It was surprising how much of the check in and check out process was owned by the customer. I didn’t really appreciate how hands off the experience was. Also, there were French fries and an old McDonalds container under the seat when we picked it up. Not a huge mess but it was obvious that no one cleaned that.
Margaret mCustomer Reviews for U-Haul Moving & Storage at Main St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very excellent
Mark BHad to ask staff next day to close out rental in system which was not done evening prior.
MARGARET GThe customer service representative at time of my drop off was not helpful at all, he didn’t even looking at my receipt and automatically he said no you can’t drop off here in this location, he was not friendly not even an eyes contact, not helpful very disappointed of his service, but luckily another rep said don’t worry about that I will help you,
Neri BNothing
Corey GIf you know of anyone that would be interested in helping customers move their belongings refer them to your customers.
donna sThe mice got in my stuff and made homes in my stuff
DERRICK T | Overall Experienceeverything went well
MARGARET GThe girl who was at the counter she was really polite.
antonio mThe employee that rented and accepted return of the truck was exceptional. He went out of his way to assist me. The pickup truck was like new and made towing a large boat over 400 miles easy. Kudos...
PAUL BGreat customer service skills
brittany eVery on spot and professional customer service!!!!!
William MThe staff is always so pleasant and personable.
LaTanya SService was good.
WILLIS WI am so satisfied with the services in the Main St, office, the lady was nice and diligent with the service......Excellent My disagreement was in the 755 Capitol Ave, Hartford, CT 06106 office, the customer service was unprofessional and nasty, and the young guy at the counter needed more education to talk with customers, a person like him can not be in the services area.
Luis NMaria explained well and she professional in her job explaining every thing
Yanira CVery polite and kind…I enjoyed working with them and will be back.
CATRINA PThe Lady was racist, she bypassed us and served two customers then when it to our turn she told us the was down, then she asked where we come from originally, we were there for over an hour. She needs to treat everyone equally.
Patience KVery clean place
Larry DThank you excellent service.
Paul TN/A
Lisa EThe Receptionist was very Professional a friendly that’s what customers service should be like a that will be a definite reason to recommend someone else.
Patricia DIt was quick and fast also most of EASY !
CORESSA DVery helpful and professional
Wilfredo SComputer systems must become easier and more efficient
ANNETTE R | First ImpressionsGreat experience. Everything was explained to me and the staff was very friendly and helpful.
Wendy WMaria was fabulous, very helpful and very clear about all that I needed to know about renting the 20' truck. She is an excellent. Please thank her for me.
JENNIFER KKind people
Jose BUpdate internet service.
paulette sThe staff was nice feiendly.
hazel fKeep up the great work, thank you!
Angelina SNothing to improve. Keep up the good work.
roxann gHad a great experience with Maria. Extremely helpful and was very personable.
Rosaura CDefinitely will rent again good people great customer service
gaston RThe app would not work for us at all, and the online checkin process worked but was incredibly slow. Surely we could do some of the scanning the license and stuff like that in advance?
Zack WHire more people - the amount of things required - picture in phone - picture of license - etc... Requires an experienced professional- if that's what you require, you should hire more people
Deborah DNo complaints. Would like to see lower storage rates in the inner-city areas.
Essien E | Overall ExperienceFriendly employees. Excellent location
JOHN KOperator was excellent! Very courteous, professional. Will recommend this location to people.
james kMake sure trucks are up-to-date with safety, making sure tools work like ramp, very dissatisfied with the truck. I hurt myself.
Juan DIn my experience it is the best place and especially because of its manager.maria
Armando VCustomer Service People were excellent!
Nancy CShe was wonderful the boss lady ,her birthday is Oct 29 th, two kids 21 &26 I loved her ,she's the best ever
Larvett HLucy is amazing wish she would work for me
Douglas BVery nice Very nice 👌 Good Job
Louis SThe Hispanic young lady took very good care of me.
Tamara BLucy was extremely nice and helpful!!! She is truly the best at her job. Thank you for all your help Lucy!
Edwina DMaria and the staff very professional and friendly
Wilfredo SThis location is more expensive than other locations.
Desiree W | Overall ExperienceThe staff was polite and friendly ,
Brainsley B | First ImpressionsSeveral times maria would inform me over the status of my unit, which I gladly appreciated.i highly recommend uhaul storage to anyone. The staff was friendly and helpful each time I needed help.
WENDY J | Overall ExperienceI was more than happy doing business with you guys.
dorothy c | Overall ExperienceFriendly people n excellent service n very patient
JOSE G | First ImpressionsI did not use the storage and there was an error on the individual who helped me. Mistakes happen but he did not connect me with another Uhaul facility to service me. However the manager who helped me resolve my issue was very nice and helpful. I thank you for her fast response and action on my behalf. She was excellent across the board.
Tyree H | Overall ExperienceI got a truck that should’ve been out of commission due to air conditioning not working. No adjustment was made to the bill nor was I given another truck.
MICHELL W | First ImpressionsHelpful, friendly, and patient describes those who assisted me in so many ways. Maria and everyone, thank you all.
Carmen E | Overall ExperienceThe staff, especially the manager at this location are friendly, professional, and extremely helpful to customers. Their team went above and beyond throughout the whole rental process and made it less stressful for me. Great experience…Thanks so much!
