Customer Reviews for U-Haul Moving & Storage at Greenbrier

9,801 reviews

664 Woodlake Dr   Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy, Next to Adventure BMW)

(757) 424-7361

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 424-7361

664 Woodlake Dr
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy, Next to Adventure BMW)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Because of the way, I had to keep bringing truck back to get extensions on rental. plus I was told I could only have the truck for 3 days and if I wanted it longer I had to unload and bring it back to get a different truck. Not good if you're trying to get renovation done and need a place to put furniture.

CARLYE P M. 
Rating:
5.0

Collin always provides exceptional customer service. He is a great asset to your company.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Jenna O. 
Rating:
5.0

Customer did not leave a comment.

Tanishia V. 
Rating:
5.0

The staff was very friendly and helpful in setting me up with a u-haul

DANIELLE ARYLSSA S. 
Rating:
5.0

All good

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Nothing the guys was excellent

Jewel S. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Excellent customer service. Young man at the counter was very helpful and he was the same person that helped me on the drop off on Sunday at 4:45PM

Spencer H. 
Rating:
5.0

Customer did not leave a comment.

TYRONE W. 
Rating:
4.0

Returning the truck and the process on the app was too long. App didn't work. online didn't work. Thank goodness there were three of us there and we all worked together to get it done.

Tina P. 
Rating:
5.0

Customer did not leave a comment.

Miranda R. 
Rating:
4.0

Customer did not leave a comment.

reginald j.  |  First Impressions 
Rating:
5.0

It's great and nice staff.

Qiaoyan L. 
Rating:
2.0

It would be nice if the uhaul did not smell like urine while I use it to transport items that I am going to put in my house.

Shawn P. 
Rating:
3.0

Very busy location that needs more employees.

Subeh M. 
Rating:
5.0

Customer did not leave a comment.

Desiree M. 
Rating:
1.0

A lot of hidden fees

CHARLIE A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
3.0

Was charged for gas although I filled the tank up before turning the truck in.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Great job!

Arielle A. 
Rating:
5.0

Customer did not leave a comment.

Ron K. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel S. 
Rating:
4.0

Customer did not leave a comment.

crystal G. 
Rating:
5.0

I can't think of anything. I am a frequent customer and I get the same personal experience every time.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Corbett W. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

The thickness assigned was apoornrelection of the U-Haul brand. Steering wheel has chunks of the grim missing and was "repaired" with electrical tape. The drivers-side door did not close properly and the window crank handle had missing parts that made it difficult to raise and lower the window.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Darlene T. 
Rating:
5.0

Customer did not leave a comment.

CHASTIY W. 
Rating:
5.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

crystal G. 
Rating:
5.0

Good from start to finish

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Quiera P. 
Rating:
5.0

The center does it right! Customer service is there mission. They were kind efficient and willing to help. Outstanding!

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

The truck that I was given wasn't safe at all. The driver and passenger doors would not shut completely for a safe and secure trip. When I mentioned this after returning the truck the associate was aware that this was a issue but did not mention this when I picked it up.

Jazmine R. 
Rating:
5.0

Everything was good at this location besides the tire pressure light came on.

Tacarra S. 
Rating:
5.0

The customer service was exemplary!!!

Leonard L. 
Rating:
2.0

The staff was rude, completely ignored me and my wife. Ignored us and closed the garage door in our face. Closing time was more important than customer service

JABRILMALIK R. 
Rating:
5.0

The staff is phenomenal! The person at the front counter today (Saturday, 2/10/24, 1000) was very professional, courteous, and patient. The line was 4 people deep and she took great care of everyone! Her associate was just as good, assisting people with finding their trucks while checking some in outside. The in person check in process was painless, seamless, and fast (2/10/24@7pm). Even though thru were closing, did not feel rushed. Thanks U-Haul, for making me feel appreciated!

Marcus T. 
Rating:
4.0

Ease up on the texts and email.

John F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The only thing I can say, is make the after hours locks on the boxes where you get your keys a little easier to work, but that's about it overall Was seamless!

Lucien B. 
Rating:
5.0

Nothing

Marquita G. 
Rating:
5.0

Customer did not leave a comment.

Bob L. 
Rating:
3.0

No issues with location. I appreciated being told about where water leaks in from the trucks. He was honest & I appreciated that! U-Haul as a business should be more up front with customers & be honest! People put their trust in a company with the contents of their entire life's belongings! It's just not right!

