Customer Reviews for U-Haul Moving & Storage Of Brandon

922 reviews

1111 E Brandon Blvd   Brandon, FL 33511
(Propane available at 377 W Brandon Blvd, Message store with cust. info to coordinate propane pumping.)

(813) 699-5166

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(813) 699-5166

1111 E Brandon Blvd
Brandon, FL 33511
(Propane available at 377 W Brandon Blvd, Message store with cust. info to coordinate propane pumping.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

BRANDON B 
Rating:
5.0

Customer did not leave a comment.

Keisha B 
Rating:
5.0

Customer did not leave a comment.

Jaylon S 
Rating:
5.0

Staff is great

Alec P 
Rating:
5.0

The truck had a vibration coming from the front, like the wheels were out of balance. Other than that, everything else was good.

Scott H 
Rating:
5.0

Customer did not leave a comment.

Wesley W 
Rating:
4.0

Make sure their is gas in the truck.when I picked it up on Tuesday morning ,I had to stop and put gas into it before I reach my destination.. the gage read almost empty. I better not get charged for that.

JOEL D 
Rating:
4.0

Have a team member with more computer software knowledge about stored u box delivery to the customer home

Luis R 
Rating:
1.0

Everything about this location is abysmal. I spent 7 HOURS arguing with these people, including the manager Rose, because they refused to deliver my ubox on my paved driveway. They said they could only drive on paved roads, so after I sent photos and even explained to them IN PERSON that I do in fact have a paved road, they just continued lying, saying that since I don’t live in a subdivision they will sink 3 inches and will get stuck. These people are absolutely insane. You can’t make this stuff up. I will end this by saying Candice was extremely helpful. Thank you so much, Candice! And the woman who delivered my ubox (I’m sorry, I don’t remember your name :/) was also amazing. Everyone else needs to be fired! If you need to use this location BEWARE.

Justin B 
Rating:
5.0

Customer did not leave a comment.

Dennis G 
Rating:
5.0

Customer did not leave a comment.

Markia W  |  Overall Experience 
Rating:
4.0

Very friendly staff.

David C 
Rating:
5.0

Front end staff was great and the only reason I left 5 stars. It's a rental truck, one doesn't expect many frills. It was clean, got me from point A to point B with no trouble. i was slightly taken aback by the lackadaisical young man who was to deliver the truck in the parking lot. Seemed he was more interested in taking selfies than getting the equipment to me. Kind of a downer. I guess I'm still getting used to the seeming lack of work ethic and give a care demeanor in some of the Gen Z clan.

David R 
Rating:
4.0

Everyone was knowledgeable, and friendly.Moving can and is stressful,I had help throughout the whole process.

Darcy W 
Rating:
5.0

Friendly staff and very helpful

MARISA P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin C  |  First Impressions 
Rating:
3.0

The employee that completed my transaction at the counter was amazing! The two young men working the lot were terrible. One with his pants below his underwear told the counter lady he was "on break" when she asked him to pull the trailer. It was 9:00 a.m.! The second was sitting in the back of the lot at the trailer playing on his phone. I stood at my truck for about 10 minutes waiting for someone before driving to the back of the lot and finding the trailer.

Tony M 
Rating:
5.0

Always clean very secure. Prices are better than other places.

CHERYL P  |  Overall Experience 
Rating:
5.0

Stay as is!👍🏿

Latif A 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R 
Rating:
1.0

Worker did not tighten the tongue attachment and it actually fell off while I was loading my motorcycle. In addition, he smelled like weed.

Michael H 
Rating:
5.0

Customer service at check in was excellent

melanie s 
Rating:
5.0

I can’t think of anything I would change to improve the service at this location. We were treated like VIP as soon as we walked in. The customer service was excellent!

KATHERINE B 
Rating:
5.0

Repair and clean equipment.

Jose G 
Rating:
4.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

rick r 
Rating:
5.0

Customer did not leave a comment.

WAYNE V 
Rating:
5.0

Wanted to mention how helpful Ramona was during my time there. The serval time I dealt with her she was very kind and helpful. Was such a a pleasure !!!! Five stars

ERNEST M  |  Overall Experience 
Rating:
5.0

nothing, everything was great

Kerry Z 
Rating:
5.0

Appreciated there patience and very attentive. Thank you!

