Customer Reviews for U-Haul Moving & Storage at Towerline Place

3,396 reviews

95 Towerline Pl   London, ON N6E2T3
(& 401)

(519) 685-3600

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(519) 685-3600

95 Towerline Pl
London, ON N6E2T3
(& 401)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mario Bertoia 
Rating:
5.0

The representative at this location was the most knowledgeable, patient and efficient that I’ve ever experienced with U-Haul.

Wendy Yarr 
Rating:
5.0

Attendant very knowledgeable and super friendly.

Emilia Huezo 
Rating:
5.0

Excellent customer service and care

Kelly Buchanan 
Rating:
4.0

Customer did not leave a comment.

Deric Houlett 
Rating:
5.0

Customer did not leave a comment.

Steven Eimer 
Rating:
5.0

Staff member was incredibly helpful!

John Bray 
Rating:
5.0

Keep doing what you are doing! Five stars

Lee Rickwood 
Rating:
5.0

Customer did not leave a comment.

jim dixon 
Rating:
5.0

A very positive point about this location was access to a power plug inside the unit. But I recently received email from the Manager regarding discontinuing of the connection.

MAYURDHVAJSINH GOHIL  |  Overall Experience 
Rating:
5.0

Friendly and knowledgable staff

Mark Waters 
Rating:
5.0

all aspects from moving in to moving out were just so easy. access was no problem. almost like having a garage, just not at my home. lol

Patrick Scheib  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudio Medina Villa 
Rating:
4.0

Customer did not leave a comment.

Guilherme Nogueira 
Rating:
5.0

Customer did not leave a comment.

Damien Allen 
Rating:
2.0

My comments are not related to this facility but to my overall experience with U-Haul. Being out of town, I looked for a haul and storage close to where the move was. I booked wonderland south U-Haul and storage…however, in the fine print, was redirected to a storage facility on the opposite end of the city….which I did not realize until I went to pick up the cargo van. Unfortunately, where I was to,pick up the cargo van was closed and did not offer ride share….so off to the other end of the city I drove to the location that was open. Of course they did not have a cargo van available so went with a pickup truck instead. They did offer me a larger enclosed truck, however, I was not comfortable with the size in the downtown core. Not once has a rep called me to apologize or made any effort, aside from the booking guarantee rebate. We have now moved the items in storage to a closer location to where they need to be accessed from. Lesson learned about asking better questions when booking things from 6 hours away. Will definitely not be with U-Haul

Karen Pietrangelo  |  Overall Experience 
Rating:
4.0

No complaints, staff were courteous, knowledgeable and gave quick, efficient service

Melanie Clark 
Rating:
5.0

Excellent service. Vehicle was spotless and in excellent running order.

Kelly Buchanan 
Rating:
5.0

Very helpful and friendly staff! Offered great advise and made the entire process a breeze! Also liked using the app for after hours returns of the equipment. Overall, excellent experience! THANK YOU!

Viktor Gvelesiani 
Rating:
5.0

I have no complaints.

William White 
Rating:
4.0

Customer did not leave a comment.

Abdulsamet ATASCI 
Rating:
2.0

We originally booked at the location on wonderland road….which is closed on Sundays and does not offer online pickup. Redirected to the other side of London. While my experience with this location was positive, my overall experience with the company was abysmal

Karen Pietrangelo  |  First Impressions 
Rating:
1.0

The representative that served us to check out the vehicle was consistently vulgar and used profane language multiple times throughout the process. I found it to be extremely off-putting. The vehicle we rented had windshield washer fluid that was not functional and we had to drive multiple hours on the highway without windshield wiper fluid which felt dangerous. The headlights were also so dim that it was difficult to see. The drivers side door was also not making a tight seal so there was a constant sound of wind boise throughout the drive. This was an experience that was extremely dissatisfying.

Jesse O'Shea 
Rating:
5.0

The staff was Amazing and super helpful. I would definitely recommend this location

ROBERT JANZEN 
Rating:
5.0

Great service !!! Quick and easy rental process ... Clean facility..

LESTER RIVAS 
Rating:
5.0

Customer did not leave a comment.

Stanislav Londonenco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ann-Marie Allen 
Rating:
4.0

Efficient, friendly staff, good price

Kevin Prong 
Rating:
5.0

Excellent customer service. Very pleasant staff. Well maintained equipment. No complaints.

William White 
Rating:
4.0

Customer did not leave a comment.

HANNAH LEVEQUE  |  Overall Experience 
Rating:
5.0

This location is the best of the best and I've been dealing with several in 2023. I have no recommendations to offer. If there is a higher standard, Towerline is already there.

William White 
Rating:
5.0

Customer did not leave a comment.

BRYCE JARDINE 
Rating:
4.0

Customer did not leave a comment.

dan smith 
Rating:
5.0

Well managed and smoothly operating business.

barry cousins 
Rating:
5.0

Best location in London for storage and moving equipment rentals! I’ve dealt with many other companies and this Uhaul Location was the best by far. Staff are super nice and helpful and location is maintained very well!

