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Alberto VCustomer Reviews for U-Haul Moving & Storage at 36th St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Gwendolyn BAll personnel dealt with were very short and unfriendly with their conversations.
George KThis is the only place I go for a U-Haul. Great customer service, trucks are clean, and of course, ordering the rental online has always been my choice.
Odalys MBest place to rent a truck ever
Carlos DNone
Jessie KEverything is new and clean
EDUARDO P | Overall ExperienceMake sure that's the bill is sent to the correct email address
Cecilia ROverall had a good experience, however, I felt the insurance coverage was forced. I have full coverage on my vehicle and provided proof of insurance; just lime I have with Penske. I was told I could not use my full coverage insurance because in the event of an accident I would need to pay for damages upfront, then file a claim with my insurance company. If I were in an accident, no fault, woyld I have to carry a bag of money to settle at the frop off location? It felt forced and the answer provided does not make sense.
fernando mThis U-haul location has to be one of the best locations in all of Miami-Dade county. The manager, Ms. Menissa Martinez is an absolute pleasure to do business with. She has amazing staff on board as well. Everyone is very courteous, professional, and knowledgeable. You can tell customer service is top priority here. My family and I always felt safe visiting our storage unit after hours because it’s well lit, secure with cameras on the property, and has sensible security measures to provide entry to the units. I would recommend this location one thousand times over! Thank you Ms. Martinez for always being so accommodating to our family and meeting our storage needs.
eric w | Overall ExperienceNothing
Erik SEXTREMELY RUDE, LIARS and will try to SCAM you out of an extra charge at drop-off. Location @ 2460 NW 36th Miami is the ABSOLUTE WORST bunch of Thugs working there one could impossibly imagine!! Returned Truck w more Fuel, they had the audacity to actually charge me more. My Receipts actually proved my point that I was correct! Literally made me jump through hoops to get the charge refunded. (I didn’t care how small it was) You’re better off driving a little further and returning elsewhere! Corporate was able to step in and rectify the issue and for that I’m grateful. I hate liars and this is what this place represents: “Liars!!” - They are counting on after driving #1350 miles, you won’t be bothered with the insignificant dollar amount that they fraudulently charge you as you’re rushing to leave! Sorry… I did have the time! Time enough to let others know also! Thanks for NOTHING Denise!!
Kenneth JPlease make sure that the equipment is safe and road worthy before letting it go out.
James SFive stars
Aladino RTenks
Diana PExcellent agent. Cleaned and new truck. Easy to book and returned. Did not over charged . A+++
Dung TBetter maintain the rental Trucks. Many mechanical issues.
CARLOS Phiran was a very respectful and helpful young man he explain to me with very good details how to put the car on so I can make it safe I love his work ethic
jasmine bTotal disaster raggedy old van had roaches and door wasn’t able to be closed completely … horrible
Jeremiah MMy reservation which I reserved days prior was alter and modified without my consent redirected me upon arrival even though it was several vehicles there on (the day of and afterwards) to another location on 79th street and 29th Ave. a third party dealer for an unsafe vehicle which put me and my family lives jeopardy!! Let’s be clear the manager (she) on 36 street offer a small unit to compensate me for the unsafeness of a vehicle, that should’ve never been on the road due to all the issues it had also I was out of the storage unit by 2/29/2024 And I have pictures!!! I suffer with back pains health issues etc. Miami Dade County worker out on medical leave….. And I have never experienced customer service like this in 32 years!!!
MONICA S | Overall ExperienceAll people in the office very nice
Francisco rStaff was friendly and helpful.
Jaime TI got $20 extra for leaving the trailer wrong parked
Jacobo Hparking for pickup equipment , the entrance is close and is too dangerous on the 36 st, no parking outside
Rene TIt was good like it was
George Hit was my second time to rent at this location and it was great -I will only rent at this U -haul location
Wulf TEveryone at this location was very helpful and professional. Thank you.
Gilbert AThis location doesn’t require any improvements. The manager for this location runs a tight ship and her team are always on point, at least with my experience with this location. This location makes uhaul look good.
Daniel RVery professional people Was very thorough Walked me through everything
Andrea B | First ImpressionsThe Manager ( a nice Lady ) and the people working there where welcoming and friendly -I will rent again there
Wulf TBest location in Miami! Very efficient and friendly staff
Aladino RNeed to improve service on customer with reservations.
