Customer Reviews for U-Haul Moving & Storage at Teall Ave

5,905 reviews

1001 Canal St   Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)

(315) 474-2923

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 474-2923

1001 Canal St
Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Keri B. 
Rating:
5.0

Every one working there was friendly and helpful. You have a great group of people working there.

GEORGE PAUL Z. 
Rating:
2.0

The uhual was shaking very bad while driving abs light and break light on the truck very dangerous to drive

Quondazia J. 
Rating:
5.0

No improvements. Staff both picking up and returning were very polite and informative Thanks!

JOHNJOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Schnita P. 
Rating:
5.0

100% excellent

Luis C. 
Rating:
5.0

The young guy at the counter this morning was very pleasant got me in and out quick

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Tysha T.  |  Overall Experience 
Rating:
3.0

Trailer was not cleaned from prior use; had dirt, gravel, and trash in it. Should have been advised in advance that I would need a reference phone # at check in, I was not prepared for that.

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

Aniya A. 
Rating:
5.0

Excellent

GLADYS P. 
Rating:
3.0

Huge location. Very hard to find drop spot. When found, there was trailer blocking where the truck should have gone. Instructions are to just leave truck and key. No real interaction with staff.

Jed B. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
5.0

Customer did not leave a comment.

Ed G. 
Rating:
4.0

Very friendly customer service

Iris C. 
Rating:
1.0

I didn't like the service at all

pierre N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J P. 
Rating:
1.0

As a long time customer I have never been treated so poorly.

Johwanda S. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

I used to be a regular customer at this location. The customer service dropped significantly, and I started going elsewhere. I tried this location again yesterday because it was a good fit for what I was doing. This experience was very positive. Every employee was fully engaged with both the customer and the tasks at hand. I will definitely go back.

George C. 
Rating:
5.0

On 2-19-24 your emplyee was exceptional.

John M. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
4.0

I don't see how we could've used 4 gallons of gas after driving only 15 miles.

Donald G. 
Rating:
5.0

I didn't get the name of the woman who helped me but she was really efficient and very helpful.

Michael M. 
Rating:
3.0

The refund process is extremely slow. We are still waiting on the refund check! Rented on Feb 6th, and today is Feb. 18th.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

aretha P. 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

Customer did not leave a comment.

brandon I. 
Rating:
5.0

N/A.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Tomothy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin R. 
Rating:
5.0

The service was excellent in having a new trailer hitch installed on my vehicle. Everyone I dealt with was very pleasant and professional. i was reminded of my appointment via email and text which was very handy.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Suzanne T. 
Rating:
1.0

Rip me off lie on me said i was smoking and i dont smoke vehicle was not running good at all i will never do buisness here again erie blvd uhaul is my favorite place

Latosha H. 
Rating:
1.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

If I need a storage I will come back to this site you guys does a very good job thank you again

Brittany B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

evelyn D. 
Rating:
5.0

Customer did not leave a comment.

Danisha Y.  |  First Impressions 
Rating:
5.0

The two employees were very professional, polite and very efficient. Especially the young Lady.

john M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL Z. 
Rating:
5.0

Everything went good I appreciate it

Angela D.  |  First Impressions 
Rating:
5.0

There's nothing i would recommend to change. Customer service is friendly, helpful and professional.

Ella J. 
Rating:
5.0

Customer did not leave a comment.

estelle G. 
Rating:
5.0

Customer did not leave a comment.

Preshus G. 
Rating:
3.0

Customer did not leave a comment.

Cassondra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

Hire a couple more professionals like Tia. She has been great each time we need a hitch often in a bit of a time crunch. Thanks again.

DENNISPATRICK G. 
Rating:
5.0

Passenger side mirror didn't adjust properly to see traffic behind you on that side.

Elaine D. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

Check engine light was on. Truck was wet inside the back so mattress got wet. Checkout lady was rude, initially the first lady was awesome but she was gone when I returned the truck and the replacement was rude

ben B. 
Rating:
5.0

Thank you!

richard S. 
Rating:
4.0

Customer did not leave a comment.

evelyn D. 
Rating:
1.0

The worst service and treatment and I paid an additional $100

moshtak D. 
Rating:
3.0

Customer did not leave a comment.

