Customer Reviews for U-Haul Moving & Storage at Center Point

3,523 reviews

1632 Center Point Pkwy   Birmingham, AL 35215
(Next door to O'Reiley's, Across the street from Standard Furniture)

(205) 854-7763

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 854-7763

1632 Center Point Pkwy
Birmingham, AL 35215
(Next door to O'Reiley's, Across the street from Standard Furniture)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was rude as helllll. When I got there, there was a lock I. My storage that had to be removed before I could gain entrance. I have no idea why. When checking out the young lady went to check the truck back in and was taking an exceptionally long time coming back in. I went out to the truck and knocked on the window and asked her what was taking so long and she went off. She was screaming and was very defensive screaming stating she had only been out there 3 minutes and that it is a process to check the truck in. I realize that but it had never taken that long EVER, as many times I have rented trucks before. We got into an entire shouting match, she stood up in the truck shouting and pointing her finger at me and was being really really rude. It was almost a terrible situation. I really saw myself hurting her bad. She was getting smart with my cousin when he was trying to speak with her stating while pointing her finger I am not talking to you”. She then proceeded to say I was upset or still upset because the lock was on my storage. I was so over that, I had placed my things in the storage and was on my way. She was so out of line and she the situation could have been really really bad. She was awful. The young man Josh had the most non chalant and short responses to questions asked. I have ALWAYS had a great experience there, but Saturday was the worst.

JODI G. 
Rating:
5.0

Great service

Anjelica B. 
Rating:
3.0

It was a line and only one person and she was good but she need at least another person to help her

SHARMAINE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
3.0

Customer did not leave a comment.

SHAKERA W. 
Rating:
3.0

The initial truck I received was not clean, it smelled of animals. I requested a different truck and informed the associate of the issues with the truck. I did receive another truck that was available. I also requested a utility and an appliance dolly to assist with my move which they had an issue locating. It would be nice if the equipment is checked prior to the customer getting there. The associate was very nice and was willing to assist however she could be it just seen right to be doing things once the customer arrive making them feel as if they aren't of importance.

Brittiney R. 
Rating:
1.0

This drop off location in Center Point was 180 degree difference from where we picked up our U-Haul, and I was NOT impressed at all! The location was convenient, but the employee was not personable, friendly, or welcoming in any way! He wouldn't answer the phone when I called to make sure he was there, nor did he speak when I asked questions after arrival, so I just clammed up. I dropped off the car hauler 1st, then unloaded the U-Haul a couple hours later and dropped off the U-Haul (around 4:30pm) on Sunday 3/3/24. I got to the store and found the employee in his vehicle, leaned way back in the driver's seat watching TV on his phone with the door open. Not exactly how or where I would expect to find an employee. I had to just follow him in the store, then out of the store to the truck so he could check the fuel & mileage, but not one spoke to explain what he was doing. After completion of the inspection, he spoke 4 words, "you're good to go". I relied with "great, thank you" and again.....NOTHING! Just terrible customer service after a very hard & long move. He was just there as a warm body with zero personality or social skills. I will NEVER do business there again.

cynthia B. 
Rating:
3.0

my issue was roaches in the truck had to return for another truck.i think you need to always hose the back of the trucks down and spray the trucks for roaches and also bedbugs,cause they can be carried into the next home.

Marlon H. 
Rating:
4.0

Customer did not leave a comment.

ronald g.  |  First Impressions 
Rating:
3.0

Uhaul always over charge and I have to back behind them to make sure everything is correct. They charged me $14 for fuel, I returned it with more gas than it had when I got it. They charged me $20 forb2 packs of pads and I inky had 1 and did not use it. I am currently waiting on a refund.

Yetta W. 
Rating:
3.0

Customer did not leave a comment.

Vanesta H. 
Rating:
5.0

The staff at this location are very friendly & helpful. Love them down!! They all deserve a raise

LaTonya L.  |  Overall Experience 
Rating:
5.0

Great customer service.

Tamar T. 
Rating:
5.0

Keeping a person like the young lady you all have working at this location at all times her friendless and smile and respectful is a super 10 star cause the last person yall had wasn't nothing like yall have now working this location

Rufus C. 
Rating:
5.0

NOTHING. THE EXPERIENCE WAS OUTSTANDING.

Krystal K. 
Rating:
5.0

Customer did not leave a comment.