Joan D. 
Rating:
5.0

Jack the installer is one of the best mechanics I have ever seen

ROBERT M. 
Rating:
5.0

no improvements needed, great customer service !

CARL T. 
Rating:
4.0

Customer did not leave a comment.

Tertell B. 
Rating:
5.0

Customer did not leave a comment.

Hal L. 
Rating:
4.0

Customer did not leave a comment.

Kyle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan L. 
Rating:
4.0

The location in which I picked up from was great, but I planned meticulously to schedule a pick up from the location at 1146 Indian Lakes Blvd. The day before my scheduled pick up date. I received a call that my reservation was moved to a different location (Singleton Dr and Witchduck location). This would have taken me out of my way, so I ultimately had it changed to Woodlake Drive. For the change of my reservation I give Uhaul Reservation 1 Star and would tell others to beware when reserving!!!!!

Bridgette D. 
Rating:
5.0

Kayla helped me and was a champ! She was by herself due to someone calling out and it was quite busy. She's methodical and polite. She's a keeper!

John C. 
Rating:
5.0

Customer did not leave a comment.

Metstella T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shareeta J. 
Rating:
5.0

Customer did not leave a comment.

adrian C. 
Rating:
5.0

Customer did not leave a comment.

Johnathan S. 
Rating:
5.0

you were very professional and friendly

Joycelyn M. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Nothing

John T. 
Rating:
5.0

None. Easy to get set up and get on.

Curtis F. 
Rating:
5.0

Drop-off of one way rental was quick and easy.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Coffee machines for those early morning pick ups. 😊 everything was great. Friendly professional staff.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn L. 
Rating:
5.0

Customer did not leave a comment.

Jesse D. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Tina B. 
Rating:
5.0

Good experience - highly recommend based on both convenience and cost.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan L. 
Rating:
5.0

Customer did not leave a comment.

Dirk G. 
Rating:
5.0

The two different guys who helped me hook up and remove the trailer were friendly and professional. Great experience!

Thomas M. 
Rating:
5.0

Very friendly staff. Everything was handled quickly and efficiently. Nice experience.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Randy O. 
Rating:
5.0

Customer did not leave a comment.

Louantha K. 
Rating:
3.0

They tied my car to the transport wrong and messed up a tire

michael E. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The sales representative Colin was very professional and explained everything clearly to me.

Evelyn B. 
Rating:
5.0

Great addition to that location. Kayla goes above and beyond for her customers. I rent from Uhaul quite often and now that I know she has moved from the Norfolk location , wood lake will be my new “go to “ for services .

ERICJAMES R. 
Rating:
1.0

Worst possible experience, truck broke down after 10 minutes, repair guys got truck running and told me to return it to this location. Once I arrived I was told location couldn't help me as file is out of their system. Called 1800 number and service was even worse. Told I should not have returned truck to location, when I told rep the report guy uhaul send told me to return it her response was “he was not a uhaul rep and u should not have followed his instructions. She the proceeded to tell me that since repairman had got truck working the file had been closed and she couldn't help. I had to complete The return for the broken down truck. (Yes, I paid the full rental amoun) just so I could get a truck that would work. I have rented a ton of uhaul trucks this past year and this single experience has destroyed any faith I have in uhaul.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Gwen J. 
Rating:
2.0

Airline blvd store in virginia, They put my car on the transport wrong took forever to get it off while i was outside in a snow storm

michael E. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
3.0

The reason for the poor ratings isn't due to this particular location, but U-Haul in general. I had to go to 3 different locations to get my truck because of the truck being in the wrong place, a nail being in the tire, the guy not being at the location. It took me 1.5 hours to get the truck. Highly disappointed in the process.

Amia V. 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan L. 
Rating:
5.0

Customer did not leave a comment.

Dustin A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
4.0

Customer did not leave a comment.

