Change your CSR skills, if you deal with the public learn to verbally and linguistically learn how to communicate with the public
charles y
Customer Reviews for Two Notch Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service
HArsh Pi did not reserve a truck from this location you have the wrong email on file
TIMOTHY QThe guy hardly talked to me. I gave him the keys and I asked if that was all I needed to do and he barely said yes
Robert YThe truck has cat pee all over the side of the passenger seat
Sarok CThe drop off location did not check my truck in at the time of turn-in, instead waiting almost 24 hours to check the truck in. This resulted in an extra day’s charge, which required me to spend almost an hour on the phone with Uhaul to correct the erroneous charges.
Ernest WNothi
YVONNE SAt first I was skeptical about the location but to be honest that is the best U-Haul I have ever get and the customer service was amazing
Ademola OThey call leaving threats on the voicemail, and overcharge your card on file. No I would not recommend this location at all!
Keyshawn SGo here the atmosphere is very good and the people who rented me the truck are very friendly and informative
cindy wReally easy going and will explain everything to you and also very welcoming
HArsh PGreat service...and quick rental
Parag PNice and excellent
Ruth ORefund some of my money!!
Gregory WThis transaction was so simple, I can’t think of a more simpler way or a better way to rent Uhaul
Calvin CGreat
Parag PMake sure all customers get charged for miles and fuel they use only. I was charged $484 for a local rental for one day.
Amanda BMake sure the van has working gauges because I paid too much on gas
Brittney FGreat service and easy in and out!
Paul CDisgusting. They charged me for 6 gallons of gas, and $30 to put the gas in, even though it was parked right next to their gas pump. I probably used 2 gallons, and they made no mention of the refilling fee. Just thoroughly unpleasant surprise
Jon MThe check in was very quick and efficient. My return could have gone smoother on my end if I read the message I received prior. So happy my service location stepped up and took care of me! Excellent customer service!
Corey MAc in truck did not work.
Michel LCheck the equipment before the customer gets it.. to make sure everything matches up correctly with all paperwork….
YVONNE Scheck the trucks and make sure everything works. I had no Air-conditioned
Robert RJanki and his wife make the experience smooth and effortless. I’ll send as many customers as I can.
Maria QNothing
Anthony CGreat service and timely help. The only issue we had was probably out of their control as the back storage area smelled of strong gasoline fumes and the interior smelled like Marijuana had been smoked in it. An ozone machine would probably help to removed these smells before handing off to the next customer.
Christopher JSo far, i don't think anything needs to be changed.
William TStaff as super nice. I had no issues at all.
debra BSuper nice and helpful folks
Belinda PNo wait. No problem. Very nice staff always 🙂
Shanta RNone.. customer service on this location was excellent
Cesar SGreat equipment and customer service.
Marcus CGreat service
Parag PI was charged an extra day for returning the truck after 11:00 am. I was told at the renting agency in Hiawassee that I needed to return the truck before 1:00 PM ( my pickup time) to avoid an extra charge. I did that yet was charged an extra day. When I tried to email the drop off manager the system would not allow my email to go through. This means I will have to make an extra trip there to resolve the issue.
Sam DPerfect!
Parag PNone
odakis rMr Patel was friendly and helpful. Very easy to deal with and I highly recommend!!!
GEORGE ECharged for damaged/missing mirror after being told I didn't need the extra insurance??? The rep at this location at least apologized but then said to go back to original location for further help?? Sigh....Will never use UHaul again. Please take before and after pictures people. Use your phones for covering your behind instead of showing it.
Kaitlyn MThe online process was complicated and time consuming. I’d probably only pick up a truck in person if I do it again. Online is supposed to speed things up - it didn’t.
Francis VThe attendant did not speak English, which made picking up the truck difficult. I had to speak to a U-haul agent on the phone.
Clifford SThe experience was great
Marcus wFantastic customer service.
Mark BGreat customer service...so convinent no long waiting lines return was quick and easy....they know what they doing...great job guys
Parag PAll is good!
Amir bRented to us overnight via phone then after coming in person was rushed to have back within 3 hours yet charged FULL PRICE
CHRISTOPHER WThe staff were helpful and friendly.
Jason RThey are very rude and they charge me extra money for no reason I will never ever go to this location again
DEWAYNE G