Customer Reviews for U-Haul Moving & Storage at Main St

Rating:

3.0

The customer service representative at time of my drop off was not helpful at all, he didn’t even looking at my receipt and automatically he said no you can’t drop off here in this location, he was not friendly not even an eyes contact, not helpful very disappointed of his service, but luckily another rep said don’t worry about that I will help you,

Rating:

4.0

Nothing

Rating:

5.0

If you know of anyone that would be interested in helping customers move their belongings refer them to your customers.

Rating:

4.0

The mice got in my stuff and made homes in my stuff

Rating:

5.0

everything went well

Rating:

5.0

The girl who was at the counter she was really polite.

Rating:

5.0

The employee that rented and accepted return of the truck was exceptional. He went out of his way to assist me. The pickup truck was like new and made towing a large boat over 400 miles easy. Kudos...

Rating:

5.0

Great customer service skills

Rating:

5.0

Very on spot and professional customer service!!!!!

Rating:

5.0

The staff is always so pleasant and personable.

Rating:

5.0

Service was good.

Rating:

5.0

I am so satisfied with the services in the Main St, office, the lady was nice and diligent with the service......Excellent My disagreement was in the 755 Capitol Ave, Hartford, CT 06106 office, the customer service was unprofessional and nasty, and the young guy at the counter needed more education to talk with customers, a person like him can not be in the services area.

Rating:

5.0

Maria explained well and she professional in her job explaining every thing

Rating:

5.0

Very polite and kind…I enjoyed working with them and will be back.

Rating:

1.0

The Lady was racist, she bypassed us and served two customers then when it to our turn she told us the was down, then she asked where we come from originally, we were there for over an hour. She needs to treat everyone equally.

Rating:

5.0

Very clean place

Rating:

5.0

Thank you excellent service.

Rating:

4.0

N/A

Rating:

5.0

The Receptionist was very Professional a friendly that’s what customers service should be like a that will be a definite reason to recommend someone else.

Rating:

5.0

It was quick and fast also most of EASY !

Rating:

5.0

Very helpful and professional

Rating:

4.0

Computer systems must become easier and more efficient

Rating:

5.0

Great experience. Everything was explained to me and the staff was very friendly and helpful.

Rating:

5.0

Maria was fabulous, very helpful and very clear about all that I needed to know about renting the 20' truck. She is an excellent. Please thank her for me.

Rating:

5.0

Kind people

Rating:

4.0

Update internet service.

Rating:

5.0

The staff was nice feiendly.

Rating:

5.0

Keep up the great work, thank you!

Rating:

5.0

Nothing to improve. Keep up the good work.

Rating:

5.0

Had a great experience with Maria. Extremely helpful and was very personable.

Rating:

5.0

Definitely will rent again good people great customer service

Rating:

5.0

The app would not work for us at all, and the online checkin process worked but was incredibly slow. Surely we could do some of the scanning the license and stuff like that in advance?

Rating:

5.0

Hire more people - the amount of things required - picture in phone - picture of license - etc... Requires an experienced professional- if that's what you require, you should hire more people

Rating:

4.0

No complaints. Would like to see lower storage rates in the inner-city areas.

Rating:

5.0

Friendly employees. Excellent location

Rating:

5.0

Operator was excellent! Very courteous, professional. Will recommend this location to people.

Rating:

3.0

Make sure trucks are up-to-date with safety, making sure tools work like ramp, very dissatisfied with the truck. I hurt myself.

Rating:

5.0

In my experience it is the best place and especially because of its manager.maria

Rating:

5.0

Customer Service People were excellent!

Rating:

5.0

She was wonderful the boss lady ,her birthday is Oct 29 th, two kids 21 &26 I loved her ,she's the best ever

Rating:

5.0

Lucy is amazing wish she would work for me

Rating:

5.0

Very nice Very nice 👌 Good Job

Rating:

5.0

The Hispanic young lady took very good care of me.

Rating:

5.0

Lucy was extremely nice and helpful!!! She is truly the best at her job. Thank you for all your help Lucy!

Rating:

5.0

Maria and the staff very professional and friendly

Rating:

1.0

I need to speak to upper management I was scammed or defrauded and subsequently being ignored with attempts to make me the perpetrator not the victim. I awaits a response failing that I will recover my loses by legal action

Rating:

4.0

Just keep on doing what you guys are doing thank you very much!

Rating:

1.0

Your worker ask too many questions that has absolutely nothing to do with renting a uhaul, is this must be Spanish owned location? I made reservations for 24 hours and for some reason I had to bring the truck back earlier that 24 hours while all the trucks I left there the day before was still sitting there the next day, no I didn't finish my move and I had to pay someone else to use their truck. NEVER EVER AGAIN!!

Rating:

3.0

This location is more expensive than other locations.

Rating:

5.0

The staff was polite and friendly ,

Rating:

5.0

Several times maria would inform me over the status of my unit, which I gladly appreciated.i highly recommend uhaul storage to anyone. The staff was friendly and helpful each time I needed help.

Rating:

5.0

I was more than happy doing business with you guys.

Rating:

5.0

Friendly people n excellent service n very patient

Rating:

4.0

I did not use the storage and there was an error on the individual who helped me. Mistakes happen but he did not connect me with another Uhaul facility to service me. However the manager who helped me resolve my issue was very nice and helpful. I thank you for her fast response and action on my behalf. She was excellent across the board.