Marc Hennion 
Rating:
5.0

Customer did not leave a comment.

John Obeda 
Rating:
5.0

2” hitches should be available to rent.

Joel Moore 
Rating:
4.0

Customer did not leave a comment.

stephanie antoe 
Rating:
5.0

Customer did not leave a comment.

Erick Javier 
Rating:
5.0

Great service, the one employee was being trained and the manager was very patient and a great teacher

SPENCER HILLIER 
Rating:
5.0

Customer did not leave a comment.

Mary Whitmore 
Rating:
5.0

The staff were very helpful in planning the move and choosing boxes figuring out how to pack things. The Uhaul team made the whole experience of moving much easier. Thanks so much.

Margo Clinker  |  Overall Experience 
Rating:
3.0

Truck leaked

Katie Ross 
Rating:
5.0

I have absolutely no complaints. The staff were extremely courteous and friendly and I would vigorously recommend this location to everyone.

Ken Knott 
Rating:
5.0

Great service and vehicle!

Hylton Turner 
Rating:
4.0

Customer did not leave a comment.

GAETAN PARENT 
Rating:
4.0

Customer did not leave a comment.

WAYNE TOPE  |  Overall Experience 
Rating:
5.0

The person checking me in and then the person checking me out were awesome. Very professional and great customer service. I would recommend this location for sure! Thank you!

Karla Dendrinos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omero Cetinkaya 
Rating:
5.0

The Sunday return was horrible . Door scan code didn’t work . It was freezing . Website asking for standard pictures that apply to truck rentals not trailers . All this with a low battery phone while rainy and cold was so stressful. But the stuff are great customer service providers.

Miguel Perez 
Rating:
5.0

Customer did not leave a comment.

Kerianne kerr 
Rating:
5.0

Everything went well, the equipment was good and Raivyn was very pleasant and helpful. A good experience overall.

Dirk Claeys 
Rating:
5.0

Customer did not leave a comment.

christina murray 
Rating:
4.0

Customer did not leave a comment.

Felix Smeets 
Rating:
5.0

Customer did not leave a comment.

David Thomson 
Rating:
4.0

Customer did not leave a comment.

MELANIE Holley  |  Overall Experience 
Rating:
5.0

My check-in experience was exceptional. Courteous, knowledgeable, and friendly staff...couldn't ask for anything better!!!

John Mockler 
Rating:
5.0

Customer did not leave a comment.

Douglas Mark Fleming 
Rating:
5.0

Customer did not leave a comment.

RANDALL HENRY 
Rating:
5.0

The employee who took care of me when I arrived was Raevwn. Raeven was efficient, polite and extra professional. After being assigned a storage room, I went to the room only to discover it was beside an incline on the driveway. Without any hesitation, she relocated me to a more convenient room. Raeven exceeded my expectations on Customer Service! I will definitely tell other people about U-Haul

liam maharaj  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tussuzian carmen  |  Overall Experience 
Rating:
5.0

The staff is very helpful

Aida Escobar bastidas 
Rating:
4.0

Customer did not leave a comment.

STEPHEN DONOVAN DONOVAN SALES 
Rating:
5.0

Everyone is very nice and a good positive attitude always makes my day better. Most important part of business. Positivity!! Always happy going here !

sean mcdougall 
Rating:
5.0

Customer did not leave a comment.

Anil Alias Paul  |  Overall Experience 
Rating:
5.0

The customer service was excellent and very friendly

David De Beck 
Rating:
5.0

N/A

Diego Morales 
Rating:
5.0

Great

ROBERT LAFLEUR 
Rating:
5.0

caring responsive staff made everything very easy

Erin Misiak  |  Overall Experience 
Rating:
5.0

Thank you Uhaul but l would recommend more parking space near the office otherwise a great job.

Bill Wright  |  Overall Experience 
Rating:
5.0

Great staff

ROBERT LAFLEUR 
Rating:
5.0

This location is by far my favourite location to rent from. The staff are always friendly, knowledgeable and helpful, and the equipment is always in good condition

Andrew Fratepietro 
Rating:
5.0

Customer did not leave a comment.

James Evans 
Rating:
4.0

Customer did not leave a comment.

Renjith Ithikkat 
Rating:
5.0

Unfortunately, it was on the wrong side of London. My original pickup location was in the northeast quadrant. The truck at that location needed repairs. So why not keep in that quadrant by switching me to Clarke Road? Also, the Towerline site was out of blankets.....I had ordered several. The people at Towerline were very efficient and polite. But Uhaul itself was less than helpful....

James Patterson 
Rating:
5.0

Great service Thanks again to Christine

claude trudel 
Rating:
5.0

Customer did not leave a comment.

Bill Willsie 
Rating:
5.0

The staff was friendly and helpful, the experience was exceptional.

JEFFREY MATTHEWS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claude Lafrance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Cotton 
Rating:
5.0

Always amazing service!

Brandi Bulanda 
Rating:
5.0

The gentleman who assisted me was very professional and walked is through every step. I am incredibly pleased with their service!