Lashundria T. 
Rating:
3.0

Customer did not leave a comment.

jania S. 
Rating:
5.0

The person whom checked us out was a wonderful employee. They were the only one working and had multiple things going on at once. The employee was awesome.

Sarah V. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
4.0

Customer did not leave a comment.

Jon B. 
Rating:
3.0

Customer did not leave a comment.

JACK H. 
Rating:
5.0

Excellent service from Lisa at this location. Will definitely use this location again.

JANET C. 
Rating:
2.0

Needs improvement in customer service. Rude customer service reps and not knowledgeable about service made buy products I didn't need

Porfirio D. 
Rating:
5.0

Customer did not leave a comment.

Krystal K. 
Rating:
5.0

Customer did not leave a comment.

Tamesha H. 
Rating:
5.0

Customer did not leave a comment.

Krystal K. 
Rating:
5.0

Great business

Cornelius D. 
Rating:
5.0

Customer did not leave a comment.

Barbara J. 
Rating:
1.0

I absolutely would not recommend this location to anyone. They had my one way 15' van double booked, then lied to my face about the method in which it was supposed to be applied, after I dropped everything off, which is an absolute lie, and she knew it. She also lied to me and said she had put it in the notes that it should be applied. I read the notes at the drop-off location, which had nothing in there about honoring the reservation guarantee credit. She put in the notes that she offered me a 20' van, which is true, but I wanted nothing to do with, since the 15' was too big for what I needed it for, plus I would rather not spend the extra on gas it would take driving it to Ohio. Moreover, when the van that I reserved finally did show up, the back was full of thumb tacks and paper clips, to which she said there wasn't much in there so she didn't sweep it out. I stated that I would much rather sweep it out here, rather than have thumb tacks in my driveway at home, so my wife started to sweep it out. I need another Uhaul from Bham to Ohio, I won't be using this location to do so.

Jonathyn G. 
Rating:
4.0

Customer did not leave a comment.

Tanya C. 
Rating:
1.0

Always an issue at this location. I dropped my equipment off Sunday and they havent checked it in so you charged my card

JAMES J. 
Rating:
4.0

Busy days more than one associate available, but the ladies were very nice and attentive, they knew exactly how to help and they were very polite and professional!

Rashawn W. 
Rating:
5.0

Customer did not leave a comment.

kendra j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joli R. 
Rating:
2.0

Good location, very unprofessional staff/service. I dropped off trailer I rented same evening and took them 3 days to check in

Kenneth P. 
Rating:
5.0

They went above and beyond!

BRECK D. 
Rating:
5.0

Bring back the pickup trucks and vans.

Darlene J. 
Rating:
1.0

This particular location needs to be looked into. Can’t keep nobody I could never get into my unit when I needed to I’d always have to wait or come back. The manager Valerie always think stuff funny. I will never rent from here again.

Kayla C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Almedia B. 
Rating:
5.0

Customer did not leave a comment.

Lakisher S. 
Rating:
2.0

I rented a 15 ft (4.57 m) truck with a car carrier at your Center Point Service location. By the time we got to Memphis, my daughter had trouble with the trailer's tires. Two separate roadside service men were dispatched, and one as well as the worker at the local U-Haul site told my daughter that the trailer was in disrepair. They stated that the trailer should never have been rented in the condition it was in. We were forced to stay in Memphis for 3 days due to the snow/ice storm which we could have avoided had these problems not held up us resulting in a 3 stay delay. Thankfully, the local U-Haul rep gave us 2 extra day to deliver the truck and trailer. This situation, which was totally the result of ill trained U-Haul employees who could have caused several deaths as the car on the trailer slid around on the trailer. I paid extra for motel room and food. As a result of your employees at the first location in Center Point not knowing or not caring about doing a proper job, I could have lost my child and her support driver as well as other people on the roadway when the equipment failed. I am not one to punish people for mistakes, but I am considering legal action for incompetence, failure of your equipment. I have always used u-Haul before, but this make me think twice next time.

James D G. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS O. 
Rating:
5.0

I came in, last minute to rent a truck and Rahim was great. He made everything smooth and got me out quickly.

