Customer Reviews for True Tires & Brakes
(U-Haul Neighborhood Dealer)

24 reviews

1501 Rosewood Dr   Columbia, SC 29205

(803) 667-4565

Location Hours

  • Mon-Fri: 11 am - 4 pm
  • Sat: 11 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 667-4565

1501 Rosewood Dr
Columbia, SC 29205

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 4 pm
  • Sat: 11 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Your website was the delay. Wasn't taking my password and photo of ID.

Diana J. 
Rating:
3.0

Customer did not leave a comment.

CALLYN F. 
Rating:
1.0

Customer did not leave a comment.

John M. 
Rating:
1.0

When I arrived at my reservation pick-up time, the guy was not there and I had to call the number for him to come and give me the keys to the truck. There was no communication about the process and the customer service was terrible. I was told by cooperate the day before that the first location could load my car onto the trailer after i picked it up at the second location but the guy told me he couldnt so i had to quickly figure out how i was going to get my car to the second location which caused a lot of anxiety. He also told me that i would be billed at the second location and then i found out that i was billed at the first location but after already being under stress, it would have been nice to know that ahead of time. He also did not walk me through the process and was terrible with communication when i tried to ask questions about the process. I also had asked for a 10 foot truck but was given a 15 foot the day before i was supposed to pick the truck up.

Nora A. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Customer did not leave a comment.

Brianna W. 
Rating:
5.0

Customer did not leave a comment.

Arlene K. 
Rating:
3.0

Super close to home and easy

Mary Dorita S. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

Farideh B. 
Rating:
2.0

The location's proximity to my apartment and my new house was perfect. There is not adequate space to turn the truck around. I had to drive down the side street and back into someone's yard to turn around. The truck was basically on the side of the street when we arrived. The parking lot will not fit more than four sedans. No room for trucks that size.

Gordon D. 
Rating:
1.0

The customer service didn't exist. I have been 2.30 pm I already paid on line no one was available. They spent 20 min find my order plus I went to an other locations for the truck hand and pad.

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
3.0

drop off point after hours only

RONALD S. 
Rating:
3.0

Customer did not leave a comment.

Michelle R. 
Rating:
1.0

The truck was smelly and there were ants crawling all over the vehicle. The ants were not noticeable until I started the engine and they crawled out of every air vent. I was able to get the smell out by simply rolling the windows down. The truck was also missing a windshield wiper on the passenger side. Again not something a customer would typically look for until it starts raining - which it did as soon as I left the parking lot.

Robert L. 
Rating:
1.0

No one was there during my Scheduled pick up time. Could not use the app to check in. Client experience was a zero.

KEITH G. 
Rating:
1.0

Didn't have a great feeling about leaving it there. The key return box was attached to a fence. Seems like it could easily be ripped off. Overall, place looked sketchy.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

Kelsey C. 
Rating:
3.0

Customer did not leave a comment.

Finance F. 
Rating:
2.0

I had to pick up the key without the location being opened. There was no secured option to leave the lock. I had to throw the lock through the iron screen where the tires are stored.

Kathryn L. 
No reviews have been submitted for this location.

Additional Services at this Location

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