Customer Reviews for U Lock Plus Self Storage
(U-Haul Neighborhood Dealer)

559 reviews

27 Edvac Dr   Brampton, ON L6S5X8

(289) 323-0995

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(289) 323-0995

27 Edvac Dr
Brampton, ON L6S5X8

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I always have a great experience with this location and the guy who works there is very helpful. I had a misunderstanding this time. I got charged for 2 days but it was solved and thankyou for solving my problem.

Dilpreet Singh 
Rating:
2.0

Customer did not leave a comment.

John Cumberbatch 
Rating:
1.0

Customer did not leave a comment.

Gagan Saini 
Rating:
5.0

Customer did not leave a comment.

NEERU PAUL 
Rating:
4.0

Customer did not leave a comment.

Gurkamal Singh 
Rating:
1.0

They deducted 101$ for 9 miles only. I put gas of 10$ extra. I don’t know why it is so expensive

Lovedeep singh 
Rating:
5.0

Customer did not leave a comment.

Andrew Holmes 
Rating:
2.0

The radio on the truck wouldn't turn off. It was loud and on the entire time. It was broken so we couldn't turn it off. The entire time the radio was on loud and we couldn't take any calls.

simeran Bhela 
Rating:
2.0

Customer service was not good. There was snow all over the truck and we need to clear that by ourself. The agent did not even came outside for truck inspection. Will not use this location in future.

Rajinder Sandhu 
Rating:
1.0

Vehicles should be cleaned. The vehicle I took was filthy. The inside of the location was also disappointing. If I wasn’t in a rush, I would not have taken the vehicle.

Tasha Johnson 
Rating:
1.0

Customer did not leave a comment.

Maninder Singh 
Rating:
5.0

Customer did not leave a comment.

Amandeep Singh 
Rating:
1.0

Customer did not leave a comment.

Shivam Shah 
Rating:
1.0

I updated the reservation a few days ago to remove safemove, they still charged me the money. I filled the gas up to 3/8 but they still charged me extra for gas. They changed my reservation an hour before the pickup time, I booked it two weeks in advance and they didn’t have the decency to call and change the reservation at least a day before. The guy at the counter was extremely racist. When I called to ask the extra charges, he was extremely rude.

Kuljeet Kaur Sivia 
Rating:
4.0

Customer did not leave a comment.

Davinder Pal Singh 
Rating:
4.0

The instructions on the app indicated that I should enter the location and retrieve the key during pickup, however, the location was locked and someone had to go in and get the key for me. Not sure what would have happened if there was no one there to support.

John Hawron 
Rating:
5.0

Superb

Sahil Sahil 
Rating:
1.0

Charge unnecessarily

Sureshpal SURESHPAL SINGH 
Rating:
5.0

Customer did not leave a comment.

HARDIT BHALLA 
Rating:
1.0

I ordered a utility dolly to help shift and i go there they said we are sold out for today. Then what’s the point of taking a booking. Then you should not book if you can’t deliver what you promise worst service from u haul

Prabhjyot Singh 
Rating:
1.0

Non responsive, they don’t care about your value time. Don’t even open door. I am not going to use U-Haul this location ever in life l.

bhagwant Tiwana 
Rating:
4.0

while check out i selected gas/oil level value wrong and got charged. In fact i filled gas and it was slightly above as compare to when i picked up the truck, there was a picture attached and person who did inspection next morning could have seen the gauge value and made correction and refund the amount charged but no one did the due diligence.

Lovepreet Chahal 
Rating:
5.0

Customer did not leave a comment.

kevin elkins 
Rating:
4.0

Customer did not leave a comment.

Gurwinder Singh Gill 
Rating:
5.0

👍

Ranjeet Singh 
Rating:
1.0

Unprofessional staff., without asking they took extra Money, like insurance. In my knowledge it is always optional, wtr we need to opt insurance. Gentle man in the counter he clicked Him self...oops sorry, even there is no computer system. Old chap did everything in his phone.. So my experience was very poor.

ALOK RAMACHANDRAN 
Rating:
5.0

Excellent job

Ranjeet Singh 
Rating:
1.0

I got some issues regarding my bill and as it was my first time booking u haul from this location, i just called them to get some help and they were like we can’t do anything and just hang the call(such a rude behaviour it was).

