Customer Reviews for U-Haul Moving & Storage at Slaughter Lane

11,120 reviews

9001 S I-35 Frontage Rd   Austin, TX 78744
(Next to Home Depot)

(512) 280-3232

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(512) 280-3232

9001 S I-35 Frontage Rd
Austin, TX 78744
(Next to Home Depot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth Miller 
Rating:
4.0

Customer did not leave a comment.

Charles Davenport 
Rating:
5.0

Customer did not leave a comment.

George Jimenez 
Rating:
5.0

You all are greatly appreciated.

Mario Lechuga 
Rating:
5.0

Super friendly, helpful, and efficient staff!

Janice Gray 
Rating:
5.0

Abby took care of me really well she deserves a raise I appreciate her 10 stars walk me threw it all

ralph cain 
Rating:
1.0

The employees inside stated everything needed to be unhooked by me, unwilling to help as per the conversation with the employee in Houston who did everything for me and stated they should do the same. Not to mention the employees are extremely rude and disrespectful, the employee snatched the keys out of my hand and kicked the trailer, slammed the tire metal railing, floored my truck with my child asleep inside this shifted my entire load causing damage to many of my items. He also drove the truck in a manner backing it up to the other tow trailers so fast I thought as if he was going to hit the others. Very unprofessional I wouldn’t recommend.

Briana McGlothin 
Rating:
5.0

Everyone at this location was just amazing! Great human connections!

Agostino Buono 
Rating:
5.0

Customer did not leave a comment.

MARYANNE CLYNES 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Jordan 
Rating:
5.0

Customer did not leave a comment.

Amanda Young 
Rating:
4.0

I needed to move a couch, and I expected this to be a very easy and cheap route & it was not. The expected $20 quickly increased to $60 round trip & I don’t know when prices increased, but that was very unexpected.

Lauren Nikisher 
Rating:
5.0

Excellent service.

jorge sousa 
Rating:
5.0

Customer did not leave a comment.

Maria Isabel Hernandez 
Rating:
5.0

Customer did not leave a comment.

regelio guardado 
Rating:
5.0

Customer did not leave a comment.

Douglas Pfluger 
Rating:
5.0

Frequent Lee went into office area spoke with various employees, every single, one of them upstanding, respectful, thoughtful during a very stressful time of moving. They were courteous and walked you through step-by-step that made it feel very comfortable again appreciate all staff members and the quality of service keep up the wonderful work your employees only as good as their trained so you are doing an outstanding job yourself. Thank you so much. Be seeing you in the future.

Patricia Shaffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Hicks 
Rating:
4.0

Equipment was clean. Vehicle had a lot of damage throughout but still worked as expected. Vehicle inspection after returning could be quicker.

Ruben Rojas 
Rating:
3.0

Make sure the truck are running correct before renting. The one I had was misfiring and it used more gas then it should.

LISA DYER 
Rating:
5.0

Staff was very friendly, accommodating, and fast!

Emmanuel Gonzalez 
Rating:
5.0

Everything went right!

ROBERT SCHAEFER 
Rating:
5.0

Customer did not leave a comment.

Ron Powne 
Rating:
5.0

Customer did not leave a comment.

Ismael Gonzalez 
Rating:
5.0

Well run location with a good directions on how to return and a great attendant.

Robert Mongrtain 
Rating:
4.0

Customer did not leave a comment.

Micheal Vollmer 
Rating:
5.0

Very knowledgeable and helpful staff

stephen vanfossan 
Rating:
5.0

Customer did not leave a comment.

Eduardo Diaz 
Rating:
5.0

Carmen was a huge help , assisting us and multiple customers at the same time. She definitely deserves a raise.

attila szundi 
Rating:
3.0

Steering was loose and was not able to adjust the side window to see traffic on the right hand side

levech tarver 
Rating:
2.0

I was overcharged on gas. I have proof that I took the photo before I stepped out on the gas. And was given a surcharge of 25 for no reason. It has the mileage and the gas meter. It's exactly where i received it.

Grant Beethe 
Rating:
5.0

Customer did not leave a comment.

brittney hemphill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Ramirez 
Rating:
3.0

Customer did not leave a comment.

Jesus Aguilar 
Rating:
4.0

Picking up time was a little slow, there were too many customers at the same time for the amount of employees.

Stephan Jessin 
Rating:
5.0

Had a great moving experience using Uhaul. Everything worked perfectly

Tal Franko 
Rating:
3.0

Well it was a long line waiting plus there was a few customers not to happy one woman had to move her car angry she would miss counter service. Another customer a man was not happy for refund out loud. Otherwise my service when I did get to counter was fast.

sylvia paz 
Rating:
5.0

Customer did not leave a comment.

Raul Vela 
Rating:
5.0

Coffee and doughnuts for clients when picking up their rental…. Just kidding…. You guys are great ‼️

HILDA AYALANICOLAU 
Rating:
1.0

Random very high deposit. The deposit was 4x higher than the the actual rental which is outrageous. The gentleman was blowing/ picking his nose (infront of me) before he handing me the dolly (quite gross). Just an overall bad experience and will not use any U-Haul services in the future. I will say the young lady that helped me get the truck was nice

Craig Stephens 
Rating:
3.0

The only issue I took with a customer experience is the lack of parking at that location. The side is so inundated with rental vehicles, it leaves very little parking for customers.

Erin Gray 
Rating:
5.0

Customer did not leave a comment.

Matt Mueller 
Rating:
5.0

Customer did not leave a comment.

Martha Terrel 
Rating:
3.0

Customer did not leave a comment.

jennifer allen 
Rating:
3.0

The right hand blinker on the trailer wasn’t working. My reservation was for 9 but it took so long to get through line and for the employees to ready the equipment it was 10am before I was able to leave which is a little annoying since it was on my time which I was paying for. I did online check in and had the reservation so I feel like the truck and trailer should have been ready to go within minutes of me arriving. Overall it wasn’t the worst experience because the price was reasonable. If if were more expensive I would have been extremely put off by the experience and not considered using Uhaul again. However the price point was barely worth the extra stress the pick up process added to an already stressful moving day.

Stephanie Carriker 
Rating:
5.0

Our representative was very friendly and helpful. She was knowledgeable and gave us good information.

Indalita Holt 
Rating:
2.0

Uhaul box was supposed to be ready at 9 am, I waited until after 10 am to arrive and it still wasn’t ready, it was after 11am when I finally left the location. Truck fuel was listed at 1/4 of a tank, but was actually at 1/8 of a tank. Everyone seemed confused. Young lady was watching videos in the bathroom while I waited for someone to help me when I arrived. Eating chips and still watching videos when I returned the truck and u-box. Poor customer service, retraining is warranted

Lisa Turner 
Rating:
4.0

Ac in truck did not work

Nicholas Cuozzo 
Rating:
4.0

Customer did not leave a comment.

