Customer Reviews for U-Haul Moving & Storage at Sample Rd

5,517 reviews

903 E Sample Rd   Pompano Beach, FL 33064
(E Of Dixie Hwy)

(954) 781-8660

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 781-8660

903 E Sample Rd
Pompano Beach, FL 33064
(E Of Dixie Hwy)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything worked out perfectly fine. Thank you for making my moving experience to another state a smooth one! 😊

Silvia C. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
4.0

le temps de service a Pompano a été long avant d'être servi. le prix de location est trop dispendieux pour la même remorque et la même distance.

gaetan S. 
Rating:
5.0

Staff was excellent

Joseph C. 
Rating:
5.0

very helpful

frank A. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Great job. Very efficient.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Myles L. 
Rating:
4.0

Customer did not leave a comment.

Cristiano L. 
Rating:
1.0

Infested with roaches

Andy A. 
Rating:
2.0

After booking online, I refused the insurance. When I arrived to pick up the vehicle, I was told I need the insurance which I had to pay an additional. The lady at the register said it's mandatory!

Christion D. 
Rating:
5.0

Great customer service

Paulo F. 
Rating:
5.0

Customer did not leave a comment.

TREVI S.  |  Overall Experience 
Rating:
5.0

Patrice at this location is outstanding. I was new to this and she made everything crystal clear in a very efficient manner.

Cyd S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Danilo S. 
Rating:
5.0

Customer did not leave a comment.

Debora R. 
Rating:
5.0

Everything was great.

Wayne Y. 
Rating:
3.0

The coffee machine never have no paper or no ink So please ask someone to give the customer their receipt and instead of emailing them that's good also but I like my receipt thank you 🤔

Charles M. 
Rating:
5.0

Excellent

Octavio G. 
Rating:
4.0

Customer did not leave a comment.

Gustavo T. 
Rating:
5.0

The representative was very helpful and a joy to talk to.

Charles L. 
Rating:
4.0

Great customer service.

Varick D.  |  Overall Experience 
Rating:
5.0

The staff were excellent. Very helpful, friendly and an overall great experience. Thank you ladies!!!!

sean J. 
Rating:
5.0

Customer did not leave a comment.

Cristiano L. 
Rating:
5.0

Customer did not leave a comment.

Karyn K. 
Rating:
4.0

Customer did not leave a comment.

ANTOINETTE B. 
Rating:
5.0

There is nothing to improve the superior quality of the mechanic that put on my wiring harness and my hitch. The people in the office were spectacular. They knew exactly what to do on their job. They were absolutely wonderful and pleasant to speak to. They took care of everything that I needed. I didn't need anything. All I did was pay the bill and leave and I was very extremely happy with the service they gave me thank you very much for being U-Haul people that I could trust and look up to and have a great day.

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Great service

MILKAH Y. 
Rating:
5.0

Customer did not leave a comment.

Guerloucha B. 
Rating:
5.0

Customer did not leave a comment.

Fernando A. 
Rating:
2.0

The hitch installed was the wrong type. It was scraping the muffler and was causing damage to the car. In fact, the lack of balance caused a tire to blow midtrip. The hitch was replaced with the correct one under warranty.

Britt N. 
Rating:
5.0

Excellent Service

Patricia P. 
Rating:
4.0

Keep doing a good job.

Enrique D. 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
5.0

Very good

adilson D. 
Rating:
5.0

Customer did not leave a comment.

Drew E. 
Rating:
5.0

Customer did not leave a comment.

john T. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Mark A. H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Staff was very helpful and friendly Easy check in and check out

DAVID N. 
Rating:
5.0

Nothing

Jose F. 
Rating:
5.0

Just keep up the good work, keeping the rental vehicles in great shape.

Malquias R. 
Rating:
5.0

Improve the system, the lady that helped me I believe her name is Patricia was beyond amazing, great customer service, but the ac in the office barely working and the computers and their system I believe is almost obsolete, the company should invest a little bit more on those, it will go a long way.

Marisabel V. 
Rating:
3.0

Clean the cab of the truck. The equipment was dirty and windows had not been cleaned at all. Returning equipment no one was around and inside the told us to just leave the keys on the seat of the truck. If truck got stolen who would have been responsible at that point since no one checked it in. Bad return system.

