Customer Reviews for Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)

1,522 reviews

3255 Keller Hicks Rd   Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton, one street north of Golden Triangle)

(817) 380-5015

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(817) 380-5015

3255 Keller Hicks Rd
Fort Worth, TX 76244
(on Keller Hicks between N Beach and Old Denton, one street north of Golden Triangle)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6 pm
  • Sat: 8:30 am–1:30 pm
  • Sun: 10 am–2 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Patrick Obi 
Rating:
5.0

Customer did not leave a comment.

Juile Boardman 
Rating:
5.0

Customer did not leave a comment.

Larry Vogel 
Rating:
5.0

Customer did not leave a comment.

Ryan Shea 
Rating:
5.0

Customer did not leave a comment.

Page Hines 
Rating:
5.0

Customer did not leave a comment.

Fred Hinz 
Rating:
5.0

Customer did not leave a comment.

Robert O'Boyle 
Rating:
5.0

Customer did not leave a comment.

Nicolas Lopez 
Rating:
5.0

Great job!

Craig Keller 
Rating:
5.0

I want to highly recommend this location. Ms Tracy Beckett , On Site Manager was outstanding. Excellent customer service, will work hard to see that the customer needs are met. Again go see her at Trinity U-Haul at 3255 Keller Hicks Rd., Keller, Tx. 76244. Phone is 817-431-3999.

Pass Tobar 
Rating:
5.0

The best place, I've ever rented from.

Kevin High 
Rating:
5.0

Customer did not leave a comment.

Larry Vogel 
Rating:
5.0

Customer did not leave a comment.

junita eguia 
Rating:
5.0

Both ladies are awesome

junita eguia 
Rating:
5.0

The check engine light is showing on the truck. I also felt that the transmission was slipping a little when accelerating.

Nancy Wegmann 
Rating:
5.0

We had a wonderful experience with Traci. Just before we arrived, she had injured her hand. Even though she was seeking medical assistance, she still helped us complete our check in and get our truck. I think she had every reason to close for the day and tend to her own needs. Instead, she continued to help us and then another person after us! I will certainly use this location again.

Joann Nelson 
Rating:
5.0

Customer did not leave a comment.

Juile Boardman 
Rating:
4.0

Customer did not leave a comment.

Jerrell Thomas 
Rating:
2.0

Our truck was not there, even though I confirmed via telephone the day before, asking them to please call us if the truck was not returned in time (20 hours before our reservation). When they finally returned the truck, it was checked over quickly and the dolly was not tied down, which WE were charged for. We returned it 24 hours after we got it and were charged for two days rental because it was not returned prior to our reservation time. We asked to use the truck for the extra day since they charged us AFTER WE LEFT and we had to go back up there. They said it was already rented out. Then they charged us for gas. It was returned with more than 1/4 tank, which is what it had in it when we rented it. All in all, we paid more than double what we should have. We will go with Penske next time.

Jennifer Buchanan 
Rating:
5.0

Customer did not leave a comment.

Michael Collins 
Rating:
4.0

Black Lady Manager was outstamding

prince ward 
Rating:
5.0

She is amazing

Daniel Noriega 
Rating:
4.0

Customer did not leave a comment.

LaGayle Heflin 
Rating:
3.0

I told the lady about the situation and she said “that is fine, I will make sure you don’t get charged with an extra day” and once again, I was charged an extra $67.

Taylor Bayles 
Rating:
5.0

Again Tracy provided excellent customer service. She remembered me upon check in and greeted me. Tracy was under incredible stress with multiple phone calls and customers coming in to pick up rentals. She never broke a sweat and everyone was helped. Tracy hooked up our trailer with lightning professional speed. She's a treasure to your company. Out of this world service on a consistent basis. Because of her we keep renting at this location.

Angela Bartley 
Rating:
4.0

Customer did not leave a comment.

Tomas Munoz 
Rating:
5.0

Customer did not leave a comment.

Billy Powell 
Rating:
5.0

Customer did not leave a comment.

Trish Hanlon 
Rating:
5.0

Customer did not leave a comment.

NABIN CHAUDHARY 
Rating:
1.0

This was the worst pick up in Texas! We were there over 4 hours they had the wrong equipment. They wanted us to drive 3 hour to pick up right equipment. They tried to blame us for the mix up when we had proof of the proper car information was correct. I’m so glad this was a one way trip.

