Customer Reviews for U-Haul Moving & Storage at 64 East

Rating:

5.0

No comment

Rating:

3.0

Maintenance on vehicle is running properly.

Rating:

3.0

The check engine light in the uhaul was on and the staff members response was "it hasn't caused problems yet, you have the store number".

Rating:

3.0

None

Rating:

1.0

I would never recommend uhaul or especially this location to anyone.

Rating:

1.0

The truck smelled just terrible. The smell was too fowl to politely describe. The store is managed unethically.

Rating:

5.0

Clean your vehicles and check for equipment in the trucks. Truck. Was. Filthy, outside and mud all over windshields

Rating:

5.0

Always offer boxes for packing. Maybe offer sales more frequent. Boost employee moral. Everyone I met is pretty cool. Lunch for employees more often on behalf of customers like me and my son. Please SHARE OUR STORY WITH UHAUL STAFF. Uhaul has helped me and my son. https://advocate919.wixsite.com/fathersdadswithkids/post/reflect-upon-the-past-prepare-for-the-future

Rating:

5.0

It is always a pleasure to visit this location as they are so welcoming and helpful and they treat people with respect!!

Rating:

5.0

Maria Diaz Mondeja has been very outstanding

Rating:

3.0

The staff were super kind and helped alot

Rating:

5.0

Very efficient and professional

Rating:

5.0

No comment

Rating:

4.0

New Bern site did a good job, knowledgeable and friendly. Original reservation was at 716 Capital Blvd but they did not have reserved equipment at pickup and was a disorganized, dirty mess with disinterested staff. I WILL NOT reserve from the Capital Blvd location again.

Rating:

5.0

Can be a little faster

Rating:

5.0

Provide vehicles with backup cameras and digital display screen with maps and other useful info( interface with phone)

Rating:

1.0

I only needed the vehicle to move a bed and I clocked the mileage when I got in the truck and took a picture of it as well and from start to finish I only went 16 miles and somehow they managed to charge me $130 and even though I clocked my mileage. Before I took the vehicle a young guy who work there came up to me and told me make sure you take a picture of the mileage before you leave because they always b******* with the mileage and that is your proof and this was coming from a young man who worked there now I called to speak with a manager about it and a black guy at the front told me she wasn't there and I asked him was she the same lady that was sitting beside him when I first came to get the vehicle and he said yes I said well she is there because I just seen her in the back when I was picking my personal car back up and he stumbled over himself not knowing how to explain to me why he wasn't I'm going to put the manager on the phone because he told me she wasn't there but she clearly was there.

Rating:

5.0

Never using this company again. The location and the representatives were great, however the fees paid forward are not the only charges and they do not tell you! You find out by charges on your card about 15-30 minutes after you return the rental. First, and last time I use this service.

Rating:

3.0

I was required to buy insurance on my rental even though I used my American Express platinum card.

Rating:

3.0

Have larger lot to drop off trailer

Rating:

5.0

Even thought I fell behind on my payment due to hard times, the manager worked with me and allowed me to settle and retrieve my property. Very grateful for this location!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Very helpful

Rating:

5.0

My experience surpassed my expectations. Thank you...

Rating:

5.0

Excelente atención muy feliz del servicio prestado

Rating:

5.0

Nothing.

Rating:

3.0

The van was not clean in cargo area or front seat area. Other than that, everything was fine. The employees I talked to were pleasant to work with.

Rating:

5.0

Chris is always helpful and in good spirits.

Rating:

1.0

Took money off my card without permission. Check engine light on.

Rating:

2.0

Unprofessional! The entire staff

Rating:

5.0

Excellent experience

Rating:

5.0

I am known as Big Ed, I have been renting from this location for over 15 years 3 managers that really stand out are Chuck , Arica , and now Maria and her assistant Rob these people have made my experiences with this Location 5 star . Must add that this location has added some new team members and unfortunately I don’t remember their name but these added team members are fantastic as well . Great Job bringing this location back too where it once was 👍🏾

Rating:

1.0

We rented storage units from U-Haul in North Carolina for 15 years never once was forced to pay for insurance on a unit at this location we had no choice but to pay for insurance on the unit. The building has a mildew smell and there's air fresheners plugged in the walls to try to hide it not the standard we are used to when we running from U-Haul for the past 15 years

Rating:

5.0

Next please make sure the truck is full with gas. The truck they gave me only had less then 1/4 where I had to leave the lot and go to the gas station

Rating:

3.0

I used the online app to save time and I still had to wait for over 15 minutes just to get a key. Then as the U-Haul associate moved the truck and stated that the truck was ready. I drive off and get to my destination and there are blankets and an appliance dolly in the back of the truck. So apparently the truck had not been inspected for the next customer to use. I was afraid that I would be charged for equipment that I didn’t request through the online app.

