Very knowledgeable and hard work GM.
Ron ACustomer Reviews for U-Haul Moving & Storage at US Highway 70
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff were great from checkin to hookup, to disconnect, to checkout.
Elliot RN/A
Craig D | Overall ExperienceService the rust on the wheels of the trailer I rented
Antonio DFriendly front desk staff, easy return.
Simone AFriendly and fast. Helped out when we couldn’t check in with the app and didn’t make it seem like it was a problem
Dan MI was not given my hand Dolly, I found local cost to be expensive $152. Over priced.
Anita WMake sure fluid levels are checked, so over heating doesn’t occur. Also, if someone is having truck issues.. I would recommend reimbursing the customer. This was a huge pain to deal with.. moving is already stressful enough and when you can’t rely on the equipment, that’s not excusable.
Jacob GJeremy is an amazing customer service rep! He is friendly, courteous and polite. I would recommend this location to anyone!
margaret kFriendly, helpful, efficient and organized but little under staffed. Overall 5*
ALVIN Wvery friendly
JAE LThe app. We were running late and it completely removes the option to check-in online because of that. So when running late, now we have to sit on the phone until they can reopen the "check-in" window, adding to our lateness. Also, the location finder doesn't work on Androids. You need to complete the check-in on a browser. Wouldnt have known that if it wasn't for being on the phone due to the check-in issue. Otherwise, was quick. But I just feel like you should be able to check-in 10mins early, 30 mins late, an hour late. Any time before you are really due to return.
Katia MThe new after hours chec-in process was complicated and the app did function as stated when I checked in. It was frustrating at the end of a long day moving to have this experience. The person who signed the truck out to us rushed thru the explanation as if it was self explanatory, I did not find it intuitive or user friendly.
Sharon HThe customer service was very poor. Long lines and the representatives were not motivated to get people in the vehicles and on their way. They were extremely slow and not concerned.
Shayna SI rent from UHaul 3 or 4 times a month. I use the trucks to pick up and haul donated pallets of food to homebound elders. This is the 2nd issue I've had at this location in 3 recent rentals. The gas gage stopped working. Before I refueled the truck, the tank was at a quarter. I put $11.77 and turned the truck on. Gas gage didn't move. I put $11.88 worth of gas in. The gas gage didn't move. I went to another pump and put $29 in. Gas gage Still stayed at 1/4. I put a total of $52 worth of gas in the truck, trying to refill it to just below half a tank. The gas gage stayed at 1/4. The sensor for the parking brake release would not deactivate and the voice kept barking at me to release it, even the parking brake was physically disengaged. The driver side door had been hit right where the door is hinged to the truck body, which I documented with photographs at checkout. Because the door has been hit air comes through the place where the door seal closes against the truck. When I returned the vehicle, alI brought all these issues to the attention of the manager Mr. Jeremy. At first, he was unwilling to help, saying he had something else he was supposed to he doing. I let him know I'd been expecting a call from him for more than 3 weeks on the previous rental where I was overcharged for mileage - Uhaul customer service told me he would call; his employee Matthew said he would call when I said I hadn't heard from Jeremy while picking up my next rental. Once I started pulling out receipts, Mr. Jeremy relaxed some, but is clearly overwhelmed. He said he needed to "investigate" my claim and get back to me about the gas gage in a few days, but that Uhaul doesn't normally reimburse customers for over-filling. I told him I know. That's the rental car racket - sending vehicles out partially filled and then overcharging customers If they bring it back less than filled or allowing customers to offset company expenses by overfilling. I asked Mr. Jeremy to switch the card payment to another card. He only billed the remaining balance to the new card. When I came back to the counter to correct the issue, he said I'd need to call customer service. Mr. Jeremy said he'd "inspect" the odometer issue I reported for the 3/8/24 rental. After an hour, I left the store without a single problem resolved. I was supposed to be resting. I worked a 20-hr day the day before moving food so our people can eat. Every moment I spend going back and forth on these issues is time I don't spend feeding folks. I don't have confidence that Mr. Jeremy will resolve these issues. Please escalate this matter to a Regional Manager and issue a full refund for the 3/8 rental out of consideration for my time, loyal patronage (despite significant issues with rentals in multiple locations over the last 2 months), and the tremendous service we at my organization Feed Durham offer to the community. Lastly, we're a tax-exempt organization through our fiscal sponsor Southern Vision Alliance and Uhaul has been charging us tax.
Katina PThe price could be a little lower but it still affordable
Leandro GVery nice service and fast
Huascar SWinter was extremely professional and helpful, especially how busy it was there!
Shawn MUnnecessary charges for extra gallon though it was refilled to the same level.
Nirmal KImprove customer service training and don't make customers feel like it's a burden to help them.