Leticia R 
Rating:
5.0

Customer did not leave a comment.

Fred K 
Rating:
5.0

Need to let customer know to wait to leave until he gets the email to check the truck.

Steven H 
Rating:
5.0

Customer did not leave a comment.

Yunier R 
Rating:
4.0

Customer did not leave a comment.

Adam H 
Rating:
5.0

Customer did not leave a comment.

willie g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kathren g 
Rating:
5.0

Every one is so helpful and friendly! I keep coming back to this location for Friendly and fantastic service!

ROBERT H 
Rating:
5.0

I book a pick up truck not a small truck but I got to do what I needed to do

maria r 
Rating:
5.0

Great friendly service.....

CHARLES G 
Rating:
1.0

Customer did not leave a comment.

ShyAsia S 
Rating:
5.0

Michael and his staff provide excellent service from initial rental to truck return.

GARY H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
5.0

Nothing - staff very courteous and professional, thank you!

Lawrence M 
Rating:
5.0

Ryan was very helpful and went over and beyond to assist me.

Shakira R  |  First Impressions 
Rating:
5.0

This location off Hywy-60 is the only location I rent from. I absolutely love seeing & visiting with small talk with everyone that works at this location ("if their not busy!"). Michael (the manager!), Isha, & Chadwick are the "A-Team" when it comes to customer service & making you feel welcome. Thanks guys, you are ALL THE BEST!!!!

TAMMY M 
Rating:
5.0

Customer did not leave a comment.

Mauro G 
Rating:
5.0

Thank you Ryan went beyond my expectations I definitely will be back .

Aracelio N 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

We did the self service and that was extremely easy.

Matthew S 
Rating:
1.0

My storage unit is very very very small. And the price for my unit is very very expensive. It's not worth the price. Y'all have to do better than that when it comes down to good unit for a good price.

Quanta V  |  First Impressions 
Rating:
2.0

The staff at this location are unprofessional and rude. I've done business at this location twice now and both times experienced the same treatment. Just awful customer service.

David R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dorothy r 
Rating:
1.0

The customer service at this location is just awful. The staff are unprofessional and rude. The equipment is old, broken and unclean. I've done business with Brandon U-Haul for many years, and the experience now is night and day different. I'm very disappointed with the level of disrespect that I have received at this location on two separate occasions.

David R 
Rating:
4.0

Better understanding when returning vehicles, going online and ect.. too tired to be doing all that. Not friendly when returning. Ms Covette was a sweetheart assisting me getting the truck, and very professional.

Tammy R 
Rating:
3.0

Customer did not leave a comment.

Allison H 
Rating:
5.0

Completely satisfied with overall service, thank you.

Marisa P 
Rating:
5.0

Ethan wa great! Great service and customer skills

Marilyn G 
Rating:
5.0

Hello UHAUL Corp/Leadership: Hope all is well. Just want to send out my appreciation for Mike Powell, the general manager at this facility and his team for an outstanding job. Excellent professional service, happy team, everyone was very helpful and friendly. Thank you, Lu

Lu P 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Everyone I came in contact both Springhill and Brandon were very friendly, very helpful. The kindness I received was overwhelming because I was in a very emotional state. That goes along way when someone like myself needed that kindness.

SUZANNE J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BETTY V  |  Overall Experience 
Rating:
5.0

Everything was great

DAN J 
Rating:
5.0

Customer service was excellent! Trailer was clean, had a loose marker light but the gentleman at pick up handled it. Lots of room to turn around if you rent the big stuff, great place!

Paul V 
Rating:
5.0

Customer did not leave a comment.

Charles F 
Rating:
5.0

Michael and his Uhaul team were a great help in solving my storage needs

MIKE S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley K 
Rating:
5.0

One rep had me at 5 boxes, second rep said I needed 10. Took 6

George Y 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
1.0

When I got to the location the 3 employees were too busy goofing off. No one called to let me know that there was no appliance dolly. I would have went to a different location. They handed me the key and said “I pulled the truck up” no verifying the mileage or the gas. I thought nothing of it until I went to return the truck and noticed that the mileage was WAYYYY off. So I checked the tag, and equipment number and they were different than what was on my paperwork. I tried to call the location but they were already closed. I called customer service and they were snotty. “Why didn’t you call us sooner?” Ummm because I just noticed it when I returned the truck???! The seal on the bag on the inside of the truck was already broken, there was blanket taken out and just tossed into the bed of the truck. I better not be charged for that. I rented a set of blanket from this location on my own. The paperwork said the truck had 196,000 miles…. The truck had 174,000. Se clearly I didn’t drive negative miles… that’s impossible. Worst uhaul experience I’ve ever had.

