Everything was perfect I'm very satisfied 😌
MONA J
Customer Reviews for Trinity Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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drop off date was Sunday, no one was there.
curtis mNothing it is all good.
JEROME FNothing. The entire process was painless and very professional.
CLARENCE TWe were charged a cleaning fee but we left the truck clean it was raining all weekend so I'm unsure why we would've got charged a cleaning fee. My husband asked me if he should sweep the truck out and I told him no because it wasn't enough for them to care apparently this location is particular because the truck was clean and if they cleaned it it took two swipes of the broom for them to be done and charged me $10 and some change. Everytime I rent from uhaul something happens like this.
John WKeep up the good services
DONALD HNot a single thing! It was most excellent and Natalie was wonderful to deal with!! I highly recommend the Trinity Auto Center Uhaul! Great People! Great Experience!!!!
Wilma KGreat customer service and location. Thank you!
THOMAS SMs. Natalie was most helpful and very knowledgeable. She was great and I would recommend anyone planning a move to see her.
HENRY SI am being charged for extra mileage that I did not use. I calculated my trips each time and added up. It was close to about 55. The van needs to be recalibrated something is off and it's not fair.
KAREN BNice, simple and very friendly experience.
Robert DSome of the best customer service I ever received.!!!
CHRISTOPHER HNone. Natalie was very helpful and friendly!
KELLY WNo worries
ELI Mi was over charged for this rental
JEFFERY JNice person great service
Cornettie GNinguno
Gary RThey were out standing in helping and explaning every thing
HELEN CI rented this uhaul and I really do believe I was given the wrong size truck first of all. Secondly, I was told that the check engine light was on BUT the last person to drive it said the same thing but had no issues with it and that it was probably just to let them know it needed servicing, not that anything was really wrong with it. Well I drove this truck to Florida from NC and what should have been a 7 hr trip took about 9 hours because at some points the truck would slow down, and it would not go any faster than 45/50 mph. This was very dangerous and aggravating for us. This truck should not have been on the road until someone had the chance to see exactly WHY the check engine light was on.
Katiya Nquick response, friendly service, and smooth transaction
jim hGrady's was just absolutely disgusting and terrible. Couldn't even use the 24hr return cause it was wide open and had to hunt down another location and just a pain
Pablo CU-haul truck are rented for 24 hours. They told me 6 hours and since I went over that they would be charging me double for an extra day. When I was finish talking to the clerk he never informed me anything about what would happen if I went over your six hours. Why wasn't I in the first Place be giving 24 hours? This check never took the time to walk with me to inspect the truck. Bad business you need to refund me that extra that day that you charge me for not informing me, because I was entitled to 24hours.
Debra EWas easy to pick up and drop off. Worked ok, not the cleanest and had no gas in the truck,but it worked for what we needed. Gracias.
richard wProvide a clean vehicle, especially since we are in the middle of a pandemic! The locks are outdated ~ we had to call another UHaul dealer to assist us with getting lock pad open. Very rusty, the lock was. The entire experience was extremely frustrating. I will NEVER rent from this location again.
PEKOLIA WI am upset and disappointed with the service at Trinity Auto Center and with U-Haul . I will never do business with these establishments again. I rented a U-Haul on May 27th and returned it the same day. The U-Haul was clearly worn down and the steering will was difficult to drive because it kept veering right while driving. On May 31st, I get a call from an employee from Trinity Auto Center named Richard asking where the U-Haul was. I call back after a long day at work and Richard immediately apologizes saying he called in error and that someone had taken the wrong U-Haul making him believe that it was not returned. He makes no mention of additional charges. When I got home I check my account and I was charged 665.70!!! They charged me from 5/27 - 5/31. I call Richard back and he says that he charged my card in error and that my money was refunded and said to call U-Haul for confirmation of the refund. I wait 45 minutes on the phone for U-Haul customer service. The woman I spoke to was rude and cut me off multiple times. She refused to give me an authorization number claiming it was on my receipt. Then proceeded to hang up on me when I asked to speak to a GM. I then call my bank with the aforementioned authorization number on the receipt only to be told that this was linked to a charge from U-Haul on 5/27 for 128.00 and not for the 665.70 recently charged. I am absolutely livid and also in distress because my mortgage is due tomorrow. This poor service and mistake is unacceptable and I am being treated unfairly for an error that wasn't mine. My bank can release this charge but I need the correct authorization number which nobody seems to have. Holding currently for another 45 minutes to speak to someone from U-Haul who hopefully won't hang up on a paying customer this time. I will never use them again and would never recommend them to anyone.
Chastity CFirst i was charged 76 on Friday and i was told we can bring it Monday and when i did they said everything was ok with no extra charges by Tuesday my bank account reflected a charge of 152 something for which i file a refund claim as my receipt was sent for the same amount i was charged on Friday for 76 so I don’t know why they trying to steal by charging an extra amount that doesn’t reflect on my check out receipts
ana aThe system used to determine if your truck will pull the car trailer is limited in scope. Wouldn't recommend my 2500 to pull much of anything when I knew it could. It should broaden the available recommend set ups it could tow safely.
NICHOLAS SThe folks at Trinity took extra steps to ensure all went smoothly.
Randy REverything was quick and customer service was amazing even at the last minute. Turn in was easy as well. I will recommend to anyone needing a u haul.
Diamond AI'm disappointed that I didn't get back money when I put extra gas in the truck I had yesterday.
WALLACE WThis owner did not know how to properly fill out the rental agreement and i have been calling this office since the 20th of August because my uhal broke down on 85 south on the 08/20/2021 and i have yet to get a answer to my request. This is a horrible place to rent a uhaul truck from. I have been calling the customer service desk number and once i select the option the phone hangs up.
CORNELIUS M