Shawna HGood
Antonio NThe entire experience was great the availability, the timing and 99.99% of the employees. A few were very grouchy and unpleasant however, the good and friendly ones made the others not important. The free month rent for the storage locker with my truck rental was great. I think the storage lockers are just a little high priced but that is not the staffs fult overall the experience was great and would for sure go back and refer people as well
Michael G | First ImpressionsThe tech, Aaron Warren, took his time to make sure he did it all right. It looks great!
Jeffrey KGreat job, I'm impressed.
michael wNot at this time
Richard OThe reservation was messed up, the dolly that I paid for was not available, they gave a replacement and never placed it on the truck. I had to get my own vehicle and go back to avoid placing extra miles on the U-Haul. The experience was extremely overwhelming and not easy.
Megan HCorrectly document the fuel levels prior to renting it out to the next customer. This location gave me the truck at 3/4 not 7/8 as documented on the paperwork. I drove 10.1 miles and put gas in the truck before returning it. They are attempting to charge me almost $20 for gas. I have sent a formal complaint to the GM.
Lauren SNo issues very prompt and customer service was excellent
Imani cEasy in/out experience. Helpful and friendly staff.
DREW CJeremy did a great job of getting me the trailer and balll hitch I needed. I mistakenly ordered the wrong trailer and he gracefully adjusted the paperwork to get me the trailer I needed. Thanks for making the adjustment and for doing so in a timely manner.
Jim HNot the Rep I was working with but another Rep talked so rude to a customer. Even my son asked me about why so rude because the customer asked a basic question. I would have and have asked the same question. That to is the reason for the lower score.
Kenneth WStaff were so helpful AND patient
Deborah DVery quick installation. Nice and friendly staff. Communicated with me and even moved my appointment up. Definitely would recommend
Kimari JI reserved a pick up truck for Sunday 3/10 to be picked up at 9:00AM. I booked through the corporate website. The U-Haul store did not have a pick up available. The staff offered a larger box truck as a substitute and located a pick up truck at a near by facility. The delay pushed my return after hours and the bill was higher than the contract quoted. Not good overall customer service.
Roger WThe older gentleman was very nice and accommodating. He NEEDS A RAISE, uHaul
Jennifer RMr. Jeremy and the team were all amazing to work with. The truck was clean and all items requested were available. The pick up and return were all a breeze.
Vanessa TReceived a email stating vehicle inspection required before pick up. This is a 2014 Lexus RX 350 with a class III hitch. Went to store and was told inspection not required. This was a wasted trip that was not necessary due to auto generated email.
Girard PTold me that the mileage didn’t matter and I ask are you sure and he said yea I’ll just put 20mi and the charged me extra
jesse mGood location and helping staff !
Zaheer BI hate it!!! You all are a scam
Whitney W | Overall ExperienceThis is not a criticism of this location. I reserved a trailer from another location (on 15-501 HWY). When I arrived I was told that the trailer was not there and had been scheduled to be returned 2 days prior. They found me another trailer 7 miles away, but it was 4:30 at the other store (this one on New Raleigh Hwy) closed at 5. We were lucky. But the fact that I had to race across town to pick up another trailer could have been avoided with a simple communication telling me that the trailer I had reserved was not actually available.
George GI returned the truck about 7:05 pm on Saturday 3/2/24 which was a day early as it wasn't due back until Sunday around 12:15 pm. I wasn't sure of the hours but there were people around so I pulled into the area to return equipment. The man that was there just walked away. A few minutes later he came out and told me they were closed so I said I would do the mobile return. I entered the mileage and the gas at 5/8 a tank which is what I picked it up AND dropped it off at. When I attempted to take photos of the truck to complete the drop off the app would not allow me to take photos. I pulled the truck into a spot that was marked for 15'-20' trucks and as I got out the same man came back and asked me if I was all checked out. I told him that I could not take any photos because the app wasn't allowing it and he said he would take care of it for me. I thanked him and left. Yesterday I received a email receipt indicating that UHaul is now charging me $40 for an extra day of rental saying I didn't return the truck until after 5 pm on Sunday 3/3/24 which is not true. Also, you are charging me for 2 gallons of gas and I returned the truck with the exact amount of gas that was in it when I picked it up. I will never use this UHaul location again even though it is close to my house. If the man was going to wait until I finished my mobile drop off then why didn't he just return the truck for me when I pulled up? I feel as if he intentionally waited to charge me for the extra day and gas and that is just poor business. I rent UHaul frequently but I may have to look into some alternative options after this experience.
Holly JEverything is good by all means.
