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Cliff JohnsonCustomer Reviews for U-Haul Moving & Storage at Appleton Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just keep doing what you do.
Diane JoshuaThis facility was my worst Uhaul storage experience. On move-out I had to pay for an extra cargo can rental because the gate was NOT functional until ~ 5 pm on 3/24/24. On 11 different storage access days, I had difficulty gaining timely access to my unit. Sometimes not at all, sometimes it took excess of 30 minutes. Eventual access required multiple attempts, driving in and out of gate to trouble shoot door access error telling me I wasn’t checked in. This facility also had NO gate remote openers available, so this required exiting and re-entering my vehicle in snowy, cold Wisconsin weather. I moved out of this facility and into a different storage facility. An attempt to have the site manager proactively trouble shoot this KNOWN inconvenience and possibly compensate me for the same, lead to him being rude and disrespectful with me, the customer, on the phone. I will recommend Uhaul to someone; But DEFINITELY NOT this 76th & Appleton location.
therease thompson | Overall ExperienceGreat service
SAMUEL KELLERKeep up the great work on 76th and Appleton thanks Joe for everything and your great customer service
william mitchellThe cargo van smelled really bad - it had a wet dog funky smell. The interior was clean but it really stunk. The staff and service were GREAT at this location.
Daniel KruegerThe after hours check-in was a bit complicated and confusing. That could go a little smoother. The website is not really clear on the instructions
Sylvia FoxxVery nice. Quick and easy experience.
Jenae RandolphThe U-Haul location at 7677 W Appleton Ave Milwaukee WI 53222 was more than helpful in renting the truck I needed for my move. They were fast and efficient with the process of my rental truck. I highly recommend using this location for all U-Haul rentals to future and regular customers.
DEVONTE BONDSYou awesome
ESTHER WILLIAMSThe assistant manager fixed my issues immediately and provided awesome customer service. I was extremely satisfied
Robin WareVery lovely crew
Lashonda ReedySatisfied, when I needed assistance someone was there. Thanks
Georgia PhillipsAll was great, from first call, to easy scheduling, to rapid check-out, to rapid check-in!
Russell WatsonA/C inoperable, the roller door need to be inspected and greased with PB blaster due to the rust. Suspension felt like it needed some work while driving. The truck pulled to the right.
Shonekqa GreenI haven’t received my refund yet
Trina BarksdaleI have no complaints actually. The U Haul Tire Pressure light was on regarding air pressure. That should be done by the staff, not the customer.
wandala calhounThe customer service was good and the lady at the desk was able to get me a truck right away, even though my reservation was for the next day. I don't remember her name, but I really appreciate her for helping me. Thank you!
China JohnsonStaff was very friendly and initially helpful, Michael Scott was great, so was the other gentleman working 2/20/24. I wasn't thrilled with the trailer because there was so much dirt and sand stuck in the front slides for the straps and they were terribly greasy and oily, made getting them positioned properly a pain because I had to chip out the rail junk. Was also disappointed that my 7 to 5 pin adapter was lost in the 20 mile drive. Mr. Scott hooked it all up to my truck and must not have pushed it in far enough to lock it and it fell off in the drive and was lost. The guys were great, the equipment worked ok but the overall was somewhat disappointing. Mr. Scott should have offered to replace my adapter that he didn't secure.
mike frostFriendly people to talk with. Things was good
james grandyJoe and Tony were very helpful. I always get in and out. The only concern is for the person checking vehicles is to mark the gas hand on the correct notch. It my job to make sure the paper and the gas hand in the truck matches but it’s not my job to make sure the truck is marked correctly before setting it up for rental. It can be a little time consuming when trying to make the corrections.
Kimberly RamseyGreat location!
Erica WilsonThe staff was excellent and very customer focused.
Darryl WinstonIf someone is not sure of the size, ask if they would like a walk through first.
BARBARA MOSSBusy location but everyone was helpful and cheery had great attitudes.
