Comentarios de los clientes para Trinity Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Trinity Self Storage

Clasificación general:

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Darryl D.
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Service was exceptional and the equipment worked well

Reid H.
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El cliente no dejó un comentario.

Steven B.
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El cliente no dejó un comentario.

Steven B.
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El cliente no dejó un comentario.

ROBERTO AIDE C.
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El cliente no dejó un comentario.

Mark W.
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Great customer service, I was in and out very fast

Louis W.
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El cliente no dejó un comentario.

Emily E.
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El cliente no dejó un comentario.

Thomas F.
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El cliente no dejó un comentario.

Bryan F.
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El cliente no dejó un comentario.

Romina C.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Mark H.
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El cliente no dejó un comentario.

D C.
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El cliente no dejó un comentario.

Tony B.
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Everything was excellent

JAMES F.
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N/A

Rick A.
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Autumn was outstanding in setting up my truck rental. Everything else was just fine.

kana G.
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Everything was great, thank you

SAMUEL M.
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Service and staff was excellent.

Jamie H.
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El cliente no dejó un comentario.

AARON D.
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Excellent customer service. Thank you

David H.
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El cliente no dejó un comentario.

James F.
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The guy that helped was awesome and he was training a young lady that was very nice. This vehicle was the best U-Haul I have ever used. Thank you

EDGARDO C.
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Excellent experience

Michael M.
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Very nice crew

Bradley B.
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Wipers needed replaced

Kylie L.
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El cliente no dejó un comentario.

jarrod C.
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El cliente no dejó un comentario.

James K.
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Ed was polite and thorough to include ensuring that the trailer lights were functioning correctly before departing the property. Highest recommendation.

David B.
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El cliente no dejó un comentario.

Antoinet N.
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The representative Ed was extremely contentious and condescending. On the day of pick-up, I expressed my frustrations with the mobile app pick-up experience and rather than be empathetic, he was combative which I thought was unprofessional. I didn't need to be made to feel like I was incompetent as we know people tend to have challenges with technology that they're unfamiliar with. Perhaps a virtual tutorial could've made the process more user-friendly. In addition to that, there was another occasion where I needed to call the location prior to picking up my rental to seek clarification as it'd been awhile since I rented a U-haul truck and during that conversation, Ed interrupted me at least 3 times and spoke over me. U-haul has a good reputation so I will conduct business with you again but never again with that Trinity location in Keller, TX as the customer service was deplorable.

Gary L.
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El cliente no dejó un comentario.

Morgan W.
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Representative did a wonderful job!

Travis G.
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El cliente no dejó un comentario.

Karen P.
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El cliente no dejó un comentario.

Russell G.
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El cliente no dejó un comentario.

Neal R.
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El cliente no dejó un comentario.

Shaen I.
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El cliente no dejó un comentario.

marco S.
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Great job

Donald J.
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Ed does a great job for us ALWAYS !!!

Clyde B.
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Always very courteous and helpful. I have rented from this location at least three times and it has always been a positive experience. I will be back.

Fernando T.
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Really nice experience and good service.

william R.
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El cliente no dejó un comentario.

Jeff D.
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El cliente no dejó un comentario.

Corey R.
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I picked up on a Sunday when the office was closed and the process was not very clear. I finished mobile check in and then was told to proceed inside to pick up my key.. the office was closed. When I clicked the link stating I had trouble getting my key, i was prompted to go inside for further help. Which was not possible. I was given no number to call but instead had to wait for a service agent for 20 minutes to finally get an answer on how to get my key. I was then given a different truck than I was told I was checking out so my mileage was completely wrong and I couldn't continue with my check in process. It eventually got resolved, but it was a very long, drawn out mess on an already stressful day.

Walter M.
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El cliente no dejó un comentario.

Adrian W.
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El cliente no dejó un comentario.

JENNIFER LYNN K.
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Very helpful

Candi S.
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Thank you for the best service I could ask for. The gentleman was very respectful and I was fully reimbursed for my rental because the place I was going to get a motorcycle were closed and I just went 15 miles and came straight back..thank you for your service would recommend to anyone..

Glenn R.
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El cliente no dejó un comentario.

James B.
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Customer service was amazing. Thank you!!