Kent RThis location was wonderful
Kristen ZExcellent Service!
saulo rI was charged for 4 days for a trailer I had two hours. I called to let them know of the mistake and was still charged. I will be disputing the charges with my bank since they are fraudulent.
Luke GThe truck was very old and had over 134,000 miles on it. But, by far, the worst thing was the rear view mirrors. They are impossible to adjust to get them where they need to be. They made my time driving the truck really dangerous and stressful! (People could not have been nicer.)
Evelyn YJames (General Manager) did an amazing job holding his composure when people came in there asking dumb questions when the system went down. He was very patient and was willing to help im anyway that he could. He even went as far as allowing someone to use his personal phone. His patience and kindness really made the transition smooth even tho the systems went offline.
Byron S | Online Move InVery fast and well organized drop off experience
SAMUEL Dcustomer service is top notch here. the people are friendly and ready to help you out keep up the great work.
Ron SIt was smooth and fast process, picking and dropping off. Good job, U-haul.
Milton MVery helpful staff
BRETT KWhile they were busy, Matthew was kind, friendly, and efficient in getting us checked in.
Lane J👍🏾
DAVID SVery personable and helpful.
John BGreat place
Ned M | Overall ExperienceJeremy is awesome & super helpful. The staff has been extremely courteous and equally as helpful. If I should ever need storage again, this is where I’ll be
Teaunna W | Overall ExperienceGreat experience!
AMANDA C | First Impressionswho doesn't have elevators for a storage unit - people are storing boxes, furniture, etc....i have bad knees -having to visit my unit to get anything out is a huge issue. If it had not been free, i would have requested a refund and my items will not be there any longer than 30 days. I cannot go get items i need because there isnt an elevator.
Melissa C | Online Move InAt a time in America when good customer service is hard to find, I found U-Haul to be well organized, well informed, and friendly. As an added bonus, they had a on site place to purchase supplies needed for handling a move. I would highly recommend U-Haul for your moving and rental needs.
gary r | Overall ExperienceSomeone hit my storage unit and I wasn’t informed & also had a mouse in my dresser from being in the storage with a big hole in it & mold all on everything in the unit
Nathan M | Overall ExperienceI was not aware of the auto payments. I paid 2 in one month
Donna K | Overall ExperienceGlad my stuff outta that storage facility was great when i first stored my stuff there facility went though so main staff members phone skills and friendliness too customer on phone and in person need stop put customer ok long hold assit them immediately if need or emergency was great when I first used now never ever go this location or recommend too anyone I would recommend another locations that care or more friendlier just being honest on my experience that why I give the rated do how I was treated after try get my stuff out I feel like I was over charged other charges may been right I feel like it wasn't unprofessional that I got after they try be nice but too late first impression always last impression...
Larry E | Overall ExperienceThe truth is, I don't recommend it. I had my storage and I always had it blocked by the trailers they rent.
ricardo r | Overall ExperienceThe storage was great. It served its purpose and had no issues or complaints.
Jasmine E | Overall ExperienceGreat customer service from Amaria who fielded all my questions and concerns and options with seconds of the phone call. She was very knowledgeable and helpful. Jeremy’s team definitely makes the experience of moving less of a hassle and more of an efficient moving experience. I would definitely recommend this U-Haul and Storage Facility for any future storage or moving needs.
Leslie R | Overall ExperienceThere is only 1 issue for me and that is the bathroom. Otherwise everything else was great.
Barbara B | First ImpressionsWe had units for over 3 years at this location. When we started, the units (inside) were accessible 24/7. Not sure exactly when that changed, but it became a problem over time. We had an incident where an employee checked us out of 2 units, which we did not discover until our payment didn't draft and the remaining unit was "overlocked"... we could have easily lost our belongings through no fault of our own. Over the last 6 months or so, the sight seemed to have an excessive number of trucks particularly occupying the loading dock area, which made access to the building complicated when we went to the site to add or remove totes from our units. It was obvious the trucks were not rented to others, but inventory that was just parked there. Definitely room for improvement at this site.
Mary C | Overall ExperienceMy whole moving and storage experience with U-Haul was wonderful! Every person that I interacted with was kind, knowledgeable and went out of their way to help me. I am grateful to the U-haul on Highway 70 for taking such careful care of my personal property and mking me feel secure in my move. Jeremy was especially helpful and I will definitely come back if I have other storage or moving needs. Thank you so much!
Stacie B | Overall ExperienceJeremy and his team were very helpful, putting my mind at ease when needing a truck, and storage, and giving great instructions on who to call to make reservation changes. Nick was helpful in helping me to make my initial reservation over the phone and Jeremy , in-person, was very knowledgeable and expeditious in getting my truck, dolly, and other moving supplies. Great team!