Michelle C.  |  Overall Experience 
Rating:
4.0

Clean the snow out if the truck bed and trailer. Clean the headlights off for better vision.

joseph Z. 
Rating:
4.0

The van exterior was dirty when it was picked up. Otherwise, everything else was excellent.

Steve H. 
Rating:
5.0

Customer service was amazing my right turn signal didn't work and they found fuse that was problem. I will always use for my moving and hauling needs

Dale O. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
2.0

Help customers with knowing all promotions that uhual has regardless if its there store or another uhual location, you should wanna promote your company and make sure your customers are satisfied. I was not happy with this site, will never go back.

tumaya M. 
Rating:
4.0

Customer did not leave a comment.

vernon p.  |  Overall Experience 
Rating:
5.0

The employees are super nice and made the experience easy and fast , thank you uhaul

Rosario F. 
Rating:
5.0

Customer did not leave a comment.

Roman B. 
Rating:
5.0

Customer did not leave a comment.

DIENCIA B. 
Rating:
5.0

Customer did not leave a comment.

Tomothy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

willie t.  |  Overall Experience 
Rating:
5.0

Michael was helping

Paul P. 
Rating:
2.0

Truck smelled like smoke.

WILL R. 
Rating:
4.0

The girls who work here are awesome, know their stuff and can handle the equip

Gene V. 
Rating:
3.0

I reserved it in advance with a utility dolly, got a confirmation call a couple of days before that the 20' truck I requested wasn't available, so I got a free upgrade to a 26' (that was fine). The issue I have is that I showed up to get the truck and was told the dolly wasn't available but I could drive to another location to get one. I reserved this in advance because I had to use this truck on a tight schedule for moving, and to not even receive a notice that a dolly wasn't available until I showed up is unacceptable. It made the move so much harder because I had a schedule to keep and everything had to be moved by hand. Why couldn't they have the other location run a dolly to them in advance of my arrival?

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

MELVINA R. 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie B.  |  First Impressions 
Rating:
4.0

We had a great experience with U-haul canal st, Syracuse but the truck broke on last day, two hours before returning it back.

Moise S. 
Rating:
3.0

The number of miles that were in the contract was not the same as that of the truck.

Odalys Z. 
Rating:
4.0

The truck was under power

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Rychard D. 
Rating:
5.0

Great experience… friendly staff

Daniel B. 
Rating:
5.0

No complaints, no suggestions. Keep up the good work.

Daniel C. 
Rating:
5.0

Great u-haul is for the people

Jonah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Lu S. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Ta-tanisha C. 
Rating:
5.0

Customer did not leave a comment.

Paw E. 
Rating:
5.0

Customer did not leave a comment.

Jacinda J. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

Warren L.  |  First Impressions 
Rating:
5.0

Your staff especially the managers were so HELPFUL and ACCOMMODATING if you had an issue with anything. They greeted you with a smile and even though they got real busy sometimes they were patient and courteous with the customers. Thank Uhaul for caring and protecting my belongings. MERRY CHRISTMAS AND HAPPY NEW YEAR!🤗😃

Carolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
2.0

There was a leak in the trailer ruining a few of my boxes and the trailer was dirty when I got it and I had to sweep it out.

Andrea R. 
Rating:
5.0

The employee worked with me for every need, truly appreciated

Leslie B. 
Rating:
4.0

Nothing

Dicel B. 
Rating:
4.0

Customer did not leave a comment.

Douglas T. 
Rating:
1.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

Clifford H. 
Rating:
2.0

Customer service! The rep was eating when I came in and got up to help another customer but never came back. Another employee finally came in and helped me but the previous employee had given away the cargo van I reserved to another individual without a reservation. She was rude when made aware of this and when completing my transaction. The second employee helped as much as she could and was apologetic where as the employee who made the mistake was not and never tried to right her wrong.

Patrice C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

The online check in was so smooth and no problems at all.

Antonietta H. 
Rating:
5.0

Customer did not leave a comment.

christain C. 
Rating:
3.0

I received this truck with 19 miles of fuel remaining. While the wipers worked the blades were worn and did not clear water and snow. I received the key for the vehicle at the office then had to walk a block away to go “find” the truck. Just overall and really miserable experience.

