Customer Reviews for U-Haul Moving & Storage at Town Center

9,493 reviews

4950 Va Beach Blvd   Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd, Across the Blvd from Krispy Kreme Doughnuts)

(757) 499-1432

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 499-1432

4950 Va Beach Blvd
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd, Across the Blvd from Krispy Kreme Doughnuts)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Garrett I. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

The center itself is great. The app and checking in was a huge pain. We wasted 45 minutes because the app wouldn't accept the location, and then we had to wait on hold, and then be transferred to the mobile app team. I was also notified at 8pm the night before, via email, the location changed for pick up. If I wouldn't have checked my email, I works have went to the wrong place. Also, the location was inconvenient for our move. I tried to respond to the email, but of course it was after hours.

Meghan R. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Very happy and nice people!!! Will definitely rent again!!!

Stacy S. 
Rating:
5.0

The staff was extremely helpful and friendly and made the process super fast

Kristine C. 
Rating:
5.0

I cannot remember if I used the app or answering service for the appointment. This location does NOT do appointments before 11:30am. My appointment was for 10:00am. So I had to sit around for 1 1/2 hours before they started working on my vehicle. Also on their system it showed me picking it up at 3:00pm, when I was waiting on it. Please fix the appointment availability.

JEFFREY M. 
Rating:
5.0

They totally made me feel like everything is going to be okay no complications super simple easy very accommodating thank you

Joleen S.  |  First Impressions 
Rating:
5.0

Great and people and service.

Bruce H. 
Rating:
5.0

Fast, Friendly and Courteous. Could use more people like that on this planet. Thank You

Robert D. 
Rating:
2.0

We had to schedule twice. The wrong part was sent the first time. The second time we were told told the part was damaged and a replacement took an extra hour to get there. The local team was very apologetic and it clearly wasn't their fault. But whoever was responsible for making sure the correct hitch was available for the scheduled install dropped the ball twice

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Great staff and service!

Patrick S. 
Rating:
4.0

Just wish they had been opened a bit long over the weekends. This is when facility use is busiest. However, the team at Town Center went over and above to accommodate us getting there late, due to traffic.

Julie F.  |  First Impressions 
Rating:
5.0

Excellent experience. Easy installation scheduling on-line. Showed up to appointment on time, waited for install, one hour and 15 minutes later we were back on the road. Very satisfied customer, will definitely recommend.

Alejandro D. 
Rating:
5.0

Didn't like the checkout process. The initially stated they were going to send me an SMS link for me to upload a picture of my driver's license. As someone who works in IT, closely with IT Security, SMS is not a secure platform. Didn't know what the link would take me to. But I didn't want the U-Haul app as I have too many apps and logins as it is and I don't have a U-Haul need often enough to warrant it. Would the link take me to something secure? Not sure. BUT - how about using a simple card scanner so everything stays in your network? I will say was pleasantly surprised at how great it was renting a trailer. Staff hooked it up, and unhooked it. I never needed to touch it. Which was great! Definitely will rent a trailer again in the future and hope you guys address the copying of the driver's license taken care of.

Tom J. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Keep up the good work!

Charles H. 
Rating:
5.0

I just want to say how grateful I am and how quickly they installed the hitch on my Passenger Van today. It was quick, they had the parts in stock. I called and spoke with someone and they said if I could get there within 30 mins, they would get it done within an hour. I left my house at 12:40, pulled in at 1, and was back on the road by 1:20! It was also extremely fair for the pricing. If I would have ordered one and done it myself, and bought a torque wrench to install it on my own, it would have only saved me $20. This was extremely easy, quick, I got a lifetime warranty on it, and the customer service was outstanding!!! 11/10 recommended!

Ryan L. 
Rating:
1.0

Kaitlyn S the general manager was very rude and and accused me of stealing a truck. I made a reservation the day before with an employee there and gave my debit card information. Kaitlyn S rudely called me the next morning accusing me of stealing a truck and using it be she her co worker failed to do their job and run my card. She threatened to call the police if I didn't give her my card information which I had already provided the day before. A few minutes later the charge came through on my end Kaitlyn S never called to apologize or accept responsibility for her co worker not doing their job. I will walk and carry items on my back before going back here again. Wrong and rude. Kaitlyn S General Mamager.

Zedric F. 
Rating:
5.0

Customer did not leave a comment.

CECILIAMARIE P. 
Rating:
5.0

Good job.

Ken V. 
Rating:
5.0

Customer did not leave a comment.

