Customer Reviews for U-Haul Moving & Storage at Michoud Blvd

1,061 reviews

4449 Michoud Blvd   New Orleans, LA 70129
(South of Chef Hwy just over the railroad tracks, 1/2 mile from the NASA space facility)

(504) 254-1140

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(504) 254-1140

4449 Michoud Blvd
New Orleans, LA 70129
(South of Chef Hwy just over the railroad tracks, 1/2 mile from the NASA space facility)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Management was very arrogant,not helpful and very unprofessional I may give another U Hual a chance but never again at the Michoud facility. Poor choice of leadership for a professional company like U-Hual.

Maxwell Montrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rochelle White 
Rating:
1.0

When James open the trunk to show me how big it was there was roaches in the truck… then when I dropped the truck off the tall ugly (inside and out) guy Donald Acox tried to double my rental fee. He had VERY POOR costumer service and spoke as if he wanted a confrontation but I didn’t give him any of my blessed energy. He needs retraining BAD & SOON

Rosetta Gabrial 
Rating:
1.0

Terrible front desk rep. Terrible experience. Should have just used the app to book and avoid front desk encounter. Absolutely no experience renting and the front desk rep did not help or was courteous regarding explanation of rental. Honestly should of just done online instead of dealing with someone who dislikes dealing with in person customer

Jonathan Pham 
Rating:
1.0

Not professional U-Haul needs to take accountability for the way the trucks are I drove 11 miles and I was charged for 22 miles I will not be returning to any location

Tasha Edwards 
Rating:
5.0

Customer did not leave a comment.

Carl Monroe 
Rating:
5.0

Customer did not leave a comment.

Genuine Lokey 
Rating:
5.0

Customer did not leave a comment.

Alana Cain 
Rating:
5.0

Mr Donald gave great customer service

Jacquetta Taylor 
Rating:
3.0

rodent evidence

pamela carrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemburk Bodden 
Rating:
5.0

Customer did not leave a comment.

Darnell Fogan 
Rating:
5.0

Customer did not leave a comment.

Donnetta Smith 
Rating:
5.0

Customer did not leave a comment.

Lisa Berniard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Knox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonathan Barmore 
Rating:
5.0

just provide same quick courtesy service and fast pickup for customers

My Nguyen 
Rating:
5.0

Mr.Donald and staff were great.

Larry Ramee 
Rating:
1.0

Allow customers to review photos of the equipment if there is ever a dispute of damage to equipment. Rather than tell them that they are responsible for equipment they took possession when you knowingly did not do the walk around of the equipment with the customer and did the hook up before their arrival.

Eric Alsup 
Rating:
1.0

I didn’t like the way the Associte looked @ me like I was a bum or something good thing I didn’t slap her or sick ma girl on ha Bitch playing with a mofo

Albert Willams 
Rating:
3.0

Customer did not leave a comment.

Amy Rowland 
Rating:
2.0

Better customer service and better trucks.

Zelda Williams 
Rating:
1.0

The can of the truck was dirty when we picked it up and the worker at the pick up place was very rude and made the whole experience poor and confusing.

Jacy Cate Vernon 
Rating:
5.0

Customer did not leave a comment.

TYRONE WIGGINS 
Rating:
5.0

keep same level of service

My Nguyen 
Rating:
5.0

Customer did not leave a comment.

John johnson 
Rating:
1.0

The àssociate was ẞHITT6, V3RY UÑP4OFESS8OÑAL, & rather RUDE¡!!¡¡ THÀT l9ca5ion SH97LD BE CLOSED¡!!¡!

keith duckett 
Rating:
2.0

I didn't rent anything from Uhaul, but they keep sending me email as though I did. I tried to respond that they have the wrong email address for their customer (who's last name is similar to mine,) but there is no way to reach them because all their automated emails are sent from an address that doesn't accept replies. If you rent from this U-Haul location, double check that they've got your email address correct!

