Customer Reviews for U-Haul Moving & Storage at Black Rock

3,160 reviews

3029 Fairfield Ave   Bridgeport, CT 06605

(203) 579-9191

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(203) 579-9191

3029 Fairfield Ave
Bridgeport, CT 06605

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not sure why I spent 15 min with person checking brake lights, turn indicators from from front and back, high beams in pouring rain after my 2 1/2 hr rental.

george reese 
Rating:
5.0

Customer did not leave a comment.

Tawana Caldwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH RANDOLPH  |  First Impressions 
Rating:
5.0

Always easy and friendly. Trucks seem new and really clean!

ANDREA RAHBARI 
Rating:
4.0

Check all vehicles before asking the customer to do so.

ALETHEA JOHNSON-COLE 
Rating:
5.0

Customer did not leave a comment.

Christopher Joyce 
Rating:
5.0

Customer did not leave a comment.

Mark Willkehr 
Rating:
5.0

Customer did not leave a comment.

JAMES FERRARA 
Rating:
1.0

Computer was “down” staff showed no interest in helping customers. Attitude “ too bad guys - nothing I can do” ( except sit ant talk to coworkers.) I went to Black rock UHaul. Charlene told me “not all the computers are down” She had no trucks available so I went back to Pine St U-Haul. I had to argue with the staff to try all their computers to see if one worked. They told me all computers were down nationwide. After insisting - they tried and one computer worked. I felt the staff was really dissaponted that the computer was actually functiong - and they had to work! If I hadn’t gone to talk to Charlene on Black Rock - I don’t know if Pine Street would have ever called me to tell me they could fulfill my reservation. When I did get someone to open my reservation on Pine St - she was incapable of completing the reservation. An employee still seated shouted information to help her with my reservation. Finally, she reluctantly got up to help the person that was attempting to rent me my reserved truck. My 10:30 reservation was completed more like 11:30. Worst customer experience ever. No one even bothered to say “sorry” for the inconvenience. Any one reading this review - do yourself a favor - go to the Black Rock office. Charlene runs a tight ship. You’ll get good service!

Jennifer Buchanan  |  Overall Experience 
Rating:
5.0

Can’t get any better

ADAM PLOTNICK 
Rating:
4.0

Customer did not leave a comment.

Meighan Morrison 
Rating:
3.0

Customer did not leave a comment.

Christopher whitney 
Rating:
4.0

The elevators are too small. Having larger freight elevators and all-wheel-drive trolleys/dolleys would enhance the experience. I got stuck in the elevator once and feared nobody would have heard me despite pressing the emergency bell. Eventually, the elevator was back in service. Easy move-out process.

Fabienne Fieffe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxine Rossi 
Rating:
5.0

Friendly, helpful and patient with me throughout the entire process.

Edward Billings 
Rating:
5.0

Great staff and support.

miguel Viani 
Rating:
5.0

The lady at the counter was very accommodating

Rita Jackson 
Rating:
5.0

Customer did not leave a comment.

beaubrun robenson 
Rating:
5.0

Customer did not leave a comment.

Christopher Hascom 
Rating:
5.0

Customer did not leave a comment.

David Lubarsky 
Rating:
5.0

Outstanding customer service. I have no complaints.

Phyllis Furlong 
Rating:
5.0

Customer did not leave a comment.

Roger Sosa 
Rating:
5.0

Convenient location, great staff, equipment in excellent shape! And we have a storage unit there so we were able to drive the truck back to return it and empty it into our storage unit at the same time. Very handy. And their facility is clean and secure.

Lynn Russo 
Rating:
5.0

You can take good care of Darlene, who helped me at the rental desk before and after the rental. She was very good at her job!

Archibald Knisely 
Rating:
5.0

Customer did not leave a comment.

Paulo Fernando 
Rating:
5.0

Everything was fine

Bruce Segala 
Rating:
5.0

Customer did not leave a comment.

Geza Ziegler 
Rating:
5.0

Customer did not leave a comment.

matthew spalding 
Rating:
1.0

Paul checking the vehicle back in tried telling me the text I received to download the U-Haul app wasn’t an app it was online. When I took the truck it had less than half a tank when I submitted the get my truck there was no section to change how much gas was left so I went around the corner to move down the block and back to the U-Haul around the corner all in maybe drove a mile. And Paul said he was going to charge me $28 because U-Haul gave me a truck with less than half a tank of gas.

CONOR CLAFLIN 
Rating:
5.0

Customer did not leave a comment.

Jacob Petrelle 
Rating:
5.0

Robert was super helpful. I appreciated it.

Joshua Prince 
Rating:
4.0

When to the facility on Dec 24 at 1:15 PM and it was closed. I wasn't informed about this early closure 2 day prior. Note: other customers were there and wasn't able to access their rental space.

ELAINE GOVIA  |  First Impressions 
Rating:
5.0

Start renting car for the same price

serge pierre 
Rating:
5.0

Customer did not leave a comment.

Chris Bargas 
Rating:
1.0

The poor rating is based on the check-in experience with staff. Not customer-friendly or helpful at all.

