El cliente no dejó un comentario.Candy M.
Customer Reviews for Trojan Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Was very satisfied!!Edith S.
I had an excellent experience. Thank you.Michael P.
El cliente no dejó un comentario.Cecilie M.
Staff at this location was very helpful and welcoming. Thank you!!Alejandro O.
El cliente no dejó un comentario.Lewis S.
El cliente no dejó un comentario.AZUCENA G.
Air conditioner not working, making our trip very uncomfortable in a high heat high traffic day. No clearly marked box to drop off keys requiring an extra trip back to the location the following morning.kevin B.
Moving is a stressful time they were professional helpful and accommodating.Anna M.
Great customer service...adriana G.
El cliente no dejó un comentario.laura M.
El cliente no dejó un comentario.DAVID R.
The man at the front desk was friendly and approachable. He made the transaction smooth and quick.Raul G.
Great customer service, equipment was well maintained. Highly recommend this location.CHRISTOPHER P.
Helpful And friendly staff,good jobMark C.
Great Team! Friendly and professional.GREGORY D.
El cliente no dejó un comentario.BENANCIO A.
El cliente no dejó un comentario.MARK L.
El cliente no dejó un comentario.CLAUDIO C.
El cliente no dejó un comentario.Dennis G.
El cliente no dejó un comentario.Rita C.
Tried to drop off the UHAUL after hours and then once I finished the online drop off process, it asked to leave the keys in the drop off box but there wasn't a box at the location. There was a sticker on the window saying it was 24/7 UHAUL so I don't understand why it didn't have a drop off box for keysEsmeralda M.
El cliente no dejó un comentario.Oscar M.
Nothing guys there are very helpfulARMANDO C.
El cliente no dejó un comentario.GABRIEL P.
Great help and hooked me all upRhonda I.
El cliente no dejó un comentario.Jason L.
Tell your customers if you're going to charge them for gas. And make sure if you're going to let 3rd parties rent out your equipment that they at least know what they're doing.Stephanie M.
Great staff, surprising how clean and organized the location was! Very happy!!!JOSHUA H.
Very helpful crew BZALLANPAUL C.
Emmanuel was awesome!Jennifer K.
El cliente no dejó un comentario.RUBEN G.
El cliente no dejó un comentario.JESSE R.
Trojan storage rep was knowledgeable and friendly.JEFFREY M.
Very accommodating and friendly service. All my needs were met and they were considerate of changes in scheduling. KATHLEEN B.
The website should state that you cannot use the 24/7 option during business hoursRyan C.
I was not told able replacing the fuel, I believe that if aa customer is to replace fuel the the representative and the customer take a walk around and discuss the truck and policies. This was not done. In fact the amount of fuel that was stated was not in fact what was in the truck. If policy says replace fuel that is fine, but both parties should be on the same page. Trojan needs to be aware and not hand the keys over and say good byeKenneth R.
El cliente no dejó un comentario.Juan S.
Picking up the vehicle was mostly easy, but the check-in app failed to work. The manager had to check me in manually.MICHAEL KENNETH B.
El cliente no dejó un comentario.MONICA F.
Great customer service. This guy needs a promotion and raise!!!HECTOR C.
Great customer service.VERONICA S.
Great customer service, no need to change anything.Lillian C.
I didn't know , the milage was 73 cents a mile ? I should have rented a car . I don't make enough money to pay off the 1,000 dollars . I thought it was $250 a week , so after we added it up , I wasn't expecting it to be over $1,500 . I truly misunstood! I liked , that Emmanuel didn't give me a hard time , when I asked for the prince , he said the price wasn't accurate without milage but he said $500 and something so I thought oh ok $250 a weekcould pay that off but I couldn't be more wrong . When I got the Van in the back was dirty ,so I swept it out before I returned it ! I m afraid I will never rent a Van that long ever , unless I was homelessDonna H.
Staff very professional, understanding and worked with our difficult schedule. 20 Stars all the way if I could. Thank You Again Trojan StaffChristine M.
I was provided a pick up time of 8AM. Drove the 40 miles (which was unreasonable to begin with) to pick up the truck at 8AM and found out the pick up location opened at 10AM. Truck had snack wrappers and used masks in the cab.Jeffrey P.
El cliente no dejó un comentario.Mary C.
