Customer Reviews for U-Haul Moving & Storage at Airport

2,930 reviews

2902 Hershberger Rd   Roanoke, VA 24017
(Off of I-581 Exit 3 W, Across from Burlington Coat Factory)

(540) 563-1644

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(540) 563-1644

2902 Hershberger Rd
Roanoke, VA 24017
(Off of I-581 Exit 3 W, Across from Burlington Coat Factory)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks to the Hershberger team for excellent service!

greg micheal 
Rating:
4.0

this uhaul location provided what I needed at a timely manner.

Barry King 
Rating:
5.0

WENT TO PICK UP 1 WAY CAR TRAILER. TRAILER LIGHTS INNOP. HAD TO GET A LOCAL TRAILER WHICH HAD TO DRIVE BACKTO RETURN. TIRES UNDER INFLATED. POOR FACILITY ON TRAILER MAINTENANCE.

ronald tangen 
Rating:
5.0

The staff were helpful and friendly on pickup and dropoff of the rental. Any questions were answered promptly and accurately.

christopher Poteat 
Rating:
5.0

Customer did not leave a comment.

Brian Spencer 
Rating:
5.0

Customer did not leave a comment.

Paul HELFRICH 
Rating:
5.0

Claude got me started with s truck. He was efficient, friendly and so nice. Everyone was great to work with. No complaints.

Leigh McKinney 
Rating:
4.0

Customer did not leave a comment.

Brigette Arrington 
Rating:
5.0

Very friendly service!

Michael Pannell 
Rating:
4.0

The people could be a little nicer at the Williamson Rd. Roanoke Va. location. The gentlemen was not that friendly at all. I thought he was right down rude.

NANCYLEE WARDELL 
Rating:
5.0

Nikki was great in helping me get through my check-in and calling to make sure everything was going well with my move. I appreciated her willingness and patience in helping me.

TERI SMITH 
Rating:
5.0

Customer did not leave a comment.

nicole thomas 
Rating:
5.0

Customer did not leave a comment.

Mark Robertson 
Rating:
5.0

Customer did not leave a comment.

Gary Gallimore 
Rating:
5.0

Customer did not leave a comment.

Charity Blanding 
Rating:
5.0

Customer did not leave a comment.

Tim Barnett 
Rating:
5.0

Uhaul is the best and had no problems at all they are very kind and helpful

Angela Parris 
Rating:
5.0

They went above and beyond! Can't say enough kind things about the people here. 10/10 recommend.

janie doss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deron Smith 
Rating:
5.0

Not a thing,great service

Gordon Crawford 
Rating:
5.0

Staff was very helpful and got me moving quickly. The return was very easy. Nice people!

Tom Trenis 
Rating:
5.0

Customer did not leave a comment.

Michael Evans 
Rating:
5.0

Thanks you for great employee 👍 Very friendly and welcoming 😊 smile.

chaniece moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott DePoe 
Rating:
5.0

Thank you to everyone in the Hershberger office ! The service was impeccable. I couldn't have gotten through the day w/o your help. Thank you for showing genuine concern for my situation.

Kathy Davis 
Rating:
5.0

They know how to give great customer service!

Beverly Bryson 
Rating:
5.0

Staff was very cordial and helpful.

HARRYEMERSON TATOIAN 
Rating:
5.0

everything worked out great!

wesley Garst 
Rating:
4.0

Customer did not leave a comment.

Dedra Pentecost 
Rating:
5.0

Customer did not leave a comment.

BRYAN REHM 
Rating:
5.0

Customer did not leave a comment.

Michael Evans 
Rating:
5.0

These guys were easy to work with and never inconvenienced me. Even when they had to do construction or update the facility they made sure I had a key to a new lock and knew what hours my space would be available. They do a great job and I had an excellent experience. I’ll be referring folks when they have storage needs. Thank you.