Jamel Brown 
Rating:
5.0

Customer did not leave a comment.

pablo Ramirez 
Rating:
5.0

Customer did not leave a comment.

Kim Byrd 
Rating:
2.0

I called Donald regarding renting a one way 26’ truck to McComb, MS. Donald was busy and told me that he would call me back. Donald never called me back. I ended up having to do the footwork myself and renting the truck from the Tulane facility.

JULETA JACQUES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Gaspard 
Rating:
2.0

I recently decided to remove my belongings from the Michoud facility. I spoke with a worker on Saturday 10/14/23 and told him I was moving my belongings out . He said you pay for the month at the end of the month and not the beginning. I was finalizing my move out. I came th get my last thing s on Sunday and took the lock on Sunday. Monday I spoke sleigh an employee and confirmed I was finished moving out and the unit was clean and not locked. I was suppose to get a call from the manager . Tuesday morning I received a call that I was 3 days late and he would talk to the manager. Tuesday evening a received a text with a receipt of payment that I did not authorize. I am very upset I never spoke with the manager but a payment was taken without my permission. Is that how U Haul does business. I would like a call from someone explaining.

Derek Dunbar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gladys Dedrick 
Rating:
5.0

Customer did not leave a comment.

Nashia Pierce 
Rating:
5.0

Customer did not leave a comment.

RODERICK SMITH 
Rating:
3.0

The Representative at the Michoud Blvd location kept giving me a hard time. I called the 800# and reserved a truck for 24 hours. I followed up with a call to confirm my reservation 2/3 days before my pickup at the Michoud Blvd location and the gentleman who answered the phone confirmed my reservations but said I could only keep the truck for 8 hours. I explained I reserved it for 24 hrs and he said I couldn’t keep it for 24 hrs (he tried to explain why I couldn’t but I didn’t understand) i asked him why would they give me 24 hours, he told me they don’t get to make decisions at his store. I told him okay and kept my reservation. I called the 800# again and the Rep confirmed that I could rent from that location 24 hrs and she put it back to 24 hours. The morning of my rental I called the 800# that morning and spoke with Kim she confirmed my reservation and that it was for 24hrs. Later that day before my pickup I received a called from UHaul the gentleman said he was calling to confirm my reservation and that I would have to return the truck by 7 am (this was the same person who told me the first time that I could only keep it for 8 hrs) I asked him why and this time he said that it was reserved for another person at 7am. I asked him why would they reserve a truck for 24 hours if it’s scheduled for someone else. He said they scheduled but they don’t know what’s going on with his store. I hung up with him and called the 800# and got Kim again. Told her this guy is telling me I can’t reserve the truck for 24 hours because it was reserved for someone at 7 am. She said it was not and told me to keep it for the 24 hours. I wasn’t confident in what she was saying because at this point I don’t know what’s going on. She told me to hold on she was calling him and came back to me and said I have the truck for 24 hours. It was a stressful time for me trying to move and then having to keep calling U-Haul to make sure I could get what I needed was unacceptable.

Kim Salter 
Rating:
5.0

Customer did not leave a comment.

Roland Cagler  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tara Mesley 
Rating:
5.0

The young lady that helped me was so nice and professional! She knew exactly what she was talking about

Johnny Breaux 
Rating:
3.0

The office is extremely warm. No air flowing. It is cooler outside than inside the building. I would have giving 5 stars if the building wasn't so hot.

Phyllis Barrow 
Rating:
5.0

Very easy and very professional process and no issues with service customer service was excellent thanks so much for everything

Tonya Robinson 
Rating:
5.0

nothing

Larry Dace Sr 
Rating:
4.0

Customer did not leave a comment.

Brian Jackson 
Rating:
2.0

Customer service skills need to improve and when it was time to check in my truck it was not allow me to check in after hours

Charmaine brown 
Rating:
5.0

Customer did not leave a comment.

Kevin Williams 
Rating:
5.0

Customer did not leave a comment.