David S. 
Rating:
5.0

Everything was excellent. Young lady at desk was great and return was fast. Definitely would recommend location to friends. They made a stressful moving day stress free at location.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Everything was good

carl D. 
Rating:
3.0

Improve the customer service

garry S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Very helpful and customer service oriented check in and check out

PEter L. 
Rating:
5.0

Customer did not leave a comment.

Giovani A. 
Rating:
5.0

Excellent

rosa M. 
Rating:
5.0

The girl that rented me the trailer was exceptional!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Michelle S. was great. Friendly & got me in and out quickly!

DANIEL B S. 
Rating:
5.0

Staff that helped me rent it was very helpful

Walton P. 
Rating:
5.0

I greatly appreciate the help from the two employees that assisted me with the trailer. I will be back!

Dexter B. 
Rating:
5.0

My needs were on short notice. The staff responded promptly and enabled me to succeed. I was able to rent a pick up amd move bulky items and return it within 1 1/2 hours. Super convenient location to my employers vessel and the vendor supplying the items.

dave H. 
Rating:
5.0

Nothing, everything went well 👌🏻😎

GREGORY A. 
Rating:
4.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

The Staff was very friendly, the Van was ready to go, and dropping it off after I was done, was seamless. Great Location / Great Team Thank You

JOSEPH C. 
Rating:
5.0

All went well! Staff and equipment were great!

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

TIALY S. 
Rating:
5.0

Very nice equipment every thing worked as it was suppose to. Towed like it was not there. Will use again. Thank you to all the people at UHAUL for a great experience

James K. 
Rating:
5.0

Hi good morning , on December 31,2023 right before the new years I needed a H Haul truck for the very first time , meanwhile it was my first time and I was not for sure who will have a great customer service experience . I went to me and felt uncomfortable and I decided to go to another location which is in pompano beach fl in sample rd . Wher I met Tanesha Dickinson who has great customer service she made me felt comfortable and I can trust her experience . She explained everything to me and took her time with every detail . On January 1,2024 as I returned my truck Tanesha Dickinson was present and she had a smile on her face and welcome me and and ask me how did things went with my first move. I left happy and I will more likely recommend this location to anyone .. thank you Tanesha D. Sincerely Felicia ,

Felecia F. 
Rating:
4.0

Customer did not leave a comment.

kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Andre N. 
Rating:
5.0

Customer did not leave a comment.

Richard j M. 
Rating:
5.0

Very pleasant

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Kristin C. 
Rating:
4.0

Customer did not leave a comment.

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Artur S. 
Rating:
5.0

N/a

Stervens D. 
Rating:
3.0

Fuel gauge was broken, we thought the truck was completely empty and put more fuel than we had to. They couldn't reimburse me as the fuel gauge didn't move up to verify that we left a lot more gas than we had to.

Edimar D. 
Rating:
5.0

The people here are very pleasant which adds to the pleasure of renting from them. I rented a cargo van today, and they had me all taken care of within 60 seconds.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
5.0

Team is awesome at the uhaul rental location that I rented from.

CHERRI P. 
Rating:
5.0

Quick and easy to pick up truck

Ivette T. 
Rating:
5.0

Lex was absolutely fabulous!!! Would recommend to anyone who wants quality work and caring people.

Mark P. 
Rating:
3.0

Have some truck in the location i live at

anthony F. 
Rating:
5.0

The agent was great. As a business owner myself i would love to hire a employee like her

Paul V. 
Rating:
5.0

Your staff did a Great Job. They were professional.

Larry T. 
Rating:
5.0

Customer did not leave a comment.

Leandro M. 
Rating:
4.0

Lots of information ,they did a great job of texting me about the rental. Very courteous and offered advise .we were very pleased.

Matthew D. 
Rating:
5.0

Nothing

William G. 
Rating:
5.0

Customer did not leave a comment.

Akeem W. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
1.0

Fire the manager and get someone who actually values the business! The rude and disrespectful

Shakeyda K. 
Rating:
5.0

Easy in and out access. Staff was professional, knowledgeable, fast and very friendly. It was a positive experience.

doreen J. 
Rating:
5.0

Very friendly and courtesy to needs.

