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Michael SmithCustomer Reviews for U-Haul Moving & Storage at Southern and Unser
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have emptied my storage unit and it is available for rental as of 3/25/24 thank you for your unit and service you provided me 😁😁😁
Janet Garman | Overall ExperienceI regularly rent vehicles and trailers and the entire staff are always friendly helpful. I choose this location as my first option.
sammy garciaGreat staff and awesome location for drop off.
William HammerTop notch place. These guys made it not only easy to rent the truck, but also kinda enjoyable. Got to chit chat with the guy while the computer was loading up my reservation. The older fellow who was working in the back was also very helpful. Helped me figure out where to park my pickup while I got everything else in order. 100% would recommend to anyone from the West Side who's moving.
THUNDER CLEVERClean inside of vehicle steering wheel was very dirty
Andrea BadoniMy experience was effortless and easy to understand. Everyone was helpful and made the entire experience simple.
Kelley TiesiI had first rented a covered RV space with U-Haul at 1650 Southern Blvd in Rio Rancho, around the middle of 2018. At first the facility seemed safe and secure and most of the vehicles in the area were in good working order. At that time there were just a few RVs and boats that appeared to be not operable. My only concern was that having not operable and/or derelict vehicles parked at the facility would attract criminal activity to this area. Also access to the facility is using a key fob that opens the gate and not a code. While convenient, this does set up the ability for someone to either rent a space and get a key fob or give the key fob to someone unauthorized to gain access to the area. U-Haul states that you can only access the RV storage facility between 6am to 10pm. With the key fob you have access to the facility 24/7 365. This allows the unscrupulous individual to have access to the facility late at night or early morning. In May of 2023 an individual accessed the facility and stole my catalytic converter along with 5 others that day. I did file a police report and asked to have any camera footage sent to the police. I was never informed that they found and camera footage nor did it appear that anyone cut the fence to gain access. After the incident I did speak with the manager, JD Reardon and what the facility could do to enhance security so that this would be preventable in the future. I suggested that they needed to add barbed wire to the tops of the fence to deter access and possibly beefing up the chain link fence or replacing it with a stronger metal fence. I mentioned to JD that I was concerned about the number of older vehicles that appeared to be inoperable as this might be attracting criminals to the area knowing that the vehicles are not moved regularly. I also mentioned to the management team that someone with a blue Suzuki Samurai was living in one of their storage units. (He is constantly parked at the unit and has an air conditioner set up in the summer and heater in the winter and has his dog there as well.) I am sure that the contract for a storage unit does not include being able to live at the unit. Also, I am not sure why the person who was walking the area never saw this or that anything was ever done about it. I was told that U-Haul would look into sensors for the fence, more cameras and having someone walk the grounds each day. This seemed to be a long tedious process and I called numerous times to get updates. I was disappointed that U-Haul did not take a quicker response to having a more secure facility. Consequently, on Feb of 2024, someone again accessed the facility and once again stole my catalytic converter. Again I filed a police report and walked the grounds to see if there was a breach in the fence. I did not see evidence of a breach. After two thefts I have moved my vehicle to another facility that has better security, (stronger fence, on site security, personal code access that is regulated for limited entrance 6am to 10pm and requires that all vehicles be operable and have registration and insurance.) I have spent over $8,500 over the years to rent the space at U-Haul and thought that I should have a reasonable expectation to have my property be safe and secure. I also felt that U-Haul should have been more responsive to changes to provide a more secure and safe facility. I also asked that U-Haul take care of the cost of a new catalytic converter. When I was in the office one of the younger employees told me after discussing about having my converter stolen a second time, he quipped back to me with “what’s the big deal, just file a claim”. Now that is great customer service…..NOT! At the time I did speak with Danny Porras, President of Northern U-Haul, and he assured me that he would start the claim for me. I was informed within a few days that I was denied the claim even though I was told by Danny that they would handle it. Would I recommend U-Haul for storage of an RV? No, and I am not sure that I would even recommend using U-Haul to rent equipment or trucks or do any business with a company that has no regard for their customers. Kris and Carolyn Jones kcjonesnmcasa@juno.com
kris jones | Overall ExperienceI do not have any recommendations.
Kevin LasloYou guys are awesome quick efficient. I will rent from you again very soon.
Celia GrangerExcellent service, was well compensated for a mistake made by another rental company uhaul handled it with class and professionalism making my move wonderful. Thanks
esperanza trujilloThe good: Agent was friendly and seemed knowledgeable when I reserved the truck on highway 528 in Rio Rancho. He stated that the vehicle would be available at that location, as I had it set in my uhaul app as my preferred locale. Not so good: I arrived to pick up the vehicle at the hwy 528 store, only to find out the truck was at a different store across town. This gentleman was not as friendly, and seemed irritated I interrupted him for the moment. I'm the one who had to drive across town to get a vehicle I was promised to be at that location. The store at 1650 Southern Blvd was very nice and the agent was extremely helpful. Very friendly as well. He even mentioned I would get a text informing me of where to return the truck, which I did.
Richard FurlanoSo much dust amd dirt got into my storage unit it ruined multiple items I had stored inside. There is also obviously no one maintaining the property because there is someone cirrently living in the unit that was next to mine and no one seemed to care. I would never use this.location again. Over all a pretty bad experience
Zachary Montano | Overall ExperienceAwsome thanks
Edna Rendon | First ImpressionsI was charged for 48 hours when I didn't even use the truck for 48 hours. I called and spoke with Josh who was EXTREMELY rude and condescending. I ended up hanging up because I didn't want to speak with someone who treated customers like that.
Felisha RabadanovI was very impressed with the U-Haul storage unit near Walmart on Unser. I used their indoors storage facility for about 9 months and I always felt safe there. I was also impressed with how clean they keep the facility. They offer free use of rolling carts inside the building which came in so helpful to me because I didn’t have any help moving out and had to move by myself. Everyday I borrowed their carts and moved as much stuff as would fit into my car. I’d go home and empty my car then come back and borrow the cart again. I did this for many days until I had emptied out my unit. It was so convenient for me. I highly recommend this facility! I would definitely use them again!
CORINNE ROBISON | Overall ExperienceEverything was get from start to finish
mike gallegosCruise control didn't work.
perry myersNo problem getting the trailer. Very smooth experience.
Justin ThompsonExcellent customer service and satisfaction! Nina, was exceptional very professional through the whole process.
Jacqueline SandovalGreat service and friendly employees!
Marcos VasquezThis is not the employees fault, but charging $1 per mile when you have the mileage set low is really unreasonable.
Seth WatkinsHad a wiring problem on my truck and the tech, wish I got his name, was able to basically rewire my hitch connection and got me going. In today’s world, I was literally shocked at his willingness and ability on a cold day to help me. This is my 3rd visit to this location and I would not consider going anywhere else!
David EmanuelGreat service friendly people 👍👍
Michael ErdmanBest customer service from all the employees
Dolores Franklin | Overall ExperienceDrove 13 miles and got charged for 4 gal gas. Doesn't seem right at all.
Kevin PonteRepresentative James on the Southern Blvd location, was very helpful!
Deena Wahlenmaier | First ImpressionsAn excellent location, I drive out of my way to use this one!