Jayvon L. 
Rating:
1.0

Horrible experience. Waited over an hour to get access to storage unit. Reserved a 10x10 but only had a 10x5 - had to cram all belongings into a unit that was too small. Ended up having to take several items to a different storage location. Plan to move my items out of here ASAP. Would NEVER recommend to anyone - facility is dirty, staff is VERY slow, system was not working properly. Did not have size I reserved. Just a terrible experience all the way around.

Becky C.  |  First Impressions 
Rating:
1.0

Old man sucked. Slow and not helpful. Melvin was perfect helped out a lot! But the old guy behind the counter was ultimately useless

Matthew H. 
Rating:
2.0

Rep was rude to customers. Also, what's the point of having a service that allows you to skip the line, but they don't acknowledge it? Won't visit this place again. However, the man checking the vehicles in was very nice.

Jean S. 
Rating:
1.0

Customer did not leave a comment.

Becky C. 
Rating:
5.0

Very professional and cost effective. I really appreciate it.

JUSTIN RONALD C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD J. 
Rating:
5.0

Customer did not leave a comment.

Rochelle L. 
Rating:
5.0

Customer did not leave a comment.

Alberta N. 
Rating:
5.0

Customer did not leave a comment.

stephanie W. 
Rating:
5.0

You need to hire more people

MOHAMEDAMINE A. 
Rating:
5.0

Katlyn the manager helped me get my storage unit and she was so pleasant to work with. Will definitely recommend this location.

Troyslen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Great location, good customer service

Rasheda S. 
Rating:
5.0

Could use a trash can in the storage unit building.

Daniel H.  |  Overall Experience 
Rating:
5.0

Everyone was personable and very happy with the installation

Mike W. 
Rating:
3.0

Then older guy that helped us we very condescending and rude, he took his time until a young lady stepped in to help us. When we returned the vehicle he rushed over ti check the vehicle back in and once again started talking and being condescending and rude maybe this is just how he operates but if I go there again I would not want him to help me.

Michauli M. 
Rating:
2.0

I reserved an appliance dolly and they didn't have one. I had to settle for a much smaller dolly. It really was quite troublesome.

Robert S. 
Rating:
5.0

Rented a 15 footer. Make sure to get dolly and blankets. Truck ran great. Check in and check out was fast and simple. Staff at counter and check in are professional, knowledgeable and very helpful. When needed, I'll be back. We'll done and Thanks.

john D. 
Rating:
4.0

Customer did not leave a comment.

Charin B. 
Rating:
5.0

Customer did not leave a comment.

BRETT W. 
Rating:
4.0

Staff did a good job. The system seemed to be difficult for them to see details such as the vehicle/ trailer I reserved and the drop off location. And the drop off location, using several phone calls later that evening, had to be changed. All good, but this is second time in three weeks (2 rentals) the system cannot match drop off via the app. Perhaps make a more bold note that drop off location is determine post pick up? Of note, EVERYONE we've talked to for U-Haul has been professional and friendly!! You have good people!! Take good care of them

Timothy I. 
Rating:
4.0

Customer did not leave a comment.

travis S. 
Rating:
4.0

The door that access the bldg kept locking upon entering while moving items to second floor storage. Constantly had to reenter code; this made the move inconvenient. While holding a couch someone had to reenter the code.

Raquel F.  |  Online Move In 
Rating:
5.0

The lady that waited on me was so patient, thoughtful, considerate. I was stressed out & she went beyond normal customer service to make the whole experience a pleasure. It turned what could have been the stressful job of relocating from a nightmare to an enjoyable event.

Carol S.  |  First Impressions 
Rating:
5.0

Needed a truck for a quick move. Renting it from this location was my best option. Very easy process. Great customer service. Thank you!

Joseph K. 
Rating:
3.0

The cashier behind the counter a woman didn't acknowledge me when I walked in. I had did everything thru the app and only needed keys I stood there 15 mins before a guy who was responsible for cleaning the trucks came in and I asked him could he help me & right away he jumped into action to help me. The truck the app told me I would be renting keys couldn't be found. So he explained that he'd be cleaning another truck & apologized for the delay. He is the ONLY reason I'd return to this location as the heavy set Caucasians lady was no help at all. She needs a customer service training course on how to greet customers.

Ashley F. 
Rating:
5.0

The 2 employees I dealt with were awsome in getting me set up for the trailer I needed for my task. They were very friendly, easy to talk with, and knew the best option for me. Thank you.

Rick C. 
Rating:
4.0

Easy and quick

Sheila A. 
Rating:
4.0

Customer did not leave a comment.

carla M. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
3.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

Keep up the good vibes Everybody is Awesome.

james P. 
Rating:
4.0

Nothing

Dale L. 
Rating:
4.0

Customer did not leave a comment.