Charles G. 
Rating:
1.0

Customer did not leave a comment.

margie S. 
Rating:
5.0

The customer service agent was friendly, fast and efficient. I will definitely use this location again. This was my second rental from this location. I am renting a truck and car carrier from another location in town later this week. I hope they are as professional.

Charles B. 
Rating:
5.0

The young lady that checked us in on Sunday, Dec. 10th was professional and friendly. She gave us concise information and answered our questions so that I understood was our responsibility included.

Christine D. 
Rating:
5.0

Customer did not leave a comment.

mark m.  |  Overall Experience 
Rating:
3.0

I reserved a truck, dolly & 24 furniture pads. When I went to pick up the truck they said they had neither extra item. When I questioned them they said they had the pads but they were still all bundled together. I told them I needed them so I hit them after a short wait, but no dolly even though I reserved one. And the icing on the cake? The 20' truck was on virtual empty. It has only 10 miles to empty. The folks were all nice enough but I'd trade "nice" for a full tank of gas & a furniture dolly any moving day. So unfortunately no, I won't use this location again.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

Fast and courteous.

William R. 
Rating:
5.0

Customer did not leave a comment.

eric N. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel H. 
Rating:
5.0

Good people. Quick and easy pickup and drop off

ANDREW E. 
Rating:
2.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

Nothing, it was my best experience renting from UHaul

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Alexis L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ambrose F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sherry p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariane D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayqwana B.  |  Overall Experience 
Rating:
5.0

The service I received from Tanya was phenomenal. She does everything so accurately quick I love that about her. Tanya is always very helpful and she does it with a smile. Tanya is a great asset to your company.

KADEISHA L.  |  Overall Experience 
Rating:
3.0

Door was not secure, there were 2 keypads and no instructions what to do, no dolly available. Employee was very helpful however.

Kim G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kiara S.  |  Overall Experience 
Rating:
2.0

They’re was roaches in my storage and I didn’t move in there with roaches.

Samone W.  |  Overall Experience 
Rating:
4.0

This is my 1st experience

JoLynne P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Wayne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryshaia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenelle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kanika K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sontaya s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysha T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mariane D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  First Impressions 
Rating:
5.0

It was so easy to access my storage unit and it was very clean and a good price for the amount of space I needed

Ella R.  |  Overall Experience 
Rating:
5.0

Staff very helpful and kind. I really appreciated their above average professionalism because as a senior citizen I needed extra help and otherwise could not have taken advantage of your company's facility. A special Thank you to Tanya for her patience and knowledge. Lisa T.

Lisa T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANIECE NICHELL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEISHAMAUTISH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kempton T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Overall Experience 
Rating:
5.0

The staff was amazing even though I rented the unit never used it,because of family issues, I was contacted to see if I needed the unit still, they could have charged me but they did not,for that I am.thankful.

DENISE W.  |  Overall Experience 
Rating:
5.0

And the manager Was very helpful explaining everything to my wife

Larry H.  |  Overall Experience 
Rating:
5.0

Superb location Superb service Safe and secure Reliable!! 5 star!!!

geoff f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Nicole and her staff are always helpful and professional! They the best!!

bernadette C.  |  Overall Experience 
Rating:
5.0

I loved working with the staff. They were very friendly and helpful always!

Tajuana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle P.  |  First Impressions 
Rating:
5.0

Great service, thanks.

THOMAS J.  |  First Impressions 
Rating:
5.0

The staff especially, the supervisor's personality is contagious! She was so amusing, knowledgeaand extremely accomadatimgble about everything I inquired about . She told us the homeless people had stolen all the flatbed carts! I was very anxious trying to figure out how we were going to move our large furniture into storage. She went out of her way and offered to lend us a pallet jack with a pallet. By her doing that gesture, caused us not to go elsewhere for storage! She she be commended for saving a customer and she Saud she did not want to lose our business. That is customer service!! We will continue to use this location, as well as my family and freinds because she showed we were not a number, but she did what she had to do to keep us happy! I should have gotten her name, but her whole staff seemed like they really enjoy working there and it shows. It was a pleasant experience and I highly recommend this location!thank you ladies!

anthony j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liu t.  |  Overall Experience 
Rating:
2.0

Not well managed. First signed contract for "climate control" upon move in discovered a/c was not in working condition due to theft. I should have been told this PRIOR to signing contract. I had to call back to continue to check to see if a/c was restored many weeks after move in. This was resolved with only a $50 discount. Upon move out there were not any dollys nor carts available, again, due to theft, as I was told. This place collects enough funds and insurance from customers to replace stolen necessities as needed. They have 2 young ladies running the place at peak seasons. More help should be available to support customers in a more professional manner during extremely busy times. My decision to lease at this location is pending for next May if things don't improve.