Jordan Sherwood  |  Overall Experience 
Rating:
5.0

Nothing everything was smooth and flawless, great people.

Thomas Hicks 
Rating:
4.0

Drivers side sum visor broke...seatbelt broke

Dennis Thompson 
Rating:
5.0

Customer did not leave a comment.

Rhonda Moore 
Rating:
5.0

Very friendly staff! He gave us a lot of information about the truck and the process of returning it.

Kay Davenport 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bray 
Rating:
4.0

Customer did not leave a comment.

Anna Marie Joule 
Rating:
5.0

Customer did not leave a comment.

sherry overfelt 
Rating:
5.0

Harvey had my order of boxes and tape ready for pickup when I arrived. The truck was ready and clean. I had no complaints or issues. The one way rental was perfect for us.

James Bailey 
Rating:
4.0

Customer did not leave a comment.

Meike Quarles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Whittaker 
Rating:
4.0

Customer did not leave a comment.

BUGENE LAMAR 
Rating:
1.0

Nicole was very rude and stoled all my belongings out of my storage

Tesha Joyce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Phillips 
Rating:
5.0

Very friendly

Ronald Chipps 
Rating:
4.0

Customer did not leave a comment.

CRISTINA WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Kay Marchetti 
Rating:
5.0

Customer did not leave a comment.

Daniel Ibarra 
Rating:
1.0

The attendant was a jerk because he had to hook the trailer to the truck I asked to help him and he was just overall nasty

COREYNATHANIEL BAILEY 
Rating:
5.0

Customer did not leave a comment.

joseph RAY 
Rating:
1.0

They had made a mistake on our paperwork. When we went to empty our unit, they would not give us access to the unit. They actually threatened to have my husband arrested for trespassing! It was a nightmare!

Pamela Towne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Autumn Miller  |  First Impressions 
Rating:
5.0

I have recommended my sister she is also getting a storage unit I had the best service he walked me down and helped me open and close the gate and my unit it was Immaculatly clean and very quite there it was amazing I give hershberger a 100 out of 10

LaQuanda Claytor 
Rating:
5.0

Customer did not leave a comment.

Alyse Putnam 
Rating:
5.0

Customer did not leave a comment.

Andrea Tomporwoski 
Rating:
5.0

Good equipment, good interactions at pickup and return, easy and exactly what I had signed up for.

Daniel Henry 
Rating:
5.0

Customer did not leave a comment.

dreanma dilcher 
Rating:
5.0

Customer did not leave a comment.

ISKANDAR SALOKHIDDINOV  |  Overall Experience 
Rating:
5.0

The location I dropped the equipment off to after hours followed up the next day.

Joseph Wilson 
Rating:
3.0

Customer did not leave a comment.