Joseph FosterMake sure that the trailer is clean. Had to sweep out the trailer of rock and sand so I could transport furniture and bedding.
Bryant StockStaff was very friendly, only complaint is the pin system to deactivate the alarm wasn't working. Not the staffs fault. Overall very good experience.
amanda miera | First ImpressionsAll staff treated me amazing with getting me ready for my move.
Jorge MaldonadoBe more exact on sizes of trailers.
Maria LealNone
Christina Reed | First ImpressionsN/A
William WolfWhen I went to put my stuff in the unit I rented that same day, I opened it up to a rodent poison box in a 5x5 unit. That in itself was a little off putting since it’s a tiny unit. Upon further inspection there was mouse poop all over the floor of the unit. There happened to be a second empty unit left open across from mine a little further up the row. I noticed a rodent poison box in that unit as well. Just from walking up & looking at it from the pathway could also see mouse poop in that unit as well. I Immediately made the decision to NOT put my items in the unit & went to the front office to speak with the employee. When informed of the problem He casually responded “well it is an outdoor unit” which took me back a bit. I let him know that I have held an outdoor unit in another town (different company) where I store all my work equipment for over 15 years and have never had an issue with mouse droppings in the unit so the fact that it’s outdoor has no bearing on the problem they are experiencing. I have stored items at this store a few times before, most recently about a year ago in the same unit block & Have never had an issues with the units but after this I did have to take my business elsewhere. Hopefully management decides that this is a big enough problem to do everything they can to get it under control before everyone’s stuff is completely ruined from the mice.
Stacey Duberry | First ImpressionsVery knowledgeable. Helped me link up without a sweat and was able to tell me details about the trailer. Awesome service.
Kent Santos PorquezFast and professional
Dawn BrazellWe rented an outdoor storage where our items in storage became covered in dirt. The garage is not well insulated, causing dirt to collect throughout the entire storage unit.
Rebecca Martinez | Overall ExperienceThank you
timothy pauly | Overall ExperienceMy overall experience with UBOX was great! The only thing that I would say is that I wish I was able to track my box while it was in gentle ride transit. Other than that I would definitely recommend to other people!
Nina VelascoJD was so helpful and patient.
Bianca McdanielThanks
dwayne guillot | Overall ExperienceCustomer service was great 👍 will rent again from this uhaul location
Donald BrownBeing they do not keep up with maintaining pest control I will never do business with uhaul again. My couch was ruined with mice feces. The customer service at this specific location I can't say was the best I called once about the cost increase and got a very rude lady should be recorded to my account. With that being said, you charged me more monthly to help with "supply on demand", but seen no sign of mice traps or anything that helps prevent pests. I used Pods before and regret not using the pod service this last time. I will be sure my friends and family use a different storage company if ever I will recommend Pods.
tyffanie m Owens | Overall ExperienceGood experience but turned in truck with more gas that received. I wish they would have given me credit for it.
Richardo MartinezStaff were very professional and helpful.
Steven MeilleurN/a customer service experience was great in both pick up and drop off location
Lionel LoeraI called 2 weeks before my move out on 12/16. The person on the phone told me that because my payment due date was on the 9th, I would not have to pay for December because of the grace period. I went into the facility a week later to be absolutely sure that I didn't have to pay for the seven days. The young gentleman at the desk told me again, that paying wasn't necessary due to the late grace period. On the 16th, I was set to move out and the desl person (Male, bald with a goatee) told me I needed to pay for a whole month and he said the unit would most likely be padlocked with their red lock for non-payment. I have never been late with a payment, to Uhaul or anyone else. He was very angry with me and apparently the young kid that "misinformed" me. It was not a pleasant experience. He was rude and accusatory. I will use a different Uhaul facility in the future. My past experiences have been great.
michelle phillips | Overall ExperienceHe went above and beyond by switching out a ball on my hitch.
joann mooreI've dealt with the U-Haul staff on Southern boulevard. several times in the last 3 years and I have to say they are an outstanding crew. Very friendly, eager to help you and just a bunch of nice people to be around. Thank you!.
Michael CockrellMost of the employees were fantastic and very helpful. One in particular made this experience very unpleasant. Nina misquoted me and from that moment on was extremely rude- to the point of hanging up on me. I had seen poor reviews of this particular site, and learned for myself. Nina tried to charge me a month after I’d moved out, and I had to speak to someone else. Luckily I was well documented.
MEG BLISS | Overall ExperienceJP was very understanding of my situation, despite not being part of the problems I had faced in San Diego. He went above and beyond by offering to make things right for me if I didn’t receive the help I had been promised. Thank you!
Joseph BodickExcellent experience!
terrance MartinTun around could be wider but other than that it was great. More dumpster location and it was full the 1 available
Shawnia johnson | First ImpressionsThank for your storage.
TAO MURPHY | Overall ExperienceWe also used Intensity Movers recommended by UHaul and would like to thank Jerod and Lauren for helping us move!!
tina stetsonThe young lady(Nina?) who waited on me has excellent customer service skills. She was very helpful and made the process comfortable and easy. I hope I deal with her in the future.
Carrie Estrada | First ImpressionsBetter customer service, the guy who helped me seemed to be mad or something but he was kinda rude and didn’t not have a good attitude at all… other than that everything was great.
Jorge L GoveaVery easy drop off and the service person was very nice and helpful. About 4 minutes in and out!
Steve JohnsonThe facility was always clean and well kept. Every step from move in to move out was easy. I truly appreciate the staff.
Robert Pohl | Overall ExperienceKeep up the good work I am very happy to do business with you Thank you for being there Cynthia Torres
Cynthia Torres | First ImpressionsGreat renting experience and excellent customer service
Patricio CARRIONGreat transaction
tayel yacoubNothing! Easy and quick process
Christina WeeklyLocation and service was excellent
DONALD HARDEN | First ImpressionsYall where amazing
bethanie langstonThank you for all of your help this week. It can be stressful trying to do business when I no longer live in that State. Randi, Gabe and the store manager were great! I had this unit for almost 3 years and it was a wonderful experience. I can not thank you all enough!
Kischea Talbert | Overall ExperienceNever left UHaul just moved out of one of two storage units. I still have my same 10 x 10 unit, but am listed as a new customer.
ed ritter | Overall ExperienceAndy is a terrific dedicated employee! Thanks to him I stay at your location. Only complaint is that UHaul always gave me a discount and now that I closed out my (x20 unit and still keeping my 10x10 Unit I’m paying a higher price then expected and no discount I was assured I would always have if I stayed with you, but now as a new???? Customer no discount, etc.
ed ritter | First ImpressionsThe repurpose room was broken, we couldn’t get in. I think that having that is a great idea. I hope it gets fixed or at least have staff able to open it.
Rose Bowling | First ImpressionsVery friendly assistant there would go back there
Christine Varela | Overall ExperienceOur belongings were infested with mice urine and droppings. We had to throw our 600.00 area rug along with several other items out. Very disappointed considering how much we paid to protect our belongings to end up paying to dispose of them. Such a waste!
Ryan Hudson | Overall ExperienceThank you very good people
timothy pauly | First ImpressionsHad my things stored for a long term trip, came back to everything I put in the storage (my bed, clothes, electronics) covered in mice droppings and pee. In the elevator the sign says something about how the facility does pest control. Upon telling the staff about the problem I was told I could return later that week so they could “refill the trap”. I wish I could upload the pictures.