Nancy von Euler  |  First Impressions 
Rating:
1.0

The staff here are downright surly. The gas gauge was, at worst, an 1/8 of a tank below what it was when we picked it up and they charged us $15. They gave us a hard time about everything. Not a customer-oriented business!

Peter von Euler 
Rating:
5.0

Easy in and Easy out

MICHAEL FOLEY 
Rating:
5.0

Customer did not leave a comment.

Alfonso Sotomayor 
Rating:
5.0

Customer did not leave a comment.

Gary Rollins 
Rating:
5.0

Over the past year, I and a team of volunteers I lead have rented trucks and vans from UHaul go Black Rock in Bridgeport more than 50 times, on average once a week for the full year. On every occasion, the rental vehicle has been ready on time, clean and in perfect operating order. And on every occasion, Charlene and her staff have been courteous and professional in helping us make reservations, check in and check out. We have a partnership that we truly value. I know it will continue. Thank you UHaul of Black Rock.

BAYARD DODGE 
Rating:
4.0

The app was not good. Verification took too long. Chat support person was terrible: said they needed to call my wife but that my wife did not answer her phone. But my wife never got a call. And why do you need to contact my wife? Im a 52 yo man w a valid drivers license, a credit card, excellent credit and a clean driving record who lives a quarter mile away! It said the van was in front lot; but the van was in the back lot. Fortunately, Sherill at this Uhaul was present and made up for the poor app and poor app service.

Peter Spain 
Rating:
5.0

Online check in is cumbersome

Chris barr 
Rating:
5.0

Customer did not leave a comment.

Margaret O'Brien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BERNARDO TORRES-HUETT 
Rating:
5.0

Customer did not leave a comment.

Felix Diaz 
Rating:
5.0

Two Things: 1) you should not that your reservation is cancelled if you don’t pick it up by your designated time as mine in process of being cancelled since I was 2 hours late 2) I reserved the truck at one facility but it wasn’t there even though my reservation was correct for location. Since both locations were in town, the proper location I went to was able to rent me a truck but it was 1 size larger than my original reservation

James Cunningham 
Rating:
3.0

Customer did not leave a comment.

Joshua Lander 
Rating:
5.0

Customer did not leave a comment.

LYDIA PAGAN 
Rating:
5.0

The staff, both pick up and return, was very helpful.

James Vose 
Rating:
5.0

Customer did not leave a comment.

Thomas Harding 
Rating:
5.0

Great crew at this location. Friendly, helpful and efficient. They're the best!

Maura Paulik 
Rating:
2.0

water damage to my property, completely unacceptable. UHAUL should offer refunds for such damages

Eleonore Herschberger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Rollins 
Rating:
5.0

Customer did not leave a comment.

Rachel Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Catalano 
Rating:
5.0

Customer did not leave a comment.

James Forberg 
Rating:
5.0

Pick up drop fast and friendly. Can was spotlessly clean.

Stephen Penwell 
Rating:
5.0

Upon return the attendant took the time to show us how to self return the vehicle if needed to do that in the future.

Christina Dina 
Rating:
4.0

Customer did not leave a comment.

Stephan Rodgers 
Rating:
5.0

Gentleman at pick up was very helpful and professional. different gentleman at drop off was very rude. three of trying to drop off at same time, so 2 of us couldn't tell where to park or wait. Yelling at both of us because we didn't know what he wanted us to do was unhelpful and unprofessional. but at least he was fast and efficient. Rude and fast is better than rude and slow!

Stephen Penwell 
Rating:
5.0

Great manager great staff thnx

Oz Arar  |  Overall Experience 
Rating:
5.0

The staff who served was so nice and respectful and helpful

Oz Arar 
Rating:
5.0

Customer did not leave a comment.

PAUL MERTEN  |  Overall Experience 
Rating:
4.0

They were very helpful and good customer service

Ronald nicoletti 
Rating:
5.0

Customer did not leave a comment.

michael rubino 
Rating:
5.0

Customer did not leave a comment.

Michael Calloway  |  Overall Experience 
Rating:
5.0

Had trouble checking in with app; luckily the store manager on duty, a very helpful lady, assisted and got me all checked in. She deserves an A+ for excellent customer service. Vehicle was very clean, no issues whatsoever for this short term rental. Highly recommended!

Raffael Altmann 
Rating:
4.0

Customer did not leave a comment.

michael atkins 
Rating:
3.0

If you want customers to look over pictures and compare them to the equipment to confirm any previous damages and or point out any that are not shown in the pictures, then you should be able to zoom in on the pictures to be able to see each and every detail. In addition to this, the link for the pictures should not expire at any point until the rental is returned. The renter should also be given the option to download these pictures. I was not happy with this rental experience. I've rented from uhaul for 10 years and this was the worst i've ever had.

Louis Cicale 
Rating:
3.0

I extended my day to two days, picked up the Uhaul at 5:15pm. on the day I rented it, and was told it had to be returned at 5:15pm the following day, and I'd be charged $20.00 for each additional day if returned after my 24hrs. But when I called to extend it for another day after the day I originally got, I was charged over $58 instead of the$20 I was told, and was told I had

CONRESA RAMOS 
Rating:
4.0

Very Curious,thank you

ROCHELLE ELIZABE TAYLOR 
Rating:
5.0

Customer did not leave a comment.

