Customer Reviews for U Store 24
(U-Haul Neighborhood Dealer)

111 reviews

9242 W Hwy 70   Durant, OK 74701

(580) 745-5640

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(580) 745-5640

9242 W Hwy 70
Durant, OK 74701

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I use a lil gas n I got charged

Sarah Ard 
Rating:
1.0

The young employee walked around with a gun on his hip. Flashing it on his waist. No bad encounter. He seemed odd. I won’t go back there ever. The older lady was helpful

Heather Baley 
Rating:
2.0

Truck dirty, no blankets, got mileage wrong!

Vernon Ellis 
Rating:
3.0

Uhaul was covered in mud, inside of box was muddy and wet, ramp was unusable due the amount of mud present, inside of truck was must as well

Lacy Shelton 
Rating:
5.0

N/A

Betty Andrus 
Rating:
5.0

Customer did not leave a comment.

Sheena Keeling 
Rating:
5.0

Our experience at the pick-up location was 100% satisfaction the lady that waited on us was very helpful and nice

Donna Justice 
Rating:
5.0

Very friendly and helpful.

Debbie Stroud 
Rating:
5.0

Customer did not leave a comment.

Pete Emerton 
Rating:
5.0

Customer did not leave a comment.

Valery Jennings 
Rating:
5.0

It was a last minute rental and the lady there quickly got me in and out thanks yall

Danny White 
Rating:
4.0

Customer did not leave a comment.

Nancy Tinnin 
Rating:
4.0

Customer did not leave a comment.

Susan Ford 
Rating:
5.0

Keep hitches on hand.

Daryl Turner 
Rating:
4.0

We had never rented a Uhual before so when dropping off the truck we were told to drop it in the drop Box, there was no DROP BOX but there was a payment box. We put the key in the payment box not knowing if that was correct.

KIM SMITH 
Rating:
5.0

Very friendly and helpful!! Thank you!

Teresa Rivera 
Rating:
5.0

Customer did not leave a comment.

Delanie Collier 
Rating:
3.0

Dropped off after hours so had to take all these ridiculous pictures. Should have personel on the weekends also especially considering that’s when a large number of people have to do their moving!

Lindsay Swindell 
Rating:
5.0

Excellent service with Nancy!

Genni Burns 
Rating:
5.0

Customer did not leave a comment.

Angela Threadgill 
Rating:
5.0

Customer did not leave a comment.

Harold Johnson 
Rating:
5.0

Did not see a U-Haul key drop box

Johnny Gibson 
Rating:
5.0

Customer did not leave a comment.

Katlyn Williams 
Rating:
5.0

Customer did not leave a comment.

robin brumley 
Rating:
4.0

The store was closed when the vehicle was dropped off.

Kevin Jones 
Rating:
5.0

Customer did not leave a comment.

Mark pilarca 
Rating:
4.0

Customer did not leave a comment.

Jose Ortega 
Rating:
5.0

Customer did not leave a comment.

Kourtney Garcia 
Rating:
5.0

Customer did not leave a comment.

Clint Duty 
Rating:
5.0

Very friendly. They actually have the specified equipment ready for me.

ROBERT BRANIGAN 
Rating:
5.0

Customer did not leave a comment.

Michael Cowan 
Rating:
2.0

I was charged $50 for coverage I didn't ask for. The van was clean, but the last person left trash and the rental agreement in the passenger door. It was a new cargo van with less than 4k miles, so it ran great. No mechanical issues at all.

rachel callicoat 
Rating:
5.0

Customer did not leave a comment.

Ronald Lopes 
Rating:
5.0

Customer did not leave a comment.

Lawrence Carter 
Rating:
4.0

The trailer was clean, but very old. There was a shake in the trailer when winds picked up on the road. The wear and tare you could see.

Heath Lowry 
Rating:
5.0

Customer did not leave a comment.

Travis Brock 
Rating:
3.0

First I get there and no one is in the office. So start to check it in myself a lady rides up on three wheeled bike and Not one time did she ask if I needed help or even what I was doin. Finished the hole process and never seen her again.

Josh Brock 
Rating:
4.0

Customer did not leave a comment.

James Ford 
Rating:
5.0

Customer did not leave a comment.

Rocky Cheek 
Rating:
5.0

Customer did not leave a comment.

Corey Cooper 
Rating:
5.0

Customer did not leave a comment.

Kenneth Dewbre 
Rating:
5.0

Truck had a very bad u joint vibration

Adam Watson 
Rating:
5.0

Wonderful customer service.

Grace Chesnut 
Rating:
4.0

Customer did not leave a comment.

Jennica Morales 
Rating:
5.0

Customer did not leave a comment.

Doug Ford 
Rating:
5.0

Customer did not leave a comment.

Rudy Weems 
Rating:
5.0

Customer did not leave a comment.

richard fuchs 
Rating:
5.0

The staff is always friendly and professional. Love this place!!!

CHARLA MCMICHAEL 
Rating:
5.0

Exceptional people to work with. Always friendly and helpful

CHARLA MCMICHAEL 
Rating:
4.0

Had to buy magnet trailer lights for $60.00 and replacement fuses for my SUV since the trailer kept blowing out my fuses for the trailer lights. $70.00 plus my rental fee and insurance was not worth it. I won't use U-Haul again.