Leslie R | First ImpressionsMy move out date is actually 9/30. I like the ease of use of the app to connect you to everything from movers to reservations and the like. The online checkin for the truck pickup was a little choppy but still convenient.
Dameion M | Overall Experienceexcellent customer service for storage
Sarah H | Overall ExperienceThe staff were very helpful and kind!
Chandra J | First ImpressionsI detest this company. They scam the consumers by making them pay for services they don't need and try to convince us you are doing it with our best interest in mind. I needed a uhaul truck for ONE DAY, ONE WAY but was forced to pay for THREE days, ONE Way (I assume). From Atlanta, Ga to Raleigh, NC is only 402 miles. I was forced to pay for 486 miles. The truck was returned within 28-30 hours but I was forced to pay for 72 hours of use.When we rented the truck we were told that we would not be charged until the truck is returned but the money was put on hold immediately. Same concept..... In talking to an associate at one of the locations we were told that an adjustment would be made once the truck was returned to reflect unused time and miles. Afterward we were told that we were misinformed and that we would not be reimbursed as it is company policy to charge for 72 hours by default. It's a ripoff! This company is a ripoff and should be ashamed of yourself! WE ALL suffered from COVID and the shift in the economy. Why are we being punished for your loss of profit?! WHY?! I have asked for a refund for the unused days and miles with no success. One of the employees even scoffed at us in ridicule. Uhaul has no respect for us as the consumer. Our dollar means everything to them while our loyalty and their integrity means absolutely nothing. I detest your existence and hope you get what you deserve. What a bunch of scammers!! I will do all I can to NEVER have to utilize your services again.
Christine P | First ImpressionsYour security code and alarm system is confusing
Jacquina M | First ImpressionsGreat customer service
PELETHA V | First ImpressionsNeed more office help. Otherwise a great experience. Staff that handled my job was very professional. Thanks again for a smooth experience. Steve Grover
Steven G | Overall ExperienceThe staff were friendly, efficient and helpful.
KELITA M | First ImpressionsJust one glitch in the beginning. The unit I was assigned was already in use. Had to be reassigned.
Jacqueline G | Overall ExperienceBest experience ever! Easy truck drop off and the rental space for our stuff was perfect - easy to access, clean and temp controlled. And first month was free. Can't beat that!
anne m | First ImpressionsDrew and Erika were very helpful thank you both I appreciate you greatly!
Mariah B | First ImpressionsThe storage space was super clean and it smell very clean as well. Very happy with the see.
Nestor V | First ImpressionsGreat experience, would gladly work with this staff and location again . Thank you !
Rosa T | Overall ExperienceThe cleanliness, ease of access and the knowledgeable staff made my move in so seamless.
Alton T | First ImpressionsThe storage bldg reeks of mothballs so strongly I moved out before sundown Day 1. 2 LG containers marked RODENT POISON ☠️ were in the locker. Toxic off-gassing What crazy fool decided STAIRS were a good idea? The hall is too narrow. No light. Small door. Low ceiling. Free month isn’t good enough. Hard NO THX.
Cindy O | First ImpressionsI was glad to know that my items was safe and environment was clean thank you
Tramiko L | Overall ExperienceI moved in the unit on 5/8 and there was no lock. They took it upon themselves to move me out with no type of notification. When I called to inquire Ike thought that it was funny and hung up the phone. Would not recommend to anyone customer service here is a joke. Why would I only purchase a storage for 7 days. Andrew moved me out of the storage because his employees didn't put a lock in my unit. Reconsider
TERRENCE S | Overall ExperienceThe general manager at the location on HWY 70 in Durham was welcoming, helpful and professional. I love how she took her time to make sure that my storage needs were met!
Melanie M | First ImpressionsStaff was helpful knowledgeable
Agnes G | First ImpressionsI never had an issue with anything. The customer service has been great
Angelia B | Overall Experience2 things: 1. The loading/unloading ramp is slightly too narrow for SUV's parked side-by-side, especially when a driver that I saw did NOT park exactly betwen the lines. Also, someone was NOT using the ramps strictly for loading or unloading and was parked there without loading/unloading like they were there to tend to their storage or help someone else which mada an elderly, handicapped person "deal with his/her rudeness". Signs should be added above the loading/unloading that they are for loading/unloading only. 2. Sunday closing of the sliding door at 5:00 PM was a hassle. I expected it to be the same as other days.
BOB M | First ImpressionsOutside of the rats getting into my storage.staff was concerned and helpful. Thomas Parrish
Thomas P | Overall ExperienceThe guy who helped me was very helpful. I think his name started with a j.