MD UDDIN 
Rating:
5.0

Customer did not leave a comment.

raymond Rorabaugh 
Rating:
5.0

Super

Jeff Weihing  |  Overall Experience 
Rating:
5.0

An was nice and clean and it was easy to check in/out

Eddie Medero 
Rating:
5.0

Customer did not leave a comment.

Charles Morgan 
Rating:
5.0

Customer did not leave a comment.

mitch mcmanus 
Rating:
5.0

On the customer vehicle overview, add a section for cab interior. The dashboard glass on my van was cracked, but there was no way for me to record this on the online form prior to acceptance of the vehicle. I had to grab an employee to show him and to have it noted manually.

Erik Lang 
Rating:
5.0

Customer did not leave a comment.

Henry Nevers  |  Overall Experience 
Rating:
5.0

Best friendly location to get your rental trucks and supplies.

Miguel Ruiz 
Rating:
1.0

Too expensive

maurice fulgham  |  Overall Experience 
Rating:
4.0

No recommendations. Product & service were very satisfactory.

John Cervone 
Rating:
5.0

I use UHaul of Black Rock almost weekly, but limit my survey responses to things that I notice beyond the ordinary. Over the past two years that I have patronized Charlene’s branch, a number of employees have stayed but there has been expected turnover. Charlene’s new staff invariably follow her lead in being polite and patient. They train up fast and become knowledgeable and valuable members of the team. A manager’s ability to manage staff turnover is often a challenge, and those who do it well earn loyal customers.

BAYARD DODGE 
Rating:
5.0

GM Charlene Reyes was great. Customer service #1

Joseph Bonaiuto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Sullivan 
Rating:
5.0

Justin was great! He was really professional and helpful with getting me set up.

leia padmore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julio carrion 
Rating:
3.0

App had issues. Went mobile check in. App asked me to take photos of my license and the app wouldn’t activate the camera. Checked settings, I set my phone to allow the app to use my camera. One worker was incredibly obnoxious, while the other was professional and incredibly kind. This resulted in frustration from losing 20 minutes of my 4-hr rental window.

Matthew Greatsinger 
Rating:
5.0

Customer did not leave a comment.

andre johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BIANCA BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Sanwald 
Rating:
3.0

Customer did not leave a comment.

David Belletsky 
Rating:
4.0

Only one employee on duty and a line formed.

paul arroyo 
Rating:
5.0

Customer did not leave a comment.

KATY DESPOT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP BEDNARSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edival Rios 
Rating:
3.0

The entire process takes sooooo long with all the online questions and picture taking etc… I spent over 1/2 an hour in the office and at least 1/2 an hour online dropping vehicle off. But, the Location is great, customer service was great!

melissa bongiorni 
Rating:
5.0

The team at UHaul of Black Rock is wonderful. The manager trains up new hires patiently, and ensures they understand not only what they are supposed to do, but that the customer comes first.

BAYARD DODGE 
Rating:
5.0

Customer did not leave a comment.

Alain Bulen 
Rating:
5.0

Very speedy process, I believe one of the suprivors Matt, short dark curl hair, got me in and out in under 15 mins which I really appreciated. Drop off times were very accommodating. Will be returning for future uhaul needs.

Ryan Waibel 
Rating:
5.0

Great customer service in person. Too aggressive contact when I was an hour late and hadn't called back in yet they called my emergency contact to talk about when the car would be returned. First of all, she had no idea as I wasn't really late, just bad traffic. Secondly, it made her worry. Not a huge deal and otherwise the automation you out in is great. Process just needs to be tweaked.

Chris Leighton 
Rating:
2.0

The service is agonizingly slow, nobody can get you promptly through the paperwork and I have not one copy, not one receipt! It’s appalling! They barely know what questions to ask as you try to express what you need. $19.95 is a joke! You end up paying double. Even for the gas, the mileage - where are my copies so I can decipher this rip off! I will use your services when I need to but your shining image of being an American “Big Brother”, an efficient and helpful service respected and respectful to every walk of American life, has dissolved into some gruesome swindle. Get your selves back to what you once were. Everyone there looks so absolutely miserable, you want to run away!

Laura Papallo 
Rating:
5.0

Excellent Service!

BARBARA MORRIS  |  Overall Experience 
Rating:
5.0

Excellent Service!

Francis morris 
Rating:
5.0

Why is the check in and check out process so methodical and long?? Its 2023- employees should have a tablet, inspect the vehicle with customer, agree to sign waivers and be on their way. Doesn’t make sense that the customer has to go search for the truck themselves and do a solo inspection. Painful process!!! Redundant. Also, it’s ridiculous that employees back the trucks all the way against the wall and ask customers to search for the plate number that matches their set of key. The plate isn’t visible unless we walk to the back of every truck. Overall, just ridiculous.

rena pioselli 
Rating:
5.0

The first truck they gave me had a mechanical problem that was easily identified by me in your parking lot. They gave me another truck but I was surprised they put me in a truck that sounded like it was ready to blow a belt or a power steering pump. The second truck they put me in was perfect - thank you. The customer service rep on the front of the rental and the back (return) of the rental was great.

