Customer Reviews for U-Haul Moving & Storage at Grant Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

416 reviews

2423 N Palo Verde Ave   Tucson, AZ 85716
(Off Grant Rd, By or behind Taco Bell)

(520) 795-5687

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(520) 795-5687

2423 N Palo Verde Ave
Tucson, AZ 85716
(Off Grant Rd, By or behind Taco Bell)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I highly recommend you halt a grant to anyone very pleasurable Every time I went to the office very nice employees

patricia hockar  |  Overall Experience 
Rating:
2.0

During the period of time that you stopped doing rodent control, mice infested and destroyed my stored camping equipment. You also decided to disconnect the interior lights of the units. Homeless people were storing their belongings and food there, hanging out during the day with their animals. While I have no hatred towards homeless folks, their food and bedding attracted more rodents and created a bigger danger of bed bugs. Also the transient traffic did increase theft and safety concerns. There were multiple times when the auto-pay caused issues by not going through, and I was assessed late fees that I did not deserve. The rodents and homeless people were the biggest issues, and I have since moved to a much larger and better maintained unit that is approximately the same price that I was paying you folks. So basically, you continually increased prices, while making the provided service worse. Your employees were all great to work with though, and deserve kudos for putting up with everything.

Michael Hecht  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Bermudez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mcknight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Moreno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Davis  |  Overall Experience 
Rating:
2.0

I didn't appreciate the fact that we got a trailer to haul you're supposed to get a storage for free and then we transfer to different stores and we had to do the running around to drive to get the story we weren't reimbursed for the gas money and then they will a charger that's not right

maria villegas brewton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA VALLEJO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSAMARIA ALCANTAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Shepard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Martin  |  First Impressions 
Rating:
5.0

Amanda took care of everything and made this move trouble free. She is perfect!!

Bradley Karl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

autumn salsbury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Nuss  |  Overall Experience 
Rating:
3.0

Poor customer service. Commitments not followed through.

Jason Webb  |  Online Move In 
Rating:
5.0

Excellent company!

LEE FAIRBANKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN BANUCHI  |  First Impressions 
Rating:
5.0

The young man and woman working in the office who helped me and my son were courteous and helpful.

LUCY PROVOST  |  First Impressions 
Rating:
5.0

The manager at this store was excellent. He was knowledgeable and personable, I like doing business with u-haul. My wife and I have done a lot of it lately and it's all been good, but the manager at this store really stood out.

JOE BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA LEED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shang Gao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PIERSON  |  Overall Experience 
Rating:
5.0

Nice Staff

Kadar Iman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonelle works  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TABETHA MCMEANS  |  First Impressions 
Rating:
5.0

There wasn’t a free lock inside my unit as indicated when I rented the unit.

TIFFANY MINTON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber Romero  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANJELICA sampson  |  First Impressions 
Rating:
5.0

Awesome customer service with Raphael! Thank you 🙏🏼

FELEPITA OSIFE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashia Morris  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roy Perkins  |  Overall Experience 
Rating:
5.0

From our reception at the desk to check out, the experience was a positive one. Good people, easy access and secure, clean facilities. Highly recommended

HARLAN LYSO  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lorelai Adams  |  Overall Experience 
Rating:
5.0

Very much appreciated the free month with truck rental. Renting process was easy. Just a couple suggestions. It would be nice if the entrance card swipe machine were placed on a post away from the gate so you could swipe without getting out of the vehicle. Also there was no clear way to terminate without going into the store. Would be nice if that could be done over the phone or online without having to download an app.

Sean Garrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSIDY ZIMMERMAN  |  Overall Experience 
Rating:
5.0

Manager and staff above 100%

LUIS ZUNIGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shang Gao  |  First Impressions 
Rating:
5.0

Manager and staff above 100%

LUIS ZUNIGA  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kiara Moreno  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John Hartman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Powell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dayton Larsh  |  First Impressions 
Rating:
1.0

No one in the office to help. Hard to get out. You need a clicker to get out of the gate but how do you get a clicker with online check-in? Overall, a very frustrating experience.

Timothy Siegel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica Melder  |  Overall Experience 
Rating:
2.0

The light bulb in the hallway was regularly out. The facility itself was dirty and there were regularly people blocking access to the facility. The staff in the store were friendly, but the young woman who worked in the storage area was not friendly. Also, the golf cart she used blocked access to my room. I found two fentanyl pills on the floor in the hallway to my storage room. If the storage facility was better maintained and felt safer, I probably would have kept my storage room there, but I did not feel safe there.

Laureen Pew  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Ellinwood  |  Overall Experience 
Rating:
1.0

Vagrants live in storage area. Reserved a 10 x 8 storage area. Was given one 1/2 size with rat trap in it. Was told after I complained and had asked for a refund that the storage I was given was all they had available.

Paula Clark  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raymond Nunez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL RUZICKA  |  First Impressions 
Rating:
1.0

I was not aware or informed that using a U-Haul was not ideal for this facility. I rented a space big enough to store things for a 3-4 bedroom home (as indicated by the measurements). I rented a U-Haul truck to move a 3-4 bedroom home. But getting the truck to the unit was the absolute worse experience. I couldn’t get the truck as close to the unit as I wanted/needed which increased the amount of time it took to move in. I can only imagine that moving it out will be just as bad.

Requita Willis  |  Online Move In 
Rating:
3.0

Need staff closer to secure enteygates to prevent unwanted access to the property.

Bertha Gripp  |  Overall Experience 
Rating:
5.0

The only thing I would add is to mark where the key pad is in the inside to be able to drive out. I was stuck for a while at night trying to find it to get out.

