Customer Reviews for Troy Self Storage 231
(U-Haul Neighborhood Dealer)

235 reviews

816 Hwy 231 S   Troy, AL 36081

(334) 566-2459

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 566-2459

816 Hwy 231 S
Troy, AL 36081

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8:30 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

Customer did not leave a comment.

Hamidullah M. 
Rating:
4.0

Everything went great no problems.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Wait on the first customer that comes in before the second one. Be friendlier and explain the process. Two people working. The floor was dirty.

Janice G. 
Rating:
5.0

Keep being friendly and welcoming . Thank you!

Albertha D. 
Rating:
5.0

Customer did not leave a comment.

Kristie G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
4.0

Have coffee and pastry available!

Lawrence M. 
Rating:
4.0

Customer did not leave a comment.

HAL M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DEREK A. 
Rating:
1.0

the truck was dirty in the inside

Yasmine B. 
Rating:
5.0

Awesome

Mohammad R. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
1.0

the app is horrible and the customer service on it is non existent

Autumn G. 
Rating:
5.0

Customer did not leave a comment.

Russ H. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Nothing everything was perfect

Sandra W. 
Rating:
4.0

Must better experience with personnel when dropping off in Troy, AL..She did answer my questions & was helpful when reporting a couple of truck issues...

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
5.0

Everyone has not rented a trailer before therefore, you should let renters know what will be needed like the hitch ball, adapter ( if not compatible with the trailer), ramp, etc.

cynthia P. 
Rating:
4.0

Need to put a jack/lift on the 6x12 trailers!!!!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
2.0

There was a sign on the door saying they had gone to another location and would be back in a few minutes. I waited for 15-20 minutes before I realized I could self-return the trailer. Someone should be onsite during regular business hours.

Chad D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

Carl G. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

roxanne G. 
Rating:
5.0

We checked in via mobile, the rep on the call was great. The customer service is wonderful. Both reps were the best. It takes awhile to get someone on the phone, but well worth the wait.

Alethea L. 
Rating:
5.0

Wonderful staff and always willing to help!

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Process was simple. Easy to rent, use, return.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Quick and easy experience!

Julian M. 
Rating:
5.0

Customer did not leave a comment.

Parrish A. 
Rating:
2.0

The drop off location on my reservation was not the correct address. I arrived at the appointed location only to find a parking lot full of Uhaul equipment but no one to assist me. It was a storage facility. I had to call for the correct location which was around the corner. If that is the preferred location for a drop off, the reservation should indicate that for customer convenience. I would not recommend as this is confusing.

Charity H. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
4.0

Customer did not leave a comment.

willie B. 
Rating:
5.0

Perfect customer service.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jalisa P. 
Rating:
5.0

I like doing business here, the ladies are on top of their game, easy going and efficient, thx

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Everything was great.

George S. 
Rating:
5.0

The young lady at Troy Storage was so kind and helpful!

Paige L. 
Rating:
5.0

Customer did not leave a comment.

Zachary L. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Great customer service! Thank you!

shenna A. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
1.0

I turned the truck in online but the worker came outside and began to stare. She did not speak, pretended to clean a rusty unit, & kepted peeking over her shoulder.

Khadijah P. 
Rating:
2.0

Truck was not clean. I clean the vehicle my self and after.

James M. 
Rating:
2.0

We ordered online, and went on a Sunday to pick up by mobile pickup. Everything was going good until we went to get the key. The box our key was supposed to be in had a key for one of the smallest trucks and we were supposed to be getting the biggest one. So after an hour and a half on the phone. The only option they gave was to drive 40 mins to pickup a truck that we wanted. So I asked if I could just take the small truck. The people on the phone gave us a $50 credit. They were as helpful as could be. That's why I gave 2 stars instead of 1, But the actual place where we pick up failed us. It took several trips with small truck and cost double what it would have maybe even triple.

Bethany I. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The lady was very sweet

CHELSIE G. 
Rating:
5.0

Customer did not leave a comment.

Micheal B. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Make sure your not overcharging customers for mileage usage. I don't know what the process is to determine the usage but it needs some improvement! Otherwise customer service was great and when I had an issue it was thankfully handled with ease!

Brianna M. 
Rating:
5.0

No improvements necessary!

Lawrence M. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
4.0

Customer did not leave a comment.

Hubert G. 
Rating:
5.0

Customer did not leave a comment.

Lapeatra M. 
Rating:
3.0

The Truck that was on site that I reserved had a non-functioning seat belt. I had to use the other truck on site that was 5ft shorter and did NOT run well. With the shorter truck, I had to make 3 extra trips during the move and was charged an extra mileage fee.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Shelia F. 
Rating:
4.0

Customer did not leave a comment.

Preston G. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
4.0

Customer did not leave a comment.

NERITA H. 
Rating:
4.0

I reserved an appliance dolly, there was none available.

Preston G. 
Rating:
5.0

Heck Yeah Thanks

Michael G. 
Rating:
2.0

Staff person was rude to me and left me without a hand truck even though I rented it a month ago. Truck didn't have working tail lights half the time, rattled like crazy above 50, and the light in the cab wouldn't turn off at night.

Autumn B. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Keep up the good work!!

Thomas W. 
Rating:
4.0

Lady at pick up in Troy Al was most helpful. Truck rented was too large. She went out of her way to find me another. Truck windshield was covered with bugs. Had to clean to see. Inside truck was fine

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
3.0

Customer did not leave a comment.

Tahira S. 
Rating:
5.0

After returning the truck early, I received an email that my rental had not been returned. I do not appreciate this.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Yvonne W. 
Rating:
5.0

Customer did not leave a comment.

Tracie H. 
Rating:
3.0

Customer did not leave a comment.

Rick C. 
Rating:
5.0

Troy storage unit U-Haul location is the best. So helpful and doesn't mind answering questions at all.

Angela L. 
Rating:
4.0

Customer did not leave a comment.

Calicia M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Doing an exellent job, thanks

Ronnie C. 
Rating:
1.0

I returned the truck with half tank of gas. I have pictures to prove it. The lady charged me $55.00 fir fuel. She just made her a big tip in my opinion. I will not use this place again or recommend it.

Lillian R. 
Rating:
3.0

My drop off location changed 3 times

Daniel G. 
Rating:
3.0

Our reserved truck was not available, we were rerouted 3 times for different trucks. An hour and a half later we ended up with this one which was larger than the one we wanted. We did get a discount but that didn't make up for pushing us the hour and a half and the extra fuel. The truck was also filthy with pine shavings that appear to be animal bedding and hair all in the cab and bed.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
No reviews have been submitted for this location.

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