Customer Reviews for U-Haul Moving & Storage at Moon Lake

1,815 reviews

10601 State Rd 52   Hudson, FL 34669
(E Of Little Rd)

(727) 856-1633

View Facility Map

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm

Services at this Location:

Contact Us

(727) 856-1633

10601 State Rd 52
Hudson, FL 34669
(E Of Little Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 9 am–2 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alexander Lietzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eileen Farley  |  Overall Experience 
Rating:
5.0

Customer service is very friendly very easy access they furnished the lock

ellen bahr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Ikmanis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Hancock 
Rating:
5.0

Great thanks

STEVEN PACHECO  |  Overall Experience 
Rating:
5.0

Good place very nice people and helpful

David Morgan 
Rating:
2.0

Inside of uhaul truck queen size bed got soak from rain

peggy dees  |  Overall Experience 
Rating:
5.0

Facility was very clean and the staff was very friendly.

chad Mason  |  Overall Experience 
Rating:
5.0

U-Haul is very convenient and very accommodating and helpful

Maren Ackenhausen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTO MARTIN 
Rating:
1.0

Called. Said it was open till 5pm. We arrived at 2:06pm. Door was locked. Called. No answer. Finally 4 mins later a man walked out front door and said they were closed. Kept pointing to door sign, and yelling at us that they were closed. He walked away. Finally a female came out. She had to address us cause I had her car blocked in. She took our keys, unhooked the trailer and moved the rental truck and put and put keys in lock box. The male employee was a prick and should be fired. The female was professional, and got the job done in less than 5 minutes.

Malia Wilt 
Rating:
5.0

Customer did not leave a comment.

jeffery lay  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joseph Corey 
Rating:
5.0

Very helpful. Smooth transaction.

Scott Oliver 
Rating:
5.0

Truck leak and got beds wet

peggy dees  |  First Impressions 
Rating:
4.0

Well managed. Would definitely recommend.

DAVID JACOBS   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELAINE ROWLETTE 
Rating:
5.0

Absolutely nothing Service was five stars. Thank you so much.

Ricardo Santiago 
Rating:
5.0

Customer did not leave a comment.

Scott Robinson 
Rating:
4.0

Customer did not leave a comment.

ANGELA GRIMSHAW 
Rating:
5.0

Customer did not leave a comment.

William Guglielmi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

song hong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Leith 
Rating:
5.0

Thomas A was great!

Eileen Farley  |  First Impressions 
Rating:
2.0

My account wasn’t closed when I asked to be close. There are items missing from my storage. Unit employees are known to leave early and not say anything to customers that are there. altogether will never choose the location again

juan ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daisy Mendez 
Rating:
5.0

Customer did not leave a comment.

Dawn Washington 
Rating:
5.0

Customer did not leave a comment.

Ashlee King  |  Online Move In 
Rating:
5.0

William was great, understanding and patient. A light in the back of the truck to see in the dark would have been most helpful in taking boxes out, otherwise everything was great. Thank you.

Michelle Lynge 
Rating:
1.0

This place is horrible! The clerk was dishonest and I will never use this place. It’s a shame uhaul has this type of representation… uhaul is a great company and needs to look into this location soon.

Andy Jones 
Rating:
5.0

Staff was extremely helpful

Jeffery Gray  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marquis Wright 
Rating:
5.0

Customer did not leave a comment.

John Papesch 
Rating:
5.0

Customer did not leave a comment.

Aretha Whitney 
Rating:
5.0

Great place and people as they called me knowing I might have issues. I did, and figured out I had to do it though a web browser not the app. The app is absolute garbage.

emilio lugo rivera 
Rating:
4.0

Appreciate their finding my IPass.

JOSEPH ASFOUR 
Rating:
1.0

Unit was fine except I payed extra for climate control and it wasn't. In the summer my unit got to 91 f . I mentioned it to the staff and the guy was just kinda like uhhh idk and shrugged it off. Disappointing, I went with uhail cause I thought it was a trusted name.

Emma Garvey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene Paluba 
Rating:
5.0

Trailer connected perfectly- was able to complete my move without problems Location quite convenient and clean Staff very responsive

Peter Rundel 
Rating:
5.0

Customer did not leave a comment.

Thomas Brennan 
Rating:
5.0

Customer did not leave a comment.