Christina Warrick 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH PAREDEZ 
Rating:
5.0

Tracy, the on site manager is awesome!!!! Hire more like her!!!!!!

Rick Werhan 
Rating:
5.0

Customer did not leave a comment.

DAVID TANZER 
Rating:
5.0

Customer did not leave a comment.

Felicia Gideon 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
3.0

App doesn't work for self pickup and counter office doesn't know how to solve problems. Never keeps resources such as forniture dolly inside the truck as booked online.

Elvis Ferreira 
Rating:
4.0

The ladies that I had the pleasure of doing business with were great.

Frank Benoit 
Rating:
5.0

Customer did not leave a comment.

Frances Hauss 
Rating:
5.0

Customer did not leave a comment.

Ron Laposa 
Rating:
5.0

Customer did not leave a comment.

LINDA RICHARDSON 
Rating:
5.0

Customer did not leave a comment.

WILLIAM USHER 
Rating:
3.0

Put nicer workers at these locations

Kelvin Merritt 
Rating:
3.0

Rate online was $171 plus taxes and insurance. When we picked trailer up rate was increased over $20. Bait and switch.

Jason Gowins 
Rating:
5.0

Nothing, keep what your doing , your doing a great job!

Paul Gilbert 
Rating:
5.0

Customer did not leave a comment.

Bill Long 
Rating:
5.0

Quick and easy rental, we only needed the trailer for a hour to pick up our new dryer. Everything went smoothly

Michael Kendall 
Rating:
5.0

Customer did not leave a comment.

Armando Garcia 
Rating:
3.0

Customer did not leave a comment.

wesley enochs 
Rating:
5.0

Customer did not leave a comment.

Lloyd Gordon 
Rating:
5.0

Lorene was amazing! She was so helpful and patient, as it was my first time renting a truck! I will definitely be using this location again because she was fun to work with, it’s near my home and the truck was in great shape!

Trish Hanlon 
Rating:
3.0

I got a very rude call from the UHaul insurance company accusing me of wrecking the Uhaul in an accident in New Jersey this week. I told the insurance employee I had barely driven the car 40 miles and the truck never left Fort Worth. Finally after questioning me some more she admitted it was a mix up somewhere in the reporting paperwork. I had told her at least 3 times I did not wreck or damage the truck. I probably won't rent from this location anymore. I'm afraid l will get a fine for an accident or damage I was not part of.

Melody Heath 
Rating:
5.0

Customer did not leave a comment.

Andrew Sternke 
Rating:
3.0

Customer did not leave a comment.

Michael Albo 
Rating:
4.0

Customer did not leave a comment.

Juile Boardman 
Rating:
5.0

Customer did not leave a comment.

Kim Ackelbein 
Rating:
5.0

N/a

Traf Charlot 
Rating:
5.0

Awesome service

Dan Harris 
Rating:
5.0

Great, pleasant and easy experience!

Kristopher Koke 
Rating:
2.0

The problem was the van has service issues (stabilitrac warning) dinging every 20 seconds, plus the driver’s window got stuck halfway. The app also had hot keys that didn’t work, nor could it find my location even after I fixed my settings

Jonathan Kozlow 
Rating:
5.0

Overall good experience.

Jeff Vincent 
Rating:
4.0

Customer did not leave a comment.

Erik Fremstad 
Rating:
5.0

Customer did not leave a comment.

Jerry Haberkorn 
Rating:
5.0

Great experience!

Evan Risher 
Rating:
5.0

Customer did not leave a comment.

Kayla Riddle 
Rating:
5.0

Everything is fine

Samson Udemagwuna 
Rating:
5.0

Customer did not leave a comment.

Yesenia Alvarez 
Rating:
5.0

No problems! Very Satisfied

Doug Anderson 
Rating:
5.0

Customer did not leave a comment.

Tommy Peterson 
Rating:
5.0

Customer did not leave a comment.

