Customer Reviews for Trojan Storage
(U-Haul Neighborhood Dealer)

282 reviews

1801 Eastman Av   Oxnard, CA 93030

(805) 487-2497

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(805) 487-2497

1801 Eastman Av
Oxnard, CA 93030

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Gentleman ant the Oxnard store was very nice! I wasn't expecting much service since we rented on a Sunday, but he provided A+ services. Would highly recommend your location.

Taku H. 
Rating:
5.0

Note down the gas meter so future customers won't get charged for fuel.

Jesus M. 
Rating:
4.0

Getting the uhaul was kind of confusing the office was closed and I had to wait till it opened again.

Daniel A. 
Rating:
4.0

The van had starter issues. I was left stranded. The van would periodically not start.

Kash D. 
Rating:
5.0

Customer did not leave a comment.

Norma H. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

So far, everything is good! GOD bless!

Jun C. 
Rating:
4.0

Nothing to do they are respectable and profwssional.

Alan L. 
Rating:
5.0

Great place very friendly and welcoming

Emanuel G. 
Rating:
5.0

Very easy and professional service. Keep up to great work!

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

ARSHIA M. 
Rating:
5.0

The process was quick and easy. Your representatives where very polite and professional.

Steven K. 
Rating:
5.0

Fix the internet. Company computer seems to always be slow.

Robert E. 
Rating:
5.0

friendly and quick service. thank you!

Rebecca V. 
Rating:
5.0

There was very bad wheel alignment that made the drive a bit scary. The personnel at the Oxnard location especially Emmanuel was top notch and I appreciated all his help. He was exceptionally professional and friendly.

Ellis S. 
Rating:
5.0

Customer did not leave a comment.

Candy M. 
Rating:
5.0

Was very satisfied!!

Edith S. 
Rating:
5.0

I had an excellent experience. Thank you.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Cecilie M. 
Rating:
5.0

Staff at this location was very helpful and welcoming. Thank you!!

Alejandro O. 
Rating:
5.0

Customer did not leave a comment.

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

AZUCENA G. 
Rating:
3.0

Air conditioner not working, making our trip very uncomfortable in a high heat high traffic day. No clearly marked box to drop off keys requiring an extra trip back to the location the following morning.

kevin B. 
Rating:
5.0

Moving is a stressful time they were professional helpful and accommodating.

Anna M. 
Rating:
5.0

Great customer service...

adriana G. 
Rating:
5.0

Customer did not leave a comment.

laura M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

The man at the front desk was friendly and approachable. He made the transaction smooth and quick.

Raul G. 
Rating:
5.0

Great customer service, equipment was well maintained. Highly recommend this location.

CHRISTOPHER P. 
Rating:
4.0

Helpful And friendly staff,good job

Mark C. 
Rating:
5.0

Great Team! Friendly and professional.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

BENANCIO A. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIO C. 
Rating:
4.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

Rita C. 
Rating:
3.0

Tried to drop off the UHAUL after hours and then once I finished the online drop off process, it asked to leave the keys in the drop off box but there wasn't a box at the location. There was a sticker on the window saying it was 24/7 UHAUL so I don't understand why it didn't have a drop off box for keys

Esmeralda M. 
Rating:
3.0

Customer did not leave a comment.

Oscar M. 
Rating:
5.0

Nothing guys there are very helpful

ARMANDO C. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL P. 
Rating:
5.0

Great help and hooked me all up

Rhonda I. 
Rating:
3.0

Customer did not leave a comment.

Jason L. 
Rating:
2.0

Tell your customers if you're going to charge them for gas. And make sure if you're going to let 3rd parties rent out your equipment that they at least know what they're doing.

Stephanie M. 
Rating:
5.0

Great staff, surprising how clean and organized the location was! Very happy!!!

JOSHUA H. 
Rating:
5.0

Very helpful crew BZ

ALLANPAUL C. 
Rating:
5.0

Emmanuel was awesome!

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

RUBEN G. 
Rating:
5.0

Customer did not leave a comment.

JESSE R. 
Rating:
5.0

Trojan storage rep was knowledgeable and friendly.

JEFFREY M. 
Rating:
5.0

Very accommodating and friendly service. All my needs were met and they were considerate of changes in scheduling. 😊

KATHLEEN B. 
Rating:
5.0

The website should state that you cannot use the 24/7 option during business hours

Ryan C. 
Rating:
2.0

I was not told able replacing the fuel, I believe that if aa customer is to replace fuel the the representative and the customer take a walk around and discuss the truck and policies. This was not done. In fact the amount of fuel that was stated was not in fact what was in the truck. If policy says replace fuel that is fine, but both parties should be on the same page. Trojan needs to be aware and not hand the keys over and say good bye

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Picking up the vehicle was mostly easy, but the check-in app failed to work. The manager had to check me in manually.

