It was good except the gentleman made it sound like since I was there at 10:20 and not 10:00, my reservation was probably canceled! What? 20 minutes? Anyway, would've been 5 stars if not for that.
DEBORAH R.
Customer Reviews for Trojan Storage Roseville
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Quick and Easy
FERNANDO P.Service was totally awesome
DENNIS J.Great all around!
JONATHAN W.Very nice service provided in such short notice and they had the U-Haul as promised and on time! ¡Gracias!
YOLANDA R.Nothing just keep up the good work. Staff are very accommodating and helpful. Great customer service.
Sherman C.your truck needs to be checked, the exhaust manifold has a leak.
DARWIN D.Friendly staff. Very easy to work with.
LARRY M.All is great abd we're happy with the service.
Leticia W.Very excellent service. I'm pretty sure it's the best I've been treated ever from a uhaul or even any rental place. Very respectful and understanding which made it a great experience and I am definitely making this location my home base for renting.
Zachary H.Our 2nd rental from this location. AWESOME! Superb customer service. The entire staff has been amazing for both visits. Great customer service goes a long way. We will definitely use this location again in the future.
CURTIS N.Only thing is the gps location for drop off didn't work, so I couldn't check in h fr or drop off. Other than that it was a good experience.
Ryan M.Top notch service. Absolutely the best Uhaul location I have ever utilized. Will definitely be back!
Curtis N.Very pleasant and helpful. Cheerful staff who really went out of their way to make sure everything was wonderful
JAN A.Excellent Customer Service! Would highly recommend
Laquisha J.VAN BARELY RUNS...HAD TO LEAVE IT RUNNING AFTER FIRST ATTEM0T AT SHUTTING OFF. Ridiculous. Glad it was a short distance, and quick return. Horrible customer service by multiple people.. staff completely untrained.. Manager (Barbara) was bothered and short with us. Told us "if you can't figure out how to check-in/check-out on your phone...I need to charge you 20.00 to do". After approving all boxes on phone, the van barely started. Thought it was a fluke, but once turned off at our loading location, it took awhile to get it restarted. Had to leave it running to unload. ISSUE WITH CHECKOUT: requested us to fill the tank, instead of 5/8. Was told, by manager, that we entered the wrong information on the app during check out. Would not allow us to return without putting approximately $40.00 to fill it. Manager, very rudely,, told us that our 24 hour rental was not available for 24 hours, so needed it back in the morning. WE PAID FOR 24 HOURS. We only had it for a few hours, and returned the same night. The gas needs to be adjusted and refunded back. I would like to request a partial credit for the rental ...as it barely ran. As local business owners in the area, this will not go over well if not taken care of appropriately. If you would like to discuss further; I can be reached at 775-247-7521. My email: janelcox1@yahoo.com
Alexas C.To the co. In general…what an unpleasant surprise to find that after paying for mileage, insurance, gas & tax, the rental was not $19.95, but 4 times that to travel 30 miles. I feel taken advantage of. Truly, my need was U-haul's gain. I hate capitalism.
Marilyn M.Barbara in Roseville was so helpful and sweet. Loved the overall experience!!!
Steven D.The guy that answered phone said that I shouldn't return it there because they didn't have a reservation for a pick up. I said Uhaul said I could drop off any location so he said to call them first to check. I could tell he didn't want to be bothered by the drop off.
Lisa P.Online checkin was pointless. It took 45 minutes to process the pick up
Trish E.After moving all day and returning the rental in the next morning. I found out that the location I was returning to was not accepting U-Haul returns. After 2 hours of being on hold and speaking to 3 different representatives I was told to leave the keys underneath the seat and that someone from another location will get the rental. Absolutely terrible customer service and no call or follow up on whether or not they got the vehicle. Would not recommend U-Haul.
Caleb J.Excellent staff and excellent service is hard to improve on. Clean facility. Clean restroom. Great coffee. Barbara Is Superb! I totally agree that you Are the BEST! Continue !
James Y.Attendant was very prompt, thorough and explained everything I need to know as expected Very satisfied
gian R.Great experience. Needed a uHaul within the hour and they provided one at a good price. Will go to again.
Alexander S.The two ladies that helped me at Roseville location were extremely polite and helpful! ¡Gracias!
Ali A.The staff was extremely prompt, helpful, polite, and extremely nice!
Eric L.Very nice people working.
John B.Brie was a pleasure to work with and the overall experience exceeded my expectations
Danny S.The ladies were upbeat, knowledgeable and very helpful. They are focused on giving the best possible customer experience.
Mike F.Excellent customer service!
Shannon D.Don't change a thing!!
Jeffrey B.Nothing at all. The girl that waited on me was awesome! I believe her name is Bree, just wonderful to deal with. I will be a returning customer.
RONALD A.This location has courteous, friendly customer service.
Todd B.The office ladies were very knowledgeable.
Mary Jo H.Brie was awesome! So glad she helped me out when I really needed a uhaul to haul to my things.
Cha V.Staff is very efficient and knowledgeable. I would recommend this location for renting a U-Haul or storage space.
Steven W.Great moving with U-haul
Rolf E.Keep your great employees!
Gail A.absolutely nothing Bree was fantastic would recommend this location to anyone
Stuart M.Great customer service. The representatives were friendly and explained everything very well. We will definitely use again.
Gladys D.Everything went smoothly. Great location for pickup with very convenient gas stations for refueling upon return.
Robert F.Great truck, and great service. We could not have had a better experience. Brie at the desk is an expert in customer service, she deserves a raise. THANK YOU!!
Russell K.Personnel was extremely kind, professional and helpful :). Had a perfect experience!
Pamela P.Staff was very friendly and helpful
Timothy S.The customer service is excellent at this location. On 11/15/2019 I rented a van on short notice. Gracias.
Carol L.Excellent service! Keep up the good work. Best uhaul experience I've had
Lonell H.Van should be cleaned after each use. The inside of the van smelled like it just came from the dumps, especially the seats. I had to pull out the black floor mat to sweep and wash it with soap and water before I could load my new bedroom set. Because of the small, I had to spend money to wrap the mattress and box spring so that the smell wouldn't absorb into my furniture.
Frank T.Selection was limited but they had what I needed at that time. Needed it at the last minute and Aaron made it happen. Last customer of the day and he was very accommodating. Thank you. Elmer Dato
Elmer D.The van was dirty inside and out but for what I needed it for, it was fine.
Tamara P.The staff was super helpful and quick with the whole process. The truck was easy to drive and very comfortable. A/C worked great on the 95 degree day I rented it for.
NANCY G.Everything was ready on time. Quick sign in and exoit.
Larry G.Went reasonably well. Staff were friendly, van was clean. Van needed maintenance so i was worried, but it worked fine. Slight wait time because of customers and gate system. Very good overall.
Gylian U.I rented a van, to my discouragement. It held all of the belongings that I wanted to transport, for which I was very pleased. However, the back end of the van was high from the ground and there was nothing to grap for assistance while climbing in it. It resulted in a very difficult move for me.
BARBARA W.cannot think of anything to improve.
Harry B.The best in area. I always rent from this location and will continue in future. Gracias.
Ashnil S.Very good service
Jacqueline S.Very pleased with the service we received and the truck that we used. The location was perfect, too.
fran J.