Alexander Smythers 
Rating:
4.0

We started having problems with truck on the way back to return to the Uhaul return location. This is the first time I’ve had this problem

Robert Kirk 
Rating:
5.0

Your location staff is very knowledgeable but they could smile at times

HILDA AYALANICOLAU 
Rating:
5.0

Great staff

John Kittlesen 
Rating:
5.0

Great service, the gentleman at the time of return was very friendly and helpful with my questions, i believe his name was “ben” but not sure. Anyway, thank you. Great experience with uhaul.

attila szundi 
Rating:
5.0

Customer did not leave a comment.

Hector Valenzuela 
Rating:
5.0

Installer needed some help, but did well! With no problems.

Gregory Sundahl 
Rating:
1.0

Stop lying to your customers. When I rented the truck, I was told it was $29/day + .89/mile. Ok, I can live with that. But, they charged me over $100 before they gave me the key. Additionally I wasn’t told a hold would be placed on my credit card. My daughter kept the truck for four days. But on the third day I received a call asking if they could charge my debit card $50. I agreed to that and then I noticed my bank account was debited for more than $200. OUCH! Then when my daughter turned in the truck they debited another $450. Totaling more than $750 for four days. I’m NOT a happy former customer. Isn’t that deceptive trade? It just seems crooked to me. Never go back!!!

John Stewart 
Rating:
2.0

I arrived to pick up my rental truck at the time I scheduled. I was unaware that it could take 15 minutes to pick up my rental using the app. Had I have known this, I’m not sure I would have used the app because I had workers waiting for me to arrive with the truck and the app and the lady at the desk said it could take 15 to 20 minutes to get my security approval through the app. When I was returning the truck at 12:25pm (earlier than the expected 3pm) , I arrived in the equipment return space. I opened the app to begin the return process. The application was not functioning properly and was erroring out. A gentleman in a U-Haul shirt approached my door, and I explained the situation. He was pleasant and professional, and said that he would check it in for me. I took a picture of the gas gauge and odometer for my records, leaving the keys on the drivers seat. He asked me a few questions and we looked in the back of the truck. Everything was good. When I asked about the receipt for my rental, he explained that it would come to me through email. Later that afternoon, after the time I had originally planned to return the truck, I received a call from Uhaul asking when I was going to return the truck. I let her know, I already returned it and told her the above scenario. She stated that she would call me back after they looked on the lot for the truck. Later that evening, I realized I had not heard back from them. I checked the app and it showed that the truck was not returned yet. Over the next two days, I called the local number and twice spoke to the national customer service operators, explaining the situation. They added notes to the rental record each time. Monday, I received another phone call asking about the truck. Again I told the story and offered to send a photograph of the gas gauge and mileage including the timestamp showing it was returned on Saturday at 12:25 PM. On Monday approximately 1:28PM I received an email with my receipt. I guess that means they figured out that I did indeed returned the truck as I stated. I feel like all of this could’ve been avoided if I had worked directly with the person at the counter, instead of attempting to use their app, which is not the local stores fault.

Les Kiser 
Rating:
4.0

After turning the vehicle in, I got two calls asking when I was going to turn the vehicle in, which the situation was resolved without much work on my part but it caused unnecessary worry. Still very helpful staff

TREVOR MCINTIRE 
Rating:
5.0

Customer did not leave a comment.

AARON PEPPER 
Rating:
4.0

Parking lot was overrun with vehicles from the weekend. Took a while to check in, but once Gilbert was able to get started, he finished in record time and did an outstanding job. He went out of his way to be helpful and explain things the service was excellent.

Sonny Lee 
Rating:
5.0

Customer did not leave a comment.

Donald Collis 
Rating:
5.0

The customer service was very helpful.

JASON STEPHENS 
Rating:
5.0

Keep it like that!! You are really good!!

gerardo gonzalez 
Rating:
5.0

I would greatly appreciate extended access hours

Joshua Bugoyne  |  First Impressions 
Rating:
5.0

Everyone was so friendly and welcoming Great team 10/10

Daniel Moroni  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Beltran 
Rating:
5.0

Customer did not leave a comment.

Timothy Smeltzer 
Rating:
5.0

Customer did not leave a comment.

CATHERINE BEAMAN 
Rating:
1.0

Customer did not leave a comment.

Hussein Alrikabi 
Rating:
5.0

More people working in the afternoon.

OSCAR GARIDO 
Rating:
5.0

Customer did not leave a comment.

Katherine Wang 
Rating:
4.0

Customer did not leave a comment.

Tony Penny 
Rating:
5.0

Customer did not leave a comment.

Andreina Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Keystone Granite and Tile  |  Overall Experience 
Rating:
2.0

Over charged for fuel, even though I added more than when I left.

Michael Rubin 
Rating:
5.0

Serve free cold drinks jk,the rep that helped was awesome, attentive, and very nice outgoing

Miranda Garcia 
Rating:
5.0

The person that helped check me in was efficient and professional. We got in and got out quickly without even having a reservation ahead of time. I believe her name is Vivian but I don't recall. Thank you so much for helping a stressful day be a little bit more easy. Even when short staff, her and the manager/owner made this experience quick and simple.

Dena little 
Rating:
5.0

Customer did not leave a comment.

Stephanie Lawshae 
Rating:
5.0

Customer did not leave a comment.

DEBORAH KIRBY 
Rating:
5.0

The front desk was super friendly, I was surprised so early in the morning but a good deal. Explained everything thing I needed to know.

Gilbert Ortiz 
Rating:
5.0

Customer did not leave a comment.

ARNULFO SANDOVAL 
Rating:
5.0

Customer did not leave a comment.

Mason Woodall 
Rating:
5.0

Customer did not leave a comment.

jordan mabry 
Rating:
5.0

Customer did not leave a comment.

travis hagadorn 
Rating:
5.0

Nothing to improve. Great experience

Scott Robertson 
Rating:
5.0

Customer did not leave a comment.

Channing Gordon 
Rating:
5.0

Customer did not leave a comment.

JACOB HOLDERREAD 
Rating:
5.0

Customer did not leave a comment.

Donald Thomas 
Rating:
4.0

The auto transport had a flat would not hold air had to stop every 5 mi to put more air it it and would sway violently anything past 15 mph. It suck quite frankly. Also the ramp on the right side slides out completely as I was loading up the truck. So that’s broken.