Joshua Wiseman | Overall ExperiencePretty bugged. I paid for my reservation online. Went to the place to pick up my lock and get the rest of the information and I was forced to pay again. I showed the guy my transaction for 96.00 that I had just made with my reservation number and he wouldn’t believe me or find a resolution. I will end up disputing the charge with my bank
Brooke Donovan | First ImpressionsNice friendly staff. Easy truck rental, however whay am I charges because agen put my data I when I did no the site. I remember this because I had to enter my license number as well. This is the agents job for the sale to put the customers information into the system. The maintenance guy was very helpful with operating the security system. Many thanks to him.
Carolyn Thompson | First ImpressionsWas only supposed to be a year and became two years. Over a great service of storage customer service and supplies. If I could also say thank you to the U-Box crew the service was great thank you.
Christopher Norfolk | Overall ExperienceThank you!
Dorinda Wiley-Bradley | Overall ExperienceLove the Rio Rancho U-Haul folks! Greg and Andy were very helpful…but so was everyone else.
nicholas roy swann | Overall ExperienceThank you for your help the person helping me was very helpful and friendly.
patricia curtis | First ImpressionsOne of the cleanest and well mmaintained facilities I ever rented. The staff were very friendly and helpful. If I could rate the 20 stars I would .
Jose- oliver Gonzalez | Overall ExperienceIt just would have been nicer to be able to drive the u-haul truck (26') around the storage buildings instead of having to back all the way to the storage unit which was past several other storage buildings.
Ann Poydack | First ImpressionsMy only complaint is my reservation was changed for the truck and they changed my storage size without my knowledge and I did not fit all my stuff inside and not happy about that. Plus the automatic doors were locked prior to closing time and we had to use that tiny door to haul big items through. Building was locked at 7 the doors were already locked at 6:30. Not cool. Plus I received a text for a free lock and it was not honored in the store! Not happy with the storage place at all
Jennifer Gutierrez | First ImpressionsThank you!
Dorinda WileyBradley | Overall ExperienceThe owner was very professional and helpful. She navigated my Trucks, Storage, RV storage, Trailer, down to a needed hand truck with ease. She made a hard moving day come to a close pleasantly.
SCOTT Weathington | First ImpressionsMr Reardon and his associates were very friendly and helpful always in my experience.
Ronald salas | Overall ExperienceU-Haul was my first ever storage experience and I couldn't imagine it being any better. Prices are great, easy access, 24 hour monitoring and not to mention the cool local drop off for lightly used items you can share. Oh, and there is a restroom within the storage area if ever needed. Unfortunately I had to leave the storage facility but if I do need one again, U-Haul will definitely be my choice, preferably on Southern.
Gabriel Greene | Overall ExperienceStaff is friendly courteous helpful and efficient
Frances Alarid | First ImpressionsNot happy with opening times earlier would be better !
brenda currey | First ImpressionsIt was nice to know everything was well secured there. Thanks for everything.
Michael Farley | Overall ExperienceJD keeps a well run and maintained facility with plenty of great staff! The guys here are phenomenal!
Zach Holzgrafe | Overall ExperienceI am VERY pleased with the service and cleanliness of the facility. Accessibility was very simple yet secure. Very easy to make payments online and in person.
cheryl powderly | Overall ExperienceI let several employees know the difficulties of securing overhead door. Only one person said the hole needed to be drilled to align the bar correctly. I said on several occasions and including the day I checked out of storage. No response to concern.
linda biglow | Overall ExperienceI can safely say u-hauls storage facilities was very well maintained and provided a great storage area for my stuff! Unfortunately, due to a raise in property taxes, i can no longer afford to use your facilities.
Robert Bos | Overall ExperienceThank you
danielle bartsch | Overall ExperienceVery welcoming and very polite. Outstanding customer service. Thank you much to all staff.
abigail yolanda armijo | Overall ExperienceAnyone who’s storages are not considered by the manager after being there for years! I would never store at a Uhaul in my life again. So if your storage is sold they owe you money back for your belongings! ANYONE WHO STORED THERE BELONGINGS AT UHAUL SHOULD FOLLOW UP AND SEE IF THEY OWE YOU MONEY WITH EHAT YOU OWED!!! I believe they keep the overage and make their own bonuses!!! I HATE UHAUL!! Southern/Unser!!!
Shannon Fuell | Overall ExperienceLove the U-Haul storage will be back to rent them again
HECTOR SALINAS | Overall ExperienceThe entire team here at this location is outstanding and provides excellent customer service!
DOUGLAS WILBUR | Overall ExperienceYou all were amazing with any questions I had and payments I appreciate all the help
evangelina welch | Overall ExperienceVery clean facilities. They provided me with a free lock and they provide large moving flatbed-type dollies for free. Very convenient.
CORINNE ROBISON | First ImpressionsI have NEVER been treated so rudely in my life. I rented a unit for a month and got a month free, but at the end of the first month they started adding late fees and put a lock on my unit so when my 2 months were up I couldn't get my stuff out. During this time I had devastating news from home and had to go to Oklahoma to be with family. I tried repeatedly to call U-Haul and could not speak with anyone there. I had to drive ALL THE WAY BACK to RIO RANCHO in order to keep my stuff from being auctioned off. When I pointed out THEIR mistake, I didn't get an apology,. All I received was a person telling me that I now I owe another $81 for not having my stuff out on time, the same stuff that they kept me from getting to. Then I was told to get all of my stuff off the premises before end of the day. My son and I got it done within the hour and I then had to return back to Oklahoma to finish up family matters. They wanted me to pay for their mistakes and treated me like **** !!!! I will never use them again..
shannon giambrone | Overall ExperienceThe inside storage had a horrible odor. I think it’s ridiculous that they didn’t prorate rent. A staff member said it was fine that we wouldn’t rent there again.
rebecca jean garcia | Overall ExperienceAcquired new storage unit was difficult to open. Latch appears to be damaged (bent and bottom part of latch for bottom lock was cut open assume with metal cutter). Called office and states will have maintenance take a look at. Was able to apply lock to top ring.
Dorinda Wiley-Bradley | First ImpressionsNone
Ursulito Lucero | Overall ExperienceUtilizing a storage space here was friendly, convenient, and affordable. The facilities were perfect for my husband and I and we were able to secure a unit that was on the ground floor(indoors) and very clean and easily accessible. The staff here are some of the friendliest people and helped us with the whole process even allowing us to bring our PODs and unload it to their storage which if I needed to do that again I will go with the UHAUL Box (instead of PODs)! Thank you all at Rio Rancho Southern & Unser UHAUL. I will use your facility the next time I need it! 😊🌻
Amber Hazard | Overall ExperienceI appreciate the personal help and patience thd staff had with my family storage.
Tina Lewis | Overall ExperienceEverything was always a pleasant experience, from our initial move in, to moving units, to adding a unit and moving out.
Jamie Lawson | Overall ExperienceUnfortunately I cannot give five star rating for this. The employees were excellent and very helpful. However I was looking at outdoor storage for a travel trailer and although the spaces are large enough for my travel trailer, the space available to maneuver a vehicle with a trailer was not suitable for the location. The only access to the spot that we were assigned to would only be accessible with a small vehicle and not a travel trailer or even an RV. Therefore I cannot wholeheartedly give a five-star rating. I believe if information was available to employees prior to assigning outdoor storage, parking spots would be better utilized for access to vehicles that can actually fit.
