Customer Reviews for U-Haul Moving & Storage at Kailua-Kona

1,912 reviews

74-5484 Kaiwi St   Kailua-Kona, HI 96740

(808) 374-2049

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Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(808) 374-2049

74-5484 Kaiwi St
Kailua-Kona, HI 96740

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Let us call directly to the place we rented from?

shellie davis 
Rating:
5.0

Customer did not leave a comment.

Cheryl Nobriga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Griffin 
Rating:
5.0

The store manager (forgot her name). Was the BEST. Extremely helpful and guided me to the appropriate trailer I needed. She hooked everything together and all went well. Mahalo.

Paul Gamez 
Rating:
5.0

Offer (reestablish) kamaaina rates.

Thomas Vanairsdale 
Rating:
5.0

The reservation was not initially found upon arrival at Uhaul because it was mistakenly somehow set up in the name of the prior owner of my phone number.

brian kuster 
Rating:
4.0

Make sure truck have gas for where you need to go

Ricky Ascino 
Rating:
5.0

Hire more People like Daniella ~ she was there once I picked up the Van (helped me and guided me on the App, added more information to help) and she was there at the drop off! Awesome person! Scott 816-838-8300

J Scott Riga 
Rating:
5.0

Customer did not leave a comment.

tabitha anderson 
Rating:
4.0

I stored my things for three years there. Paintings that were covered. When I removed them they had a film of sand on top Of them? Not sure where it came from. The storage containers above? Nothing was ruined, but I had To clean off all the boxes as well where white gritty sand hsf accumulated.

Pamela Radosevich  |  Overall Experience 
Rating:
5.0

My U-Box arrived late by almost 6-days. However, U-Haul paid me the late fee. So, I am OK with this delay. The stuff there are friendly and helpful.

Takashi Aoki 
Rating:
5.0

No improvement needed but be sure to keep Daniela Munoz as the manager of this location. She is phenomenal, very, very helpful, extremely kind and patient and just an overall nice individual with whom to work. She answered my questions completely and accurately and with patience. I would recommend anyone needing U Haul services to connect with her.

Charles Hoover 
Rating:
5.0

Customer did not leave a comment.

Carole Beller 
Rating:
5.0

Customer did not leave a comment.

Robert Barry 
Rating:
5.0

Wonderful area and wonderful employees

Jason Hale  |  Overall Experience 
Rating:
5.0

Wonderful staff. Extremely knowledgeable and helpful. Always Great.

tabitha anderson 
Rating:
5.0

Customer did not leave a comment.

Crystal Palacios  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Awa 
Rating:
5.0

Fantastic as usual

John Carvalho 
Rating:
5.0

Service was great

jeric Genavia 
Rating:
5.0

I loved my truck thanks

Gareth Doehring 
Rating:
5.0

Customer did not leave a comment.

Hung Tran 
Rating:
5.0

Mark out return pathway better

Ed Kahles 
Rating:
4.0

Customer did not leave a comment.

JOSEPH JAMES WOICIK 
Rating:
4.0

Explain the importance slowly of using the app to older people like me!

Jeanie Mau 
Rating:
5.0

Customer did not leave a comment.

deanna martin  |  First Impressions 
Rating:
5.0

faster check out we always request to NOT have blankets and hand truck but they still seem to be in there every time... Awesome friendly staff in Kona, we always look forward to seeing them again

Paul Ehman 
Rating:
5.0

Service was excellent!! Website was quick and easy.

Daryl Bickell 
Rating:
5.0

Customer did not leave a comment.

Michael White 
Rating:
3.0

Containers were delivered later than planned resulting in having to pay moving help extra to wait

Rick Crosby 
Rating:
5.0

Customer did not leave a comment.

Collette Aoki-Stanley 
Rating:
5.0

Customer did not leave a comment.

Lisa Conibear 
Rating:
2.0

Check engine light and low tire pressure lights were illuminated. Tried to pick up my truck at 7am via self checkout. Had trouble with the app. Tried till 8:15 and still no employee was there. Ended up speaking with someone had he said I needed two separate contact people because I had an out of state drivers license. I do not believe there was an option or requirement for this in the app. I’ve rented other vehicles from uhaul and this was by far the biggest sh!t show. I had 4 guys, that I was paying, waiting for me to get back with the truck so they could load it.