Joshua Hagler  |  Online Move In 
Rating:
2.0

The storage was great. When I signed up I only needed a month since we were working there from out of town. Two months later I started to receive late notices I contacted the facility and let them know I only needed the one month There was 2 five gallon containers left in the storage that I did not care to pick up Months later they are wanting me to sign a document take picture and send back. I work on the road and do not own or use a printer

Frank CANEZ  |  Overall Experience 
Rating:
1.0

Gate was left open most of the time and when I contacted management they replied they were working on it. This happened more than a handful of times. Also the staff were rude and unhelpful. They did not care about the belongings

LEONNIE CAMACHO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALLEN BORTNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Mcatee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIAM SHOEMAKER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shunniche Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynette richter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Grenier  |  First Impressions 
Rating:
3.0

The cover the card is very convenient but unfortunately the staff needs to be trained more on how to prepare accessing storage unit

Kenneth Thompson  |  Overall Experience 
Rating:
5.0

The layout and terrain of the units location is very inconvenient and difficult to drive around

Tyler McCaskill  |  Overall Experience 
Rating:
3.0

For some reason the key cards that you guys how to scan or not being properly used cannot access salmon had the result back to getting her using a cold it is more convenient with the card but somehow after three tries cannot get it to work I need more training

Kenneth Thompson  |  First Impressions 
Rating:
1.0

Horrible customer service. manager not in touch with his customers at all. Horrible, horrible, horrible horrible experience. Do not storage your stuff here!

micaela campos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Gehlen  |  Overall Experience 
Rating:
4.0

The only thing that I had trouble with was driving up to the gate! My car is small and it would hit the bottom of my car on the curb every time I drove up!

Leticia Adame  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yuliya Polanuyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Trala  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeanna Jenson  |  Overall Experience 
Rating:
5.0

I had absolutely no problems with the storage facility until the fire. I had 2 units that were almost both a complete loss. One unit I had made the payment for on the day that I was told that specific unit was a total loss. Upon attempting to get my monthly rate credited back to me I was given several different answers and pointed towards different departments eventually being told that the manager of the Grant facility was the one to give me the refund. I had already talked to him and he told me to contact the claims department. The claims department only offers funds for the storage unit contents if you are filing through the storage insurance. I will attempt to get my refund again today. I have been trying since Monday. We were also told that our contents for unit 74 would be transferred into a POD and then moved back into the Grant storage facility. I was told by a UHAUL employee that our stuff was moved to Marana. I want to keep a storage unit at the Grant facility. I will also be contacting them in regards to this matter, again.

telly chisum  |  Overall Experience 
Rating:
5.0

Due to circumstances unforeseen to part from u-haul having rented a unit since i believe. 2009 have observed lots of changes from employees come and go as well as many managers over that span even the change of site access from key gate to the current electronic card which I have some concerns aside from this recent event i have only positive views of all u-haul employees. If in the future need to use a storage company i would choose u-haul. Stephan

STEPHAN RANKUS  |  Overall Experience 
Rating:
2.0

My unit burned down and they don't help

Santos Ramirez  |  Overall Experience 
Rating:
4.0

All the services were available to me.

Phyllis morze  |  Overall Experience 
Rating:
4.0

Thanks

meghan cast  |  Overall Experience 
Rating:
2.0

I chose this facility for 24 access they lied to me

Carrie Stephenson  |  Online Move In 
Rating:
5.0

None

Albert Allen  |  Overall Experience 
Rating:
3.0

The staff we’re helping.

Phyllis morze  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laureen Pew  |  First Impressions 
Rating:
5.0

Keep up the great job.

Tanya Yazzie  |  Overall Experience 
Rating:
5.0

There wasn't a light bulb in my unit, but that's not a complaint in any way. FYI purpose only.

justin cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan herman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter slowiaczek  |  Overall Experience 
Rating:
3.0

Difficult to get a trailer through the facility. I cqn only imagine getting a 26ft truck thru would be harder

Caleb Petersen  |  Online Move In 
Rating:
5.0

Keep up the great work 😊 👍

AMELIA MONROE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE PLETCHER  |  Overall Experience 
Rating:
2.0

Lack of communication took to long to resolve issues only called when they wanted a payment

CATHERINE ALVAREZ  |  Overall Experience 
Rating:
4.0

Thank you for keeping my things safe. Experience was great.

Jacqueline Duckson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Zuniga  |  Overall Experience 
Rating:
5.0

Thanks

meghan cast  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grizelda Nunez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEBAWNYON GEADEYAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelli Kenton  |  Overall Experience 
Rating:
4.0

The staff at the Grant location is awesome. They were able to help us secure a storage unit last minute when we showed up in person after a terrible experience with the Speedway U-Haul. I’ll rent equipment here again and again because of the staff. Only reason I hesitate to recommend facility is sketchy / homeless characters loitering around storage. Believe one was sleeping in a storage unit.

Kate Weber  |  Overall Experience 
Rating:
3.0

All of the staff that we encountered were very helpful and accommodating from getting a storage unit to dropping off our rented trailer. Clean and well maintained units. Great job!

Kim Urreola  |  Overall Experience 
Rating:
5.0

Thank you so much for everything! Great day staff, and late day people were fantastic! Great experience! Very respectfully, Rafe Phipps

Rafe Phipps  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marie Drake  |  Overall Experience 
Rating:
1.0

I took my lock off my unit about 3 months ago. For that past 3 months the uhaul has been non stop harassing me and my family members saying I need to come get the lock off of a different unit number that is not mine. They're trying to bill me for an entirely different unit than the one I was renting. Now they've sent a $500 late fee abandonment bill for a storage unit number I never rented. Uhaul is awful. They need to be more organized.

hannah wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEBAWNYON GEADEYAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark Nunez  |  Overall Experience 
Rating:
4.0

Was easy to get the rental, so easy to change the unit we first had to another one we preferred. Also, it was easy to get the rental box unit we needed for moving.

Andrew Melendez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Claudia Caire  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fran Kosik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha Gripp  |  First Impressions 
Rating:
5.0

The storage hours access should end at 10:00 pm and not match the store hours that close earlier every day. Please fix so we can access storage units up to 10:00 pm like you advertised on your website.

