Add more lighting in the area for those late night mobile pick-upsLESLIE C.
Customer Reviews for Trinity Self Storage
(Distribuidor de U-Haul del vecindario)
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)
Services at this Location:
- Lun. - vie.: 8:30 a. m. - 6 p. m.
- Sab.: 8:30 a. m. - 1:30 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Clean truck. Dog hair everywhere, mud, fingernails and moreErika P.
El cliente no dejó un comentario.Jason F.
El cliente no dejó un comentario.Keaunna W.
El cliente no dejó un comentario.Ethan B.
My 6 year old daughter and I got soaked from going through 10-15 mins of rainMICHAEL V.
El cliente no dejó un comentario.ROBERT W.
Tire securing straps on auto transport were in need of replacement- one was frayed and the other was torn badly- could present an issue with a larger tire- I could use it, but just barely. It was reported to agent who said they would be replaced.Allen L.
Truck was mostly clean but it needs a lot of work. Rattling, clunking, beat up. Prices for your rental trucks has gone up quite a bit but the quality is declining. Not a good sign.sean W.
El cliente no dejó un comentario.MICKY M.
El cliente no dejó un comentario.AJA W.
El cliente no dejó un comentario.DENNIS S.
When I rent from you I expect promises to be kept. They were not.MICHAEL B.
El cliente no dejó un comentario.JORDAN S.
El cliente no dejó un comentario.Andres L.
After hrs drop off. So can't fairly Rate this locationscott G.
El cliente no dejó un comentario.Gadana M.
Great Customer ServiceHALIMAH W.
Very friendly, very responsiveROBERT L.
bags of trash behind drivers seat; was a bag of trash from fast food place. The inside glass looked clean until lights hit it at night and it was what looked like a film on inside glass. Over all it was clean and in good condition and I was happy with my experience.MICHAEL STEVEN P.
El cliente no dejó un comentario.Terry H.
El cliente no dejó un comentario.DAVID K.
Everything went smooth and the owner is great to work with. He insures customer satisfaction.MARK A.
El cliente no dejó un comentario.WILFORD F.
El cliente no dejó un comentario.Nidus A.
Great people, fast and friendly service!CASSANDRA M.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.CALLIE R.
Got us in an truck quick and the return was quick great jobTracy M.
El cliente no dejó un comentario.JAMES K.
Location is unmanned, so you should have clear directions for all customers on how to return equipment there.Arshad M.
Horrible place doesn't answer the phone. Better options out there. SHAME that U-haul allows this horrible customer service.BALTAZAR R.
Service was great and when I need a uhaul again I will be going back to this location.MICHAEL H.
Extraordinario servicio al clienteMEGAN C.
Very welcomingAustin H.
The gentleman, Ed was great very pleasant, made the. Process quick and easy, both picking up and dropping off.Carol P.
El cliente no dejó un comentario.BARBARA R.
El cliente no dejó un comentario.Darren C.
El cliente no dejó un comentario.Anjel R.
PICKED up the trailer for a 1000mi move. Was told the tires were at 65psi. I checked them myself after getting home, before loading and found 1 tire at 18psi, the other at 30psi. That's extremely dangerous. So I added air to the recommended pressure of 65psi. The guy there was helpful but the lie about tirepressure was lazy on his part bordering on criminal. He assisted me in hooking up the trailer. I had to return to the pickup location to get the hand truck that was also suppose to have been in the trailer. Returning the trailer was a joy. Just a phone number at the drop-off location. And no help what so ever. He sat in his office and said he wasn't allowed outside... find a space and park it, he would check me in later when ever he decided to come outside.Daryl P.
He was very friendly. The truck was immaculate and in outstanding condition. Thank you!!!David T.
Drop off was a little confusing as there was no office signage. Also I returned trailer on 1/31 but it was marked as 2/2Jose G.
Very friendly. Easy to work with!Glenn R.
The gentleman was very helpful and took any of the guesswork on where to leave the trailer outJonathan T.
