After moving all day and returning the rental in the next morning. I found out that the location I was returning to was not accepting U-Haul returns. After 2 hours of being on hold and speaking to 3 different representatives I was told to leave the keys underneath the seat and that someone from another location will get the rental. Absolutely terrible customer service and no call or follow up on whether or not they got the vehicle. Would not recommend U-Haul.
Caleb J.
Customer Reviews for Trojan Storage Roseville
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Excellent staff and excellent service is hard to improve on. Clean facility. Clean restroom. Great coffee. Barbara Is Superb! I totally agree that you Are the BEST! Continue !
James Y.Attendant was very prompt, thorough and explained everything I need to know as expected Very satisfied
gian R.Great experience. Needed a uHaul within the hour and they provided one at a good price. Will go to again.
Alexander S.The two ladies that helped me at Roseville location were extremely polite and helpful! ¡Gracias!
Ali A.The staff was extremely prompt, helpful, polite, and extremely nice!
Eric L.Very nice people working.
John B.Brie was a pleasure to work with and the overall experience exceeded my expectations
Danny S.The ladies were upbeat, knowledgeable and very helpful. They are focused on giving the best possible customer experience.
Mike F.Excellent customer service!
Shannon D.Don't change a thing!!
Jeffrey B.Nothing at all. The girl that waited on me was awesome! I believe her name is Bree, just wonderful to deal with. I will be a returning customer.
RONALD A.This location has courteous, friendly customer service.
Todd B.The office ladies were very knowledgeable.
Mary Jo H.Brie was awesome! So glad she helped me out when I really needed a uhaul to haul to my things.
Cha V.Staff is very efficient and knowledgeable. I would recommend this location for renting a U-Haul or storage space.
Steven W.Great moving with U-haul
Rolf E.Keep your great employees!
Gail A.absolutely nothing Bree was fantastic would recommend this location to anyone
Stuart M.Great customer service. The representatives were friendly and explained everything very well. We will definitely use again.
Gladys D.Everything went smoothly. Great location for pickup with very convenient gas stations for refueling upon return.
Robert F.Great truck, and great service. We could not have had a better experience. Brie at the desk is an expert in customer service, she deserves a raise. THANK YOU!!
Russell K.Personnel was extremely kind, professional and helpful :). Had a perfect experience!
Pamela P.Staff was very friendly and helpful
Timothy S.The customer service is excellent at this location. On 11/15/2019 I rented a van on short notice. Gracias.
Carol L.Excellent service! Keep up the good work. Best uhaul experience I've had
Lonell H.Van should be cleaned after each use. The inside of the van smelled like it just came from the dumps, especially the seats. I had to pull out the black floor mat to sweep and wash it with soap and water before I could load my new bedroom set. Because of the small, I had to spend money to wrap the mattress and box spring so that the smell wouldn't absorb into my furniture.
Frank T.Selection was limited but they had what I needed at that time. Needed it at the last minute and Aaron made it happen. Last customer of the day and he was very accommodating. Thank you. Elmer Dato
Elmer D.The van was dirty inside and out but for what I needed it for, it was fine.
Tamara P.The staff was super helpful and quick with the whole process. The truck was easy to drive and very comfortable. A/C worked great on the 95 degree day I rented it for.
NANCY G.Everything was ready on time. Quick sign in and exoit.
Larry G.Went reasonably well. Staff were friendly, van was clean. Van needed maintenance so i was worried, but it worked fine. Slight wait time because of customers and gate system. Very good overall.
Gylian U.I rented a van, to my discouragement. It held all of the belongings that I wanted to transport, for which I was very pleased. However, the back end of the van was high from the ground and there was nothing to grap for assistance while climbing in it. It resulted in a very difficult move for me.
BARBARA W.cannot think of anything to improve.
Harry B.The best in area. I always rent from this location and will continue in future. Gracias.
Ashnil S.Very good service
Jacqueline S.Very pleased with the service we received and the truck that we used. The location was perfect, too.
fran J.What I appreciated about this location is that they called me to let me know they had the truck I needed. They could have just forgot about me but they didn't so I appreciate this attention to customers.
David H.very convenient to our location. Barbara was great and let us know the 10' truck did not have a ramp. We did need the ramp and she had a 15' truck with ramp available. Worked out well.
Simi G.Always very friendly and efficient
Sandra E.Awesome Customer Service always friendly and helpful
Sandra E.Amazing Customer Service.
Sandra E.Very Friendly
Sandra E.Staff is very friendly
Sandra E.The staff is Amazing at this location. They go above and beyond to take care of us. Thank You Barbara!
Sandra E.I set up a corporate account hoping it would save money and time but the way its set up charges me for 75 miles when we only use 13-15 miles per week. So on account it ends up being $ 35 more than if I were to do it on credit card.
Sandra E.Angela & Barbara were very helpful & professional.
Michael Z.Angela was very informative & attentive. Great experience!
Michael Z.The Mobile app needs some help in making it easier instead of more difficult to check out a vehicle
Sandra E.When you quote the fees for rental indicate the cost of liability insurance. This charge caught me off guard.
Bob S.Great service
Jim K.Barbara was the best manager at any uhaul I've been to.She was informative and patient. She was pleasant to work with.
Sherri C.The lady that helped me Barbara was awesome Very courteous On top of things Great follow up. I appreciate her
roger Q.Barbara and Angela were awesome to work with.
Kathy Z.It was fine.
William M.FANTASTIC location! The only reason I have for giving it a less than perfect rating was that when I ordered the truck it was said to be available at my preferred pickup location then changed a day or two prior. That is just bad service.
Stephen E.Excellent!! Best service ever!
Stephanie J.