Christopher Wood | Overall ExperienceI would highly recommend using this storage facility. If I ever need to store anything again, I would come back here. Thank you
Anthony Garcia | Overall ExperienceEvery one was friendly and helpful
Fidel Salazar | Overall ExperienceYour phone staff, Michaela, ( I hope it's spelled right) , she was an absolute angel, she was so patient and helpful to me with selecting the right size unit I needed, and just so pleasant to speak to, really made my day to be treated with such care and kindness. Thank you Michaela, don't let rude customers ever take that away from you.
shannon giambrone | First ImpressionsNina was very pleasant and helpful.
Fidel Salazar | First ImpressionsMy RV was broken into and nearly $1500 in damages. I reported it to the office in November. No changes to the facility or feedback regarding the break-in. January they raised my monthly rent. I sent emails several times requesting my rent not be raised but it was raised anyway.
Sherry Maples | Overall ExperienceI rented a storage to fit my motorcycle atv and they suggested a 5x9. Now when I went it didn't fit they didn't want to get me a bigger one
Sergio Talamantes | First ImpressionsU- haul has always been my go to place for storage and moving supplies and equipment rentals. Until I am treated badly I will continue to use them.
AMY LEASURE | Overall ExperienceThank you for always being so helpful 😊
NANCY COBARRUBIA | Overall ExperienceWe stored our RV at the covered storage area at the Rio Rancho, NM Southern and Unser facility for two years. It was broken into twice in a recent two month period, had items stolen, and the steering column damaged when attempting to hot wire and steal the RV. During the experience, the UHaul staff showed little concern over the situation. A few weeks later, we received a notice from UHaul the monthly rental fee was being increased. Needless to say, we found a more secure facility to store our RV.
Robert Wilcox | Overall ExperienceI would absolutely recommend the folks and facility 100%. JD and the rest of the crew here are all knowledgeable and super helpful. Storage units were clean easy to access and reliable. Don’t hesitate at all about renting a truck or reserving a storage unit here!!!
richard Rogal | Overall ExperienceWhen I cleaned out my unit it was full of spiders, dirt and there was mouse droppings everywhere. They said they sprayed for insects and put traps out and that is why they kept raising the rates but I feel like nothing changed and that's why I choose to leave. I told the staff members up front when I left and all they could say is oh that sucks.
venessa baca | Overall ExperienceThe short time I was there the rv storage lot wea broken into 2 times for that reason I have chosen to leave
Jose Mata | Overall ExperienceEverything was fabulous! We definitely would use U-Haul services again!🤗
Katherine Lang | Overall ExperienceCustomer service great! Thanks you
annette Salas | First ImpressionsI have had a storage unit with uhaul for over 15 years never have worried once about my property.
VICKI CLARK | First ImpressionsAndy was very helpful when we were looking into our storage unit options, on arriving day JD was super helpful & friendly on the day. answered all our questions
THOMAS WHEELER | First ImpressionsGreat service
Debra Jones | Overall ExperienceLock was not where advised.. Had to wait 25 minutes to get it unlocked
Jacob Zimmerman | Online Move InOur overall experience with U-Haul was most excellent.
Phyllis Reid | Overall ExperienceAndy was extremely helpful. Helped straighten out my bill which I screwed up and had everything ready for pick up when my husband arrived. Excellent customer service doesn’t happen often any more! Well done!
CHRISTIAN MORGAN | First ImpressionsVery nice place to store your things
peter lucero | Overall ExperienceStaff was wonderful and we felt the security was excellent I highly recommend for storage needs.
melinda valdespino | Overall ExperienceNone
Debra Jones | First ImpressionsThe staff rented me an RV spot. When I went to go check the RV spot I found there was no way I could put my trailer into that spot. I went back to the office and the staff went above and beyond to help me and they found another spot that was conducive for me parking my 26 foot cougar travel trailer.
KEITH ROLLINS | First ImpressionsVery pleasant experience
Melinda Radaelli | First ImpressionsWe were very happy with our relocation from Buffalo, New York to New Mexico! U-Haul was amazing! Prices very reasonable compared to other moving companies. Thank you so much!
Katherine Lang | First ImpressionsI continue to be impressed with the customer service at this location. You are informative, helpful, and flexible. I appreciate the extra help you provided this spring with storage, as well as the easy transition to this new unit. Thank you for all your help!
Kristina Krohn | First ImpressionsThe facility had a terrible smell for the past several weeks. Other than that, my experience was positive.
kris romero | Overall ExperienceNina, at the 1650 southern blvd location in Rio Rancho, nm, super nice and had excellent customer service. She answered all of my questions and I’m very happy with her help.
Rio Conner | First ImpressionsUnit was not clean dirt and small pieces of debris were in the unit I swept the unit myself.
Christopher Romero | First ImpressionsVery convenient and safe.
Deborah Dorn | Overall ExperienceFrom beginning to end the great service, the wonderful staff and the clean facility makes you feel great about choosing Uhaul. They helped me out more than they could ever know. When I got out here I was homeless because the apartment I rented was not as expected. It took me a whole month to find a place and Uhaul made that possible.
Nicholas Parenteau | Overall ExperienceSimply the best storage place!
Pamela Benge | Overall ExperienceMove out was a breeze, staff is always friendly and efficient.
herman sanchez | Overall ExperienceI like the convenience of the different types of carts, the elevator, and the loading dock.
Johnny Ethridge | First ImpressionsPrices changed right after we signed our contract which is really poor communication. Otherwise it was good.
Joshua Cruse | Overall ExperienceDean & Zack were great to work with.
Nick Walldecker | First ImpressionsSuper helpful.
James King | Overall ExperienceJD Reardon was very informative and helpful.
MICHAEL D LINVILLE | First ImpressionsThe climate control is closer to 90. The sign says 65-85. It’s warm outside summertime mid day. so feeling 90 is not climate control for summer setting. Don’t feel safe storing candles and movies due to climate control temp setting, did not feel air come on at all while there on 2nd floor. Staff also was not thorough on the code info when or how many times have to use per visit.
Karrie Dellinger | First ImpressionsStaff has been super helpful, friendly and informative.
Adelina Torrez | First ImpressionsVery nice facility and staff
Sean littleton | First ImpressionsNone
maria cordova | Overall ExperienceStaff were great friendly and very helpful I left stuff in my locker that I haven’t realized I had left. The staff called me to let me know I had left stuff behind. ( they could have just kept it all but they were Very happy to inform me which I was happy about as my things verse valuable and important to me!
Brenda Currey | Overall ExperienceZack was very helpful and knowledgeable.
jim hansard | Overall ExperienceThe Team at Coors and I-40 are always outstanding, and go above and beyond to make our experience as easy and enjoyable as possible. Thanks to Erik and his awesome crew.
Crystal Bolton | First ImpressionsJ.D and team have constantly been beyond helpful with the storage process, everything was explained clearly, the facilities kept in top notch shape. I really appreciate how easy they made every part of my storage experience.