Scott Roffey  |  First Impressions 
Rating:
5.0

Christina was a delight to meet! She was very helpful in connecting my vehicle to the trailer and was friendly and courteous!

John Bedford 
Rating:
5.0

Customer did not leave a comment.

tara Roccatagliata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Roy 
Rating:
5.0

The staff was very friendly. The vehicle was in great condition. Will use this location over and over again.

Amanda Smyth 
Rating:
5.0

Customer did not leave a comment.

Christie Dilks 
Rating:
4.0

Customer did not leave a comment.

Mark Waters 
Rating:
5.0

The staff was the best part. They sincerely made the process great. ;)

Michael Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Kabel 
Rating:
4.0

Customer did not leave a comment.

Robert Ewart 
Rating:
3.0

Previous to this I was supposed to drop off at Esso gas on Southdale. TAKE HIM OFF THE LIST. He could not have been bothered to help me. I would love to share my experience my phone. I will never use uhaul again.

milica cvetkovic 
Rating:
5.0

Customer did not leave a comment.

Dominique Sital  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davinderpal Cheema 
Rating:
3.0

Nothing much, happy with the service & location.

Roger Eastman 
Rating:
5.0

the ladies here were amazing empathic to my stressful situation and kind. thank you

Erin Misiak 
Rating:
5.0

Customer did not leave a comment.

Kevin Jordan 
Rating:
5.0

Customer did not leave a comment.

Avdija Ramic 
Rating:
5.0

Staff were awesome and friendly. We organized and clean location.

JEFFREY MATTHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Karigin 
Rating:
4.0

Customer did not leave a comment.

Vicky Mascunana 
Rating:
5.0

Staff is very helpful and knowledgable of the equipment

Mark Waters 
Rating:
5.0

Always helpful and courteous staff. Easy to deal with. Thanks.

RICHARD DEGNAN 
Rating:
4.0

Customer did not leave a comment.

Chris Neil 
Rating:
1.0

The worst experience since I use UHAUL.

PETER RESKO  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Denis Cote 
Rating:
5.0

Customer did not leave a comment.

RUDOLF EYSSEN 
Rating:
4.0

There was an issue with the truck I rented not being returned. The manager was very helpful and solved the truck issue promptly and was very kind and respectful. She gets the gold star from me!

Lisa Barker 
Rating:
5.0

Customer did not leave a comment.

DAVID NAVARRO 
Rating:
5.0

The AC was broken and it was an extremely hot weekend .

Viktoria Stecjuk 
Rating:
5.0

This location is very friendly /professional always satisfied renting from here. My preferred location in London.

Sean Vandesompel 
Rating:
5.0

Customer did not leave a comment.

William Gillon  |  Overall Experience 
Rating:
5.0

We got broken into but I don't hold uhaul responsible for that

KIMBERLY KOKOSHKI  |  Overall Experience 
Rating:
5.0

truck had a lot of problems. ran poorly, used a lot more fuel than it should have, front end was in need of work, vibration was very bad. I wasn't sure if I was going to get back safely. all-in-all, it was a very stressful trip.

William White 
Rating:
5.0

Customer did not leave a comment.

Jason Jones 
Rating:
5.0

Staffs are helpful and professional. Vehicle is pretty new and clean! It is the big help for my moving

Wei-Shan Chung 
Rating:
3.0

Better customer service, not attitude.

caty tyson 
Rating:
2.0

Customer did not leave a comment.

Mohammed Khan 
Rating:
3.0

Customer did not leave a comment.

Tanveer Pardeshi 
Rating:
5.0

Customer did not leave a comment.

Susan Andrews 
Rating:
5.0

The staff were very friendly and extremely helpful.

shanon matthews 
Rating:
4.0

I would recommend this location

Mark Waters Organizing Concepts ent.   |  First Impressions 
Rating:
4.0

The truck was covered in bird poop at pick up, not the best look. Staff were welcoming, informative and quick with check in and check out.

Melanie Clark 
Rating:
5.0

New van. Placement of the brake pedal was a little bit of a reach. But overall a good ride *& fairly economical.

Scott White 
Rating:
4.0

It needs more parking This location was great but I wish I could have got a truck near my house instead of half way across the city.

Staci Christian 
Rating:
5.0

Great location, especially appreciated the help from the customer service team.

Mike Ding 
Rating:
5.0

Customer did not leave a comment.

SCOTT LITTLE  |  Overall Experience 
Rating:
5.0

Nice to have friends in London to help me with my things.

Adib Eshak  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHIV DHAWAN  |  Online Move In 
Rating:
5.0

Very well managed branch with friendly staff

Tim Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Winchester   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley Layman-Holden  |  Overall Experience 
Rating:
5.0

Good friendly service.

Adib Eshak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damian Nygaard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judith Snider  |  Overall Experience 
Rating:
5.0

No boxes though

Anne Bulanda  |  First Impressions 
Rating:
5.0

Good place clean, safety and easy for location the my storage 👍🏼 muito bom local limpo e seguro e fácil de localizar as unidades recomendo

Fabio Trolesi  |  Online Move In 
Rating:
5.0

It was a really bad day and the staff was friendly and helpful. It made the day better.