Christopher Jennings 
Rating:
5.0

All the staff were extremely helpful and kind all throughout the day since I was there most of the day. I was confused about a lot of different things but the staff helped out at every step of the way and were extremely patient and understanding. This was a great experience and I am very appreciative of this uhaul and the staff that work there.

Sara Lawrence  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

James O'Connor 
Rating:
5.0

Have usb ports in the van

Holli Horine 
Rating:
3.0

It took to much time to get truck

Juan Mills 
Rating:
5.0

The in store representative was very friendly and patient with me and that is truly appreciated. I am happy that I didn't have to do the mobile drop off and we returned it before store closing. Thanks Uhaul!

KRISTEN SACCONE 
Rating:
5.0

Justin was very pleasant and thorough when receiving the truck back. My entire experience was very good… Thank you

Michael McCauley 
Rating:
5.0

Everything was great

Philip Licastri 
Rating:
5.0

Customer did not leave a comment.

steven baumann 
Rating:
5.0

The guys there always go above & beyond!! Helpful, attentive & I can’t say enough good things about them. Thank you

ADAM PLOTNICK 
Rating:
4.0

Customer did not leave a comment.

john broadbin 
Rating:
2.0

I had a very bad experience renting because the van breaks and acceleration was slow to respond. The oder was horrible it smelt like garbage and someone sprayed it to cover up the smell. I would most likely not rent from here again.

Ackeem Brown 
Rating:
5.0

Customer did not leave a comment.

Steen Petri 
Rating:
5.0

Customer did not leave a comment.

Helen Borjas 
Rating:
5.0

The best and most professional staff. Everyone was helpful and went out of their way to explain things and help me. Thank you!!!

MAUREEN KOSTIUK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Smith 
Rating:
5.0

Security was excellent, price was reasonable and access convenient every time we had to visit.

theodore Pulton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian McMahon 
Rating:
5.0

Customer did not leave a comment.

PAULO PERON-JUNIOR 
Rating:
2.0

Please do something about the rat/mouse infestation! Clothes & other items ruined due to rodent damage.

Amani Garel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Duggan 
Rating:
5.0

None

Joseph Bonaiuto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis velez  |  Overall Experience 
Rating:
5.0

Excellent service!

BARBARA MORRIS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

daviony Robinson  |  First Impressions 
Rating:
5.0

Thank you

Carlisa Barbour  |  Overall Experience 
Rating:
3.0

My only issue with this facility was the mouse problem. I had that storage unit for quite a while and have paid them a lot of money over this time. I had to get rid of a lot of my stuff due to the mouse issue. I’m very disappointed.

Jasmin Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EGDALYS RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dayne Chablal  |  Overall Experience 
Rating:
5.0

Kenny was very helpful to me and so wattage when I rented a van the next day . They are an asset to u haul !

Patricia Luddy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Leslie Carrasquillo-Delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean papageorge  |  Overall Experience 
Rating:
5.0

Thank you

Robert Kish jr  |  Overall Experience 
Rating:
5.0

I had an opportunity to change my storage unit reservation to a larger unit but it was on Easter Sunday. Kenny, who was on duty at the Fairfield Ave facility in Bridgeport CT, could not have been kinder and more helpful. I am very grateful

KATY DESPOT  |  First Impressions 
Rating:
2.0

Most of the staff is very unfriendly and rude. I felt the facility was very confusing to find my unit and had horrible accessibility. Process to rent a truck or unit was time consuming and had way too many unnecessary step. I’ve used many different Uhaul facilities and rental companies but this was by far the worst experience I’ve had.

QUIANNA DIAZ-PATTERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE SOMERS  |  First Impressions 
Rating:
4.0

It would have been nice to get some of our rent pro-rated since we closed the unit just 4 days after autopay went through... but I now understand that's not the policy. Thank you for your services. :)

Ashley Dicarlo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karlyan Nieves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EIGHT UNKNOWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Sabek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ackerman  |  Overall Experience 
Rating:
5.0

The manager there she was always there two help!!!!

MIGUEL ROMAN  |  Overall Experience 
Rating:
5.0

Kenny was knowledgeable and patient. A definite asset to the U haul company

alexander maldonado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Mccalla  |  Overall Experience 
Rating:
5.0

Thank you

Tammy Roseboro  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

John Egan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frank Ortiz  |  Overall Experience 
Rating:
5.0

Excellent experience!!

Mary OSullivan  |  Overall Experience 
Rating:
5.0

Unfortunately my storage room was on the basement. Yes you guessed it properly, the elevator went out. But the Staff was more than helpful in helping me bring my goods downstairs to the storage unit I rented..Really the staff is incredible and the unites as clean as you can possibly get them

Arthur Wright  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERIKA ALBAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

fernette shelton  |  First Impressions 
Rating:
5.0

Need to pick up access card Couldn’t be programmed last night Was near closing time Will stop by today 01/04

MARY GRANT  |  First Impressions 
Rating:
5.0

Customer service at this location was always great.