Shaun R | First ImpressionsThe only complaint I have would be that it’s facility has a second floor without a freight style elevator. That being said upon renting the unit it should be clear which units are upstairs upon the initial signing of lease. Over all I was very pleased with all the staff and the facility’s upkeep. High praise to all whom served me over the last 18 months , much gratitude!.
MELANIE M | Overall ExperienceJeremy was very polite & offered friendly Customer Service. He was very attentive & listened to my needs, and offered what was was available based on my situation. Jeremy provided me with various options, and allowed me to make the best choice. I would definitely recommend this location, as well as Jeremy to assist my family and friends for future needs.
tiffany m | First ImpressionsMr.Kine was very knowledgeable and helpful and got me a chair because my legs was hurt.While we was doing the application..We need more ppl like this in the world..His name fix him....So kindly young man..
Tammy Y | First ImpressionsI am pleased with the facility. Staff was helpful and pleasant.
Debra S | First ImpressionsAll the guys were very friendly
Marti W | First ImpressionsExceptional Service! Staff was very considerate and respectful! I appreciate everyone I encountered.
Anyanna B | First ImpressionsJeremy was a great part of me renting the storage unit. He took time to provide me with detailed information about renting the unit. I will definitely recommend this facility and inform people to ask for Jeremy. This was a wonderful experience!
COURTNAY A | First ImpressionsNice manager.
Nicholas W | Overall ExperienceJustin was the best!!
TONYA H | Overall ExperienceUnfriendly staff
Claire W | Overall ExperienceVery helpful and willing to accommodate. !!
Flemmon D | Online Move InShown one unit given another that was different from what I saw. The truck was not in the best shape. They did not have the equipment I wanted to rent so had to buy and spend more money. Was inconvenienced by the unit and had to go find another place that was only a few dollars more but had way more space. I feel uhaul storage at this location is a rip off since it does not have elevators and the units aren’t tall on the base floor
CHRISTOPHER R | First ImpressionsJustin went above and beyond to help us.
DEBRA C | First ImpressionsJasmine was wonderful
Muayyad A | Overall ExperienceI lost some of my things to RATS. When asked about that response was non caring. The staff nonchalant.
Coleen m | Overall Experiencemanager and employee were talking about staffing issues and check company emails while checking people in which made it take longer than it should have. they type something in computer then pull out phone and start texting or looking at emails.
Kirk L | First ImpressionsCustomer service representative was pleasant and very helpful.
Linda S | First ImpressionsNo elevator, that makes it very hard for a older men.
LUIS A | First ImpressionsSpecial thank to jasmin in hyw 70 locatin in Raleigh NC She was wonderful.
Muayyad A | First ImpressionsWas very helpful
JAREKIA P | First ImpressionsDefinitely love the convenience and reasonable pricing. Would recommend renting from uhaul for storage needs and moving needs as well.
Sean R | Online Move InWas with you for five years, but there comes a time to start getting rid of stuff and not leaving a mess for your kids. Staff were helpful and there were never any problems. The facility is clean, easy to access, and it was useful to have trucks and supplies at hand.
JOYCE W | Overall ExperienceI love the location and access of this facility, your staff was very helpful, polite and friendly. The only downfall to this facility is NO ELEVATOR. Me being disabled was very hard going up and down the stairs.
YOLANDA B | Overall ExperienceThis storage facility is safe, clean and has excellent workers. Friendly, kind and helps you find your needs resolve the best way.
HUMBERTO B | Overall ExperienceAgent was helpful and patient.
Steve B | First ImpressionsJonzee was very knowledgeable and helpful with what I needed with the truck and rental Size of unit I needed.
YOLANDA B | First ImpressionsUnits would do well with a small LED light provided upon renting. Extremely hard to see. Wish they were open before 9am. Very inconvenient to wait so late to do business with you.
KATHRYN W | Overall ExperienceBrandy Christie was incredibly helpful. Not only was she patient and understanding to my needs, but she provided exceptional customer service. She is one of the kindest people I’ve ever interacted with at Uhaul. If everyone had a Brandy on their team, their customers and business operations would be very successful. Because of Brandy, I will be returning to your store for future truck and moving needs. I encourage you to share my comments with her and the team as her recognition is so well deserved. Brandy, thank you and keep up the great work!
KAILA-SHEA M | First ImpressionsExcellent
Nicolae M | Overall ExperienceA shout out to Brandon that works at the US70 location! He was awesome and had great customer service! Even as he was leaving for the day, he took time to check on us to make sure we could access the key pad okay and that found our unit okay. He is a great representation for your customer service!!!
KATHRYN W | First ImpressionsThe access doors were shut off and access pads weren’t working at thee time…BUT these are beyond anybody’s control. The office atmosphere was relaxed took care of Thank you
Malcolm H | Overall ExperienceEverything about this facility was great, easy access and everyone we interacted with over the 2 months we had storage there were very friendly and helpful.. highly recommend would use again!
