Customer Reviews for U-Haul Moving & Storage at Downtown

6,571 reviews

1301 Monticello Ave   Norfolk, VA 23510
(Right between Norfolk Scope and Doumars, Just past W Princess Anne Road)

(757) 625-1656

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 625-1656

1301 Monticello Ave
Norfolk, VA 23510
(Right between Norfolk Scope and Doumars, Just past W Princess Anne Road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing comes to mind

Gary H. 
Rating:
5.0

The auto hauler trailer I rented had a tire with a separated belt and a scallop in the tread, but it was a small area and not easy to see unless you lifted it off the ground and spun the tire so it's not the fault of the U-Haul folks at this location. I looked it over good before I took it and didn't see it. Felt a minor vibration on the road and stopped several times and checked everything, tried to wobble the tires, made sure the lug nuts were tight (they were tight), inspected what I could see of the tread, found nothing wrong. I kept stopping and checking but never found anything until finally on the 4th or 5th stop the bad spot on the tire was on top and exposed and I finally saw it, it must have been underneath and not visible every other time I checked. Anyhow, U-Haul sent someone to change the tire and all was good.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Erma W. 
Rating:
5.0

Customer did not leave a comment.

TASANEE D. 
Rating:
3.0

A person needs a folly to move. And to listen to the representative tell myself and others that had reservations for one they they did not have one for us was very frustrating. So much so I would not rent from this location again.

Tracy A. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The two staff members were very helpful and friendly!

RAVENALEXANDRA R. 
Rating:
5.0

Mr James Was A Excellent Help Any Question I Had HE had A Answer Cert Well Spoken And Professional

Khalil L.  |  First Impressions 
Rating:
5.0

Web site ordering easy location was ready when I arrived, hooked me up and had hookup checked by second employee.

William G. 
Rating:
5.0

The service and process was excellent. The employees are friendly and knowledgeable. Smooth and stress free process.

Shenita H. 
Rating:
5.0

Customer did not leave a comment.

Cody S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Townsend B. 
Rating:
5.0

I always love renting from this location in Norfolk! From the ease of scheduling online to the pickup of moving trucks, etc. it couldn't have gone any smoother. Thank you all so much for the truck and utility dolly this weekend-my brother and I definitely put it to good use and finished a day early. Thanks UHAUL!

Jennifer C. 
Rating:
4.0

Qtr tank at pick up. Called and they worked with me well.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

lon B. 
Rating:
3.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Amazing customer service by the lady that helped me at the counter --

Matt L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYDALE P. 
Rating:
5.0

Customer did not leave a comment.

Sabrina E. 
Rating:
5.0

Keep Current Employees.

MWATABURAISHIDI I. 
Rating:
5.0

Nothing

EMANUEL S. 
Rating:
5.0

Customer did not leave a comment.

Lekesha P. 
Rating:
4.0

Customer did not leave a comment.

Keysharra W. 
Rating:
5.0

Customer did not leave a comment.

RYANANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Michel'Le S. 
Rating:
5.0

Krissy was great, super knowledgeable and friendly. The car detailer (young black male) was also quite professional and helpful as well

Brandi A. 
Rating:
5.0

Customer did not leave a comment.

steven R. 
Rating:
3.0

Why so expensive??? Over 300 in total of a two hour drive and we pay for gas?? Look gas these days is already expensive. Alsoooooo those trucks eat up gas like no tomorrow we had to fill it up like 4 times. It should be like 20 bucks an hour or something. Cause 98 cents for a mile is so much. Also yall should pull test drives on the trucks before customers use it cause the mirror was a bit fucked up and the check engine light was on.

grace M. 
Rating:
5.0

Customer service outstanding. Eve du thing was set up from walking in to hooked up and driving in less than seven minutes. Thank you

Dustin A. 
Rating:
5.0

Awesome service....which is hard to find now a days. I can't say enough about how good the service was and would go back here again if needed.

David S. 
Rating:
5.0

I will be using you again.

frances r.  |  First Impressions 
Rating:
5.0

Upon returning truck to a store, we informed them about the lack of a dolly. They inspected the truck and removed the charge for the dolly without hassle. Overall seamless experience!

Rashida M. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Krissy is dynamic in what she does for your brand. If the company hasn't done so already, please provide her and the team individual gift cards. They not only work smart, but care enough to make a difference. Krissy, y'all Rock! Keep up the excellent work. Blessings!

SAMANTHA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY C. 
Rating:
5.0

Customer did not leave a comment.

LUKE M. 
Rating:
5.0

Thank you for always taking care of our needs and having answers to our questions.

Norika S. 
Rating:
4.0

Customer did not leave a comment.

Shawn T. 
Rating:
5.0

Uhaul truck need service asap

Tony O. 
Rating:
5.0

Customer did not leave a comment.

MARY O. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
2.0

Girl at the check in terminal did not appear to like her job. Didn't welcome us nor thank us for our business. Trailer was dirty and surge brake did not work. Tech didn't check the surge brake. It took nearly 1/2 hour for the tech to come out and check us out. Note: he was available inside standing around doing NOTHING. Tech was grouchy and seemed put out that he had to come outside to check us out. Didn't even thank us for our business. Glad we'll never have to deal with this location again.

Gregory M. 
Rating:
1.0

The walls are pealing it’s always hot . That’s what makes it not clean because the walls are very old

jaquita f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kirt T. 
Rating:
5.0

Thank you to the staff that my my experience pleasent and smooth.

Danny F.  |  Overall Experience 
Rating:
5.0

Service rep was prompt and helpful. Great experience!

ROBERTJASON M. 
Rating:
5.0

Great customer service!!!

Joyce D. 
Rating:
5.0

Very friendly and helpful staff.

William T.  |  First Impressions 
Rating:
5.0

Keep on doing what you are doing. The team on Sunday January 28th was on their game. Easy, Peezy. thanks.

zebeth N. 
Rating:
4.0

Customer did not leave a comment.

