Customer Reviews for Trinity Self Storage LLC
(Distribuidor de U-Haul del vecindario)

1,014 comentarios

3255 Keller Hicks Rd   Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

(817) 380-5015

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sab.: 8:30 a. m. - 1:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 380-5015

3255 Keller Hicks Rd
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sab.: 8:30 a. m. - 1:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone was so helpful and friendly

GARY G. 
Clasificación:
5.0

Excellent customer service. Super sweet and friendly.

FARRAH Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MariaRosarioBrun A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chi-Peng T. 
Clasificación:
5.0

Excellent and friendly customer service!! Would definitely use this location again and/ or recommend to a friend!!

SCOTT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas R. 
Clasificación:
2.0

They could answer their phone when a customer is trying to call or at least give call backs. I left messages and no response. Thankful for the u-haul app I was able to do what I needed to.

Nathan H. 
Clasificación:
3.0

The location was minimal but the one staff member that was there was friendly. The only recommendation is to be a little more aggressive in customer support. After I dropped the truck off, it was not apparent which building, let alone, where to drop the truck key. I didn't even know someone was present in the small facility but once I was in there, the staff member was helpful.

JEREMIAH S. 
Clasificación:
5.0

So friendly person attending me, and had issues with phone when returning wehicle after hours, so just left it there. (Apart all went as planned, mileage, I filled up the tank etc). Then just checking receipt next day, a bit later only when having time: All and everything is 100% correct ! THANK YOU so much.

Veli-Matti A. 
Clasificación:
4.0

Probably the biggest downfall is the difficulty maneuvering in the parking areas. Both in the U-Haul yard and the office area.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCO P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alisha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC R. 
Clasificación:
4.0

Outside of the vehicle was clean. Vehicle passenger door handle was about to fall off. The door itself was hard to close. Parking in the area was difficult. On-site help was courteous and respectful. The share 24/7 system did not work very well.

Jeffrey O. 
Clasificación:
5.0

Unit number and pictures of unit were inaccurate.

Richard L. 
Clasificación:
5.0

The staff was very friendly and helpful. A good representative of the company. Been there twice recently and will rent again.

CHRIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

COOPER W. 
Clasificación:
5.0

I was disappointed to be charged for over mileage. I drove from pick up U-Haul location to get furniture (3 miles) went directly to townhouse that ku daughter is moving into. Dropped off U-Haul to dallas location (4 miles from townhouse). Went no where else, and went over alloyed miles.

David P. 
Clasificación:
5.0

Provided great customer service and was friendly.

ROGER S. 
Clasificación:
5.0

The cashier was very friendly and accommodating.

VIRGIL B. 
Clasificación:
5.0

When I called with a question during business hours, i was always transferred to voice mail.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L. 
Clasificación:
5.0

I didn't get her name but the lady who helped me check in the truck was very friendly.

Tim H. 
Clasificación:
5.0

This place was great!

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WADE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT WILLIAM C. 
Clasificación:
4.0

NIce staff at the facility. Very helpful. Will use again.

Danny G. 
Clasificación:
5.0

Nice team and knowledgeable. In and out quick and easy.

James W. 
Clasificación:
5.0

So thankful for the help! I was on a very short time frame/deadline and the Lady and the German working assisted in transferring a few items from my SUV to the U-Haul truck! They were very detail oriented!

TERESA KAY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIRIAM V. 
Clasificación:
5.0

Great customer service! Very helpful and responsive!

Angela D. 
Clasificación:
3.0

Clean your truck before you rent it to someone else Also the AC in the truck was faulty it would cut out for a long time and then would come back on which made for a very uncomfortable move with the HOT weather here in Texas

David B. 
Clasificación:
5.0

I have moved with U-Haul probably 20 times in the last 25 years and this is been the best experience to date! The young man who checked us in and helped us was incredibly professional and well prepared! He let us use his personal dollies when he didn't have U-Haul supplies. Actually, I just realized that I kept one at the old house and will be returning it! Sorry! Hands-down the best experience ever!