Trish Moris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Parker  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful at this location. I won't deal anywhere else for my storage and truck/trailer needs.

Kane Lachlan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM LATTA  |  Overall Experience 
Rating:
5.0

All the staff at u haul were alway helpful and friendly

BRUCE MUNDY  |  Overall Experience 
Rating:
5.0

Fast and easy, very friendly and professional. Would recommend to any and everyone I know.

David Leader  |  Overall Experience 
Rating:
5.0

Staff was incredibly helpful , efficient & friendly

Penny Lee  |  Overall Experience 
Rating:
5.0

A further suggestion to draw more business Consider creating "stall storage" (as in covered outdoor carport type) as a boat storage option I would have jumped at such an option :)

Robert Cusson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith Snider  |  First Impressions 
Rating:
5.0

Super helpful and accommodating!!

HANNAH LEVEQUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salem Al-amry  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful!

MIRANDA PODLOVICS  |  First Impressions 
Rating:
5.0

My Wife and I haves used this UHAUL location multiple times now and Staff are the Best .

Don Fulton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wesley furlong  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSICA REGIMBAL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BLESSEDHARRISON NKONJERA  |  Overall Experience 
Rating:
5.0

Staff is really nice and very helpful all the times.

Mohsan Iqbal  |  Overall Experience 
Rating:
5.0

Staff member went above and beyond Made sure we got the storage unit setup quickly No issues

Robert Cusson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bertha haehnel  |  Overall Experience 
Rating:
2.0

Our slide up door never opened up always very sticky ...told new door was to replce old one never was. Were elderly and it was very difficult to open

Helen Brown  |  Overall Experience 
Rating:
5.0

I always have a wonderful service from you guys thanks

Fredis CASTELLAR RAMIREZ  |  Overall Experience 
Rating:
5.0

Polite and helpful. Very respectful

Brenda Fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Pearson  |  First Impressions 
Rating:
5.0

The staff at this facility is excellent. They are always helpful, knowledgeable about products and extremely timely in providing information and assistance. Excellent experience and excellent customer service. I already refered to a friend and I will continue to refer more people to this UHAUL location. Thank you

Marcia Mora  |  Overall Experience 
Rating:
5.0

Thank you for all your help, I would definitely recommend anyone to use your services!!

miranda podlovics  |  First Impressions 
Rating:
5.0

This moving trip was a terrible experience but thanks to Kristina and her her they made the transition stress free once I got there. Thanks again Kristina for all the help I’ll be asking for you from here on out.

Alex Lepage  |  First Impressions 
Rating:
1.0

This uhaul was run by nazis and its was highway rudders for the astronomical prices and Hassel I had to put up with.

jason butters  |  Overall Experience 
Rating:
5.0

Kristina and her crew treated my wife and I the best ….. They made sure we were given the best service. I would absolutely give this Uhaul 5stars and highly recommend it to my friends and family.

Don Fulton  |  First Impressions 
Rating:
5.0

Very accommodating and helpful staff.

Jiby Kudakasseril Kurian  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo Acosta  |  First Impressions 
Rating:
4.0

I just had an issue with an alarm being set off every time I open my storage unit door. I called the help line service but the lady who spoke to me was very condescending with her tone and was unable to help. I had to call just to document my visit within allowed hours that I was not trying to break-in into the unit.

Ismail Qaznili  |  Online Move In 
Rating:
5.0

The manager Kristina is amazing …. she wasso helpful and willing to work with our needs.

Laura Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Daniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy sloan  |  Overall Experience 
Rating:
5.0

This location is awesome the staff was very helpful. I would recommend that location to anyone.

Jacobs Rhone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harkarn Nat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOEL SANTIAGO  |  Overall Experience 
Rating:
5.0

Great customer service and atmosphere..

LESTER RIVAS  |  First Impressions 
Rating:
5.0

The lady that was looking after me went above and beyond great staff

william Dawe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lithiya Joseph  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

richard youcke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda camarinha  |  Overall Experience 
Rating:
5.0

Friendly, very assistfull, excellent storage facility, will definitely use again

daniel clinton  |  Overall Experience 
Rating:
1.0

Rate went up 4 times in the roughly 2 years I rented. Also staff were normally rude/ unpleasant to deal with ( with the exception of kat. She was always helpful and nice. My unit was near the bay used to prep/receive trucks so I was often rudely asked to move vehicle even after I explained I would be 20 seconds . Also yelled at to keep off the grass that was brown and looked horrible. I didn’t come to my locker very often but when I did it was usually unpleasant and felt like I was a bother not a customer.

Kyle Green  |  Overall Experience 
Rating:
4.0

Overall the last few years dealing with this storage facility have been great, with the exception of rent increasing twice in six months, but that's a corporate issue. Facility and staff are top notch. 10/10 would return and recommend to others.

joe scoville  |  Overall Experience 
Rating:
3.0

There was red chalk?? all over our storage unit, even with most of our items wrapped some were damaged by it. No warning of gate locking and we're locked inside storage area and it took a long time to get someone who could get us out. The staff at the uhaul storage facility were fine though.