LOUIS DUTKUS 
Rating:
4.0

Customer did not leave a comment.

patricia williamson 
Rating:
2.0

Very disorganized setup.

Eve Churchill 
Rating:
3.0

Customer did not leave a comment.

Julia Campbell 
Rating:
4.0

That truck sounded terrible. It needs to go in the shop. Sounds like transmission problems or something. Truck is very worn: bumper coming off, mirror crooked, torn seats. That’s the most beat up uhaul I’ve received.

Autumn Wallace 
Rating:
2.0

The van was very dirty there were vomit on the seat and in compartment. It wasn’t safe and healthy to drive the vehicle.

GETU AWLACHEW 
Rating:
3.0

The lady that helped us check out the vehicle was not helpful. When asked to add extra miles to the expense she said the rental was already a flat rate and declined to add anything extra up front. The process seemed rushed and uninterested.

Jakob Elmshaeuser 
Rating:
4.0

Customer did not leave a comment.

Quishon Walker 
Rating:
4.0

The equipment was clean and maintained, except for the right rear ramp (Passenger side). When the ramp slide out to load vehicle, the ramp would fall out. We put the ramp back in, and able to load and unload the vehicle. The latch that holds the ramp in, did not automatically secure the ramp. We were able to secure it my moving the lock manually. Still was maintained, and everything else worked.

Daniel Hunter 
Rating:
1.0

Hire new employees. The manager at uhaul slaughter lane lifted the ubox trailer with the empty box on it with a forklift WHILE IT WAS ATTACHED TO MY VEHICLE. This was because the anchors in the back of the trailer were bent and I wanted them removed because they were an inch off the ground and I knew they would be scraping on the ground. Their manager is incredibly rude and disrespectful.

Kaitlin Bolinske 
Rating:
5.0

The customer service was outstanding, no recommendations for improvements.

Michael Aleman 
Rating:
5.0

The young lady worked with, made me & my children feel very comfortable. She was nice, friendly, polite, & really helpful. It was a quick service. I was able to rent the truck I needed & bring it back within 2 hours. Plus Uhaul cost less than Home Depo & Enterprise. Overall, it was just a pleasant experience.

Ana-Alicia Kellam 
Rating:
1.0

The employee at the front counter was very rude and cursed at my wife and I multiple times.

Jordan Gonzalez 
Rating:
4.0

The drop off was a bit confusing and I wish they provided a broom to clean up

Yanna Gallyamova 
Rating:
5.0

Keep up the good work and friendly customer service! Thank you

judy kay graham 
Rating:
3.0

Customer did not leave a comment.

Amely Blaylock 
Rating:
5.0

Customer did not leave a comment.

Shaniqua De La Vera 
Rating:
5.0

Staff was outstanding they didn’t make me feel rushed. They explained things to me in detail so I was able to comprehend what I needed to be doing for Rental and for storage during this highly stressed time of a move they made me feel comfortable and relaxed. definitely will keep using them.

Patricia Shaffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

La Kiesha Woods  |  First Impressions 
Rating:
4.0

I had a problem with the gentleman that was working in the garage. He was absolutely rude, obnoxious and uncomfortable to be around. He acted like serving was a burden and he talk to you with hostility. I don’t know his name but I’m sure I’m not the only one who complained about him. Everyone else was great that’s the only reason why I couldn’t give you guys a full hundred percent.

jamie Burriola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Ruiz Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ISSAC HARPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESE NUNEZ  |  Overall Experience 
Rating:
5.0

The folks operating the Slaughter Lane UHaul are the finest in the business. Kind, courteous, helpful, etc. I had such a great experience with the folks there I regret moving away!! Thanks for everything, SLaughter Lane UHaul personnel!!

Jacob Toloso  |  Overall Experience 
Rating:
5.0

Very helpful

armand Navarret  |  First Impressions 
Rating:
5.0

Amazing service. Moving is already so difficult and stressful. Nice to find this Uhaul storage facility.

David Moran  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

alfred satterwhite  |  Overall Experience 
Rating:
5.0

Great place, great people. They listen and make sure you are taken care of in timely manner.

Lomardra Jackson  |  First Impressions 
Rating:
1.0

They have roaches.

Briana Brinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Bryant  |  First Impressions 
Rating:
5.0

I have been with this facility since 2004 and have been very satisfied with this facility.

CHRISTINA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brook Laycock  |  Overall Experience 
Rating:
5.0

Many thanks to the employers to supported me.

Monica Keller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherlita Reese  |  First Impressions 
Rating:
5.0

The staff greet me when I walk in the door every time they are helpful and willing to help, always stocked with what I need I’m very pleased.

jacqueline roberts  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LAQUITA BARBER  |  Overall Experience 
Rating:
5.0

This UHaul location is my favorite! Staff are always helpful and nice. Great customer service. The GM Veronica Luna was amazing!!! We had some issues and she solved them without hesitation in minutes. We left happy and satisfied! Definitely would recommend using this location for storage and/or Uhaul moving equipment. I will definitely be using them again!

Adrianna Trejo  |  Overall Experience 
Rating:
4.0

There were bats in our first unit and we had to change units a couple of times.

Fredericka McGee  |  Overall Experience 
Rating:
3.0

My rent kept going up which is why I left.

Victoria Pierce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL VILLALPANDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malissa torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole Denise Chatman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT BROOKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shelia anderson  |  Overall Experience 
Rating:
2.0

The first time we used this facility, the elevator stopped working. The employees were unable to provide me with a time it would be functioning again. There was no urgency to fix it. The next time i came back, i used the "moving help" in which u-haul suggested when i used a truck. The company didnt show up. U-haul was unhelpful because it is a third party, even though its part of the truck rental process. I had to move everything myself. Overall, the u-haul experience has been much lower than what i had with extra space storage ans would not come back.

Karen Kaczor  |  Overall Experience 
Rating:
3.0

For the pass, I would say 20 years I have seen managers come and go, but I always knew them and had a rapport with them. Never had an issue with the staff, but I would think that when a person is leaving and leaving prior to the end of the month which mine was up on the eighth and I left on the 28th and was paid up that they would’ve at least said thank you for using Uhaul or something. The girls theirs seem very unprofessional didn’t seem like they gave a crap and just dismissed you like you were a rag and that was my worst experience in all the years that I have been there.

BERNICE OJEDA  |  Overall Experience 
Rating:
5.0

Your employee Ashley at Slaughter and I-35 location was very helpful.