Kimberley Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Bonife  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Macchia  |  Overall Experience 
Rating:
5.0

The representative was attentive and answered all my questions. Carried out my transactions in a professional manner. Thank you

LIMAN SULEMAN  |  Overall Experience 
Rating:
5.0

Kenny the assistant manager was a dream to work with . The facility is immaculate. I was VERY impressed with the courtesy and service 100% !

Corey G Tippin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIK KNETTEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Pazol  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES MCDONALD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIK KNETTEL  |  Overall Experience 
Rating:
4.0

The access hours need to be extended especially on the weekends.

Taneaka Parker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca Anderson - Furlong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Cregan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oshane Henry  |  Overall Experience 
Rating:
5.0

I was actually kind of sad when my storage needs were over! The people who work here are very nice and always helpful. The place is spotless, and I always felt very safe going to my unit. This is a well-run business.

Paula Fortuna  |  Overall Experience 
Rating:
2.0

Manager Charlene was very professional , courteous and more than capable at her job. The other workers seemed as well....I dealt mostly with Ken and Paul and they also seemed to do their jobs exceptionally well. All of them answered any questions I had courteously, promptly and in a very satisfactory way. Only at the end did ideal with Xiomayor (sp?) But she seemed to share the same characteristics as the other. I was very much impressed and I would highly recommend ( already have ) the facility in Black Rock.

Timothy Norton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Welty  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mildred Rosario  |  Online Move In 
Rating:
5.0

workers were very nice and very helpful

Patrick Ednie  |  Overall Experience 
Rating:
5.0

Charlene and her staff are fantastic people a young lady who works I have trouble pronounce her name was a blessing to me

JOHN SHEEHAN  |  First Impressions 
Rating:
5.0

Great experience! Staff always helpful and knowledgeable .Facility was always clean and in top shape.

lisa gentile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA MELLINGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN ENTE  |  Overall Experience 
Rating:
4.0

Service was good.

HAROLD BILLIE  |  First Impressions 
Rating:
2.0

The lack of a ramp to get flatbeds down tocar level made the loading unloading effort very difficult. Loading dock is also not appropriate for vans or pick up trucks. Female attendant on duty on july 19 was very rude and with an attitude. We complained to the assistant manager who was very understanding and friendly. He also agreed that she had a problem and was going to mention it to his manager. The process and requirements to rent a truck was beyond complicated and scary: worse than going through customs or immigration when entering the USA. We have rented cars and trucks all over and internationally and have never encountered a similar experience. You are made to feel like a crook or a criminal. Not good customer service. At all.

Peter Brauer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita HARRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin Krainz  |  Overall Experience 
Rating:
4.0

I like that there is access to restrooms if you need it.

JAMES TAYLOR  |  First Impressions 
Rating:
5.0

Awesome I rather have my belongings here than any other storage company

FREDERICK BARNES  |  First Impressions 
Rating:
4.0

The elevator is very small and difficult to navigate with loaded carts. The automatic door closure is far too quick and annoying to have to constantly have to deal with while trying to navigate getting a cart in and out. Definitely not ideal for moving loaded carts.

Peter Figliola  |  Overall Experience 
Rating:
5.0

I got one of my units at least 20 years ago. Had no problems.

FRANK ROOT  |  Overall Experience 
Rating:
5.0

Kenny era excellente. Nos dio servicio excepciónal y nos ayudó corregir un problema al entregue del camion.

JOHN MATTIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WENDY SAWYER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lee Owen  |  Overall Experience 
Rating:
5.0

The team was very helpful. I wasn't aware that the lock would already be in the unit waiting and they explained the process. I had an issue with my door code and the manager was able to assist me and have a team member issue me a scan card. The unit is smaller than I expected so a picture with dimensions might have been more helpful, but overall it was a great experience.

Charlie Coleman III  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

KAREN CLOUGH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

heidi beri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristiano Azevedo Ferreira  |  Online Move In 
Rating:
5.0

Overall I didn't care for the van..

Sandra Lovell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jude Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julissa Guery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindi Caputo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDGAR HERRERA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ralph Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Miller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH CARROLL  |  First Impressions 
Rating:
4.0

Access to the facility after hours was difficult and the team did provide a remedy.

Michael Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley lewis-Blyden  |  Overall Experience 
Rating:
5.0

Best location

Jose Cedeno  |  Overall Experience 
Rating:
5.0

Manager and crew are great. Clean and convenient location

Jose Cedeno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha Hanson  |  Overall Experience 
Rating:
4.0

Elevator is absolutely way too small in the main building. It was not disclosed until after a unit was isolated on the second floor that this was the only elevator. It made moving much more difficult.

Agnes Elizabeth Gussen-Mirto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P Ryan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla Beckman  |  Overall Experience 
Rating:
5.0

I am very happy my personal belongings are safe and climate controlled. Both are very important. Thank you.

Elena Hood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Allan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Roque  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Connett  |  First Impressions 
Rating:
5.0

Kenny was a pleasure. His help was concise with his information.

antoinette fuller  |  First Impressions 
Rating:
5.0

The only draw back to this whole experience (first time using any storage space) is having to pay for a whole month even though we took our things out in the middle of the month. Other than that, it was a great “adventure”. I would highly recommend this facility.