CATHERINE MACDOUGALL  |  Overall Experience 
Rating:
5.0

Christine and staff were and are excellant

Tim Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doug Seaton  |  Overall Experience 
Rating:
1.0

My unit got broken I to and was told they cut the fence and when I went there there wasn't even a fence at the back where my unit was. So the employee lied to me and claimed false actions. And there's not proper security and I did my own quick investigation of the place and learned more then the employees were willing to admit or even acknowledge. Missing thousands of dollars in equipment and tools. Not impressed one bit. And they kept increasing my rental rate randomly and without notice.

Garrett Collins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Varey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Gould  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Smith  |  Overall Experience 
Rating:
5.0

Great customer service

RONALD CLEMENTS  |  Overall Experience 
Rating:
5.0

Very happy with everything thank you

KATHLEEN COLLISON  |  First Impressions 
Rating:
2.0

I could not get close to my unit most days with out having the staff move equipment first and several time after hours there was no one to do this. Also prices went up after 1st month with no notice. You key card post are also designed for low vehicles which also makes no sense since most people coming in are in trucks.

joe christmas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan McLeod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john & karen galloway  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Casey Hiss  |  Online Move In 
Rating:
4.0

Staff are great. My trailer was broken into when on premises. Also had a whole trailer stolen from the same place. Been there for years and it's sad that outdoor storage is no longer available.

jake Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rushikumar Patel  |  First Impressions 
Rating:
5.0

Staff very friendly and heipful

j roger andersen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mubark elsied  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA TARR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COLUMBG MCMENAMIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEAN CARTER  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly will be back for another storage unit soon when the work picks up again

C&R Restoration Christopher mortimer  |  Overall Experience 
Rating:
5.0

I had to look online to find it. As I had used this facility in the past. I had storage there for a Cpl years. I called as was in desperate need of Storage again and Kristina was able to set me up with the best she had for my needs right now! As I was enlightened to see she had a job promotion I congratulated her as I believe she was a very fitting candidate as she was always a very hard working individual when I was there in the past! She was very customer friendly and oriented! I have always recommended this location for storage or moving needs and have had friends use it! I find this to be a convenient location! Very happy there was something to help me out of the jam I am presently in right now anyway! Cheers to Towerline Team!

DAVE DRESSER  |  First Impressions 
Rating:
3.0

The storage area provided was too small for the size of our trailer. Was very difficult to park it in the space provided.

Louis Matyus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Ongena  |  Overall Experience 
Rating:
5.0

The staff at this location were extremely helpful and did a great job. Highly recommended.

LUISCARLOS DE SOUSA  |  Online Move In 
Rating:
5.0

Your staff went above and beyond to assist in thawing my frozen padlock.

Andrew Stevenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHI CHAN  |  Overall Experience 
Rating:
2.0

Paying for a drive up unit should mean you are able to drive up during business hours at your convenience. However, where my unit was located, Uhaul employees used as a “hub” to park and service their moving trucks. There was never a time that I arrived on site and didn’t find obstruction in front of my unit. There was also times I would be loading and unloading and asked to move to make way for their vehicles. If the layout of the business cannot be re-evaluated then the price for those units impacted should be adjusted for the inconvenience. Most of the employees were friendly however they could be more mindful of the requests they would make to customers, as I was always made to feel that I am the one inconveniencing them when that is not the case. Other customers do not have to deal with confrontation each time they access their units and that shouldn’t be the case for the rest of us on that end of the strip. Head office also dismissed this as “unfortunate” and couldn’t reach a resolution.

Myrna Hassan  |  Overall Experience 
Rating:
5.0

Great friendly service

Darlene Webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ian Murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darcy medetros  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

chris wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Koyle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW MURRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Webb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONNY DAWSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

7602642 Canada Inc.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BI VOLI AUGUSTIN Irie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold Notario  |  Online Move In 
Rating:
5.0

The manager Kristina is great! So many horrible things happened during this move, and she just took it all in stride. All the while, making sure I was ok.

Suzy Warmuth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Quigley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Bosse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Smith  |  First Impressions 
Rating:
5.0

Very helpful and heartfelt service, much appreciated

ADITYA NAYYAR  |  First Impressions 
Rating:
5.0

Very friendly and professional staff!

Jorge Robledo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elizabeth FRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty crowe  |  Overall Experience 
Rating:
5.0

Kristina was extremely kind and helpful throughout my experience with UHaul.

eric cayford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Marjanek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Richard  |  First Impressions 
Rating:
3.0

I would give an Exellent overall with the staff and the helpful they provided.. but there is people that stores there stuff in the storage or they pass to one another the access card to do an inside job work.., can’t trust the people that rents inside the facility, somewhat sketchy people not the place ..

wesam (sam) ABOU AGENA  |  Overall Experience 
Rating:
5.0

We had a unit for a year, it was accessible year round. The staff was always patient and helpful, it was a positive experience and I would recommend the Towerline facility.

