Customer Reviews for U-Haul Moving & Storage at Taunton Rd

Rating:

3.0

It took three tries to get a trailer with working lights. Ended up with a smaller trailer than what I had wanted. Service guy was a trooper in trying to get the trailers to work. Eventually got the third one functional.

Rating:

4.0

Have truck inspected and ask to see inspection report. I know this location had nothing to due with this truck but again I was told from this location NO funds will be touched as well roadside said the same. I have gas receipts etc. I have a text that drop off is for the 14th this location charged me $93 something for a extra day n gas. Still waiting for John to call me from headoffice!!!! After being told I will not end up paying. Well it cost me $313 something for a unsafe truck that should NOT be on road.

Rating:

4.0

The location I used was very busy and under staffed. That was the only negative thing. There was one employee at the counter. He did a good job and went as fast as he could but it reflects negatively on the location if people have to wait due to being understaffed.

Rating:

1.0

30 minute wait to get our equipment when we went for pick up. There was only one staff member working and he was doing his best, but it was Saturday morning, of course everyone is moving at that time. It cut into our travel time and we couldn’t push the reservation to bring back to uhaul at a later time had to rush everything because uhaul put us behind schedule

Rating:

3.0

Customer service was great but the location is cramped and difficult to get in and out of with little to no customer parking at no fault of the employees

Rating:

5.0

Keep up the great work! Thank you!

Rating:

5.0

I was royally pisses off when I returned the truck. I was told 40na day extra and at check out the total amount owed was 430. I drove away so mad. I will.postbon anyones question about uhaul that it's a rip-off

Rating:

1.0

The tire blew up on the cube van and the wheel bearing broke. I had paid for extra safe trip insurance but still no one would come to service the truck. We were stranded in nowhere Quebec for 18 hours. Nobody ever came to help us. We ended up having to find a ride two hours back into Quebec to get another cube van. When we reached our destination in NS in the second cube van that we were given as a replacement in Quebec,it was obvious the wheel bearing was going on that vehicle too. Thankful that when the tire blew and the wheel bearing broke the vehicle pulled towards the ditch and not into traffic

Rating:

5.0

this location are my next door neighbors and go out of the way to accommodate.

Rating:

4.0

Everything was fine

Rating:

3.0

I found the person who I dropped off the trailer to looking for things to charge me for. In all the times I have rented trailers I have never had this happen ever before. He was taking photos and I advised him they have that info in Truro, NS. I then advised him I have photos as well prior to leaving Truro. He then said show me and I should have told him before. Found him very unprofessional

Rating:

5.0

There was a glitch on your website saying " no 10' trucks available", but upon calling the store I was told there was plenty available. You might want to look into that!! Your employees behind the counter were awesome!

Rating:

5.0

Nothing I can suggest. The level of service was excellent at pick up and drop off!

Rating:

2.0

Customer service in store was exhausted so there for rude. End of month , end of week, holiday weekend maybe should have more staffing

Rating:

5.0

Fast service

Rating:

3.0

Additional after hours check-in costs not clearly spoken too and were not highlighted as part of rental process.

Rating:

4.0

Over all everything wet well.

Rating:

5.0

The automatic after hours pick up is not efficient. We wasted too much time on site. BUT the manager at this location was so super helpful and solved the issue and we would def deal with THIS location again as a result. Thank you!

Rating:

3.0

Never again would I rreturn Extra trailer

Rating:

4.0

Nothing. Everything was as I expected

Rating:

5.0

On site parking would be an asset

Rating:

3.0

Ensure the vehicles provided are maintained properly. The vehicle I picked up had a bad alignment, would pull to the right. Also, had an engine light on. The interior of the vehicle was muddy, and the back wasn't cleaned up well. Remnants of the previous users debris

Rating:

5.0

In my book, the initial customer service reception goes a long way to ensuring a positive overall experience. This standard was met very well. All questions asked were answered in a courteous manner. The yardman was quick and efficient - and strong. All good, thank you.

Rating:

4.0

Had a bad experience. Someone had tampered with the fuel tank and when we went to fuel up to drop the truck off $40 worth of gas spilled out were responsible for paying for gas we never got. I spent over $380 on the truck and then went to fuel up and was made to pay for $40. We never got.