Mark Nunez  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Elizabeth Wanstrath  |  Overall Experience 
Rating:
1.0

I’ve rented a handful of storage units from different places over the years and this was by far the worst, most filthy, unkept one I’ve ever experienced. I didn’t look at the unit before I purchased- -There is zero light -the building smells like a musty, thick pungent rat poison chemical smell - there was a puddle of yellow urine in my unit -when I went to lock it, the hardware was practically falling off the door-was clear someone had tampered with it…not secure whatsoever!!!! I took a video. - theres a big hole in the back fence that someone cut out for entry into the property. -The units themselves aren’t secure… the entry doors into the unit building are not locked at night … misleading It was a mistake trusting this location would be decent …I wasted a whole afternoon getting into that unit and I’ll be spending a whole other day transferring to a different storage unit facility that is cleaner and safer for nearly the same price The level of filth, chemicals, lack of light, paired with the broken hardware…this storage unit is an abomination.

Amber Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin Henderson  |  First Impressions 
Rating:
3.0

I made a reservation through the scheduler for Uhaul because I wanted to return the Uhaul to the place I found a storage unit. But the scheduler said they needed the uhaul at the original location I had been assigned, but he offered me a $50 credit to return it. This was not noted and I had to ask for the credit. It seems like the scheduler should have noted that I was due the credit. Also he did not explain that I had to go in to the office and complete paperword for the storage unit and then we did not know how to get out of the unit.

Fran Kosik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN CRABTREE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne Durso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette Feher-Garnett  |  Overall Experience 
Rating:
5.0

Kristy was amazing!

Ashley Brown  |  First Impressions 
Rating:
1.0

If I could give no stars I would, worst experience. Staff very unhelpful, bad policy’s that contradict store signs.

Bobbie koistinen  |  Overall Experience 
Rating:
4.0

Thank you for everything

Daisy Anderson  |  Overall Experience 
Rating:
4.0

I was never reminded or sent a message about payment. The only notifications I got were with the late payment. So the whole time I was there I had late charges. This was very frustrating.

Jason Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara Joseph  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vanessa Bingham  |  Overall Experience 
Rating:
5.0

Everyone always friendly, willing to do the most for me, always...thank you!

Patricia Devoe  |  Overall Experience 
Rating:
4.0

The light in my unit did not work.

Emma Flood  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steve Velazquez  |  Overall Experience 
Rating:
1.0

The staff at this location need customer service training. The storage itself was fine. They are not well maintained but sufficient. I will never recommend this location as long as this General Manager is there.

TAMARA SMOOK  |  Overall Experience 
Rating:
3.0

Glad I will only be renting for a month…. The rodent bait trap that greeted me when I arrived to my assigned unit was quite off-putting.

Kimberly Mahr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

WILLIAM SHOEMAKER   |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VICTORIA FLORES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel Sowell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

daniel olsen  |  Overall Experience 
Rating:
5.0

Very dedicated and professional staff very easy to work with and tailors solutions to each individual client I wouldn't go elsewhere.

jay hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adalberto Renteria  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dulce Delgadillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Iris Gonzalez-Hill  |  Overall Experience 
Rating:
1.0

The actual storage area at 2423 N Palo Verde Ave in Tucson, AZ is in the worst condition I've ever seen at a Uhaul storage facility. Had I seen the actual unit prior to completing the storage rental agreement I would not have rented from this location. In addition to being in very poor condition overall, the area is not safe. I've rented from Uhaul in past, 2 separate locations in Phoenix, both were in excellent condition. Uhaul should not have their name on this particular location, in my opinion. If there was another unit in the size needed at another Uhaul storage facility, I would have rented there instead. I will not maintain my rental at this location. The Customer service at the rental office on Grant Road was very friendly and helpful. No complaints about staff, only complaint is in regard to the actual storage facility itself. I cannot recommend the storage facility at 2423 N Palo Verde Ave in Tucson, AZ.

BONNIE KING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAITLIN RITZA  |  Overall Experience 
Rating:
5.0

Hello my experience with u-haul storage was excellent. I had to call the office several times to pay my bill and ask questions. Each time the person I talked to was courteous and well informed.

Daniella Sacco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA ALTMAN  |  Overall Experience 
Rating:
4.0

The staff and the facility made this a good storing experience. Thank You.

james reed  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Selena Nunez  |  First Impressions 
Rating:
1.0

My unit was broke into and facility manager felt one email sufficient to contact me. They said called one time and stated they left a message the time they called and left a message my voice box was full and unable to accept messages. They completed a claim prior to me Examining the my unit and failed to fix sliders on the door one could secured and the other one barely had a thin piece of metal still holding it together. And then they put over locks on the door like I haven't paid the bill instead of a circular lock. When I asked the manager why been called they said one email on one call sufficient enough mind you this was 60 days after breaking. I would never recommend your company to any family member or friend to this event. Mind you every time I have visited that store it's not busy

roger jaques  |  Overall Experience 
Rating:
4.0

8x8x10 is to small for one bedroom. Could not fit clothes in after furniture and boxes.

Jacqueline Duckson  |  First Impressions 
Rating:
1.0

I did not receive my free month's rent from this facility. I am still awaiting my refund, or even less, confirmation that the refund is coming. This is extremely disappointing.

jack michael  |  First Impressions 
Rating:
5.0

Thank you

OZZIE LOPEZ  |  First Impressions 
Rating:
3.0

Well at first the hallway and our unit lights work,then the didn't, not even when We moved out recently, We've rented it for @ 3mo's, also I didn't like the access time allowment, I prefer 24hrs., allowment time, other than that, the ppl were nice and helpful, Thanks for your service!

Denise Gulley  |  Overall Experience 
Rating:
4.0

Friendly staff who were accomodating .

Natasha Hakim  |  First Impressions 
Rating:
2.0

I paid for the unit in the evening of Dec 16th, after receiving access card, I went to check out the unit, but there was a UHaul lock on my unit, after returning the next day with a load of my belongings, this lock was still on the unit. I went to the "customer service" office, and the employees called store manager to see about removing this lock, and were not able to get ahold of this manager. They stated there is nothing they could do for me. So here we are 3 days after paying and I have no access to the unit, this has caused much stress and actually more money because I have to pay the property in which I'm moving from additional fees all because uhaul is screwing up. Extremely unhappy with my experience so far.