Joshua G.  |  Overall Experience 
Rating:
4.0

The only thing that was lacking were the carts to take my things up or down. There were not enough flatbed carts.

Faith G.  |  Overall Experience 
Rating:
5.0

Everything was great the only problem I had is I was charged for a month and I moved out before the month was over However after notifying the staff they took care of that and reimbursed my money I have no complaints good job to the staff at the canal street U-haul

CHARLESS S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashley A.  |  First Impressions 
Rating:
5.0

People do to much in there that really needs to change

Kendell M.  |  First Impressions 
Rating:
5.0

It was great

Shane K.  |  Overall Experience 
Rating:
5.0

The people working there were so friendly and super helpful!

Je Suk M.  |  Overall Experience 
Rating:
5.0

Thank you to Omar & Helping HANDZ for helping moving all my heavy furniture to my new apartment 🙌🙌🙌🙌

Latrina A.  |  First Impressions 
Rating:
4.0

The only problem 5here were no flat carts to move boxes but was loaned a dolly to use which made it much easier. Staff was helpful.

Patty L.  |  First Impressions 
Rating:
5.0

I would use the teall ave location again like always....very satisfied.

vincent M.  |  Overall Experience 
Rating:
5.0

The manager on duty was highly professional and knowledgeable and helpful. She was excellent at her job and so appreciated. Everywhere I go lately I experience such poor customer service, she restored my faith in the retail sect. She gets the highest praise from me!

Cindy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy O.  |  Overall Experience 
Rating:
5.0

The Storage manager was very helpful and Is attentive to my needs. I truly appreciate that great customer service.

kenneth h.  |  Overall Experience 
Rating:
1.0

Truck was dirty, mirror was broken, cockroaches

cheryl d.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brianna R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shakim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATORRIE SHYHIEM P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

za kiah s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micheal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

It was my first time actually getting a storage unit and I must say that I would definitely recommend others, meaning family and friends. Keep up the good work. Satisfied, customer.

Dominique B.  |  Overall Experience 
Rating:
5.0

The reps are so kind to me during this difficult time I'm having

Rochelle B.  |  First Impressions 
Rating:
3.0

Everything was convenient the only thing that was bad was you were able to open the sliding doors whether you had a key or not and for cleansiness it was clean for the most part when people moved out the storage they kept it filthy sometimes and they items was in the front of the store that wasn't good but it wasn't too bad

wegland g.  |  Overall Experience 
Rating:
3.0

Lines were always long inside. Storage should be accessible 24 hours with card yet is 7to 10.....needed more carts for getting stuff from trucks to units..

SHARON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAMELA W.  |  Overall Experience 
Rating:
5.0

Awesome staff members

Hector L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen A.  |  First Impressions 
Rating:
3.0

Paying for climate control unit however it is extremely hot and no air the floor of my storage. No compensation was offered for the inconvenience. I would like to give a HUGE thank you to Thelma at customer service. We needed emergency access to the unit and she made it happen with professionalism and kindness!!!!!! We sincerely appreciate Thelma!

Joshua G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Y.  |  First Impressions 
Rating:
5.0

This was my first time using uhaul self storage. The staff however was extremely patience and throughly explained how everything works. 10/10 recommend this location!

aria g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annie X.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yashyra C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

randu j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff !

ALEXANDER J N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwardo B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tima M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdullahi I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel K.  |  Overall Experience 
Rating:
3.0

Slow customer service

Jora S.  |  Overall Experience 
Rating:
5.0

The storage facility was always neat, clean and well maintained and the staff was always helpful. They were never too busy to answer the phone or answer questions when I dropped by. Thank you for all your help!

Angela D.  |  Overall Experience 
Rating:
5.0

I was there yesterday for a truck rental and to empty my storage unit. The man the helped me was wonderful, very helpful. The manager also helped me close out my storage unit contract and was very efficient and friendly. Very good experience!