Martina SantanaNothing for me
KAREN JACKSONI had to leave furniture because of mice dropping.
erick lawson | Overall ExperienceThe one rental I used had the engine light on and another light was on but other than that everything went fine it's still drove good didn't give us no problems but I was worried about the engine light
cherokee smithGot the truck and had to put gas in it. Seems to me as huge as U-Haul is they would have gas pumps at their stores. Also the way they ask these questions is to assure they get good reviews. WHAT I DON'T APPRECIATE IS THEY TAKE THE SECURITY DEPOSIT FROM YOU RIGHT AWAY, BUT IT TAKES THEM 3-10 BUSINESS DAYS TO RETURN THE MONEY TO OUR CARDS. WHAT THEY SHOULD DO IS PUT THE MONEY ON HOLD UNTIL WE RETURN THE VEHICLE and WHEN IT (VEHICLE RENTED) CLEARS INSPECTION THEY RELEASE THE MONEY RIGHT BACK TO OUR ACCOUNTS IMMEDIATELY. THEY DON'T WAIT 3-10 BUSINESS DAYS TO GET THE MONEY, WHY SHOULD I HAVE TO WAIT THAT LONG FOR IT TO BE RETURNED?!!?
Cheryl GrantDuring winter tell people they need to bring snow brush scraper cause not in truck.
mary helmleN/A. They were very helpful and accommodating! Sam was quick and efficient and did a great job!!!
Robert TolleExterior the windows should’ve been defrosted as a courtesy to the customer. Interior was nasty and unkempt.
Brigette JohnsonGive bonuses for such Courteous staff members on Appelton . 😊
rena westDo for them what you've done for me great service, employees were exceptionally kind pass it on.
THOMAS PRESCOTTKeep up the good work!!! You're doing Great
Lashonda HarrisJust to recommend a little something for each storage if you get some tomcat poison and put in there or have the people that’s leasing the storage to buy some and put it in there before they put their furniture in there It will keep rotten out of the storage. Thank you. Have a wonderful day.
jacquelyn burrell | Overall ExperienceYour staff was very helpful. Knowledgeable had a good experience.
LARRY MOORE | First ImpressionsHeadlights were dangerously dim. Bad exhaust leak or sticky llifter
William MoralesVan was very helpful today and got me out of there quick. I appreciates his customer service; he’s very patient.
Kimberly RamseyWhen I came to rent my truck, my truck was all the way on E and I asked for another truck and they said I had to take the one that they gave me and that I had to put gas back in it or I will be charged for it, and the trucks are already supposed to be at a certain mileage They are very unprofessional. They need new management.
latoya ashfordThe gentlemen that assisted me today was very pleasant and respectful. He helped me understand everything I needed to know !
Kamerin CarterThey still need to make more room for entrance, I couldn't get into the lot because other customers would block the entrance, also too many uhaul trucks blocking the gate entrance to the storage units. I was blocked twice, wasting about 25 minutes for customers to move and get access to the gate due to customer car/truck blockage! Other than that customer service great! I appreciated their help!
MELISSA HARRIS | Overall ExperienceGreat work is being concerned, thanks guys
darryl wardI was told that my truck rental was for 24 hours however, I was charged $20 over for a five hour rental
Brigette Johnsonnothing i always come to this location never had any problems or issues
Nickey LiebleinThe guy who attended to me was very nice.
adebowale adelekeGreat customer service and great customer support. I would recommend this location.
Kimberly RamseyThe U-haul I got had an unpleasant smell. Maybe add some kind of odor remover next time? Other then that, extremely positive.
Jhong LaoI appreciate UHaul. They are always expressing the warmest of hospitality, they care about how they serve the customer's they will always keep me coming back, because they care.
Ramona MitchellNothing you all are always on time with Great customer support
charkila harrison10/10 would not recommend
Jasmine Lee | Overall ExperienceI will look forward to moving some boxes 📦 in on Monday 8/7/ 23 o.k. I'II see ya then o.k.
ramona mitchell | First ImpressionsHelpful
Donnell Luckie | First ImpressionsRats got in my leather couch it was rat feces, and urine on the inside of my couch. And there were nothing that you guys did about it. I lost my couch to rats!