Rating:

3.0

I got a truck that should’ve been out of commission due to air conditioning not working. No adjustment was made to the bill nor was I given another truck.

Rating:

5.0

Helpful, friendly, and patient describes those who assisted me in so many ways. Maria and everyone, thank you all.

Rating:

5.0

The staff, especially the manager at this location are friendly, professional, and extremely helpful to customers. Their team went above and beyond throughout the whole rental process and made it less stressful for me. Great experience…Thanks so much!

Rating:

5.0

Excellent facility led by competent and experienced professional Maria

Rating:

4.0

Great customer service! The staff was very friendly and helpful - and took the time to explain the process.

Rating:

1.0

First of all I didn't rent the unit my boyfriend used my name and they never asked for ID and he was paying the bill he was late however they stopped texting & sending notices so if he didn't pay I wouldn't know and we never received anything state that the unit was behind and they was going to auction our belongings however I was told to show a payment for August

Rating:

4.0

Maria was excellent and professional

Rating:

5.0

Thank you all very much

Rating:

5.0

Thanks Tyrell for all your help

Rating:

3.0

Some of the staff except for one was very rude and unprofessional. The rest of staff excellent

Rating:

4.0

The was a LOT OF RAT FECES

Rating:

1.0

Poorly trained employees there was issues with giving me a key card , Very unprofessional staff as well

Rating:

5.0

Great place and respectfull

Rating:

1.0

I wouldn’t recommend this place to anyone, I wasn’t even able to move in to my unit due to the space being already occupied by the last renters, I had to go to a different Uhaul and pay just to be able to get everything situated. The crews tried helping but have no access to anything ! Do better please.

Rating:

1.0

My things was full of rat poop I had to throw everything out everything was covered in poop an pee just nasty never again

Rating:

5.0

All members of the staff were exceptionally polite, knowledgeable, and helpful. The common areas were well-maintained and clean. If I hadn’t moved out of the area I would’ve kept my stuff stored there Until it was no longer any need to.

Rating:

5.0

Staff and manager on site were awesome.

Rating:

5.0

The service at the Hartford Main Street location has been outstanding. I submit this survey to recognize Supervisor Deyedia as well as her entire team. They were all very kind and professional to me as well as other customers when entering the facility. They operate as a team. They were very helpful to me with storage information whenever I had a request. The storage site was well maintained at all times. I also want to recognize Ms. April Soto, who was also outstanding and managed the facility when I opened my account. She introduced me to Deyedia(who would later succeed her as site manager). I want to recognize her in this review as well because Ms. Soto was also a class person and shared with me that she was there temporarily to assemble a new operating team for the site. I appreciate the excellent team that she assembled. I also appreciated the great professionalism and leadership of Deyedia when she assumed operation of the site.

Rating:

5.0

Excellent Customer Service

Rating:

5.0

Sean And RJ are literally the BEST!! They made this moving experience a Breeze . Kind , Caring ,Respectful. Made sure I was comfortable in making decisions . They were patient and professional. I just really appreciated them.

Rating:

3.0

Some of the workers need more training in what they doing and how to properly communicate with customers and also never forget anything in their truck forgot a very expensive phone charger in one of the truck call the store couple minutes after drop the truck and they said that nothing was in the truck. Rent a storage unit and when came to the unit to put my stuff the unit was lock loose two days of work because of this inexperienced workers.

Rating:

5.0

I really appreciated staff making sure some of the minor inconveniences were taking care of ..

Rating:

4.0

Lights out for in hallway

Rating:

2.0

A lot of my things was ruined and damaged because of my species and mice eating through boxes and bags and tearing up my stuff

Rating:

3.0

1 problem, the lachets if that's the name, for the padlock to attached in , is very rusty not looking strong,need to be change.

Rating:

4.0

I had a wonderful experience with the representatives. They were all very helpful and caring. I came to uhaul at a critical time in my life and they gave a comfort in knowing my personal belongings were safe.

Rating:

1.0

Stole my belongings

Rating:

2.0

I moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.

Rating:

3.0

I just didn't like how they setup their monthly payments

Rating:

5.0

I found the staff to be very helpful and knowledgeable on the U Haul product.

Rating:

5.0

DiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT

Rating:

3.0

It took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.

Rating:

5.0

Ms. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!

Rating:

5.0

None

Rating:

4.0

I like the policy there.

Rating:

5.0

I never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.

Rating:

3.0

This new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.

Rating:

5.0

The manager was so kind, gracious and very helpful with me. Thank you!

Rating:

5.0

Great place will use again someday thank you

Rating:

5.0

Maria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!

Rating:

5.0

Manager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.

Rating:

4.0

Great customer service

Rating:

5.0

Probably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!

Rating:

4.0

Staff was very helpful

Rating:

4.0

I have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.

Rating:

1.0

I had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in

Rating:

5.0

The service was good

Rating:

5.0

Excellent staff and managers great place to store.

Rating:

4.0

The staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀

Rating:

1.0

It has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u

Rating:

1.0

I am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.

Rating:

5.0

Everything was very clean and the truck was there on time.

Rating:

1.0

I had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.

Rating:

5.0

The people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.