Customer Reviews for U-Haul Moving & Storage at Morse Road

Rating:

5.0

I have moved to a new location and I am sure that there are U-Haul in my area now but I keep coming back to Morris Road U-Haul because you guys are so friendly and efficient.

Rating:

5.0

Customer service was outstanding, every employee from front desk to staff helping with equipment

Rating:

5.0

Going to need your assistance again

Rating:

5.0

Everyone that helped me was very cordial, polite and helpful.

Rating:

5.0

Your app is horrible for returning equipment. Don't encourage people to use the app pls.

Rating:

4.0

Na

Rating:

5.0

Don’t allow smoking in the vehicles.

Rating:

3.0

Remember to rembourse your clients when they over filled the gas. This has happened to me twice at this same location but you never rembourse me for my gas

Rating:

5.0

You guys were amazing! You promised good service and you delivered.

Rating:

1.0

Employees were extremely rude and unhelpful

Rating:

3.0

I went online and schedule my dolly and truck..and when i got there the dolly iheld for pick up was out so I was giving another at a hire price. That was not fair. Nor my fault . I placed an order for.the items i needed and you have it away.

Rating:

5.0

U-hull is very good

Rating:

4.0

Back right turn light did not work. Overall great experience and all staff was very helpful with having the system down!

Rating:

2.0

No greeting ,she took a 2nd phone call , totally ignored. When returning truck this blonde guy was RUDE ,told me to go and stand by truck. I simply ask if he needed my forms . Took a long while doing SOMETHING with his phone with that other customer which left happy.

Rating:

3.0

Make the pick up process easier. The last two times that I I have rented a U-Haul truck the amount that I’m told is going to be charged to my card is different than the amount that they are attempting to charge my card. They are attempting to charge more but they tell me a lower amount. It’s extremely frustrating ridiculous and unprofessional.

Rating:

5.0

my only point was the bad mood and unwillingness of the girl who served me

Rating:

5.0

Your crew was so professional, their nothing to change. Thank you for your help.

Rating:

5.0

It should be easier to rent a truck online. That is where I started but I had to end up going to the store which was a quick and easy experience.

Rating:

5.0

I checked in beforehand and that made my visit at the location pretty quick. The trailer was clean and was exactly what I needed. I was able to return it early and everyone at the location was very helpful. Thank you... I would not hesitate to do it again!

Rating:

5.0

Nothing at all....exceptional service 😑

Rating:

5.0

Inform customers of drop off procedure when renting.

Rating:

5.0

#1 ŵooooo

Rating:

5.0

This is the best location

Rating:

5.0

I would go back to this one

Rating:

4.0

The app is terrible and did not work at all. Fortunately, the people working were friendly and helpful and made it a decent and easy experience.

Rating:

5.0

The staff was great, very knowledgeable and friendly.

Rating:

1.0

Bad experience with manger on duty during the return of equipment that I have never ever experienced ever before with renting equipment, She definitely needed an attitude adjustment.

Rating:

5.0

i am good at this time with the service, No complant,

Rating:

5.0

I've been using this location as the place for me to rent motorcycle trailers, which is part of my business, passion etc. Each and every time team members have been great. I have recommended using this location on my Facebook accounts, which I am a member of several motorcycle groups for us older folks here in Columbus, OH, and have written articles about the pros and cons of different trailers for towing small or larger bikes. So YES, I have recommended this location several times. Each team member needs to realize that they impact others in a positive way. All appreciated.

Rating:

5.0

Add a cell phone repeater to improve reception in your metal building so people using your app at the register have good reception.

Rating:

5.0

There was some confusion when I got the truck. After finishing my reservation the lady instructed us to wait and someone will pull our truck up. They did pull the truck but it was blocked from our view and no one came and let us know it was there for us, so we waited 10 mins longer than needed when you’re crew was well prepared. Also, they mopped the truck bed and it was WET and the first piece of furniture we moved into the truck I slipped and bruised the back of my leg. Please do not give people wet truck beds knowing they are going in and out of them. Last - I did not pay for a dolly or pads, but those pieces were in the truck. Really annoying bc the dolly killed some of my truck space but I didn’t want to unhook it because I figured I’d get charged.

Rating:

5.0

Put in BOLD LETTERS that customers need a phone number of a friend/relative (that will answer their phones at 7am on a Saturday) to put on file on our U Haul account.

Rating:

5.0

Same as me

Rating:

4.0

I need 24 hour access my work schedule changes all the time

Rating:

5.0

We had very good service

Rating:

4.0

The only problem is they charged me twice. I need that corrected please.