Jakale p.  |  First Impressions 
Rating:
5.0

The workers were extremely helpful getting me set up. It was scary driving one for the first time but I got the hang out it.

Justin N. 
Rating:
1.0

Truck was less gas in truck , customer service over charged can't see the email receipt on phone the employees needs better training to use his profane language right in front of your face

SANDRA K. 
Rating:
3.0

The truck I rented looked haggard, with faded and peeling paint on the outside. Inside the truck seemed old. Truck advertised as $29.99 but after all charges I paid $85. That is a lot of extra charges. Drove the vehicle 20 miles, was charged for 4 gallons of gas. Either that is not accurate or your truck gets 5 miles to the gallon. Either way is ridiculous. Positive note, the location is convenient, the truck was ready at the appointed time, and the service was very friendly.

NATHAN C. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Not a thing ! I do business with your location because the windows are always cleaner than the prior location!!! 😊

melanie M. 
Rating:
5.0

Customer did not leave a comment.

Sherry S. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Customer did not leave a comment.

Kristian V. 
Rating:
4.0

My service agent James was excellent. Knowledgeable, efficient, and capable in all things U-Haul. Reservations, Check-In, preparing the vehicle (truck and trailer), e-mail links, and going over everything related to the rental. Kudos James. Return was ridiculously easy.

steve C. 
Rating:
3.0

Customer did not leave a comment.

Tyrrel S. 
Rating:
5.0

excellent crew unsurpassed

Bob C. 
Rating:
3.0

Paid for a dolly but no dolly was in the unit. Had to come back to get it. Customer service was mediocre. Too much to do online for the customer once they give you the keys. People are trying to move NOT sit in the vehicle to complete the U haul process for them.

Jerome B. 
Rating:
5.0

Nothing!!

melanie M. 
Rating:
5.0

The really nice lady upfront who checked me in was awesome! She was very helpful and fun to talk to.

stephine P. 
Rating:
5.0

Customer did not leave a comment.

Marcus G. 
Rating:
5.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

It was a great pickup and experience on both ends! I loved my time working with U-Haul and will always recommend when I can!

Jarius H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

Customer did not leave a comment.

IFFATALIMA S. 
Rating:
3.0

Everything was good until they lied about my fuel and tried to charge me double on return. Thankfully once I filed a complaint someone got back to me and was able to straighten everything out.

Cutrell J. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Brandez R. 
Rating:
1.0

You charged me a dueling fee after I put more fuel in the vehicle than I got it with. It also didn't include a dolly that you charged me for. Never coming here again. Horrible experience.

Nicholas C. 
Rating:
5.0

Excellent Customer Service from the young ladies at the front desk, to the kind gentleman that takes in the trucks at the end of the day.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

Danica R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

The location was further from my chosen pickup location so I had to ask for more mileage allotment, and in a really sketchy area of the city. The equipment was clean but the truck broke down before I reached my destination, so the maintenance was probably not good.

Valerie S. 
Rating:
4.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

I always rent from this location. They are pleasant, knowledgeable, and efficient. The lot has room to park and maneuver. I rented a local truck, and despite the high mileage, the truck was in good shape. I would recommend this location to anyone in Hampton Roads.

Peter D. 
Rating:
5.0

Wonderful staff the BEST I have encountered renting form other location! Thank you!

Bernard C. 
Rating:
4.0

Staff was friendly and helpful

ashlyn R. 
Rating:
5.0

Get the elevator fixed so customers can have access to bigger units without using the stairs

Johnathan S.  |  First Impressions 
Rating:
1.0

Water poured inside the truck and soaked my clothes.

Rudolph C. 
Rating:
5.0

Make sure the windshield is cleaned inside and out, I had to stop and clean the inside of the windshield because it was so hazy I couldn't see out when the sun was shining in. Other than that, the truck was really clean.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Scaquis B. 
Rating:
5.0

My only problem was that the dooly needed for my move was unavailable. Other than that I was pleased

Billie D. 
Rating:
5.0

Everything was set up and ready to go for us. The truck was clean and the service personnel were professional and helpful.

Philip H. 
Rating:
4.0

Customer did not leave a comment.

Shareena H. 
Rating:
5.0

No issues, truck was ready to go

Cassandra E. 
Rating:
5.0

This location is very well managed and by far better than many locations that I have done business with. Ms. Collins is very knowledgeable and dedicated to the efficiency that makes this location stand out to me. Her staff is friendly and competent as well.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Randy F. 
Rating:
5.0

Nothing!

stuart D. 
Rating:
4.0

The truck was ready ontime

William B. 
Rating:
5.0

The staff was great and so fun to work with. Thank you 🤗

james M. 
Rating:
3.0

Customer did not leave a comment.

Nicole S. 
Rating:
4.0

I returned the truck, and trailer, after hours so I can't write very much about this location. I think the return process was a little lengthy but it wasn't horrible.

Sheralyn A. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

CREELMONTREL H.  |  Overall Experience 
Rating:
5.0

I’ve rented trucks and vans from U Haul and I’ve used their storage facilities. The experience has always been great. I move quite frequently for work and I can easily see myself using U Haul again.

JACK T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony W. 
Rating:
4.0

Customer did not leave a comment.

Rochelle T. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Lashawn G. 
Rating:
2.0

Initially, I was impressed with the way the service representative handled my reservation. Later, I found I was charged double for things, and the milage reimbursement was not applied, which increased the total amount due. This is a large facility. I had made my reservation at another smaller facility that was closer to my apartment, but the equipment was inoperable and I was redirected to the Monticello facility. This was a weekend and weekends are usually quite busy, as this facility was. Yet, there only two employees available. When I checked the rental back in the following day (Sunday), I was told I would be sent a copy of my receipt because they were busy prepping rentals for upcoming reserved rentals, and since only one of the two employees was able to work on reservations, he would take care of my final receipt later. This is not a good practice. I have been charged more than I should on several occasions because the person did not check the rental before I left the facility. I trusted the staff member to do the right thing, but that was not the case, as in this instance. I had not received my receipt as was I was told, and I needed to call to have it sent to my email. I looked it over and found overcharges. Although I called to bring these overcharges to an employee's attention, the errors were not correctly changed.