Cheryl F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Kristen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nitin G. 
Rating:
3.0

I requested two helpers and agreed to have them on site by 2pm to load the van. They did not arrive until after multiple phone calls, after 6pm. Vendor's name was Shackleford Movers.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

Jerge L. 
Rating:
5.0

Great customer service from everyone

Ursula W. 
Rating:
5.0

Customer did not leave a comment.

Olzhas T. 
Rating:
5.0

Customer did not leave a comment.

Brittney R. 
Rating:
5.0

Friendly staff.

Clinton H. 
Rating:
5.0

Customer did not leave a comment.

Melissa O. 
Rating:
3.0

Couple issues I noticed. There are handful of units where I could see doors tampered or forcefully broken into on the non lock side. I found it very confusing and concerning. Keeping my fingers crossed and hoping that my unit is safe. Facility is good and clean with handful of trolleys to help you move things. Staff is friendly and helpful.

Nitin G.  |  First Impressions 
Rating:
5.0

Use these guys for work a lot. They are always friendly and helpful and equipment ready to go when I reserve on line. Would use them more if they had lift gate trucks.

Brent R. 
Rating:
5.0

Excellent customer service all around! The staff greets you with a smile and are very patient and helpful with customers! THANK YOU!

Gustavo E. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

aisha B. 
Rating:
3.0

Trailer was filthy and smelled terrible. Muddy wet sand which sweeping would not remove. Attendant saw this, tried to sweep but did no more. I had to buy cleaning equipment and clean before loading. Also did not check lights with me either. Prior rental was fine and the reason for still providing average overall score

Preston L. 
Rating:
5.0

I've been renting from uhaul since 2013 and this is one of my favorite locations. My trucks are always clean and the staff customer service is always wonderful here.

Monique F. 
Rating:
5.0

Customer did not leave a comment.

angelleta g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
5.0

Wonderful people there. I rent several times a year and the customer service at this location is amazing. Patrick Jones

Joseph J. 
Rating:
5.0

store personnel were friendly and paid attention to the customer.

jeffery R. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

I drove the truck 5 total miles and put a gallon of gas in it before I returned it yet was told it was 2 more gallons low. Really?!?!

Daniel H. 
Rating:
5.0

Manager was very nice and helpful.

Daniel H.  |  Online Move In 
Rating:
5.0

There is nothing to improve at this location. Every single person was Professional and my service was very timely. No complaints at all.

William M. 
Rating:
5.0

Absolutely nothing! The service was great. The employees was very helpful especially Chris W. He answered all of my questions. I will definitely be back if the service is ever needed.

Keyatta H. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
1.0

Manager was horrible. Horrible customer services. Needs new management and staff.

Airika D.  |  Overall Experience 
Rating:
5.0

The staff were extra helpful by answering questions and conveniently changing my reservations to accommodate our needs. Sending a special thank you to your team for going above and beyond to help during a very stressful time in my life.

candice g.  |  First Impressions 
Rating:
3.0

I would like to Thank Jerrell and Chris for that professness and service as well as any additional questions or concerns I expressed! Great work guys.

timothy O. 
Rating:
2.0

I rent a lot of u - hauls for our business. I have not set up a business account, but I will. For the Uhaul near Town Center on Virginia Beach Blvd, Virginia Beach, VA I will do anything to avoid having to rent from them. There is always a hassle. They're always in a rush and rude. Phil practically accused me of not paying. He questions when I asked to rent two vehicles and said it's expensive and we want to make sure we get paid. I confirmed with him that we pay first? I asked him if he had a problem with me and he said not with me but it's happened before. The GM has a problem with me and my staff anytime we come there. Apparently she lost a boyfriend to someone with my last name. You can see from my account we rent a lot. I've never had any problems with my returns. Yet anytime we have to go to that location.. no one wants to be the one to have to go pick up or return. We've only been to that location maybe 4 times,

Joan B. 
Rating:
4.0

I wouldn't call the truck clean, but it was acceptable. I ordered a dolly and furniture pads and they were not in the truck, and the location was closed when I picked up the truck so I was unable to get them. It would have been helpful to have them as ordered, the manager was very helpful when I let them know that I did not receive the equipment I ordered and promptly refunded me period. Overall it was a good experience.

Kayli M. 
Rating:
5.0

Customer did not leave a comment.

toriano s.  |  Overall Experience 
Rating:
5.0

Keep your excellent staff. Chris W was GREAT. Great attitude, helpful & professional! Helps make the UHaul experience as good as it is! Will definitely rent again from this location.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Pearl M. 
Rating:
5.0

Customer did not leave a comment.

Renee R. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

speros T. 
Rating:
5.0

Customer did not leave a comment.

Allyssa C. 
Rating:
5.0

Customer did not leave a comment.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Gene L. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Lindsey H. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
3.0

Customer did not leave a comment.