Brandon Wood 
Rating:
5.0

Customer did not leave a comment.

James Shinn 
Rating:
3.0

Make the dropbox noticeable and make the trucks scan detetable.

Keith Riley 
Rating:
5.0

Good

Cristhian Maldonado 
Rating:
5.0

Customer did not leave a comment.

Brandon Delatte  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nichole Robinson 
Rating:
5.0

Customer did not leave a comment.

CARL GETHERS 
Rating:
5.0

Customer did not leave a comment.

CARL GETHERS 
Rating:
2.0

Upon pickup the computers went down delaying our schedule. When returning the truck, the facility was opened but there were no employees there for at least 20 minutes. This location will always be a last resort.

Antia Taylor 
Rating:
4.0

Customer did not leave a comment.

ARTHUR THOMPSON  |  Overall Experience 
Rating:
5.0

Very good customer service.

QIANA MUSE 
Rating:
5.0

Customer did not leave a comment.

Harry Eves 
Rating:
5.0

Customer did not leave a comment.

durell blue  |  Overall Experience 
Rating:
5.0

Everything & everyone was great I’m recommending U-HAUL to a friend who is moving in a few weeks so thanks and I hope she have the experience I had

Cynthia Jenkins 
Rating:
5.0

Client rep and manager were expedient and helpful in getting me checked in and assisting with resolving schedule issues.

Brittney Spears 
Rating:
5.0

Good

Terrell Flagge 
Rating:
4.0

Customer did not leave a comment.

DonaLee Kolva 
Rating:
5.0

Customer did not leave a comment.

JEROME FARINAS 
Rating:
5.0

Customer did not leave a comment.

Darren Paige  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myquelle Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole Robinson 
Rating:
5.0

Customer did not leave a comment.

Nicole Brown 
Rating:
5.0

Customer did not leave a comment.

Myquelle Jefferson  |  First Impressions 
Rating:
5.0

Yes, great my!

Lue Paige  |  First Impressions 
Rating:
5.0

Donald is very helpful and knowledgeable

Germale Elphage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINA COX  |  First Impressions 
Rating:
5.0

The service was nice they were friendly and also had good customer service.

QIANA MUSE 
Rating:
5.0

Customer did not leave a comment.

Alberta Gremillion 
Rating:
5.0

The truck we had was swerving from Lane to Lane all over the interstate and need a wheel alignment bad. Thanks

Constance Labostrie 
Rating:
4.0

Customer did not leave a comment.

Stephanie Benard 
Rating:
5.0

Great customer service! Thanks Dennis

Ashley Miller 
Rating:
5.0

Everything was fine but the gas the paperwork said that it had three quarters of tank of gas and it only had a half a tank of gas in the truck I had to put it back on three quarters of a tank when I bought it back so I feel I was ripped off out of an extra $20 of gas other than that everything was fine

MICHAEL PERRY 
Rating:
5.0

Thank you!!!!!

Genese Roberts 
Rating:
5.0

Customer did not leave a comment.

Donald Burkhardt 
Rating:
2.0

Don’t book rentals an hour before the location opens. Also hire agents with better dispositions and customer service training.

Randy SMITH 
Rating:
5.0

Customer did not leave a comment.

victoria pierre  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Earl Poole  |  Overall Experience 
Rating:
5.0

fast pickup and easy drop off thru app

My Nguyen 
Rating:
5.0

Nothing the 3 Ds are Excellent men on you all team keep up the good work from 2 years ago till now they are great

Anna Charles 
Rating:
5.0

Customer did not leave a comment.

Aaron Lowe 
Rating:
5.0

Amazing service, thank you. Is was excellent.

francisco diego 
Rating:
3.0

My stuff started getting mildewed

Rose Fenceroy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY RHODIES 
Rating:
5.0

fast and friendly pickup service

My Nguyen 
Rating:
5.0

The staff was always attentive, respectful and supportive. If ever I need storage again, I would definitely select this location.