CARLOS PEveryone is so friendly and helpful!
Lakisha HBest service ever.
LEONARDO SExcellent service by all employees
HERIBERTO MThe only thing that was okay seemed to be the security features. The access wasn’t great and the location was awful… Having to take boxes on a cart from outside then down a long hallway, then downstairs and around the corner then back upstairs was terrible. Storage facilities should have easy access to storage units from the outside. I didn’t enjoy this experience at all! I would give it a 1 out of 5. I couldn’t even get an appropriate parking spot. I had to park down the street and worry about getting the car towed… Very small parking lot!
Kiandra M | First ImpressionsI need a unit with longer hours.
MARIA V | First ImpressionsWonderful customer service, great clean equipment
Soledad RBetter check the vehicles, inside & out. The service at the counter was truly very good and attentive.
CARLOS PWonderful UHaul
DYLAN C | Overall ExperienceHelpful and polite kids at this location. The dropp off was fast. Great costumer service. Thank you.
Zilanda DWhen I arrived I was notified that my rental had been given away and there were ZERO cars available. The only vehicle offered to me was one that I was told required a $1,000.00 deposit, with almost zero information given. As a result I had to find another u haul store 25 minutes away. Horrible experience
Andrew BDeje algo en el camión entrene a recoger el recibo no encontré mis audífonos
Vilian GBeri gut
German ZTodo esta bien 👍
Rubier OI'm not the type of person to write reviews but I had to do it today. I received a call from uhaul dispatch this morning that the trailer I rented at a U-Haul location was not available and she provided a new location. The U-Haul dispatcher was very friendly. She even went out of her way and left the trailer at the $29.95. So when I arrived at that location to pick up the trailer first thing they told me you have to park outside. Outside mini the street. So I walk into the office to pick up the trailer. The manager said someone will be right with me. So throughout the transaction process with the individual that's taken care of me. I tell him that the U-Haul dispatcher told me that she was going to leave the trailer with the ramp at the 29.95 price. So that's when the female manager tells me the U-Haul dispatcher has no control over my U-Haul I set my prices. I said okay. So throughout the transaction then she tells me and you must bring the U-Haul trailer back at this location with an authority. It was too early in the morning to confront her and tell her that she has no customer service experience whatsoever. The individual that was helping me p was more professional than her. So I pick up the trailer and take off. After I completed my job with the trailer. I go back to U-Haul location I'll pull in and tell the individual outside if I can go inside and use the bathroom. He tells me- I need to unhitch and then you need to park outside before you use the bathroom. I've been in business for 24 years and have been renting from U-Haul for over 18 years. You will never see a bad review from other locations in my record. I devote my business to providing the utmost customer service experience with a WOW affect. My employees also do the same. The individuals working at this facility need to be trained with customer service starting with the manager. I will never rent from this location again. I would rather drive another 5 to 10 miles and pick up my truck or trailer at another location. Thank you Miami Furniture Assembly Svcs LLC Walter Renesto
Walter RI still not clear about how much money I paid No mails
Jose CNothing👍
BEVERLY RI am very happy with the service,also the manager and all the staff are very professional.
gueirlmo gFlawless, from start to finish! This team goes above and beyond for their clients
Aladino RMenissa the manager was awesome, the rest of the crew, excellent performance, the attention was really good, but one person Dennise she need to work a little with her customer service manners, the rest I can’t complain
ERICK MGreat service
Jose LWOW!!! Mnessa and team are always excellent and consistently improving their store and fleet. I rented a truck and it was brand spanking new!! It had only 2800 miles on it total!! It was super clean, and fancy inside for a truck with LCD display, a little TV type screen in there and all that stuf!!. I'm in it like, dang this is newest vehicle I've ever drove in my life....and it's a U-Haul!! LoL
michael rFriendly customer care, however I had scheduled a 10x10 storage, but when I arrived it wasn’t available, so they gave me a smaller one and I had some problems stowing everything.
Fernando AGreat customer service and staff. clean place, I booked my uhaul online, got there, and was served in a timely matter.
Odalys MA/C on 26 foot not working
RENE GNo complaint
PHILLIP J | Overall ExperienceAmazing experience!
Giulia TKeep up the excellent work a great team
Chi LExcellent Customer Service! Super Professional GM, the Staff is very nice and helpful.
