Customer Reviews for U-Haul Moving & Storage at L St

7,571 reviews

8616 L St   Omaha, NE 68127
(N Industrial Rd)

(402) 592-2230

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(402) 592-2230

8616 L St
Omaha, NE 68127
(N Industrial Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alyssa Schirmbeck  |  Overall Experience 
Rating:
4.0

Great service and an overall good experience.

Bill Lee 
Rating:
5.0

Customer did not leave a comment.

Wes Sutherland 
Rating:
4.0

Customer did not leave a comment.

Jerry Boden 
Rating:
5.0

Customer did not leave a comment.

Veronica Rios Zuniga Perez 
Rating:
5.0

Customer did not leave a comment.

Beth Knott 
Rating:
3.0

Customer did not leave a comment.

Adam Chevalier 
Rating:
5.0

Customer did not leave a comment.

STEVEN ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Karla Salvador 
Rating:
3.0

Being charged $124 for a rental is absurd. Never have I ever been charged so much for a rental truck. I got the 15 truck. Not a semi and a smaller truck. Drove 40 miles and returned the truck the same day. truck was at a half a tank and I returned it at 3/8 which is 5.6 estimated gallons to get back to the half. I paid $70 earlier and then was charged $124 this morning. What a scam!

Veronica Flores 
Rating:
5.0

Great

Mike hansen 
Rating:
5.0

Customer did not leave a comment.

Vicki West  |  Overall Experience 
Rating:
5.0

Do not use the "cave" location. A few blocks away. Was horrible

Jaysen Sehi 
Rating:
5.0

Very well educated team, General Manager Kevin was very helpful.

Donovan Campbell  |  First Impressions 
Rating:
4.0

Thank you!

LESLEY SLUTZKY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Larson 
Rating:
5.0

Mike was great. Kind and patient.

Margaret Anne Endlein 
Rating:
5.0

Your customer service was second to none. A very pleasant experience

Lamonte Keys  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin Hawkins 
Rating:
5.0

Customer did not leave a comment.

Paul Cadena 
Rating:
5.0

I can't think of anything customer service is excellent

jerry clark 
Rating:
5.0

See comments above about Pasco location and experience during rental. The destination location at drop off made it very easy drop process

Mark Simon 
Rating:
5.0

Great customer service no complaints on my end

Jason Osterbuhr 
Rating:
5.0

Not sure much could be improved. Staff was efficient and courteous. Equipment well maintained.

Erle Carter 
Rating:
4.0

Customer did not leave a comment.

Carl Lewandowski 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brooks 
Rating:
5.0

Customer did not leave a comment.

Tim Sittig 
Rating:
5.0

Customer did not leave a comment.

Maria Tello 
Rating:
5.0

Customer did not leave a comment.

Jeremy Jakub  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Mersadi Fritchman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy Martinez 
Rating:
3.0

Customer did not leave a comment.

tina zietlow 
Rating:
4.0

Trailer was clean but running lights didn’t work. We have rented from this location in the past without issue but this created a stressful situation. We drove with our hazard lights on for over three hours to reach our destination safely. Associate helping us was nice but our equipment lights didn't work properly.

WENDY SAATHOFF 
Rating:
5.0

Customer did not leave a comment.

Kevin Methe 
Rating:
5.0

Customer did not leave a comment.

Cory Cole 
Rating:
5.0

Overall good service n clean vehicle.

BILL LAWSON 
Rating:
5.0

Great customer service computer service itself needs to be fixed. Felt. Sorry for the employee.

Andrew Aken 
Rating:
5.0

Very easy to rent a truck, no hassle, very kind staff, the truck was clean, but it was old and run down inside. It ran fine.

CHRISTOPHER JOSE VACANTI 
Rating:
4.0

Customer did not leave a comment.

Edi Anthony 
Rating:
5.0

Customer did not leave a comment.

Wilmer Chavez 
Rating:
5.0

Amanda was so kind and helpful getting me checked in and explaining everything to me. The truck was clean and in great condition. Thank you!!

ReRUNS R Fun Inc Gina Urbanski 
Rating:
5.0

Like the alarm and carts

Destini Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucas Davis 
Rating:
5.0

Customer did not leave a comment.

jordan Cornelius 
Rating:
5.0

Experience was excellent, 10/10 would recommend to friends and family.

Keith Wilwerding 
Rating:
2.0

The gentleman that connected the trailer to my truck did not tighten the trailer hitch ball lock at all, and he did not cross the safety chains. I did not notice this until it came off as I pulled away down the street at 45 mpg and the trailer came off the hitch and swung wildly side to side. I pulled off as soon as I could (we had lots of snow recently and I couldn't immediately pull off on the side of the road). Luckily there was no damage to my truck or the trailer. This is my first time ever towing anything, and I'm glad I watched enough YouTube videos ahead of the rental to know how to re-connect it properly. Hopefully this location can provide a trainer refresher so this doesn't happen to another customer where the result could be worse. Even after having this experience, the price can't be beat for renting a motorcycle trailer and I would do it again.