NIKI CAVITT  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Glynn Johnson 
Rating:
5.0

good service and equipment

My Nguyen 
Rating:
3.0

Customer did not leave a comment.

Margaret Mathieu 
Rating:
4.0

The agents inside and outside were pleasant and willing to assist as needed. The location is remote, but that makes it all the better because it's off the beaten path and I love it.

Teneha Brown 
Rating:
3.0

Customer did not leave a comment.

Dameka Steele 
Rating:
5.0

Customer did not leave a comment.

Leonard Bradstreet 
Rating:
4.0

Customer did not leave a comment.

James Johnson 
Rating:
5.0

I called in and spoke with Donald about hitch services. He went above and beyond to get me in the next day with fast installation. Great communication skills

Dwight Graham 
Rating:
5.0

Customer did not leave a comment.

Joshua Jones 
Rating:
5.0

Customer did not leave a comment.

ERIC WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

My Nguyen 
Rating:
5.0

Customer did not leave a comment.

Condria Wicker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK MADARY 
Rating:
5.0

Great place!

Jonathan Klein  |  First Impressions 
Rating:
3.0

The guy who checked me in had a bad attitude

tierra Aubert 
Rating:
4.0

Customer did not leave a comment.

adrian Schwartzmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Roland 
Rating:
5.0

Customer did not leave a comment.

Fralando Oats 
Rating:
5.0

Customer did not leave a comment.

Norman Pride  |  Overall Experience 
Rating:
1.0

The truck broke down and Brentwood, TN was only the drop off location because that is where the truck had to be towed! I had to pay for people to move my furniture from one truck to the other and I have still not been reimbursed for this

Leslie Taylor 
Rating:
5.0

Had a bad trailer the car fell off while unloading it

Perry alexcee 
Rating:
3.0

considering i brought back the trailer i rented for a full day use after only 1 hour because i could not use it (ramp was not wide enough) and was told i would be getting a refund when the manager returned to the office, yet didn't get one. i would maybe not lie to potential future customers, to which i, and everyone i know, will not be.

Nicholas Licciardi 
Rating:
5.0

Customer did not leave a comment.

KRISTINE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Gabriel Alphonse  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Latoya Thomas 
Rating:
1.0

Bad customer service

Ellishia Mason 
Rating:
1.0

Customer did not leave a comment.

Latashia Anderson 
Rating:
5.0

Customer did not leave a comment.

WAYLAND COLLINS  |  First Impressions 
Rating:
5.0

Excellent Service

Deborah Nelson 
Rating:
5.0

Excellent service

ASHLEY ALLEN 
Rating:
4.0

Customer did not leave a comment.

Pamela Carrie  |  Overall Experience 
Rating:
3.0

Have the guy show you how to install vehicle onto trailer correctly, clean the cab of the truck

Kendall Hastings 
Rating:
5.0

I had a great experience. Great job UHAUL Michoud.

Paul Carrera 
Rating:
5.0

Customer did not leave a comment.

Robert Brandt 
Rating:
5.0

Nothing at all service and staff was excellent

Alice Spencer 
Rating:
5.0

Customer did not leave a comment.

Tynessia Phillips 
Rating:
4.0

Very Nice Manager. He always helpful. Great Job!

Sylvia Keppard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carnell Lipscomb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alton Preston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gail collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Ruffin-Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teleka Edwards  |  Overall Experience 
Rating:
5.0

Our storage experience was excellent! Thanks so much. You are appreciated!!🤗

diedra wilhike  |  Overall Experience 
Rating:
3.0

Cxxxccc

Karen Galvez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayland Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiondrae Sheppard  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jada Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana Stratton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shonda McField  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DELROY COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace Gioustovia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenice Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice Harrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernice Harrell  |  First Impressions 
Rating:
5.0

