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Anthony BoykinsCustomer Reviews for U-Haul Moving & Storage at Covington Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at counter this morning wasd friendly and welcoming and efficient. The vehicle was clean and ready to go. On the return I was checked in promptly, given a receipt and on my way. Appreciate being able to leave my vehicle securely parked.
DELORIS BALLTruck needed an alignment and store was understaffed.
Jovon FranklinI thank everyone for being patient with me and the way I made my payments also I was very thankful that you all maintained the place without having the rats or mice running over my things …very appreciative
Mary Johnson | Overall ExperienceIt was great I was able to get most of my stuff moved. Ended up going into labor during the move and had to send someone to return the truck. Sorry.
Lashunda WalkerPersonnel were very nice and helpful
Katherine BondGood stuff..
Cedric RuffinFriendly and helpful staff.
Charolett PenertonAll went well.
Joseph VernotI arrived at 4360 Covington Hwy and was not able to pick the truck from there. After speaking with Uhaul Support they said the app gave the wrong address and sent to a different location. FIX your stupid APP!
Sabrina BarnettThe location was great but that was the worse truck I’ve ever rented. It was about to cut off, need front end alignment,change oil light on, and the back wouldn’t close once we opened it. But overall this location usually do good.
Ebony BandyTotally disappointed, over charged, lied to in my face. The tech outside was very good and very helpful, but customer service agent was terrible. She made me wait for 3 hours while she helped other customers and talked to her GM. Not to mention I texted the GM and got a response the next night in which he apologized for responding so late, and said he would call me the next day, and I still have not heard from him since.... Terrible customer service from the head down...Very, very disappointing.
Jerel RushGreat management team!
Dante DiMenichiStaff was abrupt and short. I had to wait 30 minutes to get out of the gate.
LISA WILSON | Overall ExperienceThe U-Haul we rented had a leak in the body and it was raining, we did not know there was a leak until we were unloading. A lot of our boxes and items are now water damaged.
Keena BlytheThank you JB and the staff also your manager you all are a great crew I use your location when I need to move and rent a truck and you all are such great people this is why I pass other locations just to come to you.
Ralph HarrisI had a major gas leak that could have been deadly and this lead to a delay with moving and I'm yet to hear from the manager, 1 week later.
Guylaine DwarciaPut the accurate amount of gas when checking the vehicles, especially when the trucks are given to the customer passed empty and they put gas in the vehicle and still get told they returned it on empty and they took pictures to prove it was returned with gas that wasn't originally in it.
Teresa BlountGreat customer service
Dante DiMenichiMr O Tasia and the yard crew treated me with fast personalized and efficient service. I’d recommend this location to friends and family!
MARC LEWISThe truck I rented the sun visor was broken and it fell over my view almost causing accident things like that need to be taken care of before you rent a truck out other than that everything else was pretty good.
darryl dunnHave chairs for the elderly that comes in. Would be nice
cassandra hallmaybe get a bigger parking lot?
David LopezMy GO TO U-Haul. The staff is professional and good people and the trucks are always clean. Pick up and drop off is always easy. 10 out of 10!
Adriana LewisThe employees where polite and professional.
kenneth middlebrooksThe staff was very friendly and welcoming when I arrived. The woman at the desk was professional and well spoken. When I returned the equipment the process was smooth and fast.
Fereshia HarperGreat customer service.
APRIEL JESSUPJust making sure there’s a THOROUGH inspection of vehicles.
Silver CobbVery friendly and helpful professional
DAWIT HUSSEINI was okay until my storage got totally destroyed by rats and raccoons. I was forced to throw everything away as I’m on my way out of town for a year; and the staff was VERY rude about me using their dumpster on site. B n I had no way to transport trash because I had planned on keeping my unit, that I’ve had for 7 years.
AUDREY CANTY | Overall ExperienceContinue your great customer service. Thank you!
Keith CollinsThe wait time for service/pick up, could really be improved. TOOOOOOOOO SLOOOOOOWWW!!!!😞😞.