Katelynn A.  |  Overall Experience 
Rating:
5.0

All good.

james m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brendazia T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DELLABENITA C.  |  Overall Experience 
Rating:
2.0

I came in and updated my address but it never went into the computer for some reason. I have had several serious complications from COVID-19 and have been in and out of the hospital so I have only worked 4 months out of 2 1/2 years and now I find out that you only $10 for my washer and dryer that was only used for 2 months and for whatever else I had in there. I would of loved to have my son's winter jacket. That's the only thing that bothers me the most.

Mary Beth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timmya G.  |  Overall Experience 
Rating:
3.0

Clean and fair prices. Convenient and well maintained

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wegland g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  First Impressions 
Rating:
1.0

The agent at teal ave was very rude, she didn’t know what she was doing was on her phone the whole time she was dealing with me, with whoever was on the phone cussing and talking about drugs! She said I had a free storage unit but ended up charging me for it

brandon s.  |  First Impressions 
Rating:
5.0

Appreciate the kindness and quality service

PATRICIA H.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant

antonie m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy D.  |  Overall Experience 
Rating:
4.0

The Storage manager that helped me complete the process was so helpful and patient Even with my busy body child around she completed the transaction professional and undisturbed by what she was doing. Thanks for all of you help!!!

Demetria H.  |  First Impressions 
Rating:
5.0

Friendly staff and clean

Joan S.  |  Overall Experience 
Rating:
5.0

good place

kempton t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julie a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quwanna W.  |  Overall Experience 
Rating:
3.0

I did not have Storage at U-Haul Facility, a friend request my Service for a truck Which I got in my name, Storage was not mines from 6/?/2019 to Present 11/28/2022 I've signed the papers to be dismissed from Ownership.

sam j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wennik J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott p.  |  Online Move In 
Rating:
5.0

Tammy and Nichole were very helpful and professional.

Jeffrey O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blossom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ciara M.  |  Overall Experience 
Rating:
5.0

Nichole Bodoh was terrific. I was upset because our reservation had not been saved twice when we did it over the phone with the national phone line. She more than made up for that with her kindness, her good work, the way she accommodated my movers and her customer service to me. I could not be more pleased with her service.

Dr Barbara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judy P.  |  Overall Experience 
Rating:
5.0

They were very helpful with a stressful situation.

Jammie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latrika P.  |  First Impressions 
Rating:
2.0

The place has roaches they were crawling all over the place I better not have any in none of my belongings I'll never use this place ever again

Patrick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angela r.  |  Overall Experience 
Rating:
5.0

/

miah s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yue H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN P.  |  Overall Experience 
Rating:
5.0

Staff was cooperative , pleasant and attentive to my specified needs.

shelly d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine L.  |  Overall Experience 
Rating:
3.0

We did discover some roaches in our unit upon moving our things out of the facility and we did not move in with them.

Erica D.  |  Overall Experience 
Rating:
4.0

Storage great… same facility rented me a cargo van 3x, but third time they had no vans or trucks. We’re apologetic but mostly expressed frustration towards “they” who over booked their facility. I get it, but not really helpful to me.

Jay F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MiTaysha K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marleena H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathrine f.  |  Overall Experience 
Rating:
4.0

If you pay for storage it should be available 24 hrs in case you still moving your items .

Teasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
5.0

Jason S. At Teal Ave was extremely helpful and patient with us today. I really appreciated the time he spent assisting with our orders from yesterday. He’s a valuable member from your team! Thank you Jason!

Kellie M.  |  First Impressions 
Rating:
5.0

Great customer service. Nice facility.

David A.  |  First Impressions 
Rating:
5.0

Great staff, helpful and friendly.

BOC D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

annette s.  |  Overall Experience 
Rating:
5.0

Jamie is a rockstar and a huge asset to the company. I would def rent again from her

ed l.  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Overall great experience. The staff is very attentive friendly and knowledgeable. Definitely GO with U-HAUL!

Jonathan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique B.  |  First Impressions 
Rating:
5.0

Excellent staff and facility

BOC D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marleena H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

levonne b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bonnie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashalee R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B.  |  Overall Experience 
Rating:
5.0

Love the new U-Haul storage..very comfortable and clean..

Denise P.  |  First Impressions 
Rating:
5.0

Mostly everything we own was in there over 6 months & we had no problems. We appreciate that it is climate controlled & there are dollys.