Donald Evangelista 
Rating:
5.0

I would definitely use Kailua Kona U-Haul in the future. I purchased wood at Lowe’s anticipating being able to use their rental truck. I was about ready to sign my documents, and a manager approached the counter told the associate that the truck was no longer available. They needed it to deliver an item to Captain Cook. I was left high and dry, and a bit pissed. I just immediately called U-Haul, reserved a pick up truck, and was back at Lowe’s with in 20 minutes. I even paid less for the rental than I would have from Lowes. Lesson learned. I’ll be back to rent from U-Haul in the future. The staff at Uhaul are young, happy, helpful, and their trucks clean and more importantly, available!

Ben Cunningham 
Rating:
5.0

Customer did not leave a comment.

jeanne hart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Nicholson 
Rating:
5.0

UHaul staff was very helpful, Thank you!

Steven Smith 
Rating:
5.0

Customer did not leave a comment.

Susan Pendray  |  First Impressions 
Rating:
5.0

Please extend a better rate to those always renting with you locally. The kamaaina rate really helps us when making a choice of who to do business with.

Kamala Galletes 
Rating:
5.0

Seamless move and arrived much earlier than scheduled.

Amy Maguire 
Rating:
5.0

Daniela has always been very courteous and professional. I hope UHaul corp sees the asset that she is to the company and raises her salary.

CHARLES FASANO  |  First Impressions 
Rating:
5.0

Everyone there are so friendly. This has to be the best U-Haul rental that I’ve ever been to. Just started using the mobile app. Thought it was very user friendly. I was surprised they were open on New Years Day! I highly recommend Kona U-Haul!!

Andrew Rearick 
Rating:
5.0

Woman at the counter had excellent customer service. Handled multiple customers with ease and made you feel like she cared and would be right with you. She also was prompt on the phone. And fair with billing. Mahalo!

David Kearnes 
Rating:
5.0

Customer did not leave a comment.

Valeri Vasioukhin 
Rating:
5.0

Customer did not leave a comment.

Lisa Jacob 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Passaro 
Rating:
5.0

Customer did not leave a comment.

Beonka Snyder 
Rating:
5.0

Always treated well as a customer.

Lorraine Underwood 
Rating:
5.0

The staff are amazing ,friendly and helpful.

Mike Scherf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elise Hildebrand 
Rating:
5.0

Staff at this location were great!

Catherine Mink 
Rating:
1.0

I had a hard time deciding between “yes” or “no” to the question about whether the truck was clean and well-maintained. It was definitely clean, but the maintenance was lacking. The vehicle was rattly, had a hard time starting and the a/c kept cutting out. I ended up choosing “no” because the location did not afford me any leeway with my charges, therefore, I am applying that same standard to how I answer these questions. I am very unhappy with the surcharges applied to my rental. I was charged $66 for being slightly short on fuel (when they rented it to me with 1/4 tank to begin with, and it’s hard to see on the dial exactly how much is in the tank) and a $30 cleaning fee (even though we swept it out before returning it). I rent cars frequently (and recently rented from a different U-Haul on the mainland) and the return condition was well within what is considered acceptable everywhere else. I feel that this location “nickel and dimes” its customers… to the tune of $100 extra on my bill. Plus all the neighbors in the adjoining lot will yell and threaten to tow your car if you park there for even 30 seconds (not exaggerating). I notice that you did not ask this question, but the customer service at the location was fine.

Joy Ray 
Rating:
5.0

Love the Great Service… in and out in minutes… so great we can get your pickup when we need them… keep getting more in your fleet please!

RICHARD WARNER 
Rating:
5.0

Customer did not leave a comment.

James Estores 
Rating:
4.0

Customer did not leave a comment.

Ron Fitzwater 
Rating:
4.0

Customer did not leave a comment.

Lilinoi Grace 
Rating:
5.0

would highly recommend U-Haul Moving & Storage at Kailua-Kona, 74-5484 Kaiwi St, Kailua-Kona HI 96740, to family, friends and all those seeking moving services. We rented a cargo van and appliance dolly, both van and dolly were in great condition and reasonably priced. UHAUL attendants were friendly professional and efficient.

