Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

4,789 reviews

626 S Anaheim Bl   Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd, South of city hall)

(714) 774-9771

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(714) 774-9771

626 S Anaheim Bl
Anaheim, CA 92805
(On Anaheim Blvdbetween Lincoln and Ball rd, South of city hall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

I requested blankets for my rental (order the rental at least a week ahead or so). 1. I was told on the morning of the rental (i was flying into the city to pickup it up) that the blankets were not available anymore. I had no time to request another place, very short notice. UHaul had plenty of time to get the blankets for me. So I would appreciate some kind of customer credit for my rental unit, so other people don't have to go thru this. 2. Fuel tank was not full, had to get gas myself. 3. Place was robbed several times per the manager telling me as well. I would like to see better security at the facility, maybe barb wire fence and alarms.

Paul NEUVILLE 
Rating:
5.0

Customer did not leave a comment.

DANIEL DETERMAN 
Rating:
5.0

Customer did not leave a comment.

JAMES IWASAKI 
Rating:
5.0

The service was top notch. What I didn't like was having to drive 20 miles to pick up my trailer when there are Uhauls as close as a mile from me. I reserved a month in advance

Ken Nettebrg 
Rating:
5.0

Customer did not leave a comment.

JARED FLICKER 
Rating:
5.0

Not much ,really good customer service, thanks

CHRISTOPHER SMITH 
Rating:
4.0

Customer did not leave a comment.

Esperanza Diaz 
Rating:
3.0

Customer did not leave a comment.

joshua shin 
Rating:
5.0

The guys here are fast, friendly and efficient.

Marco Martinez 
Rating:
4.0

Everything went well. This was a one-way rental and the rep' was helpful in working out our plans for travel

RONALD POST 
Rating:
5.0

Customer did not leave a comment.

Clarisa Lopez 
Rating:
5.0

Customer did not leave a comment.

Wayne Peck 
Rating:
3.0

My photos wouldn’t upload, the app keeps crashing, I don’t want to be charged $20 just because your app is not functioning

Samantha Cepeda 
Rating:
5.0

Customer did not leave a comment.

zahi kaskas 
Rating:
1.0

Get your employees to do a better customer service! “ Not being rude with regular clients” Not nice location

Julio Gonzalez 
Rating:
5.0

Customer did not leave a comment.

jennifer sandoval 
Rating:
1.0

Incredibly poor experience with U-Haul & a complete waste of time making a reservation! Receive a phone call 24hours before picking up the truck telling me they don't have the truck I booked and that I can drive an extra 10 miles to get a different Truck or take a smaller truck from their location with no discount. Finally arrive at the location to pick up the alternative truck and they tell me I can't drop off at the location I reserved but instead must drive further to an alternative drop off. waste of time waste of money. Recommend utilizing any other platform!

Robert O'Shaughnessy 
Rating:
5.0

U could have the size of the u haul displayed on the vehicle so we all can know by looking at the U-Haul what size it is for better decision on size we need.

DANNY JETER 
Rating:
5.0

Overall truck and service was great

Bryan Hunt 
Rating:
4.0

Customer did not leave a comment.

Rodrigo Rodriguez 
Rating:
5.0

Your staff was very friendly, and helpful… Everything went very smooth, and I’m very satisfied, thank you!!!

Lee Hickman 
Rating:
5.0

picking up and return was quick and easy without any issues

Dorothy Cordova 
Rating:
5.0

100% recomendado buenos carros y muy amables

Jose Juan Guzman Tavares 
Rating:
5.0

Customer did not leave a comment.

Juan Reyes  |  Overall Experience 
Rating:
4.0

get mote help, it took 35 min to get the truck, they were busy!!!

cristina martinez 
Rating:
5.0

Great customer service when picking up and dropping off

Brandon Liptak 
Rating:
5.0

Anthony and Jordan were great to work with. Made things easy from start to finish.

Maricela Tinajero 
Rating:
5.0

Very helpful answered all my questions. The whole process was made quick and easy and I appreciate the service .

Jerry Peevey 
Rating:
5.0

Customer did not leave a comment.

Sergio Enrique TorresZarate 
Rating:
5.0

Customer did not leave a comment.

Tony gonzalez 
Rating:
5.0

Serv was great. Employees were also very helpful

Edward Guerrero 
Rating:
5.0

N/A

LORENZO SALGADO 
Rating:
5.0

Customer did not leave a comment.