Keith E. 
Rating:
1.0

My right turn signal never worked after install, i was not able to pick up the trailer required to perform our move and when I took it to be fixed the manager was very rude and refused to give me the part needed to fix my wiring.

Luanna S. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

The check out was a bit difficult. It kept refreshing and wouldn't allow me to add the rest of my photos

Monet W. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Unfortunately the truck was not in great condition. The steering wheel was not aligned, which did not allow the truck to drive safely. But it was very clean.

Cesar L. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

The only problem I had was the windshield wipers were not wiping the rain off 5he windows I had a hard time seeing the road and cars in the rain .... But other that everything else was excellent and the staff was very polite and helpful 👍🏾

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

DINO RICARDO C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Everything was great!

Taylor W. 
Rating:
5.0

Was a pleasure

Dakota S.  |  Overall Experience 
Rating:
3.0

More personnel working.

Teya W. 
Rating:
5.0

Customer did not leave a comment.

Jurgen P. 
Rating:
5.0

The asst manager at check out was very helpful and got me thru the refund of pre-payment amount easily.

Victoria G.  |  Overall Experience 
Rating:
5.0

Wonderful experience

Elmer S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

J'AYTEROANTONIO D.  |  First Impressions 
Rating:
5.0

The double entry procedure was a pain. The manager took the time to thoroughly explain the origin and reason why!

Stanley W.  |  First Impressions 
Rating:
5.0

This was my very first storage unit and everything was just like I left it. Everybody was very friendly and helpful when you came in. Thanks for all your help 👍

diane s.  |  Overall Experience 
Rating:
1.0

The storage unit was filled with mouse feces everywhere gross

Samantha Z.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nursah G.  |  Online Move In 
Rating:
1.0

Roaches. So many roaches. Oh my God. I had to throw away over half of what we stored in there for fear of eggs that’ll become a problem in our next home. This was not even close to worth the money. The roaches seemed to have free rein of the place too, coming and going into other storage units. Oh yeah and the hours of access could be better.

Jacob K.  |  Overall Experience 
Rating:
1.0

I am being charged for a unit I no longer have and closed my account prior to the next billing cycle.

Laurie N.  |  First Impressions 
Rating:
3.0

Katlyn was absolutely no help and RUDE!

gerald f.  |  Overall Experience 
Rating:
5.0

I had difficulty when dropping the truck it was Sunday around 6:30pm, try to do the app several times and wasn’t sure if it went through. I call next day and I have send a dispute because one day more was charged.

Rossana S.  |  First Impressions 
Rating:
5.0

The absolute most incredible service from uhaul that I've ever had thanks to the GM, Katlyn! 10/10 for customer care and overall guest experience.

ANTHONY S.  |  First Impressions 
Rating:
1.0

Blooming Dales Flower shop was not the ideal uhaul location in any means. The hours of 10-4 and it’s location didn’t provide adequate time or closeness for me to pack out my storage unit into the trailer for my move. They don’t have any typical supplies like hitches, they referred me down the road to Tractor Supply. When I went to pickup the trailer, there was a massive dog with extremely long thick hair that walked up and started sniffing me. Afterwards he laid on the foot of another customer. When he asked for his foot back, the florist told him to give the dog a treat out of the box on the counter. A customer should not have to be exposed to animals let alone feed them snacks so they can leave the facility. The lady “inspected” the uhaul, but didn’t check the running lights and one was out, as well as it was tightened down to the hitch. Overall, I would never recommend this location for business of any sort!!!!!

Steven P.  |  Overall Experience 
Rating:
5.0

Staff was so helpful and kind.

Roxanne V.  |  Overall Experience 
Rating:
5.0

Christopher was the best always willing to help! The only thing my rent was due on 10/5 I moved out on 5 days later and lost the whole month rent. Which does not seem fair. I know company policy.

Patricia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C.  |  Overall Experience 
Rating:
5.0

Kaitlyn was amazing and courteous. She helped me through a difficult move and was able to accommodate all my needs. I highly recommend this place to anyone needing to store or move items.

