Customer Reviews for U-Haul Moving & Storage Of Millington

Rating:

5.0

Make sure the Manager: Ms. Tee Hurt, (I believe was her name), of your Millington, Tn. U-Haul outlet is kept in employment. She, by all measures is far above "Excellent" in respect to professionalism, customer service, and common-sense courtesies. I could not have been more impressed. Thank you again Ms. Tee.

Rating:

3.0

I was told there were no trucks available I went outside and looked on line for another location it allowed me to make reservations at the same store I was at and I thought that was odd. I went back in to see if that was correct and she said yes and gave me the truck. Why not just let me rent it? Nobody checked the truck before I left. I just took pictures of everything including the gas hand. When I brought the truck back it showed I owed on gas. I had proof it was under 1/4 a tank when I got it and I brought it back on 1/4 a tank. The truck was super raggedy. I was scared it was gonna break down. Plus it was no gas in the truck. The general mam checking us in was so nice and professional but the lady that let us rent the truck had a bad attitude.

Rating:

5.0

The staff was very friendly and professional! Great experience!!

Rating:

5.0

Was not Plz'd that Military Discount was not available to all veterans... especail since we use your services frequently

Rating:

2.0

The page to return the truck does not work well, it made me waste almost 2 hours to enter it, it only says error

Rating:

5.0

I was more than pleased with my experiences at U-Haul. Tee, was very helpful, knowledgeable and kind. She, as well as, the other customer service representatives went above and beyond to make sure my experience with U-Haul was very pleasing. I would HIGHLY recommend this U-Haul location to ANYONE!!!!

Rating:

5.0

The staff was very friendly and knowledgeable.

Rating:

5.0

Kevin is very professional and the best part is that he remembers me and knows what I need The store is always clean the vehicles are always clean and rest I alpine excellent customer service and will recommend this location to all my family n friends n thanks Kevin for a great experience

Rating:

5.0

Tee was very helpful.

Rating:

3.0

Inform the customer that the vehicle they requested would not be available before pick up. Luckily my assigned vehicle was larger than necessary. However during the middle of my move I received a text message changing my drop location. I had to call uhaul support to get that straightened out which took half an hour. Luckily they were able to switch the drop location to what it was supposed to be originally.

Rating:

5.0

Great customer service!

Rating:

3.0

The check engine light was on making the ride a bit unsafe.

Rating:

5.0

Tee Hunt and her staff provided excellent customer service. I have had two boxes in storage at the Millington, TN location since 2021 and anytime I have needed to access them, there are always ready for me. I have just cleared out one on my boxes and it took several trips to do so but finally yesterday 2/13, it was cleared, U-Haul (two bags of blankets unopened and 25 more) were counted and noted on my paperwork. My goal is to clear out the other box at some point this year but I know my items in storage at this location are secure and weather proofed. I will always recommend U-Haul to anyone who needs moving and storage needs. Tee and her staff should be commended for all they do!!! Sincerely, Daphine Tate Mooney, 02/14/2024

Rating:

4.0

The service was outstanding and informative Kevin was very polite and easy to get along with his knowledge is comforting I have been dealing with your company for years and I would have to say the team now At Millington location is spot on

Rating:

2.0

I ordered an appliance dolly over a week prior to my rental date. When I went to pick it up with the truck, the employee told me they had not had an appliance dolly for over 2 weeks. How can you offer something you don't have? Really left me in a lurch.

Rating:

5.0

The person that helped us was extremely helpful and friendly, definitely 5 stars for her!

Rating:

5.0

Smooth, easy, quick transaction.

Rating:

5.0

Customer service was great. The manager was very thorough.

Rating:

5.0

Great service at this location

Rating:

5.0

Keep up the customer service 👍🏿

Rating:

5.0

I rented a pac of blankets and never used them would not give a refund for something that I didn't use.

Rating:

1.0

Please use professional development courses to train headquarter office staff in how to deal with customer complaints. The individual I spoke with on the phone was quite rude when I registered a complaint regarding my reservation. As a business owner I would not use the ton with my customers your agent did with me.

