Customer Reviews for Two Tails LLC
(Distribuidor de U-Haul del vecindario)

1,853 comentarios

4503 S Federal Wy   Boise, ID 83716
(Between apple and amity)

(208) 375-4165

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Domingo:
    10 a. m. - 3  p. m.

Servicios en esta ubicación:

Contáctanos

(208) 375-4165

4503 S Federal Wy
Boise, ID 83716
(Between apple and amity)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 1 p. m. / 2 p. m. - 6 p. m.
  • Domingo:
    10 a. m. - 3  p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Clean equipment, good people, don't change a thing!

Jaydn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
3.0

Vehicle was not clean and had dog hair on front seats. We had to clean in order to use vehicle. The service light was on indicating it needed an oil change

Michael M. 
Clasificación:
5.0

These guys always take good care of me! Great experience!

KENNETH S. 
Clasificación:
2.0

Clean up the equipment before the customer like myself opens the door and see the mess. Uhaul is charging outrageous prices taking advantage of people but not cleaning equipment. We the people deserve better considering your terrible prices.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy Z. 
Clasificación:
5.0

Extraordinario servicio al cliente

William B. 
Clasificación:
5.0

Absolutely gorgeous friendly service

Ashok J. 
Clasificación:
5.0

Two Tails is always a great place to deal with.

William P. 
Clasificación:
5.0

I am a frequent renter and they are my go-to rental place. I always have a good experience.

Linda R. 
Clasificación:
5.0

I think everything was good. Your rep Brad was very helpful and pleasant. I would recommend this location to anyone. I have used them many times over the years

Fran R. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph M. 
Clasificación:
5.0

Great customer experience. Very professional staff. These guys rock.

Dave V. 
Clasificación:
5.0

Extraordinario servicio al cliente

Piper O. 
Clasificación:
5.0

Nice friendly staff.

Maribel M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kasey L. 
Clasificación:
3.0

charge the same price that was on my contract instead of $120 more.

Russell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

Dropped off a 5x8 trailer. It was very simple and I was out the door in a minute. I had previously stopped there to buy a hitch and they were very helpful.

Eric R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny G. 
Clasificación:
1.0

Truck had trash in it. Never received anything to fill out the status of the truck when picking up. Ended up being charged for 188miles when we only drove 32miles in town.

Travis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodrigo V. 
Clasificación:
4.0

Close drop off easy to access, after hours key drop.

Kimberly B. 
Clasificación:
5.0

Very easy and pleasant experience. Would definitely rent from them again.

Sheree B. 
Clasificación:
2.0

The whole experience was poor. When I arrived to pick up the truck I made a reservation for, I was told it was in Nampa (20 miles away). The online check in was a waste of my time because I had to do it all again after waiting in line for 20 minutes . I was given a larger vehicle for the same price that was filthy and it had to have the mirror repaired before I could take it. Meanwhile, another dealership down the road called and asked if I was coming to pick up my reserved truck. I went to the correct dealer at the correct time according to my confirmation email. I don't understand how I could make the reservation, do the online check in, put in my credit card information, get a confirmation email and then show up and absolutely nothing is right.

Mark T. 
Clasificación:
4.0

El cliente no dejó un comentario.

karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
3.0

The only problem I had with it was I ordered it from Caldwell boulevard and then the morning I was picking it up I got a call telling me I had to go to Federal Way to pick it up and I'm coming from Caldwell To go all that way to Federal Way to pick it up and back to Caldwell again to load it to head to twin falls then charged me for going over the miles when they had me go 57 miles out of my way to pick up a truck That was crappy

Karen G. 
Clasificación:
3.0

The Truck was filthy, so filthy after driving it my hands were black. There was a ton of dirt on the dash board. It clearly needed some attention. The gas tank was empty, I wasn't so sure that it would make it to a gas station. So my 2 big recommendations are clean the trucks, and put fuel in them.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

Great customer service love the lady

Jesse R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesa K P. 
Clasificación:
4.0

The only reason I put equipment not clean is because when we opened the back of the truck is smelled heavily of Pot. I feel they should open the back once a truck is dropped off. They did give us another truck.

Tershia C. 
Clasificación:
3.0

El cliente no dejó un comentario.

david M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Great customer service. Will use them again.

Kevin K. 
Clasificación:
2.0

The location is great. I give U-Haul a minus 5 rating based on customer service and company policy. My experience with the location was good, my experience with U Haul was hell.

Dena M. 
Clasificación:
5.0

always have difficulties with the self check out.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES Y. 
Clasificación:
5.0

The van was ready when promised. Brad called me ahead of time and I was checked in over the phone. Very convenient!

Tiffany P. 
Clasificación:
5.0

Inside the truck was dirty. The windshield was filthy, inside and outside. I had to sweep out the cargo area before I could use it. The truck's "check engine" light was on when I started the truck for the first time.

JON O. 
Clasificación:
5.0

Check n and out was very easy. Truck worked perfectly. I wouldn't change a thing.

Gary P. 
Clasificación:
5.0

I live in Meridian but drive to this location, probably the furthest from my house, because these guys always take care of me. I will continue to use U-haul at this location!

KENNETH S. 
Clasificación:
5.0

Clean & sanitize vehicle before rental. I had to remove take out food box with food in it, water bottles, trash and wipe down surfaces myself.