Rating:

5.0

The two assistants that worked with me were excellent!! Professional, friendly, knowledgeable and very willing to help. I will go to that location for all my moving & storage needs.

Rating:

5.0

Good staffing

Rating:

5.0

First I went to U-Haul Moving & Storage 1314 E 5th Ave, Columbus, OH 43219 and was not satisfied. The installation was not what I expected. I needed a 7 blade connection. He did not connect the power wire (black or red) to the power blade on the 7 blade connector as I requested several times. He insisted that the socket was connected properly. I had to pay him $70 I didn’t think it was still working correctly. I took the tow vehicle to U-Haul on Morse Road who charged me another $138 to fix it. The Morse road U-Haul did a good job and fix the problem expeditiously. Although I was completely satisfied with their work, I’m still out $70 from my previous experience.

Rating:

5.0

Very professional

Rating:

5.0

great experience

Rating:

2.0

The supervisor is very rude. They double charged me for my rental and told me it was the banks fault.

Rating:

3.0

The guy that took the truck was rushing me because he needed to get the truck right back out. So with that being said he was not about to clean the truck. With Covid and everything going around I would expect every truck to be cleaned before going back out. He looked in the back, checked the gas and the truck went right back out. No I would not recommend this location and after seeing that I’m sure the Trotwood location didn’t clean it either!!

Rating:

3.0

I just truly felt like the time for me to store something as a senior citizen $94 is too much a month for a senior citizen to have to pay for a storage unit for anything you ought to have a senior citizens discount rate I think that's just ridiculous and crazy upset to how much it costs period it's too expensive I will personally never use you all again unless I absolutely have to if I have no other way to do anything they're not the only way

Rating:

1.0

Need Customer service skills

Rating:

5.0

Just keep doing what you doing. It works for me. 👍🏽

Rating:

3.0

Too expensive

Rating:

4.0

The installation took longer than expected but the team at U-Haul kept me updated. A bit better waiting area would be appreciated given installations take multiple hours.

Rating:

1.0

Warn people about your bullshit charges ahead of dry fucking them like a cunt

Rating:

5.0

Excellent fine tuned staff at the counter. App is easy to navigate. Well run operation top to bottom.

Rating:

5.0

nothing.great job

Rating:

3.0

I was charged twice and returned rental before 24 hours

Rating:

5.0

It’s very Good company

Rating:

2.0

Lights never worked at all. Half the time the security box was down and couldn't get into my storage so I moved to Public storage paying $151 A month for A 10x20 instead or the $178 A month I was being charged for A 10x10 At Uhaul. Tried to rent a truck to move had a reservation for Aweek then come in to be told I was refused with no reason good thing I owned A pickup to move my stuff would not recommend again

Rating:

3.0

They hit me with a complete BS fuel surcharge. I stopped right down the road and gassed back up to the quarter tank line. This charge was not discussed with me whatsoever before I agreed to payment and had I been told I would not have left until this was resolved.

Rating:

4.0

Only thing my card would not work I had to come in to the office? Other than that everything was great?

Rating:

5.0

Very helpful and nice people there, would highly recommend

Rating:

2.0

I suggest a better solution for when customers lose keys and try to replace lock effectively .

Rating:

3.0

The building was hot no a/c

Rating:

5.0

General Manager Shannon Gonzales was fantastic to work with. She made all arrangements at move in and move out. She was very friendly, efficient, and made the transition from out of state move to the storage unit simple and painless. The facility is well run and well staffed. Our experience throughout the entire process was always pleasant.

Rating:

4.0

We weren’t able to make it in before the office closed. So they left our lock in the unit. Very much appreciated

Rating:

5.0

The Gm an STAFF where great

Rating:

5.0

Young man and young woman who helped me secure a second unit were really nice and helpful. Added 2nd unit to my first one for my convenience. Also woman checking the units outside was very helpful. You manage a really good place and your employees are very good at what they do.

Rating:

5.0

Other then A reservation manager reserving supposedly my 10 x 10 they never reserve that I had to stay in there and go through the whole process all over again and then my chart they didn’t have which was the 17 that I originally wanted I had to take a 26 inch because they have nothing smaller than that

Rating:

1.0

Too expensive. Outrageous dumpster fee. Mouse poop on everything. Habit of calling emergency contacts for things that are not an emergency (rent a few days late). Inflexibility with changing due dates. Will adamantly recommend against using if ever asked, or maybe even if not asked. Most but not all employees I interacted with had incredibly bad attitudes. Would take all my worldly possessions to the dump before I would ever use again.