Ramses C.  |  Overall Experience 
Rating:
3.0

Rats poop everywhere recent and no lights in unit at 169$ a month ?

benjamin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
3.0

Maybe I was not doing it correctly. But when accessing the storage after office hours, the automatic sliding door at the entrance of the storage building was not responsive. This made it really inconvenient for us to swiftly move in and out of the building and load things into our storage unit. I also did not realize that I needed to check in and out of the building upon arrival and departure. When I visited the unit earlier in the day, after signing up, I did not check out. But when I came back that evening to begin moving in my items, it took me a moment to figure things out as I ended up checking out and back in, multiple times, trying to get the doors to unlock. Once I figured that out, I realized the sliding door was not responsive and had to keep swiping my card each time the other doors closed and I had to get back in. It would have been helpful if all of this had been explained when I signed up for the unit, in the office. I didn’t realize the middle box had to be used before I could use the other boxes to get into the building and must have swiped my access card a million times.

patrice c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noah C.  |  Overall Experience 
Rating:
3.0

If the sliding door is only available during certain hours, a sign should be installed on the door to communicate this to tenants. It was very discouraging to show up with a full truck only to discover that the only available access door did not have a ramp to allow the carts to be used to move items into the building.

Troy J.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

NICOLEJAHNE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REYMARTNELLAS M.  |  First Impressions 
Rating:
5.0

The representative was very friendly and professional.

IRIS R.  |  First Impressions 
Rating:
3.0

Staff was excellent, but the access times for the large doors is based on the office hours, so moving in/out early or late is inconvenient since only the access door is open.

Jeff H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
3.0

Wish they had an elevator to help move the heavy thing to the 2nd floor. Other then that every thing was great!!

Andrea S.  |  First Impressions 
Rating:
5.0

Christopher was wonderful as accommodating spaces for my need he went above and beyond for me. He brought us bottles of water when we were unloading the truck it was 100 outside. His personality was great. You have a fantastic employee there and recommend him for a raise! Ty again for the pleasant experience.

Patricia C.  |  Online Move In 
Rating:
4.0

Overall great storage, a little bit pricey maybe $5-10 less would seem more reasonable for the small unit. The elevator has a pungent smell of pee which it appears to be the only way up so you are forced to suffer the smell to get anything to your storage.

Christian S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Martel A.  |  First Impressions 
Rating:
5.0

The salesman Christopher went above and beyond for me. He made the transition very smooth. I had to rent another unit and Christopher was quick on finding me another. It was an extremely hot day and he brought us some bottles of water. You have a wonderful and valuable employee there. He deserves Kudos! I can’t say enough about his work ethic and his dedication to your company. Pleasant and thoughtful employee. Give him a raise!

Patricia C.  |  Online Move In 
Rating:
5.0

The manager in Virginia Beach was amazing she dealt with a short staff and a busy place with style and grace! U-Haul should give her a raise! Kelsey was her name

Holly M.  |  First Impressions 
Rating:
5.0

The woman Katlyn who helped me was a joy to work with and made the experience such a pleasure

Dakota S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karcanda G.  |  Overall Experience 
Rating:
3.0

My unit didn’t come with a lock despite being told I’d have one. Sliding doors were broken and it made loading the unit a pain.

Jacob K.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Aasyeya W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Noah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Curtis W.  |  Overall Experience 
Rating:
5.0

The employees were great. Facility was convenient and space was sufficient for the items that I had.

VERNONKRANNA B.  |  Overall Experience 
Rating:
5.0

Thank You

Michael F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamillah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy R.  |  First Impressions 
Rating:
1.0

Rat infested

Rasheda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina B.  |  First Impressions 
Rating:
5.0

People and manager Melvin were excellent. It was the experience with my furniture in the storage and he can't control that

DELVINAANJANETT B.  |  Overall Experience 
Rating:
4.0

Always had to go to the office cause cards never go threw and the price for a smal locker is crazy, under 100$ after a couple months raised to 117$ sorry this place isn’t that great for that price.

joseph s.  |  Overall Experience 
Rating:
5.0

Chris Willis has great customer service I appreciate him and he makes you want to continue to do business with the company.

Lakeisha L.  |  Overall Experience 
Rating:
5.0

Very convenient, made my life alot easier. Thank you.

Kris R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Teonna T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CONNIE T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Thank you very much, you helped out someone who needed it, not me, well me too, but she and I could not have done it without your excellent service!

Brady Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANISHA V.  |  Overall Experience 
Rating:
3.0

Well I didn’t get the storage until I reserved in the first floor, the unit was too small I asked for a 10 X 10 and there were none available. I made the smaller unit work but not what I was asking for.

Johnathan S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Carmen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie J.  |  Overall Experience 
Rating:
5.0

Jannie and her staff are the best. They were very helpful and extremely helpful. Will go back when I need to store anything again. Thanks Jannie for all your help.

Jacqulin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANISHA V.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ROCHELLE D.  |  Overall Experience 
Rating:
1.0

Overall, storing my belongings was fine. BUT my storage rent was due in the 2nd of each month. Sept 2 I paid for the month. On Sept 16, we were able to move out of storage, expecting to get some sort of refund since we only used two weeks of the month. I went in the office and was told nope, we don’t do partial refunds. So I said ok and went and put my lock back on my door, then made another trip out there Sept 29 to remove it. Just seems to be unfair to the people who may have needed that space, that sat empty for two weeks. And unfair to me to have to feel spiteful. I will never use Uhaul storage again, there’s plenty of other places with a sense of customer service!!

