Seems like a very dishonest fuel read. I picked it up at 1/4 tank and returned at a 1/4 tank ... This location must have rounded up on the official reading at pick up, and down on the official reading at drop off.
Barret S.
Customer Reviews for Truck Shop USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Have a guy with a better attitude at the front desk
James F.Trailer was extremely hard to get off due to the weight. We found a guy working on their lawn care that assisted to lift it up. We got there at exactly 12 pm and no one was available and doors were locked.
Robert S.Great price and great service
Kerry K.My overall experience was terrible due to a factor outside the control of the rental location. I have send an email to Uhaul asking for the VP of customer service to contact me. Please add a request to the appropriate person to do so. Jim McDonnell
Jim M.Gentleman that rented the u haul to my sister & I was not friendly or helpful. The truck had a piece of bagel in door compartment, empty soda bottles under the seat.
Dorothy C.Ninguno
Vera P.Make sure that the equipment ordered are with the truck as we did not receive our blankets that we ordered.
Dean B.Very good service.
Edward N.Going thru the 24/7 online option was like pulling teeth. The site also provided the wrong dolly. Becuase they weren't open on Sundays at all I spent an hour getting the pickup done, requiring to use a different phone becuase uhaul's website told me I wasn't at the right location on my phone. I didn't even want this location in the first place but somehow the place I selected and the place my truck was ready at were different. Was a horrible start to an already horrible day. In addition, I had no idea I need to take pictures of everything, so I had already dropped my key off before thinking "maybe I should check the website". TELL YOUR CUSTOMERS AHEAD OF TIME WHAT THEY NEED TO DO. SAYING YOU NEED A MOBILE DEVICE DOESN'T TELL ME ANYTHING EXCEPT HAVE YOUR PHONE WITH YOU! NO SHIT I NEED MY PHONE, I HAVE TO CHECK OUT THE VEHICLE!
John A.I had difficulty with the app. Kept freezing or kicking me out. Tried 2 different devices. Multiple calls made. I've used this app before and it went so smoothly, not sure what was going on.
Colleen O.Great service. Ken was very helpful.
Scott W.I originally went to a U-Haul location on Stanley St in Stevens Point but the lady at this location didn't know how to rent it out so that's why I went to truck shop USA
Larry A.Great cuisine service.
Ann K.None. Great experience! Thank you
Eric S.This was a place of contact less drop off, so can't give anything above average.
TONYA P.Easy drop off. UHaul wanted to bill me because I let you know the truck was STILL dirty from when I picked it up. May want to fix your app.
Michael R.Everyone was very nice and helpful. The entire process was very painless.
RODNEY M.Great service and staff to work with!
GLENN Z.Very nice People.I would definitely use them again, I recommend you go by and check them out for yourself.
DEBORAH C.Trailer ready on time, great customer service.
Gary M.Make sure inside of windshield is clean and back of truck is swept out. Other than those things, overall it was a pleasant experience.
Jason P.Ask more information. I had to pay $397.74 for less than 48 hrs. Multiple phone calls with uhaul staff told me that Ashland was closest for the return when in fact Superior was which would have only cost me $137.00. We are so very disappointed at the cost & no one could help straighten this out when I called.
Doug C.Ninguno
Kurt R.UHaul truck was dirty inside with food and other sticky liquids that attracted bugs and such to the trailer where we were moving furniture.
Sierra K.Front left amber light didn't work.
ANDREW S.Extremely happy with the service received on the phone and again at the store. Ken at the store did a great job of explaining everything to me.
Carl S.I had a reservation when I got there they didn't have the truck that I had reserved and then since I had a special deal for two days they told me that they don't do the special deal and I had to get the smaller truck for one day. Made me have to rush and leave a lot of stuff behind. I'm not happy
CHARLENE L.very nice and hel[ful staff
ERIC R.I had another Uhaul rented already (10 truck)and wanted to use it to haul the trailer due to I was moving to a home that with the bigger truck I couldn't make it into the driveway where I absolutely had to have it. They refused to allow me to haul the Uhaul trailer with Uhaul truck I already had rented. Left a really bad taste in my mouth.
Randall M.We had two rentals from a move and both drop offs were simple and friendly.
GORDON R.The half rule to change the contract should be changed
Dan D.Overall I had a pretty unpleasant experience with uhaul. The pick up location was fine but when I arrived and tried to check in online it said I was unable and needed a family member or friend to verify. I was right next to my mom but they refused to talk to her on my phone and only would call her on her phone. We waited and waited for the women from uhaul online to call my mom and verify. She never did. She ended up calling MY phone to verify with my mom even though she said she couldn't do that? Lots of time wasted trying to get the uhaul picked up. Then I returned the uhaul hours later with a full tank, dropped the key in the lock box as instructed and left. I then received multiple calls the next day asking if I can even picked up the uhaul because records didnt show it. I then had to sit on the phone AGAIN on two separate occasions for them to go through and re verify my information. It is advertised to be so easy which is NOT the case. Will not be using uhaul again. I would rather rely on family or friends to move.
Mathilda G.They made the process extremely smooth and were incredibly friendly. They explained everything and were extremely knowledgeable!
Amanda L.My transaction went Very Well..
MICHAEL F.Don't change locations the night before pickup
Scott N.Smooth process from start to finish.
Robert M.Nothing! These people really know what they're doing!
Kimberly K.Professional service and responsive. Would certainly use them again.
LEE S.Service was excellent! They even adjusted my rental needs to my work schedule. Could not be happier. ????
Dave B.This was my third attempt at getting a truck, Plainfield True Value failed twice before moving here. So do I get $100 or $50 off for my failed reservation?
Stephen N.Nada
Jason W.The guys at this location were awesome! Very fast service and very nice.
Megan M.Customer service was outstanding and very helpful
Chris R.The Truck Shop USA location is great. I have rented UHaul equipment at this location multiple times and everyone is friendly, helpful and efficient.
Aaron W.The information on the pamphlet that was given to me should have been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and the guy I spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The information in the pamphlet that was given to me should've been a little bit more specific as to what to do with the key. I was a little bit lost as to what to do. It was my very first time renting and reserving a U-Haul truck. By the way, my reservation was changed about three times and they guys spoke to on Saturday didn't feel as accommodating as I had been promised the night before. The lady I spoke to on Friday said that the managers would help me and that I had to call after 10 AM. There were no managers after 10 AM. They all took off before then on Saturday morning. Not very customer friendly at all!
Patricia S.Only one person available to help with checkout so I had to wait while he took calls and answered questions over the phone.
David D.Key pick up instructions were wrong. The location did not have a gray key box as indicated. This delayed our move in. Other than that, decent location.
Peter M.I repeat.. I only checked yes I would refer to a friend because everyone moves. Unfortunately, its a lot of trouble to rent a uhaul and NO ONE takes responsibility for anything. I laughed at the last person I spoke to and said let me guess.. Thats not part of your job. Funny how NO ONE at uhaul knows what is going on. I hope to never need uhaul again..
Jamie W.The pickup process was confusing, as I put a different location in the website reservation. Then I received a call the day prior to pickup telling me where the truck actually was.
Colin W.