Rating:

1.0

Fire the young lady behind the register. For starters she stinks of pot. Second she is rude to customers. Three she implied I was broke because I turned down the rental insurance like I must be broke because I didn’t put the 8 dollars insurance. Totally unacceptable to treat a customer who’s done business with y’all for over 15 years at this location.

Rating:

5.0

Thank you c c for quick pickup service and help. Mr James on check in will use this location again m

Rating:

3.0

Millington was fine. The 370 Union Ave location in Memphis where I picked up my truck has a little work to do. Josh was wonderful in helping me and letting me know the truck I needed was ready early. Although the truck was there, whoever is supposed to clean them must have been off. Truck reeked of weed and the windshield was so dirty I had to pull over and clean it.

Rating:

2.0

the truck i got was in need of repairs lights were not working right brakes bad ~steering bad

Rating:

1.0

Called 15 mins before pick up to say they don't have any trucks at all after booking.

Rating:

2.0

Had to wait an hour for person to arrive.Piss poor way to operate a business

Rating:

5.0

Pickup and drop off was a breeze. Always great to work with millington staff.

Rating:

4.0

Had tail light out but still used the equipment and worked great It was just tail light was out on one side

Rating:

3.0

Closed storage unit on 10/14/2023. Paid 2 months, did not receive remaining balance. I

Rating:

5.0

Timely and good service.

Rating:

5.0

I was a couple hours late on drop off, overall, charge was adequate.

Rating:

5.0

The best part of the UHaul experience was the customer service I received from Tee Hurt @ the Millington UHaul store. She worked with my schedule to get my 4 UBoxes individually self delivered. She addressed all my concerns immediately. She was very pleasant and professional. Top job all the way, thanks to her.

Rating:

5.0

It was confusing the computer went down a few times. Also I am not happy with the situation. I called 7 times trying to get this resolved. I was told one thing and they over charged me. I have asked to get this resolved but no luck.GK Griffin

Rating:

5.0

Service is great. The women running the front of store are nice and friendly and very helpful.

Rating:

1.0

Start by being fair and honest with your customers. You expect us to return the vehicle the way that we got it; so you should keep the same standard. You refused to refund me for the extra gas leftover when I returned the truck. You should respect your customers enough to not take advantage of them and mistreat them.

Rating:

5.0

Very friendly and helpful!

Rating:

5.0

Excellent service. I wouldn't change a thing.

Rating:

5.0

Keep up the awesome work you guys

Rating:

5.0

Nothing both employees were very nice and helpful...Thank them both for a great experience

Rating:

5.0

The lady that helped me was excellent!!

Rating:

5.0

Staff were amazing

Rating:

1.0

hire a manager with a heart of compassion for customer service and understanding of others and communication with good paying people that been renting from UHAUL fir over 4 decades but pray to good i never have to our atleast never again from this Millington store

Rating:

5.0

Marla is a gem. She is so friendly and customer-service oriented. One feels taken care of when she serves you.

Rating:

5.0

Mui buenos servicios al cliente

Rating:

5.0

Customer service was great by

Rating:

5.0

I just want you to know that I left my father who is deceased Bible in your U-Haul truck and they were kind enough to call me and let me know that I had left it plus they were willing to bring it to me or hold it until the next day I really appreciate this not many people would take the time to call someone to let him know something that meant a lot to them was left behind thank you again

Rating:

5.0

I'm 74 years old I was moving and with my granddaughter I needed a dolly the young lady was sick and didn't feel good that waited on me at U-Haul the dolly was very heavy did she offer to help me get it into the truck no no no no

Rating:

5.0

Great customer service all the way around.

Rating:

5.0

We’ve used this location several times and have been impressed with the service every time. Marla has helped us several times and is a model of dedication to great customer service and efficiency. All of the other employees we have encountered have also always been polite and efficient. Clean store and always clean vans and trucks.

Rating:

5.0

The return in Millington was smooth and easy as can be!

Rating:

5.0

James is awesome.