LEON MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haylie Brantley  |  Overall Experience 
Rating:
1.0

Honestly I would like a refund. The storage unit that I rented out was not ready to be used, it had double locks from the previous tenant. When I brought it up to the staff they told me I had to pay a locksmith to come remove a lock to a storage unit I just rented out.

Abril Saldierna  |  First Impressions 
Rating:
5.0

The Staff was Courteous & Professional In Sprite of My Health Issues & Homeless, Thanks To God 🙏🙏🙏.

Marty Cortinans Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Mendoza  |  First Impressions 
Rating:
5.0

Very helpful and took time to go over everything.

ROBERT BROOKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter Parker  |  Overall Experience 
Rating:
5.0

Veronica and her staff were all VERY helpful and professional...even the dcheck in dude outside was even greetful

David Rivera  |  Overall Experience 
Rating:
5.0

Very professional and Courteous?

RICHARD VILLALOBOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty Cortinans Jr  |  First Impressions 
Rating:
4.0

No payment options or help for people going through a harsh time, people put stuff in storage not only because they have so much stuff and lots of money to have extra storage. Other people put it there because they are sleeping in the car but they things are valuable. I hope I get notified of when they are selling my relative’s ashes and my furniture

CAROL ANDINO  |  Overall Experience 
Rating:
2.0

There were bats. One was in my first unit. Also, I was assigned a unit that was smaller than I was told on the phone.

Fredericka McGee  |  Online Move In 
Rating:
5.0

Nice friendly Atmosphere!

JOSEPH NEESE  |  First Impressions 
Rating:
4.0

Overall good experience. The location is slightly inconvenient but that is because of traffic and nothing necessarily to due with uhaul.

Triniti Bunton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David DeFrees  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZHARMAN PRIOR  |  First Impressions 
Rating:
4.0

We have been UHaul storage customers for many years. Although we do not live as close to the facility as when we first rented it, we have liked it and continued to use it. The staff have accommodated our need to downsize our rental space and we’re flexible with us as to the completion of our move.

HOMERO RODRIGUEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lomardra Jackson  |  First Impressions 
Rating:
5.0

Staff was very nice, informative and helpful.

Melody Whitus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEE BREEN  |  Overall Experience 
Rating:
1.0

Staff was rude and unhelpful. You charged a cleaning fee and it wasn’t warranted.

West Romberger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas M Rink  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramon Lujan  |  Overall Experience 
Rating:
5.0

Very nice setup and felt secure / safe accessing the facility.

Lory Pratt  |  Overall Experience 
Rating:
5.0

Taniesha was very informative and helpful with the check in process and when I needed to switch to a bigger unit. The first day I moved in, the lock that should’ve been provided for the unit wasn’t inside the storage but she provided one very quickly since I was on a tight schedule. Although the store was busy, she seems to work well under pressure. Rosie/Rosa(can’t remember which) & another young lady there on 3/2 were also pleasant and helpful.

Jacsina Olaniyi-Oke  |  Online Move In 
Rating:
2.0

No public restrooms. Both restrooms have had an out of order sign for weeks. Card readers for access do not work.

Alexandra Pineda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaderian Brown  |  Online Move In 
Rating:
2.0

Poor customer service

Madison Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collette Payne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATALIA BERWICK  |  Overall Experience 
Rating:
2.0

Management and staff are rude and untrained.

Madison Martin  |  First Impressions 
Rating:
3.0

I have rented a storage unit here in the past so I decided to rent again. This is a convenient location for me. The gril that originally set up my rental was friendly and very helpful. I wish I had gotten her name. The others, not so much when I have been in for various reasons. Need earlier office hours on sundays. I was there before 9:00 a.m. to speak to someone and they opened the door right at 9:00 a.m. however there was only one guy working. There was a line of people yet some of the workers decided to go get breakfast tacos at 9:00 a.m. instead of working. That needs to be done before office hours so that the customers can be tended to during office hours. The staff is not welcoming. There is no "hello", "how are you", "sorry for the wait", Etc. A simple hello would work.

Emma Gonzales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lory Pratt  |  First Impressions 
Rating:
2.0

Staff appear to be dirty and not neatly groomed. They try to charge you for what is clearly against well understood policy.

Charles WARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA JOHNSON  |  Overall Experience 
Rating:
5.0

I routinely recieved above excellent service from Amos Dyer and Levar Williams at the Uhaul store located in Austin, TX at I35 and Slaughter Lane.

Ariel Ximenes  |  Overall Experience 
Rating:
5.0

Thanks for going out of your way on new years eve. Very kind, professional staff.

Zoe Watson  |  First Impressions 
Rating:
4.0

Only issue I have was that the access card malfunction multiple times. Office made to aid me a few time to enter facility.

joel ramain  |  Overall Experience 
Rating:
5.0

Thank you for the excellent service

JAMES MATA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Larry Lock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin Fuller  |  Overall Experience 
Rating:
5.0

Lavar Williams and Amos Dryer are the best! Love those guys! They were very helpful and such a pleasure to be around! The helped this old woman out when she needed it and even remembered me when I came back. My husband needed help too and they were right there!

Carolie Willoughby  |  Overall Experience 
Rating:
5.0

Great customer service and happy staff workers. God bless them.

Gloria Elizondo  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful

Christian Carpenter  |  Overall Experience 
Rating:
5.0

Want to commend Jerry my attendant front office as courteous polite very helpful since I am a73yr woman disabled moved to Austin TX. Thanks Ms.Casarez👍👍

eva casarez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Garza  |  First Impressions 
Rating:
3.0

Front desk rep displayed zero effort to resolve any issues

Larry Lock  |  Online Move In 
Rating:
5.0

Very helpful staff!

Amber Garza  |  First Impressions 
Rating:
2.0

This place is very dirty and never has soap or the flat bed of dolly equipment for paying customers. You have to search and search on all 4 floors of the building to find anything to help you move large things. Also, when I went to close out and turnover my unit, the guy behind the counter walked off and left me waiting a very long time before somebody else came in. It seems there’s a lot of employees but none willing to help me.

RICHARD HOLLON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel zaldivar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah White  |  First Impressions 
Rating:
5.0

Great Service

ANDRE ANDREWS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriela Dannelly  |  Overall Experience 
Rating:
1.0

We were not told that we needed a key card access, the guy told us it was a 24hrs storage but the front desk lady told us it was not. There was also a huge concrete column going down the middle so most of our space was taken up. If it was not for the front desk lady being amazing I might of given a harsher review.

Brianna Rodriguez  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Katie Koube  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Medina  |  Overall Experience 
Rating:
5.0

The woman who assisted me also loaded new boxes into my car. Big help to handicapped old lady!