Raymond M.  |  Overall Experience 
Rating:
4.0

Aaron and Caitlyn were awesome. Caitlyn was particularly helpful and exceeded with rental truck, storage locks, storage unit needs. Thank you.

al w.  |  First Impressions 
Rating:
5.0

They were very helpful, great experience!!

Laura T.  |  First Impressions 
Rating:
3.0

Never received a receipt

ROCHELLE D.  |  First Impressions 
Rating:
5.0

The storage unit staff, especially Christine, the facility manager we’re terrific! Frankly, these were the only Uhaul employees who honored their promises. Everyone else, from our (wrong and too small - even with the trailer we still left things behind in Austin and will have to return for them and start the moving process all over again!) truck pick-up in Kyle, all the other storage places in Norfolk area who called us a day after we picked up a two week rental asking us what time we’d be in Norfolk that day to drop off the truck and put stuff in storage, and your movers who broke things and showed up two hours late after pressuring us to meet two hours early and intimated us. We ended up unpacking the trailer ourselves while we waited and still had to pay the entire amount. We’ve called several times and someone is supposed to get back to us but never does. The moving company won’t give us a refund even though we called and told them about the intimidation we felt and requested different movers. We will NEVER use uhaul again and we’ll be warning our 5000 friends on FB, yelp and anywhere else we can find to complain unless we hear from someone and get some sort of refund.

Anton p.  |  First Impressions 
Rating:
2.0

Me and my vetrian was put threw ringers over few medical dippers and things we kept stored in there . Pitchers of are 25 years . They had no care in the world we had COVID 2 x . Lost are truck due to jiffty lube in Norfolk VA . Fried are engine. And I needed medical att. Out of area had no way to get are few things or the cages to his bird that was life friend.....nothing of value they new it ...had nurve to call my dieing mother phone more then 1 x after my father told them stop!!!!!

LINDA C.  |  Overall Experience 
Rating:
5.0

Everything from reserving online to getting the unit went extremely smooth. Was refreshing to get from A to Z completing a process with absolutely no issues.

WAYNEWILLIAM M.  |  First Impressions 
Rating:
2.0

I wasn't renting not a entire month and I experience a female pregnant roach and a few ants . I understand you may not be able to help what's around .but they should spray and maintain on regular. I wasn't able to take some items .I was upset,I'm glad I have insurance

Courtney N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY M.  |  Overall Experience 
Rating:
4.0

Rented a unit here for 4 years and never had any issues. Customer service was hit and miss but when moving out the service was outstanding, and the employee was friendly and helpful. As of lately the sliding glass door to the storage unit building has been left open on more than one occasion requiring no card access to be used to gain access to the building.

Jon F.  |  Overall Experience 
Rating:
5.0

Jennie was wonderful. She helped me out. I will recommend this u haul. Place

Jose R.  |  Overall Experience 
Rating:
4.0

Professional courteous sale associates. I was very satisfied with the service.

Angelo B.  |  First Impressions 
Rating:
5.0

Staff was friendly and efficient.

William G.  |  First Impressions 
Rating:
5.0

Everyone was super helpful and very understanding. Recommend this to anyone.

Watza L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCIA C.  |  Overall Experience 
Rating:
5.0

Other than the price increaseS, everything was nice.

joseph p.  |  Overall Experience 
Rating:
5.0

Friendly and courteous company

raymond c.  |  First Impressions 
Rating:
5.0

Janie the manager and her staff were great- highly recommend

marian b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher F.  |  Overall Experience 
Rating:
1.0

Was charged for storage when I was supposed to receive my first month free

Javonn C.  |  First Impressions 
Rating:
5.0

On the move out day we had excellent help as we did not know how to ratchet the Uhaul straps. The person who helped us did an excellent job showing us and helping us.

Robert T.  |  Overall Experience 
Rating:
3.0

People in Norfolk could have done better

chris h.  |  First Impressions 
Rating:
5.0

Thanks for the no hassle services and conveniences

John J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb S.  |  Overall Experience 
Rating:
4.0

Although Move-In day was fine (no issues), we have subsequently been back 2 times to retrieve items. Both times the elevator has been broken and when you have a 2nd floor unit this is inconvenient. Also, we now cannot get our BBQ out for the Fourth Of July and we have an appliance to retrieve (Freezer) after our move-in. Both items cannot be carried downstairs. It has been told to us that the repairman is scheduled for "Sometime next week".