Ethan Beach | Overall ExperienceIt was very convenient and clean !
Douglas Anaya | Overall ExperienceVery reasonable price, very clean, excellent staff. Highly recommend this location. Convenient access and very clean and well maintained.
DALE COWGER | Overall ExperienceThanks!
brian montoya | Overall ExperienceTerrific service! Really appreciated the call when I did not lock my unit correctly.
Carole Fronk | Overall ExperienceYour employee Zack was extremely helpful.
jim hansard | First ImpressionsAlways nice and helpful
Maria Archibeque | Overall ExperienceThank you for everything
Casey Brown | Overall ExperienceThanks again
Ellen Reed | Overall ExperienceVery friendly and helpful staff. Very good rates on storage.
DALE COWGER | First ImpressionsGood products and great service. Prices are fair, equipment and storage units are well maintained.
Herman Sanchez | Overall ExperienceGreat customer service with vehicle rental and storage rental as well
Joseph Saucedo | Overall ExperienceI actually moved out earlier than 12/31/21
Sandra Iuculano | Overall ExperienceJD, Nina, Andy, and Dean were an amazing staff! They did everything possible to make my experience at UHaul easy and efficient. I highly recommend this store to anyone looking for a UHaul.
ZACHARY HOLZGRAFE | First ImpressionsI always received excellent, professional, and pleasant service.
Becky Miller | Overall ExperienceI was impressed with the cleanliness & security of the facility!
robbin arellano | First ImpressionsI can count on you for my moving/storage needs. Always consistently great service.
Raymond Griego | Online Move InStaff knowledgeable and helpful. Units clean and safe surroundings.
karin beach-pond | Overall ExperienceThank you for the experience, everyone was nice and professional!
Damian Garza | Overall ExperienceGreat business friendly, easy, it works very smoothly… they don’t take much of your time an hour on the road!
Nathan lynn messick | First ImpressionsJust do not have money to pay.
Betty Roble | Overall ExperienceGreat customer service, thanks JD and other staff for all your help.
herman sanchez | First ImpressionsGreat price for the space. Would definitely use it again when needed.
Cristian Guillen | Overall ExperienceBest Storage Unit by far that I have rented from... what did it for me was the Security access code in and out of each unit... Code Access only for each unit otherwise Security Alarm's would be set off if opened without access... As well as Security cameras. Security at other Storage places were not secure as three of my units at different places were broken into and of course although security measures were in place for some reason... they just weren't working during the time my stuff was taken... hmmm.... yeah.... but I'd definitely recommend this place . Great staff and clean accessible units!
Tanya Begay | Overall ExperienceThank you, you have an amazing team!
sylvia price | Overall ExperienceThe facility was very clean, well lit, and convenient to access. Very reasonably priced as well.
Janice Spratte | Overall ExperienceStaff very friendly and helpful!
Brenda Currey | First ImpressionsN/A
suleman kassim gauba | First ImpressionsThank you for all of your and speedy service.
Carole Fronk | First ImpressionsOverall excellent customer service and stress free experience 👍👍👍
DARLEEN ALBANO | Overall ExperienceAll staff members were courteous and helpful, JD and Dean both helped me with renting a truck and with my storage unit, I highly recommend this facility and staff.
Donald Gaines | Overall ExperienceStaff is excellent. Experience was excellent. Facility is the best I’ve ever seen and I’ve rented units for many years and in many states/cities.
Douglas Coyle | First ImpressionsStaff is very accommodating and helpful.
DOUGLAS WILBUR | First ImpressionsHelpful and easy check in
kent hays | First ImpressionsGreat storage site! Like the lay out n that there is a restroom in that area.
Juliet Bettencourt | Overall ExperienceGreat customer service Thank you..
John Kramme | Overall ExperienceTy u-haul for the service you provide, very professional and affordable.
Robert Martinez | First ImpressionsThank u for helping us
tao murphy | First ImpressionsMando was excellent in knowledge and extremely kind and helpful. He made sure I understood everything and got just what I needed in regards to storage size.
karin beach-pond | First ImpressionsThis location is very helpful and treat you with the most utmost respect. They met and exceeded my needs.
andrea galietti | Overall ExperienceThe staff at this location are very helpful and friendly. Very well run establishment.
andrea galietti | First ImpressionsManuel, was his name I think, he was so helpful. I was traveling in town and didn’t get to the facility in time I called and he was very polite and helpful when I called to tell him I was going to be late. I also rented a storage unit and he helped with everything making a stressful time really easy! Thank you so much I will definitely recommend this location.
Kischea Talbert | First ImpressionsTop to bottom, inside and out, this is a finely run establishment and the staff is beyond helpful. I will happily use this facility for a while and will use this facility for all of my moving needs moving forward.
Charles Marsden | First ImpressionsI set up auto payment when I rented the unit. The first month was free but when the bill came due for the second month, I was fighting wildfires out of state and charged a late fee. The billing was "fixed" with the same result the following month. Once it was "fixed" again, I got several threatening emails after about late fees. Fix your system. Stop stealing from and harassing your customers.
Robert Foreman | Overall ExperienceLove the people I met there, very helpful in all ways...kinda wanted to ask them... do we know each other from somewhere. Great staffing. They Get A Gold 🌟 in my book. 1. Teamwork 2. Attention to customer's needs 3. Well informed of job 4. Just a great quality of people. 5. Uhaul truck preformed well 6. Thank You
MATTHEW HALL | First ImpressionsEveryone was so nice and helpful. They really made it easy to get things straightened out. Even after needing more units than we originally thought, they were very helpful. Plus, y'all are way better priced than "the other guy".
jamie lawson | First Impressionsthe place was clean I check my things in about an hour and less then 100 dollars thanks u haul
David Gonzales | First ImpressionsVery friendly helpful staff no sales pursue on extra items. Just listen to my needs of service that what I was looking for. And got me in and out fast thank you.
John Kramme | First ImpressionsThe staff was very helpful and quick
Ethan Beach | First ImpressionsThe gentleman that attended us was very very nice very courteous I would definitely recommend this to my friends and family
Armando sanchez jr | First ImpressionsJD and Micah are the best! They treated us very respectful and always helpful. They always had a good attitude. You have a great team at this location!
David Walthers | Overall ExperienceAlthough my experience was excellent, from rental to checkout, the way the “entrance” aspect of the facility, just felt unsecure. I’d rather have seen a security gate, that opens and closes, with a code, and a camera. Having the entrance open like that, I did not feel secure in leaving my worldly goods there. I never used the storage we rented, for this reason. I just waited out the month, and closed out my account. It was just too open for me.
DAWN MCKAY | Overall ExperiencePrices need to go down on renting a truck
Gregorio Romero | First ImpressionsWe moved to New Mexico from Pittsburgh, and found the entire experience with Uhaul completely seamless - you made it so easy for us! From renting pods that were dropped off/picked up (and keeping us up-to-date on their whereabouts) to getting a storage unit, everything was great. Highly recommend!
Jessica Strong | Overall ExperienceOnly had issues with the web site. It was user error (me), but I was not able to self correct. Brick and mortar experience was awesome.