Katharine Mason  |  First Impressions 
Rating:
5.0

Staff was great!

Julio Alvarado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Webb  |  First Impressions 
Rating:
5.0

Despite me not getting a bigger self storage I appreciate you guy's

eric devon bill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Zvoch  |  Online Move In 
Rating:
4.0

I really appreciate the friendly and helpful staff. at this location

James Krohn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma Debiasi  |  First Impressions 
Rating:
1.0

Very rude, disrespectful associates at desk. Not dressed in any uniform and you had to ask to be helped. They made fun of me as I was walking with a limp due to my hip surgery and we’re openly talking about it in front of other customers. Only one associate was nice and helpful. This was not a true reflection of all other U-Haul places as U-Haul is amazing and was truly surprised by the level of unprofessionalism at this place with no manager on duty either.

Jeffrey Hamel  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Telemi Ojo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeanette finch walton  |  First Impressions 
Rating:
3.0

The employees at the desk were more concerned with conversing with each other than assisting customers BUT overall it was alright

Cherish Drayton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Telemi Ojo  |  First Impressions 
Rating:
3.0

Maybe it is employee turnover like so many businesses now. We were given a key to the rental and told to go find the truck. The lot was full even having several lanes three trucks in. After searching the entire lot, the truck was found to be parked behind another and not clearly marked. Poor customer service. In my opinion the truck should be brought to the front for customer pick up and inspection. Upon inspection the miles were unable to be seen and there was a low tire alert on the dashboard. The store itself clearly had not be swept mopped or cleaned in quite sometime. I would highly doubt doorknobs etc had been wiped down. Although a comment was made about no reuse/sale of the lock and key due to cross contamination ….. really? Several of the staff were helpful but a few not so much.

Kristi Bailey  |  Overall Experience 
Rating:
5.0

Everything was great! Cristy was very knowledgeable and extremely helpful. The only suggestion we would make is having trash cans somewhere in the building, maybe one per floor near the elevators. There was a lot of trash (mostly broken locks and water bottles) and we had to take our empty water bottles in the car with us too. Other than that, great service overall!

Paulina Millan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA JOHNSON  |  First Impressions 
Rating:
5.0

Staff went above and beyond to show me how big each unit was and what I should be able to fit

David Safranek  |  First Impressions 
Rating:
5.0

Very clean, safe and well lit storage facility. All the gentlemen working there were very nice and friendly and helped us with our needs. We had no issues at all with this company. Would highly recommend this storage facility. Five star review! Thank you!

WILLIAM/Alice DOBMEIER  |  Overall Experience 
Rating:
3.0

The reservation process seems great, but does not reflect on site availability. The unit I reserved was not available when I got there, and that was the only reason I chose this facility. I think a more accurate representation and better on site processes would help customers and employees.

Scott Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT HERRERA  |  Overall Experience 
Rating:
5.0

Super accommodating. Grateful for the elevator, truck ramp, and flat hand trucks.

Piotr Migdal  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annabel pagan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benny Rodriguez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aria Tolbert  |  First Impressions 
Rating:
5.0

Your staff there at the slaughter and I-35 South they're great man. There's a few things I don't know about reserving storage or even a truck but your staff was great when they they helped me out tremendously and I thank you.

Carlos Barrientos  |  Overall Experience 
Rating:
4.0

It would be nice to have access till later in the evening, maybe 9pm

brigitte johannessen  |  Overall Experience 
Rating:
2.0

Before attempting to move my personal effects from storage unit, I would have rated Above average to excellent, but my exit experience was bad. I attempted to contact the Slaughter location on multiple occasions prior to the day of move out. I left a message with customer service Rep for Manager Tristin Timms to call me and I was told I would hear back from him. Next day with no call back I called again for Manager and person advised that she could help that she assist this location. I asked about my unit and that I had left my key in Houston and did the facility have a bolt cutter to cut my lock. I was told that they did and that it would not be a problem. When I arrived I was denied access and said I needed to call a lock smith to enter my unit. After an hour plus delay in locating a lock smith on a Saturday morning the lock smith arrived and opened my lock in less than 30 seconds. My overall issue is not that I needed a lock smith to open my locker it is the fact that I was given incorrect information and if I would have known about the procedure, I would have arranged to have open prior to the morning of my move. The manager on Duty tried to accommodate and indicated that she was new to the location.

George Bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry wiley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renny Hellickson  |  First Impressions 
Rating:
3.0

the bathroom available to off-hour storage clients was filthy and without toilet paper for at least two months. it was never shut down but was effectively unusable.

Christopher Bird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Soto  |  Overall Experience 
Rating:
5.0

Muy buen servicio

mayra corea  |  Overall Experience 
Rating:
3.0

Corner units are in the sun and summer heat exceeds temperature "climate control" standards. I get that I secured the unit at the last minute but am still highly disappointed in the outcome of my valuable pieces after baking in the sun day after day which is I ended my lease sooner than anticipated.

AMANDA BULL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLUS YANCEY  |  Overall Experience 
Rating:
4.0

Great staff answer all my questions about me.moving out before rent was due extremely professional and overall great facility

Tracey Haywood  |  Overall Experience 
Rating:
5.0

I walked in & the customer service representative “Ronald “ was readily available to assist me & I received superb service along with informative information in regards to my storage needs. I value this type of service & in closing Thank You, Thank You, Thank You.

DONALD BLACKMON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

adamiriam perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER MONDRAGON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALIND GUITIERREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilli Croan  |  Overall Experience 
Rating:
3.0

Ivan was NOT helpful at all. He was negative and almost derogatory. Bryson was polite and helpful which made the experience with Ivan less of a concern.

Heidi Nettles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antony Shuler  |  Overall Experience 
Rating:
5.0

Great customer service.

trinidad aguilar  |  Overall Experience 
Rating:
3.0

I'm suppose to have 24/hr access however I went last night with a loaded trailer to complete my move and could not get in. This was very inconvenient and upsetting. My 1st experience on my 1st day not good.

Chantrelle Goss  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

john martinez  |  First Impressions 
Rating:
4.0

The General Manager was a delight and very helpful to me! Thank you

C Kuykendall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlie warfard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia Jackson  |  Overall Experience 
Rating:
5.0

I was returning a one way rental and also getting a storage from that location as well. The guy who helped me was so nice and kind. I appreciated his kindness after a long and stressful drive. I didn't get his name but super nice guy.