Freda Barton  |  First Impressions 
Rating:
1.0

On Jan 14th I was assaulted by my husband and he went to jail. I made the decision to move from NC to VA to be with family prior to his release. Needless to say I was under a lot of stress. During my drive to VA it was showing in the area. When I first got to town (close to my moms home) I pulled over and called my drop off location to ensure they were open before driving the rest of the way to the other side of town. No one answered and so my mom called so I could continue to drive. She spoke to someone at the 1-800 number and they told her they didn’t state that they were closing early yet. This location closes at 7 I arrived at 5:58 PM. I pull up front and I look over and I see an employee walk over to the door and look at me. I then go to get out and see the employee reach his hand over and turn the lights off then he locks the door and walks away. I get out and he comes back to the door to leave. Locks the door and says you can leave the key in the drop off. I have my truck and my car in the back. I thought why does he think I’m dropping off my truck the car is still attached? I explain to him that I’m not dropping off. That I need to get my car off and to have the car dolly removed. He says we’ll were closed due to the snow. I try to explain to him my situation, what has recently happened to me and that I cannot drive the truck w my car on the back to my moms till tomorrow because she lives out in the sticks and there isn’t space to park or get into her area with it. He then rudely says I don’t understand what your trying to do. I was panicking because my mom cannot see to drive in the dark, and wouldn’t be able to come get me and I had no one to help me. I felt stranded and fully was prepared to sleep in the truck overnight with two dogs. He then tells me you can take the car off and leave the hitch on and the truck here but his boss may check my truck in the next morning. I explained I have my stuff in the truck it hasn’t been unloaded yet I need the car and hitch off first. He then advises me it’s against protocol to leave the truck there w stuff in it and again I say I realize this but I was going to put a lock on the truck as people are less likely to notice the truck as apposed to my car being left there all night. Also I paid extra for someone to remove my car and the dolly. He said if you take the car off I can let my boss know not to check your truck in but he still might, but our registers are shut down so I can’t do anything. I realize he was in the process of leaving early due to the show, but the way this should have gone is he took my car and hitch off, let his manager know that I left the truck there overnight and not to check it in, but he simply didn’t want to deal with it. He showed no compassion and had an attitude of I could care less about you and the same amount of time he spent resisting helping me he could have helped me in the same amount of time. I ended up breaking down crying for the first time since everything happened to me over the last few days on the phone w my mom. She called U-Haul 1-800 and spoke w someone who called me and promised me there was someone at the Hershberger location that was ready to assist me. I’ve moved 5 times over the last two years and used UHaul every time. I have had excellent service everywhere I’ve been until this location. Side note it took about 10 minutes for Hershberger to help me and was a seamless and quick process. For the man at the Melrose location…I hope nothing like this ever happens to one of his family members.

Kristin Glover 
Rating:
5.0

Customer did not leave a comment.

Gail Schad 
Rating:
3.0

Customer did not leave a comment.

William Turner 
Rating:
5.0

Customer did not leave a comment.

Alan James 
Rating:
5.0

Customer did not leave a comment.

Morgan Pace 
Rating:
5.0

Nothing everything was nice and every employee was respectful courtesy and just overrated and pleasantness I would recommend all my friends and family to Hershberger road

Cynthia Saunders 
Rating:
5.0

Customer did not leave a comment.

Sandra Fitzgerald 
Rating:
5.0

The staff who attended was very rude and not customer friendly

Ernesto Epalanga 
Rating:
5.0

Customer did not leave a comment.

Bryan Mayo 
Rating:
5.0

Claude was efficient, pleasant and helpful. I appreciate his assistance.

Laura Hutchins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claude harris 
Rating:
5.0

Please advertise real cost instead of the only the truck rental cost without all the add on cost like mileage, etc... It was a lot more expensive than I expected and I will probably think twice before renting a vehicle from U-Haul again.

Tim Johnson 
Rating:
5.0

nothing at this time everything was on point. customer service was perfect.

GRACE TEMBO 
Rating:
4.0

Customer did not leave a comment.

Linda Dunn  |  Overall Experience 
Rating:
4.0

Very helpful staff

David Sink 
Rating:
4.0

Customer did not leave a comment.

TODDANDREW CARLISLE 
Rating:
5.0

Keep doing what you’re doing. Excellent all around.

David Linkenhoker 
Rating:
3.0

The uhaul smelled of pot when I picked it up and my kids even smelled it when I got to the place. Probably need to check on this

Larry Krizner 
Rating:
5.0

Customer did not leave a comment.

John Baranowski 
Rating:
5.0

Customer did not leave a comment.

Walter Cunningham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william fussy 
Rating:
5.0

The staff was amazing,accommodating, very helpful, & friendly

SHKISHA TROTTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Doerfler 
Rating:
5.0

Customer did not leave a comment.

Lori Oreskovich 
Rating:
5.0

The staff was amazing I had an easy check out with the general manager Nikki and had front door service by Harvey who went and brought the truck up for me when I came back they were all so amazing thank you hershberger uhaul everything went smooth 😁🤪

LaQuanda Claytor 
Rating:
5.0

Customer did not leave a comment.