CAROL F.
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El cliente no dejó un comentario.

DAVID J.
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El cliente no dejó un comentario.

phillip R.
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Great costumer service and knowledge

Jason G.
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El cliente no dejó un comentario.

Sara S.
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I received the truck 75% full of gas and left it with 100%. Not cool.

Lajuan P.
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El cliente no dejó un comentario.

CHEYNA SUZANNE K.
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El cliente no dejó un comentario.

dan B.
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El cliente no dejó un comentario.

ROBERT H.
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Lori provides outstanding help in completing the paperwork and hitching the unit.

Theo D.
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El cliente no dejó un comentario.

Debra C.
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Very knowledgeable and helpful giving information about covid sanitation of the vehicles very personable, friendly and happy

Brenda Z.
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El cliente no dejó un comentario.

Emily S.
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El cliente no dejó un comentario.

Cary B.
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Super friendly and truck was ready when I arrived

Ryan M.
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Truck had very mileage and you could tell it was old. The brakes were very bad and the steering was very loose making it difficult to stay in your lane.

Timothy S.
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Easy drop off. Large lot to move around and park trailer.

VANNO K.
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The location was very easy to get in and out of. The employee was very helpful and respectful. 10/10 will rent from this location again.

JOHNNY RAY W.
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Excellent customer service.

LAWRENCE JOSEPH S.
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El cliente no dejó un comentario.

CHRISTINA M.
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El cliente no dejó un comentario.

CHRISTOPHER B.
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El cliente no dejó un comentario.

Raymond E.
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El cliente no dejó un comentario.

Teresa H.
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El cliente no dejó un comentario.

Mary M.
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El cliente no dejó un comentario.

Christian J.
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El cliente no dejó un comentario.

Norman W.
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The air conditioner kept cutting off and on due to the fuel economy device that is installed. If you go over 55 mph or go up hill and the engine has to down shift and use more fuel the air shuts off. Go below 55 or go down hill and it is fine. If I am paying for the fuel I expect to be able to go over 55 and be cool in the summer heat.

Ron M.
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Great service. The attendant stay after closing time to make sure we were taken care of. Much appreciated!

Jonathan S.
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El cliente no dejó un comentario.

Emma T.
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El cliente no dejó un comentario.

Franklin H.
Clasificación:

NA

Joseph V.
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Trinity Self-Storage has always been my choice for U-haul rentals, but my recent car trailer rental experience was truly exceptional. I was met after hours, given all the time I needed to understand how to load, operate, and return the trailer, and treated with the utmost courtesy at all times. This rental location and staff are just class acts.

Alex P.
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What a GREAT place. The ladies who i spoke with (Lori and Cindy) when making the reservation were both excellent. Thank you for your customer service......

Jerry M.
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No recommendations, service was professional and efficient. I have nothing to add except extraordinary operation.

James P.
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I've already recommended this location to Kristy Nutt and she has also become a customer.

Jay E.
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I was supposed to pick up the truck with an appliance dolly at 7 am before the location opened at 8:30. The appliance dolly was not in the truck and I had to wait 1 1/2 hours and go back to get the dolly. It was a terrible inconvenience because I had people waiting to help me move. The guy at the location was rude and not very helpful. I was supposed to get a credit of for the dolly but I didn't receive any kind of credit. I will not be using this location ever again and I probably won't use U-Haul again.

Paul S.
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Great service clearly defined.

john H.
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El cliente no dejó un comentario.

Mike D.
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El cliente no dejó un comentario.

GREG S.
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Great Customer Service

Kolby S.
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El cliente no dejó un comentario.

Samwel L.
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The attendant showed great customer service and was very helpful and friendly. Thank you.

CHRIS F.
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El cliente no dejó un comentario.

Michelle H.
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Just pave parking lot. Truck ran well and clean. Grateful for rate and service. Kind cooperative gentleman.

Frank P.
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Great service, very helpful.

Katherine M.
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Ed was very friendly and helpful!

Collin K.
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El cliente no dejó un comentario.

shawn S.
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El cliente no dejó un comentario.

James M.
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I will return to this location when needed in the future.

Kayla M.
Clasificación:

We always use this locations and it's always so simple!! Love them!

No se han enviado comentarios para esta ubicación.

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