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John R.
Customer Reviews for Troy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Frustrating trying to pick up after hours. Had reserved online. Thought I could just pick up, but ended up having to download the uhaul app, then going through all the same sign-up as I did online. Had to take pictures in the cold, dark night. Very frustrating. Especially since I've used this uhaul location a couple times before. When I dropped it off, I put the keys in the box and then when I went to checkout, it wanted pictures of everything from the inside. Again, kind of hard to take pictures and verify things when it's dark out. Very disappointed with the online experience, since I had already put in all the info online prior to pickup.
david C.My only interaction with the location was to drop off the 26' truck during after hours.
Amy W.Checked in equipment for me in a timely manner, assisted me, very professional and courteous. Thank you Sharon M.
Sharon M.We had a wonderful experience renting a trailer for our event. It was fast and easy to pick up and drop off the trailer. We will definitely rent their next year.
Jean K S.It was easy to reserve and pick up from this location. The employee who helped me was friendly and helpful.
JULIE M.The gentleman that helped me was excellent
RANDALL G.Knowledgeable staff, easy access, fast service
Don B.very helpful young lady took care of our rental trailer
John L.This was the single worst truck I've ever rented from UHaul. There were engine problems There were braking problems. The ride was horrible. When I called for help from the UHaul general line to get a replacement truck or anything, I was told that she couldn't do anything and that I should get roadside assistance to help. I waited on hold for almost forty minutes with no response. What a horrid experience.
ROBERT B.Again my location was inconveniently moved so “truck would be conveniently located for the next familyâ€. When I asked about my convenience and going out of my way to return the truck I was told I would get additional mileage but I never did.
BARB A.The enclosed trailer I rented leaked. Thankfully whatci was hauling didn't care about being wet.
Andrew K.The interior could have been a little cleaner but otherwise everything was great.
PATRICK B.No complaints
Clinton W.Associate was most helpful and a delight to work with.
Carolyn H.Nothing service was outstanding! The young man could not of been more efficient. Usually to not respond to these reviews. Don't like to be negative. He was all first class not seen that kind of service in 10 years. Keep a hold of him he will make you some money thanks Lee
INA M.great thank you
kevin B.She was very helpful and thorough. No issues at pickup or drop off.
SUSAN G.Check in and check out was super easy plus The representative in the office was very friendly and helpful. He even hooked up the trailer for us. Great customer service! Thank you!
Elizabeth R.Great service
Ernest K.Niki checked me in. Very professional and customer friendly 👍. 5 Star's. Thank you. Michael Canham
Michael C.No suggestions. We were pleased with our rental experience. Thank you.
James M.Jason was helpful and friendly
Patricia G.n/a
Daniel S.No complaints. Service was above average. Highly recommend the movers we had
Timothy R.Personnel were very helpful and friendly at both locations.
Billie B.I used the app to pick the truck. It was very redundant with information already provided in the app at reservation. I expected to just show up and get the truck. But spent 15 minutes just completing information.
Frederick G.The process of renting this UHaul trailer was very pleasant, efficient and well organized. I would not hesitate to use this business again.
Stacey F.Key in the key box was not for the truck that application directed me to. Had to call customer service to get it straightened out.
DAVID H.the only problem I ran into was trying to pick up the truck through the online check-in. Luckily, an employee came in early and was able to take care of me.
Carol H.Super easy to drop off. Staff was friendly and helpful. Excellent customer service.
Edward F.Customer service was great!
Lucas C.Very good experience. Will rent again for sure when needed.
Tom G.Customer service was great. Maybe the best I've ever experienced with uhaul
Russ G.Make sure the "Open" sign is turned around on the building and not still on "closed"
Brian L.It was a problem-free rental. The attendant was friendly and efficient. I picked up the truck, which was in good condition, did my move, and returned it without trouble. Very satisfied with the experience. Will rent from U-Haul again.
Keith D.