Tracey Haywood  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CELESTE CAZARES  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

haddar gittelman   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ABEL PONCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma Fabian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

veronica carmona  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lydia Cha  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Molina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Nelson  |  Overall Experience 
Rating:
4.0

Myballsonyourchin100@gmail.com

Kenneth hall  |  First Impressions 
Rating:
4.0

Need more help and people to maintain the common area of the storage

C Kuykendall  |  First Impressions 
Rating:
5.0

All employees were very helpful and accommodating. The cashier was extremely patient with me. Even when he showed me were the storage size facilities were, the girl next to him knew I couldn't open them and opened them for me. They even offered me water. The young man who helped me with my boxes was extremely helpful with picking them out. He was also helpful with loading them up. It took me a minute to figure out how to put down my back seat and he waited patiently. I would highly recommend Uhaul the customer service was extremely excellent.

Sherryl Malko  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN MCINTYRE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TONEY MOON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MCGUIGAN  |  First Impressions 
Rating:
1.0

Your website refuses to let me leave a feedback about my horrible experience or your scam, lies, and stealing!

haddar gittelman   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dannie cummings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristie prescott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie Rotramel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff Daniels  |  Overall Experience 
Rating:
5.0

Manager at the slaughter/I-35 in Austin was great. Made the experience manageable. That’s Kristian (I think)

Lauren Karlic  |  First Impressions 
Rating:
5.0

I did a walk in for a storage unit. Was informed they were sold out of the unit I wanted, but then someone said that they were moving out of their unit and someone went to make sure everything was cleaned and ready for move in. I then was able to get the storage unit I needed.

ABIGAIL CANTU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Michael Lemmons   |  First Impressions 
Rating:
5.0

The guy who helped us was Amazing!!!!

Katilyn O'Quinn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY WELLS JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Nguyen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Hamilton  |  Overall Experience 
Rating:
5.0

Staff was very understanding and helpful. I had a great experience and will definitely recommend this location to family and friends. Lauren

Lauren Karlic  |  Overall Experience 
Rating:
5.0

There is a women up front that works the reservations at the Slaughter/IH 35 location in Austin. . I wish I had gotten her name, but she made my move somewhat enjoyable. She is very pleasant, and very helpful and knowledgeable. She really seems to enjoy working customer service and does a great job. Thank you to her and the staff there you were great! Lauren Karlic

Lauren Karlic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID BOENDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica Sargus  |  Overall Experience 
Rating:
2.0

The staff here was unhelpful and expressed zero interest in meeting my needs. I am a very low-maintenance customer who has worked in customer service for many years and I was shocked at how little these employees seemed to care about anything at all. I terminated my lease the same day I moved in to go to a different storage facility.

Kyrie Mulkey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Durante henry  |  Overall Experience 
Rating:
3.0

We ran into an issue where the storage unit that I had booked online turned out to not be available after all. The agent explained that the unit was abandoned and it hadn’t been seized and emptied yet. The fact that the website and onsite accounting could be so far off was really disappointing. I felt like my prom date ditched me when I went to pick her up.

James Watkins  |  First Impressions 
Rating:
2.0

Very rude staff and no organization

Jane ashlee Sanchez  |  First Impressions 
Rating:
5.0

N/A

Henry Foradory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jorge Vedia  |  Online Move In 
Rating:
2.0

Customer service call center , was VERY rude and not helpful at all. Was on hold for 45 min to tell me they couldn’t find me in the system and I needed to go to the facility. The 3rd party movers for 2 1/2 hours late and I helped them move my stuff.

Jerry Aguilar  |  Overall Experience 
Rating:
4.0

I had a young man assist me at the Slaughter location Austin. His is Ronald don’t know his last name . He was so polite, helpful. He gave all info .and reserved and showed me the Unit .Excellent customer service. He works 7-1pm….Lou Ann Lucas

LOU ANN LUCAS  |  First Impressions 
Rating:
5.0

Changing from a bigger storage unit to a smaller was simple. The representatives were awesome and very nice. Thank you so much for your help.

trinidad aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Banks  |  First Impressions 
Rating:
2.0

Poor operators and management. Rude and Completely inadequately prepared to run this business.

Colby Bilbo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESTEFANIA CASTILLO CERVANTES  |  First Impressions 
Rating:
5.0

i like that i was given a FREE month of storage for me rental.. thank you

diana aguilar  |  First Impressions 
Rating:
5.0

very helpful staff

Joshua Brander  |  Online Move In 
Rating:
2.0

The employees need training on how to use your system, a lot of time is wasted by them trying to figure out the system. Also, very poor customer service. Several people waited more than 20 minutes inside the store & we were asked to handle our request through the app because it was 6:59 and they were closed. 😡 She was the one that took long because she did not how to use your system and kept asking others for help!

claudette Guerrero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Ayers  |  First Impressions 
Rating:
5.0

This is the 3rd unit i have rented at this location. The facility is in excellent condition, is well-maintained, and well-lit. Sometimes the line at the retail counter gets a little long, but otherwise the level of service is excellent. Thank you!

John Beattie  |  Online Move In 
Rating:
4.0

After clearing out my Unit, I received a Bill for not paying my Storage Fee. I had paid for that month. I received a Bill For This Month. Someone needs to learn to Update Their Files. I called 05/18/2021. I was supposed to receive a call from the Manager. I have received No Call Back From Anyone. Get It Together!!!

Michael Richardson  |  Overall Experience 
Rating:
5.0

Staff was courteous, kind and helpful. Thank you.

Larry Johnson  |  First Impressions 
Rating:
4.0

Thank you

homer tapia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anayudith Najera  |  Overall Experience 
Rating:
5.0

The staff was very professional and courteous

RICHARD VILLALOBOS  |  First Impressions 
Rating:
5.0

The Associate that helped me was wonderful! It was very nice working with someone with a positive attitude. He was very helpful and friendly.

jessica davis  |  First Impressions 
Rating:
5.0

It's never any fun, moving, but UHAUL definitely makes the ordeal a little more tolerable. A very friendly, & helpful Staff...nothing is too much trouble with Ross (at Slaughter Ln,) behind the wheel. Thank you all for being such a big help! Debbie. G

debbie grana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Chouteau  |  Overall Experience 
Rating:
5.0

UHaul provided a storage unit free of charge for 30 days for those of us who were negatively affected by the Winter Storm last month. This was very helpful to us while we moved stuff around to get broken pipes fixed and drywall replaced. You helped us manage through a very frustrating situation. Thank you so much, UHaul.