Britney T. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Continue doing what you do. Thanks

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

VERULO Z. 
Rating:
3.0

The gentleman did not send my final statement via email. I dont like that

Julian J. 
Rating:
5.0

Customer did not leave a comment.

monica W. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Kyle M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Walter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARNEST G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latifah S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell S.  |  Overall Experience 
Rating:
4.0

This U-Haul facility was great but the locations I used in South Carolina to rent the equipment to come up to Virginia were absolutely awful, sent me to three separate locations to get a truck I reserved days prior, so unorganized and slow it was an absolute nightmare. As well as the truck I was given had multiple issues with the ramp and I almost broke my foot when the ramp pulled out too far and did not have a safety precaution to prevent this. Would never recommend U-Haul again and wish I could go back in time and go with another company.

Josh P.  |  First Impressions 
Rating:
5.0

I have always had public storage over the years and switched to uhaul. Best place ever to get storage. It was clean and it didn't smell old and moldy like some. And the best part is they don't constantly raise your rent! Will never get storage from anyone but uhaul!

Kathleen L.  |  Overall Experience 
Rating:
5.0

Easiest way to get a storage unit. First time doing it, and it was incredibly easy and seamless.

SHANE N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nathaniel A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENYA D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Elisabetta L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MERTON L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wilma d.  |  First Impressions 
Rating:
5.0

Best place ever to rent a storage unit from

Kathleen L.  |  Overall Experience 
Rating:
4.0

The second lady was helpful but the first person I spoke with, a man was not. I left Detroit and U-Haul there put the wrong drop off location and the man was telling me to call or take the truck to the location listed on paperwork but i had an email from uhaul that said location I was at and spoke with phone Rep at U-Haul which reserved it. I moved from Detroit to Chesapeake, why would I want to drop off a truck in another part of Virginia??? I called the number he gave me and was on hold for awhile. The lady came and heard what was going on and called for me, got right through. If she had not helped me I would been figuring out how to drive to another part of Virginia I never heard of to drop off a truck. So I'm grateful for her help. I don't remember her name or if she was the manager but she wasn't dismissive like the first guy .

Peggie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GOLDIE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Levondia P.  |  First Impressions 
Rating:
5.0

Excellent customer service Autum was great

Leighann W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

U-Haul always comes through keep up the good work guys.

Steven W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA R.  |  First Impressions 
Rating:
5.0

Autumn and her team were very professional and polite, I didn't have to wait and was greeted with a smile as soon as I walked in. Thanks again!

SYDNEY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosellen c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayla S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Neil G.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and went above and beyond for me, definitely coming back to this location next time moving needs arise.

Joshua S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

javondra s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evamarie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarina B.  |  First Impressions 
Rating:
5.0

Autumn and the team always take excellent care of me when I come in... thanks for being so consistent.

Adrian S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latifah S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Axel P.  |  Overall Experience 
Rating:
5.0

Only problem I experienced was a leak in one of my units.. it damaged my mattress, but the staff (Autumn) showed me what I need to do to resolve the issue.. She is AWESOME!

Holly H.  |  Overall Experience 
Rating:
5.0

I love renting with U-haul because the experience is always easy. Life is already hard, no need to add to it. Thanks U-haul!

Kristel H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WANDA C.  |  Overall Experience 
Rating:
5.0

The staff was very friendly kind and helpful and the storage was very convenient to me.

Dorothy C.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul for being number one in great service

Regina C.  |  Overall Experience 
Rating:
5.0

Top rated business and staff

LARRYKENNETH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William L.  |  First Impressions 
Rating:
5.0

The people where super helpful!!!

whitney f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

karen l.  |  Overall Experience 
Rating:
2.0

My items were completely filled with huge spiders and spiderweb’s. The roof was coming down which allowed dust to cover my items.

Carma G.  |  Overall Experience 
Rating:
5.0

All was Well and the Best! Very Trustworthy.

Pamela F.  |  Overall Experience 
Rating:
5.0

Very good job!!! This young lady was so professional and help ful.Thank you so much,

MERTON L.  |  First Impressions 
Rating:
5.0

Everything was great the only thing was that due to bad weather because of the hurricane the power went out and equipment went down. I feel like you guys should have a back up generating on sight

Evamarie C.  |  First Impressions 
Rating:
3.0

There were too many bugs in the storage unit that got into my items

CHRISTINE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYNGILLS M.  |  Overall Experience 
Rating:
1.0

thick layer of dirt on all my belongings and lots of roaches!

Caitlyn H.  |  Overall Experience 
Rating:
5.0

No complaints. Storage unit served it's purpose for us.