Jaclyn BI have been to several U Haul Renta locations , but this location is the BEST! I made reservations and my truck was ready, cleaned, gased up, customer service was awesome! Processing time was about 10 minutes! I recommend this location to everyone, you will not be disappointed!
Gloria JU-Haul was very smelly & the visor had something that look like mold
Leihona EAll of the staff is wonderful and went above and beyond. My favorite standouts are Menissa and Jose.
Donette M | First ImpressionsThis location is excellent!! Friendly and Professional, Minessa and her team are always on point and ready to roll you out in whatever rental you need!!
michael rAlways a great experience with this team
Aladino RGreat customer service and professional work!
Erica Cone of the best places to rent a good uhal I will return soon
Noel GThe same thing as you did for me.
Lasalle wEquipment rented were at separate locations. Would be better to make one stop.
Jaime MExcellent Customer Service
HEBERTO RVery un polite, and disorganized
Maikel RManaging team is awesome.
liam a | Overall ExperienceI felt good having my belongings in a safe and secure place with no worry at all.
Hodges B | Overall ExperienceRan by a bunch of kids, no customer service. No Dollie’s or carts to move your stuff from your vehicle, no parking or pull up access. Multiple code gates for 1 door?? The worst run and accessible storage I have ever been to. If I’m going to pay $180 a mo th for a box, I have many other storage facilities to choose from. This would not be the one.
Timothy B | First Impressionsthere were no carts available to carry stuff
issiac s | Overall ExperienceMy water mug went missing after they told me that they would keep it for me at the front desk. It would be nice to get a replacement
Meliton G | Overall ExperienceI was looking for a dolly to get my stuff inside the unit I couldn’t find and when I asked representative at office, they didn’t make sure I get one, finally I unloaded the van barehanded, without dollies… Other storages always have dollies available for customers.
JOHNSON M | First ImpressionsMy stuff was stolen out from my unit and I can't claim my belongings.
RANDOLPH R | Overall ExperienceSo I got an Uber there and I had all my items in the Uber But the wan at the front desk was moving so slow literally just taking 15 to 30 minutes per person an hour an a half went by for 3 people it's like people in Miami are retarded idk..I came in with an online move in. And I ask if I can get my lock..and she just kept staring around the room. So the Uber driver ended up throwing me out of the car on the side of the road with all my stuff..it's disgusting how you can't do anything in miami without someone who really doesn't deserve the job getting in the way creating an issue and suddenly you lose your unit or like me your standing out side with all your stuff ..people could've stolen it..like whoever that little Tabatha girl is needs to be fired..
trevor f | Online Move InManager was very nice and very helpful as well, I will give her a 5 star all day long !!!!!!!!!!
Barry H | First ImpressionsThe storage have RATS infestation problem. I have an issue were rats were found inside my storege room. My wife was the only one dealing with the storage, she have health issues. Sinse the issue was create by them I request help from the manager. I ask if some one from the facility can help her, and they say NO, They told me she have to take out everything out by her self, inspect what was damage and them make a claim, and put everything back again. The issue was created by the facility for poor pest control practices, WHY THE CUSTOMER NEEDS TO DEAL WITH SOME ISSUE CREATED BY THE FACILITY, SPECIALY WHEN THE ONE VISITING THE FACILITY IS A WOMAN. Also some times She trying to walk from the room to the lobby to buy some supplies, and one of the employe make her go around from the outside of the facility to acsses to the customer service area. DID you call these Good Customer Service? I am not. I have to through out a lot of things, sence it was evidence of RATS escrement and orine. This was not a rent for a couple of month, I rent the facility for entire year, and it was very expense compare to some competitors that I found after I make the deal. NEXT TIME I WILL NOT RENT A STOREGE WITHOUT VERIFY COMPETITORS AND DEFINITLY NO WITH UHAUL. Sincerly Carlos A Mercado
Carlos A | Overall ExperienceEste local siempre está limpio y el personal es muy calificado excelente
Karla H | First ImpressionsNo me recuerdo el nombre de la muchacha que trabajo el Sabado 8 de Octubre por la mañana fue maravillosa.
santos g | First ImpressionsGracias por sus servicio y la amabilidad de servirnos gracias
RUPPERTO R | Overall ExperienceMuy bien todo y conveniente el acceso a las instalaciones
Ricardo C | Overall ExperienceEl personal de servicio son excelentes siempre ayudando en todo
omar d | Overall ExperienceThanks for everything Y’all the best
michelle b | Overall ExperienceThe staff was great and l never had any issues.