Harriette P. 
Rating:
5.0

Great service

Shirley N.  |  Overall Experience 
Rating:
5.0

make sure the back is cleaned out

Jamie L. 
Rating:
5.0

Customer did not leave a comment.

lequita W. 
Rating:
5.0

As always the staff is in there doing their best but at times they are understaffed which would make it hard on anyone. They keep a positive attitude and continue to provide great customer service to meet my needs every time

JAVON B. 
Rating:
5.0

Always friendly and accommodating staff. Would like better conditions in the facility, there is no heat in the building. It doesn't work.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

steve H. 
Rating:
1.0

I've had several bad experiences with U-Haul in a row. I've been moved from pick up location to others, with little warning, only to be sent back to the original location. When I've reserved equipment, I've shown up with no equipment there to rent. This last time, the truck started breaking down on me during the move, and was almost not returnable due to the truck not wanting to run. It was an overall awful experience. I was able to manage the move, but it seemed as if U-Haul wanted to make it as difficult as possible. This is not a mark against this particular location as much as against U-Haul itself. I do not plan to use U-Haul in the future if I move again. Three rentals within a month, and all three were riddled with problems.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Willian S. 
Rating:
4.0

Customer did not leave a comment.

Sharon C. 
Rating:
4.0

Storage should be accessible at a later and more convient time

Laqueta F.  |  First Impressions 
Rating:
5.0

Excellent and prompt customer service!

Laqueta F. 
Rating:
5.0

Nothing, they provided excellent customer service to a deaf/hard of hearing dude like me, very patient, I definitely will come back to rent from U-Haul next time....

Derekm S. 
Rating:
5.0

The Staff was friendly and helpful the manager was training a new staff member and she had it together because Saturday is very busy but the store was clean but so Cold due to heating issues but my overall experience is what keeps me coming back Great Job Center point Store.

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

laquiata h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Therman M. 
Rating:
1.0

My TV and a few collectable items were broken, U-haul and Movehelp.com refuse to take any responsibility. It was hard to access my pod or setup delivery and payments.. This was the worse experience, I am planning to take legal actions. I will never recommend some to use any u-haul services.

Latonya C. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

The lady's are really sweet & easy to work with..

Charlie H. 
Rating:
5.0

Nothing, both representatives were friendly and professional!

Robert S. 
Rating:
3.0

Well stocked, large location but staff was nowhere to be found. I had to wait 10 minutes before anyone was around to help

Kenneth P. 
Rating:
3.0

Start making sure the trucks are clean and working properly! The truck was dirty also the ramp didn't work

Taleshia C. 
Rating:
5.0

Customer did not leave a comment.

Streetie M. 
Rating:
4.0

I'll recommend you when I get the $30(+/-) I was told I would get back after following the rules of the rental. Tank full. Within miles said. Returned same day before close. All was a good experience except not getting my money. Maybe someone will get it to me very, very soon.

Darrell R. 
Rating:
5.0

Customer did not leave a comment.

Shamika J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey C. 
Rating:
5.0

NA

Michael M. 
Rating:
5.0

The drop off location was excellent. The customer service was spot on when I arrived.

Aubrey C. 
Rating:
4.0

Customer did not leave a comment.

LAQUITTA C. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
5.0

Customer did not leave a comment.

Devonta' H. 
Rating:
4.0

Customer did not leave a comment.

Christopher T. 
Rating:
1.0

Customer service at this store needs to be more aware of their truck rentals. I was over charged for mileage because of some other customer mistake.

Teona D. 
Rating:
3.0

It was hard to get help and had to go back a 2nd time to be checked out the manager was friendly and knowledge but the facility is way understaffed.

Susan C.  |  Overall Experience 
Rating:
5.0

If you want my feedback then have an officer of UHaul call me. Thank you. Michael

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Dawson S. 
Rating:
1.0

After having a zero balance and no secondary lock on my unit, my storage was put up for auction. No one tried to contact me regarding the matter.

Jameliah G.  |  Overall Experience 
Rating:
5.0

Vivian helped us so much last night. Answered all our questions and was very nice.

Michelle H.  |  First Impressions 
Rating:
4.0

Great customer service and support.

Annette R. 
Rating:
3.0

Information not given regarding past return time of uhaul rental

Janice V. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA C. 
Rating:
3.0

The transmission was slipping in the 26inch truck I rented, I told the manager and of course she said it was nothing wrong with it. That was very dangerous but luckily I made it back, I feel like I could have had something taken off for the inconvenience but they didn't. Next time I would use another company

Laquandria R. 
Rating:
5.0

The rep was everything, she was a 1 man show, literally doin it all. And had a great attitude. Her supervisor needs to give her a raise. We had a great visit

Kinesha L. 
Rating:
5.0

Customer did not leave a comment.