Rating:

2.0

The assistant manager at this location wasn’t very knowledgeable and he took up a lot of my time by not trying to figure out the problem himself before calling customer service to figure it out when he clearly saw the problem with the pricing.

Rating:

5.0

No issues great customer service

Rating:

5.0

Everything was to my expectation

Rating:

5.0

Great job

Rating:

2.0

The storage unit has dangerous drive up access.

Rating:

1.0

I confirmed in advance twice that I'd be able to pick up my truck and trailer at 7:30am even though they opened at 9:00am. Two different people said that it. would be fine with no problems. The morning of, i called because i couldn't find the keys and they told me i couldn't take the trailer without someone there to hook it up. Pretty upsetting seeing as i had a 16 hour drive ahead of me.

Rating:

5.0

Awesome customer service. Struggled with trailer/truck issues, and they were the coolest about everything.. even though it’s a bit out of my way, this is my U-Haul spot from now on. Good shit everyone!

Rating:

5.0

Great experience except for when I returned the truck to the appropriate location as directed I had to go inside the store to let them know I was back with the truck, otherwise they were Great

Rating:

5.0

Equipment was not is good order/clean Tire pressure check was on when I pick up. This needed to be addressed. Gas level was not as reported. Equipment was not clean

Rating:

5.0

Staff was very pleasant and customer service was outstanding.

Rating:

5.0

Fix or discontinue online pickup. The people in this store, despite being incredibly busy, were able to assist me and keep positive with an eye on problem solving for there customers.

Rating:

3.0

Was missing the furniture pads I ordered, and couldn’t check the back before we left because there was another truck pulled all the way up to the bumper. Really needed them because I moved antiques.

Rating:

5.0

Customer service is wonderful and the employees are very friendly and helpful

Rating:

5.0

Ch

Rating:

1.0

The storage has bad parking and turn around area that I didn’t realize when booking. Very tight. Witnessed someone almost take out storage because of the tight driving conditions without any turn arround area.

Rating:

5.0

Vehicle I reserved was not available upon arrival and I was not made aware until I arrived to pick up. This was the case for two additional customers in front of me in line.

Rating:

5.0

Excelente servicio buen trato y amabilidad y todo muy rapido

Rating:

3.0

If I'm paying $336 for a uhaul I expect it to be a full tank of gas I don't want to ride away spending that kind of money and still need to put gas in the truck and still add gas before I return it

Rating:

5.0

I had no issues for the duration of my rental. I'm thankful for the staff who were very helpful. On the day I moved in, I was coming from DC and traffic had me running up against closing time and when I called and told them my situation, they were willing to stay open a few minutes after closing time to check me in to my unit. On the day that I was due to check out they were willing to extend the hours. Again super thankful for each team and their customer service over the years of my rental.

Rating:

4.0

I only wish to have had a smaller box truck but I understand.

Rating:

1.0

They give false information and over charge

Rating:

5.0

Staff was wonderful. thank you

Rating:

5.0

Everything went very smoothly from the first to the last minute!

Rating:

5.0

Over the years I have rented many many trucks from this location and after Chuck left I saw a decline in the service of this location recently there’s a new manager there. She is absolutely awesome and she seems to have a great staff around her. This is a good location again.

Rating:

3.0

I made a reservation a few days before they didn’t have what I reserved however they gave me what They had for a discounted price

Rating:

5.0

N/A

Rating:

5.0

Friendly staff!

Rating:

1.0

Rented an auto transport. Had 2 go to auto parts store and get a can of wd40 and Had to work on the ratchet for the wheel strap for a half hr in the pouring rain to get it freed up and working so i could load the car safely on the trailer. Told attendant upon return and they acted like they could give a care less. Said they would "note it". Kinda expected a lil more than that but I guess not with U Haul. U should say, u haul, u fix, then maybe u haul.

Rating:

5.0

I Really Really Glad U Haul Was About 5 minutes from where I Live. I Enjoyed Talking With Staff. Will Be Back In About 7months. Thanks You U-HAUL STAFF ON NEW BERN AVE. GOOD JOB....

Rating:

5.0

The truck I rented needs to be replaced. Not shifting properly causing it to use a lot of gas and has very little power. It should not have cost me $21 in gas to go 70 miles. At $2.93/gallon that's 9.76 miles to the gallon. Ludicrous.

Rating:

4.0

Very nice

Rating:

5.0

Needed to get gasoline first thing after renting vehicle. 1/4 tank of gas is to low to rent a vehicle.

Rating:

5.0

Regular customer should get a discount sometime.

Rating:

1.0

Marie on new bern racially discrimination. And another customer that was black also Seeking legal action for discrimination

Rating:

5.0

Thank you soooooo much for all of your help. Everyone and everything was wonderful. Thank you again.

