Let us call directly to the place we rented from?
shellie davisCustomer Reviews for U-Haul Moving & Storage at Kailua-Kona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store manager (forgot her name). Was the BEST. Extremely helpful and guided me to the appropriate trailer I needed. She hooked everything together and all went well. Mahalo.
Paul GamezOffer (reestablish) kamaaina rates.
Thomas VanairsdaleThe reservation was not initially found upon arrival at Uhaul because it was mistakenly somehow set up in the name of the prior owner of my phone number.
brian kusterMake sure truck have gas for where you need to go
Ricky AscinoHire more People like Daniella ~ she was there once I picked up the Van (helped me and guided me on the App, added more information to help) and she was there at the drop off! Awesome person! Scott 816-838-8300
J Scott RigaI stored my things for three years there. Paintings that were covered. When I removed them they had a film of sand on top Of them? Not sure where it came from. The storage containers above? Nothing was ruined, but I had To clean off all the boxes as well where white gritty sand hsf accumulated.
Pamela Radosevich | Overall ExperienceMy U-Box arrived late by almost 6-days. However, U-Haul paid me the late fee. So, I am OK with this delay. The stuff there are friendly and helpful.
Takashi AokiNo improvement needed but be sure to keep Daniela Munoz as the manager of this location. She is phenomenal, very, very helpful, extremely kind and patient and just an overall nice individual with whom to work. She answered my questions completely and accurately and with patience. I would recommend anyone needing U Haul services to connect with her.
Charles HooverWonderful area and wonderful employees
Jason Hale | Overall ExperienceWonderful staff. Extremely knowledgeable and helpful. Always Great.
tabitha andersonFantastic as usual
John CarvalhoService was great
jeric GenaviaI loved my truck thanks
Gareth DoehringMark out return pathway better
Ed KahlesExplain the importance slowly of using the app to older people like me!
Jeanie Maufaster check out we always request to NOT have blankets and hand truck but they still seem to be in there every time... Awesome friendly staff in Kona, we always look forward to seeing them again
Paul EhmanService was excellent!! Website was quick and easy.
Daryl BickellContainers were delivered later than planned resulting in having to pay moving help extra to wait
Rick CrosbyCheck engine light and low tire pressure lights were illuminated. Tried to pick up my truck at 7am via self checkout. Had trouble with the app. Tried till 8:15 and still no employee was there. Ended up speaking with someone had he said I needed two separate contact people because I had an out of state drivers license. I do not believe there was an option or requirement for this in the app. I’ve rented other vehicles from uhaul and this was by far the biggest sh!t show. I had 4 guys, that I was paying, waiting for me to get back with the truck so they could load it.
Donald EvangelistaI would definitely use Kailua Kona U-Haul in the future. I purchased wood at Lowe’s anticipating being able to use their rental truck. I was about ready to sign my documents, and a manager approached the counter told the associate that the truck was no longer available. They needed it to deliver an item to Captain Cook. I was left high and dry, and a bit pissed. I just immediately called U-Haul, reserved a pick up truck, and was back at Lowe’s with in 20 minutes. I even paid less for the rental than I would have from Lowes. Lesson learned. I’ll be back to rent from U-Haul in the future. The staff at Uhaul are young, happy, helpful, and their trucks clean and more importantly, available!
Ben CunninghamUHaul staff was very helpful, Thank you!
Steven SmithPlease extend a better rate to those always renting with you locally. The kamaaina rate really helps us when making a choice of who to do business with.
Kamala GalletesSeamless move and arrived much earlier than scheduled.
Amy MaguireDaniela has always been very courteous and professional. I hope UHaul corp sees the asset that she is to the company and raises her salary.
CHARLES FASANO | First ImpressionsEveryone there are so friendly. This has to be the best U-Haul rental that I’ve ever been to. Just started using the mobile app. Thought it was very user friendly. I was surprised they were open on New Years Day! I highly recommend Kona U-Haul!!
Andrew RearickWoman at the counter had excellent customer service. Handled multiple customers with ease and made you feel like she cared and would be right with you. She also was prompt on the phone. And fair with billing. Mahalo!
David KearnesAlways treated well as a customer.
Lorraine UnderwoodThe staff are amazing ,friendly and helpful.
Mike Scherf | First ImpressionsStaff at this location were great!