Robert T.  |  First Impressions 
Rating:
1.0

Had to pay an extra $15 a month to be able to use the unit during the hours I wasn’t working. Lost the keys to my lock. The girl at the desk said they can’t help. Had to cut the lock off. Second floor and the elevator didn’t even work.

Kaitlyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney P.  |  Overall Experience 
Rating:
3.0

The elevator in the storage area didn't work. But the rep was very helpful to accommodate me by bringing a cart up the stairs!

Lilly S.  |  First Impressions 
Rating:
5.0

I had a wonderful experience with the facility, very convenient location and CLEAN!!!!! The gut that assisted me was very kind and knowledgeable.

Edwina U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graciela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawntia W.  |  First Impressions 
Rating:
5.0

The folks at Town Center were great! Nobody likes to move, but these guys made our experience smooth and seamless…

RICK S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCUS G.  |  Overall Experience 
Rating:
5.0

Great customer service

Leon W.  |  Overall Experience 
Rating:
5.0

If I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.

Samone E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha R.  |  First Impressions 
Rating:
1.0

The storage unit was sealed. Took 45 min in line to speak with person at desk. He didn’t know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the “last one available”…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.

LINDA L.  |  Online Move In 
Rating:
3.0

The billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.

HEATHER W.  |  Overall Experience 
Rating:
5.0

Maybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ella a.  |  Overall Experience 
Rating:
5.0

Very helpful

jewell f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARARENEE W.  |  Overall Experience 
Rating:
4.0

great service

Patricia F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Omar M.  |  First Impressions 
Rating:
5.0

The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.

Michael K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JODI S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie P.  |  Overall Experience 
Rating:
5.0

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Sedina D.  |  Overall Experience 
Rating:
5.0

nice an friendly

frank m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD E.  |  First Impressions 
Rating:
5.0

awesome! fast and friendly. way to go.

kayla f.  |  First Impressions 
Rating:
5.0

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Jacqulin G.  |  First Impressions 
Rating:
5.0

Very pleasant staff

debbie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya J.  |  Overall Experience 
Rating:
5.0

Shawna was fabulous!!

LORI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane F.  |  First Impressions 
Rating:
5.0

Home boy and home girl hooked me up with a great experience overall!

JOHN W.  |  First Impressions 
Rating:
4.0

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Andrew W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

myron w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lew A.  |  First Impressions 
Rating:
4.0

Staffing employees was very kind and professional I would come back again if necessary.

raylla m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANALEXANDER V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaunice G.  |  Overall Experience 
Rating:
5.0

All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.

LORI S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberta N.  |  Overall Experience 
Rating:
5.0

The employees were helpful when I needed help…. Very polite.. That’s a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back

Lolita F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Druvani R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip m.  |  First Impressions 
Rating:
5.0

Great place with helpful staff.

Johnathon R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth y.  |  First Impressions 
Rating:
5.0

Never had any issues

Tiffany P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan R.  |  Overall Experience 
Rating:
5.0

You guys were very helpful and convenient and you were there when i needed you

Alicia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eileen M.  |  Overall Experience 
Rating:
5.0

Your people made a difficult time of moving less stressful and were very helpful.

Harriet C.  |  First Impressions 
Rating:
5.0

Great place, very helpful staff.

Jonathan R.  |  Overall Experience 
Rating:
5.0

The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.

John L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE STEVEN M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALDENDORSAY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol e.  |  Overall Experience 
Rating:
3.0

Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck

Robert b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERTSEAN B.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. They made everything very easy

Daniel K.  |  First Impressions 
Rating:
5.0

Love the staff attitude

Rhonda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
4.0

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you

Leslie J.  |  First Impressions 
Rating:
5.0

Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

gladys f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney P.  |  Overall Experience 
Rating:
2.0

After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

Alfred Kelly S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erin t.  |  Overall Experience 
Rating:
3.0

The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.

ALYSSA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althea H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kathy b.  |  Overall Experience 
Rating:
4.0

Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.

CHERYL G.  |  Overall Experience 
Rating:
1.0

I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.

Tamara H.  |  Overall Experience 
Rating:
5.0

Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.

Justina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph p.  |  First Impressions 
Rating:
5.0

Staff was friendly and very efficient

Alberta N.  |  First Impressions 
Rating:
5.0

Everything was easy and simple getting set up. Moving is always challenging.

Shawn J.  |  First Impressions 
Rating:
5.0

I’d adjust the elevator doors to remain open another minute or two.

mallory v.  |  Overall Experience 
Rating:
1.0

Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.

Alesha Lynn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oluwatoyin O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina B.  |  First Impressions 
Rating:
5.0

Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.