Mike - 
Rating:
5.0

The employees at this U-Haul location really go beyond to provide service that is amazing

DARRELL MENNING 
Rating:
5.0

Everyone at Kona Uhaul location is great 👍

Steven Smith 
Rating:
4.0

The service and equipment was great! The location is horrible. Way too congested. Why not move out to a portion of the old Kmart building? That’s where a uhaul is located is Oshkosh Wisconsin where we moved from.

kevin herman 
Rating:
1.0

Move your Base of Operation!! That Location is for <Expletive Deleted>!! The Motorcycle Guy kept yelling @ me for parking in front of his shop!! Not a Good Experience!!

Karl Shauppi 
Rating:
1.0

The A/C did not work, there was no back up camera, the discount was not applied even after speaking with Maria and getting confirmation that it would be applied. No one was there to check the vehicle back in even though they were supposed to be there which further complicated the check out process. It was not a great experience with your website NOR APP.

Nathan Cook 
Rating:
5.0

Everything was perfect!

Reginald Rogolifoi 
Rating:
5.0

Your trailers safety check are expired and also the registration don’t want to get pulled over by a police officer get all your trailers legal

Henry Hooke 
Rating:
5.0

Customer did not leave a comment.

Shaun Huber 
Rating:
5.0

personnel were very friendly and helpful

Allen Sorensen 
Rating:
3.0

The visors on the vehicle were broken. On my way to return the vehicle I received a call from UHaul saying that if I don't return the vehicle by 9 am I'd be charged an additional day. I was not able to take the call as the vehicle is not set up for bluetooth. It was returned before 9 am and I was charged an additional day.

Stephanie Sites 
Rating:
5.0

Thank you for the excellent service, everyone at U-Haul was a pleasure to work with, really appreciate your support.

Gabor Miklos 
Rating:
5.0

Helpful and Friendly staff. Went above and beyond in making our move easier. Awesome customer service.

tabitha anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard Mozen 
Rating:
1.0

Didn’t have the vehicle I reserved. Had to make extra trips and drive more miles because of this. Was promised a Kamaaina rate, but instead the fee was increased. A complete mess. The store staff was very nice and tried to help.

Robert Trim 
Rating:
5.0

Originally I booked (through the app) a trailer that after seeing it, wouldn’t work for loading my utv I had just purchased, staff went above & beyond to get the right one from their storage yard and hook it up! That’s rare nowadays! I have already & will continue to recommend U-HAUL!

Edward Canas 
Rating:
5.0

All good

Peter Sindelar 
Rating:
5.0

Customer did not leave a comment.

Jenesis Meyer  |  Overall Experience 
Rating:
5.0

Nothing. Great service and very friendly.

Mark Johnson 
Rating:
3.0

Tune engines and maintain air conditioners. Hora le gas mileage in second truck rented!

Steve Dunnington 
Rating:
5.0

The people at the Kona U-Haul embrace the Aloha Spirit completely. Friendly, helpful and knowledgeable. They go out of their way to make your experience a positive one. Moving can be stressful but they make renting a Truck and getting a Storage Unit easy and simple. They even found our lost keys. I highly recommend Kona U-Haul. Mahalo for all your wonderful Help.

tabitha anderson 
Rating:
5.0

Customer did not leave a comment.

Shari Eccleston  |  Overall Experience 
Rating:
4.0

Took a long time for someone to come to the office, but when they did, it was Zach and he was very kind and super helpful

Arielle Bosch 
Rating:
5.0

Customer did not leave a comment.

Lorraine Underwood 
Rating:
5.0

Everyone is very nice and helpful

Justin Kysor 
Rating:
5.0

Customer did not leave a comment.

Matthew Hrdlicka 
Rating:
5.0

Customer did not leave a comment.

anne pratarelli 
Rating:
5.0

Very nice customer service check in and out was fast and easy

Janese Wagner 
Rating:
5.0

truck was clean and functioned properly. the safety check was past due.

Lee Kagawa 
Rating:
5.0

Customer did not leave a comment.

richard pettit 
Rating:
5.0

Customer did not leave a comment.

Lorraine Underwood 
Rating:
5.0

Customer did not leave a comment.

Kerry Barber  |  Overall Experience 
Rating:
5.0

Entire experience was excellent.

GREGORY BROWN 
Rating:
5.0

Customer did not leave a comment.

Ronald Brunner 
Rating:
5.0

I want to thank you all SO much! The only issue initially was I had requested a lower level storage unit but the only available was upper. It all worked out and made for a better workout! It was very nice to have a safe place for my belongings while in transition. I also appreciated the October refund as I did not think I was going to be able to get it all done in one trip but I did. Having the office open till 7 was great! Thanks for all you do!

lynn jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Brown 
Rating:
5.0

Super Nice People to work with. Highly recommend.

simmy mcmichael 
Rating:
5.0

Customer did not leave a comment.