Valerie B. 
Rating:
3.0

The staff here was helpful and attentive. The facility itself is just a mess. The elevator, the only one, was inoperable, and staff said it would be weeks before it would be fixed. This made it ridiculously difficult to move items out. Ownership should be discounting fees during this time. The only access is a very steep and narrow set of steps to the 3rd floor, good luck if you have any large items. And, there is never any carts available. Just save yourself the trouble and go to another facility.

Chris O.  |  Overall Experience 
Rating:
1.0

The vehicle itself was fine. The explanation of the contract was not clearly stated to me. I received my van on empty, and barely made it to the gas station. I was informed to return it with a full tank of gas, which turned out to be a misunderstanding. I filled the van, $80 worth of gas, and when I returned it, I was told I was only supposed to replenish what was there. Okay, how can you replenish an empty tank. Can someone please inform me of this? And the bottom line is, they would not refund me of my gas purchase. Never again will I use this location. Unprofessional.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
3.0

The elevator has been broken for over a month I moved on 11/1 and couldn’t get my belongings because the stairs was very inconvenient I was told the storage fee was being waived but a lock was still put on my unit when I didn’t pay on 11/24

BONITRARESHAWN L.  |  Overall Experience 
Rating:
5.0

it was one of the best u haul I have rent from in years.

William M. 
Rating:
5.0

Both locations, staff was very pleasant and helpful 😊

Bobbilee L. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
5.0

Customer did not leave a comment.

Dorian V. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S.  |  First Impressions 
Rating:
4.0

Only issue is the celing paint was chipping and we complained about it but it occurred the whole time we had our boxes in storage, so everything was very dirty when pulled out. The ceiling should be fixed as unsure if there was lead in the paint.

Lisa B.  |  Overall Experience 
Rating:
1.0

I was first on line, with a valid reservation for an 8X8 unit. it took 45 minutes, while I was paying a moving crew, to check in. Once checked in, we got no instructions on how to access the unit, that we needed to generate a code, where the unit was, and that the unit was actually a 6X8 unit, not 8X8. We had to pay hundreds of dollars while movers waited around. We will be adding more items in a week or so, and may need the extra space we contracted for. I'd appreciate a call at 919-819-2786

ROBERT R.  |  First Impressions 
Rating:
1.0

Horrible customer service. Lots of bugs and mice in storage area. The elevator was always broken along with the loading ramp.

Tiffani T.  |  Overall Experience 
Rating:
4.0

The assistant facility manager was covering from another location. He was helpful and friendly. However, the layout of the facility is not ideal, a second entrance would be very beneficial

ANDREW S.  |  First Impressions 
Rating:
4.0

The elevator needed to be replaced the whole time I was a tenant, and finally died just before I was to move out. That and the out of order restroom on the second floor were my only complaints. Otherwise, it is an outstanding facility, and the safest place I could ask for my things.

JT H.  |  Overall Experience 
Rating:
1.0

The worst place ever in my life to store thing elevator always broken never in service had to carry things down 3flights of stairs an hallways very unsatisfied

Georgia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dequevlon s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyarria D.  |  Overall Experience 
Rating:
5.0

Great place to store our stuff while we traveled for 6 months.

Spencer B.  |  Overall Experience 
Rating:
5.0

Great facility

KENNETH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

I truly appreciated meeting Kayla and experiencing her superb customer service when we first began our storage usage. And also Mr. James upon our exiting with his knowledge, guidance, & friendliness with assisting us on departure. Thanks and have a great holiday weekend 😃.

Brent D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beatrice K.  |  First Impressions 
Rating:
5.0

Thank you

Travarus C.  |  Overall Experience 
Rating:
5.0

Great Folks ...It's why i go there!!!!

Joseph S.  |  Overall Experience 
Rating:
4.0

More explanation of terms and pics would be helpful when choosing units online. I didn’t know what split level meant and having stairs to my unit was problematic so I ended up having to get another unit.The staff are helpful.

LENA K.  |  Online Move In 
Rating:
5.0

Kayla was especially helpful and friendly.

James B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMESDUVALLE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fayth O.  |  Overall Experience 
Rating:
5.0

Customer service from entire staff was superb. With torrential downpours the entire day they kept a smile on throughout. Thanks !

Brent D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

naizaie b.  |  Overall Experience 
Rating:
5.0

Keep up the good work

ANN B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keisha C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward S.  |  Overall Experience 
Rating:
5.0

N/A.

Carlton W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ingrid j.  |  Overall Experience 
Rating:
5.0

Conner and his team representative was kind, friendly and knowledgeable. Thanks Conner for helping me. I appreciate it, and you

SAMANTHA P.  |  First Impressions 
Rating:
5.0

U-Haul offers excellent storage services. Moreover, the staff is extremely professional, demonstrates excellent human relations skills. and provides excellent customer service. M.J. Martin

MATILDA J. M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

marc g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray S.  |  First Impressions 
Rating:
5.0

Robert king and Krissy collins provided me with great customer service. Specially Robert when out of his way to provide feedback on my request. They made this experience painful

sylvia g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Nichole C.  |  Overall Experience 
Rating:
3.0

I was not able to access my unit for a very long time because my code did not work on that area. I went more than 3 times to report the issue to employees who told me the situation was going to be reported but apparently nothing was done. Not until I went back and the manager was there and she was able to fix the problem and personally called me when it was fixed.

Carmen P.  |  Overall Experience 
Rating:
3.0

7pm storage time is absolutely ridiculous

KATORRIA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Troy T.  |  First Impressions 
Rating:
1.0

Never anyone at the front desk, employees weren’t helpful.