CORTNEY F 
Rating:
5.0

Customer did not leave a comment.

Carlos S 
Rating:
4.0

It would help if you had more personnel to make the renting process faster.

Hector B 
Rating:
5.0

Get more customer service personnel to check clients in so the wait time is not too long.

Paulina M 
Rating:
5.0

Your rep was very polite and even extended my drop off time

Elizabeth B 
Rating:
3.0

Employees need better attitude

alex c 
Rating:
3.0

A little understaffed and under trained. Wait at the counter was 15-20 minutes. Upon returning no instructions as to what to do after the return. I was told where to park the trailer I rented after I hunted someone down .employee unhooked the trailer and walked away. I returned to the office and there was four people waiting for help at the desk and only one employee. I didn’t want to be rude and cut in front of everyone else but after another 10-15 minutes. I Finally asked is there anything I have to do after returning the trailer

Douglas J 
Rating:
4.0

$488.00 for a one way rental of a 6x12 trailer is a little steep for only using it for 3 days seems a partial refund should be expected and NO veterans discount is another down fall for uhaul espically saying how they support the military. Think I may look into other alternatives if I mo e long distance again.

William L 
Rating:
5.0

All employees I encountered were courteous and professional.

ROBBY M 
Rating:
5.0

Tire pressure was low

Michelle S 
Rating:
5.0

Customer did not leave a comment.

Katelyn B 
Rating:
4.0

No comments

Marvin G 
Rating:
4.0

Customer did not leave a comment.

Barbara A 
Rating:
2.0

My moving helpers on 2/22 were HORRIBLE!!! Items were just thrown in Ubox without any order or uniformity. Because of the poor packing, I had to purchase an extra Ubox. Upon arrival several items were broken due the way they were thrown into Ubox. Movers didn’t use any furniture pads. Pads arrived still in original packaging. Also U haul did not have a forklift driver on the day of my move, so the wait was over 3 hours to load the boxes. Very disappointed

Erica L 
Rating:
5.0

Customer did not leave a comment.

TRACY L 
Rating:
5.0

All staff members were helpful, Chad, the manager was superb.

Theodore L  |  Overall Experience 
Rating:
5.0

The best

hugo p 
Rating:
5.0

Customer did not leave a comment.

juan t 
Rating:
5.0

Customer did not leave a comment.

GRADY G  |  Overall Experience 
Rating:
5.0

Good

Diedra L  |  First Impressions 
Rating:
3.0

Yes, location was good, but the app to check in or check out was TERRIBLE! I tried to check in, ended up going inside and waiting in line was faster. Tried to check out and it messed up, lost my reservation! What a pain!! Never will try the app again.

Amanda G 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Customer did not leave a comment.

Roland B 
Rating:
5.0

Customer did not leave a comment.

William W 
Rating:
1.0

Customer did not leave a comment.

Rhonda E  |  First Impressions 
Rating:
5.0

Signed up for a truck online, description helps with what size you may need, entered store on the day I requested and had a nice gentleman help with the final steps. I was out the door in minutes, returned the truck at the time I said, entered some information online from my phone, dropped off keys and went home happy with the entire transaction. Would highly recommend to anyone that needs a UHaul .

Charlene U 
Rating:
5.0

Customer did not leave a comment.

Jennifer D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
5.0

Customer did not leave a comment.

JIMMIE L 
Rating:
5.0

Really nice people

Ionel o 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
2.0

Staff was very disorganized. No one available to disconnect trailer at 2 pm. Had to do it myself.

Mark F 
Rating:
5.0

Customer did not leave a comment.

XIOMARA D  |  Overall Experience 
Rating:
3.0

The young man who checked us in had been on the job for six days and required considerable assistance. No one told us we or highlighted that we needed to return the truck with the same level of gas in it as with rental cars. The truck was dirty, a previous renter had left a pair of old flip flops in the passenger seat and they were there when we got in; the young guy who checked us in and brought us the truck left them there. When we returned the truck Barrell Davis, who was receiving it, told us we should have gassed it up and showed us that in the agreement, which I had left folded on the dashboard. So, we drove across the street and gassed it up. The truck had was 136,000 miles on it, was worn and not terribly clean, but it worked.