A-1 inc. E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zenobia M.  |  Online Move In 
Rating:
5.0

Great service. The GM was excellent to deal with on an insurance claim. Great team at Greenbrier

Leonard L.  |  Overall Experience 
Rating:
5.0

The manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.

Anne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROLYNGILLS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seth H.  |  Overall Experience 
Rating:
5.0

The process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!

CHRISTINE F.  |  First Impressions 
Rating:
5.0

That crew of ladies there rock!!! EVERYTHING WAS AWESOME.

Arthur M.  |  Overall Experience 
Rating:
5.0

Always has the storage or equipment I needed.

Pam K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Everyone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.

Christina C.  |  Overall Experience 
Rating:
5.0

The staff at Greenbier U Haul are the best the sre the nicest people around.

Andrew S.  |  Overall Experience 
Rating:
5.0

Outstanding service and hospitality. Highly recommend to anyone that needs your services

Arthur M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ghisteine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
4.0

They are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She’s The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!

Cecilia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamika c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany B.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Marvin A.  |  First Impressions 
Rating:
5.0

Really liked that uhaul provided a lock for free.

Seth H.  |  First Impressions 
Rating:
5.0

I was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.

jock t.  |  First Impressions 
Rating:
5.0

We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get “ straight answers”! Those ladies are true gems!

Jonnie A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique P.  |  Overall Experience 
Rating:
5.0

Great experience! Employees very knowledgeable Thank you all!

Adrienne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy C.  |  First Impressions 
Rating:
1.0

The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul

ALLENDIA B.  |  Overall Experience 
Rating:
5.0

Very busy site, but the employees were fast, professional and courteous. Overall a great experience.

Pam K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORIONODEWITT C.  |  Overall Experience 
Rating:
5.0

Great staff

Versean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ymeline L.  |  Overall Experience 
Rating:
5.0

Great service and very professional staff

Leonard L.  |  First Impressions 
Rating:
5.0

Always professional and never a problem.

Edward L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAndre' R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAQUEL DENISE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY M.  |  Overall Experience 
Rating:
2.0

The mice and rats are terrible and have destroyed a lot of my things!

Andrea S.  |  First Impressions 
Rating:
2.0

The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu

Yvette R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl B.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

DAVIDGREGORY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M.  |  First Impressions 
Rating:
5.0

The staff at greenbrier we're super helpful and engaging..keep them all!

Heather W.  |  Overall Experience 
Rating:
5.0

Tiptop!

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.

Eric V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M.  |  Overall Experience 
Rating:
5.0

The young lady was very polite and friendly!

Pamela S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANUEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauncey s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFRED KEITH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamika c.  |  First Impressions 
Rating:
5.0

Tiptop

Charles B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sophronia K.  |  Overall Experience 
Rating:
4.0

We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL

fred M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Everybody at the location was extremely helpful.

Jauschua S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

makhinohn w.  |  Overall Experience 
Rating:
4.0

Very polite and helpful

THERESA B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick H.  |  Overall Experience 
Rating:
4.0

Courteous and professional staff.

Brian S.  |  Overall Experience 
Rating:
5.0

Convenient, clean

Stephanie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHESAPEAKE R.  |  First Impressions 
Rating:
5.0

Clean, safe, secure and professional staff.

Vanessa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inetres s.  |  First Impressions 
Rating:
5.0

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Brian S.  |  First Impressions 
Rating:
5.0

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Michael B.  |  Overall Experience 
Rating:
2.0

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

DEBORAH L.  |  Overall Experience 
Rating:
5.0

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Carmela G.  |  First Impressions 
Rating:
4.0

Unit was damaged in the ceiling area before we put stuff in it

Mark T.  |  First Impressions 
Rating:
3.0

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Monica B.  |  Overall Experience 
Rating:
4.0

I wish they remembered the woman’s name that helped me over the phone. Might’ve been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Jasmin T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LOIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOLITA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and Corbin was awesome.

penny w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I’d never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I’d choose Uhaul overall. Many thanks to them ...