Jason Price 
Rating:
5.0

Customer did not leave a comment.

Janine Dills 
Rating:
5.0

This location needs to have more equipment available. But Good otherwise.

garey nelms 
Rating:
5.0

The trailer we rented had a bad latch. It should be replaced.

KATHY FINLON 
Rating:
5.0

tail light was loose and needed repair

richard dalrymple 
Rating:
5.0

Nancy was the best. Very friendly and helped us hook up to trailer.

Faith Huerta 
Rating:
5.0

Customer did not leave a comment.

Teresa Webster 
Rating:
5.0

Customer did not leave a comment.

Kaylen Mcbride 
Rating:
5.0

Nancy was friendly and professional.

LISA JORDAN 
Rating:
5.0

Customer did not leave a comment.

Kara Ferguson 
Rating:
3.0

Customer did not leave a comment.

Ashley Mclarey 
Rating:
4.0

The clerk was friendly and helpful with all of my needs Great employee, hope her employer realizes what a great asset she is

Jerry Pool 
Rating:
5.0

The staff was very nice. Thank you

JUAN D LUJAN 
Rating:
5.0

Pleasure doing business at this location . Very courteous and efficient .

RICK MORGAN 
Rating:
5.0

Customer did not leave a comment.

DAVE GARRETT 
Rating:
5.0

Nothing, I received excellent customer service at this location.

Adam Wirries 
Rating:
5.0

Nothing, Great customer service here!!

Adam Wirries 
Rating:
1.0

.y reservation was for a location .5 miles from my home, but the morning of pick-up, I had to drive SEVERAL miles out of my way to a different location where the truck actually was (even after the confirmation phone call that it was .5 miles way the night before). Once I arrived, it took 30 minutes beyond my pickup time to get checked in making me late to meet my moving group. Ultimately, this cost my over 25 more miles than it should have at .99 cents a mile and the cost of fuel to get the tank back to half, plus my time and frustration. Moving sucks without all of this added on.

Rachel CALLICOAT 
Rating:
5.0

Customer did not leave a comment.

JOHN DEAN 
Rating:
4.0

Customer did not leave a comment.

LINDA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Debra gonzales 
Rating:
5.0

Customer did not leave a comment.

GUY ROSENTHAL 
Rating:
5.0

Only issue is we ordered and paid for a dolly online but one wasn’t in the truck when we picked it up.

Amanda Cooper 
Rating:
4.0

Customer did not leave a comment.

GUY ROSENTHAL 
Rating:
5.0

Nothing everything was perfect !!

KEVIN MCCLEAD 
Rating:
5.0

Already renting a.couple of units at this location. Clean and secure location. Drop off was very easy and staff was friendly and helpful

Joe Estes 
Rating:
5.0

Nothing at all the lady that was there when I checked in went above and beyond my expectations

Austin Johnson 
Rating:
5.0

Very fast and easy no hassles

JERRY BURK 
Rating:
5.0

Everything went smoothly at this location - great service and no issues. The nice lady came out and hooked up the trailer, explained everything to me. We chatted for the appropriate amount of time and off we went. Thank you for the great service.

CHARLES FULTON 
Rating:
5.0

Wonderful experience. Very nice staff and really helpful in meeting our needs Definitely would recommend

CHARLA MCMICHAEL 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SMITH 
Rating:
5.0

Outstanding places for pick up and drop off. Both friendly and helpful

Kenneth DaVault 
Rating:
5.0

Customer did not leave a comment.

RICHARD BAKER 
Rating:
5.0

Nothing. You made it easy and fun. I’ll be back. Oh, maybe I shouldn’t warn you. Lol !!

LANA PARSONS 
Rating:
5.0

Great experience and fun conversation - thank you for your kindness!

JAMES STREET 
Rating:
5.0

Customer did not leave a comment.

Justin Jernigan 
Rating:
4.0

Customer did not leave a comment.

MARK MALONE 
Rating:
5.0

Very easy return experience!!!

JIMMY EVANS 
Rating:
5.0

The kind lady that worked that day was excellent leading up to and the day of service. Thank you

JASON BRADY 
Rating:
5.0

Customer did not leave a comment.

SHELDON STAUFFER 
Rating:
5.0

Customer did not leave a comment.

Jennifer Hays 
Rating:
5.0

No improvement needed. Everything went well.

JEFFERY HAMMOCK 
Rating:
5.0

Customer did not leave a comment.

Wayne McDonald 
Rating:
4.0

The website to obtain the Truck was disjointed and a pain. Also got moved 3 times after reserving my rental. It was almost made out to be my fault. Not the best experience. Once I got my truck everything else went fine.

Michael Friedle 
Rating:
5.0

Customer did not leave a comment.

Jeremy Bromagem 
Rating:
4.0

Customer did not leave a comment.

Donald Roxberry 
Rating:
5.0

Everything was great and the employee working even called to make sure I had what I needed.

Casey Powers 
Rating:
5.0

Customer did not leave a comment.

MICHA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Diane Decanio 
Rating:
5.0

Customer did not leave a comment.

BRADLEY MASON 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LEHR 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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