Jodi Gerberick  |  First Impressions 
Rating:
5.0

Great company

charles poe 
Rating:
1.0

Bank sent payment in time but the staff failed to post till 4 days later causing a late fee. When the help line called that's what the the mgr at the unit said. took days to get this straighten out.

craig jeffares  |  Overall Experience 
Rating:
3.0

It was difficult navigating a 26 foot truck through the facility and I was leery about the rat poison in the storage unit. There was some kind of stain on the concrete floor. The unit seem kind of beat up. I don’t have any disputes and I’m still leaving my belongings there.

Joseph Corey  |  Online Move In 
Rating:
3.0

Everything work out for me

Christopher Franklin 
Rating:
5.0

All needs were met above expectations.

Taylor Cowley 
Rating:
4.0

Customer did not leave a comment.

Patrick Sutton 
Rating:
4.0

Customer did not leave a comment.

robert mills  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard halcisak 
Rating:
5.0

The gentleman there made the drop off quick and easy. Didn't give me grief about maneuvering the trailer around the lot. Most helpful. Thank you!

Lynne Subjeck 
Rating:
5.0

Excellent Customer Service

Curtis Davis 
Rating:
5.0

Customer did not leave a comment.

Felix Matos 
Rating:
5.0

Customer did not leave a comment.

Timothy Sturgill 
Rating:
4.0

When I dropped off the trailer the individual working on Sunday, 8 October was very professional and courteous. A great employee that definitely is a keeper.

Phillip Humphrey 
Rating:
5.0

Everything was incredibly awesome. The staff is very knowledgeable and helpful.

Luis Cruz 
Rating:
3.0

This facility needs to be renovated. Blacktop needs repaving. Several bay doors need to be repainted. And the insulation inside the units ceilings needs to be reapplied.

RANDALL WALTERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenny Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth kistner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Urishin  |  Overall Experience 
Rating:
2.0

They charged me 2 days for 7 hours

Peter Pinho  |  Overall Experience 
Rating:
1.0

This location needs to be remodeled and a better air system installed. There were roaches in the building and the unit. The place smells like an old wet sock. There we large baits setup in the hallway to catch other critters. After moving out I had to dispose of pillows that has absorbed the musty smell, disinfected my clothes and wash everything trying to get rid of the smell. There are no carts available here either for customer use, so moving in/out is overly taxing.

KAYANNIE REID  |  Overall Experience 
Rating:
3.0

Don't tell them they will not insure extra fees and then take everything they have

Brittany Littleton 
Rating:
5.0

Kayla—-YOU ROCK IT ON SR52!!!!! Love your style Knowledge Personal attention to safety when hooking up car transport—- she checked EVERYTHING And took pictures!! That’s what I call PROFESSIONAL AND PROFICIENT -100% satisfaction

Danielle Columbo 
Rating:
5.0

Customer did not leave a comment.

Michael Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD WATSON 
Rating:
5.0

Customer did not leave a comment.

Christopher Antokas 
Rating:
5.0

Easy pickup and drop off process

Andrew Zuidema 
Rating:
5.0

Customer did not leave a comment.

Angel Bermudez 
Rating:
4.0

Customer did not leave a comment.

Thomas Rowand  |  Overall Experience 
Rating:
1.0

I had to go 30 miles out if my way, be ause the one I originally, had on reserve, which was only 6 miles away, from. My location, apparently, had something, wrong and couldn't, go back out, so I was switched to a location 30 miles away, both ways, I should have received a discount for my inconvenience, I am waiting for a phone call, since I was told it takes 48 hours for a district manager to respond back, and that was Saturday, it is now close to the end of Tuesday, 48 hours, no phone call!!!!!

Dennis Secor 
Rating:
5.0

I have not had time to write this before now but I have to acknowledge the excellent customer service of Kayla. A couple weeks ago I called this location looking for a trailer because I was in the middle of a move and found the truck wasn’t big enough. The location did not have the size I needed but Kayla offered to make an outreach to see if someone else in the area had one. It was shortly after that I received a call letting me know a trailer had been located nearby and it was reserved for me. I can’t thank Kayla enough for helping out during this stressful time. I recently moved out of a storage unit and absolutely no problems with that either. I would recommend this location to anyone for storage or equipment rental

Elizabeth Bryant  |  Overall Experience 
Rating:
4.0

Thought I was going to get per diem..moved out on 18th of the month..had to pay full month, plus late fee ( my fault)..surely could have used the extra cash for moving expenses..