WILLIAM O | Overall ExperienceThe staff was very professional and personable and i would Highly recommend them.
Ruby M | Overall ExperienceStaff was so helpful. During a great family tragedy. My family had experienced a house FIRE and had to put all our belongings in storage. Had to rent trucks several times and the storage units were free the first month. Thanks be to GOD we were able to be relocated in less than 30 days. Grateful to U Haul for their jelp
PERRY T | Overall ExperienceClean and simple access.
JUAN E | First ImpressionsVery pleasant experience
Jeffrey R | First ImpressionsStaff was very helpful due their high volume of work load.
Sherrie L | Overall ExperienceStaff was exceptionally friendly and helpful, move in experience was smooth and easy, thank you!
Anna F | First ImpressionsBrandy was the best
DONNA S | Overall ExperienceLate fees are too much.
matthew M | Overall ExperienceU-Haul is the ultimate one-stop shop. They provide excellent products and services for all of your moving needs and they have convenient locations all over town.
Adrian J | First ImpressionsY’all need a new store manager who isn’t rude ! Will not be returning
Christopher P | Overall ExperienceIs words I would describe this facility as WOW. It was the cleanest storage facility I ever used and the people were the most freely that I have ever seen in my last 10 years of using U-Haul. I move yearly for my job (whole house - state to state) and for the last 9 years i have never used a better location. The facility and trucks from this location have been the best ever....comparing to different locations around 9 different states. And this u Haul facility and their truck conditions were the best I have ever seen and experience. The staff work very hard to keep the facility including the bathroom spotless. I would definitely recommend this storage facility and their trucks to be use by anybody in a whole Raleigh Durham area.
Matt M | Overall ExperienceI called this morning to ask that my May-June payment be prorated since I checked out yesterday on May 16th. I do understand you might have policies that don’t allow this, but I would like to treated like the good customer I am. Just a little more friendly and accommodating. Otherwise your in-facility staff has always been very helpful especially when I had to rent the space in April of 2020 remotely.
Rosanne R | Overall ExperienceJust the nicest bunch of people. Very helpful with anything I asked.
CINDI S | Overall ExperienceCustomer service is hardly customer service. Had to run back in forth from the desk and back because the cashier forgot to tell me all the things that I needed to know., therefore having to extend my time by a hour! Super inconvenient.
Christopher P | First ImpressionsThe U-Haul team were very helpful and courteous. I would definitely use them again for the next move. Thanks!
Jeremiah S | Overall ExperienceThank you. Please consider how time efficient and safer it would be if the outdoor access for Ubox access on the premises had a canopy and had direct light shining at the boxes after office hours. By safer I mean being able to ensure you can be seen if you trip on a bus or trip due to the pavement having grooves shaped in it for the path of traffic. It is great getting fresh air and accessing the UmUboxes on your premises, which is set up for this product to be placed and moved upon. Another idea is a small portable chain fence placed around the Uboxes in case a dog or squirrel wonders over or a box rolls out while accessing the unit. Thank you for the services and staff!
Amanda J | First ImpressionsGreat service from John Walker!
Adam B | Overall ExperienceEveryone one was so helpful. It definitely made things easier after driving 5 days. Very clean. Well lit.
CINDI S | First ImpressionsHad a wonderful safe experience storing my valuable possessions at this location. Staff is always professional courteous and customer friendly. Would recommend to anyone looking for and ideal place to store your belongings and or moving needs.
Christopher E | Overall ExperienceMoved out and informed front desk Fri. January 15th, 2021....Thanks
Linda J | Overall ExperienceThe staff is always friendly and helpful. They value a customers time and make every effort to be efficient while being effective. I like this particular shop.
Caprice M | Overall Experiencecouldn't have been more professional
Malcolm H | First ImpressionsThe service was great. Russia Amin, our helper was did a great job
Bori D | First ImpressionsU-haul was very helpful in everyway will always come back.
ROBERT M | Overall ExperienceI reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.
Noah K | Online Move InManager Brandy Christie and her staff couldn't have been more helpful.
Robert J | Overall ExperienceVery helpful and appreciated!
Brenda D | Overall Experiencethe only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.
MARY C | First ImpressionsManager lady at the front desk was so helpful and easy to work with to help with my parking and getting the tool to unhitch my trailer.
Jackson L | First ImpressionsThere was only once associate doing everything the other worker you can tell had not been trained properly which made the wait super long
Sheandra H | Overall ExperienceRats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.
Coleen m | First ImpressionsWe had a wonderful experience booking and checking into the facility. The only hang up was we selected a 20'x10' unit on the website, which this location did not have. In exchange, we now have two 10'x10' (I believe). We're making it work. The truck check in, however, is still an issue with charges. Hope to resolve that soon.