Heidi Roos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marti cowan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

danielle eaton  |  Overall Experience 
Rating:
4.0

My time using uhaul storage was fine , only down fall was my items being damaged by water with a storm but besides that never have had an issue

Ashley Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jean papageorge  |  First Impressions 
Rating:
5.0

Get even smaller storages

PETER WARUINGI  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elliot Hill  |  First Impressions 
Rating:
5.0

Charlene was super nice ! And answered all of my questions! Getting a storage is very new to me … it’s definitely a great experience

Markesha Campbell  |  Online Move In 
Rating:
5.0

Charlene is always extremely helpful and knowledgeable. We have used her location on multiple occasions. Her staff is also very responsive and courteous.

Stephen Douglas  |  First Impressions 
Rating:
4.0

I would have rated everything excellent. BUT The Elevator is too small and the doors close way TOO fast! please slow down how fast the doors close. But aside from the elevator, it would have been an excellent rating.

PHILIP BEDNARSKI  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emeka Boka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnamarie Benson  |  Overall Experience 
Rating:
5.0

Great experience great staff

Alfred Smart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Streator  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Curry  |  Online Move In 
Rating:
4.0

Needs bigger elevators.

Chris Raimann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Ruiz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wafaa Naggar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cara Conklan  |  Overall Experience 
Rating:
4.0

Elevator is not big enough. But staff is very helpful and friendly!

nato jakhia  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Felicia Henderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Jackson  |  Online Move In 
Rating:
4.0

The apps and links for picking up and returning the truck do not work properly. The local people are great

Peter Kozlowski  |  Online Move In 
Rating:
2.0

The floors are like an off-road course,the elevator is way too small,needs a freight elevator really bad,the lights kept going off every couple of mins,there was never any paper towels in the restroom and the threshold coming off the elevator and especially the one for the outside door are a real pain in the butt and my unit was pretty much on the other side of the building way down in the dungeon,other than that, it was great,oh and the carts need brakes really bad too,especially the mattress carts,trying to get a mattress on one of those is a real chore,oh and now they come with the “cleaning fee increase in rent by $7.00/month,not during the height of covid but a year later,which is exactly the thing that made me move out,and nothing, I mean nothing is free,sorry to sound so whiny but y’all asked for my comments.

george fraser  |  Overall Experience 
Rating:
5.0

The facility and in particular the personnel were great. The only fly in the ointment are some corporate processes over which they have no control.

Audrey Nohre  |  First Impressions 
Rating:
4.0

always clean ***** elevator is small

Linda Mackenzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimez Pagan  |  First Impressions 
Rating:
5.0

I’m so happy I decided to use this Uhaul(Blackrock) location for my moving and storage needs. The manager was very helpful and the staff was nice. The facility was nice and clean

natasha hanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suzanne Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Quinn  |  Overall Experience 
Rating:
5.0

Great service, clean and well maintained unit. Affordable & secure.

Karina Alonso-Ferrari  |  Online Move In 
Rating:
5.0

The gentleman who helped us was friendly and very helpful. The move in went very smoothly. Thank you!

Michelle Quinn  |  First Impressions 
Rating:
5.0

Always a great experience at this U-Haul store!

Melissa Gotell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacquelyn thunfors  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Noonan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlie Reid  |  Online Move In 
Rating:
5.0

Charlene is very accommodating..Very happy with the service and convenience at this location.

Bonnie Gabrys  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Niznansky  |  Overall Experience 
Rating:
5.0

Kenny was especially helpful, patient, and out-standing!

Robin Wachs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Russell Case  |  Overall Experience 
Rating:
1.0

Promised 1st month free and took a screenshot with my phone. Person at desk wouldn't honor it.

Mary Capozziello  |  Online Move In 
Rating:
5.0

I have used the Fairfield Ave facility on many occasions for storage units, moving vans and supplies. Always impressed with Charlene's operation. Employees are efficient, and friendly.

John Calcutt jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry Mayo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Castro  |  First Impressions 
Rating:
5.0

Service was very sharp and helpful. employees here are VERY well trained, attentive and capable. We were accommodated by Kenny both in renting a cargo van and acquiring a storage unit and in the check in process returning the vehicle. Great, personable customer focus. Also their technology seamlessly mapping transactions to mobile phone are a great convenience and time-saver.

theodore Pulton  |  First Impressions 
Rating:
3.0

Initially when starting with UHaul the connection was not the best. I went to one UHaul in Bridgeport and they could not assist with tranfer to the correct location of UHaul in Bridgeport. With a family member we had to travel a long distance and go to UHaul at least twice to be able to get in to the unit as the covering employee had not been informed how to handle the situation. It was a rough start, but no problems as the time continued. I, nevertheless, would choose to go to this UHaul again, now being familiar with their set up

MARY LANGE C/O KARL LANGE  |  Overall Experience 
Rating:
5.0

Very helpful

CHRISTOPHER BRITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret McDade  |  Overall Experience 
Rating:
5.0

My only complaint, is that while switching units to the other side of the building, there were no ramps to get into the other side. Creating more than twice as much work. One cart turned into two carts and we had to reload up a couple stairs.