Steven S.  |  Overall Experience 
Rating:
4.0

Jamie Bouchard was and always has been very helpful and courteous, a recent conversation with Ann ( maybe Anna ) went very smoothly with her Assistence on my moveout on my storage unit ( 1041) and helping me with truck rental, she was very knowledgeable on products and procedures, nice job by Jamie and Ann , In regards to maintenance of the storage building we should mention Artie , he has been doing a really nice job and is also very helpful !!

Darin D.  |  Overall Experience 
Rating:
1.0

They didn’t close my account and it still says I have a outstanding balance. I been surrender my unit and I never even used it. Y’all need to fix this

Dominito W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Thanks Jody! Your team all were very helpful in a busy store.

Jason H.  |  Overall Experience 
Rating:
2.0

I slipped on the ice outside my unit and hurt myself and I went and told the associate in the office, and he basically said he couldn’t help me and I go talk to them across the street

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN S.  |  First Impressions 
Rating:
5.0

Amy did a great job of taking care of me.

ROBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleigh N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leonard A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niketa G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bahattie H.  |  Overall Experience 
Rating:
3.0

Everything was great except when we moved everything out and returned the key - we waited for 45 minutes. There was not enough staff for a Saturday morning.

molly l.  |  Overall Experience 
Rating:
4.0

Please note that while the contract states rentals are in 30 day contracts, the U-Haul website states that you can rent for less than 30 days. This was confusing and rather frustrating.

Samantha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rylan D.  |  First Impressions 
Rating:
5.0

We placed household goods into a inside storage unit. I was very impressed with their process and efficiency.

Richard Z.  |  First Impressions 
Rating:
5.0

Jamie B is a greatest uhaul rep I have came across I had a issue logging in and she immediately noticed the error fixed it and instructed me how to continue…. She turned a potential awful experience into a walk in a park …..

Rondell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  First Impressions 
Rating:
1.0

Staff did not want to work with me through hard times supervisor said I took all the late fees off but didn't do it still over charged me I said I was going to be late making my payment still put a late fee

rickea t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELMERLEE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

They got us in in a days notice and made it easy for us.

Jammie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valisha F.  |  Overall Experience 
Rating:
5.0

Jamie Bouchard is a very helpful manager

Benjamin O.  |  Overall Experience 
Rating:
5.0

Friendly and helpful thank you

NATALIEMARIE S.  |  Overall Experience 
Rating:
5.0

I had no problems using the storage and it was easily accessible whenever I needed it. Also, staff made it easy as they demonstrated professionalism in customer relations.

JUSTICE KINGSON E.  |  Overall Experience 
Rating:
5.0

Friendly people in office, nice clean heated storage

Brian M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IONNAR M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  Overall Experience 
Rating:
5.0

The sales lady was very friendly and helpful

KOLLEEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mukesh K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minnie S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Felix E.  |  Overall Experience 
Rating:
4.0

Super hard to reach on phone

Jared R.  |  Overall Experience 
Rating:
2.0

When I first opened the storage unit, the attendant was unfriendly, didn't help at all with making sure I knew how to arm and disarm the unit, judged my choice in the size I needed, and wasn't able to communicate properly or efficiently. I'm unimpressed with the service.

Heather M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

swanzetta j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Crystal W.  |  Overall Experience 
Rating:
5.0

Very helpful and supportive of plans during COVID environment

Tim C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic Y.  |  First Impressions 
Rating:
5.0

The facility was excellent and support from TEAM COSTELLO was outstanding. TEAM COSTELLO (Chuck and Shawna) worked efficiently, carefully, and hard. Chuck and Shawna were also pleasant and personable and worked very well together: as a well-honed team. I will seek them out for future activity.

Douglas A.  |  First Impressions 
Rating:
3.0

I won't do business here again, staff acts like they're doing you a favor renting to you. I'll continue to give my business to the Thompson Rd facility. They are friendly, call you by name, and genuinely act like they appreciate your business. Well run facility with friendly staff.

Gene V.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Lucy H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Malik N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monet S.  |  Online Move In 
Rating:
5.0

This was an exceptional experience in a time of crisis. Manager Jamie & Eva Langlois went above and beyond to help me. Thank you.