Chantelle Croson | Overall ExperienceStaff was very friendly and very helpful
AMANDA ELLIS | First ImpressionsJoe was welcoming, also professional and will be missed. Thank you U- Haul ! Thank you Joe !
Shanika Hobbs | Overall ExperienceThe experience was great & the service was always exceptional
BERNADINE COSEY | Overall ExperienceJoe (supervisor) was the best.y only suggest is getting better ways to eliminate the rats
KENNETTA BANYARD | Overall ExperienceThe management and shaff in my opinion on Appleton in Milwaukee is the best in the city of Milwaukee. Very helpful and caring at all times, yes indeed I highly Recommen family and friends! The manager runs a very professional business for the community.
Gerald Baldwin | Overall ExperienceLove this location
tawana lynch | First ImpressionsNice and polite
Stephanie Bender | Overall ExperienceThe staff are so friendly. They understand the stress of moving, so they go out of there way to make your storage experience easy.
Candi McDowell | Overall ExperienceJoe was very helpful, and professional. Always on-site and ready to assist myself, and other customers with Uhaul products, and concerns.
Drapondra Flagg | Overall ExperienceThe manager of the facility he was really great with working with me
SHEILA PRICE | Overall ExperienceScammers on insurance claim for Rep west the person who they send out don't come and lie and say they came to inspect and I had to settle for a lower payment when I had $5000 worth of coverage also I told Joe about rodents n smell from storage in front of mine bugs crawling out their storage smell was so bad you can smell outside before you enter storage and Joe knows that when he rented me the storage wouldn't let me use free storage certificate gave me run around also when I filed claim they lied stating I said it rained in storage so I couldn't get my amount of $5000 now I couldn't rent a truck 2times giving me a print out stating call Rep west insurance I call them they transfer me to some lady her voicemail states if you have a hold that's that
Angela Drake | Overall ExperienceYour manager was outstanding and helping me with picking the Right storage unit and he also was very courteous and outstanding I would recommend anyone to use you guys facility and your manager did an excellent job DFayne.
Danny Fayne | Overall ExperienceThe young lady was very helpful & respectfully
Kathryn Grant | First ImpressionsMr Joe and staff were respectful and courageous at all times..
STEPHANIE BENDER | Overall ExperienceThe manager Joseph is very helpful and professional.
BRANDON HARRIS | Overall ExperienceHours are not convenient
TYSON RANDOLPH | Overall ExperienceStaff was always friendly and helpful on the phone or walk-in
Lillie Dorsey | Overall ExperienceVery nice
barbra newberry | Overall ExperienceThank you
Valequez Livingston | Overall ExperienceThere is an location I had my car stored at on Good hope road in Milwaukee. I wasn't pleased with the location had to move my car because location isn't secure.
Tyrone Bates | Overall ExperienceJoseph Lindl was very helpful and knowledgeable with the move in!!!
MAKURRA WAKEFIELD | First ImpressionsThe only thing I will suggest is that once a person check in that they don’t have to keep using they key to check in and out because that can be frustrating when you moving things so that’s something that should change
ROCHELLE PARKER | Overall ExperienceI moved my stuff out of storage early due to the incompetent employee's and a mice infestation problem. There were mice crawling on and in my boxes when I went in. I took video of all the mouse feces.
Dawn Brooks | Overall ExperienceOnly con, storage is a little expensive.
Maria abdalla | First ImpressionsEveryone was nice polite and respectful and friendly
STEPHANIE BENDER | First ImpressionsThe two gentlemen, Samuel and I forgot the other man’s name, but they were polite, professional, knowledgeable, honest, and funny. Even though they cracked a few jokes they still did their job in a timely manner, made me laugh, and felt secure about keeping my belongings there. Even when I came back the other staff members were professional and polite.
Mechelle Autman | First ImpressionsPrice a little high...
alice kincaid | First ImpressionsVery good and well use again if I have too
Shundra Jones | Overall ExperienceGreat job.