Jane Wright Mcbeath  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZLATKO MILADINOSKI  |  Overall Experience 
Rating:
2.0

When I was about to move stuff in my storage unit there was a lock on it and I couldn’t open it I had to call customer service and then wait till they sent someone out to open it .i wasn’t very happy

chris wood  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lori Mcintyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BI VOLI AUGUSTIN Irie  |  First Impressions 
Rating:
5.0

Thank the kind staff for helping and guiding me to access my storage.

Hye-jeong Bak  |  Online Move In 
Rating:
4.0

I have not been to the storage facility yet but the staff was helpful to secure the reservation

Martin Bosse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Tillford  |  Overall Experience 
Rating:
1.0

Absolutely horrible experience! Had my storage locker broken into and stuff stolen. I was lied to about this whole situation

bikramjit singh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter James  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Betty Tsukahara  |  Overall Experience 
Rating:
5.0

If uhaul needs a model facility for showing other operators how it should be done this is that place. Thanks to the staff. Well done.

Kevin Mulvina  |  Overall Experience 
Rating:
5.0

I liked the he facility very much, I had no issues of any sort and would recommend it to anyone

Joel Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE TOPE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela churchill  |  Overall Experience 
Rating:
5.0

It was really a pleasure. I will definitely use this service again and also recommend. Very professional in every way.

Lori Kovac  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanne Charron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paula alves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Baran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim hazel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

zihao cai  |  Overall Experience 
Rating:
3.0

Staff was wonderful and would have liked to stay but I could not left those old heavy rusted doors.

JANET DODDS  |  Overall Experience 
Rating:
5.0

Wasn't told ahead of time by any customer service personnel that I needed to have a "second person"'s contact info and address different from my destination's, in case anything happened to me. Could have really used that time back, waiting for others to get back to me through their own schedules. Other than that, please keep up the great work!

janicka glasova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine Donohue  |  Overall Experience 
Rating:
5.0

Very pleased was a client for almost 3 years. Staff was always polite and very helpful

phil corker  |  Overall Experience 
Rating:
5.0

The website has too many shortcomings compounded with inflexibility. The staff were able to rectify two major issues and streamline the experience.

Kevin Mulvina  |  First Impressions 
Rating:
5.0

Thank you for you help when I really needed it, it made things go smoothly for my move . Thanks again

Donna-Marie Affonso-Huggins  |  Overall Experience 
Rating:
5.0

Staff are fantastic, very helpful

VERONICA LAKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Penner  |  Overall Experience 
Rating:
5.0

Awesome staff and the storage facility was great. Id definitely be a repeat customer if ever in need of the service again. ~ L. C.

LORI COLLIS  |  Overall Experience 
Rating:
1.0

All my stuff was destroyed by mouse.

SHREYAS NANJUNDASWAMY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Keck  |  Overall Experience 
Rating:
5.0

Thanks cat you have always been Pleasant helpful and very respectful thanks Mike Thompson.

Mike Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin Bradburn  |  Overall Experience 
Rating:
5.0

Thank you Cat and staff for your excellent service. We have one storage space remaining,so we will continue to see your staff from time to time. Cheers Peter and Jane

Jane Wright Mcbeath  |  Overall Experience 
Rating:
4.0

The only negative experience I had was when I moved out of the unit. The UHaul representative said she would check me out of of the unit shortly after I provided confirmation that I had moved out and was leaving the facility. I provided this confirmation, but she did not move me out of the unit. I had to call several days after the date of move out to get moved out of the unit.

andrew wojcik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david barrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAT LEVELY  |  Overall Experience 
Rating:
5.0

We would have preferred to retain our storage but with the decision to no longer offer outdoor storage, we were forced to find other accommodations. We too wish we could have stayed.

deborah macdonald  |  Overall Experience 
Rating:
5.0

The staff were amazing.Very helpful and Kind.

Melissa Moss  |  Overall Experience 
Rating:
5.0

Cat Ainsworth if worth her weight in gold. She and her staff are polite, pleasant and helpful. It is with true regret that I have left.

BRETT DAVENPORT  |  Overall Experience 
Rating:
5.0

The staff here went above and beyond. Great group of people.

Vanessa garrison  |  Overall Experience 
Rating:
5.0

Service was excellent, helped to correct charges that were giving on my one way rental from Toronto to London. Our 10x20x10 Storage unit was great size, clean, and ready to go for us to unload from our truck.

Micah Timberlake  |  First Impressions 
Rating:
5.0

Very convenient and efficient once you secure a storage space. Great service!

Dzengo Mzengeza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean Timlick  |  Overall Experience 
Rating:
5.0

Very accommodating staff..

Johann Teves  |  First Impressions 
Rating:
5.0

Such a excellent service and staffs. All staffs were so professional and friendly. With nightmare and bad experience with previous place, Migson public storage, I’ll recommend this uhaul facility to everyone.