The team at this location are sooo helpful and kind! They were ready and waiting for me both times I picked up equipment to use. I will definitely use this location in the future!!!!Dhanielle H.
El cliente no dejó un comentario.Scott P.
Timely service.Kenneth W.
El cliente no dejó un comentario.Deepen M.
Online check-in requires that you are in the parking lot. There is no cell signal near the location so I had to drive to the location, start the process and drive until I found service. It tool over 45 minutes driving back and forth to complete and during the terrible process it errored out and charged me for "safe move" at $14 which I did not want. So 19.95 + 17 miles (@ $0.99 per mile) cost over $50 total -- Awful.Steven H.
El cliente no dejó un comentario.Raven R.
Truck was fine, no problems there but the employee was rude. Would never go to this location againANTHONY M.
El cliente no dejó un comentario.AUSTIN F.
Exceptional customer service. Fast, super friendly, and very informative. I've rented from several uhauls out of state over the past decade and had mixed experiences. The guys at Trinity were top notch, which I so very much appreciate. Especially as we wrap up Chapter 12 of 2020...I needed something to go flawless and this was that. Many thanks to you guys!Crystal G.
Dropped off and put contact in the door.ROBERT J.
The staff here was great. Due to customer service help on Uhauls 1-800 number I'll never recommend Uhaul to anyone.JOHN L.
El cliente no dejó un comentario.Randy B.
He was very helpful and super sweet!!!KAYLA F.
Very good experience. Quick pick and return process.JEFFREY V.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Randy B.
The gentlemen at this location was very accommodating and courteous. We had to extend our use a few days and I was even late on arrival approx. 2 hours for the return but he worked with me and did not charge an extra dayMark D.
Service was exceptional and the equipment worked wellDarryl D.
El cliente no dejó un comentario.Reid H.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.ROBERTO AIDE C.
Great customer service, I was in and out very fastMark W.
El cliente no dejó un comentario.Louis W.
El cliente no dejó un comentario.Emily E.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Bryan F.
El cliente no dejó un comentario.Romina C.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Mark H.
El cliente no dejó un comentario.D C.
Everything was excellentTony B.
Autumn was outstanding in setting up my truck rental. Everything else was just fine.Rick A.
Everything was great, thank youkana G.
Service and staff was excellent.SAMUEL M.
El cliente no dejó un comentario.Jamie H.
Excellent customer service. Thank youAARON D.
El cliente no dejó un comentario.David H.
The guy that helped was awesome and he was training a young lady that was very nice. This vehicle was the best U-Haul I have ever used. GraciasJames F.
Excellent experienceEDGARDO C.
Very nice crewMichael M.
Wipers needed replacedBradley B.
El cliente no dejó un comentario.Kylie L.
El cliente no dejó un comentario.jarrod C.
Ed was polite and thorough to include ensuring that the trailer lights were functioning correctly before departing the property. Highest recommendation.James K.
El cliente no dejó un comentario.David B.
The representative Ed was extremely contentious and condescending. On the day of pick-up, I expressed my frustrations with the mobile app pick-up experience and rather than be empathetic, he was combative which I thought was unprofessional. I didn't need to be made to feel like I was incompetent as we know people tend to have challenges with technology that they're unfamiliar with. Perhaps a virtual tutorial could've made the process more user-friendly. In addition to that, there was another occasion where I needed to call the location prior to picking up my rental to seek clarification as it'd been awhile since I rented a U-haul truck and during that conversation, Ed interrupted me at least 3 times and spoke over me. U-haul has a good reputation so I will conduct business with you again but never again with that Trinity location in Keller, TX as the customer service was deplorable.Antoinet N.
El cliente no dejó un comentario.Gary L.
Representative did a wonderful job!Morgan W.
El cliente no dejó un comentario.Travis G.
El cliente no dejó un comentario.Karen P.
El cliente no dejó un comentario.Russell G.
El cliente no dejó un comentario.Neal R.
El cliente no dejó un comentario.Shaen I.
Great jobmarco S.