Comentarios del cliente para Trusty Car Rental Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Trusty Car Rental Inc

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

ANDREAN L. en

Grado:

El cliente no dejó un comentario.

Edgardo D. en

Grado:

El cliente no dejó un comentario.

BongKyoung S. en

Grado:

While I was picking up the truck via APP, there was an error and took a long time to re-do it.

Mohammad S. en

Grado:

Horrible experience. It took me two days to book a 15' truck for moving out of a 2 bedroom apartment. Finally I managed to reserve one with the customer service rep for office pick up. No one ever told me that there is no office and no one manning the location. It got worse when I finally managed to find the location to find out there is only one 10' truck is parked at back. I had to jump through hoops to contact the owner and find out that that is all he has to offer and to get the key, I have to call customer service. Then customer service rep, instructed me that the only way to open the box is visiting their website and following the instructions ( answering questions, submitting pictures of myself, my driving licence,..........) to get the postcode. I showed up early to ensure I can be ready for reserved elevator, it took me over 30 minutes to just get the truck's key. Then I had to think of how I can get another truck to move what can not be taken to the new place with this one during my allocated time frame. It is unfortunate that no one even gave me a courtesy call to let me know that what I booked and confirmed is not available, ....... All I heard was we are sorry for the inconveniences, a cliche answer which has lost its meaning due to too much abuse. I wasn't going to share this but just because you have sending me email after email for my feedback. Hope this helps.

hing luen T. en

Grado:

El cliente no dejó un comentario.

ronald M. en

Grado:

Jimmy was very helpful and thoroughly explained my rental of a Cargo Van. It was a 2019 and had no damage on the outside. When I returned the vehicle, he inspected it and the billing was done online. He also printed me a copy for my records. I was able to leave my vehicle on site while using their van. I was very satisfied with the service at this location. R.M.

Alnoor D. en

Grado:

Had a "VERY BAD" experience with u-haul this time. Initially wanted to rent the vehicle from 1875 Leslie but vehicle was not available so had to book at 150 Duncan mills. And then 1hr 50mins before the pick-up time it automatically changed the location to 1810 Pharmacy Ave. NO COMPENSATION WAS OFFERED FOR EXTRA KMS DRIVEN. The van that we rented stinked as if cattle was stuffed in the van before we rented, and since my wife is sentitive to strong smell she kept sneezing all the time. In the end for 27 Kms driven they charged us for 7.52 liters of gas!! (Taking into consideration extra 10Kms of driving back and forth due to unavailability of vehicle). Aslo we were forced into getting the insurance which we had intially rejected. I had rented the same type of van for same kind of purpose back in 2nd week of May 2019 and it costed me $34.74 with a great experience. This time is costed us $69.19 with terrible experience! Definately will not be renting from Uhaul again.

ramesh R. en

Grado:

El cliente no dejó un comentario.

Gunjan S. en

Grado:

El cliente no dejó un comentario.

hart B. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

Good location and very convenient for me excellent experience overall

Kutay A. en

Grado:

Very good service

Troy V. en

Grado:

The app is not functioning at all. I had to call location to help me out.

Amitabh B. en

Grado:

El cliente no dejó un comentario.

Chikong K. en

Grado:

Good service

Kiarash S. en

Grado:

El cliente no dejó un comentario.

fangchu S. en

Grado:

El cliente no dejó un comentario.

GHOLAMREZA K. en

Grado:

The van that I rented smelled like chicken shit all the time, and I was wearing two pollution masks to only bear the ride... So try to provide a clean and professional service instead of terrible one. That’s my suggestion.

Shelley W. en

Grado:

El cliente no dejó un comentario.

STEVEN B. en

Grado:

El cliente no dejó un comentario.

sooyeun J. en

Grado:

El cliente no dejó un comentario.

Jeyarooban J. en

Grado:

Horrible experience. Wrong truck. Then over charged for fuel which was not correct.

Christopher L. en

Grado:

This is a strange location manned by a number of young men one at a time. When I returned the truck the young fellow who was there barely looked up from his computer where he seemed to be playing a video game. He took the key in his free hand and mumled something like that's all I need.

Chris J. en

Grado:

I believe I was over-billed by a day and 295 Kms. I tried contacting Uhaul about the issue via the email I was supplied, but never got a response. I then tried calling Uhaul, and was placed on hold for 30 minutes before being disconnected by their system.

Kifle G. en

Grado:

The service that I get from the rental office was very good and the truck is also good.

Ting L. en

Grado:

El cliente no dejó un comentario.

WEI W. en

Grado:

El cliente no dejó un comentario.

Steve F. en

Grado:

Nice easy experience. No fuss and just the way all rentals should be handled. Will be back but just be aware that assignment locations can change at last minute which is what happpened to me. Nonetheless, it was a few kilometres further than desired but it all still worked out in the end.

Qian C. en

Grado:

El cliente no dejó un comentario.

Abdul Gafoor P. en

Grado:

getting the vehicle took less than 5 minutes in total- no hassles

Jun Won L. en

Grado:

El cliente no dejó un comentario.

BHANU A. en

Grado:

The price is too expensive.. i ended up paying more than what it says the 19$ thing didnt happen

Yehuda N. en

Grado:

I needed the car for one day, early morning of August 30, 2018 until the evening. Since the office closes at 5pm and I was at work I sent me my dsughter to pick it up before closing time. We used the car the following day and dropped it off in the evening. I was charged for 2 days. Never renting from this office again!