ERICA B | Overall ExperienceExcellent facility led by competent and experienced professional Maria
DENNIS J | Overall ExperienceGreat customer service! The staff was very friendly and helpful - and took the time to explain the process.
ERICA B | First ImpressionsFirst of all I didn't rent the unit my boyfriend used my name and they never asked for ID and he was paying the bill he was late however they stopped texting & sending notices so if he didn't pay I wouldn't know and we never received anything state that the unit was behind and they was going to auction our belongings however I was told to show a payment for August
Soni J | Overall ExperienceMaria was excellent and professional
DENNIS J | First ImpressionsThank you all very much
James L | First ImpressionsThanks Tyrell for all your help
Tyshauna J | First ImpressionsSome of the staff except for one was very rude and unprofessional. The rest of staff excellent
Nekesha H | Overall ExperienceThe was a LOT OF RAT FECES
linda c | Overall ExperiencePoorly trained employees there was issues with giving me a key card , Very unprofessional staff as well
Ayeisha W | First ImpressionsGreat place and respectfull
Victor A | Overall ExperienceI wouldn’t recommend this place to anyone, I wasn’t even able to move in to my unit due to the space being already occupied by the last renters, I had to go to a different Uhaul and pay just to be able to get everything situated. The crews tried helping but have no access to anything ! Do better please.
Rosemary F | First ImpressionsMy things was full of rat poop I had to throw everything out everything was covered in poop an pee just nasty never again
Deziree M | Overall ExperienceAll members of the staff were exceptionally polite, knowledgeable, and helpful. The common areas were well-maintained and clean. If I hadn’t moved out of the area I would’ve kept my stuff stored there Until it was no longer any need to.
Michael L | Overall ExperienceStaff and manager on site were awesome.
norma o | First ImpressionsThe service at the Hartford Main Street location has been outstanding. I submit this survey to recognize Supervisor Deyedia as well as her entire team. They were all very kind and professional to me as well as other customers when entering the facility. They operate as a team. They were very helpful to me with storage information whenever I had a request. The storage site was well maintained at all times. I also want to recognize Ms. April Soto, who was also outstanding and managed the facility when I opened my account. She introduced me to Deyedia(who would later succeed her as site manager). I want to recognize her in this review as well because Ms. Soto was also a class person and shared with me that she was there temporarily to assemble a new operating team for the site. I appreciate the excellent team that she assembled. I also appreciated the great professionalism and leadership of Deyedia when she assumed operation of the site.
Mark G | Overall ExperienceExcellent Customer Service
robin a | First ImpressionsSean And RJ are literally the BEST!! They made this moving experience a Breeze . Kind , Caring ,Respectful. Made sure I was comfortable in making decisions . They were patient and professional. I just really appreciated them.
Omarian m | Overall ExperienceSome of the workers need more training in what they doing and how to properly communicate with customers and also never forget anything in their truck forgot a very expensive phone charger in one of the truck call the store couple minutes after drop the truck and they said that nothing was in the truck. Rent a storage unit and when came to the unit to put my stuff the unit was lock loose two days of work because of this inexperienced workers.
Migdalia N | Overall ExperienceI really appreciated staff making sure some of the minor inconveniences were taking care of ..
Omarian m | First ImpressionsLights out for in hallway
Akwan S | Overall ExperienceA lot of my things was ruined and damaged because of my species and mice eating through boxes and bags and tearing up my stuff
Gisele s | Overall Experience1 problem, the lachets if that's the name, for the padlock to attached in , is very rusty not looking strong,need to be change.
Loris W | First ImpressionsI had a wonderful experience with the representatives. They were all very helpful and caring. I came to uhaul at a critical time in my life and they gave a comfort in knowing my personal belongings were safe.
JOYVETTE F | Overall ExperienceStole my belongings
Sheba P | Overall ExperienceI moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.
MARY T | Overall ExperienceI just didn't like how they setup their monthly payments
craig p | Overall ExperienceI found the staff to be very helpful and knowledgeable on the U Haul product.
Andrea J | First ImpressionsDiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT
john s | Overall ExperienceIt took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.
james n | Overall ExperienceMs. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!
Mark G | First ImpressionsNone
Ian T | First ImpressionsI like the policy there.
dorothy c | First ImpressionsI never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.
Alana M | Overall ExperienceThis new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.
Alvin H | First ImpressionsThe manager was so kind, gracious and very helpful with me. Thank you!
ZIANNI S | First ImpressionsGreat place will use again someday thank you
Gregg H | Overall ExperienceMaria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!
Karima W | Overall ExperienceManager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.
Laura R | First ImpressionsGreat customer service
Emmanuel O | First ImpressionsProbably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!
Aaron G | First ImpressionsStaff was very helpful
Andre S | First ImpressionsI have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.
andrea k | Overall ExperienceI had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in
GLENFORD H | Overall ExperienceThe service was good
Carolyn L | Overall ExperienceExcellent staff and managers great place to store.
Alfonso Z | Overall ExperienceThe staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀
Darrek K | Overall ExperienceIt has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u
Joy B | Overall ExperienceI am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.
ariana g | ReservationEverything was very clean and the truck was there on time.
dawn p | Overall ExperienceI had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.
Suman R | Overall ExperienceThe people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.
dawn p | ReservationI had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU
KAREN G | Overall Experience