Customer Reviews for U-Haul Moving & Storage at Main St

5,325 reviews

1206 N Main St   Bloomington, IL 61701
(Bus 51, Across the street from Weslyn Univ)

(309) 829-3337

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(309) 829-3337

1206 N Main St
Bloomington, IL 61701
(Bus 51, Across the street from Weslyn Univ)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Took almost 5 hours for a hitch installment/wiring. Also my appointment was originally scheduled for 3/1. Took day off work. Got there only to be told they put me down for 3/11. Had to take another day off work. Friendly staff tho. Uhaul sent me the wrong wiring but luckily they had the one i needed at the store.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Georgia Y.  |  First Impressions 
Rating:
5.0

N/A

RENEE G. 
Rating:
4.0

The staff has always gone above to help me out!

Jeffery S.  |  Overall Experience 
Rating:
5.0

Andrew & Jenny always exceed my expectations.

Ann E. 
Rating:
5.0

Yet again, Andrew & his team made the rental process easy and pain-free. Our Girl Scout council will continue to rent with them for our UHaul needs!

Emma M. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Lamar R. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Paige B. 
Rating:
5.0

Customer did not leave a comment.

the D. 
Rating:
5.0

Andrew and his team make renting a UHaul super easy. Always a pleasure to work with!

Emma M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
4.0

Make the entrance more clear for those who are new to the area.

Tom T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Everyone there was very friendly and helpful!

Jeffery S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBEKAH M. 
Rating:
4.0

The lady at the counter was so nice and seemed concerned about my situation and wanted to do all she could to make sure everything went smoothly!

Jeffery S. 
Rating:
5.0

Equip was all of the above and at check in the agent met us at the truck for a quick return process.

James S. 
Rating:
5.0

Great customer service

Bonnie K. 
Rating:
4.0

Thanks for inquiring. Have someone separate for the phones. It's a lot for a person to handle walk-ins and the calls. Maybe just part time if a full time worker would impede on the budget/finances of the company

Indea P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Truck had transmission problems and couldn't switch 1st to 2nd. It just kept revving the engine until you got to 25 mph. Engine light came in after 1st 50 miles. Brakes were squealing.

Tamara O. 
Rating:
2.0

Good job!

yorwin R. 
Rating:
4.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

The problem was with the website

Barbara Ann K. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

stacey b.  |  Overall Experience 
Rating:
4.0

Staff was extremely helpful and friendly.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

The staff was more than great. I unexpectedly needed a storage unit as I had rented a truck from you for a move from out of state, and there wasn’t enough room in my temporary storage for all of my furniture. I called and asked if there was an available first floor unit, and there was. The man volunteered that they were open until 7pm. When I got there it was obvious they were expecting me. The staff could not have been more pleasant and helpful. The showed me to the very clean unit and how to use the lock. I could not have asked for a better experience! They treated everyone in the store and on the phone with the same courtesy. 5+ stars!

Katherine T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Very good expo

Rich C. 
Rating:
4.0

Customer did not leave a comment.

Tabitha H. 
Rating:
5.0

Customer did not leave a comment.

tamara W. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

The staff was extremely helpful!

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Darion D. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

Schancez B.  |  Overall Experience 
Rating:
4.0

Requested an appliance dolly when I reserved truck but was not provided when I picked up truck. Store was closed so could not get one. Had issue with pick up on the app but customer service was quick and able to resolve problem.

Samantha N. 
Rating:
5.0

Helpful and kind staff.

Jennifer R. 
Rating:
5.0

Manager Andrew K was completely understanding and so helpful with a special circumstance that I had. He is a dream employee and I hope that he is appropriately acknowledged by this company!! the best customer service ever!!

kirby B. 
Rating:
5.0

Customer did not leave a comment.

ALAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janelle W. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Customer did not leave a comment.

Tashana T. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
5.0

Customer did not leave a comment.

Lora P. 
Rating:
4.0

Customer did not leave a comment.

Britanie H. 
Rating:
5.0

Just keep on doing what you are doing Thanks

Matt B. 
Rating:
5.0

Excellent customer service. Quick and harmless process. Happy customer.

Phil Y. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Front desk staff was great! The woman who helped us is always easy to work with.

Susan S. 
Rating:
4.0

Make the rear view mirrors on the trucks adjustable by the driver. Either manually or electronically.

Ted L. 
Rating:
5.0

Excellent customer service. Check in and out was fast and efficient.

John L. 
Rating:
4.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Very efficient group.

Rhea M. 
Rating:
3.0

Same as above

Tara G. 
Rating:
5.0

Thank you for the excellent service!