Alora Busek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Nardozzi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Miccolis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANA Valencia  |  Overall Experience 
Rating:
1.0

I was forced to call a locksmith for my own personal lock. The persons credentials were never checked. I’m sure there’s not even a record of him arriving. I believe this is a racket and I was stolen from. Never ever rent here ; they are unsympathetic to mistakes for people already having a hard time.

Adam Ward  |  Overall Experience 
Rating:
5.0

This facility is clean and well maintained

Kurt Sippel  |  Overall Experience 
Rating:
5.0

Charlene was very efficient, knowledgeable, and helpful. A++

James Terry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Macchia  |  Online Move In 
Rating:
5.0

I had my storage unit for nearly two years and never had a problem with accessing it. The staff at the Black Rock U-Haul have always been knowledgeable, helpful, and friendly.

Jennifer Zilinyi  |  Overall Experience 
Rating:
5.0

I was very impressed with the knowledge and the honesty of the staff. The pricing is very competitive. I was Waited on and a friendly and informed manner. I will definitely recommend U-Haul to my friends when they need to move. Can you please stop have you lost your mind

sharon kardos  |  First Impressions 
Rating:
5.0

The same young person who helped me open an account a year ago 1335 is the one who i met the day i closed...and what a guy he is polite sharp hard working kid made it so easy for us ....thank you so much

Quadia Rechaia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica stabile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Sandrowski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frances Norris  |  First Impressions 
Rating:
3.0

The young man that helped me was helpful, put the young lady that was there, she was rude in some way, she was taking inventory wile I was in the same spot, and she hit my leg and did not say excuse me.

JOHN KING  |  First Impressions 
Rating:
5.0

The two gentlemen that wrk there were very nice and helpful

Carol Porco  |  First Impressions 
Rating:
5.0

My experience with UHaul was excellent. Only because I moved did I close my storage.

marco otero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mungo  |  Overall Experience 
Rating:
5.0

I have nothing but great accolades for the service I have received from all my dealings with the staff at the local facility in person or on the phone no matter who I spoke too. That's why I gave excellent ratings

kathleen yarbrough  |  Overall Experience 
Rating:
5.0

Everything was great. Clean, friendly helpful service. My only negative comment is that the elevator is a little small. Other than that my experience was very positive. Thank you.

DOMENICA PICCININNI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Sandrowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Mungo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Djimas  |  First Impressions 
Rating:
5.0

The front desk was extraordinary !!! Thank you every one for their support and advices in the unit

Araceli Giron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john krochke  |  First Impressions 
Rating:
5.0

I was very happy to have the storage unit came in very handy

MARY DUNN  |  Overall Experience 
Rating:
5.0

Your representative, Breyanna, was friendly, efficient and helpful

Margaret McDade  |  First Impressions 
Rating:
5.0

I like the way the security was run. Nobody would be able to get in who wasn’t supposed to be there!

debra huerta  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful made everything easy for me. Even the bathroom was very clean. I would recommend this location to anyone. Thank you

Linda Ardito  |  Overall Experience 
Rating:
5.0

La Persona que me atendió muy amable y supo explicarme muy bien las instalaciones, la tarjeta, etc. Muy satisfecha es la primera vez que rento un espacio de almacenamiento en Uhaul

Mavel Valdez  |  First Impressions 
Rating:
4.0

Kenny was great. Informative and friendly. Helped us get our storage up and going. Thanks.

marco otero  |  First Impressions 
Rating:
5.0

My only complaint is that the card reader would often take several swipes to work.

Robert Tracey  |  Overall Experience 
Rating:
5.0

Working with UHaul Blackrock was a very positive experience. Storage unit was clean and dry. My things in perfect condition when I retrieved them. Staff friendly & extremely helpful. Highly recommend.

Nancy Savas  |  Overall Experience 
Rating:
4.0

Good clean facility

brad Keilitz  |  Overall Experience 
Rating:
4.0

I would recommend this facility for its cleanliness and the location however the customer service representatives on several occasions seem very distracted and somewhat impatient.

Marylee montalvo  |  Overall Experience 
Rating:
5.0

Efficient and friendly check in.

William Macchia  |  First Impressions 
Rating:
5.0

Staff was most attentive and helpful. Made a stressful experience bearable and actually pleasant.

Amie Bertsch  |  First Impressions 
Rating:
3.0

The cost of the rent was way too much money.

SALIM HASAN  |  Overall Experience 
Rating:
5.0

Very good info and friendly service made for excellent user experience.

Craig Zimmerman  |  First Impressions 
Rating:
5.0

Everyone here is friendly and also knowledgeable. I avoid other locations to come here because they're so fantastic.

Tyrone Mitchell  |  Overall Experience 
Rating:
3.0

Charlene was absolutely awesome In dealing with me, extremely patient,helpful,knowledgeable. I apologized to her for my poor disposition, but must comment that she gave me SUPERIOR OUTSTANDING SERVICE

Anthony Covino  |  First Impressions 
Rating:
5.0

Great place to store my sons college stuff

DENISE HOLLAND  |  Overall Experience 
Rating:
3.0

When I initially rented the unit it wasn’t clear that I would have to pay first since I was told that I’d have the first month free. Instead I got the second month free as a means to appease the matte

LUZ-MARIA VILLA  |  Overall Experience 
Rating:
5.0

Outstanding service and facility.