Breanna Watins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DONALD POWERS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARK WELLS  |  First Impressions 
Rating:
3.0

The gate would not close in the rain and areas were flooded. It was hard to find someone to help you. When I went to collect my things there was a second lock on my unit although it was up to date on payments causing me to have to go a full block ca back to the office and get someone to let me in.

Gwen Lyle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom Radomski  |  Overall Experience 
Rating:
4.0

Wish there were lights inside.

Carmelo Guagliardo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaclyn Lopez  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

joesph johnson  |  Overall Experience 
Rating:
4.0

24 hour access please Actually after paying at office and picking up receipts, paperwork,entrance access card , have not moved in yet

victor roberts  |  First Impressions 
Rating:
5.0

The Associate was very helpfull and attentive to our needs. Was very knowledgable

Irene Zarate  |  First Impressions 
Rating:
4.0

Excellenr Customer Service Skills & Professional Woman Associate

Timothy Rootes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique Ahumada  |  Overall Experience 
Rating:
5.0

I was most impressed by employee Marquavis Cooper. He was very professional, friendly and supper helpful. A great employee and worker.

Robert Pates  |  First Impressions 
Rating:
3.0

No comment at this time. Have a wonderful day.

CEDRIC HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlette camacho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniqua Fisher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert Adams  |  Overall Experience 
Rating:
5.0

Cooper was very helpful....I would like his help again.

Tracee Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellisa shaw  |  Overall Experience 
Rating:
5.0

Mr. Cooper was awesome . He really helped me out. You need more employees like him. Asset to UHaul.

WILLIAM COOPER  |  First Impressions 
Rating:
5.0

Great, friendly, polite, and very professional, greatly costumer service.!!

tranie guevara  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Nolan  |  Overall Experience 
Rating:
5.0

I would like to commend you on the courtesy and professionalism of your staff. I originally made a reservation at the Bensen Hwy. location online, but they did not hold the reservation. Luckily the Grant Road location had an available location. They were contacted, held the container for me, and were very knowledgeable when assisting me. They also arranged for me to drop the trailer at the same location so I did not have to drive all the way back to Bensen. Please pass along my thanks to your staff.

DAVID SWANSON  |  First Impressions 
Rating:
5.0

Staff were very helpful and courteous

Logan Danielson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grace hamblen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Erickson  |  First Impressions 
Rating:
4.0

Very helpful staff who made sure that any and all questions were answered

Paul Kwiatkowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Bina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Andersen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Kwiatkowski  |  First Impressions 
Rating:
4.0

Everything was fine only thing is make sure before you rent that the location of your rental is. I had a walk in inside but there was hardly no room in the hallway so after lugging my big long sofa over there it literally would not fit because I couldn't get it in at an angle as it was too long so I had to take iti back home kinda bummed out about that but really I should have checked out the dimensions to get me sofa in at an angle before I rented it .other than that nice helpfull. Staff

Jay Hart  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ryan Radke  |  Overall Experience 
Rating:
3.0

Called and told them unit was empty but got a email saying I owed another month. They need to relay the message to management.

Dave Burnett  |  Overall Experience 
Rating:
1.0

When we finally got access, the unit was disgusting, with a giant box of poison and leaked sticky stuff all over the floor. Will be canceling immediately.

Angela Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliet Owens  |  Overall Experience 
Rating:
4.0

There were someone else's things in the storage that was assigned to me, and i had to wait in the heat until they sent someone out to take off the lock and then take out the remaining items.

queen asia  |  First Impressions 
Rating:
4.0

The only problem i had was my totes and a few bags getting knocked down somehow. They were securely stacked so wouldnt fall on their own. Also white powder and sticky stuff appeared on floor when i only had dishes. Clothes, and books stored in unit. If i encounter the need for storage again i will return to UHaul

laura brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toby cox  |  First Impressions 
Rating:
4.0

Your employees that work at this location were very customer satisfaction as there main goal, each time I had to go inside you store I was treated very well, very happy employees.

Shirley Price  |  Overall Experience 
Rating:
1.0

There was no lighting in the storage unit and I bumped my head and it was dirty

Estella Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Agee  |  First Impressions 
Rating:
5.0

Storage unit was very secure and clean. Will definitely use them again for any future storage needs.

Jennifer Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Young  |  Overall Experience 
Rating:
3.0

I wasn’t able to get through over the phone to cancel because of extremely lon on hold. I tried on 2/25 and 2/26. I was billed for another month on the 26th. I’d like ti get a full refund. I can be reached at 520 256.7352 Steve Reiner

Steve reiner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovani Maytorena  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry Goldman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kate Schmidt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIKE MC GARRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Eng  |  Overall Experience 
Rating:
5.0

I've rented from U-Haul before other locations in other states and I've been locked out even if my bill is paid so I left in angar before and had very bad service this one seems to be okay I'm still unsure but I guess I'll find out

george butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafeal Richter  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

mike bedwell  |  Overall Experience 
Rating:
4.0

I just had an issue closing my account because I couldn’t find the key to my lock, one employee was helpful, the other was not.

stephen aranda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jair Kyles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Serene Smith  |  Overall Experience 
Rating:
3.0

The lanes were inaccessible with uhaul trailer so I ended up canceling and going elsewhere so I could pull up right to the unit and pull through.

Joseph Payne  |  Overall Experience 
Rating:
4.0

Hard to get out

Paulette Feher-Garnett  |  First Impressions 
Rating:
5.0

Your manager Ms. Biron has great customer service. Very professional and helpful.

Adalberto Renteria  |  First Impressions 
Rating:
5.0

Thankyou

Ron Woolf  |  Overall Experience 
Rating:
5.0

UHaul staff member Marquavis Cooper was extremely helpful, provided me with everything I needed, and answered all my questions.