Shelia W. 
Rating:
5.0

The employees were nice and helpful. The online process was easy.

Alicia W. 
Rating:
4.0

Customer did not leave a comment.

Jewel K. 
Rating:
5.0

Customer did not leave a comment.

Marquetta H. 
Rating:
5.0

Customer did not leave a comment.

Tonya L. 
Rating:
4.0

Customer did not leave a comment.

NATASHA M.  |  Overall Experience 
Rating:
1.0

Be professional. Accept the rate that' was made by their customer service instead of changing the price at pickup. No personal calls while checking customers in or out.

VERONICA W. 
Rating:
5.0

Customer did not leave a comment.

Jemishia P. 
Rating:
4.0

Customer did not leave a comment.

Kelvin J.  |  First Impressions 
Rating:
5.0

Great service! The manager went above and beyond to make a smooth transaction. Thank you!

Joni P. 
Rating:
5.0

The young lady was very helpful at that location. she went above and beyond for customer service.

Roy M. 
Rating:
5.0

Fast and courteous. No issues with truck and communication was excellent.

Jasmine S. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

Wanda J. 
Rating:
5.0

Customer did not leave a comment.

Jewel K. 
Rating:
5.0

Customer did not leave a comment.

Breonka T. 
Rating:
1.0

I experienced major issues with the U-Haul Center Point location: 1. I ordered the hitch installation on Saturday Sept 23 for a Wednesday the 27th installation. I called the Center Point location on Monday to reschedule for Thursday but could not reach them by phone after many attempts. I called the 1-800 number and spoke to three different service representatives and I was ultimately told that the hitch would not arrive at the install location until after I was to depart with the trailer for the scheduled move. So I ordered a hitch and paid the shipping charge of $35 for 2-day delivery to ensure that it arrived for a Thursday install. It turns out that the parts did arrive at the location for the Wednesday install but I had already spent $322.90 on parts. U-Haul needs to reimburse me for this cost and I will deliver the hitch to my local U-Haul center in Huntsville AL. 2. The hitch installation took all day. When I arrived at my destination 1700 miles away, the wires were sagging below the vehicle and almost touching the ground. I had to take the vehicle to the Sun City AZ location and wait two hours for them to get to it. That location had to totally re-wire as if it was a new installation due to the wires not being secured properly above the exhaust, the ground was taped to the vehicle instead of fastened, and no safety fuse had been installed. Secondly, I received a warning ticket from a Texas state trooper for trailer taillights not working. U-Haul Center Point put me on the road with damaged wiring on the trailer harness.

Jeff H. 
Rating:
4.0

Everything was good very good service

Kathy D. 
Rating:
2.0

We found out 10 minutes before our pick up that we were not able to get the truck we reserved (15ft) and would have to take a 26 footer. Upon arrival the young lady working the counter was more concerned with personal call on her cell phone than assisting us. We then learned that there were no hand trucks available, “because they were all stolen”, which forced me to purchase a set of hand trucks from the store because otherwise we would not be able to get the moving completed. Last we arrived at the truck to find that the trailer had not been cleaned, the cab had a rotten smell, and there were actually a set of hand trucks in the truck. All In all it shouldn't be so much work to reserve a truck and accessories and have to worry about whether it will be available at pick up. Our next time in need will more than likely result in a trip to Metro.

Kelsey M. 
Rating:
5.0

Fast and courteous. I see no problems to work on

Bruce B. 
Rating:
5.0

Nothing

ANTHONY D. 
Rating:
4.0

It was all good

reynold A. 
Rating:
5.0

Shay was great!

John D. 
Rating:
5.0

Thank you very much for excellent customer service. You are the best.❤️

Yolanda W. 
Rating:
5.0

The return was quick and professional, and the employees were friendly.

BRENDA W. 
Rating:
5.0

Hire more people so one person won't have to try to do everything it take too long to get what you need.

BILLY B. 
Rating:
3.0

Roaches were in my belongings and it leaked inside

RHONDA T.  |  Overall Experience 
Rating:
5.0

The staff was amazing! They worked with us on everything from the delivery time to helping us set up a storage unit!