YOUNGI YOO  |  First Impressions 
Rating:
5.0

Always pleased when dealing with this location thank you

Kristan Goodson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FIONA THIVIERGE  |  Overall Experience 
Rating:
1.0

Your company is crooked. Hidden fees and bs around every corner. This is the worst company I have ever dealt with. But ya your floors were clean and the lights worked. Congrats. You deserve to put your feet up after a job well done. You don't care about your customers, you just want to screw people for as much money as possible during an already stressful time. If I could give zero stars I would.

Matthew Rylett  |  Overall Experience 
Rating:
5.0

Would rent again.

renata sedlak  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave Fenton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hoffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Hoffman  |  First Impressions 
Rating:
5.0

Staff very helpful

Jamie Britton  |  Overall Experience 
Rating:
5.0

First of all, I would like to thank for high quality services at U-Haul. I began my interacton with this company in Winnipeg when I rented trailer for moving from Manitoba to Ontario. Staff was polite and clarified all questions how to use equipment and special features of U-Haul services. So I was sure that during long trip I can phone and get the advices at any time if necessary. One of convenience thing was free month storage in London, Ontario in addittion to renting of trailer in Winnipeg, because I need to leave my stuff for minimum 5-7 days before move in. At U-Haul brench on 95 Towerline Pl, London Ontario I got a fast and understandable service: all paper work, time of vailable to storage. Moreover, I was offered convenience size of storage, so I made sure to fit in all my stuff. In one of the day my vehicle was broken and I couldn't start my engine, so I need to towing my car to auto centre. It happened when I loaded my stuff on the territory of U-Haul. The guys from U-haul helped me to find towing company and recommended me the nearest car centre to resolve my problem. It was important for me because I was at first time in London. In a nutshell, I got a great experience of using U-Haul service in Winnipeg and London and certainly I would like to recommend others to use U-Haul company for moving.

Yury Kalinin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Malkiat Lidhar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Spencer  |  First Impressions 
Rating:
5.0

Uhaul employee, Kristina Northup, has been wonderful. Whether we called with questions, rented a truck, or dealt with my storage unit she has been informative, professional and very helpful.

Laura Carver  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dave Fenton  |  First Impressions 
Rating:
5.0

Everything was great, from the quote to the online check in to getting there and the lock inside ready for me... 10 out of 10

Harvey MacKenzie  |  Online Move In 
Rating:
5.0

Cat was very proffesional and helpful. I highly recomend to deal with U haul storage

Abdelilah Fliou  |  First Impressions 
Rating:
5.0

Great service, great staff very helpful

richardo orellana  |  Overall Experience 
Rating:
5.0

Really good service

corey rivas  |  Overall Experience 
Rating:
4.0

Great Service.

ROBERT WHITY  |  Overall Experience 
Rating:
4.0

your storage was great but your truck rentals suck to expensive and gas milage is poor will never rent one again

Lloyd Cole  |  Overall Experience 
Rating:
5.0

The problem I have is when I get the call center they don’t check to make sure there is a truck at that location ended up costing me 300 instead of 89 last month when I wanted a pick up and dolly

Susan Cirtwill  |  Overall Experience 
Rating:
5.0

Needed the facility immediately and everyone was friendly and accommodating. Would definitely recommend.

Elijah John King  |  Overall Experience 
Rating:
5.0

This is the best facility. The manager and staff are very efficient and friendly.

JACQUELINE HENDRICKS  |  Overall Experience 
Rating:
1.0

There was one lady in the office with longer dark hair she was always right out nasty with me, always treated me like garbage! I paid late a lot! But who cares they always got more money from me!

Karen Bonnici  |  Overall Experience 
Rating:
4.0

Thank you

Naqueeb Masood  |  Overall Experience 
Rating:
5.0

Well maintained and run, Staff is very friendly and helpful, had a unit at this facility for over 5 years, never had any problems or issues. I will definitely recommend this facility and staff

JIM MATESIC  |  Overall Experience 
Rating:
5.0

Will continue to use any needed services for moving and storage as this is a great experience eith the best prices. Well managed and operated.

gregory peel  |  Overall Experience 
Rating:
2.0

Wife did not feel safe going to storage by herself. Reason for leaving this facility. Staff were great and hours were excellent.

KEVIN HILL  |  Overall Experience 
Rating:
5.0

Great service

SCHNEIDER CHINENERE  |  First Impressions 
Rating:
4.0

Good

Rebekah Stacey  |  Overall Experience 
Rating:
3.0

Rent was way too high and the only staff that helped was Cat. The unit themselves were also not in the greatest shape. The ceiling in our unit was peeling like crazy. The doors were crazy hard to open

Haley Andersen  |  Overall Experience 
Rating:
5.0

Friendly and efficient staff who exemplify service excellence. Thank you

John Koster  |  Overall Experience 
Rating:
4.0

I moved because the cost has become prohibitive. $175 a month for a 10x10 is a rip off. That is $2000 a year. I would not recommend just based on the ridiculous fee.