Lawrence Oldham  |  Overall Experience 
Rating:
5.0

Ronald was on the ball and there anytime I needed something when I rented my storage unit and dropped off the truck. Great experience!!

leslie bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Bethell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sam guzman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID HOKE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BETH E DUNLAP-THORNTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dillan Mena  |  Overall Experience 
Rating:
5.0

My only concern was that after I moved out of 3 units on January 2nd, I continued to get 'late fee' notices via email. Spoke with Corporate Office and she said would email the facility. Yesterday, I got another email with additional late fees.

Irma Sifuentes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Yelton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MaryHelen Garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HOPKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda whitney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Rodgers  |  Overall Experience 
Rating:
5.0

I always know where to store my stuff. I just wish that the prices were lower

Michael Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joleisha house  |  Overall Experience 
Rating:
2.0

I have nothing good to say about the GM, Ross.

jessica cline  |  Overall Experience 
Rating:
2.0

U-Haul at Slaughter doesn't answer phones. During the pandemic, I went inside and only one worker, Jeanie was wearing a mask. Social distancing was not taken seriously. I had to call the national office numerous times to get a message to Ross the manager there. I had major heart surgery and didn't want to go back inside again because it was a risk to my health. Better attention to clients needs to be addressed. I had storage there since 2005. Glad that part of my life is over.

THERESA DOMINGUES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve plain  |  First Impressions 
Rating:
2.0

Messed up my billing and illegally locked me out of my unit. I called days ahead and was told by management that everything was taken care of, but was still locked out when I arrived with professional movers. Had to wait a half hour in long line for someone to unlock the unit. Even though I moved out on the 6th, was still made to pay for the full month through the 26th.

Jason Lambert  |  Overall Experience 
Rating:
5.0

I was in a quick need of a Unit, & worried that I might not get one in time for my Move, the next day. U-HAUL Storage Facility, was close, processional, courteous & with a helpful Staff, they turned my day around. Thank You Guys! Debbie.

debbie grana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ing  |  Overall Experience 
Rating:
3.0

~ The truck has a very annoying, high-pitched whistle which occurs at about 70 miles an hour; not very fun on a 24-hour road trip! Seems to come from the driver's-side windshield, in the corner. ~ The air conditioning would also simply cut off, for no reason, causing us to scramble about playing with dials, etc. until it began working again. ~ The young man I initially spoke with about accessing our free 1-month self storage unit was more interested in telling me what was wrong-- i.e. he wasn't finding a reservation made from the Holland, Michigan store-- than in how to help me remedy the situation. I literally had to ask him, "So is there anything you can do to help me fix this instead of telling me what is wrong?" He immediately responded, "Oh! I can make a reservation for you." Why wasn't that his first suggestion?! ~ When I arrived to get my storage unit the help seemed unsure of what they were doing. When we were finally assigned a unit and took our first load up, we opened the unlocked unit to fin d it full of someone else's stuff! When I returned to the office, no explanation was offered for the mix-up and no apology for the inconvenience. Maybe a little better training in customer service is needed?

Sandy Muckleroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith Lerner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jariatou Sibi  |  Overall Experience 
Rating:
5.0

Good people Good prices.

sean cavanagh  |  First Impressions 
Rating:
5.0

The lady that checked me in was very professional and helpful and I appreciate her very much. Thank you, Gary

Gary Rodgers  |  First Impressions 
Rating:
5.0

Easy access, convenient, clean and safe location. The staff was always very helpful when I had questions. LC

Linda Cavazos  |  Overall Experience 
Rating:
4.0

24/7 Access should be available to all for free

Dejone Thomas  |  First Impressions 
Rating:
5.0

The staff at The Slaughter facility are amazing people. Professional, knowledgeable , helpful & caring. Someone was always able to answer my questions or offer advice about a moving project as needed. AND your costs made it all “doable” for my family.

Pat Guerrina  |  Overall Experience 
Rating:
3.0

As I was removing my stuff from the unit we had roaches crawling under the wall from the other units. I didn't like the fact that you couldn't refund me the money for the 4 remaining days on the unit.

Kay Spry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rozanna Harrison  |  Overall Experience 
Rating:
5.0

I can’t remember his name, but the general manager was great and helped us with the whole process and made it easy on us!

Isabel Pacheco  |  First Impressions 
Rating:
5.0

It was a very smooth transaction to rent a truck for a day and storage unit for two months. Thanks for the one month free as it really helped in the transition from Buda to Bandera. Very nice facility. Great experience - especially in this stressful time .

LINDA CHRISTOPHERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilli Croan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Walter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Archer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOU ANN LUCAS  |  Overall Experience 
Rating:
3.0

When I moved in the alarm system was malfunctioning and there didn't seem to be any urgency in fixing it. Also, the after hours entry system didn't work. Most of the staff was friendly, but some could have been more friendly. When I moved out, everything seemed to work fine.

jennifer bremer  |  Overall Experience 
Rating:
5.0

Very helpful

John Hyde  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful

Tyler DAvenport  |  Overall Experience 
Rating:
1.0

I was charged for another day even though when I turned it in there was notes on my acct and I had them look at it it was a mistake on U-Haul and I spoke to Liz in traffic And she notes my acct

Thomas Brown  |  First Impressions 
Rating:
5.0

I've been doing business with U Haul for many years and have never been disappointed. Great staff and service always.

WENDY DOSS  |  First Impressions 
Rating:
5.0

The folks at the Slaughter location were outstanding. Very friendly and helpful. I would definitely use them again

Tyler DAvenport  |  First Impressions 
Rating:
4.0

it was fast

Miguel Petrozzi  |  First Impressions 
Rating:
5.0

Location Is convenient, I had easy access to my unit and it was kept clean . The staff is very helpful and friendly. I highly recommend this U- Haul Storage

SIGNE SANTORO  |  Overall Experience 
Rating:
5.0

It was a nice experience renting.. The manager was very kind and making sure that everything went well with the rental.. I would definitely rent here again..

Rose Dalton  |  Overall Experience 
Rating:
1.0

Great location but no where to park

Angel Capote  |  Overall Experience 
Rating:
1.0

Pictures online are not the actual size of the storage unit either is the description of what can be placed on the selected unit size

Denise McTier  |  First Impressions 
Rating:
5.0

Excellent

charles thomas  |  First Impressions 
Rating:
5.0

the staff is very professional

RUBEN CRUZ  |  Overall Experience 
Rating:
1.0

I am very unhappy with the customer service I recd getting my storage, the rental price, her attitude towards me and many others. I rent trucks from you guys. I will look for another location. Not hap

Angel Rivera  |  First Impressions 
Rating:
5.0

Everyone was courteous and very helpful. They gave detailed instructions as to how to access my climate controlled storage unit. The unit and floors were very clean.