NAOMI C. 
Clasificación:
2.0

The location was “fine”… what really was bad was the churn from uhaul. Changing our pick up location and limited hours. We ultimately had to pick up a day later. Horrible

NOAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE M. 
Clasificación:
5.0

The young gentleman that assisted me was knowledgeable and eager to help. Couldn't ask for more.

JAMES P. 
Clasificación:
5.0

Everything was smooth in the process. Equipment was well maintained.

DIANA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
5.0

Nothing. Tristen the manager is fantastic - super guy!

JAMES CHARLES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan F. 
Clasificación:
5.0

Very nice and helpful!

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
1.0

Customer service was poor. I had difficulty getting my truck unloaded, I communicated with them my problem and continued to pay the charges. They called every day to harass me and demand truck back that day. I rented the truck for a total of 19 days. More days than they normally rent a 26' truck. Yet they were very rude and amazingly continued to take reservations for the truck knowing that I wasn't sure when it would be back. Moving my shop was stressful anyway, uhaul only made it more stressful. Now they charged me for everything they could think of including late payment fee even though they had my card on file the whole time. Won't use them ever again.

LESLIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIDUS AUGUSTUS J A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PIERRE N T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

Very nice people.

GUADALUPE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLIN N. 
Clasificación:
4.0

They didn't answer the phone OR return any of the 3 messages I left asking for a call-back because I had some important questions. I left my name and phone number each time in the 24 hours prior to my rental and all 3 calls were made during regular business hours. I thought the cargo van I rented was excellent except the windshield wipers were pathetic and left more streaks of dirt than they cleaned away.

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

KARIRAE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE O. 
Clasificación:
4.0

Really friendly customer service rep, very dirty truck - not really sure what the environmental fee covered since the cab inside and out was not clean.

BRIAN R. 
Clasificación:
1.0

The trailer came loose off of my truck and dented my bumper. It was attached by a uhaul employee. The safety chain also came off, there was only one holding it on by the time I got pulled over on the interstate.

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS V. 
Clasificación:
2.0

Provide final invoice/receipt post rental return.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
3.0

Fill in the big mud puddle in the center of the lot.

Jason C. 
Clasificación:
3.0

My original rental had to be switched. Unfortunately upon switching they added a bunch of services we did not request including blankets and such. My husband wasn't aware, picked up the truck. They would not give us a refund upon return. Even though we clearly didn't use them. We won't use these guys again.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted C. 
Clasificación:
5.0

Tristan was attentive to our needs and very helpful.

LARRY DON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN H. 
Clasificación:
5.0

Nothing to improve, he was friendly and overall excellent

AGNES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAYMON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Representative was very polite and friendly! The process was quite and easy, this is without having a reservation. I will use them again if I have any needs in the future!

TIMMY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnaldo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Pickup and return was easy with no hassles. I recommend this location for u-haul rentals.

Robbie B. 
Clasificación:
5.0

Tristan was great and very helpful. Had an original reservation at another facility but had issues getting the keys via the app and customer service. Was disconnected several times. After 2 hours of trying to get this resolved just found this other location. Cancelled original reservation and started new one with Trinity Storage. Tristan was a breath of fresh air. The transaction was seamless and I was in and out with keys to a truck in no time.

RAQUEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR P. 
Clasificación:
5.0

The owner was pleasant and helpful

BANJO O. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA W. 
Clasificación:
5.0

Easy check-in and checking out.

JAMES S. 
Clasificación:
5.0

The man there was very polite, and helped me get the trailer backed up by giving me useful instructions. Very polite young man. His name started with a T.

Bradley H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
4.0

The gentleman working there was friendly, efficient and quick. Thanks B Scott

BRUCE S. 
Clasificación:
3.0

Mud packed into channels in floor along interior of floor/side panel mate. Grade the parking lot to fill pot holes and other drainage scars.

Kenneth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN H. 
Clasificación:
3.0

The location was convenient, but there were lots of potholes and puddles to have to avoid.

Samuel B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phillip A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sher K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah M. 
Clasificación:
5.0

N/C

Mark M. 
No se han enviado comentarios para esta ubicación.

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