Matthew Quay  |  First Impressions 
Rating:
1.0

I came to U-Haul to have a hitch installed. I was told that the hitch could not be installed unless I remove the spare tire stored underneath my vehicle . According to the staff the spare tire was too big. At that time I understood that access to that tire could only be done by removing everything in the van at the back , lifting up the carpet and using a tool to lower the spare tire . Because I had no place to put all my stuff during the installation I thought that I wasn't even going to be able to install the hitch but your staff informed me that I could Avail myself of your storage rooms for this purpose . So I returned the next day and went through the procedure of renting and then using a storage room because I thought I had to. I am a 72 year old woman and In the Heat of the day had to take all of my stuff out of the van and then later put it all back in. When I picked up my car after the installation the staff did not inform me how to actually access my spare tire knowing that I had the wrong information. There was no reason for me to go through all of that unnecessary work. Access to the spare tire is a very simple process as I found out when I went to replace it. I found your staff to be friendly professional but I'm pretty disappointed. That was a lot of unnecessary work and an extra day well I'm trying to prepare to travel. It was exhausting. Yes I'm pretty disappointed. I did not take it up with them when I found out about the information that have been withheld I just did not have the stamina. I needed to move on. Thanks for the opportunity to describe my experience here

pam speers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pam speers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene Stetz  |  Overall Experience 
Rating:
5.0

KIMBERLY WAS VERY NICE AND TOTALLY HELPFUL

Joe Perez  |  First Impressions 
Rating:
2.0

My property was stolen and I got no resolution.

Steven Gross  |  First Impressions 
Rating:
5.0

I have been with UHAul for over a couple of years, and have nothing bad to say about the place. I have been through some rough financial times, and UHaul have really been there and worked with me during that. It shows that they really care about people and it's not just about the money. And "THAT" goes a long way with me. Thank you, to all the staff at UHaul!

DAVID REECE  |  First Impressions 
Rating:
1.0

Paid for a outdoor unit, but when i show up, there is no outdoor access unit. Still waiting on refund.

HEATH CUSTER  |  Online Move In 
Rating:
5.0

May I recommend that the large Dumpster by Building A be moved? It's full, and is partially blocking the road if anyone is parked close to it on the other side.

Jennifer Roberson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

brigitte moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Nunez  |  First Impressions 
Rating:
5.0

Very nice and helpful and answered all my questions great experience

Rafeal Richter  |  First Impressions 
Rating:
5.0

Devine is an excellent employee.

chaz rigg  |  Overall Experience 
Rating:
5.0

The truck ran great, no problem's !!!!

gerald lynch  |  First Impressions 
Rating:
5.0

Check out young lady very helpful. She should get a raise.

Robert Lewis  |  Overall Experience 
Rating:
5.0

Agent Marquais (sp?) was very efficient, friendly and knowledgeable.

Rowena Miller  |  First Impressions 
Rating:
5.0

Friendly staff

CAROL ODELL  |  Overall Experience 
Rating:
5.0

I enjoyed being a customer with uhaul. Great service and great prices. Safe and clean storage.

Tracie Hickman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim Confair  |  Overall Experience 
Rating:
5.0

Cooper went above and beyond what i expected including directing while i was backing the 26' a couple hundred yards. Cooper is certainly future Uhaul material. Thanks again Cooper. Mitch

Mitch Breon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

isabella blum  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jose covarrubias  |  First Impressions 
Rating:
3.0

The storage unit that was sold to me had a broken lock and was not incorrectly put in the computer as available for rent. I had to leave key to my lock and I was told they will call me once they replace the latch and then I can pick up my other key.

Gary Berman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Confair  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

isabella blum  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAN R MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Barriga  |  Overall Experience 
Rating:
5.0

Elizabeth was very nice and helpful!

Darlene Chapman  |  First Impressions 
Rating:
5.0

Easy to use facility. Very friendly staff. Would use again if the need arises.

Allan Bartlett  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

mike bedwell  |  First Impressions 
Rating:
5.0

I like the respect they gave me 👌

Maria inzunza  |  Overall Experience 
Rating:
5.0

Could not be happier with our experience. Friendly, professional, knowledgeable young lady. Kudos to her.

jeanie hosmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rubi miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Brabec  |  Overall Experience 
Rating:
5.0

I no longer needed the storage space but I'm always happy to work with UHaul.

Harrison Shaffer  |  Overall Experience 
Rating:
5.0

I thought that the team running this site worked very well together. I also respected the fact that they were very fair to every customer. Some of us have special needs and I'm glad too have found a site that made it work everyday. When I had any issue working together as a team was there strongest asset. I will be letting my friends and family are aware of that fact Only thing I might have changed was that they could have given me a lower rent rate, just kidding even that was on point as well. Best on site manager ever. Wish I had been even kinder that even one of them. Truly Amazing Staff!!!

William Lindsey  |  Overall Experience 
Rating:
5.0

Perfect

Carmelo Guagliardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAN R MORGAN  |  First Impressions 
Rating:
5.0

I cannot praise you more highly for the excellence and flexibility of management. Our needs were met with concern first and foremost for my mother's well being. I'm deeply impressed and will definitely use this facility in the future.

christina jarvis  |  Overall Experience 
Rating:
5.0

Johnny is the associate who helped us and went out of his way to assist us during a stressful and difficult time. We would like to recommend that he be promoted or given a HEFTY raise. Johnny is The Best!!! Thank you Johnny! All the best to Johnny and the staff of Uhaul on Grant/Palo Verde.

Suzan Victoria  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina Lachman  |  Online Move In 
Rating:
1.0

The unit is not 8x8 as was told to me when I rented it, the inner dimensions measure 7x7 and there's a post in the center that makes the room extremely hard to use. Also the pin pad on the row my unit is on, on the inside of the facility is not responsive. You can get in, but not out so I had to wait for someone to walk by to swipe my card on the outside pin pad to let me out of the facility. No one was answering the intercom button or the phone at the office. It was a miserable move in experience to put it bluntly, I'll be moving my things ASAP.

Megan clark  |  First Impressions 
Rating:
5.0

I did everything online. There was no staff interaction. Very convenient.