John Kuzmick  |  Overall Experience 
Rating:
5.0

This was a great experience ! Kayla who I believe was the manager, was able to help me in picking the right size truck, and made the transaction as smooth as possible. I was also very impressed with how clean and well taken care of the trucks were.

alec cromie 
Rating:
5.0

Customer did not leave a comment.

Rodger Anderson 
Rating:
5.0

Customer did not leave a comment.

Donald Lomnick 
Rating:
5.0

Very nice staff

MICHAEL BABRAITIS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Wood 
Rating:
5.0

She was one of the best person I have ever encountered in a uhaul we need more people like her!!

Raymond Leon 
Rating:
1.0

Customer did not leave a comment.

Charles Ablan 
Rating:
5.0

Very easy pick up & dop off process.

Chad Summerfield 
Rating:
1.0

The pick up location was fine , however it was not my original location , I went to my original location to only find out the truck was down so they moved my reservation to a different location, which would have been fine , however no body notified us , we showed up to have to go to the other location already on a tight schedule

Camryn Dunn 
Rating:
4.0

Called before I dropped off truck about 20 minutes before closing time to let representative know I was coming. She had my info ready and took about 5 min to check me in (truck was clean, gas was correct and I was just under allowed mileage) - I had a very good experience with the rental (including representatives and truck) - thank you

Scott Hickman 
Rating:
5.0

Customer did not leave a comment.

robert mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAYLA DELUCCO 
Rating:
5.0

Very easy process completed all online

Ryan Stamper  |  Online Move In 
Rating:
4.0

The clerk was very good , helpful amd quick.

Joe Miska 
Rating:
5.0

Perfect location and even better customer service

king william adams 
Rating:
5.0

Customer did not leave a comment.

John Howe 
Rating:
5.0

Very friendly agent! Knowledgeable of everything and willing to answer any questions or concerns.

Debra Groff 
Rating:
2.0

There is a distinct musty smell that is permeating the storage facility where the interior units are located. The entire place needs an overhaul. The AC units are inadequate for the space they’re in and there is no visible place to turn on the fans and it’s Florida. There are no carts to use. There are large rodent poison traps all over the floor. This place is subpar and the worst storage facility I have ever used. I’m sure my things will be ruined , possibly infested with critters, and in need of dry cleaning to get rid off the smell that will absorb into everything.

KAYANNIE REID  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOHN WALKER  |  Overall Experience 
Rating:
5.0

Just keep up the good work you do now.

Mitchell Frame 
Rating:
5.0

Staff was very friendly

rick pohlman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chau Dao 
Rating:
3.0

Customer did not leave a comment.

Sharon Carpenter 
Rating:
3.0

Having computer problems, was not friendly. Indicated he would get to check later and I was told to leave

KIRK MCCANN 
Rating:
5.0

Customer did not leave a comment.

Jay Squelch 
Rating:
5.0

Thank you.

Amanda Stewart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim Hart  |  Overall Experience 
Rating:
5.0

Professional and courtesy

Michael Duncan 
Rating:
5.0

Good

Joel Jimenez  |  Overall Experience 
Rating:
3.0

Find another associate to run the office!

Randall Miles 
Rating:
1.0

We have used this location multiple times for trailer rentals(under my husband's name,). I recently rented a storage unit I explained to the man sitting behind the desk I would like it under my name handed him my license, credit card and gave him my email and emergency contact information. I confirmed automatic payments would be set up. The account was set up under my husband's name auto payment was never set up I was told "we have lots of complaints about that" I would think so customers are being charged because your system is a fail. I was issued a late payment in addition a lien was placed assessing additional fees. I came in to closed out my account I asked that he confirmed my contact information he read me my husband's #. They infact contacted my husband (currently going through a separation imagine if my situation was dangerous what would of happened) I asked for the manager she wasn't available. I asked for the fees to be removed he couldn't do that. I closed my account a few weeks ago my husband received an email stating your next bill is due June 25th. When I called the same guy said oh I do see it's still open. Just wow?!! I am very disappointed with this experience. This is concerning! You've got to do better!

joanne AZAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bratislav Manasijevic 
Rating:
5.0

Customer did not leave a comment.