Shelly Amann | Online Move InThe login was good but when I went to the unit the alarm went off when I open and it continues to do this and my name is wrong when I check in and out
Karen coffey | First ImpressionsU-Haul is the best storage facility and this property has an excellent staff Thank you Susan
Susan Stevens | First ImpressionsOverall I all I was pleased with the unit. Unit was nice size, no moldy smell, It felt like a safe area, clean and it had a private bathroom that you have to put a password in to access it. I would use this facility again. My unit let some water in by the front door that a few boxes were a little damp. But wasn't a huge deal.
RICHARD REED | Overall ExperienceAll staff members were kind and friendly. It was a good experience. Thank you all!
Daniel Zuniga | Overall ExperienceThank you!!
Joshua Cavazos | Overall ExperienceThis process was so easy compare to other storages I looked into. No pressure to buy unnecessary products. I loved everything about this process. Easy online reservation and check-in. The gentleman, I believe his name was Andrew, he checked me in and he was so kind, professional, helpful and courteous. Thank you Andrew!
Jill Franco | First ImpressionsGreat service. Great staff.
Robert Krzeski | First ImpressionsThe young man who helped us was amazing. He greeted us immediately upon entering the store. He was very helpful. It was a great experience. I'm happy we chose U-Haul.
Rebecca Thomas | First ImpressionsRenting a unit was simple and the staff was helpful. This first month free definitely helps me as well.
ryan adams | First ImpressionsThey were very helpful and was able to accommodate on very short notice
Norma Temple | First ImpressionsAwesome
Andres Madriaga | First ImpressionsAlarm card did not work . Slipped and fell on ice that ran down the whole storage isle had no salt or dirt . Only one way in and out of isle.
shaina rutherford | First ImpressionsMoving is almost always stressful. The staff at this location just makes the moving life much easier.
Michael Haney | First ImpressionsExcellent customer service, would highly recommend! We moved across the country during a pandemic, and needed someplace to store the U-Boxes while we got settled in. This location's staff was always incredibly helpful!
Jessica Strong | First ImpressionsI would love to give this storage facility a 5 star rating but due to issues at move in I had to only do 3. After a long day of moving we arrived at the storage unit to unload our truck and our units still had locks on them. Our access key did not work as well and said denied when we swiped. There was a number to call and Josh showed up to unlock the units after a 15-20 minute wait. Even though the issue was resolved it was frustrating to arrive and not have access to our units.
Crystal Ramon | First ImpressionsThey were able to immediately upgrade me to a larger sized storage shed. I chose the wrong size. Very helpful!
Tina Felix | First ImpressionsThank you for the great service and convenience
Susan Stevens | Overall ExperienceStaff was very helpful and friendly and made the process easy. The only issue was we had reserved a larger drive up storage unit, and when we arrived to obtain the unit and put things in storage there was not one available so we received two smaller units that would be equal to the larger unit square footage wise. The problem with that is the smaller units were harder to navigate with some of the furniture and other things we were storing.
Diane mounce | Overall ExperienceThe men and women made sure they could help me. What a great crew. Thank you so much.
rose jumper | Overall ExperienceThe employee made my experience an excellent one!
Jennifer Stephens | First ImpressionsThe staff was very helpful and friendly.
dawn woolley | First ImpressionsI would like to speak to Joshs boss please. He was very rude and I switched out to a bigger unit and he was in a rush and was not willing to work with me or be flexible nor did he provide me with access and took my previous card from the smaller unit and did not give me access with the bigger storage . I went the following day to obtain access and the worker there had to re/ do my contract because Josh the manager did a very poor job in doing so. The employee who had to fix his mess up was very professional. He was also very rude to my niece as well. Please have Joshs boss call me. Thank you.
Douglas Anaya | First ImpressionsVery helpful and friendly staff!
Charles Gittings | Overall ExperienceI rented an indoor storage unit at the Rio Rancho Facility, went through all the paperwork and secured the unit. Not long after I rented it, Uhaul rented it under me before I was able to move in. Nothing written or spoken that I had x-days to move in. Then, they claimed no record of my agreement. Spoke to Paula at Corporate who was extremely rude and she continued to raise her voice that I was wrong and I was responsible. HORRIBLE CUSTOMER Service!
Daniel Crouch | Overall ExperiencePaid for a full month of rental and was able to empty the unit 5 days later and was rudely told Uhaul does not prorate so it's my loss. I'll never recommend Uhaul again. Walked away a disappointment customer who has used your services many times. Extremely disappointed.
Alan Schaak | Overall ExperienceU-Haul was able to accommodate an emergency situation while trying to get my Dad packed and out of his house in time for closing. We were able to reserve a storage unit (same day) and a truck to move items with short notice for a reasonable price. Staff was helpful and responsive. Transactions were quick and truck and storage unit were clean and ready-to-go!
Mara Christian Rosa | First ImpressionsNo problems!!!
Julee Amador | Overall ExperienceThe gentlemen who assisted me was very nice he took the time to really explain the rates. Thank you.
Gilberto Rendon | First ImpressionsThe facility and the unit itself were pristine clean. The facility outside and inside is very well lit. I spoke with Jason on the phone and then met with him at the facility. He was polite and efficient throughout the transaction. Thank you U-Haul for maintaining such high standards. Susan
Susan Stevens | First ImpressionsVery pleasant experience would recommend it to anyone who needs extra storage space or just peace of mind knowing your belongings are cared for when you’re not there!
denise mctammany | Overall ExperienceOverall, this was a great experience from beginning to end. Very friendly, knowledgeable staff and helpful as well. Very happy with our choice.
Janice Spratte | First ImpressionsFriendly customers service. Associates went above and beyond to help us.
jesus Lopez | First ImpressionsHad no worries knowing that my belongings were safe. Very good about reminders when payments are due. Convenient options to pay. Hassel free.
Denise Underwood | Overall ExperienceGreat staff, excellent facility!
JOSEPH BRISSON | Overall ExperienceYou advertise as "most economical" but that is far from the truth.
Robert Foreman | First ImpressionsThere were mice in the storage units but other than that it was good.
Rose Cedarleaf | Overall ExperienceVery helpful and friendly staff, I highly recommend this location.
LISA ARCHULETA | Overall ExperienceUpon clearing out the storage shed there was rodent feces everywhere. I did not locate any rodents but can tell they were there and they chewed through some of my daughter's clothing. That is not why we closed this. I was able to consolidate my daughter's items with my son's. This was cost effective and indoors. The online made it difficult to pay my monthly part due to it would show $0.00 due. It was after the due date I would see I owed. Just little things. Never have had an issue too crazy. Thank you, Valerie Garcia
valerie garcia | Overall ExperienceGreat website, user friendly, facility is clean and designed for easy in and out. Has everything I need. Thanks.
Judy Stanley | Online Move InErik was excellent. After driving from CA to NM, Erik noticed the ball on the hitch was broken. Traveling across country would have been catastrophic! He was quick to identify issues and helped us to safely make our trip! Thanks Erik
Elizabeth Failor | Overall ExperienceThese were the friendliest people, care giving, professional, made my moving easy. I would highly recommend this U-Haul facility implicitly for storage needs, moving supplies, tools and rental needs. Thank you so much guys.....😉🤗
IDA GUERRERO | Overall ExperienceJosh and his entire team is professional and excel in customer service. I have rented numerous vehicles and storage. Purchased many items and have been very pleased with their service. During these challenging times this facility helped me to remain consistent and worked with me to achieve what I believe is personal success and for that I would highly recommend them to anyone in need of a great moving experience.