Richard L 
Rating:
1.0

This person on desk .. acting like high .. I think she smoke weed .. she was kind of rude .. a lot say something but … never ever again that place

MARIO B 
Rating:
5.0

Customer did not leave a comment.

Irian G 
Rating:
5.0

Customer did not leave a comment.

KATHY H 
Rating:
5.0

Customer did not leave a comment.

Len G 
Rating:
5.0

Muy bien y la atención muy excelente

mario d 
Rating:
5.0

Customer did not leave a comment.

wayne m 
Rating:
5.0

Your staff was very efficient and friendly.

DENNIS F 
Rating:
3.0

The people at the pick up location were very unorganized and were not helpful or friendly. They gave us the wrong dolly. They never told us how to operate the truck, put gas in etc. They were not friendly. I would go to a different U-Haul to rent if I did it again.

Judy W 
Rating:
1.0

The uhaul agent saw I had a Texas license and said I hope my trailer isn’t going to be going to Texas. I told him, I believe I had a in-town (Brandon,FL) and you can verify on the order. He told me good, I don’t want my trailers going to a state with an asshole governor like Abbott. Politics needs to stay out of business transactions because this is a good way to lose business.

Charles L 
Rating:
5.0

Chad was more than helpful, understanding and knew his job and duties without question

James B 
Rating:
1.0

The rate for renting the truck was WAY too high. I have rented before, taking a truck one-way across Florida (130 miles) and it was only about $150 This time I rented it 2 way but instead of being twice the amount of money it was 4 times as much.

DALE M 
Rating:
5.0

Customer did not leave a comment.

Scott M 
Rating:
5.0

You're doing great. Thank you

Dayron C 
Rating:
5.0

The Vehicule was well maintained but the cleaning needed some extra attention. there was to much dust on the dash, door panel, seats and console.

Jose C 
Rating:
3.0

Customer service was not good at all and it was dirty.

CRYSTAL B 
Rating:
3.0

I rent in the online order 2 dollies and when I go to pick up the truck the store don’t have any because prior costumers don’t returned them. I need to move appliances and furnitures by hand.

Ramphys R 
Rating:
1.0

Vehicles were parked on top of each other. Workers seemed like it was normal and they “knew” as they stated. The truck door barley shut as well as a screw was the lock for the door… yeah sketchy. When we arrived due to trucks being parked on each other took an hour off our time to even get off lot as well as had to stop for gas because it was practically empty. Overall worst rental with u-haul i have ever experienced.

Morgan W 
Rating:
4.0

Customer did not leave a comment.

Stephanie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R  |  First Impressions 
Rating:
5.0

Everything was fantastic on the first day. Unfortunately I was immediately locked out of the storage, my access code was denied and I waited in line for over an hour for help

YADIRA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

devon j  |  Overall Experience 
Rating:
5.0

Chaddrick and the gentleman who showed us our unit were very professional, courteous, knowledgeable and helpful! :)

Blake C  |  First Impressions 
Rating:
5.0

I was VERY happy with the staff and facility!!!! I was beyond exhausted upon arrival. Everyone was SO respectful, professional, and considerate. Cozette and Gigi assisted me. I would happily go back and ask for either by name.

ELIZABETH R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jazmine w  |  Overall Experience 
Rating:
4.0

The computer systems was very inconvenient.

ROBERT G  |  Overall Experience 
Rating:
5.0

Best customer service. He went out of his way to help me while dealing with another customer who was on their phone at the same time. He didn't have a business card yet but I believe his name is Chaddrick.

FRANK A  |  First Impressions 
Rating:
2.0

The storage unit was good. Reserving the U-Haul Truck and Auto Transport was a failure. Never called us prior to pick up of day reserved to let us know they didn’t have the truck or auto transport there. We had to go somewhere else to pick up, then return to storage unit to load truck. We lost hours of travel time because of this fiasco.

Barry H  |  Overall Experience 
Rating:
5.0

Best storage space I have ever rented!

