Gentleman behind the counter was very nice and helpful, but the truck was pretty dirty inside. This location is convenient for me and this won't deter me from renting from them again.JENNIFER V.
Customer Reviews for U Rent Inc
(Distribuidor de U-Haul del vecindario)
Simi Valley, CA 93063
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 3:30 p. m.
- Sab.: 8:30 a. m. - 12:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Bruce A.
El cliente no dejó un comentario.CARLOS M.
Paperwork is excessive. I understand checks and balances for damage liability but it seemed a bit excessive. SO many photographs of the trailer and the rigging. Must of had issues in the past ...JASON T.
El cliente no dejó un comentario.Carina V.
El cliente no dejó un comentario.Gary E.
El cliente no dejó un comentario.DENNIS S.
El cliente no dejó un comentario.NICOLE A.
Maybe lighting around the Return Vehicle Key lock box for us gals returning truck in the dark after hours.NANNETTE B.
Quick easy and friendly service. Keep doing what you do.CLYDE YOSHIO Y.
all good.Matthew U.
Customer service wasn't good. Not to friendly . The older man that helped us was nice , the other was not . Didn't get names of the 2 older men that worked there. Grab keys out of my hand when returning truck.TIMOTHY S.
El cliente no dejó un comentario.MICHAEL V.
El cliente no dejó un comentario.JOHN M.
Service is slow.EIMER O.
Always eager to help very pleasantDonald T.
El cliente no dejó un comentario.RONALD A.
The truck was not cleaned. The staff were not friendly. I felt handling UHaul as part of their rental business was more of a sideline and not a service to customers.TIMOTHY S.
The gentlemen that helped me that day were absolutely great and would recommend renting from then for any need you may have. But UHAUL . . . .your app is total bull#$%!. I had the absolute worst experience using it. If the gentleman onsite had not been able to work around your system to get me the truck, I would have been out the whole day. As it was, I had to spend an hour waiting for him to to find ways to get me the truck. Do better.ERIC K.
Everything was great just needed to get in and get out a little quicker thank youALVARO B.
Was late to return due to traffic make sure you add extra time just in case because I got charged for 2 days when only used trailer for 1DARYL D.
All goodROBERT C.
This was a nightmare for a simple rental. I went in Friday to rent a trailer for Saturday. Spent over an hour due to poor customer competency. Then was told I have to repeat on Saturday. Took 45 minutes to redo paperwork while paying helpers to sit in truck. Uhaul has disgusting customer service! To talk, as in voice communication is impossible. If anyone is looking to rent stay the hell away from this location and U Haul!! Sorry the truth hurtsAlan G.
The guy that helped me was rude.JENNA M.
Gary was awesome to work with. He made sure all was working before we left the lot, and also gave advice about what equipment i would need for a future project i have. Very knowledgeable and very politeMATTHEW T.
We couldn't disengage the straps. Made it very difficult. Had to go back to the location to get help.PAUL M.
The truck was filthy. The tires are almost worn bald and the breaks we failing.BENJAMIN S.
El cliente no dejó un comentario.STANLEY H.
Attendants very friendly and helpfulLALEH J.
El cliente no dejó un comentario.STANLEY H.
Everything went really smoothly. The only little thing I could say would have been better would be more places to tie down luggage inside the trailer.Jon H.
El cliente no dejó un comentario.Anthony G.
New person at register and owner did not satisfy customers ðŸ˜’ waited a hour and owner said he needed to deliver a person a tractor and said will be another hour to wait till he gets back was unacceptable then I called uhaul and customer service was on it and got me out of there in 15 min thank you Uhaul and no thank you to the business..no stars but 10 for uhaulnerces E.
El cliente no dejó un comentario.Stephen L.
Great customer service!ALI L.
I needed to take a picture of my DL and upload. App didn't work with duck duck go. They couldn't scan my DL. Frustrating. Nice place, nice people. System stinks. The reason I had to go to this location is because I reserved at another location, but they didn't have the truck. My 9am reservation was completed at 10. Not pleased.bret K.
El cliente no dejó un comentario.KENNETH D.
My experience was great! The man who checked me in and out was absolutely top notch. He was polite and helpful, very wonderful older man. Thank you for all your helpelizabeth T.
In your many texts you must include the time the location closes. I was verifying the appointment and Uhaul was all ready closed.Nora B.
Very rude workers and had no idea what they were doing. I was in there for 30 minutes just to hand over keys and sign a paper. Would not recommend for ANYONE.Jaycee H.
El cliente no dejó un comentario.Joanne R.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.JOHN C.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Christian Q.
They charged me a $20 drop off fee when I dropped off at 4:30pm. Who closes at 4:30pm? I have never been charged a drop off fee at any of the locations that I've been too. They never advised me of when they would be closing and that there would be a drop off fee. I usually avoid this location as they are also very slow. They often have long lines because they work very slowly and inefficiently. I originally reserved at a different location but they changed my pickup location without advising Me. Horrible experience.Micah W.
I played my order or 2 - 26' trucks to be in Agoura Hills,Ca. Although It worked out, it was very inconvenient to have to go elsewhere to pick up 2 trucks at 2 separate locations. Very inconvenient. Once I had the trucks, things worked out - I was able to keep 1 truck for the week and make additional trips. That said, your trucks drive horribly. Very rough riding. Your â€œGentle Ride Vanâ€ is a complete fallacy.MIKE F.