MERLYSSA PRINCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XAVIER WONG 
Rating:
3.0

Customer did not leave a comment.

CHAD FETTEROLF 
Rating:
5.0

Customer did not leave a comment.

Marie Coyle 
Rating:
5.0

Customer did not leave a comment.

Robert Lavorgna 
Rating:
5.0

Customer did not leave a comment.

Ilich Jimenez 
Rating:
5.0

Keyla the manager was courteous, friendly, knowledgeable, and very professional. She explained in detail the options and gave Us recommendations. We made the reservation for a 20-foot truck. We left her office and when she find out that the truck couldn't be used and one just like it was not available at her location, she call Us and gave Us information about another location if we decide or want to stay with the 20-foot truck. She provide Us and gave Us and offered an alternative of a 26-foot truck at her location. It is great to know that still businesses that provide good customer service, have good people and they show all the time that they care.

walter isaac 
Rating:
4.0

Very friendly

Deena Roberts  |  First Impressions 
Rating:
5.0

This was the best Uhaul experience ever. Super helpful employees that made it very quick and even hooked up the trailer. I'm not used to such awesome service. I'll be coming back even though it is not the closest. Worth the extra drive!!!

Richard Bachmann 
Rating:
5.0

Customer did not leave a comment.

jennifer cooley 
Rating:
5.0

The woman who rented the storage to me was professional and polite and did a great job.

ashley henriquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

reacy hubbard 
Rating:
5.0

Customer did not leave a comment.

Kelly Pritchard 
Rating:
5.0

Customer did not leave a comment.

Wanda Casillas 
Rating:
4.0

Customer did not leave a comment.

christopher pacuch 
Rating:
5.0

The gentleman that was present during my transaction was extremely friendly and made renting the truck a seamless process.

Jamie Burks 
Rating:
4.0

Customer did not leave a comment.

Joel Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Smith  |  Overall Experience 
Rating:
5.0

Kayla was awesome, very friendly and helpful..Thanks for a great experience...

Joy Dean  |  Overall Experience 
Rating:
5.0

The man helping was filling in from another location. He did a great job. Unfortunately when I was returning the trailer I rented, his manager from his normal location called him on his cellphone. The manager didn't seem to understand that he might have customers waiting, and only let him off of the phone when the store phone rang. It also was a bit condescending of the manager to call the store phone while he was on the guys cellphone, just to make sure he was in the store. I was in the store when the man's cellphone rang, the store phone hadn't rang, but the manager didn't seem to believe the employee. I'm in a customer facing job myself, and I can tell you that is a very toxic trait in a manager. Once again, not this locations manager, but the one where this employee was filling in from...

Joseph Edwards 
Rating:
2.0

I would have rated this better if rodents hadn't chewed up a plastic edge of a glass shelf inside a new fridge.

Margaret Jukna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Heeter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ambre Gibson 
Rating:
3.0

Kayla was great to work with. Only issue was rodents, but there are rodent boxes in place trying to help with it.

Tammie Foster  |  Overall Experience 
Rating:
5.0

Well kept facility. Hours are good and customers care is great. One concern is the units are in need of maintenance, inside of units are in need of paint or insulation to be taken down

Ricky Marks  |  First Impressions 
Rating:
5.0

All staff were very friendly and helpful.

Kurt Moldenhauer  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brianna Unger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Howard Shaeer 
Rating:
5.0

Customer did not leave a comment.

Cheryl Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Rhorer 
Rating:
5.0

Customer did not leave a comment.

Jason Garrett 
Rating:
5.0

Nice store associate

Carla Perkins 
Rating:
5.0

Everything was great! There wasn't one thing that could have gone better. I will highly recommend this location to everyone!

Russ Johnson 
Rating:
5.0

Customer did not leave a comment.

Marquis Wright 
Rating:
4.0

Customer did not leave a comment.

Joseph Miller  |  Online Move In 
Rating:
1.0

If your okay with rats and roaches in your storage then this is the place to be👍🏼

Iliana Pacheco  |  Overall Experience 
Rating:
1.0

When I got into the vehicle the windows were filthy making it hard to see. Then the low tire light was on and all 4 tires needed air. The pressure was at 21 on 1 tire and 35, 41 and 46. I had to stop and put air in all 4 tires. Then I noticed while driving on the highway that the vehicle was not shifting properly and the transmission sounded like it was having a hard time shifting. I had to make the rest of my trip driving in manual. When I arrived at my storage location to clean it out, I could smell the brakes like they were sticking. This vehicle had 130,000 miles and felt like it was on its last leg. I use uhaul all the time and have never had a van so unsafe.