Brenna G  |  Overall Experience 
Rating:
5.0

Chad was amazing very knowledgeable of your products

Jennifer S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAGANDEEP K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILAGROS M  |  First Impressions 
Rating:
5.0

Michael and his staff are an asset to the U haul name.

GARY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asia f  |  First Impressions 
Rating:
5.0

Tremendous

Alexis O  |  First Impressions 
Rating:
5.0

Your staff was awesome

BETTY V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NINA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE M  |  First Impressions 
Rating:
5.0

Just wanted to mention how friendly everyone. Especially employee Ramona. Went out of her way to help us during the time we were unpacking.

ERNEST M  |  First Impressions 
Rating:
1.0

One of the staff was very helpful at first but I don't know what happen. We were talking about additional storage . Then she stopped and told me where my first storage was and left. I drove to storage 26" with trailer attached. The storage was lock. I called office twice no answer. Customer service called and left message. No response. It was too far away to walk with a small child. I had to wait until the movers came and ask if one could have staff come unlock storage. Staff told me I was can take green tag off myself and waited for me to do so. Once I couldn't get it off, she took it off got in truck burning rubber , turn music up loud and driving backward. I was so confused?

LACHANDA P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERRIE M  |  First Impressions 
Rating:
5.0

The staff was very friendly and super helpful.

PRISCILLA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth B  |  Overall Experience 
Rating:
5.0

My only disappointment was that the manager Mike told us that we get a month free and we never did

JUNE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dessie W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdiel C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL O  |  First Impressions 
Rating:
5.0

I was treated like a member of staff. They would go out of their way to assist me.

Bernard O  |  Overall Experience 
Rating:
5.0

Cozette and Chad were absolutely amazing, they went above and beyond to help in the process.

Sherry C  |  First Impressions 
Rating:
1.0

Your staff ripped me off all I wanted was for a bigger storage unit and 1 of your employees is lazy she didn't want to look and see if there was a bigger unit then she asked me for my phone number she said she would call me back after she reviewed my contact I never heard anything back from her so I called the office number and got customer service and they assured me they had a unit that size I was looking for said it was $124.00 so I go back down there and same lady that I talk to on the phone was the 1 helping me out for about 5 minutes till another employee come in and she told her to help me out she got the room ready wanted $199 it I told I go somewhere else because I already talked to someone else about it and price was $124 I tell I'm moving out she said go ahead well give you your money back cause I just got done paying my rent 3 days later after I acquired another storage unit from another storage place after the disgusting attitude and work ers that you have that tried to rip me off still haven't got my money back and I'd like to see them fired cuz when I went back up there again they tried to say that I've never been there before I've been there for 6 months plus renting a 5x10 room and I was just trying to do was rent a bigger 10x10 and customer service said y'all had a 10x10 available for $124 and that it was going to be a little less because I've already paid my rent so there's definitely a problem down there cuz they definitely got my money and I'm tired of it I've been lied to and y'all supposed to be a great company great companies don't put up with workers like that

DON K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiko G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kadesha D  |  First Impressions 
Rating:
5.0

the staff was patient information friendly

SHARON B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tominique M  |  First Impressions 
Rating:
5.0

All employees at this location were very friendly and professional!!

Dianne W  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

BARON T  |  Overall Experience 
Rating:
5.0

What an excellent experience! The staff was so helpful and courteous. The young lady who showed me my unit explained everything so well and made sure to walk slowly with me as I had difficulty walking (handicapped). I'm really happy we changed storage facilities.

Dennice V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole S  |  First Impressions 
Rating:
5.0

hey service at U-Haul was awesome

Tamerah H  |  First Impressions 
Rating:
5.0

The staff was exceptional and very professional.

DERN L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF P  |  First Impressions 
Rating:
5.0

Very satisfied with the service and knowledge of the attendance

Miguel N  |  First Impressions 
Rating:
5.0

:)

Dwayne H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shalisa R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nikson R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joaquin O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

teresea g  |  Overall Experience 
Rating:
1.0

Charged me even tho I moved out beforehand

Brittany E  |  Overall Experience 
Rating:
5.0

Everyone was awesome !

Markia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane B  |  First Impressions 
Rating:
4.0

I do not feel like there should be an area where customers can leave items if they don't want it to be used by others. A lot of the stuff was not sanitary and always a chance of bed bugs, cockroaches or other bugs and mites going I to people's storage units. Other than that, the employees are fantastic!!!