Rating:

5.0

Marla was great to deal with, she was knowledgeable and helpful

Rating:

1.0

Charges for 24 hours when turned in 12 hours first use Then I ask if I had it extra days if that was okay. I was told yes. Then this morning I was messaged saying we didn’t reserve the truck. I did online. I was told the truck was rented out at 9am. How was the truck rented out at this location if I still had it. I have the messages

Rating:

5.0

Tee was awesome & helpful! Thank you.

Rating:

1.0

The computer process was very difficult and time consuming. The transaction had to be done several times before it was complete. However, the employees were very helpful and apologetic for the problems.

Rating:

5.0

Very helpful all the employees at the millington Tn. Location.

Rating:

5.0

The Millington team provided OUTSTANDING customer service!!! Although, I submitted my application online, I called the location and Ms. Hurt and Mr. Malone stepped me through the application process over the phone. The OUTSTANDING service didn’t stop there, Mr. Malone continued to provide OUTSTANDING customer service when I arrived to accept my unit.

Rating:

5.0

I can’t remember her name but the young lady on the phone was very helpful and friendly. Called and spoke with her Saturday morning December 10.

Rating:

5.0

Thanks. This facility is great! Clean, convenient with friendly, helpful staff.

Rating:

5.0

Great service

Rating:

5.0

I reserved a 26 foot U-Haul in Clarksville Arkansas a week prior to needing it, when I got there a week later to pick it up they had given it away to another customer. I had to settle with a 15 foot U-Haul and was given the option to rent a trailer to tow behind. I declined. The staff at the Millington Tennessee U-Haul were awesome, very friendly and overall great. After I found out not everything was going to fit, the staff let me keep a few items in the front so I could come back later that day and pick the items up. The staff offered me and my 6 year old water when we were done, I really do appreciate that considering it was mid July. Due to the Millington Tennessee U-Haul I will be renting from U-Haul again for any of my moving needs. Thank you to the Millington Tennessee U-Haul staff, I hope you will see this and know that I really do appreciate all your help and y'all are fantastic. Have a blessed day. It was T and her lady that was working the front desk on July 11, 2022. Thank you again.

Rating:

4.0

Yall did great we had hard time cause we worked all time trying stay ahead we fell behind then tried playing catch up fileing taxes so can get yall all pd an get everything to house ty for working with us yall are great

Rating:

3.0

We rented a storage area but it wasn’t big enough but could get into it anyway .

Rating:

5.0

Mr. K. Lindsey was so very helpful. He really helped me during a very stressful time and was also very polite. Thank you Millington store!!

Rating:

1.0

The unit was tiny and dark. It was weirdly shaped being under the stairs. There were bugs everywhere. It didn’t feel cool like other climate control places I have used. The first guy when I checked in was rude and refused to honor the online price I was quoted. The 2 people working during check out were very friendly and nice.

Rating:

5.0

The staff was super in checking in. Cara went extra mile and printed out directions for me because my phone died. I am new to the area. Only problem was when picking up the truck and car transit. The transit wasn't there. I made my reservation a month ago. I was promised that it would be there. Had to use the car dollies. I was charged for the car transit. This needs to be refunded.

Rating:

1.0

I had paid for 24hour access and I was there about a week maybe and 2 of those nights I was back and forth still bringing things and getting things cause that's why I paid for 24 hour access and they said I was living there when I was not I in fact was staying at the hotel across the street also they said I was tripping the alarm and why when its 24 hour access does the alarm trip and then i explained to the manager she then said ok I understand I said I am very sorry I am a very respectful person I meant no disrespect if I offended someone I just assumed with me paying for 24hour access that meant I had 24 hour access I didnt know there was a time limit then the manager said I'm sorry my employee yelled at you I will handle that and I said do I need to move my stuff she said no everything is fine so then I left and then an employee by the name of Kijaun the same one that sold it to me asked me to meet him up there the manager said for him to come in on his day off and terminate my storage unit so I said well she told me I was fine I did not have to leave so I then got off the phone called her back her name was T and I asked her again do I need to come and clear my storage I need to leave she said no everything is fine I then said well Kijaun called and said you wanted him to terminate my storage she said no your fine she said he probably just wanted to talk to you so I called Kijaun back and said someone is lying and this is very bad business so he showed me the messages it was the manager lying looking me the customer dead in my face and lying and now I have all my stuff just sitting out there like it's a free for all until I can get there to get it it is the Uhaul in Millington Tn I will never send anyone there not even someone I cant stand and I have been trying to get a hold of someone to do something a bout it cause I really want to talk to a lawyer and if my stuff is stolen or messed off in anyway I will