Rating:

5.0

Great customer service. Highly recommend this storage facility.

Rating:

5.0

Great staff!!!

Rating:

4.0

Price wise was a little too high where there's other companies give 200 km free

Rating:

3.0

When I picked up the 10 foot van all the ten foots vans where parked on a 45 degree angle to the fence facing Wilson St that I thought all I had to do was back up then go around ustore building to get back out to Taunton road but as I came around to the north west corner of the building the way to Taunton was blocked by the 26 foot U-Haul vans and the space between the 26 foot vans and the ustore building was to small to drive me 10 rental around the corner with out hitting the concrete block that was there . So I had to back the van back around the building to get turned around and off to Taunton Rd If my 10 foot rental had been back into its parking spot and not driven in like all the 10 foot van where it would have been a simple drive out and off your U-Haul lot with a lot less stress for me

Rating:

3.0

Wasn’t informed that if we put more gas in it that there would be no refund back. So you got a free half tank of gas from me, you’re welcome

Rating:

5.0

Rented a 26FT truck. Make sure to check and add oil before your trip. Buy a funnel to add oil, or use your own because they will not pay for it. Buy oil ahead of time if it is a long trip. It used 5W-30. I used 2 liters for 1600km. The truck was low on oil when I got it. Check it yourself. I could have added another liter for sure but was returning the truck.

Rating:

4.0

Booking network was down which held up my departure by 1 hour. No fault of the pickup location.

Rating:

5.0

Friendly staff

Rating:

5.0

Excellent as usual. Thanks

Rating:

4.0

Improve the Uhaul App for returning equipment

Rating:

4.0

On return, lot attendant could have been more courteous and helpful, would like to thank Hunter for his help in pick up, great job Hunter, you get it and will do well with your client handling skills, thanks Darren

Rating:

5.0

Your mileage charges are high. Other companies in the Durham region give you from 200-500km included. Yes you pay a bit more for the vehicle but it works out cheaper in the end . I rented from advantage and the cost was $200 with 500km. The cost with U-Haul would have been over $500.

Rating:

4.0

Reduce wait time, pick up & return.

Rating:

4.0

Everything was great. Receptive and helpful staff. Easy to pick up the vehicle. One small issues is that there is no customer parking on the premises.

Rating:

3.0

Staff are friendly the only problem it’s a tight location

Rating:

5.0

It was very busy and there was only one person working, but this guy was awesome!

Rating:

4.0

Maybe the customer service can be a bit better with tiny bit less attitude like they don't care much

Rating:

5.0

Best truck rental experience I have ever had!

Rating:

3.0

Less clutter and messy and more cozy shop invitation

Rating:

5.0

Thank you so much!

Rating:

4.0

Please update your rural locations that have ceased operations but still remain as a dealer on line.

Rating:

5.0

The store employee was incredibly helpful and good at his job!!

Rating:

2.0

Your place of business is very cluttered and your trailer size is misleading as your gate opening is not to size with the true dimensions of the trailer which created an unsuccessful pickup as we needed the full width of the trailer to be able to load so because the trailer has corners that extend into the bed of the trailer which we didnt realize at the time of pickup we noticed after pickup an hour later that we couldnt use it and had to drive it back over an hour away by then its been over 3 hours since we picked it up and had to return the unused trailer and pay for it plus additional expenses to have my item delivered. Addressed with staff they knew the trailer had changed to this Floorplan but didn't advise that at the time of pickup as I would have done something differently or cancelled/or changed my reservation to something that would work.

Rating:

2.0

I drove many km out of my way to drop off and got the run around from the drop off at the Esso that had no fuel. And the pick-up was much farther than expected. Then I get fined for extra fuel $35. At the end from the drop off at an Esso that has no fuel.

Rating:

4.0

Good experience

Rating:

3.0

Very rude front counter staff.

Rating:

4.0

Stop ripping off for extra time when you are close anyways

Rating:

2.0

Trailer was old, weather, terribly noisy when pulling down a bumpy road. No tie down rings in the front of the trailer(broken), sole purpose of rental was motorcycle transportation. Took very an hour to determine a way to secure a motorcycle without attachment points.