MARIANNE ROBINETTE  |  First Impressions 
Rating:
5.0

We have used this location for years for all our storage needs (to store items, transport items) and even to fill our propanes tanks. The staff is always friendly and helpful. Highly recommended!!

Elizabeth Liu  |  Overall Experience 
Rating:
5.0

Muy buenas instalación dios los bendiga

ronald suarez  |  Overall Experience 
Rating:
5.0

The group at this location were incredibly helpful. Orlando and his team followed up with me in a timely manner and helped make the checking and unloading quick and painless. Employees were amazing!

Jeff Okeke  |  First Impressions 
Rating:
2.0

Too elongated miscommunication!

ANGEL JAUSHLIN  |  Overall Experience 
Rating:
1.0

The 10-ft truck that I rented from y'all when I open the back had roaches crawling all through it the every time I opened my storage unit the alarm went off

herbert campbell III  |  First Impressions 
Rating:
4.0

a minor dispute was handled quickly and professionally. Thank you, Orlando.

tom madsen  |  Overall Experience 
Rating:
4.0

Some of the employees are very helpful and other seem to ignore me and don’t assist me with my needs. Maybe a culture thing but I consider it annoying.

SYLENA SANDERS  |  Overall Experience 
Rating:
5.0

Great HELP and service from the staff at this Slaughter Lane office. THANK YOU. Tom Madsen

tom madsen  |  First Impressions 
Rating:
5.0

Great customer service. Very friendly and helpful. Thank you

Sina Siaosi  |  Overall Experience 
Rating:
3.0

Informed the office I was moving out of my unit and was told I would get an email once it was processed.... next email I received was to inform me my rent was overdue...

kathryn Albitz  |  Overall Experience 
Rating:
4.0

had issues checking in and out of the units

Mike Riley  |  Overall Experience 
Rating:
5.0

Great staff. Clean and easy access. Safe and climate controlled for my antique furniture.

Lori Head  |  Overall Experience 
Rating:
5.0

Great service they are quick to get you in and out.

Mary Rodriguez  |  Overall Experience 
Rating:
5.0

Do I receive a pro-rated refund since I left on 6/3/19 and it was paid thru 6/21/19?

Xochitl Ruiz  |  Overall Experience 
Rating:
4.0

Would use again if needed

Connie Carleton  |  Overall Experience 
Rating:
5.0

Good experience overall

JOSEPH MORRIS  |  Overall Experience 
Rating:
5.0

Great job all around

paul robinson  |  Overall Experience 
Rating:
5.0

The owner and his staff were always very helpful and the facility was clean and safe. I will recommend this store to my family and friends.

stephanie meinhardt  |  Overall Experience 
Rating:
3.0

Service was good.

jamie york  |  First Impressions 
Rating:
5.0

Great service

kimberly clark  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Mathew Tekansik  |  Overall Experience 
Rating:
3.0

Took a longgggggg time to check out. Like upwards of an hour.

Anthony Monteforte  |  Overall Experience 
Rating:
5.0

very good and very friendly

Jordan Reddington  |  Overall Experience 
Rating:
5.0

This U-Haul storage facility is clean and easy to use. I felt like my things were safe. It was just too expensive.

Connie bauer  |  Overall Experience 
Rating:
5.0

U-haul is a very safe place to store things and the price for climate control is reasonable. There's a large elevator, lots of carts, good cart ramps, and good docking ramps. Well staffed, clean.

ELIZABETH WELDER  |  Overall Experience 
Rating:
5.0

Outstanding staff and provided help immediately.

Mathew Tekansik  |  First Impressions 
Rating:
5.0

Great facility- easy move.

Gabrielle Gutierrez  |  Overall Experience 
Rating:
5.0

The manager and staff provided outstanding customer service. I will definitely be recommending this location to friends and family.

tiffany paschal  |  Overall Experience 
Rating:
5.0

We were greeted by the store manager and I can't tell you how impressed we were with his hospitality. It was a wonderful welcome back to Texas. Everyone there was absolutely wonderful! So helpful!

Star Martinez  |  Reservation 
Rating:
3.0

Given poor size selection advice that caused us to move twice hence two charges. Only manager made good decision in second move. Live and learn

Soila Gutierrez  |  Overall Experience 
Rating:
5.0

My first selection for storage would be U-Haul. They seem to be located at an easy access area. The prices are equal or better than most place. The people are always there to help. Carl Banic

carl banic  |  Overall Experience 
Rating:
5.0

Convenient location as well Satisfied customer, thank you for all your assistance

Edgar Martin del Campo  |  Overall Experience 
Rating:
4.0

Courteous staff

karen matson  |  Reservation 
Rating:
2.0

Roaches were seen in the facility and I had some concern regarding the safety of my belongings due to the fact I found automatic sliding doors were found unlocked around 3 am.

william tapp  |  Overall Experience 
Rating:
5.0

Great staff everyone was very professional & friendly. Outstanding customer service

maria chairez  |  Overall Experience 
Rating:
5.0

Service was great. The girl who waited on me was very sweet & helpful. The facility is very nice & clean

Edie Holland  |  Reservation 
Rating:
5.0

Michael was particularly helpful in my move out process. Very friendly too.

Grace Gravestock  |  Overall Experience 
Rating:
5.0

This Uhaul is great — quick in and out. Everything was ready to go which minimized our time there.

Elizabeth Liu  |  Overall Experience 
Rating:
2.0

Had to wait over 30 minutes to get service due to there being only one person running the register. If someone is not qualified to run a register then they should not be loitering in the checkout are

Soila Gutierrez  |  Reservation 
Rating:
5.0

The building is clean and well lit, the staff was helpful.

Laura Clark  |  Reservation 
Rating:
5.0

The staff was always very friendly and helpful

SUSAN FOY  |  Overall Experience 
Rating:
5.0

I have been coming here for 4 years for all my moving & storage needs. Every single time it is a great experience. I recently moved to Buda & will continue to come to this location for future needs.

GEORGIA GIBSON  |  Overall Experience 
Rating:
5.0

I rested a u-box. When is cam to pick it up out of storage. I was not aware that they needed 24 hour notice to get it out of storage. When checking out U-haul should inform people to avoid delays.

manuel salinas  |  Overall Experience 
Rating:
5.0

Great experience.

Eric Ruleaux  |  Overall Experience 
Rating:
5.0

Great customer experience

GREGORY DEWINNE  |  Overall Experience 
No reviews have been submitted for this location.

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