There was excellent because the staff was helpfull

Melinda Thomas  |  First Impressions 
Rating:
5.0

Very helpful

JERMAIN WORTHY  |  First Impressions 
Rating:
5.0

Very friendly

Eddison Johnpire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER FAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allegra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon cutler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIKA HAWTHORNE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiera Lotts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Myers  |  Overall Experience 
Rating:
1.0

The units are advertised as climate control but there was a leak in our unit. Our belongings were not only soiled with water but rodents got access to the unit. There was feces every where.

carlos scipio  |  Overall Experience 
Rating:
5.0

Great store, great service with helpful and friendly staff!!!

marquita simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racquel Scott  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Place was very well kept and clean. I would definitely use this facility again for my storage needs. I only moved out because I have a house big enough to store all my goods. Otherwise I would have continued my lease at U-Haul. Thanks for an awesome experience.

Jerome Anthony  |  Overall Experience 
Rating:
4.0

The location is kind of far out there but it was clean and decent

Deanna Fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latania clayton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAMEKA WARREN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kiana williams  |  Overall Experience 
Rating:
1.0

Very poor experience. Was told that my storage unit was climate controlled when I signed the contract. We did not do a walk thru so I took their word that it was, in fact, climate controlled. In the next few days, I loaded up two trailers only to find out my unit was NOT climate controlled when I opened it. Also, I've yet to talk to Alvin, the store manager, to cancel this contract. I have called several times with voicemails. No call backs have been returned.

Janathan Prior  |  Overall Experience 
Rating:
5.0

I appreciate administration the manager of the Michaud location for their understanding and patients

heath boutan  |  Overall Experience 
Rating:
5.0

The staff has always been friendly and helpful no matter what time I showed up @ the facility They all know my car name and face I have visited another nearby facility because the system wasn’t operational to make a pymt and the staff there were also friendly and helpful Thx Uhaul for hiring exceptional staff and Mgmt

klydeitta DAVIS  |  First Impressions 
Rating:
4.0

I was disappointed when I reserved my storage and I was told that my furniture would fit a 2/3 home but when arrived it was to small for me so I had to purchase another one. The customer service was great Michoud.

TAMEKA WARREN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darius Wilson  |  Overall Experience 
Rating:
5.0

Thanks for your help and I appreciate it 😊

Sharon Keys  |  Overall Experience 
Rating:
5.0

Mr Alan was great to work with I really appreciate everything.

Dana Nelson  |  Overall Experience 
Rating:
3.0

Your associate wasn’t prepared for reservations it was a bit trying but he completed transaction

heath boutan  |  First Impressions 
Rating:
5.0

Alvin and Albert were professional in all the contacts with both of them. God job!

Janet Brealy  |  Overall Experience 
Rating:
5.0

Thanx for everything

ANDREW PAYTON  |  Overall Experience 
Rating:
5.0

The agent was very helpful and courteous. Great customer service!

Janet Brealy  |  First Impressions 
Rating:
5.0

No comment

Crystal Robichaux  |  Overall Experience 
Rating:
5.0

Thanks to Alvin for a great experience. I'm sorry I didn't rent a storage space due to finding a location closer to home. Thanks

ALVEREZ STAMPLEY  |  Reservation 
Rating:
5.0

The Representative With Above And Beyond To Accommodate Me, I Truly Appreciate Them For Assisting My Family.

Maranda Baptiste  |  Reservation 
Rating:
5.0

Ms Lisa is amazing she was such great help and so was the other staff members

jeannice mitchell  |  Overall Experience 
Rating:
3.0

The employees was average. The place itself is, Old and Outdated !! Really I'm Not, content...

Sophia Farve  |  Reservation 
Rating:
5.0

The staff was helpful and friendly.

Hong Phan  |  Overall Experience 
Rating:
4.0

I just wished I could’ve picked up my truck from the same place where my unit was located

ALEXIS DOLMO  |  Overall Experience 
No reviews have been submitted for this location.

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