Mark Lamb 
Rating:
2.0

Employee with the black hat and glasses and beard was extremely unprofessional and unattentive. Didn't engage with me at all when I was trying to check in my uhaul. Everyone there had a great attitude except him.

Cesar Reyes 
Rating:
5.0

Customer did not leave a comment.

David Mojarro 
Rating:
5.0

GREAT STAFF ! SUPER HELPFUL AND CHECKED ME BACK IN SAMEDAY.....AWESOME EXPERIENCE....THANK YOU

NATHAN GLEASON 
Rating:
5.0

Customer did not leave a comment.

genessa corey 
Rating:
4.0

Staff have no people skills and seems like a know it all. Not very friendly at all!

Donald Bennett 
Rating:
5.0

Customer did not leave a comment.

Pamela Narisma 
Rating:
5.0

Customer did not leave a comment.

Ismael Aguayo 
Rating:
5.0

Customer did not leave a comment.

Aaron Brock 
Rating:
5.0

Zach was awesome, efficient, informative and the only one working .

Tom Emge 
Rating:
1.0

Customer service needs to do better as well as management. Went to pickup my trailer with reservation and when I got to the location was told it was not there and that I had to go to a different location. I asked why no one contacted me before getting there and they all just collectively shrugged and didn't have an answer, including management. I didn't want to drive that far so I asked for something they did have and they tried to verify my ID but my phone had no internet service in the location I was at. Asked if we could use a different way or use the wi-fi or even their phone but they said they could not do it and didn't have any other suggestions or solutions. Manager was just sitting listening and seeing the whole interaction and did nothing to help. Just sat there with his snack. I will never go back to this location or U-haul again and I will try and tell as many people as possible to never use this location or U-haul ever, for anything. I will write to as many reviews sites as I can find to post my interaction with them and how they are absolutely useless to work with or engage with.

Tac Lee 
Rating:
5.0

Customer did not leave a comment.

Dean Winton 
Rating:
1.0

There’s absolutely no communication with the customer during the pick up or if there are drop off issues. Charges are being made without explanation and money is being taken out without warning. There wasn’t even a call to get verification or to discuss the situation. The pick up place was sketchy and didn’t even have anybody at the location, I had to wait 20 minutes before the lady even got there. There were multiple USPS stickers on the door that showed that there wasn’t anybody there. There was also three phone numbers on the door that stated if one of them doesn’t answer to the next number. And then after waiting for her to get there, I had to do the extra reservation steps for 15 additional minutes which made me late to my Key pick up and apartment move-in; Which costed me more money with my apartments to push back the move-in date because of this. I purposely scheduled everything to be an hour in advance and U-Haul messed that up. Additionally, the U-Haul was given to me on E, which in no way was adequate enough to ensure that I would be Able to get to my next location. Which again was more money for me to pay. Now I’m being charged with $235, and a $300 hold on my account for damages that I didn’t do. And if there were damages that were against my control, I would not be surprised for the horrible service Location that I picked it up from to have been the cause of it. The so-called damage stated that apparently an entire mirror was missing. I took pictures and videos before and after the service. If there was a mirror missing, I wouldn’t of felt comfortable enough to even drive that big of a truck from inland Empire to Anaheim, let alone at night time. Pictures were submitted showing that the mirror was fine. Again, if there was an issue with the mirror, I’m sure it was the location. I picked it up from or the sketchy place I dropped it off at.

KIANA HOWARD 
Rating:
5.0

Customer did not leave a comment.

kenneth Eiseman 
Rating:
5.0

The team was amazing on pick up and drop off

Seymour Wright 
Rating:
5.0

Keep up the good work 💪

brad simone 
Rating:
5.0

Customer did not leave a comment.

Alan Leingang 
Rating:
5.0

Customer did not leave a comment.

Ron attias 
Rating:
5.0

Good staff, extremely helpful and assisted in properly attaching a 6x12 trailer for my move.

Daniel Schall 
Rating:
5.0

Customer did not leave a comment.

Elijah Simone 
Rating:
5.0

Customer did not leave a comment.

Jorge Fernandez 
Rating:
3.0

Customer did not leave a comment.

Bill Curtis 
Rating:
5.0

Customer did not leave a comment.

Lucy Camarena 
Rating:
5.0

We had a great experience. Thank you!

Nancy Withers 
Rating:
5.0

I always come here because of the equipment and professionalism of each individual.