Melissa Garner 
Rating:
5.0

Customer did not leave a comment.

Fred LoManto 
Rating:
4.0

Customer did not leave a comment.

JOE HYER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubertus Kemmere 
Rating:
5.0

Customer did not leave a comment.

John Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Moldenhauer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Huub Kemmere 
Rating:
2.0

Customer did not leave a comment.

William Payntar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ricky Huttula 
Rating:
5.0

Customer did not leave a comment.

David Matte 
Rating:
5.0

Great customer service and friendliness from the employee that was working. I’m bad with names but he was probably the nicest uhaul employee i have ever dealt with and i have used uhaul alot. I will for sure come back to this location.

Wayne Jackson 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
4.0

The only problem we had was the hinge was broken on the storage unit which in turn might had contributed to rats getting in the unit and causing damage to stuff stored inside the unit.

Cross Creek at Summertree HOA  |  Overall Experience 
Rating:
5.0

Ive always had a pleasant experience renting from this location. The equipment always in great condition .

James Johnson 
Rating:
5.0

Customer did not leave a comment.

Kyle Kirkconnell 
Rating:
5.0

Customer did not leave a comment.

Thomas Gooden 
Rating:
5.0

Thank you Matt for repeatedly giving excellent customer service. My sincerest thanks for having a van for me when I needed one for my business. Matt is truly an asset to your company. Thank you again, Warmest regards Nader

NADER IBRAHIM 
Rating:
5.0

there was empty orange juice bottles in the back but literally the only negative so not a big deal at all

michael woodard 
Rating:
5.0

Customer did not leave a comment.

Elaine Smith 
Rating:
5.0

Great people and service

Jim Hart   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Miller 
Rating:
5.0

Customer did not leave a comment.

SUSAN MCNEIL  |  Overall Experience 
Rating:
5.0

Great customer service

David Dalton 
Rating:
3.0

Customer did not leave a comment.

RAYMOND LOPEZ  |  Overall Experience 
Rating:
1.0

Mice or rats ate through my box springs and nested in there. They ate corners of boxes and climbed in and defecated and peed on towels and dish towels and all kinds of things. My mattress luckily was wrapped in plastic. And I had a lot of items in totes but there was more mice poop or rat poop that unit I've ever seen. When the movers came they took pictures and I called the attendant on duty who said the manager was on their way in and would come to my unit in 10 minutes but she never did

Kathryn Skidmore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE BODEMA  |  First Impressions 
Rating:
2.0

When we rented this unit, the door would almost be impossible to lift up, the slide is always stuck. A typical unit you press down and the. Lift up, These units almost impossible to do this and when lifting the door up it would get stuck half way. I explain this to personal and they agree some units are difficult to get into.

Michael Jofre  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mariann Bonfiglio  |  Overall Experience 
Rating:
3.0

The unit could have been cleaner as in sweeping needed done and mouse traps needs refilled

chris sim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen lanning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL ZANKMAN  |  First Impressions 
Rating:
3.0

It said on the e website 2-3 bedrooms when I got it not sure what went wrong but it was soooo small that was like a small walking closet if I knew how small it was going to be I would have choose a bigger one, the details online are wrong , we struggled a bit and ended up taking stuff that wouldn’t fit in there to my sisters in law house it was disappointing other than that it was good

Jesmary Julbe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raymond Klunk  |  First Impressions 
Rating:
5.0

The hole process went well thank you

calvin mason  |  Overall Experience 
Rating:
1.0

I had many problems that were not addressed. I arrived one time went there after rain, and was told to contact whoever handles claims and she never contacted me back, with the damages. She told me she needed receipts.

JOYCE GORNEAULT  |  Overall Experience 
Rating:
5.0

We had a storage for over a year and every one was and is amazing!! After the big move we got rid of and clean out what was no longer needed…thankful to have had Uhaul!