Khushpreet Singh 
Rating:
5.0

Great service easy to book and complete return

Renato Palumbo 
Rating:
5.0

Customer did not leave a comment.

GULAB SINGH 
Rating:
1.0

Customer did not leave a comment.

sohail raja 
Rating:
5.0

Customer did not leave a comment.

Ahsan Ullah 
Rating:
1.0

The merchant dealer added CWD without my consent, authorisation or any information beforehand about it. After all this, I have concluded that getting a U-HAUL was not a fair deal. It's good that your customers are informed beforehand about hidden charges, if any. My major concern here becomes that I had made sure I haven't selected the CWD while making the online booking. Upon asking the merchant dealer he refused adding the CWD, on the other hand, the customer care confirmed the merchant dealer adding the CWD. It would be good that the company and it's employees are on the same page when it comes to sharing information.

Shivam Gogia 
Rating:
5.0

Great staff, and very clear in their explanations of the rental agreement.

NELLO LAVIOLA 
Rating:
1.0

Wrong rate was charged then agreed. It’s not yet resolved

Aamir Raza 
Rating:
5.0

Customer did not leave a comment.

Monique Naveendran 
Rating:
1.0

I drive just 20 km . They charged 175 $ . Totally poor service.don’t believe on u haul on this location

NARINDER SINGH 
Rating:
4.0

The man running the location was excellent

samreen ibrahim 
Rating:
5.0

Customer did not leave a comment.

Christina Givens 
Rating:
5.0

Customer did not leave a comment.

mary-lou orleni 
Rating:
4.0

Customer did not leave a comment.

Robert Osbourne 
Rating:
1.0

Probably one of the worst customer service experiences.

SATNAM KHANGURA 
Rating:
5.0

Customer did not leave a comment.

Harinderjeet Randhawa 
Rating:
5.0

Customer did not leave a comment.

Scott Dean 
Rating:
5.0

Highly recommended, very nice guy ,helpful, even waited for customer even after close, appreciate it . 👍

Gagandeep Singh 
Rating:
5.0

Customer did not leave a comment.

Olivia Dede 
Rating:
5.0

Vince was super helpful and even offered an upgrade from minivan to a truck on price match. I would rent again for my next move.

Sid Garg 
Rating:
5.0

Clearer pick up and drop off directions on website versus the door of the location

Eric Powell 
Rating:
5.0

Customer did not leave a comment.

amarjeet singh saini 
Rating:
5.0

Customer did not leave a comment.

Kulwinder Kaur 
Rating:
5.0

Everything perfect

TARAMAGNANAM saravanamuthu 
Rating:
4.0

You should only charge the rental fee for the truck once. For example I was late to drop off my truck but still I was under the 24 hour mark. Your rental fee especially for the equipment should be for 24hours or only charged one time. Any other way feels like your ripping people off. Or be clearer about fees that apply when late or when they apply so people can prepare rather than getting a couple hundred dollar bill they didn’t expect. Also your staff should clarify late fees or extra rental fees when questions are asked.

Rajneet Saini 
Rating:
1.0

I will leave negative feedbacks for this location and I will make sure none of my friend or family members give their business to uhaul.

GAGANDEEP ARORA 
Rating:
1.0

Customer did not leave a comment.

Soham Patel 
Rating:
2.0

Seal the truck from leaks! Our mattress is wet damp and unsure if useable! Usually I have a great experience but this one cost us greatly. Also I made sure I unselected insurance coverage but somehow it is there as a $16 charge. I never select insurance in any of my rentals but I know you guys default as covered so I may have missed it.

David Koper 
Rating:
5.0

Customer did not leave a comment.

Angrej Singh Gabbi 
Rating:
1.0

Hire new staff. Unprofessional and disrespectful.

ROBERT BASTIANELLO 
Rating:
5.0

Customer did not leave a comment.

Sushil Virdi 
Rating:
5.0

Customer did not leave a comment.

Robert Currie 
Rating:
5.0

Thank you excellent service and location

Katherine Canceran 
Rating:
1.0

I already reversed u haul from this location and when i go there to pick u haul then they ask you don’t have any booking and they harassed me 1 hour and after that they charge me double. So please improve it.

