Storage facility not up to standard not safe to return vehicle at nite.
Heinrick duberceau
Customer Reviews for U Pack N Move
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Send new hires for training to Roger. He knows this business well.
BRUCE COVELLEverything is ok
jagdesh sumarooMy only complaint is I was moved locations way out of my way to pick up the trailer.
Casey McDonoughWas greeted outside for the return of the truck. He had me checked in and I was on my way within 10 min. Very convenient
Lucille InglisEverything was good and professional! Good customer service!!
PAULETTE LEWISThe drop off location personnel was extremely helpful and professional. After receiving poor customer service from the pick up location , I was glad that I had a better experience with the return .
randy cesearI was 100% satisfied this is the best location I have ever been ,excellent customer service clean and organized.
Yvonne WhiteGreat service and excellent equipment.
david FosterVery friendly and efficient. Even gave me an extra day for free. I would like if they had notified me that I had to stop through the weight station leaving Florida since they knew I was dropping it off out of state. I was pulled over (not ticketed) for not stopping.
tanner grindelYour staff has excellent public relations skills just keep doing what you are train to do and every visit will be joyful one thanks 👍
Barbara JohnsonShortly after beginning my drive the check engine light came on. I pulled over to the nearest uhaul location and was advised to buy 3qts of engine oil and refill on my own. I rented this truck for a cross country move and feel that it should have been serviced and taken care of prior to my drive. This put me in a bad spot because I was hyperfocused the entire trip on the vehicle running smoothly.
CHRYSTAL HARDNEYThis location is great. The gentleman that’s here is a big help and very professional.
Shiva SamlalsinghVery pleasant to work with. We rented trucks a few times and will be back to rent again.
wilma SmithFantastic experience. This was handled by Robert at the North Lauderdale location. He was friendly & professional & I would not hesitate to recommend him to anyone needing to use U-Haul services. 1st class service!
hewart barnettNothing
Ralph RobertsVery good service from the guy who did help me out Nothing to complain about him thank you
RENAUD INONMEThe best place for reliable u-haul rentals. Robert runs a tight shop
GLENN CATAPANOThe wheel on the truck is a little off balance. But other than that the truck was wonderful.
WANDA Maloney JrAll is good
Frisca Saint RosaireVery helpful with working with me.
HENRY SELLERS JRCheck in and drop off both excellently served
Guisseppe SaponeriTerrible unprofessional Jamaican agent.Hang up on customer service severally.Road blocked off for days on rock Island to ger into plaza as well.Problems with is old truck and they extended for an additional day and he starts to sent driver license all over the place for no reason.Then got nerves sending private information to the driver emailed that was never on contract at all.Very agent & very disrespectful .Nasty 🙄 and unprofessional.No remorse for emergency or well being of customer information.The person whose drivers license used is not the person paying.He only put it on filed to drive the truck.Yet,he starts to send wrong information all over the place, no respect for HIPPA LAW AT ALL.Very disrespectful,unprofessional want to be owner under a contract with UHAUL AND VIOLATED ALL UHAUL POLIES AND STATE HIPPA LAW.THEN LEAVING THE BUSINESS BEFORE STATED TIME STAMPED ON DOOR FOR 5:30PM. HE LEFT ON 5PM WHEN BUSINESS HOURS STATED 5:30PM.CUSTOMER SERVICE MOTED EVERYTHING. HE GOT A CARD ON FILED .PLUS $100 YET HE WAS VERY UNPROFESSIONAL WHEN THEY CALLED TO EXTEND THE TRUCK.THEN, HE LEFT SO HE NO GET TO CLOSED OUT THE TRUCK ON TIME FOR 5:30PM.VERY UNPROFESSIONAL,AND RUDE.
d hilton baptisteI love renting from this location because Great customer service and Very professional
Lunide GuillaumeNothing Robert is a Excellent Manager he goes above and beyond for the customers he is very attentive and a very nice person happy holidays.😁
juan moyettWe continue to go to this location because of the great service that we receive. Rep is knowledgeable, friendly and always pleasant and helpful.
Christian LesroyThanks Robert, will not hesitate to recommend you to anyone,
WINSOME JOHNSONNothing, The Uhaul rep was very nice, understanding and reasonable.
judith estyWe needed a truck right away, called U-Haul and they set us up at the North Lauderdale location. It was a pleasant experience. Very professional and organized. Returning the truck was a breeze, no wait and very pleasant. I would highly recommend this location.
wilma SmithProfessional , fast , clean , no stress I would definitely be back
Reiniel SotoFive star ⭐️
Ennio PivaNone
Cliveus GordonBetter lighting in the rear parking lot
Yves RomulusI can use an arm rest next time but other than that, I would recommend this location every time. Best customer service I've ever experienced. In and out, you could say...
Jessica RolandThis location was not the original location where i reserved my 26’ truck. The day before i was to pick up my rental from a location 1 mile away, I was informed that the location did not have a truck available for me and that i would now have to drive 30 minutes to this new location to pick up the truck. This was very inconvenient for me. Additionally, i reserved 48 moving blanket. The North Lauderdale location only had 24 blankets and i had to go to a second location to pick up the remaining 24 blankets. Again, inconvenient.
William JepsenAlways an excellent experience here.
AMANDA SimmondsI have been a customer of u-Haul for many years, and I have to say my experience with U Pack Neighborhood Dealer is always the best. My truck was perfectly clean and ready to check in and out, and it was done in 5 mins. I like the fact that this store is fully stocked with any packing supplies you need. The staff is always friendly, and always have a smile on their face, and the best part is that they go out of their way to provide you with a great service! This place is my preferred rental center.
Beverly ArmstrongEverything was satisfactory
Yvonne DanielsGreat
philome jean froncoisGREAT SERVICE
JEAN AUBELGet landlord to fix walk outside back door, tree has lifted a section severl inches. Not safe.
David CharlandNothing is wrong
Kenneth WhiteNone
dolores mahabirArea where truck was parked is dark. The lock for keys was hard to open.
Jerry KingsburyThe trailer worked flawless this time. Last year we had a bearing problem that required getting a replacement trailer. This year all was good from a vehicle POV. I was running late for my pick up and was upset that the reservation was cancelled almost immediately. I had to go to a much further location for a pick up. From my last experience, I would have gotten a call about my pick up. The new location, even though it was far from my location, they were friendly and expedient.
Alex MarronThe only thing I didn't like was the drop off in the back of the building and have to walk all the way around to To retrieve my car otherwise, service was grand.
Marcel CoutuVery friendly staff. Very clean place. They explain everything very well.
libia BarcoGood Service. Thanks
alex caicedoGreat customer service highly recommended
jean charles