Michael Fitzpatrick 
Rating:
5.0

This team was really good

Mary LaGue Taubman Museum of Ar 
Rating:
5.0

Customer did not leave a comment.

Andre Hendrickson 
Rating:
4.0

Customer did not leave a comment.

cynthia terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMONDB LINGLE 
Rating:
1.0

Customer did not leave a comment.

Christian Witcher 
Rating:
5.0

Customer did not leave a comment.

Melvin Watkins 
Rating:
5.0

Very friendlywelcome folks

Micheal Fitts 
Rating:
1.0

the african american fellow who i spoke on phone wit and encountered there was missing teeth rude wouldnt listen at all came back in after lookinh at the trruck and said what are you still here for . well i had a questi9n about my bill and gas he wouldnt look at it told me to leave or he would get me out .im a 86 year old woman 130 lbs i just had a question .i was very nice he was the awfulst customer service ive ever seen . he actualky scared me . i was scared you really need to do something i think hes on crack with all those missing teeth

linda saxon 
Rating:
5.0

Jeremiah was extremely helpful and efficient. Using the car trailer was a much better experience than anticipated.

stacey huff 
Rating:
5.0

Customer did not leave a comment.

Donnell Scales 
Rating:
5.0

Customer did not leave a comment.

David Chadwell 
Rating:
5.0

Everything was ready when we arrived. The staff was very pleasant and helpful.

Julie Dellinger 
Rating:
5.0

Customer did not leave a comment.

Chriistie Greene  |  Overall Experience 
Rating:
2.0

This location does not understand when a reservation is made to make sure that they know what is on there and to make the customer also knows. This location didn't want to help in anyway possible to get their equipment back. All they wanted was the equipment and nothing else.

Cristina Justice 
Rating:
4.0

Customer did not leave a comment.

Andrew Coleman-Hooker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Quovadis Washington-Brown 
Rating:
4.0

Customer did not leave a comment.

William Keen 
Rating:
5.0

Always rent from this location

George Bell 
Rating:
5.0

Customer did not leave a comment.

Christopher Rashidi 
Rating:
4.0

Customer did not leave a comment.

Aaron Hastings 
Rating:
3.0

Fix pricing I was over charged

Timothy Brandt 
Rating:
5.0

Customer did not leave a comment.

Amanda Vongphakdy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

honorid zaragoea 
Rating:
4.0

Customer did not leave a comment.

Vanessa Guerrant 
Rating:
5.0

From the young lady that checked me out to the gentlemen that helped me hook up and disconnect when I brought it back, I had excellent service. the associates were super nice and professional. I always get great service at this location.

Stephen Eastman 
Rating:
5.0

Customer did not leave a comment.

Nicholas Tran 
Rating:
4.0

Customer did not leave a comment.

Michael Han  |  Overall Experience 
Rating:
3.0

Help me unload my car.

Allen Adams 
Rating:
5.0

Customer did not leave a comment.

Devon Moore 
Rating:
5.0

Costumer service was friendly, knowledgeable and extremely helpful.

Donald Greenway 
Rating:
4.0

Customer did not leave a comment.

kristen schmaeman 
Rating:
4.0

Customer did not leave a comment.

Richard St 
Rating:
5.0

Excelent

Nehemias Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis LaBonte  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tia Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DEBRAPATRICIA YANCEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRINITYUNIQUE JOHNSON  |  Overall Experience 
Rating:
5.0

Price was reasonable experience was good

cheldon march   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Lynch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherley Swain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william bordeaux  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig Wehr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Mallory  |  First Impressions 
Rating:
5.0

Very impressed with U-Haul and your business and service. Outstanding.