Imani W.  |  First Impressions 
Rating:
1.0

My storage has water leak. I reported it and the rep said they will take care of it. When I came to get my things out, they smelled like mildew and it was mold because of the water leaking in there. I’m very disappointed because I had a lot of personal things in there. I did have insurance and filled a claim but haven’t heard from them yet.

monica R.  |  Overall Experience 
Rating:
4.0

The guys at this uhaul were very friendly and helpful, I would absolutly recommend this location They went above and beyond

Susan C.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gerald M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LILISRA C.  |  Overall Experience 
Rating:
5.0

The staff is always amazing at this location.

Joshua L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jivonna Rinita B.  |  First Impressions 
Rating:
2.0

There was always trash everywhere and no where to put it.

TAMARA S.  |  Overall Experience 
Rating:
4.0

There were a few evening times when I needed access and had to wait to the following day due to access hours

bo a.  |  Overall Experience 
Rating:
5.0

The on issues was the price.

ELNA R.  |  Overall Experience 
Rating:
3.0

The only issue I had was my unit was auctioned and I reached out to get in touch with the person who purchased the unit because I lost my photos and journals and they were irreplaceable. The staff attempted once to reach them and left it at that. That’s been the worse part

KESHA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tavaris T.  |  First Impressions 
Rating:
2.0

I moved out on May 5th to be called May 10th to ask when and if I moved after calling with move out date to be noted on the account May 1st and spoke to associates from May 1st to the 5th as they watched me move everything out. They over charged me for fees on my account on 2 occassions and left me owing a balance that I'm not entitles to pay at all.

NITTAYA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kariah S.  |  Overall Experience 
Rating:
4.0

Better signage in the parking area directing cars to the internal storage are needed

bo a.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sheena G.  |  Overall Experience 
Rating:
5.0

Easy and simple storage

Bernarez J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiesha D.  |  First Impressions 
Rating:
2.0

I have been a customer of Uhaul for over 20 years I all ways felt comfortable with the pricing until I relocated to Alabama. Out of 20 years I have been a customer I have never paid over a $100 for a storage, maybe $75 or less. But never $150 which is way too much.

ROSALIND E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda n.  |  First Impressions 
Rating:
3.0

I was dissatisfied with mold spots on upholstery sofa, loveseat and chair. I had to have them clean. But God is so good. TM

teresa m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yekeshia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mlynn M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Priscilla B.  |  First Impressions 
Rating:
5.0

The Manager and the Clerk were great explained everything for after hours return and they both were very helpful and courteous

TONYA C.  |  Overall Experience 
Rating:
2.0

The cashier very not well trained.

TAMARA S.  |  First Impressions 
Rating:
5.0

Even while training the Manager was kind helpful and in good Spirits &I had a hard day so thanks ma’am enjoy your day off you deserve it

TONYA C.  |  First Impressions 
Rating:
1.0

Went to return uhaul and place my belongings in storage, there were two employees present in which neither could help assist in my return of my uhaul or my storage unit. Waited for the manager who was on a store run for supplies for about 45 minutes to an hour, in which she returned with candy. My family and I were very inconvenienced. Not only that but one of the employees present stated that the manager tends to make runs or errands frequently during store hours. I would not recommend this store to anyone on a time crunch!

Ashley N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis R.  |  First Impressions 
Rating:
4.0

Pleased with the service.

Donna M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica m.  |  Overall Experience 
Rating:
4.0

My storage unit was already damaged when I moved in so I hope you won’t charge me for damages I have pictures, but it good my experience was good

Deborah h.  |  Overall Experience 
Rating:
3.0

Some of the workers sux

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted H.  |  Overall Experience 
Rating:
3.0

To keep things safe and respect no need take in thing out with out the one is renting from. People keep camera some one that. Make sure people don't put hands on other people thing

Rene d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NESA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara P.  |  First Impressions 
Rating:
5.0

I think her name was Ashley. She was very professional, and able to answer my questions and concerns had. She greeted me upon walking in. I was stressed and tired she eased my anxiousness.

Connie H.  |  First Impressions 
Rating:
1.0

My u haul truck was in bad shape brakes we’re bad front tire was shaky front end need an alignment done front tires we’re bald, all that was an hazardous for any driver I feel as tho I need to be reimbursed not a satisfied customer it was to many unsafe hazards.