MARY C | First ImpressionsAll personal were so friendly. Thank you.
Jesus R | Overall ExperienceConvenience and facility were excellent. However, my experience with the staff during my the opt out date is the reason I will no longer use u-haul. I am a business owner and I lost my keys. I contacted the staff and inquired about getting the locked removed immediately and purchasing new lock. According to the staff member I was told that the manager said I had to wait 5 days before uhaul would remove the lock. After stating over and over my immediate need for the lock to be removed, the ultimatum was given to me to call a locksmith or wait 5 days for uhaul to remove the lock. Needing immediate access, I was forced to call a locksmith smith at the cost of 254 dollars, so I canceled my contract with you uhaul and will never deal with uhaul anymore or anywhere. I am a business owner and have a 24 hour need for access for my storage.
dwight h | Overall ExperienceEveryone was very professional and helpful.
Carla G | First ImpressionsProvided needed information without hesitation.
Mary F | First ImpressionsManagement was very unprofessional and the manager, she was very condescending, in front of her employees, she laughed at me once she lied about fixing my storage and hanging up the phone call ! Do yourself a favor and use any other U-Haul location but this one . STAFF MEMBERS ARENT FRIENDLY AND THEY ALSO WILL SIGN CONTRACTS FOR YOU WITHOUT YOU BEING PRESENT
Daisha E | Overall ExperienceThe employees at this location aren’t very helpful, and the manager is completely rude, business was done completely under the table and very unprofessional
Daisha E | First ImpressionsFriendly staff very kind ,they got me in and out very quickly. Even gave me a little help . Owner ver nice guy appreciate his kindness and professionalism as well as his staff. And after it all ithe price's worked out great I'm happy. And I felt safe and my things was secured and I had no worries at all. I will use them again,and again.
Timothy B | Overall ExperienceFrances is wonderful! Unfortunately, my check out was not smooth. They did not process the move out- even though I checked on this 2 separate times that day. Then I was billed for another month. This required 2 more phone calls and hopefully I will be refunded soon. The storage facility was clean and accessible.
keri s | Overall ExperienceThe staff at this Facility was great I could not have had a better experience. Brandy and Joe was out standing they were so pleasant and helpful helping to make sure I had all the storage units and locks that I needed to checking the truck that I picked up in Charlotte back in. I can not thank them enough for their patience, kindness and help. Thank You Guys so very much. M. Lipson
james L | First ImpressionsThe person that helped me was excellent. Thank you!.
Jesus R | First ImpressionsTheir was a ton of rat poop all over my stuff when I moved out of the storage unit. As well the manager was supposed to prorate the month I moved my stuff out. Not only did she not prorate and refund me she never even stopped my contract when I moved out so I got charged again the fallowing month. I had to call my bank to dispute the charges. To top all of that I reserved moving blankets with my truck a few days before picking the truck up. It wasn't untill after I got the truck and walked to the truck to find they didn't put any in it. They told me they didn't have any which meant I had to scramble to find something to protect my stuff for the move. I would NEVER recommend this storage facility or even to pick up a truck from them.
Jason G | Overall ExperienceHighly recommended A+++
Xavier R | Overall ExperienceVery helpful staff
james C | Overall ExperienceThe staff was super friendly and the facility was clean and safe.
Saqulah B | Overall Experience👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Rahiem M | Overall ExperienceVery awesome to allow me to keep the uhaul trailer on your lot for four nights before my return to my rental city , Syracuse NY- thanks again, Mike
Michael M | Overall ExperienceExcellent
Amy P | Overall ExperienceI rented a storage unit. The place was very clean and employees were pleasant to deal with. I had a good experience and would recommend it to others.
horace r | First ImpressionsEverything was great
shantris P | Overall ExperienceOutstanding customers services
William P | First ImpressionsHelpful staff...excellent customer service!
Mary G | Overall ExperienceExcellent very satisfied!!
Ramon N | Overall ExperienceGreat facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.
jonathan n | Overall ExperienceJohnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!
Malonda M | First Impressionsthey answer all questions with a smile.
otho j | Overall ExperienceRasha was awesome! Great customer service.
Dennis H | Overall ExperienceMy 2nd time using service love it
Latasha B | Overall ExperienceI had a good experience with this u-haul location
Alexander M | Overall ExperienceGreat helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.
John N | Overall ExperienceVery great facility. But very pricey. Very expensive to say the least.
jasmine b | Overall Experiencen/a
joshua M | First ImpressionsI worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!
John N | First ImpressionsThank you Rasha for your great service.