Micah Muller 
Rating:
2.0

I used the vehicle for 1.5 hours and drove 16 miles and got charges for 4 gallons of gasoline. Won’t rent from U-Haul ever again. Will make sure nobody I know does either

Barry Almgren 
Rating:
3.0

The online check in and return was a joke. It wasn't quick and convenient at all.

James Nichols 
Rating:
5.0

OUTSTANDING CUSTOMER SERVICE AT CHECK OUT AND RETURNING!! TOP NOTCH

Dan allen 
Rating:
5.0

I got charged $25.00 for Truck Cleanliness by mistake, Kevin Campbell and his crew acted very fast to solve the issue. Thanks to Juatin for his help as well. Great job!

Rolando Lopez 
Rating:
5.0

Customer did not leave a comment.

Nana Adwoa 
Rating:
5.0

Customer did not leave a comment.

Scott Baughman 
Rating:
5.0

Customer did not leave a comment.

John Hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan Coberly 
Rating:
3.0

Walk them out to the vehicle. Show them how to use the equipment

Jamie Dojka 
Rating:
2.0

Person working said he would be with us shortly and never came, so we did a self check out..we were wanting to get back on road. Should have done a self check out from get go.

Paula Schuster Davis 
Rating:
5.0

Customer did not leave a comment.

LUIS JAMES  |  Overall Experience 
Rating:
4.0

N/A

Lisa Woods  |  First Impressions 
Rating:
5.0

Great U-Haul location. People friendly and very helpful and professional

antonia marsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carter Geagan 
Rating:
5.0

Customer did not leave a comment.

Wael Bahloul 
Rating:
5.0

Customer did not leave a comment.

steve chick 
Rating:
5.0

Fantastic customer service!

David Ebke 
Rating:
5.0

Customer did not leave a comment.

MARIA HERRERA 
Rating:
5.0

Customer did not leave a comment.

Gage Converse 
Rating:
5.0

Customer did not leave a comment.

David Cubbage 
Rating:
5.0

Customer did not leave a comment.

Miriam Gayosso 
Rating:
5.0

There was a mix up in trailer ID number, issue quickly resolved, team did a great job, thank you!!

Anthony John 
Rating:
3.0

Customer did not leave a comment.

Zaria Barlow 
Rating:
5.0

Customer did not leave a comment.

Todd Ramsdell 
Rating:
3.0

My storage monthly dues were raised 10 bucks 2x in the less than 6months we were there in august

JENNIFER KUHN  |  Overall Experience 
Rating:
3.0

We were charged for 2 more dollys that we didn’t need or use and didn’t get them even though we were charged. When we brought it up upon returning the truck the employee was treating us like criminals because we assumed the man who helped us get the rental did his job so we didn’t check the itinerary before we left.

Broderick Pedersen 
Rating:
5.0

The truck was awful unfortunately, very rickety

Haley Barnes 
Rating:
5.0

Customer did not leave a comment.

Monica Haafke 
Rating:
5.0

Customer did not leave a comment.

Todd White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Johnson  |  Overall Experience 
Rating:
5.0

Just good service.

John Taylor  |  First Impressions 
Rating:
3.0

Key card system was down. Didn’t not get key card the day we moved in.

Azubuike Obiaka  |  First Impressions 
Rating:
5.0

Everything was just as I expected, and we had no issues with the truck or completing moving our belongings from the storage sheds to our home.

Roger and Victor Gadsden 
Rating:
5.0

Customer did not leave a comment.

Roger Gadsden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvette Ferree 
Rating:
4.0

Customer did not leave a comment.

Lilly Smith  |  Overall Experience 
Rating:
4.0

Friendly, efficient, personable crew

DENNIS DEWALD 
Rating:
4.0

Justin was wonderful in working to rent a 20’ truck. The truck was well maintained and drove smoothly. Thank you.

Zenith Sharma 
Rating:
1.0

Customer did not leave a comment.

Patrick Jones 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn Leet 
Rating:
5.0

Awesome team and service!

Michael Staver 
Rating:
5.0

Customer did not leave a comment.

Dwaine Sohnholz 
Rating:
5.0

Friendly service

Ruth Mitchell 
Rating:
3.0

Customer did not leave a comment.

MICHAEL VALDEZ 
Rating:
5.0

Customer did not leave a comment.

Charity Neiman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jerry Boden 
Rating:
5.0

Customer did not leave a comment.

MARTIN KAUFFMAN 
Rating:
5.0

Excellent counter staff, smooth and easy rental. I would recommend.

MICHAEL PETRANICK 
Rating:
5.0

Very good

JORGE ARISTA NUEVA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Damian Robles 
Rating:
5.0

Great service thank you

Allen Fulcher 
Rating:
5.0

Excellent experience!

ERIC SPAULDING 
Rating:
5.0

Customer did not leave a comment.

Melissa Montoya 
Rating:
5.0

Very easy process. They even helped me and showed me how to access storage, how to use the lock and the door system. Very friendly and helpful. Storage area is very clean.