Charlene N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ernie P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DERN L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Williams L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARIE A  |  Overall Experience 
Rating:
5.0

24hr access would be nice

ADAM M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGE V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy A  |  First Impressions 
Rating:
5.0

Cozetta was a wonderful representative. Helped me throughout the entire vehicle and storage unit rented.

Edgardo P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BORIS J  |  First Impressions 
Rating:
5.0

Good

dale c  |  First Impressions 
Rating:
5.0

Chad answered all my questions he made me feel welcome. The security there is second to none. So I feel safe with my valuables there.

LUTHER S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX Z  |  First Impressions 
Rating:
5.0

Everyone was great. Even the owner was working with a smile.

Bernard O  |  First Impressions 
Rating:
1.0

The ONLY person at this location that was helpful gave me the info to file my claims. She could Not adjust the prorated rental amount even after customer service advised me it would be done after my move out! I paid a full month and then moved out of the units a couple days later! I called to confirm I would receive a credit and was told YES, at the facility after everything is moved out, someone will check it and then credit me but that did not happen! ALSO, the MAIN ISSUE- 2 smart TVs were Broken!!!!! Both screens appear to have been kicked/rolling door closed on them or someone walked by and knocked into my unit! Both TVs were the last items in and my other 4 TVs were in the unit next door as I had TWO UNITS. I’m very upset and now had to file a claim! No one would assist at the location! The GM Mike Powell couldn’t even be located for hours while we were moving out of the units! I’ve left messages and no response! Unprofessional and they did not make sure my items were safe in the 2 months I had my belongings stored!! Had to rent 24ft Uhaul truck and while loading it began to rain and the roof of the enclosed truck LEAKED ON MY THINGS! Absolute WORST EXPERIENCE! STILL PENDING A RESPONSE FROM THE GM, Mgmt, customer service…someone!!!!

HEATHER M  |  Overall Experience 
Rating:
4.0

Krystal L. was extremely helpful and personable!

LUCAYA B  |  First Impressions 
Rating:
5.0

Thank you!

Johna W  |  First Impressions 
Rating:
4.0

Only thing that lets down such a large facility is only 1 elevator, moving in was fine as it was quiet and we got done in under 4 hours - move out was nearer 6 hours due to waiting for elevator and others with large loads who were loading the elevator and blocking the way Also we had booked a 20x10 and were given 2 10x10's which is similar in size but 15ft ladders will not fit (however you try) into a 10ft space so we ended up having up put them in the re-use and now will have to buy more at our own expense If it's listed as a 20x10 please be sure you have them - others will have the same problem along the way

Janice B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig P  |  First Impressions 
Rating:
5.0

The staff were friendly and helpful, proactively asking if I need any assistance before I had to ask. I typically avoid storage units that aren’t drive-up but this experience has been a great one so far.

TERESITA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALVIN F  |  Overall Experience 
Rating:
5.0

Pleasant experience!

ROBERT G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolanda J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Syed H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUCIE R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SYED H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana S  |  Overall Experience 
Rating:
5.0

All the staff involved with helping me with storage space was was courteous, enthusiastic and mindful of of safety and procedural concerns.

Theodore L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley C  |  First Impressions 
Rating:
5.0

Thankful for the accommodations during a stressful time your staff is greatly appreciated!!!

sylvia a  |  Overall Experience 
Rating:
5.0

Miss. Cozett I would recommend as a go to person at the facility . Five Stars rating

Lynquella L  |  First Impressions 
Rating:
5.0

Move in was very easy and the staff was helpful and informative .Everyone was friendly.

Barbara H  |  First Impressions 
Rating:
5.0

Krystal was awesome. She was very professional and helpful with our questions. It was a pleasure dealing with her.

James R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALARIE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARION R  |  Overall Experience 
Rating:
1.0

Horribly disorganized which caused a lot of problems that required an absurd amount of time and energy to resolve.

Rachael R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eline C  |  First Impressions 
Rating:
5.0

Instructions was not made clear on how to access so I set off alarm but once I listened in on someone else’s tour and instructions I found out how to do it. Overall nice storage free access to dolly’s

Tamilya I  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cameron H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANK A  |  Overall Experience 
Rating:
5.0

The staff at this location went over and beyond the call of duty to help me solve a problem. Michael and Chaddrick you guys are the best!!!

