Customer Reviews for Trinity Self Storage LLC
(Distribuidor de U-Haul del vecindario)

1,171 comentarios

3255 Keller Hicks Rd   Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

(817) 380-5015

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sab.: 8:30 a. m. - 1:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(817) 380-5015

3255 Keller Hicks Rd
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sab.: 8:30 a. m. - 1:30 p. m.
  • Dom.: 10 a. m. - 2 p. m.
Horario especial
  • 7/4/2022: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA C. 
Clasificación:
4.0

It would help if the person assisting you would let you know when you pick up the truck that you need to inspect it and when you bring the truck back that you need to take a picture of the mileage and the gas to show that you brought it back full. He did not tell me any of this and when I'm trying to do the return I don't have that info. Also they need to let you see the info that is entered in the system because the info for me was not correct. There was a phone number on there that was not mine or my emergency contact person number. The email address was not correct and the mailing address was not correct either.

Angelica D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ahmad S. 
Clasificación:
5.0

Excellent and friendly service! I will use this location again.

Branden B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sang B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

All the staff was flirty helpful. Had what I needed and everything was ready to go.

Brian B. 
Clasificación:
5.0

Easy in and out both physically and transactional. The truck ran fine and the ac blew cold, it was hot out side.

Charles G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon V. 
Clasificación:
5.0

Always great customer service and equipment always clean

Kolby S. 
Clasificación:
3.0

Dropping off was fine.

Elijah R. 
Clasificación:
1.0

High mileage on the truck over 177k. The brakes were bad and we were disappointed that a safety issue was overlooked - something bad could've happened because they didn't do a proper check on the truck before renting out

Victor H. 
Clasificación:
4.0

We spent over an hour trying to get thru the amount of online forms. Far to complicated of a check-in for after hours.

Duwane K. 
Clasificación:
5.0

Speedy, friendly service. Brand new truck with that new car smell!

Lyle L. 
Clasificación:
5.0

No improvement needed. The team at the Trinity Self Storage location provided virtually perfect service for this rental.

William T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mekhiel G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy C. 
Clasificación:
5.0

Excellent customer service-professional, easy to work with counter person! Very Goid Experience!

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caswell I. 
Clasificación:
5.0

Young man running this location is a gem!

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason O. 
Clasificación:
3.0

I got charged for a dolly I did not take and they charge me a late fee and I brought it back on time

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
3.0

Truck rides really rough.

Timothy B. 
Clasificación:
2.0

Be correct with the times at your locations.

Markus S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Always very convenient and helpful.

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

That truck ran so rough & bad, Alignment was terrible

Gustavo G. 
Clasificación:
3.0

The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The local dealer is fine, but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.

Layna W. 
Clasificación:
5.0

Inside the cap wasn't clean but it's ok

Courtney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Store representative went out of her way to accommodate me. Very courteous and polite. Fast and efficient.

tony M. 
Clasificación:
5.0

Great customer service. Would definitely rent from this Uhaul again.

Roger K. 
Clasificación:
5.0

Liquid or drinks were spilled in the cargo and cab areas. Food (chips and rice) were on the floor of cab area.

Tracie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron J. 
Clasificación:
3.0

Vans are packed tightly together making getting them out of the parking lot quite difficult, perhaps increase distance between vans or rework parking arrangements

Alan H. 
Clasificación:
5.0

It was fast and perfect.

Brad G. 
Clasificación:
5.0

The gentleman working there who helped me was awesome. He was friendly, made sure the trailer was in good working order, helped me hook it all up, and check everything. He was great. Thanks.

Scott S. 
Clasificación:
5.0

Easy drop off without any issues. Very friendly and helpful staff.

Doug O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kolby S. 
Clasificación:
5.0

Service was excellent. The lady at the desk was super friendly and polite. She got me in and out and on the road.