Charity Neiman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Cave 
Rating:
4.0

Develop an App that actually works. App would not load the return truck portion, had to use the web browser after 20 minutes of frustration trying to get the App to work. Location was good, 0 out of 10 on the App return experience, would not recommend.

Ian Daharsh 
Rating:
2.0

The truck was in terrible condition. Service was not what I’m used to at the location. He could not have cared less.

Robin Hesselgesser 
Rating:
4.0

Staff was Excellant, however, I couldn't adjust the mirrors as they were immoveable, and i could adjust the front seat, everything else was great! Staff was VERY accommadating and great to work with, they were the only place that had what I needed!

Larry Baideme 
Rating:
5.0

Customer did not leave a comment.

Umed Saidov 
Rating:
5.0

Customer did not leave a comment.

Tim Simons 
Rating:
5.0

U

Kyle Cate  |  Overall Experience 
Rating:
3.0

Customer service and friendliness is very lacking at this location.

Gordon Davis 
Rating:
5.0

Muy satisfecha con el trato, todo fue rápido y sin problemas, los recomiendo

Deicy Arango 
Rating:
5.0

Everything was great. I have no complaints or issues regarding my need for storage. It was a very nice experience.

Tim Morrison  |  Overall Experience 
Rating:
5.0

The total process was great from start to finish! The staff was very professional, respectful, kind and patient with me to find solutions for my issues. GREAT JOB!!!

Tim Morrison 
Rating:
5.0

Customer did not leave a comment.

Daniel Halstead 
Rating:
4.0

Customer did not leave a comment.

Paul Davis 
Rating:
3.0

Customer did not leave a comment.

Tara Huls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Hiscock 
Rating:
5.0

Customer did not leave a comment.

Ramon Carias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal Brandon 
Rating:
5.0

Negative feed back is the movers that i set up though you guys are a scam and I canceled them after 30 minutes they were so bad. Then they never refunded my money like they said they would do. They broken the first thing they moved.

Sarah Redding 
Rating:
4.0

Customer did not leave a comment.

RICH CRASE 
Rating:
5.0

A good group guys there. We do a fare amount of business with them. Always friendly

JAMES LINDEN 
Rating:
3.0

Customer did not leave a comment.

Jesus Pinto Rodas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Salow 
Rating:
5.0

Customer did not leave a comment.

Nathan Scalise 
Rating:
1.0

I placed my reservation with the Storage Cave, they transferred my reservation to this location instead. When I arrived they had 2 15’ trucks and refused to give either to me despite my valid reservation, instead giving them to customers that arrived after me. Eventually I had to settle for a 10’ truck despite it not meeting my needs. This after they wasted an hour of my time to untangle their reservation mess. The smaller truck meant I had to make multiple trips, and the reduced mileage rate hardly compensated me for my inconvenience. I will not be using U-Haul again, and will encourage others to avoid at all costs.

Adam Marinovich 
Rating:
5.0

Great and quick service!

Daniel McCarty 
Rating:
4.0

Check in guy was courteous and knew his job well. Vehicle return was a little less efficient but was fine. Non one was around or came out when I returned the truck, had to hunt someone down and let them know I had a return. No other customers were around but it was 830 so didn't mind how turn in was overall.

Dan Mouw 
Rating:
5.0

keep up the good work

Charles Johnson 
Rating:
5.0

Customer did not leave a comment.

Amr Morsy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Long  |  Overall Experience 
Rating:
3.0

Staff was friendly, but we had all the wrong information to get to our unit and ended up wasting about an hour of our rental time. Was given a key card and told to go to the completely wrong place. Was not explained expenses on our bill and charged way more than expected. Tried to take photos of our vehicle for our initial survey and it would not accept, so we had to just forfeit filling out the preliminary surgery because then it timed out. The lights were totally out in our hallway which I understand totally happens, but was so dark we had a lot of trouble safely putting our furniture away. Very inconvenient as a whole experience and made the day stressful.

KATHRYN HARRISON  |  First Impressions 
Rating:
5.0

I had some of my floor furniture mold had to through away one bench and I had to restore 5 pieces of furniture cause I didn't want to get rid of it.

Chester Holliman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN LEMIEUX  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH DEEMER  |  First Impressions 
Rating:
2.0

No lighting

Dan Salkeld  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Claire Peteros  |  Overall Experience 
Rating:
5.0

Great guys here TY uhaul for hiring awesome employees

trevor almagure  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kimerly Halbgewachs  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victoria Mack  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Thomas Murta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barrett Rone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Halbgewachs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zahira Marquez  |  Online Move In 
Rating:
1.0

Storage unit was broken into. Facility took no responsibility

Will Fields  |  Overall Experience 
Rating:
4.0

It says 24 hour access, but it's only 7 to 7.