Rating:

3.0

The experience I had was not very good as I had to wait over 1/2 hour for my rental. The system was down which I get was not their fault but there was only one employee taking care of a line up of customers and my rental was covered in snow and ice and not ready.

Rating:

4.0

Very friendly and good workmanship.

Rating:

4.0

Only suggestions: Advise people or make more visible in the instructions to check in and disarm the alarm in the email the instructions. And bring something to cut the zip tie off the locker.

Rating:

5.0

Staff was very polite and professional. Very helpful with getting me set up and moved in. Site access is simple and convenient. Highly recommend this U-Haul location for anyone looking for storage and professional assistance!

Rating:

5.0

Great Staff ready to answer question and to help

Rating:

3.0

I did not love that I had to maneuver through all the Uhauls to get to my unit. Sometimes gaining access was very difficult.

Rating:

5.0

All the staff from Nova Scotia to Oshawa have been very helpful polite and personal really really impressed they have made a stressful sudden move go smoothly

Rating:

5.0

Everyone was helpful! My only complaint is the unit doors need replaced! Very hard to open and close. The door to the inside unit needs a better door jam(?) You needed to add something to keep the door open.

Rating:

5.0

Victoria was very kind and patient with me. She mad the process very easy!!!

Rating:

5.0

Everything was very easy. The app made it smooth.

Rating:

3.0

The entire place was packed with men (5) waiting in line . I was the only female . The customer service rep was extremely nice to the man ahead of me , answering all of his questions and spending lots of time . Once I got to the front , he was so rude and short and just telling me where to sign and not caring about anything I asked . I felt rushed and brushed off and it annoyed me so much . As a women , I still have the same needs !!! The drop off was way better , nicer women greeted me and man took my van to end the transaction

Rating:

2.0

Way too expensive

Rating:

3.0

My only issue was the miscommunication. I reserved a storage unit to have it given away. I ordered a truck to be picked up on King St and it wasn't there .

Rating:

5.0

they need a bigger location there as when it gets busy its hard to get around

Rating:

4.0

The storage unit was great for accessibility when needed and was a good price for something that was needed quickly. The only thing was there was no light for the particular unit I rented so was a little difficult to see inside the rented storage unit. But for the price and wonderful help from staff it was definitely worth it. Thank you so much, a life was saved.

Rating:

5.0

Wonderful experience with Victoria, Cody and the Uhaul team at this location. Polite, friendly and warm, I felt supported during my move and am grateful for the excellent service I was provided. I recommend this location for your moving and storing needs!

Rating:

5.0

Cory at the Taunton Rd E location was so helpful, understood my situation and helped me immensely. U-haul has an excellent professional caring employee, a value to your company. Praise him for being a great staff member 🙂👌👍

Rating:

5.0

Overall a positive experience.

Rating:

5.0

The lack of outdoor lighting for access to outside storage is very poor & liability waiting to happen, otherwise every team member is fantastic and site is kept exceptionally clean and well kept

Rating:

5.0

Victoria is AWESOME

Rating:

5.0

Would recommend, lighting in each inside units. Was hard to see when inside the unit.

Rating:

5.0

I have been dealing with the Taunton & Wilson for many years for all their services, never a disappointment. The staff is always helpful when and if needed. Great professional team of employees. Thank you Victoria , See ya next time. Mike Calderone

Rating:

4.0

Arrived after hours so no option to speak to anyone, so had to do this all through the mobile check in. No lock with the unit, though I was told there was one. Luckily I brought my lock from my other storage unit so it worked out nicely. Would have been a huge pain if I didn't bring my lock. When returning the truck we almost dropped the keys in the key drop without reading the notice above the key drop, asking us to take pictures of the truck. There was no light on this area so we almost missed this VERY important/required step of the truck return process (this was about 11PM, so very dark). Please install a light so we can see this signage before keys are accidentally dropped.

Rating:

5.0

Friendly staff excellent customer service and very convenient location

Rating:

4.0

I use the storage unit for 6 years. In all that time I had only issues in the beginning with my automatic payment. It did take some time but they were resolved because of the diligence of the staff there. I did not choose to pay the extra fee to access my unit after 5 p.m. I felt the fees were high enough that that should be included. Like I said staff was great head office mediocre. I would recommend this storage site Thank you

Rating:

1.0

I had to through away a lot of my things because there was evidence that there was rats in my storage unit. I have pictures. I reported it to the staff Saturday March 19th, 2022. And no one has contacted me about it at all. I need to be re-embursed for all the stuff that I've lost. For a company that's been around so long and that is so popular, I expected better.