Kim S. 
Rating:
3.0

Make sure trailers are properly maintained and clean. Had to sweep out trailer and had to have roadside service to fix one tire with low pressure (-20 lbs) and another that was out of round. Trailer shouldn't have been on the road.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

PIERRE G. 
Rating:
5.0

Customer did not leave a comment.

Judith T. 
Rating:
5.0

Excellent service

Paulo D. 
Rating:
5.0

Customer did not leave a comment.

carlos S. 
Rating:
5.0

Staff was amazing!!

michael Z. 
Rating:
2.0

The online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.

Keeunsha B.  |  Online Move In 
Rating:
5.0

Staff is very professional and well mannered.

manuk t.  |  First Impressions 
Rating:
5.0

For my storage I Definitely Give it a Excellent

MARTIN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey V.  |  First Impressions 
Rating:
2.0

Paid for a dolly and never got it

Roscoe S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ADAM W.  |  Overall Experience 
Rating:
1.0

I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.

DONALD C.  |  Overall Experience 
Rating:
1.0

I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location

DONALD C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chemelle c.  |  Online Move In 
Rating:
5.0

I could always count on Uhaul when needed🤩! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.

Yaslin L.  |  First Impressions 
Rating:
2.0

I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place

linda a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry h.  |  Overall Experience 
Rating:
5.0

I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean

sean c.  |  First Impressions 
Rating:
4.0

Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.

Rick W.  |  Overall Experience 
Rating:
1.0

Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano

SAMUEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacie g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAYLEE G.  |  First Impressions 
Rating:
4.0

I’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.

Rebecca U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alf D.  |  Overall Experience 
Rating:
2.0

They didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.

Kathleen D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alf D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B.  |  Overall Experience 
Rating:
5.0

Your staff is consistently helpful and stellar…very impressive!

MELVIN J.  |  Overall Experience 
Rating:
2.0

It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.

Gia F.  |  First Impressions 
Rating:
4.0

Both at the rental and storage employee computers gave slight problems... causing delays.

Varick D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos R.  |  Overall Experience 
Rating:
4.0

efficient, convenient and reasonably priced.

Timothy H.  |  First Impressions 
Rating:
3.0

Card reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.

michael m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elliott M.  |  Overall Experience 
Rating:
3.0

When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.

Kelly B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  Online Move In 
Rating:
5.0

I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete

Steve F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patricia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clovis C.  |  Overall Experience 
Rating:
5.0

Great customer service from your staff in Pompano beach.

Elliott M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dwike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenley F.  |  First Impressions 
Rating:
5.0

Great experience.

Jeffrey J.  |  Overall Experience 
Rating:
4.0

We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,

Kay M.  |  First Impressions 
Rating:
5.0

Sabrina was outstanding-

mary lynn h.  |  First Impressions 
Rating:
5.0

Manager is great. He is really on the ball.

CHUCK S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE M.  |  First Impressions 
Rating:
2.0

It was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.

michael m.  |  First Impressions 
Rating:
5.0

The staff was so helpful and friendly Excellent experience

nadine t.  |  Overall Experience 
Rating:
5.0

She was s great helper !

Rosina L.  |  First Impressions 
Rating:
5.0

All good

Arthur V.  |  Overall Experience 
Rating:
3.0

No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.

debra k.  |  Overall Experience 
Rating:
5.0

The young ladies at the counter could not have done any better with my rental . .

ELIZABETH K.  |  First Impressions 
Rating:
5.0

Vanessa was a lot of help from reserving the truck and space to checking out.

Dan W.  |  Overall Experience 
Rating:
2.0

It is what it was !!!

DEON L.  |  Reservation 
Rating:
2.0

Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .

james h.  |  Reservation 
Rating:
1.0

Needed repair, very poor lighting

CALEB F.  |  Overall Experience 
Rating:
5.0

Friendly staff above my expectations.Thank you for a good service.

Maria H.  |  Overall Experience 
Rating:
1.0

I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc

NANNETTE J.  |  Overall Experience 
Rating:
1.0

Your prize is cazy

eddie a.  |  Overall Experience 
Rating:
3.0

understaffed and long waits

JASON C.  |  Overall Experience 
No reviews have been submitted for this location.

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