Diamond McFarland | First ImpressionsNo complaints love the service and i would recommend to friends and family
PEDRO RIVERA ORTIZ | Overall ExperienceLove the work and love the enthusiastic measures they took to provide me with the best comfort to get to my next home thanks you guys been a great help . Mr. Moore
Antay Moore | Overall ExperienceThe manager there has excellent people skill and customer service skill as well. Also, his staff alway spoke when I came in there place of business and made me feel comfortable to ask a question
SHERVILLE PARKER | Overall ExperienceNo problems at all Staff friendly and knowledgeable
barbra newberry | First ImpressionsUhaul online service is the way to go!!
Theresa Brown | First ImpressionsThe staff was very friendly & helpful, anytime I had a question or concern about my storage unit they were always there to help .
Asia Wilks | Overall ExperienceThe manager joe is very polite very professional this is a 5 star and more manager I wish I could add more star
Nicaeli Hernandez | Overall ExperienceThank you so much for helping me with my move you are greatly appreciated.
Denise Stewart | Overall ExperienceSamuel Davis Jr. helped me so much! I want to thank him especially for making the process fast easy and affordable!
Davon Moore | Overall ExperienceThe facility was very nice and so were all the staff. Unfortunately after moving in all of my belongings the door was broken, but they were right there to fix it.
Denise Moffitt | First ImpressionsI was very satisfied with customer service property and convenience
Glenda Dotson | Overall ExperienceVery good service
Leonard Moye | Overall ExperienceGood customer service
Tiffany Jones | First ImpressionsI like that they made sure everything was good and that we are happy I'm so happy that we made the right choice thanks so much.
Gladys Berry | First ImpressionsStaff very helpful. Although, in my eighty's,staff helped put my items in storage. Later, moved them back out for me.
Kathleen Franke | Overall ExperienceGreat service the morning manager team was awesome
regina hardman | Overall ExperienceThey where very helpful
Sheena Ellis | First ImpressionsEntered the premises on Appleton service right away, staff professional and courteous will definitely recommend to family and friends. Good job
regina hardman | First ImpressionsVery friendly and nice overall excellent
STEPHANIE HENRY | Overall ExperienceGood job
Ashley Becht | Overall ExperienceThey were giving me a hard time about gettin my deposit back because they didn’t explain the return we didn’t even get anyone to show us where our truck was we had to figure it out. Very rude!
sharrieff pope | Overall ExperienceEverything here was average. They close early and stare at you instead of offering help. Very awkward for me. Glad I'm gone.
Marika McGhee | Overall ExperienceBoth ladies were very helpful and professional to talk with
Senethea Turner | First ImpressionsThe manager was very understanding and helpful i loved my experience
IESHA MORGAN | First ImpressionsI would use the u-haul again.
Tanya Endisch | Overall ExperienceI wanted to move my stuff out of shelter 4 days after my payment was due and had to pay the full month of usage which I thought was crazy. It should have been pro rated.
Damon James | Overall ExperienceThe facility was clean but prior to me utilizing the storage, I noticed a loose aluminum frame hanging from the ceiling. I mentioned it to worker who was assisting me but nothing was done.
Tia JETER | Overall ExperienceI was charged for an appliance dolly and was given a utility dolly.
natasha walker | ReservationYour representative was very unprofessional. She kept yawning and appeared bothered. She booked the additional storage unit at this address instead of Good Hope. I have an existing rental there.
Feryl Woods | ReservationMy u-boxes were not shipped from Seattle to Milwaukee when requested. Too many extra fees for this and that. Also charged fo an extra month of rent because they could not get my stuff to me in time.
Peter Christensen | Overall ExperienceI tried reserving over phone and recieved a reserve confirmation number, however the in store persons did not find it in the system and needed to start over. They were friendly and quick.
Lisa Grant | Reservationcontinue to keep up the awesome customer service my experience was wonderful I was served with a smile
Doris Mcdonald | Overall ExperienceMy whole U-Haul experience was good, I never experience anything negative. I would recommend this location and any other location to family and friends.
MONICA LANDRUM | Overall Experience