Daniel M. 
Rating:
3.0

The person checking out the equipment could have been a little nicer. She pulled the truck around then as I was talking to the person who took me she just left the truck there. I went in and asked if I was okay to take it. She just said yes and said she didn't see me? I was a car length away talking to a person in the car.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Ann K. 
Rating:
5.0

Everything was perfect. It was easy and fast.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

steve L. 
Rating:
5.0

Customer did not leave a comment.

Mikhayla H. 
Rating:
5.0

Person who helped us was kind, patient, and funny.

Marisa R. 
Rating:
5.0

This has been the best location I have used. They are 100% accomodating, friendly and professional.

Nancy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cordaro W. 
Rating:
5.0

Customer did not leave a comment.

LEAH A. 
Rating:
5.0

Had a slight change in the check in process, after hours. Not sure if the APP was an issue on taking phone photos or my phone, since ever time I rotated the phone, the photos were reset. (took me a while to figure that our.) but overall, rental and equipment worked great.

Martin B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

You have been more than wonderful. I can't rent a vehicle because I don't have Credit card. You were pleasant and nice and very accommodating when I forgot some of my personal belongings and saved them.forme to come back and pick them up!!!! Excellent service and great equipment. Have spread your name as who to rent from.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Andrew was great

Donald H. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
1.0

I picked up yhe box truck and drove approximately 1 mile. I stopped to get gas. When I git back in rhea truck, no engine turnover or lights,etc. I called uhsul dir assistance. I was told he had customer and could only do one thing at a time and to call roadside assistance. I ended upbilled 78.00 for finding the battery cable was loose. The truck was faulty and I had to pay the cost. I will not use uhaul again and will not endorse this specific uhaul.

Vickie R. 
Rating:
4.0

The drop off location was helpful.

Rich F. 
Rating:
5.0

Keep doing what you are doing. I felt you treated me the way you would want to be treated. That's a good business philosophy.

SEAN B. 
Rating:
4.0

Customer did not leave a comment.

TAMY C.  |  First Impressions 
Rating:
4.0

More parking

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

The staff was extremely helpful and professional while assisting with the rental and return.

Michael G. 
Rating:
5.0

I really appreciate that whenever I go into this location, staff and management are always friendly, helpful, and very professional.

Nancy H.  |  First Impressions 
Rating:
5.0

Andrew's team at this location are exceptional people to work with for my storage or truck rental needs. They always provide a top-notch customer experience. If I could give them a ten star review, I would.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
1.0

The o lyrics thing that hasn't been taking care of. Was my experience rental. I had exhauste fumes inside of cab. Took it to get it checked. Auto zones diagnostic as a catalytic converter needed replaced. 3 days sick falling asleep at the wheel and rest areas. Road side service told me yo get a hotel they would be out in the morning. Morning came roadside said there was no reason to have them come out and yo keep going. Couldn't take the fumes anymore. Stopped at mechanic. He wrote up a paper said the Doghousing was not latched or sealed. I ending up sick. Can't get a lawyer to take the case because t would cost me too much. I spent 1000 on gas to go 500 miles. 745 extra on rental on a bigger truck than I ordered. All I want is to be remebursted on, food, gas. Hotels, and rental for the extra days it took me to get from Arkansas to Illinois. Should only taking me 12 hours Took me 3 days because of not being able to drive sick. Call me plz 501 256 6439. Robin Cochran. Otherwise I will be forced to take this matter to the news channels from Illinois to Arkansas.

Robin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominic P. 
Rating:
1.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Went to wrong drop off but they help me get it so I could change location and drop it there

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Rachel c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison P. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Good

William W. 
Rating:
5.0

Customer did not leave a comment.

Schuyler S. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Nothing. All went smoothly. The guy working at the office was great and extremely helpful.

Ben M. 
Rating:
5.0

I rent trucks 8 times per year from this location, things always go smoothly.

Martin B. 
Rating:
5.0

Just have a flat rate that includes X amount of miles, would be especially beneficial for people just needing a vehicle for short distance moves

David C. 
Rating:
4.0

There was a billing discrepancy with the final invoice when I returned the rental. The manager and another employee quickly and efficiently resolved the issue. Thank You

Jim N. 
Rating:
5.0

Incredibly great customer service.

David S. 
Rating:
5.0

We received fantastic service. The staff was very friendly!

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

The staff was so helpful and kind. Thank you!

Kiara T. 
Rating:
5.0

Customer did not leave a comment.

kingsley a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
3.0

I have no problems with the storage facility and have been happy with the service. However the I had problems with the online service to automatically bill for storage every month. I would plug in the information, and it would not save it. First month, was late with payment because it did not save it. Next month I set a reminder to check, and had to input the information again. Finally with the third month it ran as it was supposed to. Frustrating.

Holly M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Saloni P.  |  First Impressions 
Rating:
5.0

The staff at this facility are very professional ,friendly,, and helpful.

karon P.  |  Overall Experience 
Rating:
5.0

Andrew was particularly helpful, thank you!