Luis Villavicencio 
Rating:
5.0

The tailgate have a problem, is hard to close it.

Leslie Hooker 
Rating:
2.0

They were going to charge me a cleaning fee because the floor mat was dirty? Cleaned it at car wash and they are trying to charge me for 250.00? Gentlemen was very rude from the beginning. Very unprofessional. Will never rent from this location

Andrew Tufts 
Rating:
2.0

I had a return date of 1/8/24 I returned the truck on 1/8/24 handed the keys to the lady at the counter and still received a late return fee for returning the truck and I quote from the receipt here “returned 0 days late” to improve don’t scam people out of money

Kimberly Sarmiento 
Rating:
5.0

Customer did not leave a comment.

Piranid Charoensak 
Rating:
5.0

Explain the insurance coverage when bought in store. If I buy the $15 per day insurance ¿why I’m not covered if is my fault?

Jose Zavala 
Rating:
5.0

Good customer service, I am very satisfied with the attitude they had with me, 100%, GBY

Monica Vilchez 
Rating:
5.0

Customer did not leave a comment.

Frank Garcia 
Rating:
5.0

Customer did not leave a comment.

maricela nunez 
Rating:
5.0

Good service

Neftali Garcia 
Rating:
5.0

Customer did not leave a comment.

German Espinoza 
Rating:
5.0

returned the vehicle with more gas than I received it with, but he wanted to say that it was less fuel than when I received the vehicle

Bill nazur 
Rating:
5.0

Customer did not leave a comment.

Dale Emerman 
Rating:
3.0

Set up a bell that rings inside when a truck pulls up. Like the old gas stations of the day. Simple yet effective. Brings back nostalgia. It’s part of what made America great. The thoughtfulness.

Jaimey Calderon 
Rating:
5.0

They help and there are good people like the the place

GREGORIO RAMIREZ 
Rating:
5.0

Thank you and your employees service and hospitality.

Robin Webb 
Rating:
5.0

Great service!

Maria Mejia 
Rating:
5.0

Customer did not leave a comment.

Alberto Herrera 
Rating:
3.0

Customer did not leave a comment.

Alex freund 
Rating:
5.0

Customer did not leave a comment.

Thiah Trieu 
Rating:
5.0

Great service! Very thorough!!

Ana Teran 
Rating:
5.0

Customer did not leave a comment.

Shawn Whitcomb 
Rating:
5.0

Customer did not leave a comment.

Dayna Santiago 
Rating:
4.0

Day crew awesome, pm staff seems irrated... but I can understand, 5pm and on a Saturday, people want to be with their families... thank you for your great service

cesar Mercado 
Rating:
5.0

N/A

Manuel Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Carmen Berrigan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Xuan Nhi De I Va Ho 
Rating:
5.0

staff was very thorough and accommodating. they answered all my questions in detail and made the whole stress of moving much easier. had a delay in returning the truck but they were really flexible and forgiving.

eva berry 
Rating:
5.0

Customer did not leave a comment.

David Frias 
Rating:
5.0

Yall are awesome!

Angel Mendoza 
Rating:
4.0

Customer did not leave a comment.

ROBERTINO BARANINIA 
Rating:
5.0

Everything was such a pleasant experience. Thank You.

Albino Avalos Lopez 
Rating:
5.0

Experience was better this time. Zachary was very helpful, great customer service. The person whi helped me when u returned was also awesome. I didn't get his name.

Russell Villaflor 
Rating:
5.0

Customer did not leave a comment.

Brent Riley 
Rating:
5.0

The person was very helpful.

HENRY CAMPOS 
Rating:
5.0

I told the worker the A/C didn’t work and I had to drive with the windows rolled down. The cab must have been 100F. He didn’t seem to care.

Kyle Coleman 
Rating:
5.0

Zach checked me in and made the process easy and seamless He was excellent

James Meier 
Rating:
1.0

Asst manager Zac needs customer service training

Scott Werner 
Rating:
5.0

The location could use more parking spots for its customers to switch out from their personal to the rental. I understand that sometimes people can get dropped off and all. But not everyone has someone that can drop the person picking up off. I think even a "LOAD AND UNLOAD" spot would be helpful. I use this service for transporting from one storage to another, and sometimes I get items that I need to take home. I had to park my car in the spot where they park the vans and move my moving equipment from the van to the trunk of my car and hope I don't get blocked in from a patron getting propane. But honestly this location is doing a great job with what they have. The staff has always been 100% helpful and courtesy. My suggestion is something that I noticed from my visits trying to find a spot to park in the neighborhood and moving items between vehicles.