Adam Souza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dan Salkeld  |  First Impressions 
Rating:
5.0

Kevin is awesome!!! He's extremely helpful and has gone out of his way on multiple occasions to help me out!! He's extremely friendly, caring, and easy to work with!!! All of the staff there are really cool as well!!! I've had a great experience renting 2 trucks, 1 car trailer, and 2 storage units that I still have. Steve Bartlett, Heritage Painting & Restorations

Stephen Bartlett  |  Overall Experience 
Rating:
5.0

We moved around a lot of 30 years in the Air Force and this facility is the best we've ever used. Always clean, easy to access, perfect climate control, and friendly and available staff. Thanks for the great service.

RAYMOND CHESTER  |  Overall Experience 
Rating:
4.0

Wish there was more lighting near our unit but overall the experience was great!

Jennifer Kennedy  |  Overall Experience 
Rating:
4.0

Very kind and helpful. Had some problems getting the payment applied to my account and a second lock was put on my unit twice but they took it off.

Adele Fugate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TauToya Broadway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT WOODS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Gulizia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Correy Jefferson  |  Overall Experience 
Rating:
3.0

I have no complaints. However i think the monthly rates could definitely use some changing/lowering. Otherwise good service and helpful staff.

nathan rasmussen  |  First Impressions 
Rating:
5.0

Great service!

David Delgado  |  Overall Experience 
Rating:
3.0

Thr was several issues throughout the process but I'm hoping things will look up frm here out!

Susan Johnson  |  First Impressions 
Rating:
4.0

I originally purchased a storage unit and found it was too small, so I ordered a second one that is big enough. I thought the other one was canceled because it doesn’t show on my profile, however I’m still being charged for it. It’s taken all week to get ahold of the manager to review my account and I have still not heard from them.

Jarrin Canady  |  Overall Experience 
Rating:
5.0

I like this location so far being much more available with options than other locations in other parts of Omaha.

Thoa Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john gunia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Moore  |  Overall Experience 
Rating:
5.0

Staff was excellent

Keyon Taylor  |  Online Move In 
Rating:
1.0

Now I'd like to start off by say that I understand my fault in this situation with that said the stuff at stoneybrook was not help at all I was a day late I didn't know ya closed at 5 on Sunday so yes I get have to pay late fee's but to tell me that they're not going to give me a storage unit to store my stuff that was still in your trailer until I pay I mean the whole situation in a bit avoided if they would have just gave me let me rent the storage unit that I was supposed to get for free cuz I rented equipment from you guys anyways and then when I got the call about about the you guys reporting at stealing the guy who talked to me was very rude and hung up on me so then I called back and the woman I talked to was still kind of hostile but she worked with me and the guy at the store he was cool he was nice good customer service on 84th and L but yeah no I'll probably never rent a truck from U-Haul again or anything other than the storage

Romeo Rivera  |  First Impressions 
Rating:
4.0

It was a little confusing getting the access card and stuff, and there were small dead bugs around the unit. But the staff were nice and instructions/directions to get into the unit was pretty straight forward

Katie Kline  |  Online Move In 
Rating:
3.0

Would have given it an excellent if it wasn't for the fact that I just paid my rental fee for the month and I don't get anything back even though they're going to rent it out again before the months up seems awfully unfair to me

Billi Huston  |  Overall Experience 
Rating:
5.0

The staff at check in was outstanding. Please recognize them, especially Jalen (spelling ?) Awesome guys. Thank you so much.

Lisa Gulizia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Grace  |  First Impressions 
Rating:
5.0

The only problem I had was they told me my lock would be in the unit waiting for me and it wasn't. Not a big deal.

dennis thompson  |  Online Move In 
Rating:
5.0

Needed a temporary storage and couldn’t have asked for a better facility. Thanks!

MAGGIE DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade Ricker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade Ricker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Arnold  |  First Impressions 
Rating:
5.0

Talk to a gentleman named Mike and he was fantastic he went above and beyond for us when we also went back and we talked to another gentleman I don't remember his name but he went above and beyond for us to make sure we were okay and checked on us

terri aguilera  |  First Impressions 
Rating:
1.0

Storage unit got broken into & I had everything stolen. People that worked there did not seem to care in the slightest. I would NEVER use I haul again after that experience & I will be sure to let anyone I know or come across to stay far way from that place.

Jared Zbinden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetrius gibbs  |  First Impressions 
Rating:
5.0

Thanks for all ya'll help..

James Spears  |  Overall Experience 
Rating:
4.0

Everything was good except the extra day they charged me for the drop off of my Uhaul but getting refunded

Justin Valla  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Klein  |  Overall Experience 
Rating:
5.0

Love the people who work here, especially Hunter he has helped me a lot throughout my time of having my stuff in storage, took the time to remember my name and be on top of it foe when I came in with a question or problem.

Brooke Ashcraft  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie Hines  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcus Zaborsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TauToya Broadway  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KRISTINA LONGO  |  Overall Experience 
Rating:
5.0

I would like to acknowledge Parker for all of his help and understanding. He is a great person and employee. He’s the best.