TAMARA S. 
Clasificación:
1.0

I called to speak to Uhaul agent to discuss my experience and was assured someone would get right back to me to no avail. Have rented many times with no issues, one point of failure after another this time around for a small truck rental for a few hours. Would appreciate reach out to discuss customer exp issues. Jeff jackson

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor S. 
Clasificación:
3.0

Our furniture dolly was bent, we had to do some work to get it to work. Only problem was that I couldn't take pictures using the app on my phone, so couldn't complete online registration.

Cam B. 
Clasificación:
5.0

The whole process was fast and easy. The lady who works there is professional and very helpful. Will definitely recommend this place to family and friends. ¡Gracias!

Portia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
3.0

The truck seemed older it also had damage on both sides of the vehicle.

Sean J. 
Clasificación:
5.0

Nada

Edward M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

I did not get the name of the person who assisted me with picking up the rental, but she was very helpful, efficient, and professional. I have had some negative experiences with uhaul rentals in the past, but this person restored my trust. ¡Gracias!

Randy W. 
Clasificación:
5.0

Lady that help us was excellent.

Albert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

angel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMAD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
5.0

A great place to rent a Uhaul snd the young man that works there is just the best, so helpful and so nice!!!!

DEDE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

Tracy was very helpful and friendly.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
4.0

Location was already closed, close 2 PM on Saturdays

Ed G. 
Clasificación:
5.0

Answer the phone or check voicemails in a timely manner and return calls

Samantha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold M. 
Clasificación:
5.0

Outstanding service, just continue the great work.

Pass T. 
Clasificación:
4.0

Luckily the drop off location staff was friendly and helpful.. still didn't solve my issue though.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fady F. 
Clasificación:
5.0

The only thing that would be helpful is that after a day of rain, it would be great to dry-mop the trucks out to get rid of any moisture. The truck wasn't dirty but a bit wet on the inside, which made maneuvering the heavy cargo we were hauling slick and slippery.

Caleb F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARNOLD J. 
Clasificación:
5.0

Tracy did a great job all the way around!

Kevin C. 
Clasificación:
5.0

No issues, great locations and staff.

JACK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

The front desk guy was super nice and helpful

MARRISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael S. 
Clasificación:
4.0

There were no moving blankets in the truck. I wouldn't have used them, but I was concerned about being charged for them,

DAVID B. 
Clasificación:
5.0

Great customer service. Quick checking and out.

TRAVIS G. 
Clasificación:
1.0

Truck was dirty and drove horrible and sounds like it's about to fall apart inside. I did a digital pickup and had to wait 20 minutes for the person to finish helping a customer park a trailer but couldn't figure it out. Digital pickup did not work and I had to wait for them to get my keys. Therefore not guaranteeing my truck time at 9:15am.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILL N. 
Clasificación:
1.0

They weren't there. The message on the phone was out of date. I left a few messages hoping for a call back. I called the pickup location for advice - they said just leave the trailer and take pictures and try and include some background landmarks. So that's what I did.

DAVID O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH M. 
Clasificación:
4.0

Having an international licence made the process take so much longer- waited for 15 min for approval. Would've been great if I could have had my license and identification verified prior to being on location.

Maria L. 
Clasificación:
1.0

Went to drop off trailer at 2:15 on a Saturday no one was there so I called Uhaul and the man was fighting with me that there should be someone there , then told me to go on line and do it. I told him I was leaving the trailer and going. I paid $700 dollars for a trailer that I just rented 3 months ago for under $500. I will never use you guys again and would never recommend you guys again. You guy on the phone was very disrespectful

STEVEN M. 
Clasificación:
1.0

The young man at pick up went above and beyond to give good customer service experience but the man at drop off was horrible. I asked if I could place a small bag of trash I didn't want to leave in the u haul in his trash and he did not allow me. He was super rude.

ROXANA M. 
Clasificación:
2.0

Mobile pick up was confusing and had unclear instructions. Got there at 9am and didn't leave until after 9:30am. Instructions could be sent before hand to know what to expect.

Nicholas M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JACQUELINE S. 
Clasificación:
3.0

The check in process is too long!!

Frank H. 
Clasificación:
1.0

Horrible customer service

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
No se han enviado comentarios para esta ubicación.

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