Richard Salazar | Overall Experiencethe woman who signed me up and the manager who helped me the next day was very nice and professional i would recomend to my family and friends.
daniella jacquez | First ImpressionsGood group
vince losack | Overall ExperiencePlace is clean and we'll maintained. My belongings were safe and protected from elements. I am looking forward to having items large and small (donated by customers from the green recycling area)o be reused and repurposed in order to save space in landfills. Nice work, Uhaul staff!
Nancy Allen | Overall ExperienceMovers were great. but should have their own truck. I didn't know this and when they arrived w/o a truck I had to go get one. Include the truck with the booking ,have guidelines for the moving companies. Just a suggestion. U-Haul staff were friendly and helpful. My first time and it was good....Thank you all.
Denise Underwood | First ImpressionsGreat staff to work with
ben palermo | Overall ExperienceI made the move across country, zero hassal rent, oh and I didn't need a credit card, My debit card was good, keep this policy. Great experience, good communication in email and convenient facilities everywhere.
Raymond Montoya | First ImpressionsNever had problems, was a great place to store items.
Genise Celeste Baca | Overall ExperienceEveryone was excellent.
elizabeth aguirre | Overall ExperienceI rented 3 different units and 2 trucks at this location over the course of 2 years. Friendly, efficient staff. Clean, well-maintained facility. Best experience I've had with a storage facility.
Philip Police | Overall ExperienceVery friendly and efficient. I would highly recommend
cindy barrett | First Impressions.
Mathew Raikes | Overall ExperienceThis is a great group, and facility. Samantha, Andy and Josh have all helped a lot with my move back from SC after handling my Mom's estate. They are really professional, excellent at customer service
THOMAS OGBURN | First ImpressionsWe had an excellent stay at your facility will recommend you. Thanks
david kirtley | Overall ExperienceVery clean..would use this storage again
Karen Vickery | Overall ExperienceExcellent service and help.
Todd Hunter | First ImpressionsStaff are very knowledgeable, offer products in non-challenging ways, offers empathy .thank you.
Maria ANGELES | Overall ExperienceFacility was clean and all were friendly and happy. But wasn't to happy with not receiving rental bills in the mail. Unfortunately there are still some of us who are older that don't use the internet
Jon Goeke | Overall ExperienceIm not sure of the gentlemans name, but he was very nice. I was having a very bad day, and just having someone be so professional and nice he completely turned my day around.
Laura Stock | First ImpressionsWould use again
shawn story | Overall ExperienceThe guy that helped us was very professional, and provided excellent customer service!!
candice keim | First ImpressionsExcellent
Karl Reichman | Overall ExperienceThe storage unit was very clean
April Dively | First ImpressionsGreat staff, attentive and knowledgeable. Smooth process! The property well maintained.. Thank you, Darrell.
daryl brown | First ImpressionsGreat service w friendly staff!
LUIS QUINONES | First ImpressionsWill always use uhaul for My moving needs
Jessica Maldonado | Overall ExperienceSome of the staff needs to learn how to speak without being kind is i some of the staff needs to learn how to speak without being rude
STEVEN RISLEY | Overall ExperienceTook over an hour to rent storage, weren’t sure if they had the size I wanted, they finally went out to check.. we’ll see if they try to bill me for next month.. one month free.
Rick Pollmann | First ImpressionsVery satisfied about the service. Will definitely use again when the need arises.
Leif Carlson | Overall ExperienceClerk neglected to explain that there were two locations of storage bins and how to open storage bin. After spending half hour trying to open bin, luckily another customer explained how to open bin.
Melvin Antonio | First ImpressionsAfter a long day of moving, the attendant was above and beyond helpful. Our truck actually got stuck and he tried to help us move it. He also stayed late to get us checked in! Fantastic place.
Rachel Giarratano | Overall ExperienceEverybody were super nice and helpful. Very happy and super thankful
Mykhaylo Bilichak | First ImpressionsI have only had a unit for 1 day, so this review will be for the initial process.The employee who helped me( Dean Trujillo) was friendly, personable and professional . He gave me a great deal .
Ronald Burns | First ImpressionsMoving in was a pleasant experience. The gentleman who helped us was more than just helpful. Clean facilities as well as wonderful security measures. I would recommend this to anyone.
denise mctammany | First ImpressionsThank you for the excellent service and communication. Lorne A.
LORNE AHKEE | Overall ExperienceThe amount of dirt and black widows in my storage unit was ridiculous! They give you a 4 day grace period for payment but 1 DAY after my payment was due they blew up my phone demanding payment.
SKYLAR ST. GERMAINE | Overall Experience2 visits to this location and 2 poor experiences. This time at least the gentleman at the counter was attentive and pleasant. I live 5 minutes away but will drive across town to another location.
darrin amador | First ImpressionsVery patient answering all my questions!
maria cordova | First ImpressionsNo hassle - easy check in nice customer service experience.
Mikel Anderson | First ImpressionsI called what I thought was the location but Danielle was OK at the reservation place. But at the location, the British guy was awesome ! He took his time and explained everything to me! Thanks!
Nolberto Garcia | First ImpressionsNeed to work on the time it takes to make business transactions check in check out time takes to long .
Daniel barela | Overall ExperienceI preordered a trailer on line, and when I went to pick up it wasn't there. Ender up driving to pick up and return. Not their fault.
Jon Goeke | First ImpressionsThanks
Amy Langford | First Impressionsno further comment
NICHOLAS DURAND | Overall ExperienceI scheduled two weeks in advance and I was sent from one location to another four different location, having uber to the first and three other locations. Spend over $80.00 in uber fees. Ridiculous!
jose negron | First ImpressionsSabrina Montoya was super helpful and friendly! Thank you!!!
Patrick Gomez | Overall Experiencevery accommodating, good customer service, Nice to start with 1st month free.
Julie Gallegos | First ImpressionsThe front desk attendant is always so pleasant to deal with. We also rent trucks on a regular basis and even when he is pulled in a million directions, he is cheerful and professional.
anita Medland | Overall ExperienceGood assistance and friendly service! Highly recommend
Luz Guillen | Overall ExperienceGreat attention to clients needs
cecilia eiroa lledo | Overall ExperienceI didn’t like the fact that I had to buy a key card (I left the previous one at home) on the day that I was moving out. Miscommunication with the key card.
REBECCA RIVARD | Overall ExperienceThe manager is rude & completely unprofessional. I have never been treated so poorly before. I called customer service and they have done absolutely zero. U-haul has lost my business for good.
Brian Perry | Overall ExperienceVery helpful staff and clean facility.
Stephen Calles | Overall ExperienceGreat facility and service. Thanks
Alejandro Sundermann | Overall ExperienceEXCELLENT EVERY STEP OF THE MIVE! Thank you UHaul you are excellent! I will continue to use you all whenever possible! Thanks!