Kayla R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerry w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valisha F.  |  First Impressions 
Rating:
5.0

Thanks you for several

kathrine f.  |  First Impressions 
Rating:
5.0

Very helpful, respectful, informative and nice staff. A clean facility. Appreciated the help!

Casmere M.  |  First Impressions 
Rating:
5.0

Awesome!

Biboti O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quinn s.  |  Overall Experience 
Rating:
3.0

The staff acted like I was putting them out to process my move out request. No greeting, no thank you for choosing Uhaul, acted like I was bothering her to give me the receipt. Very unprofessional.

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
2.0

The lady at the front desk was very rude, irritated, lazy and was unable to assist me with questions regarding my storage needs. Additionally, she was unaware of any discounts for military members. I have used UHAUAL services in the past for my moves and storage needs and this was a terrible experience. If I had a closer location somewhere else I would have used them. I am very disappointed with the atmosphere and the services received at this location. This needs to be fixed or customers are going to look elsewhere for better service.

Jonathan or Nilsa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlyn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMIE DENISE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia D.  |  Overall Experience 
Rating:
5.0

Shout out to the friendly and helpful custodial staff. Everyone was great!

ELDON F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stacey D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary R.  |  First Impressions 
Rating:
5.0

I cannot be grateful enough to Anna and Andrew. They were fantastic and very responsive to my needs. Anna went way beyond the call of duty to help me with the shipping of my books. I cannot thank them enough. Ahmed

AHMED A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanita R.  |  First Impressions 
Rating:
2.0

The service people on your chat are not helpful at all. I had to connect to the chat 3 times. The first person cancelled my reservation when they weren’t supposed to, the second just disconnected the chat, and the third said that there was nothing they could do to fix the mistake of the first person. I just decided to do their jobs and do the whole process again myself.

Ashley I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Niketa G.  |  First Impressions 
Rating:
4.0

As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. Thank you

Carolyn S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Wanda M.  |  Overall Experience 
Rating:
2.0

There was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul again

Pamela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA B.  |  First Impressions 
Rating:
4.0

I would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.

Kelly C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERENCE K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ken W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audrey P.  |  Online Move In 
Rating:
4.0

Jamie has been great to work with so far.

Genevieve D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikeem B.  |  Overall Experience 
Rating:
5.0

Thanks Jamie!

JASON E.  |  Overall Experience 
Rating:
5.0

I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.

Tajuana C.  |  First Impressions 
Rating:
5.0

Receptionist was very kind and helpful

JANAE C.  |  First Impressions 
Rating:
5.0

Thanks

JASON E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Careem S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gisella S.  |  First Impressions 
Rating:
5.0

Storage has been a huge help. I’m moving across country alone with two kids and I wouldn’t have been able to do that without storage. Thanks!

Alexandra T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindiann P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ESTELLE MARIE G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tichelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo M.  |  Overall Experience 
Rating:
5.0

Thank you for being there. Yes Indeed I would recommend every one uses your service.

Carlton J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann G.  |  First Impressions 
Rating:
3.0

Better control of mice .. a lot of items ruined due to mice droppings

Courtney T.  |  Overall Experience 
Rating:
1.0

I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come here

Lakeya S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd R.  |  Overall Experience 
Rating:
5.0

The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.

JERRY R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
2.0

While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were “not found” upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn’t have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to “check in” and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.

William L.  |  First Impressions 
Rating:
3.0

if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from you

nicole t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shuotong Z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maxine B.  |  Overall Experience 
Rating:
4.0

Great service girls in the front were always helpful only thing I didn’t like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Thanks

daniel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana R.  |  Overall Experience 
Rating:
4.0

Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.

Sari C.  |  First Impressions 
Rating:
1.0

The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybody

andrea r.  |  Overall Experience 
Rating:
4.0

if I have to put my stuff into storage I will definitely use this ace again

philip f.  |  Overall Experience 
Rating:
5.0

Jennifer and et al came through again!!! Thank you ladies.

keith r.  |  Overall Experience 
Rating:
5.0

Service was above and beyond what had to be done. Very satisfied

MARILYN F.  |  First Impressions 
Rating:
5.0

Thank you to the staff.