Mark Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Towanna Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shavon English  |  Overall Experience 
Rating:
5.0

Thanks again

Shadeja Thomas  |  First Impressions 
Rating:
3.0

I hated it, because I never got a refund for what I paid initially at the other uhaul so had to pay extra due to the different service I recived from the call center operator and the clerk at the uhaul I was at first, I lost 100.00 due to supposed no refund given out, but operator said I would get one, but soon as am late I get charged extra fees, and locked out of my storage, sooo glad am not in business with Uhaul anymore and most definitely will not get it again if I ever need storage again.

Evelyn Diaz Cruz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anamaria Serrano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace Montgomery  |  Overall Experience 
Rating:
5.0

I had a pleasurable experience at this facility. Harvey was the clerk who assisted me. He was friendly and helpful. The facility was clean and well maintained. I would recommend this facility to others.

pamela howard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shavon English  |  Online Move In 
Rating:
5.0

It was a good move thank you

TIMOTHYRALPH NOSZEK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace Montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean mello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahndrea mayberry  |  Overall Experience 
Rating:
1.0

I never hated a storage facility as much as that place I don't think it was the place is the people that worked at the place there was non helpful they always left the gate closed I could never get in there just get my stuff I go back and forth get stuff from there for work I've never been able to get there except for twice and go drive up in there and get my stuff for work and leave and be in time for work only twice the rest of the time I've been up there I never got in there the gate was always closed when they were open it was closed when they were closed they were closed but at 9:00 I couldn't get in there to get my stuff there was nobody to go see to get the gate open I had no way in there and this went on and on and then the guy showed me a way to get in there where I didn't need to go through the gate and then they started putting new halls in front of there where I couldn't even get back there that way when I moved out I had to walk my stuff to my car for probably a football field away I hated it

Hila burns   |  Overall Experience 
Rating:
5.0

Management staff is excellent and professional.

Raymond Leon  |  Overall Experience 
Rating:
5.0

We had a less than pleasant experience with a different uhaul facility, but this one was excellent! Highly recommend.

Larry Renfroe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONNA MOLLERE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN WRIGHT  |  First Impressions 
Rating:
5.0

Rep at front desk

Tiffany Walker  |  First Impressions 
Rating:
5.0

Amazing help and customer service 2 thumbs up

wesley cox  |  First Impressions 
Rating:
1.0

Awful location needs shut down

Vincent SHREFFLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean mello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Birdie Edwards  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marilyn minter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keisha Loya  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MeKia Hodges  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra KIMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Tiller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Smith  |  First Impressions 
Rating:
5.0

Thank you for the excellent professional courteous customer experience displayed/executed by your staff toward me.

Reva Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenika Cunningham  |  First Impressions 
Rating:
2.0

Good service and friendly

Peggy smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Scales  |  First Impressions 
Rating:
5.0

J D was very accommodating of our special circumstances. The unit is easy to get to and was clean.

Yvonne Armstrong  |  First Impressions 
Rating:
1.0

I had things broken in my storage when I moved things out cause they had new doors put up an I moved all my things out on the 31st an they still took money out of my accounts an now I’m getting a run around about my money an the damage that was done

Vennetta Hardy  |  Overall Experience 
Rating:
5.0

This Uhaul was soooo far above my expectations, great caring and oh so kind. I aporeciate each and evert empkyee there. Thank so much and friends now.Awesome job forever grateful Marilyn Brown.

Marilyn Brown Wattson  |  Overall Experience 
Rating:
5.0

Good services

Sanford Gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Girty  |  Overall Experience 
Rating:
2.0

Employees are very rude and unhelpful.

Amanda Grubb  |  Overall Experience 
Rating:
4.0

The service was nice the employees were nice the facility was clean had no problems every now and then the gate gets stuck but that's about all but overall I would say it was a good experience and I would recommend you or you all to somebody else this facility

EVERETT WILLIAMS  |  Overall Experience 
Rating:
4.0

Thank You

doug newman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Walker  |  First Impressions 
Rating:
3.0

I could not call a location. I tried multiple times because my payments were being drawn from the wrong account and I wanted to straighten it out. Also, the way I see it, I haul owes me 2 service charges at my bank for IF charges because they couldn’t follow directions. A customer cannot get through to unsullied employees that could possibly help them.