Rating:

5.0

in understanding how short staff your store is, I would have to say the nice lady ( I wish I could remember her name) was so helpful and did everything she could do to her job. if i was running this store, she would be employee of the month. she kept everything running great and did her job like a trooper. this type of person is very rare to see in someone. do everything you can to keep her there.

Rating:

5.0

Staff is amazing! Would highly recommend this location.

Rating:

5.0

Great and helpful staff!

Rating:

5.0

Great team

Rating:

5.0

Keep the good work up.

Rating:

1.0

Had over $2000 worth of items stolen from outside and inside of my unit. Employee refuse to help me figure out options, I’ve had to contact police.

Rating:

4.0

I have done business' with this U-Haul store for many years. I have been thankful that the staff have been very helpful and enjoyable to work with. However , this final encounter was not at all pleasant. I urge you to look at the security footage. and you may decide for yourself if the Young Assistant manager was acting appropriately. I asked for help and was told I was Racist , Disabled, and a Sweaty ... So Please Take a look at your footage. Thank You!

Rating:

5.0

The manger Carol and his team went above and beyond to help me

Rating:

1.0

Accessing the storage unit is extremely difficult, due to how close the units and trailers sit in relation to one another. This makes backing a trailer/truck to the unit for loading cumbersome. There needs to be more space to be able to pull a vehicle and trailer to the unit.

Rating:

4.0

Paul and Kelly were amazing!

Rating:

3.0

The load & unloading area was trashy. Unused boxes could not be returned. Dolly's had to be purchased.

Rating:

5.0

Dutch was extremely kind, patient and helpfu.

Rating:

5.0

I loved it

Rating:

5.0

I love this location. I have used them many times in the past and I am back again. Great service and helpful.

Rating:

5.0

When you walked in the store someone said hello welcome. The entire team was knowledgeable an patient. They answered all my question. I'd recommend them to anyone. And give my business to this store again.

Rating:

5.0

Phenomenal service!

Rating:

2.0

I called customer service because I was having issues checking in (the office didn’t open till 9 and it was 8:30) and I was transferred 3 different times, spoke to 4 different people. None of which told me I needed to check in at a different door before I could open the regular door. The woman inside the office was helpful, but I was very frustrated that literally no one bothered to try and figure out my issue.

Rating:

3.0

1st unit leaked water and I lost TV's and mattress sets. Anything cloth. I still have not finished my $1000 claim. Going to check on it tomorrow

Rating:

5.0

The representative who helped me was the best I've ever dealt with at a Uhaul location. Friendly, knowledgeable, efficient and more Uhaul staff should be like him. No one likes moving or storing stuff but he made the day a lot more pleasant just by doing his job.

Rating:

5.0

I was warmly welcome and experienced outstanding customer service. The staff answered all my questions. The location was neat and clean. It will be a pleasure to be a customer at the New Bern storage location. Thank you so much for a pleasant experience.

Rating:

5.0

Kelly was extremely helpful!!!

Rating:

3.0

There are never enough people at the counter & lines often back up. Moving out I waited about 40 minutes for two people ahead of me. The guy went as fast as he could, it wasn't his fault, it was fault of not having another person working. Where I picked up my trailer in Montana they always had 2-4 people working and no waits were ever a thing. When moving in I didn't understand the term on the website about the storage being up on a platform (split level), so when I arrived and realized I had to walk my stuff up every time without my Dolly or an elevator I wasn't happy... obviously this was my mistake, so I don't blame the facility, but clearer language on the website as to elevator/stairs only access would have been helpful. Each time it took me about an hour and 25+ trips which would have been done in 25% of that time had I went somewhere with a elevator and Dolly access. The mouse traps I guess are necessary, but definitely not a great impression of the place. Some of the poison got on my stuff (I'm guessing from a pest that escaped it). I'd have preferred the storages been sealed up right and less risk of pests as to not need that. The move in process was smooth & once I was seen (after 40 min of waiting in line) so was the move out, so the staff that was there were all good.

Rating:

2.0

The place is very dirty! Should be a shamed

Rating:

3.0

Unit was far smaller than I thought (my own fault) but they charge entirely too much for the size and it's very inconvenient to get to the unit.

Rating:

1.0

The storage was not the size what was suggest. I end up having to get two storage.

Rating:

5.0

Always a pleasure.The manager John was is so helpful and the staff is friendly, too. My storage is updated and safely stored in this clean, efficient facility for years.

Rating:

5.0

Muy bien todo en este lugar

Rating:

1.0

Found dead mice & dropping everywhere in the unit. Many valuable items were destroyed & had to throw away…staff was notified same day & witnessed it…claim was filed with Uhaul insurance & Insurance did not cover for my loss. Manager did stat that they’ve had this problem & didn’t send a notice so I’m very disappointed & will NEVER use this company again.