CYNTHIA HUNTERThe guys at this location was very very nice and attentive and I was from Florida good service
kevin ballardGreat service!
Dante DiMenichiMy unit it’s very damp inside a lot of my items had to be trashed. Especially my work uniforms.
Keith Best | First ImpressionsSoooo fuck dumb
Ava Killianit was no gas in the truck and the check engine light was on and the brakes were squeaking
marian reidMake sure the truck will start. I was not told I needed to turn steering collar to the left for truck to start. Please check to see if trucks eotk properly without doing extra stuff.
Margaret greenHire more help
Janice ChampionMy name is Lorenzo Moore and I used 3035 and it were the eeperince that I had with U HAUL Thank again.CHEF
Lorenzo MoorePick up was great. Drop off return we had a little problem.
Karen LandAlways good to see a minority-run franchise offer prompt professional and courteous customer service.
Frederick BallThe verification process was excessive. And i know its procedures but that is the branch not the company. Management should fix that
REGINALD DENNERYVery customer friendly respectful
Reginald RobinsonLower mileage cost
Natasha LatnerOkeshi the General Manager was wonderful.
Jynell LewisCheck the brakes
Mahmood BakhoumRespectfully and manner
Joseph GoodenEverything was good. CS was very helpful. The person who checked out the truck was very polite.
JOSELYN ONeilThe lady that checked me in(very long locks) was outstanding Very helpful I will rent again
norbit rhymerThe service was phenomenal, the entire staff was very friendly and prompt to the service that was required.
Michelle SmithService is perfect for me so far
ELIAS NASSERWas a most pleasurable experience. Easy to order by phone. Very pleasant personnel at arrival to pick up cargo van, and, very pleasant in checking back. Was impressed with how efficient and thorough they were from scheduling the rental and finally completing it in returning the vehicle. If any further rental needs, I definitely will come back to this facility to do so.
Tom OstioskiThe truck I had was slightly dilapidated, had things wrong with it mechanically. I requested a dolly, a regular one and they did not have one on site. Only appliance dollies, which I did not need or want.
JUAN MITCHELLI’ve always had great service from this location. Excellent customer service and very efficient
Esther WooleyThe gas needle on the vehicle did not work. This caused me to overfill the tank with an overage of about $55. I was very dissatisfied about this. The experience could have been better.
Payton AsheIt was good but your staff could be more focus
Pamela LemonPrompt, excellent and professional service!
John JenningsProcess was fine. Trucks could use some maintenance. First truck had heat issues but was corrected quickly. Second truck wasn't swept out and front end shaked. I would recommend and rent again from the location because of the customer service.
James SmithGreat service!
Dante DiMenichiThe truck was clean but the maintenance of the truck was horrible! I felt like I was given the worst truck to use when it should’ve been parked or in a shop I told employees about it. I gave a 2 star because the employees on morning shift was helpful other then that it would’ve been a 1 star
Shanteria RhodesGreat
llorenzon moore | Overall ExperienceThe staff was friendly and professional.
Chester DuBose | Overall ExperienceEverything was ok ,except for the fact that there was a leak that damaged my stuff
Andre Johnson | Overall ExperienceThe store manager is ALWAYS amazing and very knowledgeable about the facility.
kecia davis | First ImpressionsThe manager was very helpful and courteous.
Deborah Smith | First ImpressionsEvery single representative in the office is extremely helpful!! It’s honestly becoming rare where you get people who go above and beyond for the customers but this location has that on lock!! Everyone is knowledgeable of the companies products and policies and they truly run a great store. I’ve seen them handle adverse and difficult customers and still remain professional and that’s what stands out to me. I appreciate this location!!
Jasmine Phillips | Overall ExperienceNa
Linda Brown | Overall ExperienceLoved working with Okeshi and his team. I always felt valued as a customer and they made sure to always extend good service. The place is clean and easily accessible. Grateful for the opportunity to store our things at this location and will definitely recommend to friends.
