Customer Reviews for Two Tails LLC
(U-Haul Neighborhood Dealer)

2,166 reviews

4503 S Federal Wy   Boise, ID 83716
(Between apple and amity)

(208) 375-4165

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    10 am–2 pm

Services at this Location:

Contact Us

(208) 375-4165

4503 S Federal Wy
Boise, ID 83716
(Between apple and amity)

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    8 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    10 am–2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL FISHER 
Rating:
4.0

The engine ran a bit rough but may have been cold. The exhaust was smelly. The windshield has a chip and crack with changing cold and warm weather. The gas was 119 miles to empty (just over 1/4 tank) The truck leaked in the rain and boxes in the attic and on the back right got wet.

NORINE CASTLE 
Rating:
5.0

You guys were great couldn't have a better service with you definitely tell people but can of experience we had it was awesome thank you so much. Working with us

KRINDA TUNNELL 
Rating:
5.0

I didn’t catch the name of the gentleman that checked out the uhaul for me but I wish I did. He was so very helpful despite being extremely busy juggling so many people at once. I don’t often meet people that maintain composure under pressure. I would highly recommend this particular location for that reason. Thank you kind sir!

cornellier lisa 
Rating:
5.0

Customer did not leave a comment.

Mark Brown 
Rating:
5.0

Customer did not leave a comment.

Jill Jenkins 
Rating:
5.0

Customer did not leave a comment.

Brian Thom 
Rating:
5.0

Nothing, good work!

Clint Porter 
Rating:
5.0

It was a great rental experience

Raymond Stamp 
Rating:
5.0

Excellent staff. Helpful and friendly . Easy to rent trailer via web site.

Charles Ledford 
Rating:
4.0

Customer did not leave a comment.

Sheila Waldon 
Rating:
5.0

Customer did not leave a comment.

James Appel 
Rating:
5.0

Customer did not leave a comment.

Christofer Killian 
Rating:
5.0

Best location in Boise.

James Appel 
Rating:
5.0

Customer did not leave a comment.

Tara Marta 
Rating:
5.0

Customer did not leave a comment.

Walter Fisher 
Rating:
5.0

Customer did not leave a comment.

MELVIN BARRUS 
Rating:
5.0

Make sure the truck’s windshield cleaner is full

Bill Clemons 
Rating:
5.0

The customer service at this location is wonderful - always friendly and helpful!

Stacey St Amand 
Rating:
3.0

Customer did not leave a comment.

tim rahn 
Rating:
5.0

They are very nice and easy to work with.

Mary Kelsey 
Rating:
1.0

The truck was supposed to be a 10 ft and the roof leaked on everything.

Sarah Neufeld 
Rating:
4.0

Customer did not leave a comment.

Monique Web 
Rating:
5.0

Customer did not leave a comment.

Tracy Widner 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SATZ 
Rating:
5.0

These guys are the best uhaul in all of Boise. They made a rough situation go really well. Thank you.

Andrew Hedley 
Rating:
5.0

Customer did not leave a comment.

stinnett zachary 
Rating:
2.0

Location pickup was not honored at reservation. 1st truck was not ready and mechanical operational. Had to loose a day, full tank of gas and then be caught in snow because first truck failed, dead battery, and engine warning. Second truck had no fuel, coffee cuts and trash behind and around seats.

Kenneth Huff 
Rating:
1.0

Beware of these guys. DO NOT TRUST THEIR WORD. Take before photos of EVERYTHING before they touch it. Rented a U-haul (with insurance) that was serviceable enough. A yellow flag is that they waited until after I left the lot to request state of vehicle check completion, but the insurance rendered that moot. The problems came when I contacted them about moving assistance with a 3'x6' desk I couldn't safely move up stairs with my friends. They did not refer/schedule me to the U-haul moving assistance (as I would later find out) but did set up an appointment. The two men that showed up were visibly fatigued (it was a later call in the day) but I figured that wouldn't be an issue as they had the 1 hour minimum to get the desk in and upstairs. The two men needed to have the carrying straps I had available for their use pointed out and explained before they would consider them. Then the real problems started. Walking down the ramp, the bottom guy missteps off the ramp in the last 2 ft of ramp. He recovers without injury, but they drop the top of the desk on the ramp! This leaves a mark on the desk and finish from the desk on the ramp. After some work on the stairs, they declare the desk cannot go up them. I am disappointed, but resigned to the facts of geometry. They then go to place the desk back in the U-Haul. They had been taking frequent breaks to rest, as it was a heavy desk. The worst was just to come. They loaded the desk on the U-Haul feet on the ground and then proceed to slide it into the corner! They offered no charge and left. When I went in to confirm the damage from the ramp drop, I discovered that their sliding had ripped a foot out of the desk side causing significant damage to the structure. When I called the location to complain and seek recompense. The owner denied all responsibility. Claiming his people would not act as I had described and suggesting the damage was pre-existing from when the desk was loaded. When I went to escalate to U-Haul corporate is when I learned that the moving assistance was never properly scheduled through U-Haul. This coupled with the no charge offer left me with no paper trail showing their involvement.