Jenesis Meyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kennis hoyle 
Rating:
5.0

Nothing that I can think of Everything was great!

scott reagan 
Rating:
5.0

Nothing

SCOTT CLAMENT 
Rating:
4.0

Gal, I think named Danielle, who checked us in was so helpful and friendly. We had been moving for days, were exhausted physically and mentally, and she was very calming. Facility is a bit difficult to access. You have to swipe one pad to start, go to other side swipe other pad every time want door open, then swipe original pad when leave. Also zero parking.

Cheryl OBrien  |  First Impressions 
Rating:
4.0

Tire Sensor light was on ... needs maintenance. There should be a way to LOCK DOWN the dolly ... it kept making noise and banging all over the place. Rattles the nerves. Other than that .. the truck ran well ... and service at the office was pleasant and friendly. Good experience checking in, and checking out.

Margarita Weinman-Brown 
Rating:
5.0

Danielle Munoz was exceptional ! prifessional ; knowledgeable; friendly and efficient from start to finish ! Thank you for hiring her ! what an asset to your establishment in Kailua-Kona.

MELANI AKUNA  |  First Impressions 
Rating:
3.0

Zach the customer service agent was superb! The parking situation was out of control. It was hard for the staff and customers.

Kelly Dewey 
Rating:
5.0

There was a very strong smell in the cargo compartment.

FERNANDO VANNINI 
Rating:
5.0

Customer did not leave a comment.

Normetta Muir 
Rating:
5.0

Customer did not leave a comment.

Zheng Jinming 
Rating:
5.0

Customer did not leave a comment.

Michael Dion 
Rating:
4.0

Customer before us left cigarette butts in vehicle and had to spray our own deodorant in order to use AC. There some slight slip in the steering that might need attention. And the driver mirrors were loose where i had to manually roll down the window to hold mirror in place in order to reverse properly.. other then that the people we spoke to were really nice and helpful

lance yamaguchi 
Rating:
5.0

Customer did not leave a comment.

tiya cantiberos-ontiveros  |  Overall Experience 
Rating:
5.0

I was very impressed with the ease of booking the truck, and the helpful, friendly attitude of the front desk people in Kona. The truck was clean and ran well.

Geoffrey Hoppe 
Rating:
5.0

Danielle is the best! I will definitely look to Kona U-HAUL for all my moving needs.

Stephen Albitz 
Rating:
5.0

Danielle was absolutely fantastic to work with!!! She understood what we were doing and got us what we needed.

richard lacroix 
Rating:
5.0

Customer did not leave a comment.

Brian Balucan carvalho 
Rating:
5.0

Had the opportunity to be greater and helped by Daniela. She is awesome! There were issues with keys for the truck that I rented. She was so apologetic.. I know it wasn't her fault. Things happen. She was on the phone with 2..3.. people, keys never got sorted out. She quickly cleaned a returned truck for me to use. She is a customer service star, and should be acknowledged. She handled herself with true professionalism. Mahalo, Moana Wooten

Moana Wooten 
Rating:
5.0

Customer did not leave a comment.

deano zappia 
Rating:
5.0

Customer did not leave a comment.

deano zappia 
Rating:
2.0

Safety and registration were both expired, tires were bald, could hardly make it up a gravel driveway. Issues with checking in, due to system being down and wasn’t able to receive the truck until almost an hour after scheduled time. Thankfully store clerk allowed us to keep truck for an hour longer. However, still very frustrated with overall service considering it is the only moving truck company in our town.

Kayla Harvey 
Rating:
5.0

Thanks to helpful staff at Uhaul Kona.

Steven Smith 
Rating:
3.0

Customer did not leave a comment.

Torsten Finner 
Rating:
5.0

A+

Justin Kysor 
Rating:
3.0

Customer did not leave a comment.

Chelsea Loa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice Vierra manner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kailena Kaaekuahiwi  |  Overall Experience 
Rating:
5.0

Kona storage assisted and understood very unexpected and difficult circumstances that we endured and accommodated us beyond business industry Haines standards ! Mahalo all your kokua!