Jennifer Straight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chrystal morris  |  First Impressions 
Rating:
1.0

Was sent here after another uhaul facility in Hudson rented me an occupied unit. Unfortunately the unit at this facility was not a 10x20, it was two 10x10s with the divider removed. This would not give access to the vehicle to be stored. After asking for a solution, none was given.

DAVID KRAFT  |  First Impressions 
Rating:
1.0

Reserved a 10x20 unit. Rented a car trailer from my local uhaul. Loaded my classic car. Drove for hours to Hudson, FL. Completed all paperwork at facility. Only to find the unit we were rented had a personal lock on it. It was an occupied unit. The uhaul employee (Chandler) told us he found a unit at another uhaul. It was less convenient location but now we are stuck. We drove to this location, only to find it was two 10x10s with the divider wall removed. There was no way to get the car into this style unit. After a lengthy conversation with customer service, we were told there is no units available and nothing else she could do for me. So we drove for hours back home with the car still on the uhaul trailer. Wife and I took a day off of work, spent money on a rental, extra gas to take my classic car on a tour of Florida. Shame on Uhaul for their unreliable reservation system. SHAME on Uhaul for their lack of resolution for their failures!

DAVID KRAFT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary-Ann Hills  |  First Impressions 
Rating:
5.0

Very impressive staff

rick pohlman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita subbot  |  Overall Experience 
Rating:
5.0

Good price Good place to store items

David Nourse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Guglielmi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayla Yoder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARDE CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laverna O'Grosky  |  Overall Experience 
Rating:
5.0

U-Haul did an outstanding job helping my difficult move. They went above and beyond in anyway they could help especially since I moved during a couple arctic storms, extending my days and making up for not having the size of storage I was supposed to have reserved.

cindy mcallister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Sovie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Klunk  |  Overall Experience 
Rating:
5.0

The girl at the counter is always so helpful and friendly

Kathleen Ikmanis  |  First Impressions 
Rating:
1.0

My storage unit leaked and made all my stuff moldy, for two months I tried to contact someone about it. Poor job!

lissa bryson  |  Overall Experience 
Rating:
5.0

We are grateful for the clean unit we found when we moved our things. Checking in and checking out was easy to do. We'd use this facility again if we needed additional storage space.

Barbara McKee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Winter  |  First Impressions 
Rating:
2.0

I moved out of unit end of September 2021 door open no lock on it. Was never able to get a gate code that worked to let me in could only access it during office hours office manager rudest inconsiderate person I've ever met in my life and you want to charge me rent on it till November because that manager screwed up

Albert Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe Visceglie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne Docimo  |  Overall Experience 
Rating:
5.0

Great service

Jim Hart   |  First Impressions 
Rating:
3.0

Roof leaked. Mentioned it to management numerous times. Said maintenance takes long time to come out. Could actually see light through the roof in various spots. I had to cover things in plastic. Trash all over facility. I had 1 unit here and 1 unit down the street. Other company very clean compared to this site. Roof leaked for 3 months in Florida’s rainy season

Brian Corrigan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillian Hoague  |  Overall Experience 
Rating:
4.0

I really liked this place, the price was good and the people were friendly. The complex has aged some but very functional.

KARYLA lawson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BERNARD PASCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james boyd  |  First Impressions 
Rating:
5.0

Easy in and out. The on-site rep was helpful. Great perk for renting a trailer.

Timothy Hawn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Hawn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GARCIA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANE STONE  |  Overall Experience 
Rating:
5.0

The staff was awesome!! On both locations US 19 Hudson FL and US 52 . Thank you.

JUAN LOPEZ ORTEGA  |  First Impressions 
Rating:
1.0

I have left messages for the manager to call me as some of my things got wet. Not on did things get wet the ceiling left a mess all over everything in my storage. There was rat crap all over my totes and floor. The storage door which was mention numerous times was never fixed. The manager NEVER returned my calls.

EVELYN SEYMOUR BURNETTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Tsengouras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Barnes  |  Online Move In 
Rating:
3.0

I didn’t have a chance to move in. The unit that was given to me ended up being rented to someone else. Very disappointed with this. Staff wasn’t flexible about giving us a different or bigger unit for the same price. Ended requesting a refund.

Regis De Lima  |  First Impressions 
Rating:
3.0

Very disappointed of what happened yesterday. I got an unit that was supposed to be available but come to find out after driving all the way to the unit it was rented to someone else. Staff didn’t want to give me a bigger one that was available for a month at the same cost. so I had to ask for a refund. And no receipt of a refund staff could print.