DAYTONAMAY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

taeo c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

milton l.  |  Overall Experience 
Rating:
5.0

Ok great work overall.

Joyce V.  |  Overall Experience 
Rating:
5.0

Great work except at the end they didn’t come check that the storage area was clean so I wouldn’t be responsible but they got it together. Thanks

Joyce V.  |  Overall Experience 
Rating:
1.0

Never recommending them they need to just stick to renting trucks and vans and trailer hitches. Everything else is unreasonable and rat/roach infested

Dominique J.  |  Overall Experience 
Rating:
2.0

I had to change my flight three different times which cost me an extra $400 because uhaul Sacramento did not meet their guarantee delivery date. Norfolk did not realize that they even received our uboxes. This was an three week inconvenience and costly miscommunication on U-Haul behalf.

Deron H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TASHALATOY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANJEMEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arthur r.  |  Overall Experience 
Rating:
4.0

My son used the storage unit for 5 years and I was pleasantly surprised how nice just about everything in the unit was when we moved it out. Everything was relatively clean and the atmosphere and smell was clean after the long term rental. Thank you.

Betty W.  |  Overall Experience 
Rating:
5.0

Linda was great.

Phil M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fayth O.  |  First Impressions 
Rating:
1.0

So the people working at the customer service counter 1,00000% perfection and great smart knowledgeable But the Guy who checked the truck in was a complete jerk and has no customer service.He does not need to be working there. He made my experience 10,00000 times horrible. So as far as renting trucks or unit no I will not recommend u all

Robert C.  |  First Impressions 
Rating:
5.0

Friendly and Helpful at All Times.

Lisa M.  |  Overall Experience 
Rating:
5.0

The associate was very helpful!

PATRICE S.  |  Overall Experience 
Rating:
3.0

Staff does not properly communicate with each other. My moved out date for the storage unit was 01/28/2023 not 02/06/23. Information was not properly transmitted to management. I asked staff member if he could note the account on 01/302023 was told yes and found out on 02/06/2023 that no note was left on the account and account wasn’t closed until 02/06/2023.

SHAMIEAMYISHA H.  |  Overall Experience 
Rating:
1.0

Nobody was rude, but nobody was helpful. I wish somebody would have taken note that I had bought a storage unit and a van, with a return time on the van being after access hours, and that they would’ve mentioned “hey, here are our access hours” so on and so forth. Instead, I was left confused pushing every help button (which didn’t work) and calling every number (with no answers). I ended up having to take all my stuff back to the place I was leaving. Some of my stuff is still in the apartment, some was shoved into my car, some had to be left outside. It was an exhausting, frustrating, and disheartening experience. I want to be kind because I understand how difficult a job in this field can be but I’m upset about how poorly this went.

ALEXANDER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melvin R.  |  Overall Experience 
Rating:
5.0

Thank you for your business Monticello in Norfolk Virginia U-Haul company has the best staff in town.

Shawanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delaina C.  |  First Impressions 
Rating:
4.0

Real friendly people. Very helpful. The actual storage area was a little run down.

JACK T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalisha S.  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating

CEASER H.  |  First Impressions 
Rating:
5.0

Complete satisfaction

Claude M.  |  First Impressions 
Rating:
5.0

The representatives on shift that helped me on my move in day were awesome. They provided detailed instructions about the facility and assisted me with an issue with my unit that was much appreciated.

Aisha O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

kelvin f.  |  Overall Experience 
Rating:
5.0

Everyone there was so helpful and nice! Especially the guy working the counter, he was training someone else and still managed to impress my Dad which is a hard thing to do! I wish I remembered his name :(

REBECCA O.  |  First Impressions 
Rating:
5.0

Karissa at the Norfolk - Monticello location was very nice and informative. She made the process smooth and easy to follow. Thank you

Travarus C.  |  First Impressions 
Rating:
5.0

The manager on duty Kayla is VERY NICE AND FRIENDLY.

Yvonne L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugenia W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sharee L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  First Impressions 
Rating:
1.0

When arriving, a finger point was all the direction we received for finding the unit. Once arriving to my unit the lock was not present, like the reservation stated. On the first day of moving things into the storage, the lift was not working functionally. We asked an associate, who was very helpful, but she could not get it to work either. The general manager was agitated and dismissive in conversation, as if we were inconveniencing her day. Will not recommend nor will my husband and I be using u-haul again for our moving essentials.

Sunshea F.  |  Online Move In 
Rating:
3.0

The office was routinely understaffed based on the time it took to be helped. Frequent damage to facilities that impacted access (garage door does not open, etc). Lots of trash around the building. Price excessive for value received.

PAT M.  |  Overall Experience 
Rating:
1.0

There was a foul odor in the unit and the entire building. The unit was poorly maintained and inconviently laid out with narrow dark hallways leading to the unit. They staff provide unclear direction to where you could find the unit. And when I raised concerns about the state of the unit I was told they were all like that. They also are indoor units that have mice. I just asked for a refund because the unit was so poorly Kept. I will stick to just using the trucks because the storage facilities are not up to par.

Danielle D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyisha R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shelonda P.  |  First Impressions 
Rating:
4.0

The storage was bigger then I expected and I loved it.

Catherine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystle L.  |  Overall Experience 
Rating:
2.0

Needed to have my code reset as it wasn’t working, inconvenient and uneven floors, no available carts, not very well kept. I would choose AAAA storage just down the road 10 out of 10 times over this place.