Samantha H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORRIEN H  |  First Impressions 
Rating:
5.0

Mike the manager was wonderful to work with along with the staff we worked with to obtain our unit! The one month free for renting a truck was a pleasant surprise!

GLENN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN G  |  First Impressions 
Rating:
4.0

Closing hours seemed a bit early (5:00 pm on Sunday)

KIP H  |  First Impressions 
Rating:
5.0

Facility is brand new so nice and clean, my only concern (being on 4th level) is only one elevator at busy times could mean long waits and hold ups.

Janice B  |  First Impressions 
Rating:
5.0

Everything was great thanks

Shantoya J  |  Online Move In 
Rating:
5.0

The unit on Brandon Blvd has the most friendly staff who has gone above and beyond for excellent service

KEITH P  |  First Impressions 
Rating:
3.0

The space that I reserved was supposed to be a 10 x15 when I signed the agreement and was given access to the space it was much smaller and caused me to have to discard some of the items I needed to store. I then received a rude voicemail from a staffer at Uhaul stating that they put a lock on my unit because it wasn't secured. What I came to know is the unit that wasn’t secured was the space that I wasn’t given access to and non of my belongings occupied that unit. I was also told that I would be responsible for paying for this space because it was assigned to me. Also after vacating the facility on 7/22/23 I’ve received several emails about failed attempts to collect a monthly storage fee for units that I’m not occupying. I occupied unit 153 from 6:25/2023 - 7/22/2023 with one free month of storage included in a One Way truck rental that I completed on 6:25/2023 from Ocoee Fl. A message was left for the Gm regarding the issue with the storage space and received no response.

Trenchia M  |  Overall Experience 
Rating:
5.0

Very nice customer service excellent

KENEDRA J  |  First Impressions 
Rating:
3.0

The owner needs to learn how to talk to his employees, I sat in line while a customer service was trying to help a customer and he kept yelling and talking ridiculous to her, talking down on the employee. It was ridiculous that I left and came back the next day

Brittany E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david y  |  First Impressions 
Rating:
5.0

They are kinda and honest…

CRAIG P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Forrest H  |  Overall Experience 
Rating:
4.0

everything was great except the elevator being broken.

jazmine w  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN K  |  First Impressions 
Rating:
5.0

Great customer service they staff was very nice and helpful.

danielle m  |  First Impressions 
Rating:
5.0

Staff I encountered were all very friendly and helpful

Andrew H  |  First Impressions 
Rating:
5.0

I would like to say that Chadrick and Rayan from the East Brandon location in Fl was very helpful and was able to answer all of my question which was A-1 ok with me.

alisia w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandro b  |  First Impressions 
Rating:
5.0

The only thing I don’t agree with is the fact that I paid a full month of storage but I was moved out in 2 weeks and they don’t pro rate you and give you a refund of the other 2 weeks. So if f you pay your rent for the month don’t be in a rush to move out because you won’t get any of your hard earned money back.

NICHOLE M  |  Overall Experience 
Rating:
5.0

This new facility in Brandon Florida is a very unique place like the use of roller carts plus wide elevator for moving materials.

Emanuel q  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  First Impressions 
Rating:
5.0

The back in Bay area was great It was raining We were out of the weather easy to get to our unit. The facilities was very clean and well kept

TIMOTHY R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALARIE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

We have always been very pleased with U-Haul and yesterday was another great experience. The General Manager, Michael Powell, was so very kind, welcoming and knowledgeable that it was indeed a confirmation that U-Haul remains an exemplary business. He took the time to well address all of our questions regarding the rental of a storage unit as this was our first experience doing so. Indeed, if the Managers of all businesses in this country comported themselves and regarded customers as does Mr. Powell, the business community would be very well served. Bravo!

HANNAH C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARION R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisa H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL P  |  First Impressions 
Rating:
4.0

Would like to be able to access 24/7

HEATHER M  |  First Impressions 
Rating:
5.0

The staff was very helpful and accommodating to my need’s with no hesitation.

VICTORIA P  |  First Impressions 
Rating:
5.0

I find my new storage a great location for me, friendly staff, extremely clean and a very great price... Love my new store..