Jerry Winebarger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derielle Kidd  |  Overall Experience 
Rating:
2.0

The staff at this facility are pleasant...... however, I just picked up my (2) storage units less than 2 days ago after being stored for approximately 5 months and have found roaches, live roaches in my items, since getting our stuff into our home. While packing up our stuff, at the unit, we saw 2 live roaches on the outside of our boxes but didn't worry too much, as the units are located outside. This is totally UNACCEPTABLE!!! I woke this morning and found another live roach in my laundry room. The home we moved into is new and I am highly upset. I called the store today to inform and speak with management. I am currently pending a call, as he was not working today. I'm not sure if we had someone move into a unit close by that had bugs or pest control wasn't performed regularly. DO NOT store your belongings here if you care about your items coming out as they went in. BUG FREE!!

APRIL WRIGHT  |  Overall Experience 
Rating:
4.0

I wish I would have been afforded a larger space but we made it work. I wasn’t pleased with the truck rental part. We didn’t get the furniture dolley, but I still got charged for it. I didn’t get a mattress cover with my box order, but I still paid for it. I want a refund, please.

Mary Sowder  |  Online Move In 
Rating:
4.0

Nice place

CICIL CHAPPELL  |  Overall Experience 
Rating:
5.0

I was a little upset because when I called to reserve the truck and storage, I explained what I had to put in storage and that I really needed the appliance dolly for the washer and dryer. Which I got a 10 foot truck with NO ramp! And no dolly. It was very hard to move everything. I also was very thankful that U haul place had a bigger storage! Other then all The frustration with that, everything else was great.

tina gilliland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorecia Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra KIMES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Jordan   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margo graziano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Harpe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald Fabin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

elnora Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shyria barker  |  First Impressions 
Rating:
5.0

Thanks for everything

Edna Smith  |  First Impressions 
Rating:
5.0

Very clean establishment and courteous staff enjoyed talking to them

WILLIAMDAVID BORDEAUX  |  Overall Experience 
Rating:
5.0

Great service and friendly staff

KEVINLAMAR JOURNIETTE  |  Overall Experience 
Rating:
3.0

When I rated the cleanliness the problem I had was all of a sudden i started getting roaches but rather then that I was fine with the uhaul.

Catina Fralin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Leon  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jose Machado Campos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita Corsette  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Howard Lusk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA MOLLERE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Castaneda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catina Fralin  |  First Impressions 
Rating:
1.0

I had very bad experiences with this Uhaul. Hours were convenient for customers but service not so well and my storage unit had a leak for months, notified the former manager Brandon when he was still on duty about the leak but it was never fixed! Then they raised the monthly rent due and still didn’t fixed my storage issue but they managed to have more new storage units put up in the facility where it’s supposed to be well lit with the 24 hour access offered but it’s not well lit at all!!! Will never return to this location if I ever need another storage, very bad customer service !!!!from a very disappointed customer who rented this storage unit for more than 3 years !will tell my friends and family also to not to go to this one!!

Chia Liu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALISHASHERMAINE COOPER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kimberly Dudley  |  First Impressions 
Rating:
4.0

I had a great experience at your Williamson Rd location. Thank you

Brenda williams  |  First Impressions 
Rating:
5.0

Monique was very helpful and friendly.

Barbara Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMEN STEPHENSON  |  First Impressions 
Rating:
1.0

I will never do business with uhaul again in my life .the costumer service is rude and disrespectful .An my money was being taking with out my Authority.I would not recommend uhaul to anyone due to that reason alone.Thanks and Goodbye #NEVERAGAIN

KEISHANICOLE GRAVELY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurisa Chase  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dayshawn manning  |  Overall Experience 
Rating:
5.0

Most helpful only at this Hershberger location, I cannot say the same about others locations I’ve dealt with in Va so far. JD and Preston are great !!!