Dennis H | First ImpressionsExcellent
Ramon N | First ImpressionsMonthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.
BENJAMIN F | Overall ExperienceIt was great.
Amanda H | Overall ExperienceThe folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab
jonathan n | First ImpressionsI was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.
Amber P | First ImpressionsWorst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196
TRIVIA J | Overall ExperienceThank you
Clarence W | Overall ExperienceThe staff was very helpful and courteous, I would strongly recommend this facility
Donald J | First ImpressionsStaff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.
amy m | First ImpressionsStaff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.
James W | First ImpressionsGreat place and service overall. Though I did have trouble contacting them via phone.
Brandon H | Overall ExperienceAll around great! Thank you -Rich
RICHARD E | Overall ExperienceToo many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly
Clarence W | First ImpressionsGreat staff, felt very welcome!
RICHARD E | First ImpressionsThe manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !
Latrell T | Overall ExperienceVery nice place
Telayna H | Overall ExperienceI used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.
Allison A | Overall ExperienceJohnnie is horrible at communicating.
CHRISTINA B | Overall ExperienceJon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!
Chikita P | First ImpressionsThanks
Kedong D | Overall ExperienceJohnny Cameron proofed great customer service & was courteous & friendly.
Danny M | Overall ExperienceThe service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.
Mark B | Overall ExperienceWas impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.
david r | First ImpressionsThe storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.
PHILIP K | Overall ExperienceEvery staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.
Delina T | First ImpressionsJohnny and the other staff were professional, knowledgeable, efficient and friendly.
Carrie S | Overall ExperienceI will recommend it to friends
Shan Y | Overall ExperienceWas an awesome experience.
antoine e | Overall ExperienceNA
Vibhor S | Overall ExperienceGreat facility and staff
John M | Overall ExperienceThanks!
Karen C | Overall ExperienceD and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!
Robyn F | First ImpressionsNice Facility, friendly staff!
kristen z | Overall ExperienceExcellent 🎖🎖🎖
Theresa S | Overall ExperienceThe only thing was she had no help.
RICK B | Overall ExperienceThere was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.
avril c | Overall ExperienceRoger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.
micheal s | ReservationI want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.
shirin c | ReservationThe guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!
Frances L | Overall ExperienceVery good service
phillis m | Overall ExperienceThis is one of the best locations I've been to. Clean and safe with friendly, helpful staff.
Sydney K | Overall ExperienceI U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone
JOHN C | Overall ExperienceBrandy delivered the u box and was very helpful. Thanks!
jim-Betsy d | Overall ExperienceRich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!
Eric M | Overall ExperienceImpossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.
Rebecca v | Overall ExperienceThe 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.
Tabitha H | Overall Experienceissues from the beginning - management was rude and unprofessional- not an good experience
dena w | Overall ExperienceGreat place to store my most important items.....
marcel w | Overall ExperienceVery professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again
Curtis P | Overall ExperienceThe WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!
Vishwa N | Overall ExperienceThey exceeded my expectations, in every way.
Sean H | Overall ExperienceThe staff was prompt and helpful. I would use this moving service again.
Lauren w | Overall ExperienceThe facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.
Andrew M | Overall ExperienceI had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.
Charles P | Overall ExperienceEasy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!
PATRICIA M | Overall ExperienceVery helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism
Curtis P | ReservationGeneral manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks
PATRICIA M | ReservationJohnny was particularly wonderful.
Mosi M | Overall ExperienceVery convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.
Varun C | Overall ExperienceLike most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.
matthew L | Overall ExperienceI recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.
Rudolpho C | Overall ExperienceArrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.
Irene A | Overall ExperienceBest place to rent a U-haul!
jewell j | Overall ExperienceClean, well-maintained and friendly and responsible service...
Kevin E | Overall ExperienceI said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.
benjamin G | Overall Experiencegood
Ravinder N | Overall ExperienceThe facility is great as well as the owner and his team are great to work with.
Adrianne R | Overall ExperienceNice srorage unit , very safe and secure
Chelsea P | Overall ExperienceGreat staff
Irma P | Overall ExperienceGreat experience
Jim G | Overall Experience.
Curtis V | Overall Experience.
Sahba M | Overall ExperienceTwo staff members were having an argument at the front desk - not a good example for the customers.
Gregory A | Overall ExperienceVery helpful, thank you
Asia J | Overall Experiencevery good customer service and a positive experience
carol l | Overall ExperienceIt was a great experience. I highly recommend it.
Jennifer K | Overall ExperienceGreat facility. Very helpful staff.
Omolara G | Overall ExperienceI frequent this location for all my needs as the staff is always helpful and it's conveniently located.
derck p | Overall Experience