IRIS R.  |  Overall Experience 
Rating:
5.0

The only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!

Danna T.  |  First Impressions 
Rating:
5.0

U-Haul rep was courteous and extremely helpful.

Michael H.  |  Online Move In 
Rating:
5.0

Check out was easy. Storage unit was always clean and secure.

Michael M.  |  Overall Experience 
Rating:
5.0

No hassle transfer of items into facility camping and personal equipment thanks a bunch

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBBIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexander H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa S.  |  Overall Experience 
Rating:
1.0

They’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for money

Brandon A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brionda C.  |  First Impressions 
Rating:
5.0

Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.

Sherry H.  |  Overall Experience 
Rating:
4.0

Very clean

Courtney P.  |  Overall Experience 
Rating:
4.0

Using UHAUL was an excellent experience. The employees was kind and courteous.

raylla m.  |  First Impressions 
Rating:
5.0

...

johnathan b.  |  Overall Experience 
Rating:
5.0

Good experience

bill r.  |  Overall Experience 
Rating:
5.0

at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.

AUDRA J.  |  Overall Experience 
Rating:
5.0

Great overall

Anthony B.  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Don C.  |  First Impressions 
Rating:
5.0

Easy access to my storage unit, employees where friendly and helpful

George C.  |  Overall Experience 
Rating:
5.0

Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.

CLEVELAND L.  |  First Impressions 
Rating:
5.0

It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.

Cynthia C.  |  Overall Experience 
Rating:
5.0

All three representatives were helpful and friendly. Many thanks!

Cheryl V.  |  Overall Experience 
Rating:
5.0

Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!

Catina S.  |  Overall Experience 
Rating:
1.0

Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.

Jon D.  |  Overall Experience 
Rating:
5.0

Very helpful staff.

bill r.  |  First Impressions 
Rating:
5.0

Your service was fantastic!!!

tysa a.  |  First Impressions 
Rating:
4.0

I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.

Theresa W.  |  Overall Experience 
Rating:
5.0

The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.

Erika W.  |  Overall Experience 
Rating:
5.0

Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!

Kathleen N.  |  Overall Experience 
Rating:
5.0

Friendly, safe, clean and secure.

KATHLEEN P.  |  Overall Experience 
Rating:
3.0

I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.

Monique W.  |  Overall Experience 
Rating:
5.0

As expected

robert b.  |  Overall Experience 
Rating:
5.0

Melvin was incredibly helpful! Excellent and quick customer service.

Allyson K.  |  First Impressions 
Rating:
5.0

Thay need a water fountine

HAROLD P.  |  Overall Experience 
Rating:
4.0

They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store

Zola D.  |  First Impressions 
Rating:
5.0

Went as planned

robert b.  |  First Impressions 
Rating:
5.0

Larry was great! Thanks for the quick and easy experience!

RORY U.  |  Overall Experience 
Rating:
5.0

Very helpful, friendly ,professional .

Sherry J.  |  First Impressions 
Rating:
5.0

Walt was very friendly and helpful.

RICHARD S.  |  Overall Experience 
Rating:
5.0

As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u

Brandon R.  |  Overall Experience 
Rating:
5.0

*

Monty M.  |  Overall Experience 
Rating:
5.0

Thank you for all of your help!

Lillian H.  |  Reservation 
Rating:
5.0

Excellent customer service

Donna P.  |  Reservation 
Rating:
5.0

GREAT!!! As always!

Madeline F.  |  Overall Experience 
Rating:
1.0

Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.

Joan m.  |  Overall Experience 
Rating:
1.0

Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details

Marcus N.  |  Reservation 
Rating:
3.0

The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.

Nicholas R.  |  Overall Experience 
Rating:
1.0

reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation

Stephanie S.  |  Reservation 
Rating:
5.0

Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service

Liando S.  |  Reservation 
Rating:
3.0

hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees

KATHRYN D.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.

John R.  |  Overall Experience 
Rating:
5.0

Thank you guys for all support

REGINALD B.  |  Overall Experience 
Rating:
5.0

This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!

ann'marie L.  |  Overall Experience 
Rating:
4.0

Phil and Joe were both polite and very helpful.

Christina W.  |  Overall Experience 
Rating:
5.0

We love the people at this uhaul. Joe has always been great to us.

Donna F.  |  Overall Experience 
Rating:
5.0

The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.

robert v.  |  Overall Experience 
Rating:
5.0

I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.

ELIZABETH Y.  |  Overall Experience 
Rating:
5.0

The employees are awesome and very helpful. The past five years have been effortless.

TUMICKA H.  |  Overall Experience 
No reviews have been submitted for this location.

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