Very polite and responsive service was rendered. A+++ service!
David W
Customer Reviews for Tropical Multi Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Need a Jack to be installed on the tongue of the trailer. It is heavy. I almost pulled my back out.
WILLIAM HN/a
JUAN PVery friendly and professional service
Mario LVehicle had a small sent of cannabis. But overall clean, so it wasn't a bother.
CHRISTIAN Vno comment
ASHOK BGood customer service
ROSA PAC didnt work, and they charged me for gas when I gave back the truck with the same amount of gas I received it with.
Diego PThe gentleman at drop off was friendly and engaging. Made a fast smooth drop off
SEAN AMore or less a driveway to park your U-Haul. Took them over 12+ hours to check my rental back in. Not professional to me
karla jRepresentative was very knowledgeable and helpful.
Cleaston DGod bless you all! Thanks
Zoraida CI was unable to rent a dolly.
JEFFREY Csomeone could have let us know that we'd get charged 75.00 if I forgot to get gas. There was only a quarter tank in it when I picked it up.
Charles CI forgot my gun sep 24 in the pickup truck my weapon
XAVIER LOur reservation was switch from one location to this location because the other one didn't have the size truck we needed. I never add coverage to my reservation because we don't need it. My husband has drove Commercial work truck for a living. When they switched it over this location decided to add the coverage without me knowing & my husband didn't notice it at the time of pick up. We had to keep the uhaul for a extra 4 days because the house wasn't ready & was charged $75 for a coverage we never asked for.
Chad BTEAM WORK WITH ME ON EXTENTED DAYS THANKS
Idoel CNever stepped into the office so I don't know if it was clean . The staff was understanding
DOROTHY FTruck pick up was ok. They didn't have the 15feet truck that I needed so I had to "upgrade at no charge" to the 20feet truck. The lady that gave me the upgrade on the phone said "we'll upgrade you to a 20feet truck free of charge and we'll give you 50 extra miles free and an extra day with the truck if you need it". Ended up with a 331 $ charge in my card somehow. Contacting corporate about this. Very sketchy people.
MARIA LIt was not clear in any paperwork that if I did not pick up the truck within 30 minutes of my appointment time it would be given away. I was in line waiting for 30 minutes when I received a phone call telling me that my order would be cancelled since I did not pick up the truck in the system yet. I also chose a dealer location and had my location changed a day prior to this sketchy location. Thank goodness my husband was with me otherwise I would have been uncomfortably nervous.
TRACI KReturned truck Friday night so I need credit back for extra day rental
Kathy DNothing, paper was ready, had a wonderful man to help load car hauler on truck and when we brought it back he was there to help take it off. Everything was fast!! And easy.
DAVID CNothing to change at the moment. Service was impeccable.
SONJA TService was friendly. The trailer was very rough ride. Bounced a lot.
GARY RIt was perfect
William EThey were slow and late for getting equipment. Over estimated fuel on the contract and understated mileage. If I had not taken a picture before I left I would have been paying more. Drop off location commented it was the worst he ever seen.
CARVER MThis experience renting at Uhaul was to the point and not feeling pressured for a upsell like at a location before elsewhere.. Truck was clean and I'm very pleased with this location in Haines City overall. ¡Gracias!
Britney RService was great, dropped off the truck, we inspected it together. You said everything was great and have a good day.
Walter BNot a thing, the two gentlemen we're fantastic!
BILL MPlease provide a water fountain for customers.
Franklyn MMake sure they have the equipment you order
Jorge VFirst of all the location that I was to pick up the truck was changed to another location 6 miles away. When I arrived at the location the place was not well maintained and the 15' truck was not in operable condition therefore I had to take a bigger truck. I paid for miles driven when the location for the pickup was changed.
Andrew MThe passenger door was broken and couldnt open. The check engine light was on. The uhaul shock uncontrollably and made a horrible noise. I was also charged for more miles than what I actually used. They were very unprofessional never provided me with any paperwork when renting the truck nor when returning the truck. I will never return to this location and will likely never rent a uhaul again for future needs.
Alicia VTropical Multi Services LLC 39 N 11th St Haines City FL 33844 Dropped off U-Haul truck on time, clean, under mileage allowed and with more gas than I was given. Representative at location met me in the parking lot before l finished parking, asked for keys to the truck and insisted that I would only get a emailed receipt within 15 minutes. He quickly motioned for another individual not wearing U-Haul attire to take the truck from this area. I didn't even get the chance to document that the truck was returned in the same condition that I received it. After 2 hours went by I called to get the receipt and the same person answered from the location and now stated that the receipt will be delayed due to things out of his control. A day and a half later I received a receipt with a $289 additional charge for going over mileage. Scam and fraudulent charge is what this is. Currently waiting for this to be investigated and false charges removed.
Kerstien PThe please look like destroyed
Lewis GExactly as described.
Jose VVery professional people
Enrique CGreat service, these guys were fast and made upgrading a larger truck easy. It's a small location (like many uHaul locations) but they are very attentive to guest parking and the placement of the vehicles so that everything runs smoothly and no one is blocked.
Corie CExcellent service, wonderful guys they help me and explain everything good 👍 😀
eliashim cExcelent service
JOSE AGreat and informative staff. They even told us to fold the blankets to avoid charge which was not explained to us at our pickup location. Could not say enough good things about the customer service here.
Narayan GVery helpful/
Andrew RThe best customer service of the world
gonzalo nexelent service
Jose FGreat service, very professional and courtesy.
ALEJANDRO RIt was very friendly assistant, highly recommended this place.
Viacheslav MThe 2 men that helped us were very polite and helpful. They took great care of us and got us on our way in a timely manner. Great customer service. The vehicle was clean, reliable and ready to go.
Ellen NI wanna give a great thanks to Steve in the Haines city office. Great customer service knows his inventory. Just a great guy❗
George SRespect your reservations; Reserved a van but there were none available.
Gary CThe self check in option on the website & app was not as efficient as I'd hope. The location did not have half of the moving accessories I originally reserved.
Wanda L