Jose L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth B  |  Online Move In 
Rating:
5.0

Excellent customer service

Craig P  |  Online Move In 
Rating:
3.0

Customer

Joyce g  |  First Impressions 
Rating:
5.0

Nice and clean, an actual public bathroom, and a fair competitive price.

Shannon H  |  First Impressions 
Rating:
5.0

Excellent facility, clean and maintained very well.

TERRY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delrico R  |  First Impressions 
Rating:
5.0

Michael & Crystal assisted was pleasurable checked in several times as I unloaded truck in 2 days delighted with the facility as well as the security which I forget twice to use key pad....ON point that brought me additional comfort knowing that I am in great hands!

sylvia a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L  |  First Impressions 
Rating:
5.0

Everyone was professional and friendly I LOVE that the facility is clean!

Cynthia V  |  First Impressions 
Rating:
5.0

All employees are very friendly and always willing to help you and provide you with the best service.

Maribel P  |  Overall Experience 
Rating:
3.0

I requested a ground floor unit, which was confirmed. Upon arrival, I was told that only 2nd floor units were available. The associate walked us to the two units assigned to us (they didn't actually have the size that had been requested and confirmed so we had to use 2 units). Unfortunately, those two units were occupied. We waited for the associate to assign us 2 new units, again on the 2nd floor, and once we began unloading we saw there were many available units on the first floor. The entire process was filled with mistakes, confusion, and delays. Our moving helpers had to leave to do another job, so we were forced to wait another 2.5 hours for them to return before we could even begin unloading. The staff were great, but the process needs much improvement.

RACHAEL R  |  First Impressions 
Rating:
5.0

ALL THE ASSOCIATES AT THE FRONT DESK INCLUDING MANAGER WAS IMMACULATE CUSTOMER SERVICE SKILLS BEYOND REASON THE BEST I HAVE EVER SEEN THEY GREETED YOU THEY THANK YOU AT THE END THE MANAGER SHOOK MY HAND 🙏

EUGENE G  |  First Impressions 
Rating:
5.0

Excellent facility and staff.

TERRY H  |  First Impressions 
Rating:
5.0

I love coming to U-Haul

patrica n  |  First Impressions 
Rating:
4.0

Elevator was really slow even though told it was new. Also it would be nice to have the larger room availability on the first floor bc it took my movers longer to move me since there were only third level rooms available which cost me more money.

Mia S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JASMINE R  |  First Impressions 
Rating:
5.0

The lady that helped me was amazing and so helpful . She made the process easy and helped me find my storage unit . Most people just send you on your way

lori d  |  First Impressions 
Rating:
4.0

Bathroom was clogged up and nowhere else for people to use other Bathroom. At least there no sign the Bathroom was closed and where to proceed to use other Bathroom in the facility. Other than that, it was OK..

REYNEL S  |  First Impressions 
Rating:
5.0

Keep both restrooms clean and working at all times

nichole b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON K  |  First Impressions 
Rating:
5.0

This was one of my best ever experiences rental a vehicle. Chad, Michael, and Crystal were very helpful in everyway. The crew outside that preped, deliver and recieved the vehicle on my return was awesome. I didn't get thier names, however these guys deserve a shout out.They were awesome!! My vehicle was clean, and ready when they said it would be.The move in to my storage space was smooth and easy.

MARVIN J  |  First Impressions 
Rating:
5.0

Access to the unit should be 24/7 but other than that, it's ok

TAKESSA J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frantz m  |  First Impressions 
Rating:
5.0

Brand new facility, friendly, knowledgeable staff, helpful.

Christina C  |  First Impressions 
Rating:
5.0

Very friendly and knowledgeable staff.

Veronica C  |  Online Move In 
Rating:
5.0

They staff was friendly amd fast

Tanya M  |  First Impressions 
Rating:
5.0

Easy to rent online. Customer service person was very knowledgeable, helpful and friendly.

Nancy A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THOMAS W  |  First Impressions 
Rating:
5.0

This is the best U-Haul place I have ever used. Everyone was helpful and friendly. I was their first customer. I have used U-Haul across the country on multiple occasions and have never received the awesome service that I received at this one. I can’t say enough good things about them.

Karen L  |  First Impressions 
No reviews have been submitted for this location.

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