Kristen M.  |  Overall Experience 
Rating:
3.0

We had a dead rat in our storage unit and many bugs including roaches. I am sure the rat was from the construction site across the street and he WAS dead but it was GROSS. The gentleman working the day we checked out was very kind and dealt with the rat but it was extremely unpleasant.

JOHN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Kay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUTHER S.  |  Overall Experience 
Rating:
5.0

I would use y’all again

Robert O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trese n.  |  Overall Experience 
Rating:
5.0

Honestly the employees were super friendly and beyond helpful. They didn’t have to help me out but they did anyways! 10/10 recommend

Aaron K.  |  Overall Experience 
Rating:
5.0

Storage fine. But I need to make a claim for rental of uhaul.

Robin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

priscilla e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacey b.  |  Overall Experience 
Rating:
4.0

Very patient with me , caring and entertaining .

rebecca v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeRicco R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Schancez B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karon P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Overall Experience 
Rating:
5.0

Matthew and his team are awesome. Great customer service and they care about local customers.

Ann E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Precious P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Josephine C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzanne M.  |  First Impressions 
Rating:
1.0

I told them that I was going to come in and pay my remaining balance and they tool matters in they own hands and took the money off my debit card,the money that was on my card was to help me finish moving

Winston B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATILIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demitri C.  |  First Impressions 
Rating:
5.0

Staff was very friendly and polite and went above and beyond to provide excellent customer service.

dawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  Overall Experience 
Rating:
5.0

Manager Kaleb extremely friendly and helpful made it very easy to rent a truck and storage.

ARIANNA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  First Impressions 
Rating:
5.0

Ty for your business

Laureena G.  |  Overall Experience 
Rating:
5.0

the staff was amazing and super helpful. the initial space we requested was too small. They were able to quickly identify another unit that would work better. Overall really professional and friendly.

Julie C.  |  Overall Experience 
Rating:
4.0

I ended up getting two units based on what showed available online, but there looked to be larger climate controlled units I might have been able to just use one unit with.

Clayton S.  |  Online Move In 
Rating:
5.0

Andrew was extremely helpful! We forgot our keys to the trailer lock and he was able to cut it open. Otherwise we would have had to drive 4 hours to get the key! Super nice and pleasant!

Julie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dassou N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dassou N.  |  First Impressions 
Rating:
5.0

In the unit we had there was water damage. We did not have a lot of stuff. But someone might. When we moved in our stuff the place smelled like Pot. Not cool.

Adelaide S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTOINE S.  |  First Impressions 
Rating:
5.0

I always get really good service from my location. Matt is exceptional at his job!

JACQUELINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON R.  |  First Impressions 
Rating:
5.0

Excellent service

Michelle R S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Garrett C.  |  First Impressions 
Rating:
2.0

Matt the manager was very degrading every single time he spoke to me. I had a difficult time maintaining my storage unit and let him know that I was doing the best I could. The conversations were rude and demanding, and I felt very anxious trying to speak with him regarding my past due bill only due to the pandemic. His service was unprofessional, untimely, his staff was the same. I never write negative reviews but just the thought of having to deal with him one more time is why I just gave up on my stuff.

Angel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samina H.  |  First Impressions 
Rating:
5.0

Staff was excellent, knowledgeable, and very helpful with getting me set up with the right size truck and unit for storage.

Kenneth A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane K.  |  Overall Experience 
Rating:
5.0

Matt is Very knowledgeable and friendly! :)

Cathi S.  |  Online Move In 
Rating:
4.0

Friendly and willing to walk you through the storage units to find the best size.

Charles M.  |  First Impressions 
Rating:
4.0

staff was incredibly nice and helpful. only complaint is tiny parking lot and very crowded.

Greg W.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond in helping me clear out my unit, and delivered exceptional customer service.

bryan e.  |  Overall Experience 
Rating:
5.0

excellent service easy to work with

Anna P.  |  Overall Experience 
Rating:
5.0

They were helpful and made my moving experience real smooth

Mariah B.  |  First Impressions 
Rating:
5.0

The service was great! No hassle! The staff was awesome!

Manesha m.  |  First Impressions 
Rating:
4.0

Great people fast lines

Marcia H.  |  First Impressions 
Rating:
1.0

I was not pleased with the overall service received at this facility. Uncle Bills Storage in town is the place to utilize if you are in the storage market. Great pricing and great folks.

keith b.  |  Overall Experience 
Rating:
5.0

very helpful staff

Bojan P.  |  First Impressions 
Rating:
3.0

Didn’t know about free storage unit upon rental upfront.

isaiah b.  |  Overall Experience 
Rating:
5.0

Nice helpful people.

Irene D.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff

Dawn J.  |  Overall Experience 
No reviews have been submitted for this location.

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