Rating:

5.0

Thank you for keeping mine things safe.Wonderful job keep up the good work

Rating:

1.0

The staff but one person showed interest in helping me I had just drive from Akron 2hours away with a trailer in my car on the back! Which I was nervous but glad I made it! The employees was on there phone’s standing around talking amongst themselves when I finally found my unit I couldn’t get the zip tie off and it’s just me and my grandkids so the whole experience wasn’t pleasant and this is my first impression of how ima be treated in Columbus! Just a disclosure I will be forward this!

Rating:

4.0

We dropped off one trailer & stored our contents into a storage unit we rented there. We rented the storage unit online after we rented the trailer to move our items. Everyone was pleasant & helpful.

Rating:

5.0

It would be nice to have the ability to sell your items in a designated area on cite, if you decide you don’t want the items anymore that are in storage.

Rating:

5.0

Friendly staff . Excellent customer service.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Thank you for the good job

Rating:

3.0

Did not like the constant increasing of the rental amount .

Rating:

2.0

Storage door was nor lined up correctly could not put lock on properly. Also very difficult to remove. Asked for it to be fixed several times. Needless to say it was never fixed

Rating:

5.0

I love using the fact that it was more than enough space for me and my family to use thanks. Mrs. T. Yaminallah.

Rating:

4.0

My experience was pretty good I had maybe one encounter with a lady that's kind of rude but other than that all the other staff were pretty nice

Rating:

5.0

Excellent

Rating:

5.0

Very nice staff

Rating:

1.0

LIARS, COMPLETELY DISHONEST. TERRIBLE COMMUNICATION. THEY DO NOT HONOR RECORDED PLEDGES. HAD UNIT SINCE 2005, WOULD NOT WORK OUT PAYMENT ARRANGEMENT FOR CUSTOMER WHO HAD BEEN WITH THEM FOR OVER A DECADE.NO CUSTOMER LOYALTY. TAKE YOUR BUSINESS ELSEWHERE.

Rating:

5.0

Had my storage for 5 years!! It was great!! I would highly recommend this facility!!

Rating:

4.0

The storage space smaller that it was explained online I managed to get all my stuff from a studio apartment in there but it barely fit. Online said one bedroom but I don’t see how. Otherwise the experience was great!

Rating:

5.0

I was charged for the lock 🔒 but they took it from me. I don’t the reason they did that.

Rating:

4.0

The light in u it did not work,

Rating:

5.0

I don't know what happened with this company but the company itself sucked

Rating:

2.0

When I lived in TN, Uhaul employees were great, did not give a hard time everything was yes, I come here to OH and the employees sound and look miserable to even work here. Everything was I don’t know, No, you have to talk to management when she’s here. It was a terrible experience. I will not recommend this location. Either one or two employees with long lines. I wanted yo be in and out. The only good thing is the online access so you don’t have to deal with them.

Rating:

3.0

I enjoyed the customer service

Rating:

1.0

I found it very difficult to maneuver thru the online portal. There were too many occasions where I was not able to log into my account as it was not found. Calling into the office, I was often placed on hold for an extended time. Trying to move out was a nightmare as my account was not found and I couldn't do it on line. I had to call in, placed on hold and hung up. Called four times and was handled through the call center. My husband went to facility to talk to them and was told I was charged because I was renting a lock. Even if that were true, which it is not, I was charged 174.85 for my own lock that I brought back from NM. I DO SEE, IN RETROSPECT WHERE IT APPEARS THEY TRIED TO TAKE THE STICKER FROM THE PREVIOUS STORAGE OFF. THIS IS HOW I IDENTIFIED MY UNIT BY THE WAY. I WOULD NEVER USE THEIR STORAGE FACILITIES AGAIN.

Rating:

4.0

Jill was great! She was very curious & helpful & had a smile both times. We had to reserve twice with moving our daughter in & out of her new place.

Rating:

1.0

I had to go to New York on an emergency on Friday and my sister dropped off my furniture. I was not aware of where the storage room was stationed. I was charged for a dolly i never received in my truck. I want my refund. I will be back in Columbus on Sunday and will stop by the Uhaul building

Rating:

2.0

My experience with uhaul has been as negative as any bmv or utility company I have ever dealt with. MANY MANY hours on hold to fix mistakes made by uhaul. After many hours of calls and an e-mail confirmation of a storage unit reserved, somehow it was lost with no sign of it ever being made. Left me with a smaller unit at an inconvenient location. Horrible customer experience.