Catherine MinkI had a hard time deciding between “yes” or “no” to the question about whether the truck was clean and well-maintained. It was definitely clean, but the maintenance was lacking. The vehicle was rattly, had a hard time starting and the a/c kept cutting out. I ended up choosing “no” because the location did not afford me any leeway with my charges, therefore, I am applying that same standard to how I answer these questions. I am very unhappy with the surcharges applied to my rental. I was charged $66 for being slightly short on fuel (when they rented it to me with 1/4 tank to begin with, and it’s hard to see on the dial exactly how much is in the tank) and a $30 cleaning fee (even though we swept it out before returning it). I rent cars frequently (and recently rented from a different U-Haul on the mainland) and the return condition was well within what is considered acceptable everywhere else. I feel that this location “nickel and dimes” its customers… to the tune of $100 extra on my bill. Plus all the neighbors in the adjoining lot will yell and threaten to tow your car if you park there for even 30 seconds (not exaggerating). I notice that you did not ask this question, but the customer service at the location was fine.
Joy RayLove the Great Service… in and out in minutes… so great we can get your pickup when we need them… keep getting more in your fleet please!
RICHARD WARNERwould highly recommend U-Haul Moving & Storage at Kailua-Kona, 74-5484 Kaiwi St, Kailua-Kona HI 96740, to family, friends and all those seeking moving services. We rented a cargo van and appliance dolly, both van and dolly were in great condition and reasonably priced. UHAUL attendants were friendly professional and efficient.
Mike -The employees at this U-Haul location really go beyond to provide service that is amazing
DARRELL MENNINGEveryone at Kona Uhaul location is great 👍
Steven SmithThe service and equipment was great! The location is horrible. Way too congested. Why not move out to a portion of the old Kmart building? That’s where a uhaul is located is Oshkosh Wisconsin where we moved from.
kevin hermanMove your Base of Operation!! That Location is for <Expletive Deleted>!! The Motorcycle Guy kept yelling @ me for parking in front of his shop!! Not a Good Experience!!
Karl ShauppiThe A/C did not work, there was no back up camera, the discount was not applied even after speaking with Maria and getting confirmation that it would be applied. No one was there to check the vehicle back in even though they were supposed to be there which further complicated the check out process. It was not a great experience with your website NOR APP.
Nathan CookEverything was perfect!
Reginald RogolifoiYour trailers safety check are expired and also the registration don’t want to get pulled over by a police officer get all your trailers legal
Henry Hookepersonnel were very friendly and helpful
Allen SorensenThe visors on the vehicle were broken. On my way to return the vehicle I received a call from UHaul saying that if I don't return the vehicle by 9 am I'd be charged an additional day. I was not able to take the call as the vehicle is not set up for bluetooth. It was returned before 9 am and I was charged an additional day.
Stephanie SitesThank you for the excellent service, everyone at U-Haul was a pleasure to work with, really appreciate your support.
Gabor MiklosHelpful and Friendly staff. Went above and beyond in making our move easier. Awesome customer service.
tabitha anderson | First ImpressionsDidn’t have the vehicle I reserved. Had to make extra trips and drive more miles because of this. Was promised a Kamaaina rate, but instead the fee was increased. A complete mess. The store staff was very nice and tried to help.
Robert TrimOriginally I booked (through the app) a trailer that after seeing it, wouldn’t work for loading my utv I had just purchased, staff went above & beyond to get the right one from their storage yard and hook it up! That’s rare nowadays! I have already & will continue to recommend U-HAUL!
Edward CanasAll good
Peter SindelarNothing. Great service and very friendly.
Mark JohnsonTune engines and maintain air conditioners. Hora le gas mileage in second truck rented!
Steve DunningtonThe people at the Kona U-Haul embrace the Aloha Spirit completely. Friendly, helpful and knowledgeable. They go out of their way to make your experience a positive one. Moving can be stressful but they make renting a Truck and getting a Storage Unit easy and simple. They even found our lost keys. I highly recommend Kona U-Haul. Mahalo for all your wonderful Help.
tabitha andersonTook a long time for someone to come to the office, but when they did, it was Zach and he was very kind and super helpful
Arielle BoschEveryone is very nice and helpful
Justin KysorVery nice customer service check in and out was fast and easy
Janese Wagnertruck was clean and functioned properly. the safety check was past due.
Lee KagawaEntire experience was excellent.
GREGORY BROWNI want to thank you all SO much! The only issue initially was I had requested a lower level storage unit but the only available was upper. It all worked out and made for a better workout! It was very nice to have a safe place for my belongings while in transition. I also appreciated the October refund as I did not think I was going to be able to get it all done in one trip but I did. Having the office open till 7 was great! Thanks for all you do!
lynn jenkins | Overall ExperienceSuper Nice People to work with. Highly recommend.
simmy mcmichaelNothing that I can think of Everything was great!
scott reaganNothing
SCOTT CLAMENTGal, I think named Danielle, who checked us in was so helpful and friendly. We had been moving for days, were exhausted physically and mentally, and she was very calming. Facility is a bit difficult to access. You have to swipe one pad to start, go to other side swipe other pad every time want door open, then swipe original pad when leave. Also zero parking.