MAREK GALECKI  |  Overall Experience 
Rating:
5.0

Great customer service.

Mark Manuel  |  Overall Experience 
Rating:
5.0

Very understanding and helpful staff!!

Elizabeth Avey  |  Overall Experience 
Rating:
5.0

Never had a problem with the location, just with the call centre. In fact, the employees I dealt with at the Towerline location were very friendly and fixed the issue without hesitating.

Dean Greco  |  Overall Experience 
Rating:
1.0

The roof leaked causing my king size mattress to be ruined and unusable!

Brianna Bassett  |  Overall Experience 
Rating:
4.0

Overall good experience! NO complaints or issues. I would recommend this location

Shannen Hamilton  |  Overall Experience 
Rating:
4.0

Unit was bit moldy upon initial entry and the door had a gap in it allowing moisture and snow in. Not sure how it could have been fixed. Rest of experience was above average. Thank you.

Laurielyn Crouchman  |  Overall Experience 
Rating:
4.0

Received calls to keep me fully informed what was happening with the ubox. They also contacted my movers to coordinate the pick up

David Slater  |  Overall Experience 
Rating:
5.0

Could not have asked for better help

Tristen Davis  |  First Impressions 
Rating:
5.0

Place was very clean

TAMMI FISHER  |  Overall Experience 
Rating:
5.0

Thank you for being nice to me and helped me out a lot! The staff are very friendly. Answered all my questions and concerns.

Domenico Galati  |  Overall Experience 
Rating:
3.0

The staff were nice and quite helpful, but the office always seemed under-staffed. The facilities are old and my door was very difficult to open. The walls on my first unit were not connected

Jeremy Ward  |  Overall Experience 
Rating:
3.0

Super nice guy, went above and beyond but was very easily distracted, doubling our time at the counter. Was talkative and personable to us but also to everyone else, causing mistakes at the computer.

Kendall Sturgeon  |  Reservation 
Rating:
4.0

My only issue was getting a call Monday morning asking me where 6 blankets had gone. I originally had ordered 12 but changed to 6 at the time of pick up. Order still showed 12 blankets.

peter pileggi  |  Overall Experience 
Rating:
4.0

My wood furniture suffered moisture dammage, a mouse got in and nested in a box. The long dark haired female employee was driving trucks really fast on the yard and almost hit our car, blamed us

Rebecca Wilson  |  Overall Experience 
Rating:
2.0

Every time we went to access our unit, there was a car parked in front of it, which slowed us down. Apparently the managers car.

Tracy Holmes  |  Overall Experience 
Rating:
4.0

Fast and clean service

HIEDI KLINE  |  Reservation 
Rating:
5.0

was happy with using your storage !

william mayhew  |  Overall Experience 
Rating:
2.0

The first unit I was given access to had a 4ft section of wall that was not attached to the ceiling. The next one wasn’t much better. The doors are hard to open. I won’t keep my stuff here long

Jeremy Ward  |  Reservation 
Rating:
5.0

I had my possessions stored there for four years as I was relocating to another country. Cat and her staff were more than excellent accommodating my needs! I would give them more than 5 stars! Thanks

DORA SMOLIK  |  Overall Experience 
Rating:
5.0

The staff very friendly and helpful

CHRIS BARRETTE  |  Overall Experience 
Rating:
5.0

I was suprised and amazed from the service I had with U hual, after I got rejected from the US border. They understand these situations and provide a storage room if needed. Thank you agian for all.

Ahmed Alamoudi  |  Overall Experience 
Rating:
1.0

Contact information was asked to be changed multiple times and wasnt.

leanne shore  |  Overall Experience 
Rating:
5.0

Thank you for your assistance, during our transition period.

tom clarke  |  Overall Experience 
Rating:
1.0

Stored household goods for approx 6 months. Entire unit was so filthy that I had to dispose of some items when taking them out. Staff response "traffic in and out causes that, it's normal" Never again

mark niesen  |  Overall Experience 
Rating:
5.0

Friendly and courteous staff this place is highly recommended

Jeffery Hurst  |  Overall Experience 
Rating:
4.0

Never used storage unit before, so hard to rate. Staff were very helpful and well informed. Will see when rain and cold weather arrive if outdoor unit is still appropriate.

Ed Kothiringer  |  Reservation 
Rating:
5.0

access card does not work every time needs improve, needs improvement.

slavi gdanski  |  Overall Experience 
Rating:
4.0

The staff very helpful when I had difficulty opening my lock. You should have lock cutters available.

DINO ROCCA  |  Overall Experience 
Rating:
4.0

Kat was fantastic, helpful and resourceful.

matthew clarenc  |  Overall Experience 
Rating:
5.0

I was a customer at this location for business and personal needs since 2000. My experience with the people running it has been very good, on many occasions going above and beyond my expectations.

DAVE PRESCOTT  |  Overall Experience 
Rating:
5.0

Cat was extremely helpful, and a real pleasure to work with.

Michel Beaulieu  |  Overall Experience 
No reviews have been submitted for this location.

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