Barbara Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Pearlman  |  Overall Experience 
Rating:
5.0

Staff was friendly. Helpful

Lisa Ayala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy Kirkpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Cattano  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VENITA JO PAYTON  |  Overall Experience 
Rating:
5.0

Very friendly guys 👍

xavier delacruz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa Christeham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Koumobzi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noel Scott  |  Overall Experience 
Rating:
3.0

The unit was full of bugs. I cleaned what I could. The unit is up high, which, is a hard ship for me to get to due to having several back surgeries. Unfortunately, I wasn't aware that it was set up like this. I wouldn't have gotten this unit had I known.

Dana Mc Fee  |  Online Move In 
Rating:
5.0

Thank you

Deborah Weatherly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly lopez  |  Overall Experience 
Rating:
2.0

They over charged me for storage the units was small they had available I had to get another storage I paid 70$ for gas when I got the truck it had 1/3 of gas in it when I picked it up no deposit return so no I wasn’t very pleased but I had no other options at that time it was really a very big inconvenience for me whoever made the reservation really missed it. But I’m far away from the location for storage and none was available when I tried to switch locations. Thanks

tanya billingsley-newson  |  First Impressions 
Rating:
5.0

Parker was AMAZING Thank You so much for all your help and kindness

Vicki West  |  First Impressions 
Rating:
5.0

Staff were very welcoming and helpful!

Risa Sabus  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rossi Bellinghiere  |  First Impressions 
Rating:
5.0

Justin helped me out and made our move easy and accommodating. Will recommend and will be back if we ever need to move again.

Adam Moritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille Mitchell  |  First Impressions 
Rating:
5.0

Super staff

ROBERT DICKENSHEETS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Foulkes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Ulrich  |  First Impressions 
Rating:
5.0

Moving is stressful enough being able to handle this part without having to make time to go to the facility and set everything up was so convenient. I will always chose uhaul for all my storage needs

Jami Hansen  |  Online Move In 
Rating:
3.0

Dead mouse in hall outside unit. No lock inside unit per rental agreement. Had to make special trip back to arrange for lock the next morning.

Thomas Harris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kalea blair  |  Overall Experience 
Rating:
3.0

The young man that waited on me was not very confident showed he was very nervous like he did not know what he was doing and obviously he didn’t he did sell us the insurance and the unit did not offer to show us anything or tell us any instructions or anything about it did not offer a lock or anything so when I got home and I was asked about the lock I have to go back now to purchase the lock seem like a lot of charges were just added for getting a storage unit I think that he should’ve been more well trained before leaving him by himself when he was not really sure what he was doing

Gary Warrior  |  First Impressions 
Rating:
5.0

Very accommodating. Hunter and Mr. Hang answered all my questions and were very caring and considerate.

Ariel Glover  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

THERESA TRIGLETH  |  Overall Experience 
Rating:
5.0

Parker and staff were very very polite and helpful.

Barbara Wells  |  First Impressions 
Rating:
5.0

El servicio es exelente muy amable y de una ayuda extraordinaria am momento de ofrecer Las opciones .muy complacido con Uhaul

Diane Hatz Hernandez   |  First Impressions 
Rating:
3.0

The customer has to make sure they do what they say they are going to do! They do remember what they say they are going to do but the customer still has to check back with them to get things fixed. They are friendly and and work to correct the matter right away when you ask.

Jeff Thorp  |  Overall Experience 
Rating:
5.0

The team at this location made a very stressful event super easy and smooth and I really really appreciate it.

Lillian Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PIERCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Carnazzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Tovar  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

duane lorenzen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly lopez  |  First Impressions 
Rating:
5.0

Very clean very secure very helpful I use their month free and then needed another month it was perfect for my needs the truck rental was fast and friendly they had everything I needed for my moving experience I would definitely recommend

MATTHEW HANSEN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Kock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PIERCE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jessica levario  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brian Freemont  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steve Langley  |  First Impressions 
Rating:
5.0

Love putting my stuff inside the storage it's safe and secure 🔐 good people that work inside the office awsome worker's love renting U-Hauls

ricardo lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hutcherson  |  First Impressions 
Rating:
5.0

The workers were very nice and patient, willing to help with hitching and explaining everything. I always us this location because they are so friendly and helpful.

Rena Klegin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastacia Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keonna Cleveland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert McGee  |  Overall Experience 
Rating:
5.0

Love the access card and double swipe. Feels secured plus you are able to double lock you storage

Gordon Dancy  |  First Impressions 
Rating:
5.0

The guy's that help was the best worker when I took the truck back the guy's was cool and awsome they help me alot too they did a wonderful job helping me and other's people

ricardo lopez  |  First Impressions 
Rating:
5.0

I am so appreciative of their help and fun.

Rena Klegin  |  First Impressions 
Rating:
3.0

Office is very near impossible to reach out to by phone.

Bruce Mcgilvray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dobuol kueth  |  Overall Experience 
Rating:
4.0

The staff was friendly and efficient

Sherry Brown  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful!

Kathy Reyes  |  Overall Experience 
Rating:
5.0

I personally like the way U Haul conducts all issues........yes, would recommend.