Jesse Imgrund  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald bernard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine Olsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louie Marc Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Robertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nic TinaoLange  |  Overall Experience 
Rating:
5.0

Great price

Gregory Wing  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zahryna Samatua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES EMMERSON  |  First Impressions 
Rating:
5.0

I am very pleased with my overall experience with U-Haul. I chose this facility because of its location, the air conditioning, such easy access and ample parking right outside. The staff were friendly and helpful. What more could you ask? I totally enjoyed my 2-year stay there and am very grateful to have such a pleasant storage area available. Thank You, Joy

Joy Banks  |  Overall Experience 
Rating:
5.0

Really helpful agents

ram jagat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Horne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phoenix Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ARCHER  |  Overall Experience 
Rating:
1.0

I had a unit on top of the one below.. I have medical issues that made it very hard to move and climb up and down this ladder. Also there was only one ladder available for the entire building so if it was in use, you are waiting in 80+ temperature outside and inside the building its easily over a 100'F. Miserable

Christopher Casebolt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly DelaCruz  |  Overall Experience 
Rating:
5.0

Best place in kona to store your belongings. Michael Condon (Store manager) is honest, helpful, goes above and beyond to meet your needs.

Kabenehe Kibret  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hendricks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawerence sabarre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Pass  |  Overall Experience 
Rating:
5.0

Courteous, well maintained and convenient, everything you would expect and desire with any storage facility. If you insist on folks not using a storage unit as a room, you should only refer to it as a unit and not a room. This can be misconstrued by the average individual.

Jonathan Miller  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charity Bradeen  |  First Impressions 
Rating:
5.0

Excellent customer service

Donald Bauer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Chong Tim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Garland  |  First Impressions 
Rating:
4.0

Very flexible with dates & times… personal service. The manager, Michael, goes above & beyond to offer service, though very short staffed!

Marcy Vars  |  Overall Experience 
Rating:
5.0

I did need to call U-Haul (National, not local) to get on autopay. Had to hold 35 minutes to straighten out. Once I got through, the customer service rep was pleasant, yet professional and very helpful!! However the hallways are cleaned—there were strange items blown or swept under my door and into my unit. Otherwise, VERY good experience and polite local office people (Isaac and another young man should be commended). I will recommend this place to others. The entrance card idea is GREAT!

Gail Anderson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea Fuapau  |  Overall Experience 
Rating:
4.0

Facility was clean, and well mantained>

Michael Hobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clinton horst  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla Chong Kalima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Lackey  |  First Impressions 
Rating:
5.0

I rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.

Hector Jimenez Villalobos  |  Overall Experience 
Rating:
5.0

I am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.

Brittany Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Normelita Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judyann Waikiki  |  Overall Experience 
Rating:
5.0

upon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise

Nyla Kanae  |  First Impressions 
Rating:
5.0

The only problem I had was I was told my credit card was on file so they would take payment out if I didn’t come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn’t sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn’t care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.

Susan Hildenbrand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Worst Melissa  |  Overall Experience 
Rating:
5.0

Mahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama pono

SPENCER KEKAWA-HO  |  Overall Experience 
Rating:
5.0

Cerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone’s needs to be met! Thank you guys again for those years of help. :)

Briana Fukumitsu  |  Overall Experience 
Rating:
5.0

Cerise was so helpful and nice.

John Aberg-Riger  |  First Impressions 
Rating:
5.0

I planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn’t cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!

nicole aragon  |  Overall Experience 
Rating:
5.0

Thank you guys for everything. You guys are amazing and have the best customer service 🤗 much Mahalos and Aloha’s

Michelle Lazo  |  Overall Experience 
Rating:
5.0

On point all around! Mahalo for being there for us. God bless you and ohana....

SPENCER KEKAWA-HO  |  First Impressions 
Rating:
5.0

Cherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo

Kealii Freitas  |  Overall Experience 
Rating:
5.0

All employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.

David-Joseph Aragon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valjawan Deer  |  First Impressions 
Rating:
5.0

The front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff

Justin DeGuzman  |  First Impressions 
Rating:
5.0

We have had a great experience thus far. Cerise and her staff are friendly and informative.

Debra Pass  |  First Impressions 
Rating:
3.0

My experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896

Elena Hagstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie Sharkey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Hasten  |  First Impressions 
Rating:
5.0

We utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.

Francis Okudara  |  Overall Experience 
Rating:
5.0

My experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.