Rating:

5.0

Well maintained facility and staff was always pleasant especially recently.

Rating:

5.0

My only concern is the long hold on the phone to get help.

Rating:

5.0

Was my storage for 5 years and I still glade to the staff for help me out all time appreciate Arika for that and all the persons if I need it this Service for sure I come back and refer to any one thanks a lot

Rating:

4.0

I had this storage for two years and there were never ANY problems. the staff was always friendly and ready to help!!

Rating:

4.0

I would rate this U-Haul facility above-average. I believe that the outside near my storage could have been cleaner. There was too much trash around the outside near the back unit 4720.

Rating:

5.0

The loading/unloading door is broken have to use main door to access my unit

Rating:

4.0

It could be that I just don’t know but I just don’t understand why there are dollies but you can’t get them up the stairs. You also have to fight to get the dolly over the step at the door. It’s hard.

Rating:

5.0

Every one was very good to me and family thank so much for your kindness Kim Black

Rating:

5.0

Excellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.

Rating:

5.0

I’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.

Rating:

3.0

Very high price for the space but I always refer to uhaul when it comes to moving thanks U Haul the space was free for 1 month on a special so it definitely was a blessing

Rating:

5.0

U-Haul Customer Service is still the moving and storage champion!

Rating:

4.0

The code did not work. I could not assess the inside storage after hours on the first night. I will go to the office to get it figured out. Other than that, the staff was very friendly and professional.

Rating:

5.0

Over all the experience was great.

Rating:

5.0

Good

Rating:

5.0

I didn't get her name, but the young lady behind the desk - and she has been there on previous times I've used this facility in the past year and a bit longer - is a remarkable person to handle so many customers and maintain her cool and professionalism. She is AWESOME ! give that woman a raise ! Everybody at this facility has been wonderful when I've used them to move (July 2019) or for storage (April 2020 to now).

Rating:

5.0

Very professional

Rating:

2.0

The facility was not “temperature controlled” as advertised. I was forced to find other accommodations to store my belongings as the U-Haul unit was much too hot. This issue lingered on for 3 weeks and I had no choice but to move my belongings to another storage facility.

Rating:

5.0

Courtney was very helpful and friendly!!!!

Rating:

4.0

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Rating:

5.0

The cost of the space was quite a bit higher than what I could get a slightly larger space for at a different storage facility for considerably less.

Rating:

5.0

Wonderful

Rating:

4.0

Very friendly and accommodating staff.

Rating:

5.0

We had a great experience. Would recommend you to any of our family and friends.

Rating:

5.0

Very professional, kind, informative, and helpful!

Rating:

1.0

I called U-Haul on New Bern Ave yesterday and spoke to a sales rep about renting a10x15x10 space. We never received a confirmation, and when I called back I was told there was no reservation!!

Rating:

5.0

Great location and team.

Rating:

1.0

Arrived at facility with a loaded truck to find my rented unit LOCKED! There was no after hours number to reach anyone. This resulted in money lost from gas, hired movers, apt contract violation, n wa

Rating:

4.0

Contract should allow for partial refund if the move-out occurs before the end of the current monthly period. I paid an entire month's rent and used the unit only three days into the current period.

Rating:

4.0

I was able to move in and move out same month and had access to the facilityou after hours.

Rating:

5.0

Excellent service.

Rating:

5.0

Excellent, efficient, friendly!!

Rating:

2.0

My glass for my dining room table was broken and it was alot of dirt and sand over and in my boxes

Rating:

4.0

The customer service was great.

Rating:

5.0

No problems!

Rating:

5.0

I am very happy with the service I received here.

Rating:

1.0

The staff was rude and unhelpful. To call them liars wouldnt be a stretch. They nickle and dime the customers and are not honest about what your getting for the price. Reconsider your business plan...

Rating:

5.0

Outstanding performance and service

Rating:

5.0

Maybe some more lighting for the storage units behind the store. That would be helpful

Rating:

5.0

easy access abs friendly staff

Rating:

5.0

Great job

Rating:

5.0

Overall my experience with u haul was great. They really came through for me, and I am very appreciative of them. I would recommend friends and family to do business with them.

Rating:

5.0

Great storage site..wonderful enployees!

Rating:

2.0

Office staff=very nice. My neg. experience = HQ vs. local. it took 2 phone calls + driving to location to be recognized as "out". :( Facility tiny. Couldn't leave b/c blocked drive when truck loaded.

Rating:

5.0

The team provided excellent customer service, even while short staffed. Will recommend!

Rating:

4.0

People where freindly and location was great. Thank you

Rating:

5.0

UHAUL services were excellent in in three WR- GA, SA-TX, and Knightdale, NC.