LesLorena Olsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Cosme Maldonado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Kissane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Roynesdal  |  Overall Experience 
Rating:
2.0

I was very dissatisfied with the storage units that were scheduled for me when I got to the location. The units they want to put me in were not even accessible to get furniture to. This is why I hate doing all this online.

duane lorenzen  |  First Impressions 
Rating:
5.0

Great place all around, very helpful employees who go above and beyond for the customers. Thank you team!

Brooke Ashcraft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen Schrader  |  First Impressions 
Rating:
2.0

This company site charged premium prices. For an unsecured storage room. Nice new fancy gate that only secured one side of the parking lot. I was provided a fob for this gate but turned it in three times because it didnt work. Found out final week of my lease no one had bothered to enter all of the correct numbers. No cameras, securing the property of the people utilizing your service. Anyone can walk in at all hours of night. I will not use this site again!

JASON GAUMER  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Vickie Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille Basker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel Scott  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kassandra Antaya  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BILLIE ROWE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matt Pick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Schirmbeck  |  First Impressions 
Rating:
1.0

I rented a storage unit yesterday and the storage unit was occupied it was auction he took the stuff out but he never swept it out I had to sweep it out I was very upset with it.

Stephanie GRABENSCHROER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucille Basker  |  First Impressions 
Rating:
5.0

Staff was very nice and accommodating!

Petra Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Okoye  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

melvin grayer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brooklynne Kilwien  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray Hunt  |  Overall Experience 
Rating:
3.0

I have been dealing with this particular u- haul for years and have never had an issue. But, this time they let me know I left my moving blankets inside and that they would set them aside, however they could not be found when I got there this time. I am out those blankets and funds.

Levonia Noonan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

jamerio moton  |  Overall Experience 
Rating:
1.0

I have already called and spoken to the GM. Your staff needs a refresher on corporate policies and customer service. He (GM) was kind enough to let me know he is refunding me the 15.00 late fee that was incurred in November on my account because the notice of late payment was mailed to my old address. He also listened to my concerns and reassured me he would work to communicate his expectations to his employees. I rented a pick up truck from Enterprise to collect my items. I do not plan on using Uhaul in any capacity moving forward. Which is unfortunate considering Uhaul was my preferred brand and I recommended them to everyone I knew. That all ended thanks to the poor customer service at this location. I sold my house in April and had to move 4 separate times for work. Moving forward I'll keep using 2 men in a truck / black belt movers / penske /enterprise. I'll also be renting from Dino's or Armor Storage as I have done in the past. They have provided me much better customer service, rental rates, security etc. Thank you for seeking my feedback. Have a blessed day.

Amanda Foreman  |  Overall Experience 
Rating:
2.0

We received a free one month rental because we recently rented a car trailer. Saturday afternoon when I stopped at the L street location, there were 2 females behind the counter talking with each other. When they finally finished their non work related concersation, the smaller one asked how she could help me. I told her I had a free rental and would like a 10 x 15 rental inside if there was one available. She got up, walked to the wall behind her, pulled a sheet of paper out of a container on the wall and proceeded to study it. After about 5 minutes she said sorry we don't have any 10 x 15 units inside. We only have outside units. I told her I didn't want an outside unit and asked what was available inside. She studied the paper again for a long while then said there was one 10 x 15 unit on the second floor and an 8 x 10. I explained we had heavy furniture so the unit on the second floor wouldn't work and that we had too much for an 8 x 10. I then asked her if we took the 10 x 15outside unit could we check back and switch to an inside unit if one came available inn the next week. She said no, not when it is the free rental. I told her I would wait and talk to my boyfriend who was meeting me at the locatioon. When he arrived about 5 minutes later" we wnt inside. The two girls were on their way out the door and said we have to check a truck so you can wait if you want bub it will ve awhile. We needed a unit so we gad no chiice but to wait. Thankfully, a third male employee came into the office at that time. He immediately greeted us, asked how he could help and within 2 minutes had a 10 x 15 indoor unit pulled up on the computer to rent to us. Not sure if th e first female employee was just too lazy to help us or just not trained??? Any 45 minutes after arriving, we finally had a first floor unit. A manager might want to also speak to the 2 female employees and remind them to limit their personal conversations while customers are waiting and to avoid making comments like Ugh not another truck to check in. Oh God, now there are two . Crap.

Barb Fortune  |  First Impressions 
Rating:
5.0

I must say, the store @ 86th & L is the cleanest Uhaul I have ever been in. The lobby spotless, restrooms the cleanest, staff was in Uhaul clothing , nothing was needed,AWESOME .customer experience.. Staff was polite, and even with a small delay on the computer system, no one over reacted .Was a great experience, thank you . Dave

David Sautter  |  First Impressions 
Rating:
5.0

My second time renting a unit at Uhaul. Great overall experience and I wouldn't hesitate to use again if the need arises.

Patrick McCaslin  |  Overall Experience 
Rating:
3.0

The access to the storage unit is not really convenient. It was not explained during the purchase that the unit had to accessed by a ladder.