Janine Jaeger  |  Overall Experience 
Rating:
5.0

Great service! Team extremely helpful and answered all of my questions. Facility clean, neat and dry.

Nancy Savas  |  First Impressions 
Rating:
4.0

At some point during rental, a big water leak occurred. The area was cleaned by the time we came to add items to our unit. But mildew smell from the leak were in our clothes. Wish we had been told.

Michael Varga  |  Overall Experience 
Rating:
5.0

Great service; friendly atmosphere and well secured.

Martin Norton  |  Overall Experience 
Rating:
3.0

Would not choose u haul storage.

GLORIA CANCELLI  |  Overall Experience 
Rating:
5.0

At first we had issues with our reservations we made earlier this month. When we got there we spoke with the manager Charlene and she went above and beyond to accommodate our needs. Very happy overall

Margaux Weins  |  First Impressions 
Rating:
3.0

Access elevators are to small .. storage doors are no to high .. un level floor ramps are uncomfortable for heavy staff

Gonzalo Mesa  |  Overall Experience 
Rating:
3.0

Elevator too small. Very inconvenient where the storage unit was located.

Tammie Cobb  |  Overall Experience 
Rating:
5.0

Great Service. I was extremely happy when I needed help.

Martin Norton  |  First Impressions 
Rating:
5.0

What a great and profession service U-Haul provides. The rep made the process very easy.

Shirel Rhodes  |  First Impressions 
Rating:
1.0

When we came to move in there was no reservation on your records. Your employee said we needed to upgrade. And PAY for the u Your employee said there was not a storage unit as we reserved available.

Patrick Foley  |  First Impressions 
Rating:
5.0

Good service, clean facility, fair price/

James Pjura  |  First Impressions 
Rating:
5.0

Really went well and the associate did great answering my questions and providing me with options.

David Lee Rivera  |  First Impressions 
Rating:
5.0

The staff is so helpful and the facility is clean, well-lit & very secure which definitely gives us peace of mind!

Madeleine THAL  |  First Impressions 
Rating:
5.0

Woman was very patient showing me several different size storage units / assisting me with making a decision . Checked me in with no issues and helped me understand process .

Ashley Taylor  |  First Impressions 
Rating:
5.0

A very good experience

KIT DIBENETTO  |  Overall Experience 
Rating:
5.0

great service and staff

Rose Dressler  |  Overall Experience 
Rating:
5.0

All the employees at this location over the years have been nothing but nice, helpful and pleasant. A wonderful experience, thanks!

Melanie milano  |  Overall Experience 
Rating:
5.0

The staff were terrific at this location. Regardless of who was on duty, they were committed to being helpful.

JOHN PARIKHAL  |  Overall Experience 
Rating:
5.0

.

MARK SHANNON  |  Overall Experience 
Rating:
4.0

All in all a good experience Thank you

francesco porco  |  Overall Experience 
Rating:
5.0

Great operation all the way around.

William Bodie  |  Overall Experience 
Rating:
5.0

Great customee service!!!

Ashley Remigio  |  Overall Experience 
Rating:
5.0

Charlene Reyes and staff were very helpful and always courteous. Thank you all!

paul king  |  Overall Experience 
Rating:
4.0

Staff was friendly and professional.

Jhanelle Johnson  |  Reservation 
Rating:
3.0

The trainee that was left in charge for hours was not knowledgeable enough to be left in charge and could not assist effectively. Also I had to call on 4 times over 3 days to gain an answer.

Marylee montalvo  |  Overall Experience 
Rating:
5.0

Great place

Brian Kearney  |  Overall Experience 
Rating:
5.0

Great facility and staff...especially the manager, Charlene Reyes.

Craig Miller  |  Overall Experience 
Rating:
3.0

A lot of effort to get into the storage bin.Dolly everything into a small elevator, and then maneuver around a hallway corner that would’ve been easier to negotiate if 1 storage bin had not been built

Scott Craighead  |  Reservation 
Rating:
5.0

It would have been more convenient if desk staff were there longer because I have a long work day and was limited to weekends to consult a front desk person. Otherwise, great, positive experience.

samantha halliday  |  Overall Experience 
Rating:
4.0

The staff are excellent and the facility is clean and well maintained, but there are some limitations. The elevator is too small to easily fit some furniture pieces, and the facility locks at 7 PM.

Matt Steinschneider  |  Overall Experience 
Rating:
5.0

First class

MICHAEL DIDIO  |  Overall Experience 
Rating:
5.0

Your facility was very clean, employees were all very nice and I felt like my belongings were safe. Thank You!

lauren corrado  |  Overall Experience 
Rating:
2.0

Over priced for what you get. Other uhaul storage places are cheaper. Card reader doesnt work properly and takes multiple tries to work. Only rented out of emergency. Would not go back or recommend.

chris mancini  |  Overall Experience 
Rating:
5.0

The staff was nice and helpful. This is my second time using the storage unit and renting a van and everyone was great. Would definitely reccomend uhaul to all my friends

Naima Roach  |  Overall Experience 
No reviews have been submitted for this location.

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