Shantrell Langlois | Overall ExperienceGreat team, excellent service
John Wilkinson | First ImpressionsStore Manager. Awesome person ,store knowledge a plus.
Magalene Maxis | First ImpressionsThe people are nice made sure I got what I was looking for
Vonche Rogers | First ImpressionsStaff understood my needs
Rahab Williams | First Impressionsi paid a whole month for the use of five days. I feel it should be refunded,
Annette Jackson | Overall ExperienceThe store manager is nasty trust me I will be moving my stuff real soon
llorenzon moore | First ImpressionsExcellent and the staff is very friendly and helpful
GLORIA EDWARDS | Overall ExperienceThe on-site manager is disrespectful and not professional start talking about pulling out girls and cursing
MESA ZEIGLER | Overall ExperienceThe service was accommodating and informative about what my responsibilities as the renter of the storage unit. I’m actually happy that I was referred to this location instead of the original location I had selected.
Eric Dunn | First ImpressionsPeople in the office was really really rude and I am I hope to never do this again
Joya Smith | Overall ExperienceIn ability to contact location via phone.
Ben Cunningham | Overall ExperienceEmployee helpful in helping me decide on what in the storage unit best suit my needs. And choosing the type of truck. Staff is very friendly. The site is clean. I feel safe in going to my unit.
Ethlyn Collier | First ImpressionsExtremely awesome service from the whole staff. Including update storage payment from the friendly woman receptionist. Again thank you for a wonderful service!!!!
Shawna Tolbert | Overall ExperienceVery friendly staff rate 100%
Kidane Tesfai | First ImpressionsGood
Anthony Reed | Overall ExperienceThey are awesome on Covington hwy nice and friendly
camelia green | Overall ExperienceDuane and his staff are awesome! My move-in process was extremely easy and I will definitely recommend this location to others.
Shanice Smith | First ImpressionsThe gentlemen working on the day I went were awesome to work with!!
Joanne Rogers | First ImpressionsThe manager was the best
INGRID RICHARDSON | First ImpressionsBut if they take the lock off your storage unit you shouldn’t have to pay for it or if you have to pay for that should give the lock do you free
Linda Brown | First ImpressionsExtended hours for Access to storage
Jermaine Smith | Overall ExperienceNo problem
Barbara Cooper | Overall ExperienceCustomer service was amazing. Transactions was smooth and easy.
KASHYRA THORNTON | First ImpressionsGreat Staff!!!!!
FAITH BROWN | First ImpressionsDuane and his staff are the best and have always given me the best customer service. They are responsive and natural problem solvers whenever I need their help. Most Recommended U-Haul!
Milton Blakley | Overall ExperienceOkeshi mainly provided me services and was exceptional in assisting me every time he did help.
SHARQUNDRA ADAMS | Overall ExperienceThe storage u it says for 1 bedroom and half of my stuff did not fit
Trevis L Johnson | Online Move InU Haul is giving out false information just to secure sales.
Theresa Sanders | Overall ExperienceI had roaches in all of my boxes they was awful I am so disappointed in that storage place. That’s my first time going through this experience.
Tatiana Pitts | Overall ExperienceRate was great for what I needed to move & got a storage included for free.
JAMILA GRAY | First ImpressionsEmployees were very helpful and nice.
LINDA CHESTER | Overall ExperiencePoor customer service. I reserved storage unit weeks in advance with a credit card on file. When I got to the storage facility, the unit I requested was not available which cause me to have to take the next size unit at a higher cost. Rep said take it or leave it. How can I leave it if I had a moving company moving my property. No consideration what so ever. I would not recommend anyone to this location or to uhaul if this is the service you render to customers. If you reserve a unit that unit should be held if credit card is on hold to reserve it. They were not trying to resolve the issue. I have this unit, take it or leave it.
debra wilson | First ImpressionsVery clean, excellent customer service! I would definitely recommend this facility
cassandra campbell | Overall ExperienceThey gave me a Unit where someone belongs was still in the unit but the lock was cut off unit was not clear out. Staff needs to do better and check things out before moving forward also staff was eating at front desk very unprofessional.