Angel Diaz 
Rating:
2.0

Customer did not leave a comment.

Jason Tirtorahardjo 
Rating:
4.0

Customer did not leave a comment.

Adysan Schrom 
Rating:
5.0

Awesome service

Kiki Castillo 
Rating:
5.0

Customer did not leave a comment.

William Conover 
Rating:
5.0

Todo excelente

Jose Gil 
Rating:
5.0

Workers were amazing and very friendly. Best experience I’ve had with U-Haul.

Jessica Sines 
Rating:
5.0

Excellent staff!

Elizabeth Duarte 
Rating:
5.0

Would definitely recommend and use this U haul location for future needs! Staff was beyond helpful!

LORIANNE FIERRO  |  Overall Experience 
Rating:
3.0

Unfortunately we were not able to get the storage size we needed so it was a hassle to load a trailer and our belongings not fit in the storage unit. However, Jose and Kevin were amazing! They were extremely helpful and willing to go above and beyond for my husband and I. Great customer service!

Sindy Hernandez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Calvez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mara Ramirez  |  Overall Experience 
Rating:
1.0

This is by far the worst experience I ever have had!!! The facility is so dirty and the unit was filthy had a huge rat trap inside no lock included, looked as though the unit has been broken into recently. There are homeless people, and gang. Members lurking about . I am going there tomorrow to ask for a refund and gather my things and move them some where else. I'm appalled especially since I had to pay $137 for one months rent and

Terri Franck  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eugene Anderson  |  Overall Experience 
Rating:
3.0

Staff was rude and make you feel uncomfortable

Ronaldo Lopez Mejia  |  First Impressions 
Rating:
4.0

All was well with the unit, it was clean and had no issues while driving. Tow dolly functioned properly except for one small issue. One of the chain links that is tied around the car frame was hooked to the dolly end to end. The chain link was also twisted and tense, so I could not unhook it from the dolly to wrap on the car frame. I used an extra strap to tie the frame with the chain. Overall small issue, still happy with the service.

Raul Reyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daisy Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irma Suarez  |  Overall Experience 
Rating:
5.0

The owner and manager, Mr. Jordan Watson was wonderful!

Michelle Hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dokun John  |  First Impressions 
Rating:
4.0

The inside is clean but the door in the back to storage area stinks of pee and poop(when we came back to store our items). But overall liked the convenience of online reservation and fast service

Stephanie Leon  |  First Impressions 
Rating:
5.0

Jordan and his staff were exceptional and beyond very professional. Friendly, accommodating, and very flexible. Thank you for everything!

Michelle Hill  |  First Impressions 
Rating:
5.0

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Bryan Cartell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jose Montanez  |  Overall Experience 
Rating:
5.0

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

TIMOTHY MCKEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zack alassaf  |  Overall Experience 
Rating:
5.0

Greatest Staff Ever!!! Jordan is an awesome Manager

Dawniece Spotwell  |  First Impressions 
Rating:
5.0

Good work dudes.

DAVID OROZCO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rodney Foster  |  Overall Experience 
Rating:
5.0

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

david frick  |  Overall Experience 
Rating:
2.0

Horrible storages and entrances

Rosa Arzola Arias  |  Online Move In 
Rating:
4.0

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

JOSUE BARRIOS  |  Overall Experience 
Rating:
4.0

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

RALPH OWENS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILIP JON LOPEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Grace Grey  |  Overall Experience 
Rating:
5.0

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Elaine Davis  |  Overall Experience 
Rating:
3.0

no comment

Susan Day  |  Overall Experience 
Rating:
5.0

Do I received any money back I did leave early

Marshal Mitchell  |  Overall Experience 
Rating:
4.0

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Susan Day  |  First Impressions 
Rating:
5.0

Thank you!

Jeanine Elzie  |  Overall Experience 
Rating:
1.0

Will never recommend U-Haul.

Teresa Milch  |  Overall Experience 
Rating:
4.0

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

PATRICIA DE SANTIAGO  |  Overall Experience 
Rating:
5.0

Was very pleased with facility.

Kevin Bayless  |  Overall Experience 
Rating:
5.0

Very helpful and accomadating.

bob haas  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top