Gerardo Avila 
Rating:
1.0

Truck was dirty, inside and out, the front desk lady was rude. We came and brought it back an hour late because of traffic that day and she charged us for a whole other day and said she charged us for a whole new day because we were an hour late bringing it back. Then someone came right after us and rented it. So essentially she two rentals but on one truck for the same day. When we asked who we could speak to she said no one will help you because it’s in the contract. “I can charge you for another day for being even just a little late”. I said I bet cooperate would try to help and she said “no, they can’t help you because you were late”. When we first picked the truck up she didn’t even know how much fuel the truck had, and she said it was clean and ready but the outside and inside looked like it came from a long drive through the country. I’ve rented from uhaul many times but after this experience I won’t come back.

Danny Morelos 
Rating:
5.0

On line check in was a little confusing if you want to pay with multiple cards

Wayson Miyanishi 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bartley 
Rating:
5.0

Great people to deal qwith and it was an easy pick up and drop off.

James Langner 
Rating:
1.0

Customer did not leave a comment.

Tyler Williams 
Rating:
5.0

Tracy and her team had the equipment I needed to address my move needs.

Ed Demas 
Rating:
5.0

Tracy was outstanding! She really helped out when I needed an extension on my truck rental.

Edward Demas 
Rating:
5.0

Really friendly and helpful manager, highly recommended

Alex Korshak 
Rating:
5.0

I'm not really sure. Everything was on point and accessible.

DAVID JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Brian Helfeldt 
Rating:
5.0

Tracy provided excellent customer service. She thought my every need for my rental. Loaning me a lock and rope for my trailer. I can't believe her kindness and professionalism. She even saved me more money by suggesting a easier trailer return for me. Kyle the District manager was totally in on the great customer experience by hooking up our trailer in the pouring rain. Thank you so much! I wish every place was like this Uhaul. I will return!

Angela Bartley 
Rating:
3.0

Previous comment should be ignored as I did receive receipt.

Maryann Padilla 
Rating:
5.0

During my rental, the DFW area had one the heaviest rain storms we have had in years. The truck had very bad wiper blades. Addionalj

Kelly Ryan 
Rating:
5.0

When she saw me about to order an Uber on my phone, the very nice lady on duty asked where I live (about 3 minutes away, literally), she said, "Don't worry about that, I'll give you a ride." This location rounded off a very good experience that started when I picked up the truck in Bossier City!

James Hamiter 
Rating:
5.0

Customer did not leave a comment.

Jamie Lobstein 
Rating:
5.0

Tanto el transporte como la atención al cliente fueron muy buenas.

Rafael Valdes 
Rating:
5.0

I have never had a BETTER drop off or return experience. For U-HAUL.....Estimated fuel refill.... I put a gallon over the estimated amount an was still short by 4 gallons which I was charged for.

ANTHONY CERNIGLIA 
Rating:
1.0

Rude employees. Unprofessional, and then overcharged me. Which I disputed. Charges are unclear on bill. Why didn’t she charge me for the 15.00 insurance while I was in her store? She swiped my card…. This whole this was a complete mess for me. From the start and her rudeness. Seriously thinking about using home Depot next time I need a truck.

corinne haynes 
Rating:
3.0

Customer did not leave a comment.

Leah Ball 
Rating:
5.0

Customer did not leave a comment.

Jerrell Thomas 
Rating:
5.0

Customer did not leave a comment.

David Booles 
Rating:
5.0

Nothing. Process was very efficient and simple.

Jorge Castillo 
Rating:
5.0

Customer did not leave a comment.

WILFORD FLEMING 
Rating:
5.0

Customer did not leave a comment.

DESIREE COLON 
Rating:
5.0

This process was easy and fairly priced for doing this last minute.

Muhammad Mustafa 
Rating:
3.0

Customer did not leave a comment.

Angela Searles 
Rating:
3.0

When I got to the facility, they had a couple additional requirements to rent the truck that were not listed on the website that I used to reserve the truck. While I was able to deal with it, the issues caused a little confusion

Joseph Schweitzer 
Rating:
5.0

Customer did not leave a comment.

Henry Ramirez 
Rating:
5.0

Customer did not leave a comment.

Nicole Solano 
Rating:
5.0

The lot is small and cramped and has large potholes, however the employees were exceptional; friendly, professional, knowledgeable, and helpful.

Don Shelton 
Rating:
5.0

Customer did not leave a comment.

Sunday Harris 
No reviews have been submitted for this location.

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