El cliente no dejó un comentario.JERRID J.
Would be convenient to return the trailer that I have rented to another uhaul location that was closer to where I was using it. It was especially inconvenient that I had to drive out of the way to pick it up. When I needed it in Canyon country,CA location. When that location didn't have it. That location just set me up in Simi Valley U Rent with out my knowledge. I found out via email as I was on my way to canyon country location. Waste of time and certainly money too.MARK D.
took 45 minutes to get the rental, almost late to drop it off because of thisRebecca V.
Glad they had an adapter for the wiring connection! Staff were really great!COLIN M.
El cliente no dejó un comentario.SHARON S.
El cliente no dejó un comentario.HANS M.
A pleasure to work with! Thank you!Alexander A.
Friendly counter person. Smooth experience.Steve R.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Fredric B.
El cliente no dejó un comentario.Denise B.
El cliente no dejó un comentario.Denienne S.
Staff was Very friendly ðŸ‘Juan S.
The first site at Stearns Petroleum didn't have my truck rental and the guy didn't have a number to call to find out where the Truck was. My Partner make some quick calls and found Tapo had one. The wait time was way too long for customer service in a situation like this. You should have a hot line for the representative at the site to call. Your Website was problematic with drop off. There was 6 customers trying to log on and the sessions kept expiring or wouldn't load at all. Phone reps were really good, wait time though was way too long.Daniel H.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Jeffrey G.
It's always a hassle to get a uhaul, this place makes it worse!!!!!! NO HELP FROM THEM !!!! their advice is to call uhaul, witch seems to be good advice until you call and have to waite 45 minutes on hold because "All of the agents are helping other families", I'm thinking nothing else needs to be saidSTEVEN M.
Computers were down and they were rude when they asked me to check out on the app myself. Trailer brakes were making a loud clunking soundSeth R.
If these guys moved any slower, they would be going backwards. And many of the moving supplies I ordered online were not available to me. I ordered 60 moving pads, they gave me four.GEORGE B.
El cliente no dejó un comentario.Joseph K.
The systems were down and they are saying we didn't return items we never received.Barrett B.
El cliente no dejó un comentario.Scott D.
Even though I signed in on-line the night before, yhe facility check-out took an hour. They claimed the connection between them and Uhaul was poor. The customer next to me was having the same poor experience. I won't rent Uhaul from them again.Kerry G.
El cliente no dejó un comentario.Barry M.
El cliente no dejó un comentario.LEANNA C.
Very slow service. Appears that the computers are way out of date.DALE F.
The truck I reserved was not there thankfully there was a van there otherwise I would have been SOL. It took 25 minutes to get checked out. It was an awful experience so unorganized!! Never again!!!!DENISE C.
El cliente no dejó un comentario.MARK S.
Extra charges that were excessive, I filled up the truck with more gas than when I picked it up, and U-haul still charge me $7.50 I called on Monday 3/8/2021 with a complaint and U-haul never got back to me as promised. I am no long a customer at this location.PETER E.
no muss no fuss easy rent and return exceptional equipment and staff thank you.FREDRERICK CARL A.
El cliente no dejó un comentario.CHAIM S.
Be quickerJOSEPH B.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Charles K.
El cliente no dejó un comentario.VICTOR M.
Great staff and good trailer. Thank you . I will rent again.Michael M.
El cliente no dejó un comentario.KIMMBERLY A.
The pick up location staff were very nice and accommodating. The truck was clean on the inside but very dirty on the outside. The truck leaked oil enough that I had to put a cardboard box under it to protect my driveway. The brakes, when applied between 40 and 60 miles per hour, created a tremendous vibration and wobble experience that was quite scary. Breaking at moderate speeds created an unsafe condition in my opinion. The vehicle definitely not maintained to my standards. It was my first experience renting a UHaul truck and perhaps my expectations were too high. On a positive note, the air conditioner worked flawlessly and I made the 400 mile journey without incident. .Mark H.
El cliente no dejó un comentario.THOMAS P.
El cliente no dejó un comentario.Jeffrey F.
El cliente no dejó un comentario.Christopher R.
Truck was a little used but worked great.Kevin M.
This store was absolutely amazing. I reserved a truck from a different location. Upon arrival they didn't have a truck. I called u-rent and they got me right into one. They were extremely understanding and made everything go very smooth!Marie M.
El cliente no dejó un comentario.Gabe R.
My only issue for the most part. Vehicle was left with less than a 1/8 of a tank and I left it with 5/8 of a tank. I only received a credit of $7.00. Vehicles should be left with at least 1/2 tank for customers. I am requesting a $75.00 credit for extra gas put into the tank so please credit an additional $68.00. Please call me regarding the same 301-922-1972. Thanks DavidDAVID M.
Nothing....easy drop off, plenty of parkingRobert C.
El cliente no dejó un comentario.john B.
El cliente no dejó un comentario.Brianna W.
El cliente no dejó un comentario.Michael F.
Customer service a bit rude! Return times are not good had to keep trailer extra day and had to pay for thatJorge M.
El cliente no dejó un comentario.Joanne R.
El cliente no dejó un comentario.Richard R.
The manager was grumpy and not helpful over all, questions like; do you need a truck with a ramp, do you need any dollies? Once i rented the truck it was too late and I did need those things so I didn't get done everything I needed.john D.