Mandeep Singh 
Rating:
3.0

I booked a different vehicle but was told about 2 hours before that the vehicle was no longer there.. I had to work with an alternate vehicle.. except that every thing was good

Jigar Rajgor 
Rating:
1.0

Customer did not leave a comment.

rajvi pateel 
Rating:
5.0

All good nothing to improve

tajinder singh 
Rating:
4.0

Van was dirty

Joann McPherson 
Rating:
5.0

Customer did not leave a comment.

Sharanjeet Kaur 
Rating:
5.0

Customer did not leave a comment.

Brian Gavrilovic 
Rating:
4.0

Everything was good at this location!

CALVIN L DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

MUNISH THAPAR 
Rating:
1.0

I rented U-Haul so many times and always had a good experience but not from this 27 Edvac Dr, Brampton location. He charged me for a service I never asked for, overcharged me, and was unfriendly and rude. Vehicle was very dirty. I wouldn't go to this location again. Please don't go to 27 Edvac location, you will regret later. The man we dealt with was an older, white male, heavy set with a grey beard. I wish U-Haul would talk to this man, he's very unprofessional and has so many bad reviews.

Baljit Heir 
Rating:
1.0

There was no office. U-haul was not clean.

Rahul Chaudhary 
Rating:
3.0

Customer did not leave a comment.

Lisa Hiles 
Rating:
5.0

Customer did not leave a comment.

Sailesh Ramharakh 
Rating:
1.0

The service was not good and they have charged me oil charges as i even have more oil filled and I just drove 15km only

Davinder Brar 
Rating:
3.0

Customer did not leave a comment.

Peter Bhatti 
Rating:
2.0

Customer did not leave a comment.

Karanvir Pahal 
Rating:
1.0

The staff is arrogant and rude. They don’t know how to handle a customer.

Himanshu Garg 
Rating:
1.0

This was worse i have lost my lot of money uhaul has deducted my lot of money as it should be less then 40 $

Bhupinder Singh 
Rating:
5.0

Customer did not leave a comment.

Hiren Malviya 
Rating:
5.0

Customer did not leave a comment.

NEERU PAUL 
Rating:
4.0

Great experience!

Carlos Aquino 
Rating:
5.0

Customer did not leave a comment.

amrender singh 
Rating:
5.0

Customer did not leave a comment.

Jag Sohal 
Rating:
2.0

Customer did not leave a comment.

GURPREET JOHAL 
Rating:
3.0

Dropping off was very much delay. I wish they had told us exact location close to where we drop our moving stuff. Truck had no gas in it. Other then that it was good.

pardeep dosanjh 
Rating:
3.0

Make the key hole bigger. We struggled getting the key back in the return box due to the structure of the box.

Victoria Angilletta 
Rating:
5.0

Customer did not leave a comment.

Arshbir Kaur NA 
Rating:
4.0

Customer did not leave a comment.

KIZITO CHIBUZO 
Rating:
4.0

A physical sign to remind customers to return online before dropping key in box would help.

Aaron Nathaniel Ramphal 
Rating:
3.0

The inside of the cab was dirty. I was quoted one price and charged something significantly more. Not going to use your services again

Carla James 
Rating:
5.0

Customer did not leave a comment.

Brolla Wardayonadam 
Rating:
3.0

Customer did not leave a comment.

Giovanna Busnello 
Rating:
4.0

Warning signs were on truck dashboard.

Vrajendra Kashyap 
Rating:
3.0

They have very low inventory, and their equipment shows a engine signs. And not clean

Gurdeep Singh 
Rating:
5.0

Everything was smooth U haul is very organized Thank you

Piero Zizzi 
Rating:
5.0

Great service

mahoj sharma 
Rating:
1.0

We qent to get truck, they didnt have it. 45 mins out of our way they made us go,.. i put enough gas in, was at proper area i have pictures paid 70.00 and they charged me another 20$ I expect a credit for my next rental

Todd yetman 
Rating:
3.0

Customer did not leave a comment.

Baljinder Gill 
Rating:
3.0

The check engine light and traction control light were on at pickup. These issues should be resolved before the vehicle is rented to a customer

KALPESH CHAUHAN 
Rating:
2.0

Make sure vehicles are clean befor renting it out

Narine Bhola 
No reviews have been submitted for this location.

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