Cheryl OBrien | First ImpressionsTire Sensor light was on ... needs maintenance. There should be a way to LOCK DOWN the dolly ... it kept making noise and banging all over the place. Rattles the nerves. Other than that .. the truck ran well ... and service at the office was pleasant and friendly. Good experience checking in, and checking out.
Margarita Weinman-BrownDanielle Munoz was exceptional ! prifessional ; knowledgeable; friendly and efficient from start to finish ! Thank you for hiring her ! what an asset to your establishment in Kailua-Kona.
MELANI AKUNA | First ImpressionsZach the customer service agent was superb! The parking situation was out of control. It was hard for the staff and customers.
Kelly DeweyThere was a very strong smell in the cargo compartment.
FERNANDO VANNINICustomer before us left cigarette butts in vehicle and had to spray our own deodorant in order to use AC. There some slight slip in the steering that might need attention. And the driver mirrors were loose where i had to manually roll down the window to hold mirror in place in order to reverse properly.. other then that the people we spoke to were really nice and helpful
lance yamaguchiI was very impressed with the ease of booking the truck, and the helpful, friendly attitude of the front desk people in Kona. The truck was clean and ran well.
Geoffrey HoppeDanielle is the best! I will definitely look to Kona U-HAUL for all my moving needs.
Stephen AlbitzDanielle was absolutely fantastic to work with!!! She understood what we were doing and got us what we needed.
richard lacroixHad the opportunity to be greater and helped by Daniela. She is awesome! There were issues with keys for the truck that I rented. She was so apologetic.. I know it wasn't her fault. Things happen. She was on the phone with 2..3.. people, keys never got sorted out. She quickly cleaned a returned truck for me to use. She is a customer service star, and should be acknowledged. She handled herself with true professionalism. Mahalo, Moana Wooten
Moana WootenSafety and registration were both expired, tires were bald, could hardly make it up a gravel driveway. Issues with checking in, due to system being down and wasn’t able to receive the truck until almost an hour after scheduled time. Thankfully store clerk allowed us to keep truck for an hour longer. However, still very frustrated with overall service considering it is the only moving truck company in our town.
Kayla HarveyThanks to helpful staff at Uhaul Kona.
Steven SmithA+
Justin KysorKona storage assisted and understood very unexpected and difficult circumstances that we endured and accommodated us beyond business industry Haines standards ! Mahalo all your kokua!
Jesse Imgrund | Overall ExperienceGreat price
Gregory Wing | First ImpressionsI am very pleased with my overall experience with U-Haul. I chose this facility because of its location, the air conditioning, such easy access and ample parking right outside. The staff were friendly and helpful. What more could you ask? I totally enjoyed my 2-year stay there and am very grateful to have such a pleasant storage area available. Thank You, Joy
Joy Banks | Overall ExperienceReally helpful agents
ram jagat | Overall ExperienceI had a unit on top of the one below.. I have medical issues that made it very hard to move and climb up and down this ladder. Also there was only one ladder available for the entire building so if it was in use, you are waiting in 80+ temperature outside and inside the building its easily over a 100'F. Miserable
Christopher Casebolt | Overall ExperienceBest place in kona to store your belongings. Michael Condon (Store manager) is honest, helpful, goes above and beyond to meet your needs.
Kabenehe Kibret | Overall ExperienceCourteous, well maintained and convenient, everything you would expect and desire with any storage facility. If you insist on folks not using a storage unit as a room, you should only refer to it as a unit and not a room. This can be misconstrued by the average individual.
Jonathan Miller | First ImpressionsExcellent customer service
Donald Bauer | First ImpressionsVery flexible with dates & times… personal service. The manager, Michael, goes above & beyond to offer service, though very short staffed!
Marcy Vars | Overall ExperienceI did need to call U-Haul (National, not local) to get on autopay. Had to hold 35 minutes to straighten out. Once I got through, the customer service rep was pleasant, yet professional and very helpful!! However the hallways are cleaned—there were strange items blown or swept under my door and into my unit. Otherwise, VERY good experience and polite local office people (Isaac and another young man should be commended). I will recommend this place to others. The entrance card idea is GREAT!
Gail Anderson | Overall ExperienceFacility was clean, and well mantained>
Michael Hobbs | Overall ExperienceI rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.
Hector Jimenez Villalobos | Overall ExperienceI am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.