Aaron S.  |  Overall Experience 
Rating:
2.0

Had been an of and on user at this site and for the most part it went ok. First major intrusion was a waiter leak obtain my belongings, but it was quickly addressed and no harm done. The second multi year fiasco was when I put somemajor home woodworking there for what I thought was going to be maybe a year or two.. these tools collectively weigh over one thousand pounds and were tucked away dry on the third floor went to get them a few years back only to discover that the elevator serving that side of the building was out and I'd learnitv works be out while parts were being made. This was a multi-year problem that was only remedied earlier this year. What insulted me and no doubt others was that I had to find out the hard way, and to ask redress for relief for payments for storage I could not access. It took about a year to get parts, installed, city approved. Much of my consternation could have been avoided if uhaul had been proactive.asimple letter explaining the issue, timeline to fix and my options. Losing trust in a vendor because they fail to communicate proactively an issue that affects me was unacceptable. I should not have had to push for relief or learn about by trying to move my tools out. It will cost me several hundred dollars to replace all the belts, lube honest, sharpen cutter blades on my bed joiner and table saw and clean and lubricate all steel surfaces, removing oxidation from work surfaces. Needless to say, while the location was good and the fees fair, the multi year fiasco of no elevator was poorly handled. Sincerely Pete Dawson

peter d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla P.  |  Overall Experience 
Rating:
1.0

After being a loyal and upstanding customer, I was both shocked and appalled at the fact I had a red lock on my unit. After asking the associate at the desk for assistance I was told that I would have to wait till Monday. I would not stand for this. After reaching out to essentially a hero for the common folk, I was able to get the lock removed. Not by the staff I had trusted with the safety of my belonging I hold near and dear to me, but a man of the night, or in this case, day. I will be sure to spread the word to my friends, family and citizens of the state of Virginia to not do business with this "establishment". I couldn't be more grateful to be out of this situation.

Chase M.  |  Overall Experience 
Rating:
5.0

Nice an clean staff helpful for disable people very helpful thank you

melody m.  |  Overall Experience 
Rating:
5.0

Better marking for storage

KEITH K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alexandra B.  |  First Impressions 
Rating:
5.0

Nice and polite

Edward S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Markita B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton A.  |  Overall Experience 
Rating:
1.0

The worse place that i have ever rented from , will not recommend this place to no one.

Sheryl H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth V.  |  First Impressions 
Rating:
5.0

This was my first experience with U-Haul. Customer Service was "top notch". Kayla Fraser was great. Very helpful. She goes the extra mile to take care of her customers. If I ever have storage needs in the future, I will definitely return to this location.

Curtis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLUREMI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANKHENRY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sakima L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keisha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne P.  |  Overall Experience 
Rating:
5.0

People may need to use the elevator after 7 pm should run until storage closes.

Joyce V.  |  First Impressions 
Rating:
1.0

The staff was not friendly. I sent several emails to stop my contract and they did not respond. When I called I was on hold for 8 minutes. I was charged fir a full extra month that I did not need or want. I had tried to terminate my contract. I think the staff intentionally dud not respond to me so they could charge me one more month. And the garage door to access the storage units is broken, making it difficult to bring in furniture through the small door. I would absolutely not recommend this location. Terrible customer service.

Delphine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

runiqa b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn B.  |  First Impressions 
Rating:
3.0

The setup of the building is awkward and the main office is on the complete opposite side of the storage entrance. The driveways to the storage unloading is small and the uhauls don’t fit up the ramp to the upper floors. There are no clear direction on which door leads to the second floor or vs the first floor. Was confusing to figure out.

BRIANNA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ARETHAMILLS L.  |  Overall Experience 
Rating:
3.0

Thank you praise God

laverne w.  |  First Impressions 
Rating:
5.0

Great customer service and I appreciated that very much.

Wilma W.  |  Overall Experience 
Rating:
5.0

There were a few dead roaches on the floor of the facility which slightly concerned me but other than that it was a perfect experience. Would’ve stayed there longer if I could afford it.

MONICALYNETTE W.  |  Overall Experience 
Rating:
1.0

HORRIBLE experience. I will never rent from Uhaul again

Leah G.  |  Online Move In 
Rating:
5.0

An amazing experience and the staff was/is very helpful and friendly. I thought they went above and beyond to help me and I highly recommend this facility to anyone looking to store things and the packing supplies are always plentiful and well stocked. I would like to thank all of the staff that helped me with all of my questions and they even walked me around and showed me how to work things on this facility.

Deborah H.  |  First Impressions 
Rating:
5.0

The only issue I have with the establishment is that there is no storage for people with motorcycles or scooters accommodations need to be made for people with motorcycles and scooters because when people are moving from one place to another sometimes they need to store these kind of vehicles until they get settled other than that the only other issue I have is if you go into the storage unit at night sometimes the lights will shut off in the building forcing you to wander around in the dark until you move in the right place and they come back on I believe they are motion sensored lights but that can be dangerous at night if you're in there moving stuff and they happen to go out I've had this happen on two or three occasions where I be moving stuff in or out and the lights go out forcing me to wander around until I hit the sensors that activate the lights to come back on other than that I find no fault in the establishment at all

james l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Skye R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy S.  |  First Impressions 
Rating:
5.0

Nice

patricia p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney S.  |  Overall Experience 
Rating:
5.0

Uncomplicated and convenient

Suzanne P.  |  First Impressions 
Rating:
3.0

None for now.

TERRY M M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thorton F.  |  Overall Experience 
Rating:
1.0

The young lady was very nasty there were dead mice in the corners of the 1st level would not recommend

JHADAH W.  |  Overall Experience 
Rating:
2.0

The office staff was amazing. The storage facility itself is the worst facility I have ever seen.

Jessica L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jasmine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAMIEELIZABETH L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan D.  |  First Impressions 
Rating:
5.0

Everything was great

GLADYS O.  |  Overall Experience 
Rating:
1.0

I will be moving out ASAP

Jessica L.  |  First Impressions 
Rating:
4.0

Good experience

john p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela J.  |  Overall Experience 
Rating:
5.0

I can’t remember the Young lady's name who assisted me, but she was soooo professional & patient not only w/me but other Customers as well. I’d definitely refer my family & friends

ANGELAYVONNE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annette R.  |  Overall Experience 
Rating:
5.0

Thank you all for helping me out i lost my keys and i told them what was up she said it was cool thanks

Christopher J.  |  Overall Experience 
Rating:
4.0

The only reason I am not giving 5 stars is because I had to wait at least an hour for someone to remove a lock on the unit at the time of my move-in. They were unable to unlock it due to rust and it took an hour for the issue to be resolved. Outside of this issue, everything else went very well and I am pleased with my unit and the cleanliness of the place.

sherry g.  |  First Impressions 
Rating:
5.0

I was having issues with my car, since it died on trip up here. She climbed through my trunk to sit in my driver's seat to steer and hit the brakes when needed. Plus all of the staff was polite.