Chassidy Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakeva C.  |  Overall Experience 
Rating:
5.0

The first month rent free was a wonderful incentive. Betty Riggins

Bettyann R.  |  First Impressions 
Rating:
5.0

Very professional

levell b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul d.  |  First Impressions 
Rating:
5.0

outstanding

Doug G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlayne D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis B.  |  Overall Experience 
Rating:
5.0

Very Friendly and Knowledgeable

reginald j.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Melinda W.  |  Overall Experience 
Rating:
5.0

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

rosellen c.  |  First Impressions 
Rating:
1.0

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

William M.  |  First Impressions 
Rating:
3.0

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES F.  |  First Impressions 
Rating:
2.0

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Karen D.  |  First Impressions 
Rating:
2.0

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Jeffrey B.  |  Overall Experience 
Rating:
2.0

Storage was garbage full of bugs and rat turds

Trei H.  |  Overall Experience 
Rating:
5.0

The young lady that checked us in also fixed an issue with the one way trailer rental.

WILLIAM K.  |  First Impressions 
Rating:
5.0

The process was smooth and seamless.

CATRINA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
2.0

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Joel E.  |  Overall Experience 
Rating:
5.0

The U-haul staff was very helpful

Thomas G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keysha S.  |  First Impressions 
Rating:
5.0

Both cost were very helpful I would definitely use you again

jacy p.  |  First Impressions 
Rating:
5.0

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Chef Josephs K.  |  First Impressions 
Rating:
4.0

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Unnaray H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele B.  |  First Impressions 
Rating:
5.0

Very helpful

Shelton W.  |  Overall Experience 
Rating:
5.0

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

EVAN N.  |  First Impressions 
Rating:
1.0

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Tracy S.  |  Overall Experience 
Rating:
4.0

Thank you

Delores Q.  |  First Impressions 
Rating:
5.0

The best outdoor storage unit ive used in the country.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Every thing went well!

Michelle G.  |  Overall Experience 
Rating:
5.0

All worked together

Shelton W.  |  First Impressions 
Rating:
5.0

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Jonathan R.  |  First Impressions 
Rating:
5.0

Nice place

Terry C.  |  Overall Experience 
Rating:
1.0

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Tonya B.  |  Overall Experience 
Rating:
5.0

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Patricia S.  |  First Impressions 
Rating:
5.0

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Marcus B.  |  First Impressions 
Rating:
1.0

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

Larnell M.  |  Overall Experience 
Rating:
5.0

The staff is very patience and kind.

pamela m.  |  Overall Experience 
Rating:
2.0

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

ryan w.  |  Overall Experience 
Rating:
4.0

Everything was great .

SABRINA E.  |  Overall Experience 
Rating:
5.0

The service rendered to me was professional and efficient. Thank you!

Erica H.  |  First Impressions 
Rating:
5.0

No issues what so ever. Attentive customer service and assistance.

Tracy S.  |  First Impressions 
Rating:
5.0

Everything is good

DMITRY S.  |  First Impressions 
Rating:
5.0

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

Tikea P.  |  First Impressions 
Rating:
5.0

Too expensive 84. For 5 x 10. Found storage for 50. for same size

CHARMIAN P.  |  Overall Experience 
Rating:
5.0

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Annette F.  |  First Impressions 
Rating:
4.0

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Shelley J.  |  Reservation 
Rating:
5.0

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Corey B.  |  Overall Experience 
Rating:
5.0

The staff at Greenbrier is outstanding!

Karen H.  |  Reservation 
Rating:
5.0

Fast and friendly service!!!

William F.  |  Overall Experience 
Rating:
5.0

Great customer service and follow up.

Candace B.  |  Overall Experience 
Rating:
3.0

I had no issues

Ayana B.  |  Overall Experience 
Rating:
5.0

Malique was great! Excellent customer service.

Ann l.  |  Reservation 
Rating:
5.0

Outstanding customer service

MARVEN H.  |  Overall Experience 
Rating:
5.0

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

William F.  |  Reservation 
Rating:
4.0

All accommodations and customer contact was of a professional standard. Thank you

Johnny G.  |  Reservation 
Rating:
1.0

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Pamela P.  |  Overall Experience 
Rating:
5.0

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Nicole R.  |  Overall Experience 
Rating:
5.0

Everything worked out great.

Alexis H.  |  Overall Experience 
Rating:
5.0

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin

Robert W.  |  Overall Experience 
Rating:
1.0

The staff was the most unfriendly people I ever met

Oscar R.  |  Overall Experience 
No reviews have been submitted for this location.

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