Kealii Freitas  |  First Impressions 
Rating:
5.0

All of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.

Bonnie Fletcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sonya Matthews  |  Overall Experience 
Rating:
5.0

I love working with every one there

Dawn Ruhkick  |  Overall Experience 
Rating:
5.0

Cerise and staff are some of the friendliest and helpful uhaul associates I’ve dealt with. Makes the experience that much easier and seamless

Patricia Tupou  |  Overall Experience 
Rating:
5.0

Wonderful experience!! Cerise the manager was extremely helpful and friendly.

Joanna Pond  |  Overall Experience 
Rating:
5.0

Very Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.

Darlene Somalinog  |  First Impressions 
Rating:
5.0

Very friendly and helpfull.

Bonnie Fletcher  |  First Impressions 
Rating:
1.0

Access denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental

Jeffrey Byron Werle  |  First Impressions 
Rating:
5.0

Awsome customer service Very friendly

Sierra Kama  |  First Impressions 
Rating:
5.0

Both staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)

Elena Hagstrom  |  First Impressions 
Rating:
5.0

Trust uhaul with your property, the security is top notch . Management is on target.. very professional...

Summer Orpillla  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful, and knowledgeful especially store manager Cherise.

melanie kawaauhau  |  First Impressions 
Rating:
5.0

storage and truck are so clean.

Dawn Ruhkick  |  First Impressions 
Rating:
5.0

Great services and employees.Units are immaculate.

Herman Mahu  |  First Impressions 
Rating:
5.0

Cerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.

MARK GASPAR  |  Overall Experience 
Rating:
5.0

Just wanted to say thank you. Every one there was very professional. Thank you again

Roy Napoleon  |  Overall Experience 
Rating:
5.0

Excellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise’s!

Gary Ross  |  Overall Experience 
Rating:
5.0

Great service.

MARK GASPAR  |  First Impressions 
Rating:
5.0

Excellent customer service Extremely easy facility to access

Cynthia Spawn  |  Overall Experience 
Rating:
5.0

I was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you

Chris Robinson  |  Overall Experience 
Rating:
5.0

cerise and her team were very helpful in guiding me to rent a store room.

Daniel Piccuta  |  First Impressions 
Rating:
5.0

The staff was amazing!

STEPHEN WETHERFORD  |  Overall Experience 
Rating:
5.0

The staff was terrific and very patient in making the arrangements necessary for our unique situation.

Delores Franz Los  |  Overall Experience 
Rating:
5.0

Manager was awesome she was on it with all request and very efficient in all she did.

Tracy Smith  |  Overall Experience 
Rating:
4.0

Just wish it was a little more inexpensive..

Cedrick Ondra  |  Overall Experience 
Rating:
5.0

It was easy

debbie budwit  |  Overall Experience 
Rating:
5.0

Helpful and friendly stsff

Meashell Schmaltz  |  Overall Experience 
Rating:
5.0

I would use your services again.

Christopher Cusick  |  Overall Experience 
Rating:
5.0

Very friendly and helpful!

Bary Foster  |  Overall Experience 
Rating:
5.0

The friendliest u haul I’ve ever been to. Thank you for making it simple.

Jared Conae  |  Overall Experience 
Rating:
4.0

Just on the side where I have my staff, it's warmer than the rest of the all units.

Hector Jimenez-Villalobos  |  Reservation 
Rating:
5.0

Cerise and all the staff were helpful and pleasant. I would recommend this business to anyone.

larry rumford  |  Overall Experience 
Rating:
3.0

I am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).

Mark Biegner  |  Overall Experience 
Rating:
5.0

staff are very helpful and I am more than happy with them.

Margaret Crane  |  Overall Experience 
Rating:
5.0

Cerise and her staff were very accommodating and friendly.

Andrew Northrop  |  Overall Experience 
Rating:
5.0

Nice staff good place safe

Aulani Arakaki  |  Overall Experience 
Rating:
5.0

Great facility easy and convenient access and the office staff just Amazing very friendly and helpful well done

John Yurrita  |  Overall Experience 
Rating:
5.0

Great store manager.

scott mudd  |  Overall Experience 
Rating:
4.0

Very nice staff.

PATRICK RILEY  |  Overall Experience 
Rating:
4.0

Nice new clean units and conviniently located.

JAVIER GONZALEZ  |  Overall Experience 
No reviews have been submitted for this location.

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