The service was awesome. These guys are on point. Emmanuel was friendly and efficient. Best experience yet and I've used Uhaul several times in the last year. The other spots suck.Abraham G.
The agent was THE BEST. He was professional, thorough, and paid excellent attention to detail. He educated me in the essentials of towing a trailer quickly, completely, and in easy to understand language. 5 stars!!!Michael B.
El cliente no dejó un comentario.Jewel T.
Courteous hard working and helpful people working there.Jessie G.
Nothing great place.Michael G.
The only issue was that when I reserved and pre-submitted my info the location was the UHaul Saviors Rd location. Next day I received a confirmation text stating my pickup location was on Eastman Rd. Anyway it worked out OK>Bart L.
Awesome serviceEmanuel G.
El cliente no dejó un comentario.Gary C.
Excellent service. Staff was friendly and easy to work with.Corinne F.
Never tell your customer that they will have the truck they want at the location they want or the time they want because it will never happen!!!JULIE C.
Great customer service!Marsyus H.
My pick up location was changed without a notification and the dolly I requested was not available at pick up. This made for a rocky start. However, the gentleman who helped us was really understanding and gave us moving blankets for free. He also allowed us to drop off the van 30 minutes late without charge. He made the experience better.COURTNEY P.
El cliente no dejó un comentario.Esmeralda M.
El cliente no dejó un comentario.Marylin H.
Very good customer serviceJason K.
El cliente no dejó un comentario.Virginia G.
El cliente no dejó un comentario.Walter W.
El cliente no dejó un comentario.johnisa K.
Very helpful staff, much appreciated in these trying times!Robert P.
This was the best experience we have ever had with U-haul. The staff Armando and Manuel were extremely kind and professional . Prices were upfront, no surprises. I will definitely be returning in the future and referring to all family and friends! ¡Gracias!denee A.
El cliente no dejó un comentario.Veronica T.
El cliente no dejó un comentario.Art P.
El cliente no dejó un comentario.Robert V.
El cliente no dejó un comentario.Jonathon P.
El cliente no dejó un comentario.Jennifer R.
nice person at deskjohn T.
This place is great, staff is awesome and so helpful. I would highly recommend.Nicole S.
The guys were friendly and helpfulJohn C.
El cliente no dejó un comentario.Jonathan M.
Armando has the best customer service, he was awesome.Jeanette M.
Staff was very friendly and made the pick up and return quick and easy will definitely use this location for my next rental.Paul O.
Wear funny hats? Free rental trucks?Mark A.
Armando provided excellent customer serviceRossanna C.
I made a reservation a week before I had to take a much smaller trailer. Because of u hauls lack of caring, I had to make 2 trips instead of one costing me an extra day rental, $50 extra in gas and more time. The dealer I rented this trailer from was great, u haul. Not so much, a week ahead reservation and u haul couldn't fulfill my needs, BS.Timothy S.
El cliente no dejó un comentario.Sara M.
Everything was really goodAustin F.
1) Increase parking area. There is just ONE parking spot (and one handicap spot) at this location! 2) Fix left hand tailgate pin latch on 5x9 trailer.Ralph S.
El cliente no dejó un comentario.brenda C.
No signage to show where to leave the keys.Leroy K.
El cliente no dejó un comentario.John R.
The drop off was okay there's no where to park so you just wait till someone opens up the gate.Alan G.
The employee who checked the Uhaul truck in was friendly and helpful. It was very easy to find this location.Jesse R.
El cliente no dejó un comentario.Clark D.
El cliente no dejó un comentario.Toni R.
Best rental experience we've ever had! Had to extend time and as long as we communicated w/them no problem. Didn't get charged for time not used.Michael K.
Great service.Thomas H.
Nothing realLyPhillip K.
El cliente no dejó un comentario.hannah R.
The two gentlemen that tended to me were cordial, knowledgeable and extremely pleasant to speak with!!Dominic M.
This is not an actual Uhaul location, it's an SMALL on the corner car maintenance place.charles W.
Nothing, all is well.Robert S.
El cliente no dejó un comentario.Liz S.
I just needed and rented a U-Haul truck from the Trojan Storage location for the day. Luis Meza, with Trojan Storage, was friendly, very helpful and professional with the whole process, thank you!Angela L.