Tina Lachman  |  First Impressions 
Rating:
5.0

Please correct my move in date to February 9, 2020. Thx you. Johnny?Jessie? Was very professional and so was Daniel.

Veronica Bedoy  |  First Impressions 
Rating:
5.0

Nice

DAN LEVENSON  |  Overall Experience 
Rating:
5.0

Quick and easy signup / move in was uneventful. Thanks!!

Robert Eng  |  First Impressions 
Rating:
1.0

This storage area is an obstacle course and defiles Americans with disabilities act because of its poor maintenance. It took an hour just to get a working access card.

David Landrum  |  First Impressions 
Rating:
3.0

It met my needs

Jay Strong  |  Overall Experience 
Rating:
3.0

The man that. Worked. In the office. Were. Not very. Friendly. And it was not easy to get to your storage because ailed was so tight and it was hard because your door would drag on the ground

Steven Coleman  |  Overall Experience 
Rating:
5.0

The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Paul Bianco  |  First Impressions 
Rating:
3.0

Spent 2 years with a storage unit. Price went up twice. When I had questions, sometimes the staff was nice and helpful and other times they were rude.

Jose Acuna  |  Overall Experience 
Rating:
1.0

I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

Nicholas Chodos  |  First Impressions 
Rating:
5.0

I had my unit for seven years, the grounds were always clean. They added 24/7 access a few years ago, very convenient and also secure. Great spot for storage in central Tucson.

BRAD MUELLER  |  Overall Experience 
Rating:
2.0

Very dissatiisfied with saff and service

angie morales  |  Overall Experience 
Rating:
5.0

The customer service guy is awesome

taweeporn iamsuphachock  |  Overall Experience 
Rating:
5.0

The organization did things right by me despite all initial challenges. I was very pleased!

Deanna Kulbeth  |  Overall Experience 
Rating:
1.0

The storage facility on Grant Rd in Tucson was awful. They emailed me saying I had a illegal lock on my unit. They were wrong and I called to confirm it. Never heard back. Unacceptable service!

Andrea Wieland  |  Overall Experience 
Rating:
1.0

I did not have a storage unit at your facility. I notified you before that someone was fraudulently using my email. You evidently took no action. Very poor job!!!

randy crim  |  Overall Experience 
Rating:
5.0

I did recommend other people to this facility. Thank you for your help all the time we need ed. Everyone was so helpful and friendly.

VICTORIA GIBSON  |  Overall Experience 
Rating:
4.0

Friendly employees. Thankyou

Larry Goldman  |  First Impressions 
Rating:
5.0

thanks

Joan Marum  |  First Impressions 
Rating:
4.0

The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going

Shirley Price  |  First Impressions 
Rating:
5.0

very nice staff

GEORGE ERDELYI  |  First Impressions 
Rating:
2.0

The rep at the counter was less than friendly or accommodating. He was rude, uncaring, the toilet was not working and said to go to Taco Bell. Do not go to Grant and Palo Verde U-HAUL

Michelle Greaney  |  Overall Experience 
Rating:
1.0

Poor customer service. Limited ability. Very difficult to communicate directly with on-site personnel. Poor security. Glad we found another location.

Lister Assister  |  Overall Experience 
Rating:
1.0

Rented 3 trucks within a week, had a storage unit. I didn't know I was supposed to turn in the 3rd truck by a certain time and was charged an extra day. They did not waive or refund. No cust service.

Helena Camacho  |  Overall Experience 
Rating:
5.0

No problems what so ever.

Carmelo Guagliardo  |  Overall Experience 
Rating:
5.0

Everyone was helpful. We were there 3 days in a row, cleaning out 4 units, to transfer to Buffalo, NY. They had the equipment we needed. Gilberto was very helpful, throughout.

sue WEIDEMANN  |  Overall Experience 
Rating:
5.0

very efficient

olivia maese  |  First Impressions 
Rating:
4.0

Priced over most other place. On Monday I moved out to another place for $95. instead of your price of $149. I loved the fact 2 vehicles could pass thru isles & there's a turn around.

Joni Drewes  |  Overall Experience 
Rating:
4.0

Very good service Thank you

Myrna Aleman  |  Overall Experience 
Rating:
5.0

Fast and considerate service!

victor villalta  |  First Impressions 
Rating:
5.0

Everyone was very professional.

LORIANN BLAKE  |  Overall Experience 
Rating:
5.0

Service was great. Easy move in. Thank you, allan b.

Allan Bartlett  |  First Impressions 
Rating:
5.0

I appreciate your helping keep storage safe when boyfriend was acting up and denied service to him for me .

heather tilden  |  Overall Experience 
Rating:
2.0

My storage unit was broke into in your secure facility and the manager was not helpful. He reported to me that the cameras were not working, I never received an answer from U-Haul. Inside Job?

Larry Daniels  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful when needed.

MARVIN LANDIS  |  Overall Experience 
Rating:
5.0

Very pleased. Awesome prices!! Very Professional and Courteous Customer Service!

Tracie Hickman  |  First Impressions 
Rating:
4.0

Good location but the storage units are very tight especially if you are trailering your stuff to unload. Other wise good folks. Thanks

nick colonna  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful. He reminded me to purchase a disc lock so I wouldn't have to drive back and fourth. He even went as far as asking me how my moving experience was.

jessica lesley  |  First Impressions 
Rating:
4.0

V Ey pleasant

Robert Pates  |  First Impressions 
Rating:
5.0

From the first day I rented the unit till the last day, the process was easy and the staff was great!

Mark Altamirano  |  Overall Experience 
Rating:
4.0

Had/has my address spelt wrong.

Joni Drewes  |  Reservation 
Rating:
5.0

Wonderful customer service! Fast, efficient and friendly.

Carol Lucas  |  Overall Experience 
Rating:
5.0

Absolutely great staff!

DARIN BROOKS  |  Overall Experience 
Rating:
5.0

Very helpful personnel except for one; the one month free storage is great; truck worked well

SHAUNDA GAFFNEY  |  Reservation 
Rating:
4.0

The check in person was not very friendly; otherwise all was good

SHAUNDA GAFFNEY  |  Reservation 
Rating:
5.0

Friendly, yet Professional staff that I dealt with frequently while I utilized the Storage unit for 2-3 months, and the arrival day and departure day.