Alan Burgesser 
Rating:
5.0

Customer did not leave a comment.

SUE CASE 
Rating:
5.0

Fantastic group of people, very helpful and listen to your needs! The only place I will rent from!

GARY CARR JR 
Rating:
5.0

Customer did not leave a comment.

RODNEY MOERER 
Rating:
5.0

Customer did not leave a comment.

DAVID SWAFFORD 
Rating:
5.0

Customer did not leave a comment.

Babak Bruce Sadreddin 
Rating:
3.0

Customer did not leave a comment.

Kevin Leland 
Rating:
1.0

Takes way to long to check in

Jeanne Gurr 
Rating:
5.0

The agent was soooo helpful. Truly a great experience!

Natalia Cota 
Rating:
5.0

Customer did not leave a comment.

Mark Hitesman 
Rating:
3.0

Dropped off at night.

Samuel Fetters 
Rating:
5.0

They were so helpful even staying late so I wouldn't have to download the cumbersome ap to get the truck - very much appreciated the service above all else!

Dale Alverson 
Rating:
5.0

Two Tails has a super convenient location, lots of inventory, lots of space in the parking lot to maneuver and responsive friendly staff.

JODI Barnhart 
Rating:
4.0

Customer did not leave a comment.

linda swanstrom 
Rating:
4.0

Customer did not leave a comment.

Jeff Johnson 
Rating:
4.0

The vehicle was clean, but the windshield wipers were quite worn and less than fully effective.

John Waddell 
Rating:
5.0

Customer did not leave a comment.

MAUREEN FLAHERTY 
Rating:
5.0

Exceptional service!!! The time the representative took to meet every need and question I had was impeccable!!! This location consistently exceeds my expectations! Thank you!

samantha lovan 
Rating:
5.0

Customer did not leave a comment.

Mary Biggs 
Rating:
5.0

Customer did not leave a comment.

Mary Biggs 
Rating:
4.0

A stand for the trailer tongue would be nice.

RICK BRIGGS 
Rating:
3.0

Customer did not leave a comment.

Neil Orth 
Rating:
5.0

The parking lot is easy to get in and out of, they seem to have a large variety of rentals, and the staff could not be any nicer or more helpful. Not sure how they could improve other than offer to move all my crap for me for free. 🤪

JODI Barnhart 
Rating:
5.0

Customer did not leave a comment.

Todd McDougal 
Rating:
5.0

The guy that helped us get the truck in the morning was extremely friendly and helpful! Moving can be stressful and he made the day so much easier and off to a wonderfully easy start!

Ben O'Connor 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Robert Vanderbilt 
Rating:
5.0

Customer did not leave a comment.

Marlena Russell 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

CHARLES DIETRICH 
Rating:
5.0

Smooth as silk!

RICHARD POLLOCK 
Rating:
5.0

Pat and Brad who helped me were very nice and fantastic

Javad Bayat-Mokhtari 
Rating:
3.0

Customer did not leave a comment.

YEVGENIY DYFORT 
Rating:
5.0

They are so helpful at this location. The process was very quick and truck well-maintained. Thanks so much!

Rachel Abroms 
Rating:
5.0

Keep on doing what you're doing.

DOBBIE BOYINGTON 
Rating:
5.0

Customer did not leave a comment.

Timothy Lewis 
Rating:
5.0

Easy and quick pick-up, got help to hook/unhook the trailer to/from my car. Great customer service.

CHRISTIAN CAILLAT 
Rating:
5.0

The owner showed up an hour early just to rent me a U-Haul at 8 even though it didn’t open till 9. I rent about 10 U-Hauls a month and he went above and beyond. I will definitely be back.