Theresa M. 
Clasificación:
5.0

With the online check in completed, the rental at this location was really fast and simple. ¡Gracias!

John W. 
Clasificación:
5.0

great services

SANDRA S. 
Clasificación:
5.0

It was simple and easy!

Geoffrey M. 
Clasificación:
5.0

Easy location to get to. Large lot makes it easy for all size trucks to get into and maneuver around without issue. Took maybe 10 minutes at most to get checked in, hooked up and on our way.

Ben P. 
Clasificación:
3.0

The keys hadn't been dropped off when I arrived to pick it up, and I didn't get the vehicle until 30 min after my scheduled time. I also did not get an extension on the time I had the vehicle despite the time I booked being shortened.

Annabelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

Everything went great.

MARK T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

john F. 
Clasificación:
5.0

From the gentleman from customer service who helped my on phone to the gentleman who helped at Two Tails LLC my experience was great! The only thing that could have been a little better was the online booking. Could you please make it easier to sort by availability. The website will say limited availability and lets you schedule a pickup time but then has a box saying that you know it isn't available and you agree for a representative to call you. It would have helped me so much if the website listed as unavailable and I could have just sorted by available or not available.

Sharon C. 
Clasificación:
1.0

Our vehicle was improperly attached to the transport. It caused damage to our vehicle.

DAVID V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill R. 
Clasificación:
5.0

Not a thing! This place is the reason you are still in business in Boise. If you relied on Orchard and Garden city locations, I suspect they would run off more customers than they bring in. Ungrateful for the business and short rude attitude with my daughter who had no idea what to do. They werent very helpful or clear about anything with her.

James C. 
Clasificación:
5.0

Mr Pat is very helpful and a professional businessman. He also treated me with a respect.

SAM S. 
Clasificación:
5.0

Pat and Brad were awesome. Always super friendly and the checkout process was fast! Will definitely be recommending them to friends

Ellen C. 
Clasificación:
3.0

A little awkward checking in with no service personnel present. Some customers may need more help getting their rig setup.

Thomas H. 
Clasificación:
5.0

They were vary helpful and made things easy.

MICHAEL W. 
Clasificación:
3.0

Staff was late to scheduled appt. No walk thru inspection completed. Vehicle issued with less than 1/4 tank fuel. Everything worked as promised and rates were good. Mission accomplished, but that's all.

Jeffery M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark or Lori F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillie C. 
Clasificación:
3.0

charged me for a dolly after telling me that they didnt have any and that they would 'remove that charge"

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
4.0

While the truck was new, the facility gave me a broken dolly, which one of the employees put in the truck before I had a chance to inspect it. This made the moving much harder than it had to be. I was surprised by this. The shop also did not provide a secure place to drop keys after hours. The box they specified was not lockable, and anyone could have taken the keys and the vehicle and it would be on me. I would hope that I am not treated this badly should I choose to rent from this facility again.

Tim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

Brad helped me on both pickup and return. He was excellent. Very friendly professional and speedy. I would recommend this location just because of the experience Brad provided. 10/10

Kole F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

Great service! I'll keep coming back.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam W. 
Clasificación:
5.0

These guys were great to go out of their way to get me a truck! Very impressive

Dawson M. 
Clasificación:
3.0

The dolly I rented had a tail light out. It would have been nice to have that fixed before I left on a 350 mile trip.

Jesse H. 
Clasificación:
4.0

I've been going to Bauers for many years and will continue to be a loyal Customer. Only comment would be to clean the store area a bit, it feels cluttered

Ralph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
1.0

Put fuel in the vehicle and of you insist on no contact, don't make it so freaking inconvenient....and maybe include the dollies we rented. The whole reservation was screwed up and after many calls it was obvious that Uhaul doesn't care.

Becky L. 
Clasificación:
5.0

Don't send these emails at 3:00am in the morning!!! Send them during business hours. My phone is on 24/7 for my work and usually when I get those emails at that time means I have an emergency that I have to deal with. Gracias

David M. 
Clasificación:
4.0

Something happened to the trailer the day of pickup. It was not there. For whatever reason; stolen most likely, but the owner tried to make it right with me; hey, it wasn't my fault. Instead of an open flat bed with tailgate I got an enclosed truck which was great except I needed to move a very heavy wood cook stove and a claw foot cast iron tub. So, I paid more than I wanted to and worked harder than I expected but,,,,,come on, it was a fair deal. He did the best he could trying to remedy an unfortunate dilemma and I didn't whack my back out at 70 years old!! Fair is fair and I feel he is a decent person and did what he could inspite of the embarrassment and loss.

Raylene K. 
Clasificación:
5.0

I love this uhaul dealership. Their on the ball and have treated us Great. We've rented from them several times this past year and will continue to in the future ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'

Gina J. 
Clasificación:
5.0

Mileage was higher than stated in contract but that was corrected. Very efficient and great service.

John S. 
Clasificación:
5.0

I rented trailer from this location many times over the past 2-3 years. My friend did the same as well. We both agreed that the friendliness, promptness and service from this location is better than other locations and much better than Tates Rental. Pat, the owner, knows his frequent customers by names. He greeted me when he picked up the phone; what a difference!

Manny M. 
Clasificación:
5.0

Free beer would be nice.

Adam J. 
No se han enviado comentarios para esta ubicación.

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