Paul Underwood  |  First Impressions 
Rating:
5.0

Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.

olivia eaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherise crumbly  |  First Impressions 
Rating:
1.0

Very poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don’t have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.

AYANNA NICOLE JONES  |  Overall Experience 
Rating:
5.0

Person helping me was so friendly I left telling my husband how awesome they were. It’s unlike any other uhaul location I’ve been too and I was in and out not like what I remembered when I’ve gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.

Katie Gordon  |  First Impressions 
Rating:
5.0

The Staff was all very accommodating and made a last minute transition easy and hassle free

DOMINIQUE ALSTON  |  First Impressions 
Rating:
5.0

The staff and management was great. I will use them again and definitely recommend them to my friends. Thank you.

WILLIAMBRUCE GREGORY  |  Overall Experience 
Rating:
5.0

I will always use U-haul

CARLO Cruz  |  First Impressions 
Rating:
3.0

With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.

Terry Roberta Conner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donavan anderson  |  Overall Experience 
Rating:
5.0

They did great work to get me a good price. Thank you.

RUFFUS FEREBEE  |  First Impressions 
Rating:
4.0

J.D. and Preston was awesome they were very helpful and informative.

Juanita Corsette  |  First Impressions 
Rating:
5.0

Great management and staff will continue to come back. Thank you for all your help.

WILLIAMBRUCE GREGORY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linette Cousser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRYAN HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Germaine Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRENANTHONY WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin A Schmidt  |  Online Move In 
Rating:
5.0

None.

Robert Hand  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane Faw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri Burnette  |  First Impressions 
Rating:
2.0

The spring for the roll up door was broken and was difficult to raise and lower

Bruce Zakrzewski  |  Overall Experience 
Rating:
3.0

The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.

Terri Burnette  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael atkins  |  Overall Experience 
Rating:
3.0

Polite employees would have been welcome

Diane Faw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia y andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS MARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Mellott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Reynolds  |  Overall Experience 
Rating:
5.0

Brandon C is THE ABSOLUTE BEST!!! I’m Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!

Laura Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICAHEL BREWER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Cooper  |  First Impressions 
Rating:
5.0

I found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.

William Lange  |  Overall Experience 
Rating:
4.0

Would be excellent if gate worked.

donavan anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harry Marsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neama Setambar  |  First Impressions 
Rating:
5.0

Brandon, the manager, was very organized, cheerful and helpful.

William Lange  |  First Impressions 
Rating:
4.0

The 5x10’ storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra $10, get the 10x10’ unit if you have larger furniture.

Harry Marsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oliver Galicki  |  Overall Experience 
Rating:
2.0

Lost a lot of items because of rst infestation

Ruth Trent  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gregory Temofeew  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MCNAMARA  |  First Impressions 
Rating:
5.0

Second time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.

judy smith  |  Overall Experience 
Rating:
5.0

Best uhual experience I have had in my life. Thankful it was painless.

Oliver Galicki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEENPATRICIA MCEVOY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRYEMERSON TATOIAN JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Justus-Smith  |  First Impressions 
Rating:
5.0

Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.

Kathryn Kuhns  |  Overall Experience 
Rating:
3.0

The price does not match the quality

Justin Loveday  |  Overall Experience 
Rating:
5.0

Friendly staff. Brandon is great!

tiffany davis  |  Overall Experience 
Rating:
1.0

Mice came in my storage

Daphne Childress  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Huntley  |  Online Move In 
Rating:
5.0

Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.

Levanda Grogan  |  First Impressions 
Rating:
5.0

Management and employees are always helpful, quick as can be expected while keeping accuracy.