Sharon Katner | Overall ExperienceGreat service, great facilities
Justin Woods | Overall ExperienceAmazing staff. Great experience.
carletta depriest | Overall ExperienceVery good and friendly service , it's very convenient to get Uhaul free month promo after being their customer for years , I appreciate it very much
hector barrientos | First ImpressionsGreat
MICHAEL markham | Overall ExperienceI appreciated the courtesy shown me and the professionalism. All my questions were answered and a unit secured in a matter of minutes. The unit was clean and ready for use. Thank you!
gail reeves | First Impressionsthey were ready and able to help. They answered our questions and made us feel right at home. Thank you.
amanda cuccio | First ImpressionsThey were always extremely helpful and courteous
Kevin Sparks | Overall ExperienceStorage staff was helpful and understanding.
Richard Schorr | First ImpressionsMiss Jen did a very good job. From delivering to picking up the Ubox. She did everything, driving the big truck and operating the forklift. She is one of the best employees. Highly recommended service
Francis Cagampang | Overall ExperienceService was great, easy process to get set up with the storage space. Clean place and the man helping me was kind and clear. My only complaint is the pricing. More than I expected.
Casey Len Gilbert-Little | First ImpressionsGreat service.
Peter Conlin IV | Overall ExperienceWay too expensive for long term storage. Lots of options close by.
linda hatley | Overall ExperienceExcellent end to my moving adventure. No problems encountered. Move went as expected.
James Wenzel | Overall ExperienceReturning the rental truck was painless. It had easy access and the customer representative helped me immediately (sorry I didn't get his name).
Gerald Bogan | Overall ExperienceEmployees are so helpful and kind, very informative. Your facilities are so clean and inviting. I am very happy that I chose U-Haul
carletta depriest | First ImpressionsDidn't ever see the facility so my ratings based on ease of pick-up and delivery.
Cheryl Fischer | Overall ExperienceGood Job
Ronald Reeder | Overall ExperienceStaff was very friendly and moved extremely quickly to get me taken care of and on my way.
DUANE BUSHMAN | ReservationVery helpful when I added a unit
Kevin Sparks | ReservationGreat facility and staff
DONALD RODEN | Overall ExperiencePleased with facility and staff.
kathy kephart | Overall ExperienceI called due to a snow storm that we would need to return the Ubox and dolly a week from when we were scheduled to return it. We were not told that we would be charged 5$/day for the dolly.
Emily Drummond | Overall ExperienceGreat, new, clean location.
Christopher Muzio | Overall Experience..
kevin Aguimatang | Overall ExperienceYou took so much stress out of my move - thank you!
Lorenza Bronkhorst | Overall ExperienceExcellent service. Thanks a lot!
Igor Nossov | Overall ExperienceNice facility and clean and well run. I have covered RV storage and think it is well done and safe and secure. Talked with Danny yesterday about maybe moving spots at some time but really like the facility.
kris jones | ReservationNever went there but the staff were very helpful and friendly on the phone. Have called multiple times with questions and they've always gone above and beyond to help me.
JENNIFER GAYDOS | Overall ExperienceSecurity needs to be added as for camera's, motion detectors on the ditch side.
james lenners | Overall ExperienceVery convenient.
DIANA SCHLEGEL | Overall ExperienceDon't know what I'm going to do with the U-Haul lock, do you buy it back?
tanya bryan | Overall ExperienceMy experience at this location was a lot better than my experience at other u haul locations.
Mozelle Quezada | Overall ExperienceEasy access, the level of security, cleanliness ability to auto-pay and friendly staff made our 6 month storeage needs a nice, secure and convenient experience!! Thank you so much!!! HK
Holly Kelley | Overall ExperienceWe did have termites which got into one of our boxes...other than that, it was an excellent place for storage
Julee Amador | Overall ExperienceExcellent service.
Mark Sarno | ReservationSince I was dealing with a U Box and had it delivered to my address, I never went to the U haul facility. So many of the questions are N/A. The delivery was very dependable. Recommend it!!!!!
pamela shaeffer | Overall ExperienceWe had a ubox held there and delivered to our new home in Albuquerque. All went smoothly and the staff and communication was fantastic. Really pleased with service, have already recommended.
Lorraine Hare | Overall ExperienceScheduling my U-Box delivery was a little tough, but I understand busy schedules. Everyone I interacted with was professional and did their best to answer my questions.
Elisabeth Wise | Overall ExperienceThanks for all your help
michael fox | Overall ExperienceExcellent service.
Mark Sarno | ReservationSuper helpful.
mark SARNO | ReservationNo problems.
rita martinez | Overall ExperienceGreat place, helpful employees with fast in and out time!
Elton Cooley | ReservationThey provide great customer service. Peyton was courteous and said they had many customers ahead of me and he would take care of my truck return and email me my receipt as soon as he was finished.
DONALD RODEN | ReservationThe young gentlemen took time to show me the storage unit and explain the access
Julie Gallegos | Overall ExperienceThe container was clean. I would use and recommend U haul again. I was very happy with the entire process. 5 stars!!
Martha St Cyr | Overall ExperienceClean and maintained
Patrick Heberlein | Overall ExperienceGreat service and friendly
Dawn Talbot | Overall ExperienceRV lot was broken into and not notified for 2 days. Sabrina was very helpful though. Employees at front desk always ride and unprofessional.
kathleen austin | Overall ExperienceExcellent customer service
Margaret Hart | Overall ExperienceThe employees were very nice, respectfull, knowledgeable and kind. They offered solutions to both my storage and moving delima.
daniel johnson | Overall ExperienceSabrina is a star employee
james storey | Overall ExperienceI did not visit the facility but was very satisfied with the service. I was called to set up a delivery appointment and everything arrived in good condition.
sheryl wolf | Overall ExperienceExcellent service. My son is currently renting a unit.
nick baca | Overall ExperienceAll of the UBox employees I interacted with were knowledgeable and very helpful. Our move went smoothly because of their help and prompt service.
Jennie Gay | Overall ExperienceStaff was most helpful when cleaning out the unit. Thanks.
CLARK CANHAM | Overall ExperienceGreat folks, they helped us out in every way!
jan parker | Overall ExperienceVery poor service with uhaul
Farinaz Khan | Overall ExperienceVery polite eager to help
PATRICA CAMPBELL | Overall ExperienceThe office and storage area were very clean and well maintained. Keep up the great work Uhaul.
wanda archibald | Overall ExperienceJob well done.
robert hess | Overall ExperienceNice people but we were delayed by 45 min after calling a day ahead to set up a 9am arrival to empty the U-Box. The box was not out and no awareness of our appt. Had to wait for two semis to unload.
David Rossetti | Overall Experienceall the staff are freindly and helpful, which made the whole experince a delight.
wayne lucas | Overall ExperienceThe owner is very professional and courteous. After I waited over an hour for my equipment she comped me a tow bar for my hauling. Returning was quick and easy.
Jessica Enman | Overall ExperienceExceptional prompt service in delivery & pickup of our storage units. And Samantha is quite simply PHENOMENAL : great driver and delivery person, great problem solver, an asset to the company.
DAVE SMITH | Overall ExperienceThe service attendants were very professional and helpful.
Randy Zarate | Overall ExperienceSamantha was amazing and deserves a raise! She made an already stressful time, more bearable. We're so grateful she treated us like individuals and not just another customer!
Matthew Sylvester | Overall ExperienceThe staff Is very professional, Friendly, Would highly recommend Your business to friends and family.
richard lanham | Overall Experience