Rating:

3.0

Answer the phone more

Rating:

4.0

Hi there, I would appreciate an email copy of my invoice.

Rating:

4.0

No lock provided as mentioned in the self move in email/text. I had to buy one from the office. There was no loading ramp to pull the cart into the building. Lifting the cart at the step was difficult.

Rating:

5.0

It was a pleasure dealing with Uhaul. I've rented trucks from before and this was my first time renting a locker. Great location, very secure with keypad locks. Perfect size for what I needed. Thanks U haul!

Rating:

4.0

I would have preferred to have more access hours to my unit as I work in Toronto and could only access my unit on Sundays as I did not have access to the unit after 8:00 p.m. All in all though I was well pleased and grateful to Uhaul. Thank you. Maureen

Rating:

3.0

Inside the storage there is no light, it is difficult to see what is inside

Rating:

1.0

I make a reservation two weeks in advance for a 26 foot truck. They didn't have any 26 foot so I ended up with a 20 ft that I got from Whitby. I am moving out of a 5 bedroom house and that was very inconvenient as we have to make multiple trips which takes longer. On top of that I rented a storage and was denied access at mins after 7pm. I called customer service they can't help. I got the managers number no answer. I am still stuck at m house with the truck full of my stuff because no access to the storage that I paid for.very disappointed 😒 😑 😔and I have to close the deal on my house today November 1st at 11:30, still stuck with a truck load in the driveway and I am not finish moving my stuff because of this. Big blow to my head I'm very stress . Thanks uhaul for bringing my stress level up.

Rating:

3.0

Fix the door lock on isle D...It doesn't open and I hurt my hand pulling on it and it never let go...both times we were trying to ope it, this happened.

Rating:

3.0

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Rating:

5.0

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55’ TV. She didn’t hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn’t let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Rating:

4.0

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Rating:

5.0

Lighting is needed in the storage unit

Rating:

5.0

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Rating:

5.0

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Rating:

5.0

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

Rating:

1.0

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren’t running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Rating:

4.0

I believe the storage units are too expensive in comparison to local storage locations.

Rating:

4.0

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Rating:

5.0

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Rating:

4.0

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Rating:

2.0

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it’s not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

Rating:

3.0

Very expensive compared to other places. Only took it for the free month plus the fact all the other places were closed for the holiday weekend. It was also convenient as I had to return the truck. It took forever to do the paperwork though considering I had done it on the phone when I reserved it. Thank God the staff was absolutely phenomenal which made it a bit better

Rating:

1.0

This was the worse uhaul service I have ever received being a long time valued Uhaul customer. Brendon the staff at Oshawa location was not helpful but extremely rude. Even after having reserved a 10x15 storage at Oshawa location two weeks in advance of Apr 16, 2020, the Oshawa location did not have a unit. I had to go back and forth 1.5 hours due to Brandons incompetency. Furthermore, he insulted us in front of the other customers and kicked us out of the store. I will be escalating this to the top of Uhaul and cbc news channel. Additionally, this is the last time I'm doing business with Uhaul. I'll be also advising friends and family to not conduct business with any Uhaul location. Myself as a valued customer expects to be treated with respect but this was not the case especially at a time like this during the covid-19.

Rating:

1.0

There were crack users and meth dealers in the halls, people sleeping by my unit. This place was terrifying and no security. The company (a guy who worked there even found it amusing) he laughed and said ya look at all the crackheads..... I'm shocked and disappointed by this. I will wait 2 weeks before sending my video viral for the world to see as well as my 50000 followers for items and places I review. I paid a lot of money for a unit I couldn't access. Extremely unsafe and unhappy customer

Rating:

3.0

My unit was broken into despite being sold a lock that " no one could breach" When I was called to be informed of this break in, i was told that my unit door was open and the unit was empty, the caller said " I assume you or a member of your family has emptied the unit". I told him that was not the case; he was not helpful. Only later did I learn that my unit was not emptied by thieves.