Regis De Lima  |  Overall Experience 
Rating:
2.0

My mom stuff was ruin leaks mouse droppings and chew on everything. I'm very disappointed and as many Storage place I rented from i never seen it bad

Sharon Marrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Quinn  |  Overall Experience 
Rating:
5.0

I think her name is Lillian but if not sorry for bothering the name. She was amazing. I forgot to call to let them know I moved out and I received the most pleasant phone call advising me of my options. A lot of people leave comments only when the service is less than stellar. This Uhaul does just what is needed. Appreciate the service level!

Darrell McMillon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Maguire  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Margaret Meyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Barnes  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DIANE STONE  |  First Impressions 
Rating:
5.0

Very clean,very nice place. It was convent and well maintained. Would be glad to use this facility again.

Nancy Colwell  |  Overall Experience 
Rating:
2.0

1st unit had has a roof collapse. There was a lot of debris. Obviously, unit had not been checked. 2nd unit ceiling was ok but also had bricks and trash left by previous customer. I had to ask the agent to bring a broom and sweep it out.

irene patino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula Stoll  |  Overall Experience 
Rating:
4.0

The first visit was good except our access code was not working.

JAMES SCHMOKE  |  Online Move In 
Rating:
1.0

The facility itself was fine but found mice in the storage unit so I could not put my belongings in there with mice in the unit

Roy Rainey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Maurer  |  Online Move In 
Rating:
2.0

Office reeks of dead animal. stinks like nonstop wet dog farts so unbearable that you can barely stand there long enough to complete a transaction. Staff kind intelligent and helpful particularly the girl with the great hair. She saved the transaction with her intelligence. She deserves a raise and hopefully will not be stuck working in a feces littered hellhole for much longer.

MATT ST AUBIN  |  First Impressions 
Rating:
5.0

When I went to move in a few days after renting there was a lock on the unit so I went to the office and found out that I was rented a unit that was already rented. Although there were no units the same size as what I had rented, the issue was resolved quickly.

Sharon Frazier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina justice  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Skylar jENKINS  |  Overall Experience 
Rating:
5.0

Jazmine was a pleasure, very friendly and helpful.

Kathy Ciago  |  First Impressions 
Rating:
5.0

My only complaint is that the door is extremely hard to get open. I can't do it and my 6'2 320 lb husband has difficulty

heidi thomas  |  Online Move In 
Rating:
4.0

I had difficulty closing the latch to line up the holes to insert my lock. Nearly every time I had to fetch one of the girls to come down and do it for me. They sprayed and often just let the first hole line up and locked it. It was ALways tricky!

JoAnn Winchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Flesher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laverna O'Grosky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Dunphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tavares harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Black  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Fanter  |  First Impressions 
Rating:
5.0

Friendly, efficient and clean facility

Ira Bristol  |  First Impressions 
Rating:
5.0

Me gustaron sus precios competitivos y su atención Gracias

Carlos Munoz Luis  |  First Impressions 
Rating:
4.0

So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.

michael drake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Dunphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glen Harper  |  Overall Experience 
Rating:
3.0

I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.

Karen Villaroman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA BURGESS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Morton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela ressa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Vorce  |  Overall Experience 
Rating:
5.0

Not needed. This U-Haul facility is the best!!

DAN LARUSSO  |  Overall Experience 
Rating:
5.0

Everyone at the facility is friendly and always willing to help and answer any questions.

JC Moots  |  Overall Experience 
Rating:
5.0

Great staff.... very knowledgeable ....super friendly ...love them .

aida finch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela ressa  |  Overall Experience 
Rating:
3.0

I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.

Larry Enrici  |  Overall Experience 
Rating:
5.0

Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.

aida finch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pearl williams  |  Overall Experience 
Rating:
2.0

The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.

kevin smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbet Zimmerman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela ressa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Koczenasz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spencer Gallagher  |  Overall Experience 
Rating:
5.0

Always perfect is the only way to describe the service and attitude.

ronald larusso  |  First Impressions 
Rating:
5.0

Great experience

Jourdan Kraemer  |  Overall Experience 
Rating:
5.0

The manager there was very helpful at all times very professional we would highly recommend to others

LILLY PEREZ  |  Overall Experience 
Rating:
5.0

The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quickly

Kenneth Tumlinson  |  First Impressions 
Rating:
5.0

Nice clean and organized place friendly staff

Leslie Bostick  |  First Impressions 
Rating:
5.0

Good customer service

enrique ortiz  |  First Impressions 
Rating:
4.0

Friendly, knowledgeable staff!