Rating:

3.0

I was quoted a price online and have an email with the price. When I got to the facility to sign the price given me was higher. I showed him my email with the quoted price and he acted like he could care less and was not willing to even explain why it was higher. He was not friendly at all.

Rating:

5.0

Need more people to help customers. Only one person working every time I’m there. Wait was a bit long.

Rating:

5.0

Wonderful place to store anything, clean, well lit, super friendly staff. I will use U Haul again in the future when I need storage.

Rating:

5.0

Mrs Marla was very helpful and professional. She was understanding to my needs and took care of me.

Rating:

1.0

My unit had massive leaks that damaged my property. The staff was friendly and helpful though.

Rating:

4.0

I have been using a Uhaul Storage facility for the past 12 years. The staff is always friendly and professional and I love the fact that I can store my belongings in an inside climate controlled room.

Rating:

5.0

Tee and her team are TOPS!

Rating:

5.0

Kijuan Lindsey was the young man that was working the day I was in your facility. Let me tell you, this young man was slammed with patrons. This was the weekend we had snow. He had a line outside backed up to the road for propane and about 8 people inside wanting and needing other stuff. Kijuan, was superbly and genuinely polite- smiling and calm. Excellent at his job. I tell you this young man needs a raise to do All that he did. It was crazy that day.

Rating:

5.0

FRIENDLY, PROFESSIONAL, & HELPFUL!!! I cannot say enough positive things about this storage facility. I used this location to return a uhaul trailer and temporarily store my items while doing a military move. On three occasions the staff stayed open late to accommodate my needs and even assisted me with moving heavy items. Additionally, they changed my reservation multiple times and found me a larger unit closer to the loading area. I will always recommend this location and uhaul will be my first choice in the future because of my experience.

Rating:

4.0

N/A

Rating:

4.0

fix potholes

Rating:

4.0

fix potholes

Rating:

2.0

Fuel gauge upon delivery was below 1/2 tank. It was raining very hard 3 1/2” that day and didn’t notice paper work showed 5/8 on fuel gauge. It wasn’t a small mistake to notice almost a quarter tank difference in fuel. I would never recommend this below average dealer

Rating:

1.0

I would probably still be using your facility, but about 6 weeks ago, one of your employees, James, lied to me in regard to a truck we had reserved. In fact, he lied at least three times. We ended up getting a truck at another U-Haul. It has taken this six weeks for me to find the time to get another storage unit. I will never use the Millington U-Haul again.

Rating:

4.0

The only negative I have to relay is the fact that I called to inform U-HAUL that we were removing our items and when I called the associate placed me on hold and I was left on hold until they closed! No one ever came back to the phone...same occurrence the next morning, I was placed on hold for 36 minutes hung up called back & she admitted to forgetting about me!!! Totally unacceptable and RUDE.

Rating:

1.0

I did not give authorization for my ex husband to empty the storage unit and found out they had stole all of mine and my children’s belongings.

Rating:

5.0

I was very surprised on how the staff was friendly and courteous. They all worked very good with each other.

Rating:

5.0

The staff was the best. Great location and just good people!

Rating:

5.0

Awesome

Rating:

5.0

Professional, efficient and pleasant

Rating:

5.0

Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Thanks

Rating:

5.0

No comments no complaints

Rating:

5.0

no issues

Rating:

5.0

Our representative was pleasant, kind very patient and was concerned about our needs.

Rating:

5.0

I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Rating:

5.0

Great

Rating:

5.0

Excellent

Rating:

5.0

The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

Rating:

5.0

The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

Rating:

5.0

The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

Rating:

5.0

Great storage unit!