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RICHARD B
Customer Reviews for Troy Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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All good.
Shawn Vi loved the chair i was able to sit in while I was checking out my truck. I had problems on the mobile app and phone side of the rental. My phone doesn't always announce text messages so I missed the license plate check message at pickup. I tried using the uhaul app to check the truck back in and gave up because I couldn't understand its operation or it was too slow.
Robert RIt was all good. I like how the U-Haul app has maturated. My trailer had some minor damage that needed to be documented. I love the fact I could challenge the condition and upload pictures right from my phone.
SHAWN VNo improvement needed- excellent coordinator who was both professional and courteous.
TERRY CWe rented an auto transport to pick up a classic car. The strap on one side of the transport was cut and my son in law had to use his own strap to secure the car's drivers side tire. It was a Sunday and we traveled to a small town in Kentucky so it is a good thing we had our own back up. We dropped the transport off to the Troy IL location the same day so the office was closed so we were unable to tell anyone. Other than that, all was good. Car made it to Illinois in one piece.
JAMES BFantastic experience… everything was smooth and easy. Entire process was explained very well before we walked out the door with the truck. Would highly recommend and would use again
KENNETH GGreat place to rent a Uhaul
Joseph PWe love renting from U-Haul in Troy, IL. The website is easy to follow. The store is conveniently located. The service is amazing and fast! One of the cables for brake lights wasn't working. The employee was able to quickly fix it by using a new cable.
GARY SJason at this location made the process so easy and he was extremely helpful. It was my first time renting from here and will definitely be back when I need another rental from U-Haul.
Andrew BSteve and Jason went out of their way to help us out with a difficult situation we faced with the flooding of our property in Florida. I couldn't ask for better service, thanks to you both.
MARK TWas not open did mobile drop off Was very convenient
COLLIN KDo not put equipment in the truck that is not purchased. Having a dolly at the back of the truck that I have to work around is annoying.
JASON FThe only issue I had was the brakes started grinding against the rotors in the middle of my trip.
JAIMEE BJohn & Jason Did a great job with my rental, They had the dollys & moving pads in the vehicle when I arrived to pick up the unit !! This is the best experience I have ever had with Uhaul !!!
FRANK Soffer discount on miliege for local short term use.
JOHN PNada
ISAAC CGreat guy clean truck
THOMAS GI ordered blankets and a dolly but they were not available.
BRIAN PGreat customer service!
CHRLES JAgent friendly and polite. Conscientious as he called and politely inquired if truck would arrive by due date and time. He emphasized he was not hurrying us and did not want to rent vehicle the next day if we were not able to get it there by due time. I consider this good service both for me and for the other customer who someday may be me in this situation.
STEPHEN CThe regular manager was out for an injury and his boss was filling in for him. That boss was an absolute nightmare. He was ridiculous, rude, ignorant, dismissive, disrespectful and disgusting to work with. Again, this was NOT the regular manager of this location, it was his boss filling in.
TL WMake this rental location the standard for all uhaul rental outlets. Having used 2 other uhaul locations in the past 6 mos, this one is far and away a good example of how a professional business should be run. Clean office, efficient check in and friendly proprietor. The vehicles were organized and parked neatly on the lot allowing easy access and hook up and the staff actually assisted in hitching it and checking lights. (Not what happens at all places) Hands down, Troy Storage exceeded my expectations for uhaul.
john wGreat selection and rental availability. Staff super helpful and friendly. Even though there are 2 locations in my town, the Troy storage location is worth the extra 20 minute drive.
Thomas LI was deverted there at the last minute when King's service unexpectedly closed. Very easy drop off, friendly staff.
Frederick WGreat service
Rich CJust wanted to say the gentleman working there went above and beyond.
Austin EVery helpful and fast service!
ron wNo one was there for listed hours. Ended up just doing the return myself via phone cause there was no clear instructions listed on building.
Hannah JNothing . Great experience.
JAMES STHE LEFT REAR LED TAILALMP ASSEMBLY WAS BAD ON THE TRAILER. DEALERS SHOULD HAVE SPARE TAILLAMP ASSEMBLIES ON HAND. IT ONLY TAKES 15 MINUTES TO CHANGE ONE OUT.
Rich RNothing. It was all a pleasant experience
Maureen BKeep up the good work!
Victor S👍
Clyde HNothing, runs like a well oiled machine and personable
Kelly BNada
BILLY KAbsolutely the best experience I've ever had out of multiple military moves as well as when working with clients in the area I will send them to this location which in my opinion is the best I've ever been to.
Angela GThe customer service is awesome.
Tanika SExcellent staff.
Jerry CNo one on site. Sign posted instructing returns to park on street however no street parking was available. Difficult to turn around large truck tight quarters.
Matthew AAbsolutely the best place to pick up and drop off any U-Haul equipment at the Troy Storage, Troy IL. Super great service!!!
William BGreat customer service.
Bradley LI think the man that served me went above and beyond . I couldn't have been more satisfied with him .
Richard MNothing at the moment
Jose AExtraordinario servicio al cliente
William Fn/a
Kaitlyn HWe haven’t received our deposit back yet
Cynthia CBest uhaul we have ever been to!
Mike LAbsolutely outstanding service. Quick and easy rental process. Clean equipment. Wonderful employees. I would definitely recommend to anyone.
Nicholas G