Darrell Edwards  |  First Impressions 
Rating:
1.0

After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLE

CELESTE BOYETT  |  Overall Experience 
Rating:
5.0

Great customer service

william Coleman  |  Overall Experience 
Rating:
3.0

The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.

MICHAEL HUCKABY  |  Overall Experience 
Rating:
3.0

Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.

Joanne Domingo  |  Overall Experience 
Rating:
4.0

N/A

Eileen Williams  |  Overall Experience 
Rating:
5.0

Lobby is way too small though.

Sherri Ogden-sonntag  |  Overall Experience 
Rating:
5.0

Kat is awesome!

William Logan  |  Overall Experience 
Rating:
4.0

used other storage facilities and was not satisfied with up-keep.

John Reina  |  First Impressions 
Rating:
5.0

Very well run. Friendly staff.

William Logan  |  First Impressions 
Rating:
5.0

She was very helpful, and professional and the pricing was good

LILLY PEREZ  |  First Impressions 
Rating:
5.0

Convenient location, easy to find.

George Mock  |  Overall Experience 
Rating:
5.0

Young lady that helped me was a real sweetheart. Tried to accommodate my needs.

melenda stephens  |  First Impressions 
Rating:
5.0

Very satisfied

john kimble  |  Overall Experience 
Rating:
5.0

Very helpful and wonderful customer service I would highly recommended them

christine Falco  |  First Impressions 
Rating:
5.0

Quick. Friendly.

REGINALD ADKINS  |  Overall Experience 
Rating:
5.0

very helpful and very nice.... U-Haul rules....

Lazaro Valdes  |  First Impressions 
Rating:
5.0

Very pleasant transaction and location.

George Mock  |  First Impressions 
Rating:
5.0

Easy, fast and convenient. 5 stars

HARRY SCHWARZ  |  First Impressions 
Rating:
5.0

Excellent superior quality courteous knowledge

john kimble  |  First Impressions 
Rating:
5.0

Very good service..

Rosedonna Hannigan  |  First Impressions 
Rating:
5.0

The people who run the facility have always been fantastic to work with!

BARBARA KELSHAW  |  Overall Experience 
Rating:
5.0

Everyone was great

NATASHA DEES  |  First Impressions 
Rating:
2.0

Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!

Bobby Smith  |  Overall Experience 
Rating:
4.0

Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .

CRAIG FENTON  |  First Impressions 
Rating:
5.0

All was well...will use them again

Leah Faircloth  |  Overall Experience 
Rating:
5.0

The staff was very helpful and the storage unit was clean.

Michele ROMEO  |  Overall Experience 
Rating:
5.0

Thank You for excellent service

William Hardin  |  First Impressions 
Rating:
5.0

Very nice staff and very reasonable prices!

Raymond Zucco  |  Overall Experience 
Rating:
5.0

I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.

Nancy Hennagir  |  Overall Experience 
Rating:
5.0

The young lady that checked us in was rofessuonal, courteous and very efficient.

Michele ROMEO  |  Reservation 
Rating:
1.0

Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.

Bobby Smith  |  Overall Experience 
Rating:
5.0

Very nice place with friendly people.

Kelsey Richardson  |  Overall Experience 
Rating:
2.0

Not large enough space as needed. Not 24 hr access.

robert sayer  |  Overall Experience 
Rating:
3.0

Longer hours to access unit would be helpful.

PAMELA RESSA  |  Overall Experience 
Rating:
5.0

Cats was very professional and very me ! She is a awesome person

Carlos Garcia  |  Overall Experience 
Rating:
2.0

Overpriced and no pro rating for fees. Forced to buy a month I didn't need

Brian Watson  |  Overall Experience 
Rating:
5.0

The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.

TJ Mchugh  |  Overall Experience 
Rating:
1.0

I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.

Joseph Andreadakis  |  Overall Experience 
No reviews have been submitted for this location.

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