Joshua S.  |  First Impressions 
Rating:
1.0

I completed my check in and was walked to my storage. I placed all of my belongs on the elevator and proceeded to my unit on the 3rd floor. When I got off elevator and arrived Within an hour another customer at moved into my storage and placed their lock on my paid storage. I could not get through to the front office via phone so I had to leave my items on the elevator and walk to the office. Once I arrived I was told I had to wait until the lady who helped me get off of lunch. I explained my things are on the elevator we have already been here for hours can you just give me another unit. I was told I had to wait. The lady comes back and tries to figure out what is going on. This takes over an hour. The store manager was called and advised they cannot do anything for me. I had to take a smaller unit or pay a lot more the bigger. I explained I do not have the money. I am a single parent and already stretched with funding. I contacted corporate Uhaul and spoke with the supervisor and was on the phone for 45 min. The supervisor spoke with the cashier after we waited 20 min for her to get on the phone because she would not get on the phone. The employee lied to corporate and told the lady the customer will be there any min to get in storage and remove their belongings from my storage so I can move in. The corporate supervisor said there is nothing they can do but she will notate the account to contact the regional manger. I had to wait another 1 hour for the people to get there then a longer time to remove their items so my things can be moved in. We spent a total of over 5 hours. I was met with an attitude and disrespect. This is outrageous. I have never been treated this way by a company. The manger had no regard for customer service or cared and the employee continued to cut me off and not allow me to talk. I would like someone from corporate to contact me back. Other customers had to wait hours to use the one elevator because our belongings were stuck on the elevator with no where to go. The is unacceptable. Please investigate and take proper actions to remove the manger and employee at the establishment.

Sherrie W.  |  First Impressions 
Rating:
5.0

Excellent service and very helpful!

Mathew N.  |  First Impressions 
Rating:
3.0

One of the staff was not helpful at all.

Ebenezer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar F.  |  First Impressions 
Rating:
5.0

Autumn helped me when I was in a very tight situation. I appreciate her willingness to work with me; especially since I was at wits’ end. Thank you!

KARENJAMIL R.  |  Overall Experience 
Rating:
3.0

My contract got put on hold and I couldn’t get my credits sent back to me. I’m still waiting on the refund as of right now. Other than that it was a good experience

Shemar J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Grey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL L.  |  First Impressions 
Rating:
5.0

, The best storage facility I ever rented from, I’d like to give a special thanks to Autumn We’re going above and beyond The World needs more people like her !

James M.  |  Overall Experience 
Rating:
5.0

Autumn was friendly and very helpful. I appreciated the easy in and out of the facility. Occasionally there would be multiple customers trying to use the freight elevator but usually the wait wasn't too bad.

Kevin P.  |  Overall Experience 
Rating:
5.0

Very difficult to access second floor storage lockers. Narrow hallway and stairs.

Connor G.  |  Overall Experience 
Rating:
5.0

Autumn is a great manager! She really Rocks!!!

KARENJAMIL R.  |  First Impressions 
Rating:
2.0

The staff was extremely friendly, no complaints there. The unit I was assigned was a relatively small unit and there was a large 2 foot in diameter pool in the back corner which took up a lot of space and made it awkard to place belongings around. Also there were roaches present in the unit and my belongings at moveout. The facility had access cards so access hours could be longer than office hours.

Ashley M.  |  Overall Experience 
Rating:
4.0

Could really invest in some automated windows or louvers. Ventilation is bad. There are never carts available. Ever.

Shari s.  |  First Impressions 
Rating:
2.0

I moved into this unit following a move. The move experience with Uhaul was terrible and the move-in here was complicated by the unit not being ready in accordance with the instructions provided by Uhaul and a significantly understaffed office that resulted in having to wait almost an hour to get into the unit after arriving.

PAT M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARCIAGAIL F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan P.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

james f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jordyn w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Immanuel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDYCHRISTIAN W.  |  First Impressions 
Rating:
5.0

I did wanted to know do I get a refund back for my store

cynthia e.  |  Overall Experience 
Rating:
1.0

Horrible experience. Had a unit on the 3rd floor for 3 years. The elevator was broken at least 75% of that time. Was given 1 month free. Unable to get my stuff without hauling it down 2 flights of stairs and down the ramp. Staff didn’t seem to care and had no resolution. Charging people for something they can’t use. Borderline criminal. Will tell everyone I know not to ever use this locations.

billy h.  |  Overall Experience 
Rating:
5.0

Over the years that I was at UHaul, I have seen several managements come and go..But each one and the employees were exceptional Friendly and Kind. Thanking each one for their Patience, Conversations, Smiles, Warm Hearts and Customet Service. Prayers and Blessings to All.

LISA M.  |  Overall Experience 
Rating:
5.0

The staff is extremely outstanding!!! I have recommended 4 people so far and will definitely continue telling people about them.

Adarice L.  |  Overall Experience 
Rating:
5.0

Pretty smooth process

Ahmad R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PETER M D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

peter d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

VERNA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verna H.  |  First Impressions 
Rating:
3.0

While the store and staff were great and very helpful we weren’t informed that the elevator was out until the employee suggested we switch to a storage room on the first floor, which due to availability was smaller than the one we were looking at.

GEORGE B.  |  First Impressions 
Rating:
1.0

The only stairwell was beyond too steep and made moving in more difficult than it needed to be.