Andrea Brown | First ImpressionsThe young lady at the front desk was very knowledgeable and helpful. She should be considered for management.
Rachel Thomas | First ImpressionsWe kept our storage unit about 3 years and had no issues. It was more expensive than we thought it would be though.
Kristie Rogers | Overall ExperienceGreat customer service especially from Okeshi and staff!
Marlene Fineley | Overall ExperienceWhen I told the worker that I was supposed to get a free month, he said he wasn't sure his manager was still doing that Eventually he said that I did qualify ( not sure why things would be changed 🤔 from the call center)
Shirley McGowen | First ImpressionsThe only issue I had was trying to reach someone in the office onsite. I moved out my storage on May 14th and I had just moved into my home. I did not hey chance to go back to the unit because I also had surgery scheduled. I had been trying to reach the location before and after my surgery to let them know the unit was empty and to find out of I could send my daughter to sign any documents needed.
Yolander Cousin | Overall ExperienceStaff was knowledgeable only problem not wearing any mass
MARCIA DAVID | First ImpressionsThe fees are a bit much
MARCUS MALCOLM | Overall ExperienceFacility refused access for the POD delivery.. Had to (last minute) redirect to another Uhaul facility. The change resulted in the storage cost tripling from the originally agreed upon contract. The entire ordeal was frustrating.
Karen Kemp | First ImpressionsThe manager is rude! I really don’t want my stuff at this storage because of how unfriendly he is
Mark Limmitt | First ImpressionsStaff always helpful with any concerns I had. Facility and lot was always clean and accessible. They even received a UPS package for me from my job. I definitely appreciated that!
Edsell Hendrix | Overall ExperienceUhaul is the worst. Straight cold hearted. Uhaul didn't even work with me during this crisis. All types of delays and scams that made my funds late and or stuck, and all Uhaul did was hound me about payments and add on late fees. Never ever will I do business with uhaul.
Venus Pearsall | Overall ExperienceThe Store mgr and his employees are the best and I'm so forever grateful Thank you again uhaul family
SHANEKA MCGHEE | First ImpressionsLove the customer service fast and friendly! All the staff were excellent
Chris Jones | Overall ExperienceStaff was very interested and attentive to my needs.
pamela thomas | First ImpressionsBecause of the severity of my inconvenience, I presume U-Haul service is either completely incompetent or predatory, or maybe even both. I have no faith in U-Haul’s service system after my personal experience, and if I am fortunate I will never have to depend on their service again.
Asher Regal | First ImpressionsThey just need to add a grace period for being late
Raquel Byrant | First ImpressionsGreat service
Antoinette Johnson | Overall ExperienceI would have given a better score, but unfortunately I was given a second floor storage unit rather than the 1st floor unit for the price as agreed, and never mentioned whether the units were climate controlled or not when I reserved by phone. Thank you!
Oscar Montgomery | First ImpressionsLove U HALL, they serve all my moving and storage needs.
Mary Adams | First ImpressionsThe workers was very friendly and helpful. I will recommend.
asia cannon | First Impressionsthere was a leak in my unit , no body got in touch after reporting it
Mohammed Ladan | Overall ExperienceThe staff were great.
Davian Williams | First ImpressionsThe staff was very helpful and the facility was clean and easy to access.
TIffany Kirk | Overall ExperienceStaff is very friendly
lafandra cuttino | Overall ExperienceThe guy that was assisting me was texting on his phone the entire time he was helping me. It was so bad that when I asked him a question he told me to hold on (until he finished texting). Look at cam
Twanda Wesley | First ImpressionsThe staff could be a little more professional when handling customers. Also, they could be more respectful.
Kendra Thornton | Overall ExperienceOne of the best U-haul facilities that I've ever seen.