Anthony Carswell  |  Overall Experience 
Rating:
5.0

Great location, size and setting!

Luis Orozco Trevino  |  Reservation 
Rating:
5.0

Love the great service

Helena Camacho  |  Reservation 
Rating:
3.0

They didn't know they had the size unit I reserved. Door was damaged to the unit and that was the last one. They reassigned me a smaller unit, since I didn't want to pay over $100 for a larger unit.

Erik Chapin  |  Reservation 
Rating:
4.0

My kids were the ones who did the moving but they were very satisfied with the setup and service.

Deborah Cutler  |  Reservation 
Rating:
5.0

Thank you for your professional courtesy.

old pueblo community services  |  Overall Experience 
Rating:
4.0

The guys working were great...the storage unit and hallwau, had a weird smell, overall the place seemed run down & dumpy, compared other U-Haul units I've rented before.

DARIN BROOKS  |  Reservation 
Rating:
5.0

Awesome job

Benoni Wherry  |  Overall Experience 
Rating:
5.0

Had no problem storing and moving my stuff. Love the manager here!

GRETA HANSON  |  Overall Experience 
Rating:
5.0

Overall good experience. No problems. Reasonably priced. Good value.

john van praag  |  Overall Experience 
Rating:
5.0

Excellent service!

ROBERT PATES  |  Overall Experience 
Rating:
5.0

I needed to store things between leaving one place and to move-in date of a new apartment. The unit I rented for a month was clean, close and just the right size.

terry colegrove  |  Overall Experience 
Rating:
5.0

very good and efficient.

Riner Arnold 
Rating:
5.0

The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

KARINA VALENZUELA 
Rating:
5.0

Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Thank you!

Lisa Hochtritt 
Rating:
4.0

Customer did not leave a comment.

curtis brown 
Rating:
5.0

Customer did not leave a comment.

JAMES FILIPEK 
Rating:
4.0

Maybe get new springs for that truck--made clanking noises

herbert schneidau 
Rating:
5.0

Customer did not leave a comment.

Robert Gomez 
Rating:
4.0

Customer did not leave a comment.

Barbara Leipart 
Rating:
5.0

Customer did not leave a comment.

Myles Berry 
Rating:
5.0

I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

JERRY M FRY 
Rating:
5.0

Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

BARBARA SCHULZ 
Rating:
5.0

Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

FRANCES MANZO 
Rating:
5.0

convenient location; pleasant staff

SCOTT KLEWER 
Rating:
5.0

Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

mary BRUNER 
Rating:
5.0

No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

JESSICA GOURLEY 
Rating:
5.0

As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

MARGO TYLER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL McKasson 
Rating:
5.0

Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

CHRISTINE MAZZARELLA 
Rating:
5.0

There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

MARGO TYLER 
Rating:
5.0

Nothing!

MARGO TYLER 
Rating:
4.0

Customer did not leave a comment.

bryan cleal 
Rating:
4.0

This is a very nice experience. The officer is very friendly.

Man Yuan 
Rating:
3.0

No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Samantha Briggs 
Rating:
5.0

Customer did not leave a comment.

Adam Dimka 
Rating:
5.0

The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.

Patricia McKenzie 
Rating:
2.0

Customer did not leave a comment.

Stephen Leek 
Rating:
5.0

Gauby Wilderson, General Manager, was very helpful and friendly. She provided excellent service. Would recommend this location to everyone who needs a moving van.

ANNMARIE LANG 
Rating:
5.0

Free coffee at pickup! :-) Otherwise just keep doing what you are doing.

Marc Caldwell 
Rating:
5.0

Customer did not leave a comment.

DAve Ryan 
Rating:
5.0

Mark all the areas with scratches. Make the customer more secure about these scratches on trucks.

PAUL KACHAPULULA 
Rating:
5.0

Customer did not leave a comment.

RICHARD SPRESSER 
Rating:
4.0

Customer did not leave a comment.

Charles Kilpatrick 
Rating:
1.0

Charged me double, and then when I called back to get my money refunded, the "manager" (I called back later and she was not the real manager, she just said she was) yelled at me and hung up on me while I was in mid sentence.

N'DIA BURTON 
Rating:
5.0

Customer did not leave a comment.

JESSICA MERGENER 
Rating:
5.0

Excellent customer service. She had everything I needed, even on short notice, and was very helpful, clear, and professional.

lukas johnson 
Rating:
5.0

Customer did not leave a comment.

STEVEN ENGLISH 
Rating:
5.0

Customer did not leave a comment.

Philip Stokes 
Rating:
4.0

I never was told anything about the extra fees tagged on if you use the blankets and dolly. I knew they were "locked" for a reason.

aida valenzuela 
Rating:
3.0

Fast, helpful service. Thank you.

gabe padilla 
Rating:
5.0

Customer did not leave a comment.

CAITLIN CALLIGAN 
Rating:
5.0

Nothing -- your staff was professional and courteous, and everything was perfect!

Autumn Spritzer 
Rating:
5.0

Wonderful customer service, friendly. Very clean too. This was an easy transaction for me and I will use them again if I need moving or storage.

Victoria Kinghorn 
Rating:
5.0

Just keep doing what you are doing! Thank you!

Wade Johnson 
Rating:
5.0

Customer did not leave a comment.

FRED KEERS 
Rating:
4.0

Customer did not leave a comment.

BRENDA ARMENTA 
Rating:
3.0

on the phone they should have told me that there were two uhaul locations next to each other. their directions were good but because i didn't know there was two different locations right next to eachother i still got confused and it was a waste of everyone's time

MOLLY BOWER 
Rating:
4.0

Customer did not leave a comment.

Justin Shaffer 
Rating:
5.0

Customer did not leave a comment.

Patrick Richardson 
Rating:
4.0

We really needed this van. The people at this Location were very helpful. The van did all that we needed.

pamela sage 
Rating:
5.0

Customer did not leave a comment.