Rating:

5.0

Adam Strahm was phenomenal! He gave every customer in line the same attention and kindness. He went above and beyond to help me during my check in process. Way to go!

Rating:

1.0

I will be contacting the Corporate Office in regards to my official complaint. I will also be thinking about filing an official police report i reference to one of the employees.

Rating:

4.0

It was convenient and easy to order a truck and storage.

Rating:

5.0

Outstanding customer service. Thoughtful, helpful, and friendly staff. Highly recommended!

Rating:

5.0

Best U-Haul in Columbus

Rating:

1.0

At first it was nice and convenient since it was right down the street. But after awhile they kept bumping up the monthly price which wasn’t cool at all to me. Never again will I use uhaul for any storage needs.

Rating:

5.0

Every body was great, a few things has changed from when I worked with U-haul

Rating:

5.0

I will use your facility again if needed. There were times I needed help with putting boxes in the car I was helped with no hesitation. Please continue to give excellent service to all your customers. Thank you

Rating:

1.0

The lady who gave me my money and papers to leave she had an attitude with me

Rating:

5.0

I bought the wrong size storage and the staff helped me. The young lady was friendly and helpful.

Rating:

5.0

Staff is amazing

Rating:

5.0

You guys were very helpful

Rating:

1.0

the women that worked there had NASTY ATTITUDES, and i didnt appreciate that. i drove 15 hours and had to go to three uhaul places because i was misdirected. when i got there i was frustrated and tired and the lady got an attitude with me and was rude beyond belief and kept rolling her eyes. i have never experienced this EVER. i will not refer nobody to this location because these racist white ladies did not represent uhaul the right way and i cant wait to move to get my things out the storage id rather go to the parsons location.

Rating:

1.0

The facilities were in great condition, HOWEVER, I made a reservation a week in advance for a truck and storage unit for my mothers belongings, however when I got there and provided a reservation number the clerk told me she didn’t show that and not sure why and how someone scheduled that unit because she can’t find it! My mother has medical issues and this situation put me and her in a bad position. The clerk found a smaller unit (saying it was their only unit left) which put us in a different position as we couldn’t store ALL of mom’s belongings! I didn’t have options as the movers were on the way so I had to accept and unfortunately, mom lost a couple of items because of this UHAUL SNAFU! I’m extremely disappointed and have lost money on items mom had to give away

Rating:

5.0

My only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.

Rating:

5.0

The facility was clean and the staffs was friendly

Rating:

4.0

The only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.

Rating:

5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Rating:

1.0

Double charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund

Rating:

4.0

Thanks !!

Rating:

1.0

Customer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.

Rating:

2.0

Because I complained several times about mice’s eating through my stuff and nothing was done

Rating:

2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn’t sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Rating:

5.0

The card entry/alarm box on the storage building kept having issues.

Rating:

1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

Rating:

4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Rating:

5.0

Nicole and Shannon were great to work with!

Rating:

5.0

Staff was very helpful and I appreciate their kind and professional support. If I weren’t moving to Arizona, I would definitely keep my storage unit.

Rating:

3.0

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

Rating:

3.0

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

Rating:

5.0

Staffing was good for me in and out and also storage unit was accessible

Rating:

4.0

Polite and helpful staff, especially given what’s happening in the world right now. Great experience.

Rating:

1.0

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Rating:

1.0

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Rating:

5.0

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Rating:

3.0

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Rating:

5.0

Very attentive, knowledgeable staff. Highly recommend

Rating:

4.0

Good

Rating:

2.0

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Rating:

1.0

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

Rating:

4.0

Handled our needs.

Rating:

5.0

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

Rating:

1.0

I wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Rating:

5.0

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Rating:

4.0

The staff were amazing. Storage units need some repair

Rating:

2.0

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.

Rating:

4.0

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Rating:

3.0

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Rating:

2.0

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

Rating:

1.0

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

Rating:

5.0

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

Rating:

3.0

No

Rating:

5.0

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

Rating:

2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Rating:

5.0

Great communication.

Rating:

5.0

Great service at this location. 5th Ave-not so much

Rating:

4.0

Helpful staff.

Rating:

1.0

This experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.

Rating:

4.0

On

Rating:

3.0

We did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.

Rating:

5.0

Could have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...

Rating:

4.0

Wait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.

Rating:

1.0

Horrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.

Rating:

4.0

I was able to get what I needed. The desk was well staffed.

Rating:

1.0

Rip off facility.

Rating:

5.0

nice place

Rating:

4.0

It is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there’s always a long wait.