David Doshay 
Rating:
5.0

Customer did not leave a comment.

Ken Ding 
Rating:
2.0

Truck on pick up was not filled with the amount of gas it should have been before we were handed it. Truck had boxes left inside cab when we picked it up.

Owen White 
Rating:
4.0

Have a location closer to my home that had the trailer I wanted to rent.

Robert Szpila 
Rating:
5.0

Excellent service

ROBERT Fazendin 
Rating:
5.0

It would be nice if they would pressure wash and clean these trailers once in a while. They are filthy, dirty.

Brian Anderson 
Rating:
5.0

Customer did not leave a comment.

Tony Burke 
Rating:
5.0

Customer did not leave a comment.

James Myers 
Rating:
5.0

Customer did not leave a comment.

Leo Valles 
Rating:
5.0

Very simple return process.

Dale Barnard 
Rating:
4.0

the website and confirmation emails were confusing. My husband tried to set up pickup w/o help but I needed help because I couldn't figure out the codes and emails.

Kim Carstensen 
Rating:
5.0

Great experience. Got there early and everything was ready to go. They came out and hooked me up and I was off. Return was just as quick.

B Donald McCollum 
Rating:
5.0

Brad was both professional and helpful.

Matt Potter 
Rating:
5.0

Easy drop off

Daniel Hinson 
Rating:
5.0

Customer did not leave a comment.

CHARLES RUST 
Rating:
4.0

This facility was convenient and pretty quick to return equipment to

John Anderson 
Rating:
3.0

The issue was not the location. the issue was that Uhaul’s system was down at pick up. As someone who works in a field providing high-availability IT services, this was absurd. Uhaul clearly does not value the time of their customers.

David Ralston 
Rating:
4.0

Customer did not leave a comment.

Christian Kope 
Rating:
3.0

I have been coming to this location for over ten years and have rented dozens of trucks. The staff has always been wonderful and Patrick always gives me the best deals in town. This time however was my worst experience ever. The old GMC truck I was given was literally falling apart during my trip and desperately needs to be retired. The last section of road (only a few miles) was dirt road with a little washboard but not that bad really. The truck shocks were gone and was rattling so bad it sounded like parts were falling off of it. At one point I heard a loud grinding sound followed by a loud metallic snap. I was thoroughly amazed that I made it all the way home. It also had the worst gas milage ever, maybe 4mpg average. The next truck (Ford 550) I got a few days later did the same trip with less than half the gas, over 8mpg. I will never again accept an older gmc model truck.

BRIAN HENDRIX 
Rating:
4.0

Customer did not leave a comment.

whittney manwaring 
Rating:
4.0

Clean place with huge lot to maneuver. Helpful staff as well.

Michael Gonzalez 
Rating:
5.0

Customer did not leave a comment.

David Peavey 
Rating:
5.0

Everything was great. Very friendly and helpful staff

MERT BURNS 
Rating:
5.0

It was really nice that they let me do a parking lot test drive of the 26 ft truck so I felt comfortable maneuvering it.

Jeffrey Herdman 
Rating:
5.0

Customer did not leave a comment.

LLC TWO TAILS 
Rating:
5.0

This has always been a great location to pick up and drop off rented equipment/vehicles.

Aaron Long 
Rating:
5.0

Customer did not leave a comment.

jose orozco 
Rating:
5.0

Customer did not leave a comment.

Todd Fawver 
Rating:
5.0

Customer did not leave a comment.

Donald A Henney Jr 
Rating:
3.0

It would be nice if I could get a notification that the original location I had made the reservation from had changed since I had to drive 30 miles out of my way to pick up this trailer.

Jon Anderson 
Rating:
5.0

The location served me well. The U-Haul needs improvement. It didn’t allow me to check-in online and the checkout process was frustrating. The application glitched out and terminated the checkout before providing a confirmation. Thankfully, a help center rep finished the process.

VLADISLAV TSYN 
Rating:
4.0

Customer did not leave a comment.

Joseph Meier 
Rating:
3.0

The customer service is horrendous, an older gentleman who may be the manager was blatantly rude to the customers next to us to the point where I almost cancelled my reservation. Wont return, I was appalled.

Dakin Macgowan 
Rating:
5.0

Provide a refund for UNUSED furniture pads upon arrival of finished trip.

Richard Sheets 
Rating:
5.0

Customer did not leave a comment.

Souvanna Seaman 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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