Camryn P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

christian p.  |  First Impressions 
Rating:
1.0

I booked the third floor and I couldn’t even use it because the elevator was broken and there was nothing about it on the website and I needed to go back another day to get a refund

Whitney B.  |  Online Move In 
Rating:
4.0

The staff are great and the location is convenient. I honestly had no issues with the staff or the facility in general. Unfortunately, there’s always a ton of homeless people milling around outside and trying to follow you in and the big garage doors don’t close right behind you. I had a guy try to take stuff while I was making trips between my unit and my vehicle, and the ramps to the second level aren’t fit for anything larger than a sedan, so I had to park on the street. This place is in need of an update and needs a security guard to watch the back ramp doors. Additionally, 24/7 access and 24/7 security should be a thing at every U-Haul. Like I said though, the staff are great and doing their best. I had zero issues with staff and Autumn was always a pleasure to talk to. I think any storage place in Norfolk is bound to have the same security issues.

Matthew A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Francis R.  |  First Impressions 
Rating:
5.0

Woman who checked me in was friendly and competent. Thanks!

Connor G.  |  First Impressions 
Rating:
4.0

My only issue was the elevator is broken and I needed a unit, which was on the 2nd floor pushing really heavy stuff up a steep ramp on a cart was really difficult as it was just myself and my two teenage sons. Otherwise the staff was very friendly and helpful. Also it would be nice to access the unit late at night due to my work hours.

JENNABETH B.  |  First Impressions 
Rating:
5.0

Employees are awesome

Nilaykumar P.  |  First Impressions 
Rating:
5.0

Awesome staff!!!!!! Super friendly! Extremely helpful. I had to switch my unit and it was a breeze. Super helpful very friendly! Great storage options!

JOSEPH G.  |  First Impressions 
Rating:
5.0

Chris did a wonderful and outstanding job.

sumiko b.  |  First Impressions 
Rating:
1.0

Unfortunately, per staff, my unit got infested with rodents after it was found that three other units were being lived in.

Kyndra K.  |  Overall Experience 
Rating:
5.0

Mrs B. Ford represents Uhaul very well with her customer service. I was very impressed...

Julius D.  |  Online Move In 
Rating:
5.0

Chris has always taken care of our needs exceptionaly well.

Admirals ECHL H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Onaysha L.  |  First Impressions 
Rating:
5.0

The ceiling paint is peeling off and falling on the storage room contents

GEORGE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evongeline h.  |  Overall Experience 
Rating:
1.0

The storage units are made out of plywood and chicken wire. Not secure or safe. It is not ventilated and very hot. Access to the storage is almost impossible. Cant fit uhaul into the storage area and even a normal car is a very tight fit. The 'gate' is broken and not fully.closed and looks.like it's been pried open on the bottom. Zero stars. The uhaul storage in VA Beach is leaps and bounds better than this norfolk location.

Dylan O.  |  Overall Experience 
Rating:
1.0

I had to wait in an incredibly long line because there was only one person working. I Tried to use the online tools to both return my truck and check in to my storage unit in order to skip the lines but the online services did not work, never gave me an option to check in even though i received an email telling me to do so. Would not rent storage from this location again.

Caroline R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Max P.  |  Overall Experience 
Rating:
3.0

It was not communicated that the elevator was Not working in the rental process. Although inconvenient, it would not have been a problem if the 3rd floor unit had better stairwell access. Due to the narrow stairwell entrance, we were unable to move any large pieces of furniture into the unit. Due to this, my couch is now sitting in my fiancé’s apartment. There is also no indication that the elevator will be fixed anytime soon which makes removing my belongings a a nightmare. I would not have rented the unit if I had known about the access issues. The staff were very friendly and helpful.

Robert W.  |  Online Move In 
Rating:
5.0

Staff was really friendly and very helpful ! Thanks please give this lovely staff a raise ! Very helpful and willing to guide me through the whole process.

SEAN Y.  |  First Impressions 
Rating:
1.0

Apparently the facility had a broken elevator for quite some time. When I tried to move out I had to carry my furniture down a ramp. Much of it got broken as I attempted to do so. Some kind of notification should have been given especially since they still accepted full payment of the storage rent! Also there were rat droppings on most of my belongings! I had to throw a lot of it away. Climate control is overstated as here is no control on the 2nd floor! This was a waste of money for a whole year!

Ann T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina H.  |  Overall Experience 
Rating:
2.0

Roaches. Stinky. Scary. Two roaches hitched a ride and ended up in my brand new garage. I had to throw out all cardboard immediately and scrub garage to prevent an infestation. I’ve never experienced a storage unit so dirty. Staff is nice but storage facility needs a revamp ASAP.

Jennifer R.  |  Overall Experience 
Rating:
5.0

Great customer service, no waiting for help, convenient and clean.

ramona c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dottie e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lonnie h.  |  Overall Experience 
Rating:
1.0

This storage is infested with rodents. I will never rent here again. I'm paying for a unit with insurance and still no help. I'm probably gonna have to get channel 10 on your side. Please do not rent a storage unit here on Monticello Ave. unless you don't want your stuff anymore.

sharon w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oscar F.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff

ramona c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christina H.  |  First Impressions 
Rating:
5.0

I rented a unit here for six months and have no complaints. A well-managed facility.

Carter W.  |  Overall Experience 
Rating:
1.0

The facility is not well lit. Elevators and exterior doors did not work correctly. Not clean, I had mice in my unit and mouse feces on my belongings.

Carleigh G.  |  Overall Experience 
Rating:
5.0

Staff very friendly and knowledgeable

herbert h.  |  Overall Experience 
Rating:
5.0

Great staff and secure location. Easy access and great communication. I will use uhaul for future storage needs.

Steven R.  |  Overall Experience 
Rating:
5.0

all good

W.F. H.  |  Overall Experience 
Rating:
5.0

it was outstanding

Samuel G.  |  First Impressions 
Rating:
2.0

You had a flood in 2016. You sent my notification to the wrong address and transposed the telephone number so I was not contacted.