Rating:

3.0

Storage definitely needs better lighting and the hours need to be more convenient for customers

Rating:

2.0

I don't appreciate hearing an employee wasting my time talking about the illegal activities of UHaul and potential lawsuits. Frankly it's not my business. When I asked to throw away garbage I am

Rating:

5.0

great work

Rating:

5.0

Everything went smoothly thank you

Rating:

5.0

Everyone was very helpful.

Rating:

5.0

Absolutely spotless unit! The office staff was fantastic! I believe her name was Amy and I can’t say enough about her! She was so very helpful and always pleasant! Thank you again!

Rating:

5.0

Although there are plenty of storage options available in Oshawa I continue to select U-Haul for ease of access and great service. Should I need extra storage in the future I"ll be back ...thanks

Rating:

4.0

Unit had a small leak in upper back corner

Rating:

3.0

Unfortunately it wasn’t a good experience most of the times I had trouble getting into my unit the pad for the access code didn’t work. Will be nice if they have extended hours like until 9 pm.

Rating:

5.0

Staff actually came and assisted me when I could not get the key pad to work. Lovely staff. Thank you.

Rating:

1.0

Had nothing but problems since the beginning, too name a few; 1. Was told our unit was emptied and asked if we had moved out, we had not! 2. Alarm didnt work, even though we were not able to sign in

Rating:

2.0

No climate control as stated by head office. This facility uses mice killing products in prohibited loose containers. No lights in units ,ceiling not enclosed. Entry lock system malfunctioned.

Rating:

1.0

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

Rating:

3.0

Rented a specific size unit only to arrive and not be available.. very stressful. Then provided two units to compensate and called to be told we would be charged more because we occupied two units.

Rating:

5.0

Great knowledgeable staff.

Rating:

4.0

Suitable for my needs

Rating:

5.0

Excellent experience at this location and excellent service from Robyn. Would definitely use this location again and refer to others.

Rating:

4.0

satisfifed

Rating:

5.0

Very good location to deal with. Very pleased. Thank you.

Rating:

5.0

My experience was great, easy to rent and easy to get out of)

Rating:

5.0

I have just rented a storage unit from Uhaul on Taunton Rd, Oshawa and so far have had excellent service. The only thing I was disappointed in was that I couldn't use my own lock which I had 2 of.

Rating:

3.0

Overall my experience was fine, had a few issues, which was resolved quickly!

Rating:

5.0

Excellent service

Rating:

1.0

Worst experience ever. Called to reserve a 10x20 rental locker, which when we got there was unavailable! The rental agent in Arizona was the worst I have ever dealt with also.

Rating:

5.0

I will definitely use your storage units again. 2nd time I have used this service.

Rating:

5.0

Very easy to speak to the gentleman on the desk, he arranged everything very quickly. He stayed calm with a full house of customers who kept forgetting to bring in paperwork they needed.

Rating:

5.0

Very impressed with the cleanliness of office, units , entire area. Staff was always very friendly and helpful. Highly recommend this Uhaul location for storage and/or rentals. Thank you to all staff

Rating:

2.0

Had to drive to location (got no replies by phone) to get a 2 month over charge on a u box I no longer had, credited back to me. No manager, doesn't help. Geesh!

Rating:

3.0

2 many phone #s on application. storage access blocked by trucks & trailers. had to back out around 2 corners with trailer because access road used as parking for uhauls. long wait @ service counter.

Rating:

4.0

Clean and Accessible

Rating:

5.0

It was a secure feeling knowing my things were safe in a very clean facility. The Staff are great.. Thank you

Rating:

1.0

We rented this online and completed all of our paperwork. Our storage shed was confirmed. They had no storage units and have been renting the space is to keep you in line Dishonest

Rating:

1.0

I went four times to my 24/7 booked truck pick up witch took an hour an half to walk to did everything they told me to word for word and each time said I failed thing colour thing witch I didn't bull!

Rating:

1.0

DO NOT RENT FROM TAUNTON RD!! Manager doesn't return calls (3 separate occasions) most employees have very bad attitudes and are rude. Will never use Uhaul again because of this location.

Rating:

4.0

Very good service when require extra space.

Rating:

5.0

Very very professional and helpfull