Shakeyla J.  |  Overall Experience 
Rating:
4.0

All good at Uhaul Teal Ave

Tina L.  |  Overall Experience 
Rating:
5.0

Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.

keith r.  |  First Impressions 
Rating:
1.0

They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.

Marisa M.  |  Overall Experience 
Rating:
4.0

clean and secure for sure

justin o.  |  First Impressions 
Rating:
5.0

Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!

Karla G.  |  First Impressions 
Rating:
5.0

Thank you

Christopher A.  |  Overall Experience 
Rating:
1.0

Some one put a Lock on the storage I rent, and found mouth drop all over It's disgusting

Tiegist A.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.

Stacey D.  |  First Impressions 
Rating:
1.0

I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.

Ran L.  |  Overall Experience 
Rating:
5.0

Nice n clean n reps were very friendly

barbara g.  |  First Impressions 
Rating:
4.0

The process was very easy and the location was perfect

Wildalys R.  |  Overall Experience 
Rating:
4.0

All dealings went well, truck and unit rental. There was a long wait when truck was returned

Richard R.  |  Overall Experience 
Rating:
5.0

Great customer care!

charysse b.  |  First Impressions 
Rating:
5.0

Very nice people, good communication. John Borsa very helpful

cny a.  |  Overall Experience 
Rating:
5.0

Excellent

Leonard A.  |  Overall Experience 
Rating:
5.0

I love it there

elizabeth t.  |  First Impressions 
Rating:
5.0

Great facility! Highly recommend.

Brittany T.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. We had a great experience.

Howard S.  |  First Impressions 
Rating:
5.0

I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.

Kathy F.  |  Overall Experience 
Rating:
5.0

The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)

ryan s.  |  First Impressions 
Rating:
2.0

Staff was cool but the experience went sour quick. Wasn’t notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommed

Noah G.  |  Overall Experience 
Rating:
5.0

they were very helpful

adam t.  |  First Impressions 
Rating:
5.0

Professional, helpful staff and Clean environment. Readily available carts...extra stars!!

Antoinette B.  |  First Impressions 
Rating:
5.0

Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.

Michael H.  |  Overall Experience 
Rating:
5.0

Your employees are very personable, helpful and friendly. Thank you.

kim c.  |  First Impressions 
Rating:
5.0

Great staff pricing was a bit high but overall great exxperiance nice facility

CHRISTOPHER B.  |  Overall Experience 
Rating:
1.0

Management is horrible and rude

danielle j.  |  Overall Experience 
Rating:
2.0

Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all over

carey h.  |  Overall Experience 
Rating:
5.0

The employee John went above and beyond my expatiation.

Charles M.  |  Reservation 
Rating:
5.0

clean and secure, second to none

John D.  |  Reservation 
Rating:
5.0

We used a storage shed while working on garage. Delivery and pick up convenient.

Franklin H.  |  Overall Experience 
Rating:
4.0

Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was good

Dawn D.  |  Overall Experience 
Rating:
5.0

great customer service.

JAMES O.  |  Overall Experience 
Rating:
5.0

a little slow but everything was done correctly.

lance t.  |  Overall Experience 
Rating:
2.0

There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of state

Monica B.  |  Overall Experience 
Rating:
5.0

Thank you very much for your time and patience!

Eddy H.  |  Overall Experience 
Rating:
5.0

All went very well. The people on all levels were great. Thanks!

lyla m.  |  Overall Experience 
Rating:
4.0

Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I’ve used

Amanda S.  |  Overall Experience 
Rating:
5.0

The worker Amy and the delivery man were very nice and efficient. They communicated well and we’re very accommodating.

Emmy L.  |  Overall Experience 
Rating:
2.0

I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn’t happy that my reservation was totally ignored and still spent about an hour checking in

Dawn D.  |  Reservation 
Rating:
2.0

I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recently

Christi H.  |  Overall Experience 
Rating:
5.0

Great staff, everyone I dealt with was awesome.

johnathan s.  |  Overall Experience 
Rating:
5.0

Great company with good storage space units. Customer service is also good however needs more staff working in the truck rental store

Shanaya T.  |  Overall Experience 
Rating:
5.0

Great staff and excellent facility. Would definitely use them again if the need arises.

richard G.  |  Overall Experience 
Rating:
5.0

Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. Thanks!

christine f.  |  Overall Experience 
No reviews have been submitted for this location.

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