MICHAEL KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

MONICA F. 
Rating:
5.0

Great customer service. This guy needs a promotion and raise!!!

HECTOR C. 
Rating:
5.0

Great customer service.

VERONICA S. 
Rating:
5.0

Great customer service, no need to change anything.

Lillian C. 
Rating:
4.0

I didn't know , the milage was 73 cents a mile ? I should have rented a car . I don't make enough money to pay off the 1,000 dollars . I thought it was $250 a week , so after we added it up , I wasn't expecting it to be over $1,500 . I truly misunstood! I liked , that Emmanuel didn't give me a hard time , when I asked for the prince , he said the price wasn't accurate without milage but he said $500 and something so I thought oh ok $250 a weekcould pay that off but I couldn't be more wrong . When I got the Van in the back was dirty ,so I swept it out before I returned it ! I m afraid I will never rent a Van that long ever , unless I was homeless

Donna H. 
Rating:
5.0

Staff very professional, understanding and worked with our difficult schedule. 20 Stars all the way if I could. Thank You Again Trojan Staff

Christine M. 
Rating:
1.0

I was provided a pick up time of 8AM. Drove the 40 miles (which was unreasonable to begin with) to pick up the truck at 8AM and found out the pick up location opened at 10AM. Truck had snack wrappers and used masks in the cab.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

The service was awesome. These guys are on point. Emmanuel was friendly and efficient. Best experience yet and I've used Uhaul several times in the last year. The other spots suck.

Abraham G. 
Rating:
5.0

The agent was THE BEST. He was professional, thorough, and paid excellent attention to detail. He educated me in the essentials of towing a trailer quickly, completely, and in easy to understand language. 5 stars!!!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jewel T. 
Rating:
5.0

Courteous hard working and helpful people working there.

Jessie G. 
Rating:
5.0

Nothing great place.

Michael G. 
Rating:
5.0

The only issue was that when I reserved and pre-submitted my info the location was the UHaul Saviors Rd location. Next day I received a confirmation text stating my pickup location was on Eastman Rd. Anyway it worked out OK>

Bart L. 
Rating:
5.0

Awesome service

Emanuel G. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Excellent service. Staff was friendly and easy to work with.

Corinne F. 
Rating:
2.0

Never tell your customer that they will have the truck they want at the location they want or the time they want because it will never happen!!!

JULIE C. 
Rating:
5.0

Great customer service!

Marsyus H. 
Rating:
3.0

My pick up location was changed without a notification and the dolly I requested was not available at pick up. This made for a rocky start. However, the gentleman who helped us was really understanding and gave us moving blankets for free. He also allowed us to drop off the van 30 minutes late without charge. He made the experience better.

COURTNEY P. 
Rating:
4.0

Customer did not leave a comment.

Esmeralda M. 
Rating:
5.0

Customer did not leave a comment.

Marylin H. 
Rating:
5.0

Very good customer service

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
4.0

Customer did not leave a comment.

Walter W. 
Rating:
3.0

Customer did not leave a comment.

johnisa K. 
Rating:
5.0

Very helpful staff, much appreciated in these trying times!

Robert P. 
Rating:
5.0

This was the best experience we have ever had with U-haul. The staff Armando and Manuel were extremely kind and professional . Prices were upfront, no surprises. I will definitely be returning in the future and referring to all family and friends! Thank you!

denee A. 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

Art P. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Jonathon P. 
Rating:
4.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

nice person at desk

john T. 
Rating:
5.0

This place is great, staff is awesome and so helpful. I would highly recommend.

Nicole S. 
Rating:
5.0

The guys were friendly and helpful

John C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Armando has the best customer service, he was awesome.

Jeanette M. 
Rating:
5.0

Staff was very friendly and made the pick up and return quick and easy will definitely use this location for my next rental.

Paul O. 
Rating:
5.0

Wear funny hats? Free rental trucks?

Mark A. 
Rating:
5.0

Armando provided excellent customer service

Rossanna C. 
Rating:
1.0

I made a reservation a week before I had to take a much smaller trailer. Because of u hauls lack of caring, I had to make 2 trips instead of one costing me an extra day rental, $50 extra in gas and more time. The dealer I rented this trailer from was great, u haul. Not so much, a week ahead reservation and u haul couldn't fulfill my needs, BS.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Everything was really good

Austin F. 
Rating:
4.0

1) Increase parking area. There is just ONE parking spot (and one handicap spot) at this location! 2) Fix left hand tailgate pin latch on 5x9 trailer.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

brenda C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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