WILLAR B.  |  Overall Experience 
Rating:
1.0

Unprofessional, lazy and rude personnel

isay o.  |  First Impressions 
Rating:
1.0

I phone office before move out said 15 mini wait I drove up there three people doing nothing but be on there phones and talking and eating really!! I wasted my gas something so small I could of phon

Linda G.  |  Overall Experience 
Rating:
5.0

Great service at both checkout and return. A+

Admirals ECHL H.  |  First Impressions 
Rating:
5.0

Staff has been extremely cooperative!

Dorthy H.  |  First Impressions 
Rating:
1.0

Hallways to storage units were too narrow. Yesterday I arrived at office after being on hold for 5 minutes there were 3 employees there no other customers but all were eating claimed no one had called

JEANNE B.  |  Overall Experience 
Rating:
5.0

Thanks for the assistance

Jeffrey M.  |  First Impressions 
Rating:
4.0

.

DONALD B.  |  Overall Experience 
Rating:
1.0

Those were not storage units those were closets. I kept stating I had large furniture and they tried to stick me in 2 small units 10x10x6. I have a king size mattress that is taller than 6 foot.

Angela M.  |  First Impressions 
Rating:
5.0

Great service

camille i.  |  Overall Experience 
Rating:
5.0

Overall it was an excellent experience , friendly

jo-ann c.  |  Overall Experience 
Rating:
5.0

I received fast courteous service. Everyone was friendly and thorough.

PATRICK N.  |  First Impressions 
Rating:
5.0

Thanks so much for your excellent service. I couldn't have been more satisfied, I appreciate u guys so much.

JEAN B.  |  First Impressions 
Rating:
1.0

The unit itself was fine but my account autobilled the day before I moved out and the store refused to prorate it a day. So I lost $115 for one extra day of storage.

Kendall E.  |  Overall Experience 
Rating:
5.0

The ladies there was very friendly..great customer service skills

tanisha l.  |  First Impressions 
Rating:
5.0

Employees was very helpful. Thank you.

Randy D.  |  First Impressions 
Rating:
5.0

Excellent service, no issue.

landry n.  |  First Impressions 
Rating:
5.0

The staff working were outstanding. Especially the storage lady who showed me around

Desmond C.  |  First Impressions 
Rating:
5.0

Velma and Celina went above their duties to make sure I was satisfied with not Th the truck and storage unit.

Mary A.  |  First Impressions 
Rating:
5.0

Very helpful

Adrienne J.  |  Overall Experience 
Rating:
5.0

The manager was very helpful at checkin. Backing my truck up to the elevator and only making one trip made unloading incredibly easy and fast.

Kevin P.  |  First Impressions 
Rating:
2.0

I got 'late payment' notices every tie even though i signed up for auto pay. I also got charged for the last month even though we gave our proper notice and vacated before the month was out. REFUND.

Amber D.  |  Overall Experience 
Rating:
5.0

Checking in was quick and hassle free. The facility was clean and spacious. Perfect location.

Ann T.  |  First Impressions 
Rating:
5.0

Thank you for your courtesy and professionalism.

Judith B.  |  First Impressions 
Rating:
5.0

It's always about service and accessibility. Thanks you for taking care of my needs.

THOMAS A.  |  Overall Experience 
Rating:
1.0

Thanks for letting someone cut my lock and steal most of my stuff and not keeping up with the case for it. Worst experience ever. Will never use U-Haul again

courtney B.  |  Overall Experience 
Rating:
1.0

All of my belongings were flooded. I have to restart all of the essentials I need for everyday living. We were not even aware that our unit Was flooded or that there were any issues regarding this.

ramsey i.  |  Overall Experience 
Rating:
4.0

Only issue was that a rat got into our storage unit somehow and ate a hole in our mattress.

elizabeth j.  |  Overall Experience 
Rating:
5.0

Bit of a mouse problem but other than excellent.

CHRISTOPHER L T.  |  Overall Experience 
Rating:
2.0

Mouse all in my things I will not be back

crystal m.  |  Overall Experience 
Rating:
5.0

Chris was always very helpful and efficient.

aimee b.  |  Overall Experience 
Rating:
5.0

People are very friendly and the storage space very clean and secure.

Karla R.  |  Overall Experience 
Rating:
5.0

All my needs were met! I was very pleased with the way staff found the right storage size to fit all my belongings.

MARCUS W.  |  Overall Experience 
Rating:
1.0

Facilities were very unkept. Rat feces was everywhere in unit and there was even a dead rat toward the end of my stay! Roof caved in and caused water damage to my things. Do NOT recommend whatsoever.

Alexis D.  |  Overall Experience 
Rating:
2.0

Poor reception and difficult to get storage unit set up properly

bridget g.  |  Reservation 
Rating:
5.0

Thank you for having wonderful employees such as Chris running your fail operations.

yolanda s.  |  Reservation 
Rating:
3.0

Mice got in and ate my things

Kirsten T.  |  Overall Experience 
Rating:
5.0

👍

simone l.  |  Overall Experience 
Rating:
3.0

The manager works hard at a very old facility that is breaking down, making it hard to get around up and down inside from floor to floor. Elevator often out of order.

Julie B.  |  Overall Experience 
Rating:
5.0

MY EXPERIENCE AT UHAUL WAS OUTSTANDING.CHRISTOHER WAS A VERY KNOWLEDGABLE GUY. HIS CUSTOMER SERVICE WAS EXCELLENT. WHEN I FINISH TALKING WITH HIM I WOULD ALWAYS LEAVE WITH A GOOD FEELING .

Gary H.  |  Overall Experience 
Rating:
4.0

I know they’re doing renovations but over in the older part the ceiling paint is flaking off and did fall on some of my things. I don’t really think it would damage anything it’s just more of a bother

Michelle L.  |  Overall Experience 
No reviews have been submitted for this location.

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