Nicholas DeVaney 
Rating:
3.0

This place owes me. I asked about a deposit, told no. I asked if I could pay with a different form of payment at the end of the day, told yes. Both answers were wrong. Very upset and unhappy!!

KRISTIN WATTS 
Rating:
5.0

Gauby is so extremely helpful, courteous and knowledgeable. we actually moved our moving date forward one day because we wanted to wait to rent a truck from her location. I would recommend her, and am in fact recommending that my mother use her location for her next move. Highly enjoyable, always reliable.

Justin Skoda 
Rating:
5.0

Very helpful and friendly!! Thanks.

DEBRA NAVA 
Rating:
1.0

Dont go to this location. Staff is rude, they dont care about anything except there money. Drugs were found in the cab. They accused us of putting it there.

BRIANNA QUEN 
Rating:
4.0

I do not recall the name of the lady who helped me but she was absolutely amazing. Very helpful and great customer service. The location could make use of a sign to make it easier to find however

CHRISTOPHER GAINES 
Rating:
4.0

$1 per mile was a little pricey.

Melanie Brucks 
Rating:
5.0

Corine was fast & efficient!

GRACE CANALLY 
Rating:
5.0

The environment was very pleasant and inviting and the employee was very helpful.

ARIANA GOSA 
Rating:
5.0

I was very pleased...best service ever

John Voigt 
Rating:
5.0

wonderful and very helpful service!

Todd Nordahl 
Rating:
5.0

Corina was very friendly and helpful. I will be sure to go back to this location when needed.

HEATHER CONROW 
Rating:
5.0

Customer did not leave a comment.

Melissa Miller 
Rating:
3.0

Customer did not leave a comment.

michael ngebnwo 
Rating:
1.0

The owner was a miserable and rude person. I'll never go back there and i'll make sure no one I know will either.

Ana Dawson 
Rating:
5.0

Customer did not leave a comment.

Duan Copeland 
Rating:
5.0

Great service!

ANDREW CHAIFETZ 
Rating:
4.0

Excellent, prompt and cordial service. Absolutely no complaints.

RAYMOND FROST 
Rating:
4.0

None the representative was very nice fast and friendly.. Just what I expect from a top notch operation :)

john gaffney 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH COX 
Rating:
5.0

Customer did not leave a comment.

DHEERAJ GOLLA 
Rating:
5.0

Customer did not leave a comment.

Jennifer Duberstein 
Rating:
5.0

Customer did not leave a comment.

MICHAEL FOSTER 
Rating:
4.0

Customer did not leave a comment.

LUCAS PORTER 
Rating:
5.0

Customer did not leave a comment.

WESLEY JONES 
Rating:
5.0

Give customer full tank of gas upon pickup.

Neil Segel 
Rating:
5.0

Customer did not leave a comment.

Nirmal Mangal 
Rating:
5.0

It went well. Pick up an drop off was much smoother than imagined. Very friendly service.

Brian Carstensen 
Rating:
4.0

Van was brand new and in excellent condition. Quick check in and check out.

Scott Marshall 
Rating:
4.0

Customer did not leave a comment.

KRISTEN CAMERON 
Rating:
4.0

frist time renting at u-haul, to make sure to tell the customer you have to retured the item where you rented it, and cant retured it to any other u-haul place. This info would have been very helpful, save time and driving time. But everything else was good

Diana Sandoval 
Rating:
5.0

I will definitely rent from this location again. Great experience.

RICHARD B CLARK 
Rating:
5.0

Friendly staff. Had the equipment I needed. When I rented the truck, I was going to keep it a little after hours and the process to drop off the truck was simple and without hassle. Would definitely recommend.

Korey Bowlby 
Rating:
3.0

Customer did not leave a comment.

STEVE WEBBER 
Rating:
5.0

Gauby is awesome.Allways helpful. I had a desperate issue. Gauby saved my Butt. I was falling apart whe I called her for help. She handled my issues so quick, she fixed it before I had a chance to quit whinning about it. So happy to have her on my side

robert barrigher 
Rating:
4.0

Nothing to say, the ladies who I dealt with were very friendly and informative.

Ryan Molloy 
Rating:
2.0

Customer did not leave a comment.

DANIEL WILSON 
Rating:
4.0

Customer did not leave a comment.

ALLYSON MIS 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LORD 
Rating:
5.0

Gauby was extremely nice - great customer service! She was able to answer all of our questions and explained everything thoroughly. She also threw in some extra miles for us on our one-way rental to make sure we made it all the way to our destination.

MEGHAN SHILLINGTON 
Rating:
4.0

Customer did not leave a comment.

Kevin Sussman 
Rating:
5.0

great service, nice!!!

jiahan liu 
Rating:
3.0

Customer did not leave a comment.

Stephanie Gerber 
Rating:
1.0

The woman who rented us the truck was extremely rude.When I asked her how old the trucks were.She said if you don,t like what we have why don,t you just go somewhere else! I would have but we were pressed for time.She gave us a beat up old truck with 177,000 miles and told us to do an inspectio of it. I told her there were so many demts and dings on it I didn,t know where to put them all on the small piece of paper.then she showed me a chart of all the charges we,d be responsible for if there were any blemishes on the truck.WE treated her with mush more respect than she deserved!She should not be dealing with the public at all!!! On a side note the younger woman we returned the truck to was very pleasant.

TERRI KONCHAN 
Rating:
4.0

Customer did not leave a comment.

Karina Greenwald 
Rating:
4.0

Customer did not leave a comment.

BILL REINHART 
Rating:
5.0

Very good customer service, very friendly and efficient

Mikala Mehlau 
Rating:
5.0

Customer did not leave a comment.

marcus dallo 
Rating:
5.0

Customer did not leave a comment.

Sean Takesian 
Rating:
4.0

Staff was very friendly and also very helpful!

Gregory Cusson 
Rating:
5.0

Customer did not leave a comment.

AUSTIN HERRY 
No reviews have been submitted for this location.

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