Roger Gadsden  |  First Impressions 
Rating:
1.0

After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job After doing a year of business with you the unit next to mine was leaking some kind of sticky smelly chemical all over my belongings I reported it to your employees they did nothing told me they would give me a manager's phone number that was it so I will never do business with you all again I will never recommend you all to anyone you just lost a customer for life thanks to the 20 year old that didn't want to do his job yesterday If You email me again I will take that as an act of aggression and harassment appropriate charges will be filed I will be calling you all For the damages done to my property on Monday

Jack Schooler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Corbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvis Christiansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agnes Richly  |  Overall Experience 
Rating:
5.0

The storage room was very dirty. I brought a broom and filled a dust pan with previous tenants debris. Everything else could not have been better. Easy access, I like the free use of the carts, the security is reassuring and I like the loading dock.

PATRICK MCCASLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA MITCHELL  |  Overall Experience 
Rating:
5.0

Great Staff!

Angela Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Weihe  |  Overall Experience 
Rating:
5.0

I appreciate your services their on L Street in Omaha, Nebraska! Wonderful staff and professional. These units have the best security in Omaha, again thank you.

amber walsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brad Pieters  |  Overall Experience 
Rating:
5.0

Staff was super friendly and the place was always really clean.

Janet Stultz  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Zach Quist  |  Overall Experience 
Rating:
5.0

I thought it was outstanding that we got a curtosey call checking on us. Then I had no idea of where to begin looking for a storage unit and it was brought to our attention that the 1st months rent was free through Uhaul! We save so much money thank you for that. The staff was very outstanding. My move and storage was made easy. Thank you staff!

dawn finch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley Harwood  |  Overall Experience 
Rating:
5.0

Good service

Milton Lueschen  |  Overall Experience 
Rating:
5.0

The representative and process were excellent.

John Strawn  |  First Impressions 
Rating:
2.0

I reserved a unit 2 weeks ahead of time. Neither that unit or any of that size was available when I went in to pay for it. I ended up with 2 units next to each other then they tried to over charge me

Virginia Bognich  |  First Impressions 
Rating:
5.0

Excellent customer service

Anthony Starr  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Storage facilities exceeded my expectations.

Anthony Starr  |  First Impressions 
Rating:
5.0

Our experience was great. The staff were so helpful and answered all of our questions.

Natalie Minchow  |  First Impressions 
Rating:
5.0

.

Manuel Mercado  |  Overall Experience 
Rating:
5.0

John & the other associate was very helpful.

Diana Warner  |  First Impressions 
Rating:
5.0

Staff is always helpful and professional. Great Service Team!

Shelly Harrington  |  First Impressions 
Rating:
5.0

One of the Best U-Haul Locations I have worked with.

Shelly Harrington  |  Overall Experience 
Rating:
5.0

Great and quick service! With no wasted time.

rishab Rajendra Challa  |  First Impressions 
Rating:
1.0

I will not use this storage facility again . Way overpriced compared to other facilities in the area, water got in my unit and ruined some of my furniture with mold, other issues ...

Corey Hagemen  |  Overall Experience 
Rating:
5.0

Clean, friendly, trustworthy, and reliable. Absolutely recommended for your storage needs.

JASON SMOLLINSKI  |  Overall Experience 
Rating:
3.0

was very busy---long wait to be served.

Domingo Antonio Duarte Sandoval  |  First Impressions 
Rating:
5.0

Staff friendly able to have contact even though I was 1300 miles away

Erika Griffiths  |  Overall Experience 
Rating:
5.0

Very nice people nice location

Crescentia Piearce  |  First Impressions 
Rating:
5.0

Good people.

Joyce Bazan  |  Overall Experience 
Rating:
4.0

Nice experience

Tammi Agosta  |  Overall Experience 
Rating:
5.0

The facility and staff were very friendly and accommodating.

Alexander Samaniego  |  First Impressions 
Rating:
5.0

Very nice staff to work with and VERY CLEAN facility.

Peggy Hammes  |  Overall Experience 
Rating:
5.0

We had a short notice, state-to-state move. The entire process was quick and easy. Offering a 30-day free storage unit at destination...genius! Very helpful while we figure things out on this end!

RAYMOND CHESTER  |  First Impressions 
Rating:
5.0

Great facility to work with the last 6 years with moving moving my children in and out of Creighton university and their respective places in Omaha and Des Moines. The entire staff deserve praise.

mark yackley  |  Overall Experience 
Rating:
5.0

Great customer service.

Samuel Harrington  |  Overall Experience 
Rating:
5.0

Always helpful and professional when working with this location. Resolves issues promptly and with patience.

Samuel Harrington  |  First Impressions 
Rating:
5.0

Clean space.

Kokousse Woami  |  First Impressions 
Rating:
5.0

I was charged for a month of storage I’m not using returned my storage in 6/23 yet they took another months rent out the same day I expect it to be put back in my account immediately!!

becky becker  |  Overall Experience 
Rating:
5.0

The last day there, there was a lot of trash and boxes near the donation corner but other than that everything went well and I would come back!