Felesha B.  |  Online Move In 
Rating:
5.0

I had property damage due to a leak in my unit after a heavy rain, was compensated but not to the fullest of the damage.

Vincent L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  Overall Experience 
Rating:
5.0

My experience with this location was very pleasant, but my over all experience was not good with the pick up location to my reservation for my storage unit.

Erica S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NESA D.  |  First Impressions 
Rating:
3.0

I was sent a email stating that I owed late fees after I had already moved been moved out for two weeks !

COREY F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kiera C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisha D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARISSE M.  |  First Impressions 
Rating:
5.0

Very informative and helpful, UHAUL is well represented at this location.

Gerald M.  |  First Impressions 
Rating:
5.0

She was very helpful and patient with me. I couldn’t have asked for a better person to help me. I was trying to rush and she kept telling me to slow down. I appreciate the kindness of this young lady!!!

Retha G.  |  First Impressions 
Rating:
4.0

The website gave erroneous information. I chose a storage unit that was accessible from the street and the location does not offer those units in the size i needed contrary to what the website stated when i reserved it. The elevator system wasted a lot of time because someone had to always run up the stairs to ride the elevator back down to make it available for use

LEATRICE P.  |  First Impressions 
Rating:
5.0

Ashley and Daniel were great!

Laquesha W.  |  First Impressions 
Rating:
5.0

No comments

PARIS J.  |  Overall Experience 
Rating:
5.0

Wow, can’t say how happy I was with the service I received at this location. As soon as I walked through the doors Daniel and Nathan were there to greet me at the door. What a truly amazing staff they have here! Nathan immediately had me set up and ready to unload my belongings and was communicated the process clearly along the way. Thanks Daniel and Nathan for making a post mid life crisis newly divorced gold-digger magnet feel like the grass was actually still fkn green on my side. Here’s to an inclusive equitable future for all and for all right fkn now!!!! Vote for Brandon I will stand up for all people as an Ally I do it for the culture and actual growth Pure Vida let’s goooooooooo

brandon p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AKINGBILE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESHA J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheletha W.  |  First Impressions 
Rating:
5.0

Great job everyone

chiquetta p.  |  Overall Experience 
Rating:
3.0

Helped me so much over all. Best team I seen. Thank all of you for being my family

BRANDY H.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to make sure we were accommodated

Chris J.  |  Overall Experience 
Rating:
4.0

the manager was great

CATHLEEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  Overall Experience 
Rating:
5.0

The gentleman at the front desk on Sunday 10/10/2021 I hate I can’t remember his name but his customer service was outstanding. Kudos

MICHAEL K.  |  First Impressions 
Rating:
5.0

The gentleman that checked me in went way out of his way to help me and make sure I was taken care of . I had a extremely bad experience before getting to your location and he was extremely professional and helpful I hope there is some type of way you guys can reward his generosity and helpfulness he is a very good asset to your business

Chris J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra G.  |  Overall Experience 
Rating:
5.0

U-Haul was very helpful to me and my family. It gave us a feel of stability while being displaced for right at a year. I was so glad to see that my belongings were not damages and all was well. Thanks U-Haul for being great truly grateful! The Sexton's

ARCHIBALD S.  |  Overall Experience 
Rating:
1.0

Things to put in my storage they wanted me to get it out it's very very but bad management they're very bad

Rodney B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDITH H.  |  Overall Experience 
Rating:
4.0

The young lady was very helpful

ARTHUR B.  |  First Impressions 
Rating:
3.0

My things came out of the storage unit covered in bugs

Ethan D.  |  Overall Experience 
Rating:
5.0

Used the Centerpoint facility to store mom’s things after she passed away in 2017. The facility was accessible, secure, convenient with online or auto payment. Never had any issue or concerns over security of contents. If you are in northeast side of Birmingham highly recommend

Jeff S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONA B.  |  Overall Experience 
Rating:
5.0

Thank you

DARRYL G.  |  First Impressions 
Rating:
4.0

The only problem I have is when you try to call no one never answer the phone. They need to put more than one employee working during the day and night for safty and customer time the lines get long and customers are waiting way to long. But over all just fine. Thanks for being there for all my moving needs. You guys made it so easy for me state to sate. 🙂

Patricia H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  Overall Experience 
Rating:
5.0

I must give Robert credit for the time he has been at this location. He has certainly made a difference. This young man has been the most efficient and service oriented person I have dealt with in the past several years. This store has a reputation. Robert made it work trying again.

