Like the pickup location, the drop off process was easy and quick. Very pleasant experience.
John B
Customer Reviews for Trinity Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Make sure the app works when uploading pictures. The app wouldn't let me upload before pictures of the cargo van for the mobile check-in. Other than that the experience was good
Jaylen SThe windshield had a large crack but otherwise the equipment was good.
SARAH LThe van had a strong odor of dog urine, but the customer service was okay.
PAULO CPerfect location, close to our home and easy to find.
JUTTA KOffice was closed when I dropped off even though it was within business hours.
Kevin CWe only interacted with one person briefly, but it was pleasant.
Alfred FNothing, everyone was perfect!
Lawrence GI hardly left 50.00 worth of a mess in the truck I thought I had gotten stuff all swept out and everything but there was a small mud stain that showed up after everything dried toward the very front of the truck you can tell I was sweeping… and the place acted as if the entire truck was so bad they over exaggerated how bad it was and made this big deal over it..I asked for the picture and I wanted to laugh and go off and be like I mean if you'd have told me I'd have come back and ONE BUCKET of water could have gotten that off..they were like we had to take out the whole thing and hose it all down..lolol or you could have told me. And or just pulled it maybe slightly out for that ONE section near the door..
COURTNEY FLots of room at this location to pick up and drop off the 6x12 trailer. Friendly staff with great communication and customer service. Highly recommend this location.
DIRK RI, personally misjudged the size truck I would need. I had to make a second load. Still finished in one day. The rental process was easy. And the salesperson was friendly and helpful. I'd use this facility again for needed rentals.
Wanda GTracy was very pleasant and professional and went out of her way to get me set up with a trailer at the last minute and even stayed late past closing time because she knew it would really help me to do so - she's a God send all and a blessing to all she works with- thank you again, Ms Tracy ! God bless you and yours.
THOMAS BNone, Ms Tracy Beckett is very professional in doing her job. She is very thorough in making sure all equipment is ready to go. I highly recommend this U-Haul location .
PASS TEverything was a o kay
ROBERT JWhile I booked the online option, the site manger offered to help me complete my pick up. This was most appreciated.
AHMED BTracy is the best! Great Customer service.
KEVIN HI love the attention lof the employees really friendly and professional
LUIS MService was fine. One issue was that the attendant extended my rental time but didn't tell me that that the extension would change the cost to $70 more than the originally requested time. An explanation of that beforehand would have been appreciated and appropriate.
STEPHEN BVery helpful staff to get one quickly on their way
William PI have used this location in the past and will return because I've always had a great experience there, both in the past and today.
TIM AIt was fine!
JERRY MI highly recommend this location, Ms Tracy Beckett is outstanding, friendly and knowledgeable. A plus for this location.
PASS TStaff members were excellent and the rental experience was seamless.
TIMOTHY CThank you amd. Lorena! K! This is now my fav uhaul location! I didn't have to wait a long time, customer service on point! Lorena explained everything to me from cost, to use age of the truck and tools. Great conversation!. Lorena is outgoing and friendly!! Great overall experience
Geneva CTracy was very helpful and very pleasant to deal with the road leading into the facility was a little narrow, but overall it was a great experience. Would recommend renting from U-Haul to others.
EVELYN TNothing. Lorena was great!
THOMAS BMake sure some one is at shop when equipment is returned
SHANE DAlways great service with a smile.
TERRY Sthe lady that runs the place is great
WESLEY GUhaul system was only issue, took forever
Anthony LThe lady staffing the counter was AWESOME and helpful.
Paula HVery helpful! Recommended the tire insurance and sure enough needed it!
JOHN RThe trailer swayed intensely at 55 mph regardless of load.
Case Meverything went smoothly
Billy BThe lot is very small so maneuvering a trailer to drop it off was very challenging.
Richard MUpon inspection of my trailer, I noticed that one of the tires was unsafe. The manager personally cleaned another trailer for me, and comp'd me another day on my rental in exchange for the inconvenience.
Nathaniel GMy experience with this business as Superior. They were professional, polite, and explained the process to me. I loved the experience and will refer others to this business to others. Thank You for your service.
Debra HI had an awesome experience and will definitely continue to rent with this location!!
Trish HVery very poor customer service the lady was talking on the phone the whole time while trying to handle my paperwork. She's also was rude and acted like we were bothering her by trying rent the U-Haul. Definitely a location I will avoid next time I'm in need to rent a U-Haul.
Michael JTracy was amazing! She was professional and made getting an U-Haul a breeze.
Decha BAll went great!
Steve DTracy, the manager is a gem!! It had been a while since I needed to rent anything from U-Haul and it was such a pleasant surprise to see that she was still there. Very professional and polite. Thank you Tracy, you're awesome! And kudos to whoever hired her.
PATRICIA SI believe Stacy was the name and she was awesome. A friendly efficient professional.
James PPrice per mile way above average vs numbers on Uhaul website. Uhaul states average price is .59-.99/mile. This place 1.19/mile. I understand everything is more right now, but this is .19 more than penalty miles at other locations. Customer service was great though.
Matthew GAgent was very friendly and helpful.
Areatha JThe rep was not there when I returned the trailer during business hours. When I called, I was told to just drop it and would receive a receipt later in the day. I did get an email confirmation 3 hours later, but this whole transaction was somewhat unnerving.
Corey AWas not even able to get car loaded onto hauler. (Car issues not hauler) however wish I could have received some sort of refund since we were not able to load the car to actually use it. Ended up having to pay another $145 for tow 梁
melissa jVery helpful dropping off/disconnecting the trailer!
doug i