Doug Polakowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomina Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEENPATRICIA MCEVOY  |  First Impressions 
Rating:
3.0

Average

charles stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Gilmore  |  Online Move In 
Rating:
4.0

The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.

Amber Morton  |  Overall Experience 
Rating:
5.0

Brandon is the best

Ashley Cooper  |  Overall Experience 
Rating:
5.0

Service was outstanding!

WILLIAM GROGAN  |  Overall Experience 
Rating:
5.0

The owner was no nonsense and very helpful.

Matasha Crawford  |  First Impressions 
Rating:
5.0

Love the place and staff

CLARISSA HALE  |  Overall Experience 
Rating:
5.0

Customer services and promptness was very good.

dwight barney  |  First Impressions 
Rating:
4.0

I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.

beverly mayo  |  First Impressions 
Rating:
4.0

i love it

Jason Price  |  First Impressions 
Rating:
5.0

Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental

Harrison Miller  |  Overall Experience 
Rating:
5.0

I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!

Joseph Bratt  |  Overall Experience 
Rating:
3.0

Pricing was high enough I had to move.

Jim Williams  |  Overall Experience 
Rating:
5.0

Brandon at Hersberger, Roanoke, Va is Awesome. A 10

debra whedon  |  First Impressions 
Rating:
1.0

Manager was rude and less then professional. He needs a course in customer service. You don’t rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.

doug newman  |  First Impressions 
Rating:
5.0

There super nice people that work there,an very Accommodating to our needs

Mary Higginbotham  |  Overall Experience 
Rating:
5.0

Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.

Frank House  |  Overall Experience 
Rating:
5.0

They was great and help me to the fullest of their ability

Preston Evans  |  First Impressions 
Rating:
2.0

I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.

jim bishop  |  Overall Experience 
Rating:
5.0

Courteous service and well maintained facility.

JAMES WALKER  |  Overall Experience 
Rating:
5.0

I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.

Gary Dickinson  |  Overall Experience 
Rating:
4.0

Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.

Deborah Pavay  |  Overall Experience 
Rating:
5.0

They were nice and kind they help me with any problems show me how to do the card key they took real good care of me

Leroy Slicker  |  Reservation 
Rating:
4.0

Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.

James Stepp  |  Overall Experience 
Rating:
4.0

Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!

Kathryn E Hamilton  |  Reservation 
Rating:
4.0

Need lights in units.

Virginia Hairston  |  Overall Experience 
Rating:
1.0

over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here

michael zimmerman  |  Overall Experience 
Rating:
5.0

Great service!

Donna Johnson  |  Overall Experience 
Rating:
5.0

Easy to work with

Brenda Barrett  |  Overall Experience 
Rating:
5.0

storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you

Carol Kinsey  |  Reservation 
Rating:
3.0

N/A

KARA SIMPKINS  |  Overall Experience 
Rating:
4.0

They made the wrong right. Good customer service.

SHAINA WITCHER  |  Reservation 
Rating:
5.0

Great job as always!

Christopher Head  |  Overall Experience 
Rating:
5.0

Thanks

WES GATTIS  |  Overall Experience 
Rating:
5.0

Awesome!

muhammad habib  |  Overall Experience 
Rating:
4.0

On time and truck very efficient. Did their best to please!

frances slover  |  Overall Experience 
Rating:
1.0

I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help

Robert Hock  |  Overall Experience 
Rating:
4.0

Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍

Ronald cole  |  Overall Experience 
Rating:
5.0

Great experience! Thank you!

Phyllis Thompson  |  Overall Experience 
Rating:
2.0

DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?

Benjamin Carlin  |  Overall Experience 
Rating:
1.0

The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.

Grace Wilkerson  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.

Tiffany Jordan  |  Overall Experience 
Rating:
4.0

Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!

amina al habashy  |  Overall Experience 
Rating:
1.0

Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.

Robin Pierce  |  Overall Experience 
No reviews have been submitted for this location.

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