Harold E.  |  Overall Experience 
Rating:
5.0

Staff friendly and responsive to any questions.

Floyd A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavetta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valencia M.  |  First Impressions 
Rating:
1.0

Very Rude Customer service coming from the Manager! Ms. Rachel could not reach over the box so she kept tossing my Daughters driver license and storage key back to her instead of giving it back to her like how my daughter gave it to her. Ms. Rachel was very non understanding when it came to bad situations leaving me in a financial deficit because she did not stick to her word of the one month free. I WILL NEVER GET STORAGE AGAIN THERE AS LONG AS MS. RACHEL IS THERE! Ms. Ashley was very polite and understanding I rate her a 10/10! There should be more workers like her in there.

Juanita C.  |  Overall Experience 
Rating:
5.0

The two Guys that were in there when I came on 05/02/2020 they were very brave to me I didn't have to wait long I didn't have any problems I will always recommend this store to family and friends I forgot their name I know their face thanks for your help

Katrina W.  |  First Impressions 
Rating:
1.0

This is not Carrie please look at the email address again

Carrie C.  |  First Impressions 
Rating:
5.0

N/a

AMY B.  |  First Impressions 
Rating:
2.0

Staff not really helpful

Raheim T.  |  Overall Experience 
Rating:
4.0

I would have loved to have my own key and access to my storage. That was inconvenient to me.

sharon b.  |  Overall Experience 
Rating:
5.0

I like The Employees Attitudes!!!!!

whearlee c.  |  First Impressions 
Rating:
1.0

All of my items where over taken by roaches! The storage was also rained in which mold most of my items. I was terrified of the thousands of roaches. It was sickening.

Levorica S.  |  Overall Experience 
Rating:
5.0

Everything was excellent and very professional.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Excellent

Wyceithia H.  |  First Impressions 
Rating:
1.0

Had to make several trips, to try to get them from taking money out of my account for a unit I didn't have. It appears that the customer is always wrong. Finally went and removed items and closed ac

william c.  |  Overall Experience 
Rating:
3.0

N/A

Pam B.  |  Overall Experience 
Rating:
4.0

The staff went above and beyond. Thanks

tamika j.  |  Overall Experience 
Rating:
3.0

My mattress and mirror got wet. Manger rold me nothing would about cause I should took out insurance

Sharron B.  |  Overall Experience 
Rating:
5.0

James was a great help concerning my move. He has changed my mind about using Uhual again. After June I was never going to use again because the customer service rep over the phone messed up my move.

Latisha L.  |  Overall Experience 
Rating:
4.0

If I should need to move again, I will certainly use U Haul.

Joseph F.  |  Overall Experience 
Rating:
1.0

I wish I was notified about the storage that was available. I needed a 10 by 10 (at least) and I was given two 5 by 10. That was NOT going to work. The system should’ve moved me or said none available

Curtisha R.  |  Reservation 
Rating:
4.0

The staff was very friendly and helpful. I also call on the same day that I needed to rent a truck and they had one available.

shontae s.  |  Overall Experience 
Rating:
5.0

Great experience!!

Phadra R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Phadra R.  |  Reservation 
Rating:
4.0

N/a

burnells t.  |  Overall Experience 
Rating:
2.0

Was out to lunch at my drop off time and had to wait for lunch to be over to complete drop off when I had a million other things to do.

Jennifer S.  |  Reservation 
Rating:
3.0

N/A

Andrew C.  |  Reservation 
Rating:
3.0

N/A

Shirley G.  |  Overall Experience 
Rating:
5.0

Great customer service. Great guys

Carmen F.  |  Overall Experience 
Rating:
1.0

I was VERY DISAPPOINTED with the their service once I moved out. I WILL NEVER USE THEM AGAIN & NOR WILL I RECOMMEND THEM (CENTER POINT LOCATION NOR PELHAM LOCATION-PAUL'S STORE AS HE CALLED IT)

tonia w.  |  Overall Experience 
Rating:
1.0

Did nothing but keep going up on the price. Nobody knows what they are doing, the manager just leaves when there is a problem. I would not recommend this location or U-Haul.

WAYLON M.  |  Overall Experience 
No reviews have been submitted for this location.

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