Brittany Harris | Overall Experienceupon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise
Nyla Kanae | First ImpressionsThe only problem I had was I was told my credit card was on file so they would take payment out if I didn’t come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn’t sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn’t care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.
Susan Hildenbrand | Overall ExperienceMahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama pono
SPENCER KEKAWA-HO | Overall ExperienceCerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone’s needs to be met! Thank you guys again for those years of help. :)
Briana Fukumitsu | Overall ExperienceCerise was so helpful and nice.
John Aberg-Riger | First ImpressionsI planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn’t cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!
nicole aragon | Overall ExperienceThank you guys for everything. You guys are amazing and have the best customer service 🤗 much Mahalos and Aloha’s
Michelle Lazo | Overall ExperienceOn point all around! Mahalo for being there for us. God bless you and ohana....
SPENCER KEKAWA-HO | First ImpressionsCherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo
Kealii Freitas | Overall ExperienceAll employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.
David-Joseph Aragon | Overall ExperienceThe front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff
Justin DeGuzman | First ImpressionsWe have had a great experience thus far. Cerise and her staff are friendly and informative.
Debra Pass | First ImpressionsMy experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896
Elena Hagstrom | Overall ExperienceWe utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.
Francis Okudara | Overall ExperienceMy experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.
Kealii Freitas | First ImpressionsAll of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.
Bonnie Fletcher | Overall ExperienceI love working with every one there
Dawn Ruhkick | Overall ExperienceCerise and staff are some of the friendliest and helpful uhaul associates I’ve dealt with. Makes the experience that much easier and seamless
Patricia Tupou | Overall ExperienceWonderful experience!! Cerise the manager was extremely helpful and friendly.
Joanna Pond | Overall ExperienceVery Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.
Darlene Somalinog | First ImpressionsVery friendly and helpfull.
Bonnie Fletcher | First ImpressionsAccess denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental
Jeffrey Byron Werle | First ImpressionsAwsome customer service Very friendly
Sierra Kama | First ImpressionsBoth staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)
Elena Hagstrom | First ImpressionsTrust uhaul with your property, the security is top notch . Management is on target.. very professional...
Summer Orpillla | Overall ExperienceEveryone was friendly, helpful, and knowledgeful especially store manager Cherise.
melanie kawaauhau | First Impressionsstorage and truck are so clean.
Dawn Ruhkick | First ImpressionsGreat services and employees.Units are immaculate.
Herman Mahu | First ImpressionsCerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.
MARK GASPAR | Overall ExperienceJust wanted to say thank you. Every one there was very professional. Thank you again
Roy Napoleon | Overall ExperienceExcellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise’s!
Gary Ross | Overall ExperienceGreat service.
MARK GASPAR | First ImpressionsExcellent customer service Extremely easy facility to access
Cynthia Spawn | Overall ExperienceI was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you
Chris Robinson | Overall Experiencecerise and her team were very helpful in guiding me to rent a store room.
Daniel Piccuta | First ImpressionsThe staff was amazing!
STEPHEN WETHERFORD | Overall ExperienceThe staff was terrific and very patient in making the arrangements necessary for our unique situation.
Delores Franz Los | Overall ExperienceManager was awesome she was on it with all request and very efficient in all she did.
Tracy Smith | Overall ExperienceJust wish it was a little more inexpensive..
Cedrick Ondra | Overall ExperienceIt was easy
debbie budwit | Overall ExperienceHelpful and friendly stsff
Meashell Schmaltz | Overall ExperienceI would use your services again.
Christopher Cusick | Overall ExperienceVery friendly and helpful!
Bary Foster | Overall ExperienceThe friendliest u haul I’ve ever been to. Thank you for making it simple.
Jared Conae | Overall ExperienceJust on the side where I have my staff, it's warmer than the rest of the all units.
Hector Jimenez-Villalobos | ReservationCerise and all the staff were helpful and pleasant. I would recommend this business to anyone.
larry rumford | Overall ExperienceI am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).
Mark Biegner | Overall Experiencestaff are very helpful and I am more than happy with them.
Margaret Crane | Overall ExperienceCerise and her staff were very accommodating and friendly.
Andrew Northrop | Overall ExperienceNice staff good place safe
Aulani Arakaki | Overall ExperienceGreat facility easy and convenient access and the office staff just Amazing very friendly and helpful well done
John Yurrita | Overall ExperienceGreat store manager.
scott mudd | Overall ExperienceVery nice staff.
PATRICK RILEY | Overall ExperienceNice new clean units and conviniently located.
JAVIER GONZALEZ | Overall Experience