Alyssa Schirmbeck  |  Overall Experience 
Rating:
5.0

Fantastic job.

mack brown  |  First Impressions 
Rating:
5.0

The staff was great and the service was excellent.

Donna Tague  |  Overall Experience 
Rating:
5.0

Clean, cheap and secure.

teteyi tete  |  Overall Experience 
Rating:
5.0

Best customer service ever!

Donna Tague  |  First Impressions 
Rating:
5.0

The secured area was the best part of renting there.

Jay failla  |  Overall Experience 
Rating:
5.0

:) Had a great experience renting storage from Uhaul. Employees are very helpful

Michelle McCormick  |  Overall Experience 
Rating:
5.0

Very polite, helpful, and kind. Really felt cared about. Great customer service and attitude.

Peggy Hammes  |  First Impressions 
Rating:
5.0

Great staff. Great customer service. Would recommend services.

Keturah Curtis  |  Overall Experience 
Rating:
5.0

Best staff ever

Alica Harrington  |  Overall Experience 
Rating:
5.0

Everyone at this location was super friendly and professional. Definitely would recommend this location over anyplace else.

Xiomara L Avalos Estrella  |  First Impressions 
Rating:
5.0

The customer service providers and management have all been exceptional in assisting with rentals and supplies. Can't say thanks enough for all their time and efforts. Great location and great crew.

Alica Harrington  |  First Impressions 
Rating:
4.0

Na

Mary Ramirez  |  Overall Experience 
Rating:
5.0

Very clean facility and friendly and courteous staff.

Chris Harding  |  Overall Experience 
Rating:
5.0

Great staff

Marckell gooden  |  Overall Experience 
Rating:
5.0

Got two free units for 30 days with the promotion! This is a huge stress relief when you’re moving!

Jamie Shaw  |  First Impressions 
Rating:
5.0

I had no problems at this facility and was treated kindly!

sarah costello  |  Overall Experience 
Rating:
5.0

Only challenge was floor repair next to unit covered items in storage with fine concrete dust. Contractors need to seal area better when doing floor repairs.

Samuel Harrington  |  Overall Experience 
Rating:
5.0

Excellent Facility. When there was a prob. with credit/debit card payments we were quickly notified and were able to correct in a timely manner. We were holding daughters apt. furn. while in tex.

johnathan little  |  Overall Experience 
Rating:
2.0

Unfriendly customer service

Amien nda  |  Overall Experience 
Rating:
5.0

Friendly, efficient, excellent equipment and excellent storage facility. This store has great management.

Roger Wedel  |  Reservation 
Rating:
5.0

Thanks

Marla Rhoads  |  Overall Experience 
Rating:
4.0

The people we dealt with were very accommodating. The free storage unit that was given to us, was quite clean. Thank you for your attention to business.

Sherri Gosnell  |  Reservation 
Rating:
5.0

Always great service and friendly staff. No complaints!

Samuel Harrington  |  Reservation 
Rating:
5.0

Have had exceptional service at this location. All staff are friendly and great to work with.

Samuel Harrington  |  Overall Experience 
Rating:
5.0

The 800 number made mistakes on my phone number which I repeatedly corrected verbally and online. The same with other messages. Like putting me on ealert. I called to check my balance prior but...

Fran Ikeda  |  Overall Experience 
Rating:
5.0

Very helpful getting us set up with our storage unit. Clean and secure facility.

David Coover  |  Reservation 
Rating:
5.0

Amazingly clean, quiet and secure facility. We are very pleased. Thank you.

John Jacobsen  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and kind during my time at U-Haul ! Thanks Ed Hays

ED HAYS  |  Overall Experience 
Rating:
5.0

Because of some extra storage needs related to my business, I used rental units at your facility for seven years running and never had a bad experience. Thanks for your professionalism.

BRUCE MORRISON  |  Overall Experience 
Rating:
1.0

Staff has a friendly tone when speaking with you. Truly appreciated.Facility appears secure however things were taken from my unit, my lock was changed and this was never resolved. No recommendations!

TYNNETTA RASHEED  |  Overall Experience 
Rating:
5.0

Thx 4 everything

YOLANDA HENDERSON  |  Overall Experience 
Rating:
5.0

Awesome staff and service.

Samuel Harrington  |  Overall Experience 
Rating:
5.0

Great staff and service

Samuel Harrington  |  Reservation 
Rating:
5.0

None

Drew Quinn  |  Overall Experience 
Rating:
5.0

..

John Ritland  |  Overall Experience 
Rating:
3.0

When I went to remove my contents that were stored they were covered with a layer of grit. I had to clean it myself before I could have it moved.

Roger Suess  |  Overall Experience 
Rating:
5.0

They were always nice and pleasant. Would definitely recommend them, and use them again when need be

Mary Edmonds  |  Overall Experience 
No reviews have been submitted for this location.

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