Tangela Robinson | Overall ExperienceThe CSRs were very helpful
STANLEY WALLACE | First ImpressionsPre-registration is the best thing to do. The staff moved quickly and efficiently and made this part (truck rental and storage) not as stressful as everything else. Thanks Aaron -_-
Shani Scott | First ImpressionsThe gate key didn't work for that particular weekend so they had to let me in and I couldn't get in after 7pm.
Darnell Hoard | First ImpressionsI will always use your services in the future and will recommend it to everyone.
Lillian Myles | Overall ExperienceThe employee was very knowledgeable and respectful thank you.
JESTINA AWANI | First Impressionsgood service
WILLENE JONES-THOMPSON | Overall ExperienceStaff member who opened account was courteous and professional. Kind gentleman staff member assisted with lock placed on unit prematurely and assisting with card access. Nice attitude.
Sherrie thomas | Overall ExperienceVery helpful
MARCUS MALCOLM | First ImpressionsI have nothing but good things to say about this location.Used them since I moved here in 2015. I dealt with GM Danny Quinn and now GM Rodrigo Guerrero. Both and all the other employees are awesome.
Julia Jefferson | First ImpressionsNo comment
Althera Martin | Overall ExperienceNo specific concerns or problems in the more than one year of using this facility.
Corliss Jackson | Overall ExperienceOk
Abdella Shukralla | Overall ExperienceGreat customer services thanks you.
BONITA NASH | First ImpressionsN/a
SHAQUAN JONES | Overall ExperienceCustomer Service was wonderful and helpful.
Derrick Boswell Jr. | Overall ExperienceThe manager is passive-aggressive, rude and does not follow through. Staff were rude and behaved as if you were bothering them, so I avoided the office unless I absolutely had to go in there.
Mia Mathis | Overall ExperienceFast and Easy process. Very safe and clean environment. Thanks
Arinthia Martin Rackley | Overall Experiencestorage units was delivered in a friendly and professional manner which I truly appreciate it
wanda kirkland | Overall ExperienceI will highly recommend this UHaul facility for new clients!
Maurice Threatt | Overall ExperienceThe staff was great and professional would definitely recommend this location. Please keep up the good work
Kiana Watkins | Overall ExperienceFriendly and polite staff especially Shameka and Dewayne.
Geraldine Thorne | Overall ExperienceI am very pleased with the services I received
BANIKA BARNES | Overall ExperienceNot especially polite. Just indifferent.
Loumeecha Gooch | Overall ExperienceThe staff was extremely helpful and I would recommend everyone to this location
AYESHA DINKINS | Overall ExperienceThis was a great location, clean, secure, well lit and 24hr access. It allowed me to move my things when I got off work. The only negative is there was no light on the inside of the unit.
Olympia Osselyn | Overall ExperienceThey were extremely professional and helpful with my needs and I would most definitely use this location again
AYESHA DINKINS | Overall ExperienceThis facility has had poor service, since I have relocated to Georgia and placed my belongings at this facility. The only reason I have not moved is because I lack manpower and I cannot do it alone.
Mia Mathis | Overall ExperienceNeed more man power short of help
Lenita Tyree | Reservationalways good customer service,,,,,,,
Joseph Simpson | Overall ExperienceGreat Staff, Keep up the good work!!!!
SIDNEY FONTENELLE | Overall ExperienceWould use this facility again in the future if needed. Staff was always helpful and inside storage facility was clean and easily accessed.
PATRICA PAINTER | Overall ExperienceCustomer service was excellent and helpful.
Sherna Spencer | ReservationThe service was quick and the staff was courteous.
Loumeecha Gooch | ReservationThe staff was very friendly and helpful. I did experience one problem when I notice the roof of my controlled temperature unit was leaking. Management took care if it quickly.
ANITA BULLARD | Overall ExperienceGood overall, just need to lower prices
Rachelle Perry | Overall ExperienceUhaul is my place for storage,but the property need more parking space for customers.
Debra ashe | Overall ExperienceThe storage was fine but we returned a trailer on Sunday 1 day early and was charged an extra day because staff didn’t check it in until the following day after 3pm
Ronald Young | Overall Experience