DEBORAH P | Overall ExperienceThanks guy good service
glenda w | Overall ExperienceVery helpful staff.
Scott H | First ImpressionsThe owner was very nice and well-mannered.
CHEIMA K | First ImpressionsPersonal is excelente
glenda w | First ImpressionsTo Clarify a few things, first the young lady who attended to us was not very informed on all the storage protocols of the facility, like the Uhaul rep in Tampa who provided insight on all the offers, once I pick up my truck. Their a corporate facility and they offered certain deals and I was told most corporate facility should also honor the same deal. Was willing to pay for the entire year, but was not given any incentive to do so. Now the two young gentlemen upon my return of the truck were more helpful.
KIRK G | First ImpressionsThey charge me a late fee and send a reminder o f the late fee but not when the due date was closed how convenient. So I found a new storage and cheaper near the area and brand new facility. And I was informed if I wanted automatic payment which at U-haul they never offered, And their prices are extremely high I only used them for 1 month because that was the only storage available.
KARLA G | Overall ExperiencePor lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese no
LILAINE B | Overall ExperienceWe checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.
Lissa O | First ImpressionsUnlike other locations I didn’t have to worry about not getting a unit after I called ahead
PHILLIP J | First ImpressionsI love the staff you have there now Mr Greeg, Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it. So everyone be blessed 🙏🏽until I see you again 😃😇.....
ANGELA G | First Impressionssimple excellent help fully gentleman at office attendance
ROBERTO M | First ImpressionsMalisisimo y muy mal trato no te ayuda y hablan en muy mala forma
LILAINE B | First ImpressionsThe girl and the guy were fantastic with helping me
Artis P | Overall ExperienceOne of the staff members called my friend the N word.
HIRAN A | Overall ExperienceBien 👍.
Rosa g | First ImpressionsThere were roaches in the storage unit when we opened it.
Sana A | Overall Experiencela mejor atención al cliente la tiene.ese personal muy atentos y amables ...
fidel p | First ImpressionsNone.
Soskia P | First ImpressionsParking is terrible. 2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy items
Luciano P | Overall ExperienceExcelente servicio de todas las personas
Alejandro S | Overall ExperienceTodo estuvo bien lo único malo que el almacén tenia ratones
Yanier S | First ImpressionsThe staff are super nice 👍 the manager gregg is awesome and humane really easy to identify with! Thank you so much!
Claudia I | Overall ExperienceVery good team there
Alejandro S | First ImpressionsThe manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.
David H | Overall Experienceme atendieron muy bien
PEDRO A | First ImpressionsEveryone is very helpful and courteous.
Linda P | First ImpressionsThe staffs there are very helpful and friendly.
Diane G | Overall Experiencemice got to my stuff
Eleida D | Overall ExperienceThank you for your service.
Joaquin S | Overall ExperienceMenissa was excellent!!
Adriana R | First ImpressionsStaff was amazing
APRIL M | Overall ExperienceExcellent Team Work
Carlos B | Overall ExperienceThanks. I enjoyed my uhaul journey and I will come again.
OLLIE B | Overall ExperienceThe staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.
ORCHADIA M | Overall ExperienceGood
Andreina R | Overall ExperienceEveryone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.
Anna G | Overall ExperienceEveryone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professional
desiree b | First ImpressionsThe service in this place is excellent!
alex h | Overall ExperienceThe two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!
alex h | First ImpressionsAlejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free stora
Krista G | First ImpressionsAlways a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn’t recommend ot even to my worse enemy.
Jacqueline D | Overall ExperienceEveryone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.
Hakim A | First ImpressionsThe person was great and very helpful
Bessy H | First ImpressionsExcellent staff and professionalism!
Edward B | Overall ExperienceEverything was great
Orlando A | Overall ExperienceI had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want to
angela b | Overall ExperienceMe gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco harto
Julixa G | ReservationPoor customer service
LUCY L | ReservationMy worst experience. It was a nightmare. I would never recommend uhaul.
LUCY L | ReservationGREAT SERVICE AND DEALS
AHMED C | Overall ExperienceI’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my mo
omar p | Overall ExperienceThe staff was very helpful and attentive to our needs
Dantravia J | Reservation